Posting without eBay postage

[ruthnpete2011]

I’ve posted an item without using eBay postage and can’t find how to add tracking number so funds can be released

[tressygirl]

If using Simple Delivery the tracking should be added automatically.

However,  recently some sellers have found this not possible,  and community managers have confirmed there is a current technical issue.

Contact eBay Customer Services see if they can add the tracking for you,  unfortunately without it,  there is a 14 day wait for the payout to be released.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@ruthnpete2011 

[ruthnpete2011]

Thanks for responding. I’ve gone back to the post office with eBay’s qr code and done it that way. Luckily the parcel was still there. It’s cost me extra for the original postage I paid but at least I know it’s shipped with a tracking number added automatically now.
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