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Seller News: June 2025

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Counterfeit item buyer no longer active

I bought a Dyson hairdryer 2 years ago. The hairdryer went on fire and was sent back to Dyson for repair. They have contacted me to say the product is counterfeit and they have destroyed it. They’ve provided me with a letter stating it is counterfeit...

Anyone else restricted?

Hi all,wondering if anyone else has dealt with this.I've been selling for a couple of years and last year I started selling watches,both new and used and I sold an absolute load of them,those and some vintage jewellery.A couple of months ago,ebay dec...

Payment on hold

Hi, someone can help with this please?I send item using ebay postage label. On eBay showed item was delivered. eBay showed my money available on 27 of Jun (today). And now said ''The order hasn’t been dispatched yet. Your funds will now be available ...

Scammed by eBay seller

Hi all, I’m reaching out here for help and advice regarding a serious issue I’ve encountered with a seller who I originally found on eBay. What happened: I came across a listing on eBay for a brand new, unopened ASUS GTX 1060 GPU, listed at £90. When...

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Very disappointing

Very Disappointing. I purchased a shoe yesterday and the fitting was wrong due to its model. This site needs to put enforcement on the sellers to list more details about the product they are selling. For example, I purchased a shoe and it was slim fi...

Caravan badge

I cancelled an order, because they never told me they had sent it by royal mail instead of evri. Now I am keeping the item. How do I cancel or reverse this .

Posting an item

Ive posted an item I've sold today, but royal mail wasn't covering enough so I sent it via parcel force tracked 24. I can't now list my item as dispatched which means it won't automatically do the tracking as delivered? Which wont automatically relea...

Return turned in to a total mess

I bought an item from a seller whose page said they accepted returns. I then tried to return it as it was not suitable. I was happy to pay the postage but Ebay generated me a Royal Mail label. I could see instantly that the label would not be suffici...

Fake Spark Plugs have written off my Car engine

So I bought some NGK spark plugs off ebay. They were the correct part No. and thought Id save myself a few quid. The spark plugs turned up late so missed the window it was in the garage.When they turned up the gaps were all different so I contacted e...

USA buyers can tby from me under GSP

Hi AllI am getting lots of people in America saying they cannot buy from me when intl postage is under GSP and it just comes up with error saying they are not in country the GSP handles. is the USA now a problem from the UK due to tariffs or somethin...

Automatic feedback

Hi, Ive noticed that im not receiving any automatic feedback and there is no box to tick to show the automatic feedback, do i need to enable it somewhere in settings maybe. Any suggestions appreciated. regards maria

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Leaving Buyer Feedback Page.

Hello, Ebay suggested that you cover 4 topics in the written description of the purchase transaction that has occurred. A little green tick is made above the dialogue box to show topics you have mentioned. I often put "as pictured" in my feedback and...

WHY AM I HAVING TO WAIT 10 DAYS FOR PAYMENT WHEN 5 OF MYITEMS HAVE ALREADY BEEN DELIVERED 2 DAYS

A number of my items have safely been delivered to various addresses in the uk this week. Yet they are saying I will not get payment for these until 7th July?? Why is this, when 1 of the items I sent on the same day I got payment for today???? Never ...

About restriction

I am creating ebay account using Pakistani detail two days ago.At first the account went under review then it becam temporary restricted.I also recieved an email from ebay saying that they needed some additional information.However when i contacted l...

No Purchase History

I bought a bicycle and it hasn’t appeared in my purchase history. I want to leave feedback as it was a good purchase. I’ve tried following the link to give feedback in the email confirming my collection but it doesn’t link to anything. Any ideas?

Refund for unused "simple delivery" label

So, I've not sold on eBay for a while. Then I decided to sell a load of computer games and consoles. I've got about 17 auctions running. The first few auctions came to an end and I went and posted them. Then I realise I cannot mark as sent. Having lo...

Classified Advert Business suspension for listing contact details and selling outside of ebay!

eBay have suspended a Classified Business Advert in Motorcycles because I have my phone and email details on the advert. They are saying I cannot sell outside of ebay, but with a classified advert there is no choice! Any helpful suggestions greatly r...

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Selling

When I sell something for 99p with free postage when sold eBay take 44p in fees and then I pay for postage at 87p makes me at a loss how do I solve this

Feedback percentage incorrect

I currently have 265 total feedbacks, 264 of which are positive and 1 negative. My feedback percentage is showing incorrectly. it should be 99.62%, but the system is displaying a different number. How do I get this corrected?

seller protection

I am a private seller so should have seller protection but why are e bay not helping under seller protection,i sold a 23 year old cd player listed as having a few marks please ask questions befor buying ,the cd player fully works and the remote with ...

selling

poitless selling on e bay when buyers can send anything back and use item broken on arrival but should have used changed my mind and e bays money back guarantee,e bay dont care why the buyer sent it back and automatically accept a buyer request to re...

I can’t bid

Hello I need help I buy most of my purchase on bidding and I can’t make a bid anymore I don’t know the reason I don’t have any unpaid items but I can make a bid I need help if you can restore my account I don’t want to make another account am accusto...

Messages

My most recent messages from potential buyers are missing/have disappeared? Please can you help? Thankyou

Resolved! Funds disappeared

Morning all, So despite sending item with tracking,I have had to wait 14 days to be paid. The funds were pending. Today is payday and they've gone! I go in payments and can't access. It's bad enough I've had to wait a fortnight but I then expect to b...

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Simple Delivery Postage error question

I have sold a 1 kg small parcel item but the Post Office postage listed in the sales details is only £2.82. This is too little for the parcel. What can I do?? I HATE SIMPLE DELIVERY - it doesn't show me the type/cost/ weight limits/dimension limits o...

Resolved! Buyer Protecting fee still showing on all listings AFTER converting to Business account

Hi... Just upgraded to a Business Seller after 20 years mostly as a buyer on ebay. It's now been 48 hours and the buyer protection fee is still showing on all my listings! Does anyone know if this is normal or should everything have been updated by n...

Return request form

I recently bought 2 items which were advertised using photos of the genuine item. What I received was fake Chinese item. I raised return with seller saying not as described. Seller accepted return but is sending me returns label via eBay messages and...

Resolved! Buyer rejects item, I return full cost, he hasn't returned item nor responded to me.

7th of June I sold watch, 13th June buyer rejected it (not as described) . I immediately complied with ebay's 'return process' and returned full money (13th of June).Buyer has printed return lable (I think)- but there is no sign of it ever being post...

Simple Delivery

Trying to list items under £10, large letter size, but only choice is simple delivery costing £2.94. From reading the Simple Delivery details I should be able to opt out but I can't see how I can do it!

Postage add on

Hi,Ive recently sold a heavy item that I had listed as collection only. The potential buyer asked me for a postage price but before I could respond, they purchased the item. We now have agreed a price to post but I’m unable to amend the original list...

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SIMPLE DELIVERY POSTAGE COSTS

HiI've just scheduled a item with free postage (Royal Mail Mid parcel £3.38) Just started to list a second item, same size and weight and SD shows it as £4.48 seller pays or £3.38 buyer pays Has anybody else had this problem ?

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EBay payments

Hay any one notice that some payment change to a extra day on a item you sold as was expecting money into my account yet to find it extended to the following day any one else experienced this ? As I feel like eBay just wants to keep my money!

Postage

This new postage system that eBay introduced is putting people off selling on eBay, when I’m selling items eBay is my second choice as it’s to complicated and also the stupid buyer protection fee doesn’t help

Fake seller

Hi Good Morning my name is Ohene I feel like the seller is definitely a scam because the delivery has not gone through at all and the seller doesn’t communicate at all and I would LIKE MY 149pounds back please and I’m EPILEPTIC THE SELLER HAS NOT COM...

Bug on ebay app on android. Saved searches when set to new listings o shows items I've already viewe

Looking at saved searches on the ebay app on android, set to only show new listings, shows listings I've already seen every time, even after clicking "mark all as read". I've tried restarting my phone, updating my phone software, then uninstalling an...

Wrong location

The collection location is wrong on my listing. The postcode is right but location is not. My address and postcode on my account is correct and I only have one address listed for my account.

AI auto search suggestion has gone mad!

Recently I've noticed a glitch with the search engine where it assumes one of your search words is spelt incorrectly then automatically replaces it with a misspelt word (which sometimes displays fewer listings). For instance if I type"Boiling point t...

SIMPLE DELIVERY - CHANGES TO LISTINGS

All my recently rescheduled relistings (all originally nset up as Custom Postage) appear to have been changed without notifying me, to Simple Delivery., and in some cases Click and Collect has also been added as an option Something I haver never ever...

Item not received

Checked out as guest, never received confirmation email, ?did I put correct email? but money been taken from credit card. 2 days past delivery date, have sent message on my account to seller but no response. How do i get money back from ebay. I have ...

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Offer limit reached

I have just had a final offer automatically declined and now I can't make any more offers. The seller reduced the minimum offer price and told me to make the bid, I twice made an offer at that price and eBay automatically declined it both times. I ha...

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What should i do?

Bought an item which was advertised in complete working order. When I received the item there was a grinding noise inside indicating a minor fault. Could be costly for me to replace. I don't know if I want to risk returning it because if for any reas...

Sold an item i didnt list? Acc hacked??

Hi there. I have apparently just sold an item that I didn't list. The item was sold earlier on this year and was sent out. I don't know if my account has been hacked or not? I don't want to contact the buyer until I know for sure what is going on.

postage

How does ebay have the nerve.If i am selling something with free postage to uk buyers for £3.99 and it costs me £1.80 for pnp to send then what gives ebay the cheek to now expect me to pay £2.72 with their ridiculous simple delivery 'mug off' the sel...

Buying

Hi , I would like to order for a product, a Samsung Galaxy ACE that can accommodate big or standard Sim card. But I am unsure if the one I saw on Ebay will accommodate big sim. Who can I ask?

Changing from delivery to collect in person

I am the seller and offered collect in person or delivery. The buyer chose delivery and so has been charged the delivery fee as per the listing but he now wants to collect in person. How can we change the order from delivery to collection in person s...

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How to contact customer service by is it possie?

I need help with an undelivered item it wasn’t even ever sent!I closed the initial request in frustration as the seller failed to respond to any messages and I think this has prevented me from reopening a request for a refund is there an alternative ...

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How to log a complaint with Ebay regarding an item that has been marked as delivered but hasn't been

I have today taken delivery of several items delivered by Royal Mail. Having checked my ebay account I could see that one item was marked as delivered but actually hasn't been. .......... How can I log a complaint with Ebay regarding this as the sell...

Find a seller

I’ve bought an item from a seller and now it’s not working how it should. But I can’t remember who I bought it from how can I find this out

Incorrect label

Hi I accidentally printed a Royal Mail Click & Drop label instead of an eBay label, and the tracking numbers are different,what I can do now ?? Try change trucking on eBay but can’t do it

Resolved! Account restriction and suspended

Hello We wanted to let you know that your account has been permanently restricted from selling because of activity we believe was putting the eBay community at risk. We understand this must be frustrating, and please know that our decision was not ma...

New Listings

Hello,I’m new to EBay and have done my best navigating my way through to list a few items. This took some time. I listed 8 items however, on my eBay, I can only see 5, the other 3 are strangely in drafts yet it says I’ve 8 active listings. Can anyone...

Non Payment

My 16 year old Son Opened an ebay account. He sold a computer part for £160 and the Money was sent to his account. Ebay closed his account and he cannot get access to the cash. He is very upset. Is there a way that I or my Son can get the Money out o...

Sending two items together.

Hi, what do sellers do in this situation. Advice welcome. ONE buyer bought two items and paid separately for each postage. I have combined postage. Both items fitted in one payment band. my a/c still shows I need to ‘send the item’. How can I show th...

Hi, I'm really fed up with the new 'simple delivery' I can't list anything, have had numerous Web ch

Hi, I really fed up with trying to get answers about the New simple despatch process, I want to do it how I've always done, I choose Royal mail and charge customer, go to post office and buy stamps and post, I'm not the best at technology, but I'm su...

Item sent for repair and never returned

Hi! l was wandering if anyone was in similar position or has any advice.I bought £400 iphone through a reputable business seller on ebay, with 1 year warranty. After 5mths it started glitching, seller sent a label and l sent it off for repair. It cam...

UK digital sales reporting

So now you have a limit how much you can make on sales in the UK on private sale before you have to pay tax, this limit is £1740.00.My question is, is it you only pay tax once you go over £1740 so say you do £2000 in a year you will only pay tax on £...

Refund refused

Seller refused to accept a return for item that only worked for two weeks (described as tested but unused) , no case is closed , left negative feedback , but that shows as positive ?

Opting out of simple delivery

Ebay are very controlling and making it very difficult for older sellers , I DON'T ! want to use simple delivery. It's too confusing for me and I DON'T want to change the settings each time I list an item. I am so upset and annoyed I have wasted 30 m...

Simple Delivery

I'm afraid I'm struggling. I understood that SD is not compulsory for a lot of smaller items costing less than £10 (which is a lot of my items). However, I've just tried to list something and the only option I am being given is SD. Can someone help m...

Return process forcing postage refund.

I sold two items to a customer, and they havereturned one with the reason being "Change my mind". My listing states "buyer pays for return postage", but when I go to "Refund the buyer" postage is automatically included in the refund amount and I can'...

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Resolved! Isting items.

What hell is going on on ebay went away for a weekend, tried do some relisting on to find the its completely change again, the have removed the option change and reduced the dispatch time, and as for the emri courier there customer service is awful i...

Returns

I recently sold an item and the buyer did not accept the condition of it , I authorised a return for this and they have been given a refund , however I have not received the item back and I have no reply from them when I have messaged them . The refu...

Selling

How can I sell items without access to the app? I do not have a smartphone. I can however access email.

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Postage Mistake

I made a sale the night before I went on holiday. I broke my neck trying to parcel it all up (6 Paul Smith shirts, new, £100 for the lot!!!!!) and left it for my son to send that day (18th June). I managed to get the parcel on its way to the buyer wi...

Postage paid twice?

I sold an item and buyer paid the postage. On waiting for ebay payment for another item, the original postage has been deducted from that sale. Surely that means we both have now paid the Yodel sum of £5.88? I am a little baffled. Cut off by customer...

Swimming pool

Hi I purchased a swimming pool on the 17 th June . It wasn’t delivered and I contacted the seller and asked for a refund but they arnt responding to me anymore . The order number is 10-13213-51313

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Policy Violation ???

Ebay cancelled an item because of 'policy violation' - Reference ID2-195217262219but I cannot see any way to check exactly what the 'violation' was or fix it and/or relist it!WHAT DO I DO? NO HELP HERE AT ALL!!!!

Payment question

I am a seller and the item I sent has been delivered but it is not showing on the tracking status. This is because I posted it late and despite downloading the postage I then bought a next day delivery to get it to the buyer. But of course eBay doesn...

Security

Hi, I have blocked a member from buying items from my account and today they used a different account and paid the full price which was over 1500. I noticed that the address when I received offers before is the same on the buyer details . Is that nor...

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insurance

I sent an item via Ebays contract with Royal Mail 24 which is insured and tracked, The item was not received by the buyer who received a full refund from me. My question is, who refunds me for the lost item. The Post Office rep has said that as I pai...

Resolved! 2 step verification

Each time I turn 2 step verification on I get the successful email saying it is now enabled. However, when i logout and log back in again no additional verification takes place so i only need my password. Am I doing something wrong perhaps? Thanks

Poor seller performance email

I’ve just received an email telling me that some limitations have been placed on my account because my seller performance has dropped below eBay’s minimum standards. This is a bit of a shock as I have only got positive feedback on my account. On furt...

POLICY VIOLATION

Had a listing removed by ebay for policy violation. Title of item was Dorman Barlite Rotating Beacon. According to ebay I used the words Emergency Police Siren rotating lights. Anybody explain how my original title was changed to the version ebay cla...

Ebay is protecting criminal activity

Fraudulent software that is hacked Haynes Pro seller top-discount-paris is a criminal hacking licence. It does not function as hacked software on pro code reader. Ebay refused to refund after complant to protect fraudulent profit.

Scam alert

I bought seeds that were supposed to be purple sunflowers also teddy bear pink sunflowers the images looked great as did the image of the exotic blue’ sunflowers these seeds with P&P were not cheapthe flowers have all bloomed and are all standard yel...

'Start a return' running around in circles!

I contacted seller about an issue with SNAD. We messaged back and forth and he agreed to refund due to his own mistake when listing the item. I started a return; last time he replied to my message was 21st June and wasn't happy about refunding me but...

Postage

Hi I sold a large item and the pre paid label would not cover the cost, also the size. I took the item to post office and they used parcel force. This cost a lot more than postage listed so have already lost have the sold price. Now I cannot change t...

eBay not providing facility to mark as item dispatched as posted by RM not eBay prepaid.

I have sold an item, the buyer has paid , I have posted the item and want eBay to release the funds. However I dispatched the item by RM not tier prepaid labels, I wasn’t aware of the conflict. Now I can’t mark item as dispatched or update tracking t...

Simply Delivery

I’m trying to list an item which is Royal Mail large letter and weighs less than 100 grams the cost should be £1.55 but simply delivery does not give this option it only gives £2.72 which is not worth it on a low value free delivery item . I’ve had a...

unable to leave feedback

I purchased an item, which was very late arriving, when it did it was 5 days overdue, i notified the seller to state this, seller has simply ignored me, i intended to leave negative feedback for such a poor transaction, and im being informed feedback...

No order details

Hi. I bought an item and paid via PayPal and the money went to eBay. But neither I nor the seller have any order details. I only have the PayPal transfer details. How can I get my money back if the seller doesn't have the order and won't send the ite...

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Counter

Hello fellow Ebay users.Does anyone know why the counter for visits keeps dropping?It's dropping 50 plus at a time.I'm guessing it's dropping hits from more than 30 days old but I'm not sure. Thank you for your help.

Negative feedback

I have sold a product, but buyer didn't satisfied with my product and he left a negative feedback, and i have refund to him a partial amount and requesting him to remove negative feedback, after the refunding of amount now he is not replying on msg a...

Withheld funds due to EBAY system error

Dispatched a sold item, EBAY system would not allow tracking number to be uploaded. Tried 3x each time "It's not you, it's us, server down" was the message that appeared on screen.I was keen (my 2nd sale) to let the buyer know the item was collected ...

Marking an item as posted

I have recently sold an item but for some reason i can’t mark it as posted,I’m worried eBay will hold my money indefinitely even though I’ve sent the buyer a picture of proof of postage in the form of a post office receipt!Has anyone had a similar pr...

logging in on new device

I am trying to log in on my laptop as I have broken my phone, I am entering my email and password but it is then sending me a txt messege with a verification code which I cannot access as broken phone? wat can I do?

Sold an item at auction

The seller bought 3 items then cancelled one item know asking to make a deal on other 2 items after winning the auction i don't want to send the items because I know he will make a complaint about it.

Scammed

Help!!!!!! I’ve paid £62 for trainers and today a tiny envelope came with a tiny bit of material with same details as trainers and claiming to be my delivery , I’m being scammed and it would seem eBay is ignoring my messages

Eskuta battery

Hi I put in an offer for an eskuta electric moped battery but the seller was delaying his response so I bought it at the advertised price because I didn't want to let it go to someone else. Anyway after I had bought it the seller accepted my offer an...

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simple delivery is a joke

have to stop selling on here now, my items are big , the post office will not take them , i take them to parcelforce depo and get a good discount for taking it to depo, now only option royal mail or evri , i need signed for they are expensive , no op...

Item purchased arrived broken

I purchased a picture but the glass was smashed on arrival - I’ve tried contacting the seller to find out if Parcel Force has insurance that I can claim against.

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faulty electric piano

I purchased a Glarry piano from a seller back in February this year and initially it worked although we noticed a problem with the power cable connection when we first tested it- but then it just stopped working so we actually purchased a replacement...

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  • 2 replies
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unpaid postage fee refund

Seller - or maybe Yodel as it had a Yodel label under other address label - sent parcel without any postage paid . I had crd from Royal Mail saying it would cost £7 to get the parcel delivered. I stupidly paid this and now despite sending photos show...

Cannot read or reply to eBay Messages

Since this morning, i cannot read messages or reply to messages. If I click on the message nothing happens (only that the unread message changes to read). Reported to eBay and awaiting technical support, told 72 hours. No idea how they are supposed t...

Price changing

I’m selling something at the moment. Wanted to change it so I can receive offers. and it’s telling me I need to change the date and time of the item. I can see what I wanna press. you go in and there’s nothing to change ?

Resolved! buyer asked to delay posting

Buyer paid for item but on payment page they asked that I delay posting to them until they returned from holiday which is about 1 week , I agreed to do that . I am meant to post within 1 working day ,which I always do. Will I now be marked as late po...

Global Shipping Centre

Any reason known why the Global Shipping Centre would send an item to the States via France. And subsequently, 2 days later, sent a similar item to the same buyer, but direct to the States. The second shipment was delivered yesterday, but the first s...

Postage Label Not Suitable for Item Sold

I sold 3 bundles of pipe - 2 x 100 & 1 x 25m. When listing the options allowed to select only allowed me to select 20K at the largest size 60cm x 40cm x 40cm or similar. Printed the label and went to the the post office who would only accept the labe...

Selling page changed on account.

Hi. I'm trying to create a listing and the page looks different and is asking for a lot more information. I think it may have switched across to business tool. I cannot get anywhere with the contact ebay for help page. Does anyone know how I can chan...

Problem making a bid

The last 2 times I’ve tried to make a bid a screen message pops up reading problem with eBay internal system or process contact ebay developer support for assistance what is this ?I’ve tried the online help pages with no results and emailed eBay with...

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Refund for purchase

I bought a pop Funko back in January for pre-order and it came out earlier this month and now the seller won’t respond to me and nothing has been posted. I know they’re ignoring me as I got my partner to message them about a different thing they were...

Simple Delivery Error

Hi Forum, I've just sold a legacy item (ie pre SD) and when I went to print my usual lable I was presented with the SD option. Thing is, I had stated in the description of my item it would be RM Tracked 48! The item when boxed was <2kg so some £3.38....

Returning an item

I am trying to return an item but eBay have closed the case whilst I was away and I missed the date. I have contacted the seller and they keep referring me to eBay but it is all automated. How can I make this return?

Does anybody think these Ai Automated feedbacks are of any use, or think theyre damaging

Does anybody think these AI automated positive feedback's are useful ? or damaging as they will floodour positive feedback's, there'll be five or six pointless Auto feedback's & one genuine feedback from a passionate buyer. There will be rows & rows ...

Simple Delivery

Does anyone from Ebay monitor these forums? Just trying to list a couple of items, and the option to use whatever delivery method I want has now disappeared, which was there a couple of days ago. I've ALWAYS used a tracked service, but the one I want...

E BIKE. Ive bought a ebike and i want to return it. I can not see a option for my reasons. I have pa

I have parkinsons and i bought a ebike to try to help with my mobility but my condition is worsening and i struggle to get it downstairs from my flat. There is no options for my reason and i cant get a number to call them. I can return this item upto...

Poor aftersales

I recently purchased a TV remote control on Ebay. The price was good and the delivery was spot on. I was very impressed with seller and took the time to give an excellent feedback. Unfortunately a month later the remote just died. I contacted the sel...

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messaging problems

Is anyone finding that they cannot access certain areas of feedback when they click on it, like adding information and submitting? Also my messages have recently started doing the same thing. The list isn't showing until I click on it, but then when ...

Funds on hold

I sold an item which the buyer selected royal mail recorded delivery. Turned out the customer was really close to me so messaged asking if he'd be ok with me delivering it in person which he was. He's left positive feedback so how can I get my funds ...

Return label

Hi, I am returning an item but cannot find the return postage label anywhere to print. Can’t someone advise me? I’ve looked everywhere in more actions and when I’ve received emails saying “ see return details”, there is no label attached. Can anyone ...

Making A complaint About A Seller

I'm trying to send ebay a complaint regarding a seller but when I go through the process and send my complain I get an error message saying "We ran into a problem, Please try again later". I've tried sending this complaint for 3 days and get the same...

Courier damaged a parcel and now buyer wants to return it (global shipping courier)

I sold a vinyl record to a customer in Australia and they have contacted me to say the package has a big slice in it as does the vinyl sleeve but the slice has been taped over. It has been taped with regular plastic tape but I only use paper tape so ...

Damaged bag in transit as a seller

I sold my bag on eBay and the buyer chose evri as the shipper. I sent the bag the very next day properly packed but about 5 days later I was told that bag is damaged in transit. I did register a claim through there chat bot but since then I have rece...

Selling limits

Hi there please can someone help ebay will not increase my selling limit and that I had to wait till now and they will still not increase my. selling limits. I am getting rather fed up not selling on ebay. and I just want to close my account down if ...

Buyer reduced postage

Buyer reduced postage from my advertised small parcel rate, to a large letter <100g rate which was obviously inadequate. The Post Office accepted the package and tried to deliver it, leaving a £1.50 to be paid request.The buyer claimed it was not del...

Parcel shop refused delivery

I've been selling on ebay for 25 years as an official business seller and still learning! I've not come across this problem before. Posted a heavy order to a customer - delivery to a parcel shop. The parcel shop refused delivery and the order came ba...

Did not receive the items

 I didn’t receive items that I was ordered and I have asked the seller to make a refund but he hasn’t responded I have already contacted with the Royalmail and they told me the items were returned to the seller

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Messages

I cannot open my messages and the default format that appears upon tapping ‘messages’ appears different also …please advise

Postage problem

I have sold an item,rather than sending it via the prepaid label, I have sent it by another courier, the buyer has received the item but there's no way to notify Ebay it has been delivered so I won't get paid until the original courier confirms they ...

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Very confused

I am selling my first item and I won't to send it next delivery because it is quite a high value item I contacted eBay because the label they will generate says 5 days delivery they have sent me this message .... after the item is sold eBay will give...

Managing Stock Levels (Variations)

Hi Guys, This is a problem we've been having since eBay changed the layout on seller hub features. Before the change, we were able to quickly update stock levels (which for us is in variation format) because the layout (in bulk editor) had each produ...

Search filters broken

What's going on with the filters when searching? For example, I've been trying to search for a laptop, but the behaviour of filters has become bizarre and often useless. I start by selecting a category - windows laptops. A list appears but it default...

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LED Barber Pole Order number: 03-13099-93535

0 ️start for eBay and guys believe me customer service can’t do anything for you so be careful no buy item in eBay !!! I bought barber pole 134.00£ I paid it !! Because seller write it’s take 2 or 3 day working day to delivery ??? That why I bought t...

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HELP messaging problems

HEEEEElp oh my word has anyone else had this pulling my hair out!!!! All of a sudden my android phone using ebay main site not the app can't send or receive messages to my customer's via ebay text??? Can see the list but can't reopen anything have tr...

Opening a dispute? I have received an item that is damaged but the seller is refusing to help

Hi. I have received a large card sign that is damaged and creased and I have contacted the seller as it came loose in a box with no internal packaging. They are not going to do anything about it and are saying that it was packaged correctly and it is...

Selling a car seat

I’d like to sell a used but like new car seat. My listing is getting declined because used car seats are not permitted to be sold. Fair enough, but why am I seeing an abundance of the same - used seats already listed in that case?

Verification

Received email asking to update the verification.I uploaded passport photo verification progress message comes up with green ticbut I keep getting emails asking for the same information.any ideas ? james

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Postage

Does anybody know how, or if you can, choose your own postage anymore. Went to.list something but would only allow £2.74 postage. It will cost more than that to send. Couldn't find any options to change it.Thanks.

Can’t sell to USA

Just lost a £1000 sale to the USA, Americans can’t buy from uk sellers, called ebay and wasn’t told this (had to use google to find out) apparently the GSP to USA has been put on hold, thanks ebay, totally useless as usual.

Resolved! Item delivered empty

I recently sold an item but the buyer reported that the parcel was empty on arrival and supplied photos. I have refunded the buyer in full but now I, as seller, would like to get a refund for the delivery costs. I contacted Evri (the courier) and the...

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Order cancelled

I placed the order 21-13225-57787 and the seller claimed problems with the delivery address, in which the address was correct, there was no problem, as for the refund I still haven't received it, to receive they charge on the spot but to return the p...

Email problem

Why can’t I reply to an email, as when I click on the email to answer it there is nothing there to reply, and I have been asked a question about an item that I have sell and I can’t reply to it regards

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