Sending two items together.

Hi, what do sellers do in this situation. Advice welcome. 
ONE buyer bought two items and paid separately for each postage. 
I have combined postage. Both items fitted in one payment band. 
my a/c still shows I need to ‘send the item’. How can I show that I posted two items together? Thank u 😊

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Sending two items together.

Under Simple Delivery,  it's still a technical issue, and you cannot combine postage.

 

If postage was purchased though Simple Delivery and you now post all the items together the buyer will receive a refund for the unused labels they paid for, might be worth sending them a message explaining this,  and that it may take up to / over 30 days for the refund to appear.
 
The best way forward would be to cancel all items, of course,  with the buyer's acceptance, and relisting them as one, so there's one  important tracking number, one postage price. Ensure any message to your buyer makes it very clear the reason why the items are being cancelled,  that they are to be relisted on eBay again,  for the buyer to buy, leave no room for doubt that this is Not an off eBay sale.
 
Some sellers are leaving a message on their listing,  for example.....   ' If you wish to buy multiple items,  please let me know before buying,  I will relist them as one listing so only one postage cost is charged, combining postage is not currently possible. '
 
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