ebay customer ser waste of time

[antsattic-85b]

why is so hard to speak  to ebay customer ser  got to be the worst ser every used to be so easy but now

just a total waste of time a customer left some nasty feedback on my site after i offered to refund them in

full  made a complaint to ebay  asking for feedback to be removed and its still on their and i have not sold a thing since and its all over a £3.99 magazine that the customer said had a crease to cover but had the same identcal magazine for sale on his own site  so a possible scam plus i have lost a lot of sales. Honestly thinking about giving up with ebay not happy one bit

[tressygirl]

Of course I agree it's so disappointing if a buyer leaves a bad feedback before trying to resolve a matter with the seller, some see the feedback option as a messaging board.

Thankfully,  they left this on a neutral so it doesn't affect your seller performance.  

Have you tried to work this out with the buyer, then you can send them a feedback revision to complete.

If you think this neutral is affecting your sales leave a follow up,  but be aware to be polite and factual, as potential buyers will read feedback from you and can see how you deal with problematic buyers.

@antsattic-85b