eBay Help
Member To Member Support
The place for eBay buyers and sellers to ask Community Mentors questions about buying and selling on eBay.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Start a conversation

Seller News: July 2025

Build buyer trust and discover improved seller tools with our latest updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

Play Pause

Forum Posts

Start a conversation

Partial refund.

Returned a dishwasher as it was not working properly. Seller said it was working and paid me two thirds of value. I had nothing to gain by returning a working item and maintain it wasn’t operating properly. He is also refusing to reply to my contacts...

I don't want simple delivery

Email received today says I can get in touch, except my only options are to talk to an automated bot or to post here, so I am posting here. Ridiculous that there is not a straightforward way to communicate with customer services. I do not want simple...

Problems with eBay

I sold two items internationally - one to Spain one to USA. I put delivery fees through but eBay stated they both had to go to UPS for delivery and did an automatic delivery label for both buyers. I couldn’t take it to UPS in my town as I am severely...

Seller return misunderstanding

Hi, i purchased a £30 item from a seller which required £40 of additional parts to repair which i ordered a few days later, the estamated arivival time of my original purchase came and went, but the additional components arrived very quickly. When my...

Postage

Hi. Grateful for comments on sending a fishing rod which when in cardboard tube will be 170 cm long. When I drafted the listing Ebay suggested Parcelforce 48 for £13.83, which sounded too cheap. Have I neglected to do something obvious in drafting my...

Seller is unwilling to accept a Return

Hi Ebay community,I made a purchase one week ago I no longer want or require the item. However the seller is refusing to accept the return.The item is unused and I no linger have a need to use it. I have contact the seller and explained my intention ...

Posting/cant mark as dispatched

I have sold some items and used my own on line Royal Mail account to send as Tracked 48.I can't mark the items as dispatched as get stuck in the ebay postage loop. I've messaged the buyers to explain and that's all ok. Will this cause a problem with ...

Combined post

Hi everyone,Have a slightly tricky problem. A buyer bought 2 CD's ONE had SIMPLE DELIVERY the other was normal post.I (rather stupidly in hindsight) packed them together and posted them both Tracked Delivery. It would have been more sensible to send ...

Resolved! Simple Delivery - Messages not received

My buyers personalisation details were not captured by ebay. I tried to send messages to obtain the details but eBay messaged back, stating, "Your buyer has reached out about their order. Since you used Simple Delivery, we'll work with your buyer dir...

selling

Hello Recently the items I have sold, I can see that the buyer has paid for postage but there is no label available for postage and so I am therefore paying for postage, is this anyone else's experience? BTW I think it is really rubbish that I cannot...

New listings not re listing for 7/8 times

I’ve listed new items last week and done them on computer to make sure that I ticked the auto relist box and faft with postage which I don’t like either. They have not re listed either. I have read advice and done everything but nope I think my 10 ye...

saved search and watchlist

using the app my saved searches and watchlist are not appearing/showing says network error however i have good internet connection and the app works normally up to saved searches and watchlist any help ?

eBay Simple Delivery - Not So Simple! Read This (includes improvement suggestion to eBay).

I recently made a sale and proceeded to book a collection via Royal Mail and have them bring the postage label. I clicked 'Book a collection' and...nothing. No email acknowledgement to confirm the booking. I then closed my browser as I wanted to unin...

Billed twice for one transaction

Anyone experienced this before? I recently made a purchase from an eBay seller. All fine but then received my credit card bill to find I had been charged twice for the same transaction. Have contacted eBay who confirmed the seller had only been paid ...

Disappeared purchase

I ordered 3x and of black enamel spray paint. Paid for said items. Went to check on progress and “we have trouble locating your order” came up. The tracking number was given and when you click on it the same message comes up. It has completely disapp...

Postage Label not recognised at Post Office.

I presented 3 parcels at TWO different Post Offices today (Sat 2nd Aug 2025) both of which could not scan the pre-printed "Simple Deliver" Postage Labels paid by the three Buyers. Yesterday I posted one parcel at the same Post Office with no problem....

Buying and exchanging

I've found a company on eBay that restores a car part that I need. The way they usually work is they exchange the customer's used part for a newly restored part. As they don't have the part I want in stock they offered to restore my original part. Th...

Listings not showing

My listings are not showing to me in the search results after 24 hours even i copy the exact title of my product that i have used but i cannot found my products. However, the listings is showing active to my ebay seller center. What is the solution o...

Sending a parcel

HiI’ve sold a item where the buyer paid for postagetook the qr code to post office and post office said Qr code is invalid. tried requesting another qr code but it says only one qr code for this item

User avatar by • Member
  • 21 Views
  • 0 replies
  • 0 kudos

EXTRA Discount after multi-buy

Afternoon, Peeps Have many a listing offering multibuy discounts - some up to 50% I'm sure it mainly me but I do struggle with the eBay vouchers, discounts, etc - However, is there a way (or best way) to offer example a further 10% discount if you sp...

RM48 Tracked QR Refused at PO

Same problem as many others I gather. I went to my local Post Office who said they couldn't get the barcode to work. Went to the main PO who had the same problem and would not accept my parcel. Bearing in mind I am disabled and this item weighs nearl...

User avatar by • Contributor
  • 162 Views
  • 3 replies
  • 0 kudos

Am I allowed to advertise here, or any tips on how to get more views/sales, as a fairly new seller?

I started selling on ebay back in April this year, just selling mostly a bunch of my old vintage toys like Care Bears and the likes, though I also sell newly unpacked Pokemon cards I don't wish to keep myself. Since April I've made over £1000 selling...

Faulty electrical item, 3 month old

I've bought a battery angel grinder. it failed after 3 months, and is now dead.This is a faulty item, that the advert says has a 2 year warranty, which is why I bought off these people.as it past the 30 day return window, ebay and paypal just close t...

Resolved! REFUNDS

How is it that ebay can take payments instantly but we have to wait days for refunds?

User avatar by • Contributor
  • 25 Views
  • 2 replies
  • 0 kudos

Help

Hi I was sold eye patches they were out of date the use by date was covered by a sticker with a false date on I used three days in a row when my eyes started swelling then I noticed a smell this is why I checked use by discovered the above ?ebay ,the...

Postage charges

HiI have just sold a item that had a postage cost of £2.50 ( acual cost was £4.10) , and have posted the item using my own Royal Mail stamps to cover the postage signed for cost.But looking at my transaction and it shows ebay have taken the £ 2.50 co...

Funds still on hold!

My funds are still pending 8 days after the money went in. A tracking number was supplied and the buyer provided a signature and has given + feedback. It's not right that Ebay should hold on to my money!

User avatar by • Member
  • 48 Views
  • 1 replies
  • 0 kudos

QR Code Not Working

I downloaded a QR code to use on an item I have sold. When I took it to the Post Office and the code was scanned it said the code has been used. It hasn’t. I am not sure what action to take to replace it.

User avatar by • Member
  • 27 Views
  • 0 replies
  • 0 kudos

Mark as dispatched

Hiive sent an item by email instead of by post, does anyone know if i will recieve payment if i havent posted the item? There used to be a ‘mark as dispatched’ option, but i cant find itthank you

free postage

sold 4 items to the same buyer , offered free postage on 3 of them. printed off the label for the paid postage and put all items in the same box. ebay now wants me to print off 3 more labels

packing adana printers to send abroad

Hi, does anyone have experience of packing very heavy items abroad please? I have sold 2 Adana printers and accessories to someone in Hong Kong. I advertised them for collection only and i don't remember including international postage, and i told th...

Recall

I received an email from eBay advising me of a recall due to safety concerns on iPhone charger and cable.I emailed the seller who said they had been in touch with eBay and told there was a glitch and they were safe to use. Tried contacting eBay but t...

RM48 Tracked QR Refused at PO

Had same problem as others today as QR code on x2 packages not accepted by local PO. Even tried a 2nd PO as original counter served by a learner! Same result. Noticed QR code had a central vertical & horizontal cross wire lines through it which it se...

Managed Payments Program

Eby has set me up on this program without my authorisation Theystaate that they will not removed his and that I am responsibe for seting this up. I am not. They state that I have responded to a pop up that would set up this program ad trigger two ste...

item not received

I tried to cancel an order , I idid't receive it. But now I'm stuck in a loop. they keep asking me to send the order back to receive a refund. But I can't if I didn't receive it.The seller isn't responding.

not all things arrived

i bought a carpet cleaner few weeks back in the description it stated all tool for cleaner stairs etc included- this wasnt the case when it arrived . no tools at all - sent numerous messages to seller who said they send some out - nothing arrived and...

User avatar by • Member
  • 44 Views
  • 1 replies
  • 0 kudos

Not applying edits during listing

I list using an iPad and take the photos from the option in the listing page rather than uploading. Usually the only editing I do is to crop the image, but more often than not when I press the ‘apply’ option the image returns to the unedited version....

Resolved! Royal Mail 48 Hr Problem

Ebay announcement today.The Post Office is resolving Royal Mail T48 label issues. From Tuesday, 5th August, T48 items will be accepted at all locations. Meanwhile, send parcels using alternative locations like Collect+ and Lockers.Not been to PO yet ...

Partial refund on returned item

The buyer changed his mind and I agreed to refund the amount I received fro ebay for the sale.This was agreed but ebay does not appear to allow me to alter the refund from the full amount.There seems to be no way I can contact ebay directly about thi...

Resolved! Selling QR Code / Delivery issue

I have just been to the post office and they informed me the item was too big to go as a medium parcel and that I could pay now to send through parcel force. I took this option so the buyer will be receiving the item in the next 2 days. However, this...

Simple Delivery Changing Parcel Size

I have several accounts and across all of them ebay has changed the simple delivery parcel size from small parcel to medium parcel so the shipping cost has gone up. Large letters and medium parcels are unaffected. If I look at an item from another on...

Lots of buyers and sellers - are getting these messages … ‘Your buyer has reached out about their ..

Had 5 in last few days, as a seller, with buyers getting exactly same one, without them ‘triggering’ anything. Assume it’s related to the Royal Mail pre-paid postage labels issue with codes with prefix YA, and their system being unable to read them -...

User avatar by • Contributor
  • 77 Views
  • 1 replies
  • 0 kudos

Getting the money

I have sold a pet on a game but put the settings wrong and it won't give me the money till they know its been delivered but the buyer already has it

Bought a refurbished engine that doesnt run

Hi, so I bought a refurbished engine for a motorbike. The engine was transported down to me by courier and fitted. When starting it up, it started once but soon gave up. The bike was then taken to a garage which told me that the engine had no compres...

Crazy Buyer Protection Listing Formats

WELL DONE, EBAY! YOU ARE RUINING YOUR OWN SUCCESSFUL BUYING AND SELLING PLATFORM BY TRYING TO IMITATE VINTED, AND NOT EVEN DOING IT WELL. AFTER ALL, THE BIG DRAWBACK WITH VINTED IS THE WIERD PRICING AND THE LABELS THAT ONLY MODERN PHONES CAN USE! OH,...

User avatar by • Contributor
  • 103 Views
  • 1 replies
  • 3 kudos

Royal Mail 48hr code not recognised by P.O. Unable to cancel label and change to EVRI. Work around?

Royal Mail 48hr code not recognised by local Post Office today. Checked and found this is a current problem. Unable to cancel Simple Delivery label and change to EVRI. Any work around available other than take Proof of Posting without tracking, sugge...

Simple Delivery - yet again

Has anyone been charged excess postage by Ebay for mailing packages on which Stupid Delivery has underestimated the correct charge?AD has been added to almost all my items (even things costing under £10 that fit into an envelope that are meant to be ...

Postage

Hi, I need help, I’m a novice at this. I’m. A private seller. eBay have changed the way the list items now. I’m trying to list an item and when it comes to the postage option, it’s now not giving me the option to select if the buyer or the sellers ha...

Payouts

I had a payout from eBay today which was less than I expected. I queried it with eBay and was told £3.38 had been deducted for payment of postage on another order. An order which I am unable to post as the Simple Delivery label will not scan at the p...

Buyer didn’t pay enough postage

On a recent order, the buyer chose Parcelforce 48 for the method of posting. The buyer paid £5.88 but I paid £13.63. I’ve just sold another and he chose the same method only this time he paid for the postage in full. I’ve tried to contact eBay about ...

Ebay customer support

Im struggling getting through to customer service either via chat or phone as neither works. I keep getting crashes on chat and no calls. I have tried the app and online website. Any help is welcome.

User avatar by • Member
  • 63 Views
  • 1 replies
  • 0 kudos

Age verification

Does anyone know anything about age verification only gives the option for credit card I don’t have a credit card or need one could a driving license be used was just trying to buy a chainsaw an it won’t let me seems a complete crock of sh@t

Warranty

So after the 30 day money back or return policy, you don't seem to have the standard one year warranty.If the goods fail after 30 days then according to Ebay rules it's hard luck. Iv'e been dealing with Ebay for a long time and have never had any fai...

User avatar by • Contributor
  • 224 Views
  • 4 replies
  • 0 kudos

Accessing return label

I've been trying to access my return label that was sent via email to send off my parcel today but when I try to access it I can't, it just comes up "something went wrong, its not you its us" I have no idea what to do and obviously you have a limited...

postage

HiWhat the hell is going on with posting goods? No post office can scan market place ebay simple delivery. Will funds be held or released Not the sellers fault and the buyer will have to wait for goods. Why have ebay messed the postal system up. Get ...

User avatar by • Member
  • 126 Views
  • 1 replies
  • 0 kudos

return item

Hi, I brought an item from a seller with a No returns accepted policy, its a vitamin, but the seller scraped down the expiry date, thereby I it might be expired already, do I have any chance of getting a refund through eBay Money Back Guarantee?

Not just ebay labels that can’t be scanned - Vinted is same - it’s a Royal Mail ‘problem’

let’s hope they haven’t been hacked and we are stuffed for ‘months’ awaiting payment from ebay ! Best work-around is buyers providing feedback when parcels arrive, but that won’t happen every time. As usual, be nice if ebay commented and advised way ...

User avatar by • Contributor
  • 93 Views
  • 1 replies
  • 2 kudos

Resolved! My seller printed the prepaid label but it wouldn't scan at the post office. Seller still has parcel

My seller printed off the prepaid label but it would not scan at the post office. The post office printed another one but that didn't work, so the post office didn't take it and the seller still has the parcel. Any thoughts/ideas please?

Lost parcel

I recently sent an item via Parcelforce express48 and they appear to have lost it. I have the receipt of postage, but they can’t find it! What are my options as it is worth a fair anmount and I’m not prepared to accept simply a sorry. I’ve spoken to ...

Resolved! Seller is withholding the item I paid for

Hi. I recently joined eBay and I've made less than 5 purchases since opening my account in July. I tried to buy a jacket. The funds were deducted from my account. This is was the 2nd attempt at buying this jacket. The 1st time I tried to buy the jack...

Return Requests That Are Fraudulent

How do I handle when a buyer states there is something wrong with an item when there isn't. Recently someone said a cashmere cardigan was damaged. It wasn't. eBay refunded the seller. Today I have a buyer saying an item smells of ladies perfume when ...

User avatar by • Contributor
  • 106 Views
  • 3 replies
  • 0 kudos

Simple delivery options

I just want to sell a walking stick. I have been trying to list it for over a month. My problem? I can only use simple delivery and the options do not cover the cost to post an item outside of the choices I have. I cannot create a bespoke alternative...

How to contact ebay

Hi there, I bought an item and asked to deliver it at a later date. Now ebay has blocked the seller and its payments completely. The buyer asked me to contact ebay and to explain the situation so they unlock the buyers account. How can I do this best...

courier preference

why did Royal Mail simple delivery label provided when my courier preference is Evri and I have turned off Royal Mail in Available couriers/Postage preferences

User avatar by • Contributor
  • 60 Views
  • 0 replies
  • 0 kudos

Cancelled return

I cancelled a return as it was under the wrong reason. Now I am unable to return the item due to eBay not showing the option on the listing. Trying to contact Customer Service is a joke( but I am not laughing). How to I return this item as the BOT is...

Seller didnt send replacement

hi, I ordered boots for myself required at my workplace. They arrived bigger than I expected, I texted seller and said I need smaller size. So i sent it back and on ebay i chose the option ''request refund'' ( there was no option replecament etc). Af...

EBay app log in

Hi, I’ve just got a new iPhone and on Sky network. Everytime I’m trying to log in it wants to send me a text to verify it’s me. I never get the text though so can’t log in. Can anyone help ? I’ve tried toggling airplane mode and reset network setting...

Collect instead of delivery

Hello ,I would like to request picking up my item in person instead of having it delivered. Could you please let me know if this is possible, and how the pickup process works? Looking forward to your guidance. Joseph

Request for extra postage from royal mail

My buyer paid £2.94 for a post office 48 tracked service. The parcel is light and thin and packed in a plastic envelope. It has not been delivered as the post office is now requesting a further £3.50 to deliver it which is quite reduculous. Trying to...

Simple Delivery

What are sellers supposed to do when Simple Delivery labels are not accepted by Royal Mail? We have already paid for postage which does not work. Our payments are on hold as items have not been received by buyers. eBay do you actually know what you a...

I Paid £144 for Toys and Received a Plastic Keyring – eBay Closed My Case Unfairly

Hi everyone,I’m sharing this here because eBay closed my case, and the support agent just told me to “he can not help me” So here’s what happened — I hope someone can help or guide me further.Back in March, I ordered a 3-piece S.H.Figuarts Squid Game...

Postage

Just been to the Post Office to drop off a parcel with a seller marketplace pre printed label and they would not accept it. I has been ok before, has something changed ? and more importantly what do I do next ?

EBay robbing me for postage I paid for!!

Ive just sold a guitar and EBays useless postal service is basically pathetic as the size & costs don't reflect guitars in cases. To that end I have paid my local music shop £25 to send the guitar fully insured via FedEx to the buyer, who is in agree...

Log in

I can't log in from my app. Error says, invalid access tokencheck the value of the authorization HTTP request header

Making a living?

Hi, I am not a new user to eBay, but not a long established business seller. I have a query! As a business I have access to various suppliers (trade only) who I buy from (mostly domestic appliance spares) . My suppliers are very competitive on price,...

User avatar by • Engager
  • 106 Views
  • 3 replies
  • 0 kudos

Old eBay v new ebay

Well as an eBay member since 2009 and at the age of 72 i definitely am not computer literate even so I try and get by but all these changes by eBay of late are hard to keep up with the page layouts forever changing ( so you have to try and navigate y...

uk

Im selling an item from UK but buyer keeps getting message we dont deliver to uk when all our items are uk

Buying

Hi can anyone help me, I went to buy an item and I was told it was sold when I messaged the seller for dimensions, the next day the item was back on for sale with 21 day time schedule, I put it in my basket and then paid for the item which has gone o...

Returning an item

Hi , could someone please advise. I bought an item from Poland for around £250 and the courier was UPS, I received an email from UPS saying import fees of around £60 were needed before they could deliver which I paid to UPS. The item was delivered bu...

Obtaining receipt

Hi All,If I buy postage online for Royal Mail tracked, can I take the item to the Post Office to get a receipt? If I just put it in the post box, I don't have any proof.Thanks in advance.

Two accounts same email

I have an eBay account and sold an item which was purchased. The buyer contacted me about it. When I went to log in I received a Network and technical error. It now seems that I had two accounts with the same email. The buyer is contacting me but I c...

regarding order

i i ordered water filter from ebay seller but i didn’t get any tracking number. Delivery due date was 2 nd august but i didi receive and seller is not responding now

Buying

HiI PUT 2 BIDS IN TO BUY A FOLD UP ELECTRIC BIKEBOTH REFUSED THEN I FIND OUT THAT THE SELLER HAS CANCELLED THE ADVERT AND RESTARTED IT AGAIN AND SAYS A PRICE HE WOULD ACCEPT BUT THAT PRICE IS WHAT I OFFERED SO I AM A BIT CONFUSED AS HE SAID HE HAD A ...

Resolved! Simple Delivery

Is anyone else having problems with 'Simple Delivery'? I took eight parcels to the P.O this morning expecting them to through like clockwork. This was anything but! They could not be processed in the normal fashion and each parcel had to be entered m...

User avatar by • Engager
  • 140 Views
  • 2 replies
  • 0 kudos

Damage .to item

Hi i need help ..I bought an item off Ebay it arrived totally smashed .I sent message to seller plus 5 photographs of the damage .he's not bothered and I should get in touch with ebay to sort this out..What can I do?

Sold an item

I have sold an item and the customer has paid for it, however I have put the wrong postage on it. I have messaged the customer and said I will deliver the item personally ( 2 hours away) as it is large and may get damaged in transit and I have had no...

ebay Simple Delivery opt out

Hi everyone! It seems that there is only ebay Simple Delivery now and there is no obvious option out from it for domestic postage, meaning I am not able to select p&p charges by myself. Since most of my items are 99p auction and some items sell close...

Collection

I have collected a number of items in person and have no way to Mark the items as collected. This is very annoying and disrespectful of my time by ebay Can someone please help? How do I contact eBay directly to get this fixed

Post problems

I took a dozen items to the post office this morning and the girl said there were problems with the Ebay printed labels today and the barcodes and QR codes dont workAnyway she gave me the postal receipts for all the packages i sent but nothing is now...

Blocking a seller in my searches.

Hello, I’ve recently had a problem with a couple of sellers and without going into too many details, how can I block sellers whom I have experienced a “problem “ with from appearing in my searches. I understand that as a buyer I can be blocked by a s...

Account suspended permanently BBE. HELP

Hello, so after 16 years and over 2500 item sold ebay just suspended my account permanently for BBE. I had a couple of cases opened lately but nothing out of the usual. Late delivery, item not picked up ..etc ( common in worldwide shipping) I reached...

Winning bidder trying to pay, but getting an error message due to international shipping?

UK auction has ended & the winning bidder is located in Sweden. They are trying to pay, but are getting a message of 'unfortunately, the seller wont send to your location. Please update your delivery address or contact the seller to get a delivery op...

My listing clearly shows "Product out of Stock"

Hi, please advise, I have variable listings they clearly state whether or not a product listed is "In Stock or Out of Stock". The last two sales have been clearly marked as "Out of Stock" products, I have double checked and cannot see what is wrong. ...

Tracked 48 “YA” glitch

Does anyone know if the post office tracked 48 “YA” glitch has been fixed yet? I had all my parcels refused at the post office as the QR codes wouldn’t scan on Saturday so hoping I can get them all sent today. Thank you!

Buyer returning item but is no longer active/registered user

Hi All Am I being scammed here? I sold a perfectly working laptop for £1600... within 1 hour of it being delivered the buyer reporting faults that it never had. Anyway conversing back and forth over the weekend after trying to remote troubleshoot it ...

Buyer changed collection to posted

I sold an item and the buyer said he wanted to collect in person. He then changed his mind, sent me stamp and address and i posted - how do i change status on e-bay from pending to either dispatched or (collected even though he didnt) so money can be...

Return Case Closed - Need to Reopen

I was sent a defective item. Seller sent another unit which was also defective. I requested a return & refund in a message to seller which they ignored. I raised a return request and heard nothing. Then the request got closed by eBay and I cannot reo...

SIMPLE DELIVERY ... A SHAMBLES !!

What have ebay done with this bonkers postage system ... I cant list anymore items on ebay because you only offer the one way to post now ... i don't use a mobile, i don't do Aps ... I don't have a printer .. i just sell and then post at a Post Offic...

help with international listing

Hi there, for years I have sold my crafts successfully from the UK to USA. I stopped last year because of personal reasons but I'm now wanting to sell again. I'm getting so frustrated as it's not as easy as it once was to place an item for sale and g...

Restrict my selling

Hello Mates, My eBay business selleing account is restricted from selling . I was doing Dropshipping by using personal bank account for purchasing of my brother who is investor in my business which is non compliance as per ebay . I have all the purch...

Item with high value

Hii I have a couple of items to sell that have high value . They need to go special delivery which doesn’t cover anything above £150. Any ideas on how I can get the correct postage that gives me the correct cover?I tried putting £1000 value which giv...

Payment

Hi - I am purchasing a set of carbon wheelset from 12Bikes and i set paypal payment x3 up - i called paypal they said the issue is with seller 12Bikes but the seller said order is release ? can you assess order asap??? Ken Knight

Fraudulent product

I recently purchased an Elemis skincare product for over £80. It arrived, not properly packaged and was clearly not the genuine article. Wrong colour, consistency and smell. Also it was described as 50 ml when in fact there was only 30ml . I’ve tried...

Can't bid

Hi Ive notice when I try bid it says I can't purchase from this item it says to me a d you please look in to this for me as I've never had problem with my account before thank you

Postage Charge

Hi All , hope someone can help ! I’ve just sold a pair of doc martens which have been listed for months . I’m sure when I listed I selected yodel as it was best option for size . Postage to buyer has been charged at £2.82 for tracked Royal Mail which...

GSP and VAT

I have recently re-joined the GSP program and understand eBay provide us with the sales proceeds with VAT removed. I know this but my question is: How do I identify these sales when I report my VAT due so I don't report these sales as VAT collected. ...

User avatar by • Conversationalist
  • 119 Views
  • 1 replies
  • 0 kudos

Larger item postage

So lots of members have commented about simple delivery not allowing an option for custom postage on larger items (over 61cm) someone said the solution was to change the price to £800 then the option would show then change it back phew! What a palava...

Warranty not honoured

Hey, bought a mobile from a company in November with a years warranty. Now it has an error that means the phone needs replaced. Been trying to no avail contact the company. Email(bounces back) phone(straight to answer machine), eBay can’t do anything...

Postage label return address

Hello, I need help, I have sold an item for the first time on eBay and I have paid for the eBay lable once the buyer paid, although, I didn’t realise it had my old address on the return to section. I have now gone back to my account and updated this ...

Simple delivery

Hi I'm trying to sell some of my golf club collection, as I've done many times in the past, however now because of Ebays new Simple delivery system I can no longer offer postage because of the size of the items,Can anyone help please

Issued a refund

Hello, Ive recently listed an item. A buyer made an offer which I accepted and then eBay said they’d made payment. I made contact to arrange collection, however the buyer had made a mistake and thought i was in Wales and requested a refund. I approve...

User avatar by • Contributor
  • 138 Views
  • 3 replies
  • 0 kudos

GSP tab keeps turning off

Hi,Looking for help with this please.I know GSP is turned off for the US and Canada atm but should still work for other countries.I've turned it on, but when I go back to look or revise an item the tab is in the off position.Postage says - posts to t...

User avatar by • Contributor
  • 142 Views
  • 2 replies
  • 0 kudos

need help

hi im new using ebay, someone this morning ordered an item from me but then decided straight away he didnt want it so i cancaled the order for him but money of the amount for the object has gone out of my ebay account but no money was paid in from th...

Listings fees

The last few days I'm being charged to revise quantities on some of my listings or revise postage options regardless of whether I have free listings left , this hasn't happened at any point in the last 3 + years .. any ideas ?

Ebay seller, sells me a food processor without blades and gets away with £54.98 .

I purchased a food processor six months ago paying £54.98, which is alot. Because I found out I had cancer, I had not opened the box for a long time after the food processor was delivered. Its only today I opened the box very unfortunately to find th...

Incorrect paypal deduction.

Bought a car item and paid by my credit card but i have now found the same amount deducted from my PayPal account. Have spoken to seller who tells me he has only been paid once. Any ideas.

Sold item gets refunded in 13 minutes without my involvement and I lose the money - what happened?

When the auction ended, the buyer contacts me saying they are delaying payment. When they do pay 4 days later, I post it the same day. The tracking says it was successfully delivered four days after that.Then another 6 days after that I get a message...

Subscription signing up

I have recently purchased some goods from ebay and in the process I have been signed up to WLY/Completesave.co.uk, without my permission. This subscription is £18 a month. I did not sign up for this so why has it happened and has it happened to anyon...

National Insurance Number

Dear all, I have tried to upload my NI number (UK account) in every possible way and the system tells me it's not recognised (I have had the same number for 25yrs). Can anyone help with this ? I have tried to try their online assistant (in every poss...

Larger item to post

I'm trying to sell some riding boots but there is no option to adjust the postage to choose larger packaging, just small and medium. Think I need to choose the simple delivery option, but that isn't even available. I have checked on my PC and on my m...

Featured Posts

Most Helpful Authors
View All
Top