Issued a refund

[jospom7]

Hello,

Ive recently listed an item. A buyer made an offer which I accepted and then eBay said they’d made payment. 

I made contact to arrange collection, however the buyer had made a mistake and thought i was in Wales and requested a refund. 

I approved the refund, however now all of my eBay balance has gone, stating I’ve refunded the full value.  

I didn’t ever receive money for this sale and yet the refund value was deducted from my existing funds. 

is there anything I can do? 

[**peaseblossom**]

When you cancel an order before the payment has been processed eBay take the money from your account and the original payment will be released back to you.

[jckl1957]

Unless the buyer had actually paid, you would not have been able to process the refund.

Ebay refund the buyer from your money/bank account/Ebay balance then, soon after the buyer's payment will be released to you.

[jospom7]

Thank you.
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