Member To Member Support

How to report an eBay user for an invalid bid retraction

eBay’s bid retraction policy states that a user can retract a bid if they accidentally entered the wrong amount, but they must then enter another bid for the correct amount right away. A user has retracted a bid on one of my items but has failed to e...

International shipping

USA seller has item (a small clock) being auctioned at present (bids have already been received) with shipping to UK listed as costing $76.04 (£57.49). Ebay International Postage is listed as the shipping method. I have bought two very similar items ...

non paying bidder

Bidder placed 9 seperate bids on one of my items so clearly wanted it, but refused to pay, A slap on the wrist from ebay and nothing for me. I thought once you bid on an item and won it you were legally obliged to Complete the purchase - apparently N...

Bidding

I bid £40 on an item, I was the highest bidder, and it sold for £38.74. Does anyone know why? This has happened before, it is so frustrating.

Warning: My Experience After Switching to Evri (Please Read Before You Do)

Hi everyone, I wanted to share my experience as a warning to other sellers who may be considering switching to Evri.Since moving from Royal Mail/DPD to Evri, our delivery performance has dropped significantly. Delays have become the norm rather than ...

eBay Account Restricted Without Explanation - Still Being Asked to Pay Fees

I’m sharing my recent experience with an unexplained account restriction on eBay, in hopes of getting clarification and highlighting a broader concern.My account was suddenly restricted from selling and buying without any prior warning or explanation...

Variation warning sign

Hello,Missing name in the variation specifics or variation specifics set. Hello, When trying to complete a listing we get this message as above. We go to edit the variations and then get an error sign and told to look back again in a while. Any help ...

Ongoing Technical Bug Preventing Me from Listing – Nearly 4 Months Unresolved

Hi everyone, I’m hoping someone here can help finally escalate this. It has now been almost four months since I first reported a technical issue that prevents me from creating or revising any listings on my account. Each time I try to list an item, I...

returns

I bought a phone and I want to return it, but in the meantime I lost my eBay account data and I can't find the product among the purchased items. How can I return it?

Resolved! Buyer slected Evri for postage, had to post with royal mail.

as the title suggests, had to post with royal mail tracked 24 instead of evri as two shops i went too on the way home from work machines were down and not working, in haste i got worried and sent by royal mail and paid the postage myself.I have infor...

Mark item as dispatched

How do I mark item as dispatched , it’s not available in the menus

Adding Collect in Person Option to Simple Delivery

Hi I am trying to list a bulky item (a folding chair) and simple delivery is coming up with a bulky postage option via DHL which seems fine. I would like to also add collect in person as an alternative option but can't figure out how to do this. Is i...

Postage

My buyer has paid for postage but now as I am about to print my label I am being asked to pay again. I am fairly new to this but my 3 other items did not have this problem. What should I do?

Listings not appearing

I've recently checked some of my listings that aren't selling by doing a search for them. If i type the full item title it is in the top ten which is fine. If i type say 3 words from the title it doesn't appear at all. This can't be normal especially...

Return

Hi,I would like to return the tyres I purchased. While starting the return processI accidentally clicked that I no longer need to make a return, but I actually still want to return the tyres. Could you please reopen the return request for me or tell ...

US dollar screen and no listings. Why am i getting this in the UK

Why am I getting this screen in the UK. I have 17 listings

Listing a Linen bus sign

I would like to list a Vintage linen bus sign ( £109 ) weighing just 1 kg, parcel size 94 x 9 x 10 cm guidance is confusing. Thank you.

Option to leave feedback for seller isn't available.

I am well used to Ebay but now I can't seem to be able to leave feedback for my buyers.

Resolved! Custom postage

Hi there. Is there any way of still using Custom Postage please ? I hate ebay's monopolistic approach of forcing you to use Simple Postage and would like to continue to make my own arrangements and set my own charges. Its worked well for 10 years for...

Problem Loading a Video Clip to Listing

Hi I am trying to add a short video clip to a listing but the upload either gets stuck at around 20% or fails to upload with an error messge. As far as I am aware it meets all the criteria regarding length, resolution, format, etc. I have tried on a ...

Payment for an item I refunded

I refunded an item by accident as I got mixed it mixed up with another item, I have since asked the person to bank transfer, PayPal or relist an empty box/item for them to buy and I can just send that to get my funds but are not doing so, what can I ...

Opened Package - no item inside upon delivery

Sold an item to a buyer (Item: 236355580944), all good. Posted, kept reciept of postage and bagan tracking - still no issues. Package today marked as delivered - great. Buyer contacts me and informs me that NO Item in package - packaging was ripped o...

multiple by same seller

When purchasing multiple items from the same seller, how can you prevent eBay from adding the shipping costs for each item?

funds deducted by ebay wrongly

Hi, I was trying to buy a perfume from eBay, then tried to use klarna 3-instruments payment method, however when I paid the first instrument by my credit card while klarna instrument method rejected this order which means this order was not purchased...

Only 1 item in package when there should be 2 and I paid for 2

I bought a protective single cover from a reputable seller on EBay at the beginning of November. The seller was offering if you bought 2 you would get 10% discount you bought 3 you got 20% discount and so on. So I purchased 2 as I could give the seco...

postage .

I paid the seller for the item including postage , and now delivery company has sent me a large delivery bill for a item Ii have already received , is this a scam or why hasn't the seller paid it .

eBay U

Hey everyone , I recently entered the eBay sellers up n coming competition which the cutoff date was a few days ago - I had video links stored on drop box for the entry. I had an email from dropbox saying someone called Samuel Hickley wants to view t...

Product safety recall - refund help

Hello all, i purchased an item from a seller. I have since recieved a product recall notice for safety reasons for the item. The item was purchased new. The seller is unable to repair or replace the item and they are refusing a refund and refusing to...

can I create a report of all my listings on a particular date

for tax purposes I need a report of all my listings on 1/4/2025........ any ideas?

buy it now button is greyed out.

buy it now button is greyed out when I list my items to sell why? please anyone help that's a seller thank you

Get rid of Evri

Please Ebay, I beg you, get rid of Evri.Every time one of my purchases on Ebay is delivered through Evri I have issues with them marking things as delivered when they haven't been, marking failed attempted deliveries when they never attempted the act...

Buyer refunded but kept items

Need help please.so long story short, I sold a bundle of teddys for £1000 the buyer received the item but said some had stains/marked so wanted a refund however these marks was mentioned in the description. The buyer then went straight to PayPal for ...

Postage

I have recently sold an item (ref 136740417078 ) for £2 only.It was just a small document.The buyer lives in the USA. EBay gave me directions to print a UPS postage label.I did this and took it to a UPS point who said that they are not accepting any ...

item found in hedge

item was found in hedge by someone who just happened to know my daughter, item is still showing as not delivered, have contacted seller, but don't know what further to do anyone had experience

Listing non removal

In February 2025 I made a successful sale, the items were collected, monies paid, ebay notified. Now, 9 months later, I've been contacted by another buyer saying he's paid money for this item and can I arrange for him to collect. Why is this item sti...

Postage of knives (for over 18s only) Age Verification postage required

Hi. I Listed an item yesterday (new cheese knives) and Ebay have hidden because I should have asked for Age Verification postage - I can't work out how to change it.

EBay won’t refund me after item not delivered.

Hi allso I bought a shirt from a seller on Ebay and the seller sent it out with Evri , it was due to be delivered on wed last week I then get a message saying there was a 24 hr delay on the delivery. I didn’t hear anything else from Evri for another ...

I submitted a cancelation request, the seller replied once and now does not reply to my messages

I submitted a cancelation request, the seller replied once and now does not reply to my messages and now I can not report my item has not arrived because a cancelation is in process how do I get a refund

VAT threshold, where to look the total of sales

Where to look exactly, its only 3 days days has left of November and I'm not planning to pass vat threshold this month, if I check the sales menu they show one amount, if I look at the 'seller level'- different amount, who knows which one is correct?...

eCP on label

Buyer has requested an eCP on the label but doesn't appear on paid label I've printed.

Sold an item which I want to post today but I can't find the code needed for taking it to the shop

I need help to find the code needed to post my item I can seem to find it

Qr code for return not working

As in the tittle. Royal Mail QR code for return not working, what to do now ?

Account help

Hii have had my account payments restricted for the past 8 weeks, i was still able to sell items and post them but not receive payments from my account. I have had ongoing dialogue with ebay via email for the duration of the restriction. They said th...

Ebay not contacting me

I have several loops of ebay promising to contact me but nobody does. Plus their chat services keeps giving me misleading advice. Does ebay have a complaints email or address?

No incoming Feedback

I recently moved from Windows 10 to Windows 11,I have since bought and sold 7 items with no issues. I have left positive Feedback for Buyers/Sellers but my Feedback is stuck on 945,100% positive since October 6th.ie I have not received any Feedback.I...

New postage scheme

What do I do about the new postage scheme when I don't have a printer or smart phone I have a Nokia. How do I post items and get QR code?

offer rejected by ebay

I am selling an item. A potential buyer has made an offer but it has been automatically rejected by ebay. Where can i see proof of this on ebay website?

Quickfile accounts problem

Hi, For my business I use Quickfile accounting, I had my eBay sales linked to this and it logged all sales and charges automatically making life easy, it worked perfectly for over a year but now when I log in to my quickfile account eBay banking is d...

New Low Price?

Why does this tag appear on some of my listings when the price hasn't changed!!!!??

posting to Republic of Ireland

If posting to Republic of Ireland, does it go by shipping programme or just normal Royal MailThanks in advance

sending an electric clock to Japan

i have been asked by a buyer in japan if i can post an vinatge electric clock directly to them as they say "Recently, eBay’s Global Shipping Program (eBay International Shipping)automatically rejects vintage clocks and returns them to the seller when...

I keep receiving a parcel from ebay simple delivery (Evri), which has the incorrect postcode)

I received a parcel almost 3 weeks ago via Evri, which has my postcode, but an address in a different town. I wrote the correct postcode on it and returned it to the local Evri shop. It has now appeared at my house again! There is no seller identific...

Selling

XMax V3 Pro vapouriser. Why am I not allowed to sell one of these, when they are readily available to buy on here.

Is it possible to get my item back from the global shipping hub after it was restricted

My little RC engine that I sold was en route to Australia got confiscated. Undeliverable! I've been allowed to keep payment but I can't get my engine back. Has anyone managed to get anything back? What do they do with these items?

Is this spam

is this a spam customer?

eBay AI Activate - warning! It is constantly making big errors.

I have been using IA Activate for last 3 days. Simple task. Crete an listing through listing tool. Very popular tool as i understand. vary simple files. But it fails. Very often I have to wait 30 minutes for a file or html listing description. Each t...

Damaged Fuggler return = guest checkout problem

Hi can anyone help...I ordered a fuggler for my daughter for xmas, it arrived with scratched eyes so wanted to return it, but because I ordered via guest checkout it wont let me receive the return label on the link: saying sorry problem ay ebay end.....

return damaged on route back to seller,can i still get my money back

i brought an item that seller said was the right one for my machine was not so returned it got damaged on rioute can i still get my refund from him as sent it back by courier without doing a return thought ebay

Resolved! Buyer wanting refund

I'm not an eBay shop and I'm both a buyer and seller. I've been on eBay 19 years and have 100% positive feedback. I only sell items that I would be happy to receive myself and I always hope that both myself and the buyer benefit. I recently sold an i...

are you paying to advertise on ebay???

I have been on ebay for well over a decade. I do not and I have never paid to be seen anywhere on ebay or outside of ebay. I pay more than enough to be on ebay. I have seen a number o.f possibly private, sellers recently bemoaning the lack of views t...

Is seller trying to scam me

Hi bought silver 1kg bar today, seller had 10 and all have sold .Just received message from seller staying here will send letter to my address 1st to make sure its correct before sending item??? My address is veifed with ebay has been for years.Am wo...

Resolved! refurbished items

hello community im new to ebay, i was wondering how accurate the grading system i on ebay refurbished items and how i spot bad refurbs before buying?

Beer glass sales not accepted blocked by Alcohol notice..help required

Im trying to sell empty beer glasses and advised that is unacceptable as it appears contains alcoholhow do I get round this?

combined shipping - disaster

I offer combined postagemy shop settings are set to ccombine postage automaticallyI do not need instant paymentmy shop is set to not demand instant payment so that shoppers can shop and pay for all items with combined postageWHY IS EBAY PREVENTING TH...

Sent Humax back .got refunded. The box got sent back to me. Texted seller no response.

Sent humax box back .got refund. But a week later the humax got sent back to me. Saying wrong address. Tried contacting seller couple of times. But No response.

Dear Sir

Dear Sir/Madam, Yesterday, I returned a car video camera to the seller because it was a second-hand item with a weak battery. I paid £5.44 at the post office for the return delivery, but the package could not be delivered as there was nobody availabl...

Seller shipping order 2 weeks after payment

Hi, i bought an item, ive paid for it and the seller forgot to mention in the description that he is out of town and cant ship it until 2 weeks. The postage originally said the item will be shipped within 2 days of purchase. so now i have 2 options1....

I am not receiving offers from sellers.

I am not receiving offer notifications from sellers even though I have offers set up. When I check on one of these listings I can see a list of expired offers, some of which I would have accepted. I have some listings set to automatically accept or r...

cant bid because of where i live

i live in scotland also have a house in spain When in spain sometimes want to buy /bid for e bay items however when i try to bid for something --whilst in spain--- im advised that seller wont post to spain As i dont want anything sent to spain how ca...

Buyer not responding to collection request

I have sold an item 2 weeks ago with local collection as the only delivery option. The buyer has paid but is not answering my messages asking when they can collect. What else can I do?

Posting items

I have recently sold an item. I was unable to print a label due to an apparent wrong address. Seller provided address to which I have posted but I cannot find how to mark as despatched although the royal mail tracking now says delivered. Can anyone h...

I sold 2 items to the same person with simple delivery

So i sold 2 items, individually the items qualified for simple delivery but the same person bought both now i can only appear to obtain one label and together the items exceed the parameters of the package permitted in both size and weight. How do i ...

Resolved! No funds in account but a healthy balance?

Hello, I have money in my account and want to purchase item, but I can’t buy as EBay say no funds available, what’s going on? Please advise,Thanks.

Reopening a closed Return

Please help, I returned an item accidentally, and I’ve now posted it with the label via RoyalMail post office. How can I inform eBay of this, since I can not reopen the return?

Payment method

I have placed the order for the very first time and pay through klarna for the first time also, what if I don’t want to pay by klarna and wanted to pay full direct through bank?

DHL eCommerce UK not collected

Help!!! .So simple delivery said only way to send parcel because of size is DHL collection. Arranged for today and waited in. Recieved message saying will be collected between 17:45 and 19:45. Well they ain't collected. What now as I dont know how to...

(Seller) Item arrived damaged so refunded - how to claim for damage in transit

I have just had a frustrating phone call with eBay for 40 minutes trying to resolve the following issue: I sold a guitar amp and it arrived damaged. I contacted eBay and they said I needed to get it sent back to me so I could claim for it being damag...

Multitude of problems

Hello all, recently been using ebay here and there after a long time of staying away and am reminded why I left to begin with.1: Why did they remove the "request total" "request invoice" "request combined shipping" options? Not available in any firef...

Cannot receive payment from account

Hi after some help. Sold an item and been paid but when I try to get the payment it says I need to change my account to US$ to accept the cash. But I’m a UK account with UK sales. help!

Subject: Issue With Local Pickup Order – Pickup Code Not Provided (Order 20-13850-03691)

Dear eBay Customer Support, I am writing regarding Order 20-13850-03691, which was sold through the Local Pickup option. I am experiencing an issue because the buyer did not provide or confirm the pickup code during the pickup process.This was my fir...

Kymco agility mobility scooter

I just sold a kymco agility mobility scooter through ebay the listing needs to be taken down I explained to the ebay automated but does not understand what I am saying please take listing down immediately

Failed dhl collection! Then sent by royal mail, cant find a way to overide / update posting off deta

Hi there, how do I over ride / update sales process as dhl failed to collect, so I posted via royal mail!Also, how do I get the postage fee if ebay has separately collected this fee?

XK 11,500lbs Car Lift 1150 2 Post Lift Auto Truck Hoist 220V Two Post Lift R rojhat_1 (0) Business S

Hi how can I tell if this is a genuine item or a scam as its a lot cheaper than othersThanks Fred

DHL collected wrong item

I sold a guitar through ebay and the "simple delivery" service chose DHL. I labelled my box for them and contacted them on the phone to state I wouldn't be present but I explained where it was and that it was labelled. I then get a message hours late...

personalisation

I have completed the personalisation to complete my first listing but it doesn't show up for the customer. What can i do.

Evri postage

Whenever a seller uses Evri to send my orders i NEVER recieve my items

Sudden Shock of Promoted Listings Priority fee

I have unwittingly run up cost of about £50 for "Promoted Listings - Priority fee" I don't know how that has happened, I didn't even sell the £16 item!!! I hope someone can explain how that has happened and do I owe that money?

Agent

I need eBay to contact DPD to update my shipping address DPD are asking for an account number please help me with this thanks

Faulty item

I want to return an item which I bought in March 2025 and is within the sellers stipulated one year warranty. It has developed a fault. Seller has not sent a return address and the system on eBay is not enabling me to resolve the issue.

Combining postage

Hi all. I have a buyer who has bought 2 toys form me but has paid simple delivery seperately for each. My intention would be to post 1 package containing both toys. Is there a way of doingt this so that the buyer does not pay 2 lots of postage?

import tax

i bought something from ebay.uk and the import tax was included in the price, now the item arrived to my country and it was retained by the customs, and i had to repay the import tax. local costums say that its not their problem the documents wernt i...

Share listing showing US.

I'm on Ebay.UK but if I share an item it comes up as Ebay.US .If I try to sell an item there is a not able to be shipped message.All my settings are correct etc. Cookies deleted etcTried on desktop, Is the only answer a new account ?Thanks

Violation of intellectual property

I have a problem with at least two Ebay shops that have prints of my original art listed for sale without my permission.When I use the procedure on Ebay to ‘Report a seller’ with the option 'The seller has violated one of Ebay’s policies’ the message...

Leaving Ebay. My funds are on hold all of a sudden. I spoke with eBay about the purchase a fake purc

I recently informed eBay I would be leaving. I disagree with their policy for persons on here to sell fake works of art. eBay says it is not in their remit. Now my funds are on hold and eBay would like more of my banking details. It was never a probl...

Item Bought on eBay is NOT SAFE

I can't get eBay to chase up an issue with an item I bought 11 Apr, 2024, that trading Standards have said is not safe to use. The Seller does not respond to my messages. In the eBay search tool for past sales, the item is not there, probably due to ...

How do i stop people sending me offers its spam

as above how do i stop people sending me random offers for things i may of just glanced at and have no real interest in ? these offers are not easily deleted, clutter the home page and just spam me i have looked everywhere

Return Request Turning Hostile

I placed a listing for a Dry Robe with every measurement and detail described on the listing, photos etc. The coat was new with labels and packaging.I have now received a return request saying "doesn't fit"I contacted the buyer to request more inform...

Fake QC45 Bose headphones

I have reported to Ebay about the sale of Bose QC45 headphones which on buying one proved to be a cheap fake copy. (I got my money back). Having brought the matter to the attention of Ebay re these fakes the answer came back AND GET THIS they were ok...

Refund

I have been waiting for a refund since February for faulty goods all they offer is excuses after excuses ( we over looked your case, it’s with the finance team, we tried refunding your bank they don’t have my bank details ) eBay are not interested as...

age verification

why am I asked to provide age verification to buy a small metal slitting circular saw when I first registered with Ebay more than 18 years ago - and why am I not able to use a debit card? Why are other verification methods not available - I have no n...

Advice please

I bought an item from a seller a couple of months ago. It arrived I left feedback and thought that was the end of it. Seller repeatedly asking me if item received despite me responding (and them acknowledging). They keep emailing every few weeks same...

Simple delivery

Hi! Two questions:Have you received any orders from these regions when using Simple Delivery — Western Isles, Inverness, Kirkweil, or Orkney?And secondly, in bulk editing, can you edit shipping options for Simple Delivery, or does everything have to ...

Royal Mail Tracked 48 didn't deliver

15 DAYS & not delivered.You cannot talk to anyone, either ebay or Royal Mail, their preferred postal service they FORCE sellers to use.Can anyone help?

Over charged for item

Hi how do I contact EBAY uk ? I have been overcharged on an item I made an offer on. I have contacted seller who told me it's an Ebay mistake and to contact Ebay. Can't find a way as all choices are preset ie return item, contact seller etc.Thanks Ro...

Resolved! Why is a genuine hallmarked sterling silver choker being listed with simple delivery?

I listed the named item and it didnt sell. Previously i listed it under custom postage. Anyone have any idea why when i go to relist i get this message. My understanding that genuine sterling silver is excluded. Once you update this listing, Simple D...

Unknown ebay charges

Hi, I have from my HSBC credit card 7-8 unknown ebay charges, few days in a row, that credit card I didn't register on my ebay account, but from 4 th November until 18 th November, they charged my credit card with purchases I don't recognise. I've tr...

Hi Just return the item back today but return died about December 10 so on

Hi I send samsung galaxy s21 item has been returned back today at post office Wednesday 26 November 2025, but the return date was on the 10th December but I won't be home on that week, ebay has sent me return label and I have post it today, I have me...

Global Shipping

I have a listing with Global Shipping available.I received an offer and accepted it, but the buyer is saying it won't ship to his destination (Japan).I have re-checked the listing and it definitely is checked for Global Shipping. Japan is listed unde...

Selecting category

Hi I'm selling a car for my mother.It's been listed for a week and only 9 views. It's listed under cars, other.I can't seem to change it to just cars.Also when I search for it under nearest first, it doesn't appear...Help please...

Chat Stuck

HI Everyone, my chat has been stuck =. I'm unable to chat with ebay customer support and also the I can not make a call. This has been from more than 30 days.

Resolved! Private offers

I have an item listed for auction, with a Buy it Now price. A buyer has sent me a private offer via Contact the Seller. The offer is below the listed price and I am happy to accept but how do I do this? The buyer must still pay the BPF and pay throug...

Postage

Item is large letter and buyer paid £2.20. E nay says seller selected small parcel at £3.70. The item sold for .99p.E Bay are no help, what do I do ?

Resolved! HAVING TROUBLE UPDATING TRACKING NUMBER

Hi,I am having trouble finding the drop down for updating the tracking data.I have done this before, but I cannot find the drop down.Can anyone help?

Using Simple Delivery Item Not Received I Have Refunded The Buyer Can I Get My Money Back

Hi guysI had a lovely buyer who hasn’t received his parcel. ( Due to Evri issues ) He’s put in an item not received request and I have refunded him.Now I am confused as to what I do. I have lost the payment and the item.I believe I used Simple Delive...

Trying to contact buyers who send offers

I have recently missed two offers from buyers for an item. Is there anyway to contact these buyers to ask them to submite their offers again?

Wrong amount

I was charged a larger amount than was in the description. The discount was not automatically applied. ok

eBay authenticity guarantee

Hi all Has anyone had an issues with eBays authenticity guarantee? I have a personal (men's Fendi Rain Jacket) that i bought over 17 years, obviously i don't have the receipt or tags. I know its 100% genuine as I bought from Fendi in London, but eBay...

Whats the point

i watched, bid, won and paid for a Topps Luis Diaz card on Sunday morning (23 Nov). the card was a limited edition numbered 185/399. The seller refunded me on Sunday afternoon.(23 Nov) but gave no reason why! On Monday morning (24 Nov) whilst searchi...

Simple Delivery ....... IS ANY THING BUT !!

Dear Ebay why have you messed with a delivery service that wasn't broken and forced this simple delivery service upon sellers ? All of my listing are offered with free delivery and no i can no longer adjust a simple delivery label if a purchaser buys...

Fruad

Please I help, I paid for iphone and the seller sent me a compass in the box. Please what can I do.

Cancellation of order

I believed I said yes to the buyer asking for a cancellation but accidentally hit decline. I would like to accept their cancellation. I am also wary of this user as they just joined eBay yesterday and has straight away cancelled an order after sendin...

ebay and hmrc

can I stop HMRC from accessing my eBay account ? I have recently sold about 100 items now I am down to selling small amounts I do not have a business it is only selling to keep my hobby going which is i small valued items I purchase on eBay.

Delaying postage following payment

Hi,A buyer has bought and paid for an item but asked me to delay posting until late next week as they are on holiday.The pre-paid postage label states that i need to post by this fri.Can I / How do I extend the label??

Pre order

I sold a item as preorder. Postage is through ebay. I wont received item for 2 months. Once received can i still post through ebays postal services as it keeps saying post now and postage has been paid

Advice on item already listed by me

I am a very old ebay user. I had long time away lost my 100% buyer and seller account. I had very hard life issue i am back. Listed a new phone. But i cant revise its model. I need any ideas of how to go on. Please? I posted a phone. I was told it wa...

Help

I bought a skirt of eBay as a guest and the skirt has came back completely different from the pictures and a completely different style and colour. What should I do?

Parts are missing from box

Bought a transmission jack and when it was delivered the box was ripped, so not sure whos to blame,

Courier not collected the sold item from my address

Help please. I’ve sold an item and arranged delivery through eBay and dhl. However dhl haven’t picked up the item for 5 days despite daily emails saying they will. Can I receive all my funds including postage costs that the buyer has paid and arrange...

I don't have an Evri drop off near me but only have that option to send!

My item has sold and I've only got one option to send by Evri.I don't have a car and my nearest Evri drop off is in another town. I thought it was going to be royal mail which is a 2 minute walk from my house. How do i change the shipping method?

Are messages down, does anyone know?

Simple question - is anyone else having issues with messaging. I seem not to be able to reply To messages.

Resolved! How many days after delivery must a return request be made by?

Simple question but I cannot find the answer anywhere. How many days after delivery must a Return Request be made by? This is a USA delivery, and I would like to know how long I have to wait before I can assume it is OK and take the money. I believe ...

Incorrect price

I´ve had an item for sale for 300 pounds for a long while. I decided to reduce the price today, to 220 pounds. However, when I checked the listing afterwards, the price is actually 275.78. Does anyone know why or how to fix it. I can´t get to custome...

Views

Hi,I keep losing my views totals for the items I have listed, at the end of last week I listed an item and it received 5 views quite quick, over last weekend the views disappeared to zero, and now stands at 1 view...what's going on?

Knives and bladed items policy

I am trying to sell a coal shovel of which there are several similar ones already for sale on ebay.Every time I list it it gets taken down as the ebay Ai bots think it is a bladed weapon.Anyone got any suggestions how I can get round the issue?

Glendale Consolidation Centre Illinois USA : Article sat there for 15 days not moving

I have an article coming from USA to UK but it has been stuck in the eBay consolidation centre in Glendale Illinois USA for 15 days, has anyone had any experience of long delays. eBay customer service are a waste of time saying to wait until December...

Seller claimed goods were 'made in the UK'.

But clearly it was NOT. The package arrived from China and inside was the name of the Chinese man. co. clearly printed on a label. This is fraudulent trading. It is conning customers into buying with the belief that the item is UK made. How on earth ...

Item not as described

Hi. I ordered a pair of navy size 6 women's chelsea boots. Received today. Boots as shown in photos but they are enormous, definitely not women's size 6, but more a men's size 6 and actually look like men's boots in reality. Returns are not accepted....

Returns

I ordered 2 coats. Seller stated items were in London. Parcel arrived today and I decided to keep one coat and return the other. There was absolutely no option offered for printing QR code as usual. After clicking the return option an address in Chin...

Age verification delivery

Could someone please tell me how to get age verification postage through simple delivery as it doesn't give me the option

Price changed, tried to cancel 6 minutes later but denied

Ordered a product supposed to cost £0.99p with free postage, but received a message saying cost = £ 3.25. Tried to cancel 6 minutes after ordering but denied by seller as 'already despatched ' REALLY ' - AVOID this seller/scammer

Seller not responding to messages, which means I cannot collect an item I have bought

What do I do when a seller is not answering messages, after I've purchased an item, which means I cannot arrange collection. I can't find how to address this in the eBay help and assistance. I tried to cancel the order, but this was refused by eBay!!

warranty return

Bought a mobile phone from a seller, phone has 12 months warranty, phone went faulty and I contacted seller who wanted it returning to them, they paid postage, seller received phone on the 11th November, have tried to contact them 4 times for an upda...

order

I have been asked to click received on an order which hasn`t been delivered to me so the seller can get paid quickly , should I do this ?

collecting an item

if after selling an item the buyer wants to collect how do i reimburse postage and sort out a collection code. ThanksDuncan Graham

Resolved! Can't find the QR code for my label

I have purchased the label, but my printer has suddenly stopped working. Where can I find the QR code please? It's not on the confirmation 'your postage label is ready' email.

Resolved! buyer

contact number for ebay need to speak to them

Items not showing

Dear Ebay I am new to ebay and I have a query. I have been provided with ebay item numbers but when I dial these in it states the following why is this? No exact matches foundSave this search to receive email alerts and notifications when new items a...

Dont let me paid for the item

I have won a bidBut this transaction dont let me send it to jersey channel islandsIts a gift for my sisterHave contact the seller but they cant change itI would like to cancel that transaction please

A seller has asked for my email address to send me a link to pay for a delivery that should be free

A seller has asked for my email address to send me a link to pay for a delivery that was advertised as free delivery. Is this normal.

Postage

Every time I use simply postage and press it comes up weight and size it will not let me put any thing up for sale and it will not let me pick my own postage

I have not received my order

I ordered a hayatti pro max,which was suppoused to be delivered 4 days ago,i opened a request for an itrm not being delivered and pressed on "i still want my item",after this I closed the request thinking that i will get a refund as i was going to bu...

International shipping costs not visible

Hi! The seller told me international shipping is enabled. However, I can't see it and can't complete the purchase. How do I fix this? I tried contacting eBay, but the automated chat is useless. Thanks

How to stope receiving klarna codes?

I keep receiving klarna money off codes I am not interested. the problem is they are showing up on so many listings and I just wanna see a simple price, not a price after £5 off from klarna. It’s like an annoying virus. is there a way to stop them be...

Counterfeit bullion bar

Hi, I have bought a gold bar back in June.the seller advertised the bar as a genuine gold bar.I have tried to sell the bar todaythe bar was tested and it turned to be gold plated copper bar. i know that eBay money back guarantee only covers 30 days f...

Says funds available but balance is £0

eBay sale. I recently sold three items. All are shown as paid and funds available. I only got money for two items. The third says paid despatch which I have done and now says funds available but balance is £0.

Postage

Hi I listed a fridge magnet at 50 grams weight £2.00 price - Ebay listed with letter post at £1.55 which is correct.the buyer paid £1.55 but chose small parcel delivery at £3.50. I've asked the buyer to change postal options but had no response, what...

Hi all! How do I find a seller?

Delivery

I purchased an item for home delivery just received a text telling me it’s been collected , well not by me S I don’t do collection as don’t drive and do not go anywhere with out someone with me so no idea who collection also on reading here to collec...

Receiving notification when a delivery has been received at a drop-off point

I have got a delivery that's being sent to a drop of point me to pick it up we'll eBay send me notification with a code when it arrives at this drop off point?

email address

Ebay blocked a message I sent to a seller as it said the email I used wasnt linked to my account. I only have one email address and it is definitely linked to my account. What has happened?

NO VIEWS : SEARCHED TWICE FOR OWN LISTINGS 29 PAGES : NEITHER PAIR MICHAEL KORS SHOES THERE

My listings are somewhere on Ebay but no views : EBAY encouraging me to highlight at a cost,Twice did a search for own listings of x2 pairs Michael Kors heels own but not on any of 29 pagesFound my 3rd listing & accessed the shoes from there Is it de...

PayPal pay in three

Hi, how can I get my pay in three reinstated. I don’t even know why it has been refused as I always pay on time. of course there is never a human to speak to so I’m hoping somebody will help thanks

Sold an item for £20 + postage is there a label somewhere with buyers address?

I have just sold an item for £20 plus Postage £5.64.I haven't used ebay for selling anything since they updated their postage options. It won't let me send an invoice (as requested by my buyer). What am I doing wrong?I can't find my buyers address. I...

Fridge freezer

I purchase a fridge freezer through eBay with a 2 year warranty I now have a problem with it the company I purchased interim have said I need o contact them through eBay for repair am mountable to contact them through eBay message and can't seem to g...

EBay message won’t send

Hi, I’m trying to send an internal eBay message to a seller, but when I press to send it nothing happens. I have cleared eBay cache and rebooted my device but without result. The seller is one I have bought goods from several times, and messaged befo...

Cost of shiment to Hungary for buyer

I am in the UK, and have sold a framed antique map to a buyer in Hungary. The parcel is 115 x 80x50cm, and weighs 20kg. This was listed as a parcel to this size and weight, and should have gone via the Global Shipping Programme. My buyer has asked fo...

Sending message to seller

I'm trying to send message to seller, but it does not send, just gives a disruption sign and no message send. PLease help as my speaker have failed and it has 1 year warranty.

Buyer has returned the item without requesting a return

The buyer has said they have returned the item but has not done it through request a return, she is returning as the item didn't fit even though I stated the measurements and asked any potential buyers to measure first. I'm guessing bought for an occ...

Refunded 50% and I returned the boots at my own expense

I bought a pair of boots, wore them 4 times on the fifth the fastening gave up. Tried to contact them by phone email and message through eBay, no joy. Got a third party involved and after weeks got a message to send them back. Which I did at my own e...

Courier not collected item

Hi I sold an item and it was arranged for collection by DHL, I got a text to telling me collection would be on the 24 nov but they never arrived to collect it, I’m not sure what to do now, any advice would be appreciated thanks

Combined invoice

Buyer won two itemsRequested combined invoiceBUTEbay doesn't let me issue oneDefault message I get is; "Invoices can not be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice"

entering credit card detail

Hi. I want to by grooming scissors but they asked me to verify my age by entering my credit card details. I bought the same scissors before and all was ok. I don't have credit card. What can I do.?

Item not received, seller gave unrelated tracking details and won both the case and appeal

I ordered a £6.48 roll of Duck tape on 9/11. The seller marked it as despatched (untracked) the following day. It hadn't arrived by 17/11 so I messaged the seller but received no response, ordered elsewhere and opened a case. On 21/11 the seller resp...

Refund wrongly sent

Hi AllI have an issue where a buyer contacted eBay in relation to an item that wasn't received initially. I explained to the buyer that I believe that there postage was wrong and that she would receive a request from RM stating that and when she rece...

Dropped simple postage item at parcel shop but still not collected after 4 days

I paid for Evri tracked simple postage (sure it was 2 day delivery) and so printed label, attached to parcel & dropped it at Gothenburg shop in Whitburn West Lothian on 17 November but tracking showing it has still not been collected by Evri and now ...

Simple Delivery,

I find this service not user-friendly. I cannot find how to take my package to the local Evri drop-off point. Instead of having received confirmation of the sale, I am told I have to wait for collection, which means I may have to stay in all day to w...

Undo account deletion. 60 days. Yet you can’t?

So I requested to delete another eBay account. I have something in there I purchased a while ago I forgot about for £110. It’s not yet shipped and so I want to re-open my account. However, I cannot get any help. I have evidence it’s my account, such ...

Tried to purchase a mobile phone from 100% seller. My bank shows £282 debit on my c card BUT no sale

Tried to purchase a mobile phone from 100% seller. My bank shows £282 debit on my c card BUT not appearing in the purchase history and seller says the payment must have bounced???

Simple Delivery - not so simple?

Hello,I'm not a seller really, just trying to find new homes for a lifetimes stuff that I no longer need. My listings are text books and archaeological educational resources. Before the introduction of Simple Delivery I had flexibility and was able t...

Lack of views for private sellers

Are ebay actually advertising private sellers ? Even promoted little or no views its ridiculous

Parcel collection

I’ve used the collection service for an item I have sold. Royal Mail should be picking up but I have no confirmation yet is that normal?

Negative feedback

Has anyone else came across when you leave negative feedback it has not went on to seller account I had issue with seller put negative feedback and it is not on his account I feel this is to keep buyers from knowing the truth about sellers

Location Germany - listings in UK and USA

Hi guys,I'm in Germany and my delivery address is German. All listings and products shown come from UK and USA are listed in British pounds. What's going on?

Item gas been refunded what to do with it

Hello all I purchased a treadmill which wasn't as described, short story ebay had to get involved and I've been refunded, seller can still collect the treadmill but hasn't contacted me yet.Don't think I should be chasing them anymore as the case is c...

Wrong item received

The item is not the one I brought, but I have no way to get through to the seller because of this simple delivery (they ignoring my messages) Now what should I do? Thanks Laura

German Buyer not able to buy UK listing

I have this listing (https://ebay.us/m/t9QPKl) which has eBay global shipping activated, and Germany is in the list of countries it should work in, however when a buyer in Germany attempts to buy it, they can’t. I have no idea why. I’m based in the U...

Help

Hi, I'm having a problem with my account. It's not delivering ads. When I checked, I realized I had a jacket on that was blocking the ad. I needed to activate DHL, but it's not working at all, and it's also blocking other ads. How can I fix it? I've ...

Previously unsold items

Is there a way i can see my previously listed, but unsold, items for sale. I want to copy and paste instead of wasting half a day re w

Resolved! Changing an address on an international shipped item.

An international buyer has contacted me to say they have given me the incorrect address. Can I contact the international hub before it is sent from there to change the address?Many thanks for the help.

Penalty fees for cancelled order that wasn't my fault!

How do you get in touch with eBay, rather than the chatbot? I need some serious support here. A disabled man has bought my kitchen, despite it saying clearly that the buyer was responsible for dismantling it. I had offered to ask someone to dismantle...

False adverising

Hiya, i bought a duvet set from a seller on Ebay on the basis that it was pure Egyptian cotton material, it wasnt until I put it on my duvet that I realised that it wasnt cotton at all, that its more of a nylon material.I personally think this is fal...

Fully refunded item, buyer won’t return, eBay is impossible to navigate to find a solution

I sold a watch, the buyer stated there was fault with it , I promptly fully refunded it. The buyer won’t return it. I’ve spent two hours trying to find a way on eBay to open a case against this buyer …..cannot find a way to open a case regarding this...

how to set up as a business name with logo etc

Hi I have added products as a business but it want it to be a full business page with logo, contact details etc, is that possible ???

buyer scammed

I purchased a 50g gold britania bar on ebay. paid with paypal. initial messages with seller were a bit sketchy but eventually got a evri tracking number. Then ebay notified me the item had been delivered.I did not receive it but recognised from the c...

Unable to post a very small item, only a large letter at around £2.72

Hello Ebayer's I am an elderly gentleman with about 1400 Ebay deals mostly bought, with a 100% feedback, I have never sold much because I find Ebay troublesome, even more now.Last week I sold some Zappers, the sticky badges on paper, I was able to pa...

buyer wants to collect

Sold an item with postage cost didn't offer collection.Buyer wants to know as they will be working in the area I live can they collect and pay cash?First what happens about them paying cash as there will be no buyer protection to pay and alsohow do I...

Collection code

Hi,I have bought an item and the item has been arrived to the COLLECTION POINT. the problem is, I have not recieved the COLLECTION CODE and as a result I can not collect my parcel .The status of the item on my Ebay panel is not mark aa delivered yet ...

Items received but still show as awaiting dispatch

eBay's postage label thing didn't work so I had to sort out postage myself. Now eBay shows two items as awaiting dispatch - how can I rectify that? (and get back the postage eBay charged me).