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Seller News: August 2025

Get the latest updates for stronger protections and smoother selling.

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unable to use local post offuces

I used ebay's print a postage label service but I am unable to post the item by Royal Mail. I have been to three different local branches and they all declined the item due to its size. My only option is taking it to the main branch but since there i...

Meta Quest warning

BEWARE. I bought a new, unopened, Meta Quest 3 VR headset on Ebay for £336. At this point you may ask why so cheap, a question I should have asked myself at the time but it's too late now. The headset arrived and was perfect until the seller reported...

Dangerous product

I purchased some smart bulbs and within a few days had an email from Ebay telling me I shouldnt use them as they were found to be dangerous, this was confirmed via .gov website. I contacted the seller who was not interested and told me they are safe,...

Withdraw Button Greyed out and won't work

After waiting 2 weeks for "eBay security" checks when adding my bank account details after selling my bike. I now can't even withdraw my funds. I've look through videos forums and everything. I've cleared my safari cache, there isn't a possibility to...

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Policy violation

My listing, a WW1 shell casing has been removed for a policy violation.Why then, are there several identical items being traded. I used the "sell one like this" function for a recently sold ammost identical item to assist with my listing.Many thanks

sending potential buyers offers

Over the last * 9 months ive probaly sent offers to at least 300 potential buyersgenerally beetween 15 % and 20 % reductionsome of them with multiple " watchersnothing ever comes from theses Does it work for you or is it just me

Restriction

I’m looking for some help please. My son created an account in 2023 (he was 17 at the time), I understand from him it was suspended which I presume was likely as it was a new account and he didn’t respond to a contact message within 30 days. He has r...

Searching

What do you guys think of the fact that ‘back to search results’ feature (a simple easy click) has been removed from e-bay which helped tremendously and so simple to use.

Feedback rating

Help please! I've just come back to eBay after several years away. I used to have 1000s of positive feedbacks but now I seem to have nothing! How can I check?

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Bank detail confirmation time?

Hey all, So I set up my account a few weeks back and I've made a sale already... I've set up my bank details and had the penny go in and then come back out as a test transaction. How long does verification take? As this seems to be taking much longer...

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Getting payed

On Sunday I issued a refund to a buyer because the sphere he bought off of me got lost in the post only for it to turn up on Monday Morning, how do I get my money do I need to get him to return the sphere then resell it.

Said out for delivery 6 days ago. No further update

I have an item going to the eBay international hub in USA. It said it was out for delivery on 10th September. That is the last update on the tracking. No scan to say delivered. I’m guessing my item is now lost I’ve asked the seller to chase it but is...

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Issues with my listing

Yesterday I created my business account, posted my products. Today my customer said that she couldn't find my products on the search bar. Even i saw on my lists say its active, but couldn't find on my search bar when I use my product name. What is th...

refund for incomplete order

I ordered 6 Labubu dolls and only 5 of them arrived. The seller did not have the red doll so that I could send the missing one. They offered to send me the blue one and specified the date by which it should be delivered. There was always a deadline a...

Pressured into changing review

I purchased a product that seemed to be completely genuine, in its original, sealed packaging, but found that there was a defective part after testing the product. I left feedback that was neither negative, nor positive about my experience. The selle...

Account Issues- We have offers in the messages but when I click to respond it says there are none

I'm hoping you can help.... I can see offers being made on our items in the messages but when I click to respond it says there are none. I've tried deleting the cache and cookies which hasn't helped. The account is connected to a teams one, but it's ...

Retract Offer to Watchers?

I'm new to this so need help! I sent an offer to watchers on 2 similar thkngs but I put the wrong amount (too low!) - how can I edit/cancel/retract it?! I can't find how to do this anywhere! (They're not showing in my Offers page either) Help!

Vat free

I bought a wheelchair as I'm disabled and am supposed to to get these vat free but got charged vat. Why did this happen?

Resolved! Notification of Safety recall

I have been notified by EBay that a product i have bought is subject to a safety recall. I have concatenated the seller and they say that the item is not subject to a recall but will not provide me with any details that confirm this. If you follow th...

Returning an item

The seller agreed to the return, I printed off the label as instructed and posted it back, but the system hasn't updated to say its been posted and keeps telling me to post it again. Needless to say the seller says he hasn't received the item back af...

Buyer opened a case "not received" then the following day they received. Ebay still holding funds

Ebay have since emailed to say if I don't resolve the issue they will refund the buyer but I have had a message from the buyer to say they have the item and they are happy with the item. but there is no way of telling Ebay so they release my money an...

Signing In

I can sign in to my account using the mobile app on iPhone 14 Pro Max but can’t sign in to Payments, Face ID is confirmed the text received but after entering and submitting it returns to the face ID

expain 'collection' option

Hi, i'm new to selling here. If you wat to sell a big item like furniture, does choosing the 'collection' option mean the buyer must come to your door themself, and if not, can they use a courier company (and pay for that themselves, oviously)Also, i...

Verification on account

Hi, has anyone else having trouble with the verification process? I have now up loaded the required ID told it was a success and then a few hours later same request again? I have repeated the process and spoke with an agent and done what they asked w...

ombudsman

hi has anyone ever had any success with the ombudsman with ebay, we had an email February asking for information and our account would be put on stop until resolved, we provided this information, then they asked for more and more, so cut a long story...

Simple Delivery not used

I listed an item and ebay applied its Simple Delivery for me without asking.On selling the item, I packaged it up, weighed it and measured the size, and it is heavier than the 2 kg they estimated, and the box size is larger.The original service they ...

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EBay Balance

Is anyone else having a struggle to open “eBay Balance”? Since yesterday, I have been inable to open ebay balance to be able to transfer my balance.

A buyer has contacted me to say the item I sold them over 3 years ago is a fake

A buyer has just contacted me to say an item I sold them over 3 years ago is a fake. She has only just found out. One, I would never have sold a fake.Two, how can I be sure that the item she wants to return and have a full refund for is the item I so...

Relisting Fees

Hi there, i posted my caravan for sale. Had one bid and the seller wanted to cancel as they'd bought another van. I ensured they sent the cancellation so I would not be charged a final value fee and it was cancelled. I renewed the listing which I mad...

Resolved! Buyer didn't pay

I accepted a counter offer from a buyer and a day later a message stating they'd pay that day but wanted me to confirm it was a genuine item, to which I replied. No payment was received and I was told I had to wait 4 days to cancel and put a strike a...

Return and Refund

Hello eBay Team, I hope you are well.I purchased this product (Order Number: 19-13216-11285) from eBay, but unfortunately it was not as described. It stopped working in less than two months.When I tried to return it through eBay, I could not see the ...

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final sold price not right

Ebay are putting in the sold listing prices that items sold for only £ 0.08 which has been very odd when some items sold for over £10 ,so why is ebay saying the items sold for £0.08 ,not very good one seller has quite a few of these £0.08 on his sold...

Item that arrived not as described e bay shut my returns case down within 24 hrs without a chance to

I purchased an item that was described as XXL then it was described as a Med fit so the price was reduced on receipt of the item it was a small slim fit it certainly wasn't an adult Med i was told they didn't accept returns i asked Ebay to step in an...

Evri postable

Good morning I was recently looking through a private eBay selling account and I noticed they offer evri postable on most of there items but even when I opt out of royal mail and only leave Evri and picking large letter it still shows as standard tra...

Seller declining request for counterfeit phone

I recently bought a Galaxy S25 Ultra after winning an auction on Ebay. When I contacted the seller advising it was a knock-off, he first expressed surprise, then asked for evidence. After sharing all the evidence, he ghosted me. I requested a return ...

How do you mark a sold item as collected when it is collected by a courier?

I have sold an item and the buyer has arranged a courier to collect it. I've only sold 1 thing under this system before and they had a QR code for me to scan. Obviously this time I won't have that. The buyer says he will send me a code once he receiv...

Templates in description

Many moons ago when I first started selling on eBay there was a lot of kerfuffle about the templates lots of sellers were using within the main body - the description - and that ebay were going to disallow use of those. So I've never gone down that a...

Dhl postage

Hello.So I've sold a kayak on here, preferred collection only. But Ebay offered a dhl option. It's now been sold, but its to big for dhl delivery. How can I change the delivery option to cancel the delivery collection and mark that the buyer is picki...

Scammed

Subject: Request for Refund – Faulty and Misrepresented AirPods Dear {Customer Support], I am writing to formally raise a complaint regarding the AirPods I recently purchased from you. Unfortunately, I am extremely dissatisfied with the product for t...

I keep getting you have no active items but I do. Does anyone know what is going on.

I keep getting the message you have no active items but I do. This message comes up every time I go into eBay. I refresh the page and it goes away only to come back the next time I go into eBay. Does this mean no one can see my listings. This would e...

What has happened to eBay?

I have been selling on the site for many years now, mostly without problems, but now "simple delivery" has arrived and I am getting grief. A listing that I have had for some time and successfully made sales with had a purchase last week. It is a 9kg ...

Cannot list items as charity

Hi everyone! I was trying to list an item and donate the fee to a charity and when I try to submit my listing says that my account is still in verification and I submitted all the documents requested as proof that we are a charity a week ago

Change of personal details

I have changed my name following marriage. I have changed this in my account but when Ebay produces invoice to send to a buyer, it still says my old name. I can't find out how to contact someone to ask about this. The automatic chatbot doesn't unders...

Item marked as paid but bank declined

I paid for an item accidentally with a card that I had recently got a replacement for. The status in eBay now says paid but my bank says payment was declined because I used the wrong card. How can I try and pay again now the item is in a Paid state?

Variations

Hi, I hope you guys can help. I'm trying to create a listing with variations. I seem to have sorted it but when the customer selects they want a letterbox in the door I'm selling, I need the price to increase by £10. I have added "letterbox" to the v...

making offer

Trying to make an offer on a pair of boots , i enter offer amount but then there is no way of completing offer any further

Incorrect VAT being charged by ebay

Hi,This is something that has bugged me for a while now. I have spoken to several people on the chat help about it but it doesn't seem to be filtering back to anyone that can do something about it. Ebay automatically adds 20% VAT onto purchases impor...

Need to follow up an issue with eBay, but the contact chat is greyed out, how do I contact Ebay?

eBay somehow managed to change the postage option from a large item to a small item when the 'simple delivery' system was introduced. I chatted with eBay and the fault was recognised, and they agreed that I could pay the actual postage and they'd ref...

Resolved! Returning 2 Items to One Seller

Hi there, I would like to return two small items to one seller (when I originally bought the items they came together in the same parcel). When trying to return them it seems I have to do them individually which means double the postage (£7!). Is the...

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Post

I’ve booked a parcel for collection by the postman twice now and the postman just isn’t picking the package up. Does anyone know how I can resolve this?

Buyer has reported to me item was missing from parcel when received, how do I deal with this?

Hi,First time a buyer has reported a item was missing/stolen from the parcel I sent to themI got proof of me packaging the item in a sealed envelope and proof of sending it in the post office (receiept)The buyer messaged me stating it was missing fro...

Tyres not as advertised

Bought 2 part worn tyres prior to buying a swt of 4 new tyres in a few months. The 2 tyres the seller stated had been pressure tested etc and the pictures showed the condition to be relatively good. On arrival I paid to have them fitted to the rims, ...

Refund

I purchased a set of dining chairs around four years ago and now I’ve received a notification from eBay that the product has been recalled for a fire risk.am I eligible for a full refund from the seller.

Buyer wanting refund

I recently sold a LEGO minifigure that stated in the description it does not come with the original cape, it was stated clearly and shown in the pictures. This person is now asking for a refund and for him to return the item to me after having it for...

Watch not working

I brought a watch that the seller said just needed a new battery as in the loft for ten years, I asked was it working when stored and was told yes, I have put the watch into a jewellers to see if it is that , unfortunately didn’t seem to be the case,...

faulty phone

i bought a cheap phone for my daughter which was a Apple iPhone 5S 32GB Unlocked Silver Boxed Matching Serial Numbersin total including postage it came to £21.45the phone didnt work and after trying to recharge it for 24hours, it still hadnt charged....

Evri lost my parcel and eBay refunded buyer from sale proceeds I am out of pocket

Evri lost my parcel I dropped off at a shop. I gave the buyer tracking details etc updated and parcel hasn't moved. Buyer selected shipping tracked delivery. I asked eBay to step in and resolve for us both. But eBay only resolved for buyer. eBay refu...

Need help regarding temporary restiction

I need some help regarding this massage please ... I try everything but failed..."We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your seller account. This must be frustrat...

Business sellers fees

Hello everyone. I Have just created a Business account as I am going to be selling from a online shop which is currently under construction so in the meantime, and to run alongside the online shop when it is live I hope to start selling on here. I ha...

Returned item no refund.

I have sent a item back using registered delivery.seller has acknowledged receipt of item no refund given.It has now been 2 weeks and they are not responding to my messages.

Report Fraudulent Buyer

Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...

Age restriction

Can anyone tell me if there's another way of purchasing age restricted items if I don't have a credit card? I know i could use someone else's card .. but I've been a member for years now

False description of shoes

Watch out for this seller, they are selling shoes with the Title Loake, Trickers, Church and shoe trees with the same title when they are clearly Clarkes. They obviously don't have a clue what they are doing, but it's very mis-leading.

New seller having trouble adding a bank account

Hello, I am a new seller but long term buyer, I have taken over my account from my husband, and have changed my settings to my name , but when I try to input my bank details the account holder is greyed out , but shows my husbands initial, and I cann...

Item not displaying/searchable

I have two accounts. I listed a BIN item on Friday, it didn't show on searches, or by searching on 'Sellers other items'. After 24 hours I ended it and relisted it again on my second account. Same again... after 24 hours it shows as 'live', but doesn...

Return

Hi I ordered a bunch of Pokémon cards. after receiving found out they were fake and counterfeit. asked seller for return although listing was already gone because of policy violation. anyways still got return accepted on 9th September but in few hour...

Resolved! Item not as described but can't return

Hi,I ordered a puzzle, but it arriving smelling strongly of damp. Because my mum is immunosuppressed, I had to immediately bin the item. I tried talking to the seller, but they were uncooperative. Is it possible I can still get a refund? I can't retu...

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Return Tracking hasn’t updated

I have bought a faulty item and was issued a label by the seller to return the item using parcel force. I took the parcel to post office and dispatched it and have a receipt.However on eBay it still hasn’t updated that it has been dispatched and it’s...

broken items

i have recived broken lids to my soup bowls i just recived i have message seller requsting new lids how long do they have to reply ?

Retro snap-on tools LED sign

Hi, so I sold my NEW snap on LED sign I'd the buyer recived it yesterday, how ever he messaged me saying one of the letters is coming away. Now before I packed it up after testing and taking g pics of it I checked to make sure everything was ok, he l...

Sellin

Please can anyone give me an advice my TV was put on eBay and all information about it was displayed and it was won . A few minutes later the winner text me back ask me to pay them their money in full they were no longer interested and I asked what w...

VAT on eBay invoices not correct.

I have an UK VAT registration number and charge vat at 20% on all goods sold, it's at this point I should add "where applicable". I recently bought some dried herbs at auction in order to sell on the eBay; as per HMRC rules in VAT Notice 701/38 the h...

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Resolved! Combine postage after buyer paid

Hi I have orders that have been paid for as separate transactions. I have sent as one package using one of the prepaid postage labels. How do I mark the others in same order as dispatched? Thank you

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Listing limit I do not understand why I am being penalizespd. Selling regularly, no complaints, do n

I cannot find Royal Mail to use for delivering parcels. I do not want to have to use labels. I do not want Evri, Royal Mail with labels . I do not want Simple Delivery. Just plain Royal Mail 2nd Class. Where has it gone? Why am I being coerced into c...

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Post office advising label already used

When accepting multiple offers from the same buyer you can't combine postage with Simple Delivery. Buyers so far have been okay with this so no problem there. Problem comes when I take it to the post office and after scanning the first item the next ...

Ebay FVF charges for Business sellers

Hi, I have recently started selling on ebay and registered as a business seller. The FVF fee I am paying per sale takes all my profit margin and I have to sell nearly cost to cost. I have read on the list that the fee to be charged for my category is...

EBay and EBay commerce U.K. Ltd

Hi, I bought an item from EBay Commerce U.K. Ltd. It has the wrong email address for me so I can’t find my order. ( I can only see it on Pay pal, and the order hasn’t been dispatched). I trying to establish if EBay or Ebay commerce U.K. Ltd are the s...

Buyer won multiple auctions and paid for all in 1 transaction but "simple delivery" has not combined

A buyer recently one 7 auctions all on the same day and paid for them in a single transaction once they'd one the final auction. They were all sold with "simple delivery" so according to ebay they should have automatically been combined under one pos...

Not right payment

I’ve just completed 2 sales , one worth £30 , other worth £40, both promoted and it said funds will be in my account by Saturday 13th September , however in my payments on the 13th , there is only £10.41 . Any reason why?

Incorrect payment

I sold an item which was listed on simple delivery but somehow it defaulted to Evri even though my choice is RM only. EBay would only give me an Evri label. I didn’t select it I just bought a label from RM and posted. The problem is EBAY have still k...

Bidding

I was highest bidder and watched auction ending and suddenly there’s a higher bid I definitely don’t agree

Deliver item myself

Hi, I just sold an item with postal delivery paid for by me. I notice the buyer lives near me and it would be easier to deliver it myself. Don’t see anyway to chance the delivery method and worried that, if I deliver it, there will be no proof it was...

A new device is using your account

The last four consecutive times I've logged onto ebay I've received an email that a new device has logged into my account. The email tells me the location of the login was a hundred miles away and the user was using Apple OSX and a marginally older v...

Not getting money

I gave the person virtual game items but she isn’t saying that she recieved them when she did here’s proof  so now I can’t get my money or the in game items so I have been scammed please help

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Return reason

I've had 2 return requests for items bought with simple delivery, I've tried finding the reason as to why the return has been processed as I've checked with evri and everything has gone perfect, I've messaged the seller but getting no answer. Is ther...

cancelling sent offers

I have an item on e bay which initially had a "buy it now" option, and I have since sent offers to "potentially"interested parties. There has been no response from these offers, which are still "in force" for another day and a half. However, I have t...

Faulty item, return window closed.

Hello, I bought an induction hob end of July and used it once. I've just gone to use it again and it's making a horrible rattling noise and smells of smoke. I've emailed the seller. It does say in the listing that it has a 2 year warranty. I tried to...

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Resolved! Refund before I can check a return

I’ve just received an item back from a buyer, but I’m out of the country until after the refund window closes. This means I can’t check the item is returned complete and working before I have to pay them. I just get an eternal loop with eBay when I t...

Promoting items

It just cost me £1.20 on a £9.99 item this promote your listing was done by mistake and ending the item then relisting did not give me the option to cancel the promote you item why is this, as promote your item comes up every time you relist an item ...

return problem

Hello, the item I received was obviously damaged. However, I accidentally uploaded private pictures when I was uploading images, so I withdrew the return. What should I do now? Do I have to accept the faulty item?

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你好，我有退货需求

你好，我提交了一个退货申请，但是我上传了错误的图片，所以我们点击了取消。可是取消后，我就无法再提交退货了，这应该怎么办？请帮助我，谢谢

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scheduling a listing

when i'm trying schedule a listing the time clock in the minutes section will only allow me to list an item every 15 minutes i.e 18.00 18.15 18.30 18.45 how can i change this, so that i can list every minute

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tall chair for return

please help wife passed away please can you pick up this parcel the large chair for me from home for refund i will pay any extra thank you kindly

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Cancellation of order

Hi guys I’m in need of urgent help I’ve cancelled and order and the buyer I bought of isn’t getting back in contact with me and isn’t approving my cancellation how can I contact eBay to get my cancellation

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  • 242 Views
  • 11 replies
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Payout

I am member from 15 years and never was so unhappy with ebay. Is getting worse and worse. A month ago I sold item, I sent payout to account. After 3 days I realised that ebay payout to my old bank account which one I am not using from 4 years, even o...

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  • 6 replies
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Bank account details request

I had to pay extra delivery on an item (the seller put the wrong postage on it) I asked if they would refund the additional they said they would but said they couldn't do it through PayPal as they don't have it and would need my bank details to do it...

Company pretending to be in Ilford but is in China

Absolutely sick of these Chinese companies on eBay. I ordered a funnel with glexi neck . Needed it urgently . Ordered it as it said company was in Ilford . 5 days later I looked tracking still in transit coming from flaming China . I avoid Chinese co...

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How can one list a draft?

I am trying to list a draft, which I originally created with "Sell one like this" and then - over a few days - changed to adapt to a slightly different item. Now ebay creates confusion with the following nonsense message : "You can't relist this, bec...

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Send invoice to customer

HiThere is page showing how to send invoices to customers in seller hub https://www.ebay.co.uk/help/selling/getting-paid/sending-invoices-buyers?id=4139 How can I send invoice to customer after payment completed. I have no products in "Awaiting payme...

eBay balance unavailable for payments

Have a positive eBay balance and this is being offered as a payment method to purchase items but when I try to use it I keep getting a message that says "Your payment didn't go through. choose another payment method" Why can't I use my healthy eBay b...

eBay motors

Hello I need urgent help regarding a vehicle purchased from a private shower that is advertised and dangerous. I have rejected the goods I’ve tried to speak to the seller tells me that it is bought as seen. I’ve tried repeatedly to speak to eBay cust...

Postage

Hi All I have a parcel to send but I have got the weight incorrect and I can not send it, post office told me it’s a medium parcel and I have done it as small. EBay assistant was no help and I tried to message seller but eBay would not allow it. Buye...

American buyer unable to buy my item

Ebay are not shipping to USA via GSPMy american buyer is unable to buy my itemI contacted ebay customer support who advised I change the postage on my listing and send via Royal mailTo complete the Royal mail pages to see what the cost (including tar...

Selling

Good morning I’ve sold. Car on eBay and payment method was set as cash on collection buyer wants to pay through eBay how do I change payment method when car is already sold

Viewing an item for sale

A buyer would like to view the item I have for sale before purchase. When I try to do it on the app it won’t allow me to send my address details How can I send my address details to him

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