Seller News: June 2025
Keep your sales momentum strong this summer with our latest updates.
Forum Posts
Return request dispute
I purchased a screen for s23 ultra after the seller said it was the same as the original screen when i asked them is it edge to edge, i was told yes. So when it wasnt i msged the seller asking to return this and they agreed, so i started a return req...
Have I been shortchanged by eBay?
Hoping someone can shed some light on this - I sold an item for £2.99 (order total was £6.53 with postage, buyer protection fee & VAT) and the payment was credited to my eBay balance today but I only received £1.44. I've looked online and now know th...
Closing my account
Hi Alli messaged eBay in December 24, telling them I am closing my shop.I have since had messages stating I owe them for the shop fees for 2025.i have a message from eBay dated 27/12/24 clearly stating I have requested closing the shop.The ‘chats’ I ...
Do I have to pay without selling?
I haven't even sold my car. Ebay is already charging me. How long do I have to sell ? the value and cars are not easy to sell.
Help I'm stuck in Automated response and can't find how to speak to an agent
Can anyone help... how do i speak to an agent???? I'm going around and around in circles. I have been sent the wrong package by Ebay shipping, not the seller they have proof. For some reason, Ebay have sent me a bag of wires, instead of a dress! It's...
Recover old eBay account
Hello!!!, I forgot my old email and password to this does anyone have a good suggestion?
Theft from doorstep
Buyer claims item has gone missing from his door step, we provided tracking and photo evidence of the delivery, the item was large and heavy 20kg drum of oil which was boxed so i am suspicious that anyone would steal a heavy item which would be diffi...
EBay have cancelled a sale I made over a week ago!
EBay have just emailed me to say that they have cancelled a sale I made for an item which I sent 2 days post sale as per eBay’s rules and I received this cancellation message nearly a week later!! They said the account had ‘security concerns’ the ema...
Simple Delivery
Can any body advise if it is possible to opt out of Simple Delivery…..I cannot find a way round it and would rather just post items as I have done for years.
How do I speak to a human at Ebay, please?
Ebay is blocking my card but my provider says it's not me or them, it's Ebay.
Report Fraudulent Buyer
Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...
I am 36 years of age trying to buy a saw
Asking to verify my age with a credit card I do not possess a credit card is the anything else I can do to verify my age
Ebay withholding funds after months of daily payouts.
After 3 days of banging my head against a wall trying to get through to eBay I thought i would try the community for an answer? I have been receiving daily payouts for months then all of a sudden eBay have started withholding my payments. Any issue a...
I have used EBay for many years.Now sellers won’t ship to my address so I can’t buy anything.Nobody
I have used EBay for many years but now sellers won’t ship to my address so I can’t buy anything.Nobody can help me.Never had a problem before.
Someone is hounding me for fees. I never sold anything.
Hi someone by the name is Jayne has been hounding me for over a year for fees for selling. However I never sold anything.
Simple Delivery with Royal Mail
I've just sold my first item since the simple delivery rules came in. This may seem a silly question but here goes.... I dont own a printer so when i visit the Post Office and present my QR code, will the pre paid label they print be self adhesive, o...
Insurance and postage question
I'm so confused how this works now...a buyer selects and pays for the postage of their choice and I just print their label...what if that postage doesn't insure the item for the full amount? Ie. Standard tracked covers £150 but item value is £300. Wh...
Buyer doesn't reply to 3 x seller messages asking for info re arrangements to collect item?
How can I cancel sold item which is uncollected as the buyer doesn't communicate with me when asked what collection arrangements he had made. Do not want to be penalised by Ebay.
ebay is racist
this is posted in ebay community:-https://community.ebay.co.uk/t5/Announcements/Free-Tickets-Join-eBay-at-the-UK-Black-Business-Show-Birmingham/ba-p/7865429This is racist. For ebay not to be racist, they would have to list a business show for all peo...
Trader refusing to refund for incorrectly supplied part
Hello, I’ve not used this forum before, but hopefully someone can help me.. I bought a used £250 part in the UK, it was shipped to my Nephew in the UK, who then packaged it with other items for me in Cape Town, the part arrived and was mis labelled a...
I dont understand Buyer Protection Fee
Buyer bought a book I was selling + the Buyer Protection FeeBook did not turn upI refund buyer and will claim back the loss from UK Royal MailQ: Where does eBay's BP fee factor into this (non) transaction?
How does a seller get compensation for item lost in the post - Simple delivery
Sent an item with Royal Mail.Buyer raised a 'not received claim' and eBay said I need to refund them within 3 days which I have now done.So how do I claim for the lost item and postage cost?Before simple delivery, I would claim from Paclink but now I...
Returning items too large and heavy to post
Hi, How do Ebay returns work if the item a buyer wants to retrun is too heavy and large to post? I was thinking of selling a large heavy item (>50KG, 2 person lift) as collection only. Under ebay rules, if the buyer then changes their mind and starts...
Sold item rejected by EVRI SIMPLE DELIVERY
I sold two small tables and wrapped them and took them to my Local EVRI collection point. They said the parcel was too big to be accepted. I have no way of contacting EBAY to change delivery/ arrange a courier.can anyone help?
Returns
HiBought 2 polo shirts for atotal of £58.Far too small so set up a return find out they are from China and are £20 each to return. Any ideas much appreciated.
Lost £150 on an item that wasn't signed for by anyone at my address
I purchased an expensive watch from what I thought was a good seller, he put in post with the Royal mail on a signed for service and it was a few days later when I had notification of delivery, I thought that was odd as I had not recieved anything or...
Resolved! Processing a return
I am new to selling. A buyer wanted to return a skirt because she said it didn't match the description. This is the first return request I have had. I accepted the return and the skirt arrived today. All good so far. When I then go to process the ref...
payment
a payment went out of bank on 31 March 2025 for a purchase on 25 March for £107.08 but we cant an order for this amount could you look into this please?
eBay UK Listings - How To View/Export Listings with International Site Visiblity
We're an eBay UK seller with 200 listings. On some of these listings we select and pay for International Site Visibility, a £0.30 fee per month to show the listing on eBay's US and Canadian platforms. We cant find anywhere to export our listings with...
Suspicious sales
This week I have seen three Taylormade Qi35 drivers claiming to be brand new unwanted prizes. Seems unlikely one thing that helps fake sales is the option on eBay now to alter your photos, blanking out the background making them look just like those ...
Relisting using Simple Delivery
Looking to relist a number of items following the introduction of Simple Delivery. All okay in the listing, lets me choose the required delivery type/price but when previewing or saving for later in drafts it isn't changing to the new SD rate of £3.3...
Help
I have been unable to use my eBay account for 3 years at the time I had stuff on my account which got sold without me knowing therefore I couldn’t do anything it’s now saying I owe fees and money to the buyers even tho I never received any money some...
How to Resolve US Corridor Block from INR Defects When Seller Help Doesn’t Show Appeal Option?
Hello eBay Community,I’m an experienced seller and recently received a US Corridor Block on my account due to a high Item Not Received (INR) rate in the most recent evaluation period. My U.S. listings were ended, and I’m currently restricted from sel...
Huawei P 30 Pro
Hello.. i just bhought a new phone but when i try to scan an item and click on the scan barcode it says "cannot connect to Camera" i then went into app settings and have given access to camera on Ebay app, tried restarting the phone aswell and update...
How do I stop excessive pictures
Over the last few days ebay has added a huge amount of pictures and graphics, making it virtually impossible to use. I have tried the latest update of both Firefox and Opera, and is is dreadful on both.Problem 1On my home page I click on tracking inf...
Selling a cordless hedge trimmer
I'm trying to list the above get keep getting the red banner saying view the Ebay policy on bladed items. I have done this 8 times now but nowhere does it tell you how to get the item listed even if you use Royal Mail who allegedly carry out age veri...
Payment
Sold something says my payment should be £25 but I’m only getting £12.31 why is this
false advertising
To who it may concernI have an issue when using ebay when i search for items to buy recommendations pop up showing the things i put in search barThe price advertised on these recommendations are a certain price then when you click that item to purcha...
Editing Tracking number with new simple delivery
Have they removed the option to edit a tracking code. I sold an Item and the seller asked if I could send it next day instead of standard delivery but I can't seem to see the edit
discrepancy between total funds and funds available
i've sold items for the total sum much higher then the funds available to me. Where are the rest of my funds ?
Sold YSL handbag
Hi there. I’m new to selling on eBay and I have just sold a genuine YSL handbag. What are the next steps now? Do I need to post it out to the verification team so they can identify the item as genuine? please help
Standard tracked delivery
When i list an item and it just says standard tracked delivery, why does it not state who is delivering it even when opted out of using evri. Just want to use royal mail only and ebay doesn't seem to like that. won't list til they sort this out. stru...
Sent out item with wrong postage label attached
What do I do when I have sent out an item with the wrong postage label attached?
Postage size
Need to list and post a parcel that is 110cm x 45cm x 50 cmwhat do I list it as as can’t find an option thanks colin
Unable to see shipping label
When I try to access the shipping label I get the following error (I'm logged in). It was meant to be shipped by today. Need urgent help Sorry, this item can't be found.Sign-in to eBay again to make sure you are logged in with the correct user and tr...
How to Combine postage
I have several of the same item I am selling, I have listed as buy it now with 10 available, I have used simple delivery as eBay has advised, but I have had so many complaints about the postage costs. 1 lady wanted to buy 3 of the item and ebay was c...
product recall
thanks to those who replied to my previous text, yes after 30 days e-bay are not interested and the seller just fobs you off so no protection
Bluey toy
I ordered a bluey scooter and I haven't received item they have said they delivered it but I didn't sign for it and my neighbours haven't took any parcel in for me thanks Debbie
Resolved! Purchased an item and it is counterfit
Hi I have contacted the seller, as the item had arrived and it is an obvious counterfit and I paid the price for a genuine item. How do I go about reporting it and getting this sent back and refunded. The seller does not accept returns. Please help
Merge accounts
I set up a 2nd account by mistake how can I merge the 2 and remove the unwanted account
Postage Changes
What does eBay change my postage format? (Royal Mail to Evri/UPS)
Seller asked to pay return postage and then reimbursed
Hi all. I will detail my case: I had to return a rowing machine to the seller because it was defective. The free return label generated by eBay for Royal Mail doesn't allow to send items heavier than 20KG (my item was 25KG) so asking the seller for a...
I chose the wrong delivery provider, Not got paid for selling because I haven't got a tracking No.
The buyer would have received the package by now but I have received my money, apparently I should have sent with Evri but I used Royal Mail as it was the most convenient to use. what do I do from here?
Item received not as described, tried to return, expected me to cover both delivery & return
I bought a mattress topper with cover in a very specific size as offered by the seller. Once it arrived and was opened I found it to be a bigger size than ordered. Being roughly 2 inches wider, and 2 inches longer than expected. As it was for a VERY ...
Your ad pop up
Your own pop ad for the app download freezes your web page for have to quickly click something to even access your website.
Postage paid , now Collection, how to get postage fee returned ?
Don’t want to post anymore though have paid, how to get refund ?
Buyer not collected items
Hi All, I sold some large items on ebay about 2 weeks ago as 'buyer collect' and ebay says they have paid and buyer said they had arranged a courier to collect about a week later but courier was a no-show and have tried contacting buyer since but no ...
Royal Mail Click and Drop
Hi,Just noticed this in my account as recent message which come through the weekend.This means, we are forced to use Simply Deliver - as standard ?The end of eBay for side hustlers ?
Seller Refusing Return
So I bought a pair of glasses on from a seller who then sent the wrong item. Spoke to them and finally go a return address which I sent the item to via Royal Mail using the Tracked and Signed for option. Tracker is now showing that the buying refused...
Feeling frustrated with my recent eBay purchase!
Bought a timing belt kit for £97.70, using £92.40 from my eBay balance and £5.30 via PayPal. The seller confirmed it would fit my vehicle, but it doesn't. Requested a refund, selecting "Item does not fit," but the seller closed the return and eBay sa...
Resolved! Direct debit
Just put my bank details in and it says I have set up a direct debit
ebay is game with me for the payment
My payment is in stuck 4042 usd in ebay from last
International buying
I have just purchased an item from USA where the seller accepted my offer.When I proceed to pay for the item without customs and duty charges everything seems fine. The price is as accepted by the seller and postage as stated in the listing.However, ...
Editing Hot Linked Images
Hello! I have a question regarding listing images, all of my listings were uploaded via csv via the reports page, I have about 14k unique active listings, I would like to put a watermark over all of my listing images, the images were hosted in a goog...
HS code to send weighing scales to Romania
Hi, I'm trying to send some weighing scales to Romania but every time I try to fill in the HS code on the customs form it tells me I have the wrong code. The only code I could find was 84239010 and ebay want the code laid out 8423.90.10. Help!
seeing sales fees breakdown
Until recently I could click on the price displayed in my orders page and it would take me to the breakdown of the fees on the item ,this appears to not be possible now without going into the payments page and selecting each item . Any help appreciat...
Selling to potential scammer
Hi. My listing for a camera ended last night and I’m concerned a scammer has won the auction after looking at their feedback from last two purchases (see photo) both of these were from camera sellers.they have not payed me yet. Any advice on what I...
Contacting vendor
e-Bay seems hell bent on loosing orders. How does one contact the vendor before purchase? I have tried every 'Contact' button on the website to no avail... and up where I began!!- l am disabled and need to check aspects - it can't be done!- post-card...
Using my account to sell again after 1 year (but had passed Tax Reporting threshold by one sale).
I sold 31 items & the obvious happened but, can I use my account to sell again after 1 year, without adding my National Insurance Number ?
VAT
Overcharged VAT on UK purchase. Item was "buy it Now" at £30 + p&p of £3.45 & the VAT was £6.69 = *bleep* !! The Seller is in Stroud in England & i'm in Scotland (still shouldn't make any difference, as I've made over 20 purchases recently, mostly fo...
Postage
Seller states royal mail as courier when it's not it's evri
How to promote listing
I am new to Ebay but i don't have option to promote my listing. What i need to do ?
Account suspended
Any idea why my account is suspended from selling items? I was about to post my first ever listing, and I got hit with a message saying your account is temporarily suspended from selling and to contact support which I have tried to do. Can anyone hel...
My account has been restricted
Hi i need some help regarding an issue.ebay has restricted my account from selling or buying anything on ebay. My money is on hold and i was told to upload my passport and they’ll get back to me in 3 working days and it’s been almost 2 weeks now and ...
I am unable to message sellers in order to ask questions about their sale items.
The message tab to contact sellers does not allow me to type a question and the "send" button does not work.Am I doing something wrong?
Blade policy
Hi all, I want to buy hedge trimmer, but I do t have a credit card to prove my age . What can I do ? Thank you
Delivery issue
Sold item. Buyer chose & paid postage. I took to parcel shop with QR code I had been sent. The parcel is now showing to the buyer as collect from the same parcel shop it was dropped at. Buyer says they requested delivery to their home address. Anyone...
Ebay international shipping have sent the wrong package to me
i have proof from an overseas seller that my item (dress) was sent but email has sent me a packet of wires
POSTING QUERY
Recently sold an item that was listed using simple delivery - subsequently realised that the postage calculated and paid by buyer was insufficient so i posted directly using Evri and paid the correct rate. Can someone advise me how i can now mark the...
Selling set up
I have sold loads (hundreds) on eBay but not in the last couple of years. I recently tried to list something and it wouldn’t let me. I already have an account, linked to my bank. I’ve updated my preferences- several times, left it a few days and trie...
What about seller protection??
Despite my listing saying I do not accept returns unless faulty or not as described, and me confirming this to buyer they went ahead and bought a pair of jeans worth £140. Once received, they say they don't fit, and asked for a return. I declined the...
Missing money
I’ve just sold an item for £10 but will only get £8.20 can someone explain where the £1.80 has gone? Also if I set the shipping to £1.55 a the buyer picks a more expensive shipping option do they pay?
Resolved! Delivery company (Evri) returned item.
Evri returned item as damaged. It’s a plug so I think that there is nothing wrong with it. I gather someone opened it and realised there was nothing worth stealing. If the buyer wants a refund after the delay. Will I be out of pocket for the postage ...
Seller offered partial refund for late delivery from China
Seller offered me a partial refund for late delivery from China ( location on listing was Nottingham UK) but only if I left No feedback.
Ebay collection point refused delivery
I ordered an item and selected for it to be collected from an eBay collection point. I called eBay customer service ahead of confirming with the seller and they assured me that as long as the eCP reference was on the address label it would be deliver...
Postage costs for listings are not being shown to potential overseas customers
Hi there,I'm a business customer in the UKI've been contacted by two prospective customers recently, asking for the cost of postage to the USA. A bit puzzled by this request as i use the Global shipping program. They sent me a screen print to show me...
Collection changed to delivery
I had listed an item for collection, but a buyer made an offer and asked for delivery. How do I handle this if I was not presented with any delivery options when the sale was made? Can I use my own courier?
Yodel parcel size issue
I have listed several golf clubs up for sale and I used the delivery option eBay recommended which was yodel (store to door) however no store will physically take packages this size. The tracking for these has been done automatically so even if I sen...
Resolved! Seller asked me to close return then ghosted me
I recently ordered an item and received some items in the wrong size. I opened a return then organised a partial refund with the seller on the condition I closed the return. After closing the return the seller has not refunded me and has ignored my m...
Does any member know ebay member lezmeredgar
Hi, Does any member know ebay member lezmeredgar? I want to get in contact with him. Many thanks for your help. With kind regards,Peter
States in the description open New
I got this iPad tablet charger cable it should a box with what I was looking for and it said New unused. I don’t think this looks unused with bad marks and gases in the cable
Return details lost
I had made a return, contacted seller for a refund. told it will be done in few day. I waited, but now there’s no any purchase history and any details in return request. I can’t even track using return id. any help is appreciated
Resolved! Return requested but they've damaged item
Hi guys I've sold an item and the buyer is complaining the item has something wrong with it but the photos I asked for show they have completely torn the item since receiving it.There's no option to refuse the return.They're obviously no good to me n...
how can i pass my contact details on to someone that wants to view before purchasing
I am not able to pass on my contact details for someone that wants to view the items before purchasing
Fee's
I want a phone number to talk to someone
Lego fantastic four
Hello my names Owen and I'm starting to have a problem with one seller not cancelling my orders such as reed Richards ben grimm and johnny storm well ones not ordered yet but he's not even dispatched them two yet since the 1st so can you please help ...
I paid postage for something I sold but the buyer has just had to pay again
Hi , I posted an item last week and paid for the postage before getting the QR code . The buyer has received the item but said they have had to pay postage again . I can’t find anywhere to ask eBay this question and what I need to do so thought I’d a...
Resolved! Postage and Insurance Options
Can you tell me what postage options I have selling a 25 kilos valve amplifier which needs to be handled with care also insurance suggestions as I will be selling it for £7000 +
Collection in person problem
Hi members could somebody let me know how long a buyer has to collect an item please. They have paid (funds on hold til collected) but are not replying to messages regarding pick up availability.
sending an item in two boxes?
so,as the title says..how can we send items that need more than one box??..theres no option for it!...its things like this that are making people stopping using Ebay!.
Collection but charged postage
I have sold something on eBay but the buyers have been charged a postage price and eBay are waiting for confirmation that I have posted the item but it is a collection only item. What can I do you show eBay that the item has been collected because th...
Overseas bidders
I'm unsure if I've asked before, but how can I stop overseas bidders bidding on my items? I don't post overseas, so by bidding they just f*** it up for others.
Delivery contact email is invalid
Hey, I’m selling an item which the buyer has now paid for and the shipping label is ready, however, when I try to view the label it says “it was not possible to generate the label. Delivery contact email is invalid.” I’ve asked the buyer to confirm t...
Change return address on listings
When I print labels through Royal Mail on eBay, the return address is still a very old address I haven't lived or operated from for 3 years. My account details are correct and have my newest address. All my listings use the correct postcode for "item...
Ebay refusing to release Payment for two weeks
I sold an item which was collected and paid for on 25/5. the buyer has given me a 5 star rating for the item but ebay is refusing to release my payment for 2 weeks with no explanation. I have complained, spoken to several CS staff who say they will h...
Tracking Number
I sold an item and got a tracking number from ebay. I then found out that the insurance cover provided by this postage was not enough to cover the value of the item. I then paid for the appropriate postage and got a new tracking number. The buyer has...
Royak mail claim on ebay through packlink.
Hi, how do I claim a Royal Mail loss parcel through packlink, as there are asking for "carrier tracking id" which obviously is not the tracking number as I have tried that multiple times, and there is no other number on the slip given back to me by p...
ITEM PURCHASED STILL LISTED
HI, i purchased two items from different sellers ,i have recieved neither but both items are still listed for sale.i had one cancelled for not recieving it and the other i have not recieved but cancellation was denied,this was ordered 11 days ago, wh...
Multi variation listings and the new promoted listings changes
Hi - Sorry if this has been asked previously but I can't find an official answer.I run a number of multi-variation listings and want to check how these will be affected by the changes to promoted listings that come in later this month.If someone clic...
selling multiples of an item
Do I have to switch to a business seller to sell multiples of an item?
Postage
When I listed the item, the postage rate selected was &2:00 but when item was sold , EBay postage service asked to pay £ 6.87 approx. For postage label- more than the price of the item. So I have to cancel the sale but EBay charged £1:30 regulatory f...
Buyer selected a postage option that doesn't accept golf clubs....
Someone has purchased a golf club from me but they have selected Yodel that doesn't accept golf clubs. When I then try to refund/cancel the sale, ebay is trying to charge me nearly £30!!! I need help on how to resolve this please, thank you very much...
Open a shop or continue as private seller for about 300 small items of workshop equipment?
I have closed my woodworking/metalworking business and sold all the larger pieces of equipment.I have kept all the smaller items from self feed drilling machines and chop saws to spindle moulder blocks and router cutters to sell on eBay. There is pro...
Lost item
Hi, I am new to selling on eBay. I sold an item that evri have lost. The buyer, rightfully received a refund for this item. Do I now lose the money? My payments show the money but have been placed on hold, they have been on hold for way over 30 days....
postage size problem
Hi all When I advertised my item on ebay, I selected Royal mail medium parcel, but the package is to big to send as this size, it needs to go via Parcel Force but there is no where I can add the the tracking number because I cant use the ebay label s...
Buyer protection scandal taking money from chatites.
Buyer protection!!! A few years back PayPal just before they unlinked from ebay made a fantastic offer. Given 10 days upto £5000 of sales pay pal matched it £5 for every £1 I gave in sales to charity. I raised the £5000 and they paid £25,000 into the...
Item from China incorrect and now gone beyond 90 days
Have lost all faith on ever getting the correct item or my money back but wondered if anyone had any experience or advice here...Ordered a new motor control board for my Treadmill - found a seller doing the exact same one that was in my treadmill, go...
Authorisation to eBay Commerce Ltd
Can someone please explain when I see the above what this exactly pertains too.As I see nothing like this or amounts that are on the monthly invoice detailing insertion fees/one time sub fees etc. No invoice is ever supplied by ebay. So I hope someon...
How do I stop newly registered accounts from bidding on my auctions?
I have noticed recently that there are newly registered accounts with a zero feedback score bidding on my auctions and later retracting their bids. In order to prevent this in future, I would like to set a minimum feedback score which will, hopefully...
SPEAKING TO E BAY
Its like pulling teeth trying to speak to an agent.They advertise help everywhere but no contact tel number.You get directed in circles, very frustrating. May as well close the account.!
Why would eBay deduct money from my bank
In May £3.99 was deducted from my bank and I don't know why. I hadn't purchased anything.
cant select suitable postage on Simple delivery
This simple delivery is Bonkers, i have a job lot of motorcycle parts to list, will be between 5 and 10kilos but will be over Royal mails large parcel size, don't mind using evri for this but i have my preference set to Royal mail only as i don't wan...
Resolved! I puechased postage at the Post Office - why is Ebay charging for postage I did not buy from them?
I listed two items sold this past week for which I purchased postage directly from Royal Mail - yet Ebay is taking £2.70 per item for ‘postage and packing’. Why? DO NOT DO THIS. Please contact me to arrange immediate refund. And please make it easier...
Increasing a bid. Anybody else trying to increase maximum bid today?
Tried to increase max. bid today and was confronted with new and different way of doing it. Different look altogether. Entered new max bid and then noticed that there was no "enter" button on the page. There was a red ! or i button, but this did not ...
Negative review been deleted
I purchased a fan light from a buyer on eBay that stated that the box was damaged and may have some handling marks. We received the item in a very poor condition, the top part of the light was bent and broken and there was severe handling marks all o...
Return
How do you return two large boxes to XDP in Essex?
VAT INVOICE
I am lloking to download a VAt invoice for the Vat our customers have paid for goods. I can not do this unless i down load order by order.Also what is the policy on Rounding of the VAT figures?Example:Sold item for 3.99 , paid .67 vat , nett is 3.33 ...
Buyer won item said they were in China, shipping address in UK?
I had a buyer message me a few days ago about an item they then placed a bid just before the end and won the item. when I looked on the buyers profile it said they were in china. they also sent a question about the item’s condition after the auction ...
Payout Schedule Option Missing
Hi, I set up a business account in April. I've just found out that you can set a payment schedule. I looked up how to do this but my account doesn't have an option to set up a payment schedule. I am looking at the same location as the help suggests. ...
SKU number - How to get this number onto my invoice or Pick list
Recently I started entering my own SKU number onto some of my product listings so that i could use the number to pick the item from stock. Sounds good so far...however I have not found an easy way to show this custom field on the pick list / invoice....
ACCOUNT LOCKED - HELP TO GAIN ACCESS
My account has been restricted because I arrived on holiday in Thailand and logged into my account. They are requesting to call back on the phone number which I set the account up with in 2020. I have since gotten a new phone / phone number so I can ...
Order
I have placed an order and the money as come out of my bank but I still have not received order confirmation.
Not received
Sold item, sent trackable, checked tracking, rm left note for buyer to collect from sorting office, sent buyer this info, buyer has now opened item not received. Further tracking, item is on its way back to me. Option in item not received, send track...
Buyer had item delivery option to post office
I sent an item for next day delivery (special delivery), by 1 pm, two attempts have been made to deliver package by Royal Mail as recipient was not in, buyer has now changed delivery to allow it to be collected from their local post office, on checki...
Resolved! Buyer reporting defect over 120 days from order.
I have a buyer, whose stating item doesn't work 120 days after order. I've explained that it was over ebays 30 day return and 90 day refund window so I can't do anything. I have a similar item for sale that they are now wanting for free. Am I obliged...
Resolved! Refund buyer
How do I refund Buyer please? The item is no longer available.
Trainer authenticator
What happens when you buy trainers that need to be authenticated/sent to authenticator before they are delivered to me? how do I know when they are going to arrive? all seems a bit vague….can they be tracked….can I still use click and collect etc…?Ca...
CUSTOMER HAS PAID POSTAGE TO EBAY BUT IT HAS NOT BEEN PASSED ON TO ME
I posted an item to a customer in Australia who had paid a lot of money for postage. I posted the item to him at a cost of £19.65 but I've only been paid £3.50 for postage by eBay. This seems grossly immoral to me - has this happened to anyone else?R...
Buyer wont pay.
Hi all. I had a dress for sale and there was 2 bidders going for it. The lady that won the auction is now refusing to pay saying it went higher than she wanted to pay, saying that she accidently put a too highest amount, and would give me a much lowe...
Have to ask ebay for my overdue payout
It is terrible that ebay are not paying out payouts even after delivery proof and buyer feedback my last payout was overdue by over a day and I had to go to chat with an agent and even they took time to sort it out ,the one agent had to pass me to an...
Resolved! Using Paypal
Been with Ebay 21 years and recently seeing changes I dont get. For some odd reason Ebay are not allowing the use of pay-pal to receive payments for what am selling. I can use it to pay for my purchases no problem. Sold two items recently, forced to ...
why do i have to pay when van i was selling and i removed from sall
why do i have fees when i removed from sale
Seller incorrectly using my home address for returns
Hi a seller in Germany has used my name and old address for their returns pre printed qr code label. I only get so far on eBay’s auto assistance and then it won’t help further. any idea how to get to a human at eBay .ive messaged the seller but its g...
How can someone collecting paid-for item on my behalf enter QR code?
I live in Western Australia. I have successfully bid on an item (a large model ship, too big & fragile to ship) in the UK. My Derby-resident son-in-law has kindly agreed to collect from seller (nr Bracknell) on my behalf. How can he enter QR collecti...
Seller lying about providing return postage label for item not described
I recently initiated a return for an eBay item that was not as described. The seller accepted the return request but has lied about providing a return label. It says, 'The seller let us know that they sent a return label. If you haven't received it b...
Postage/collection
My buyer chose and paid for postage but now wants to collect, how do we proceed without cancelling order please?
offer with different shipping
i am selling an item for £350 + shipping. I received an offer via private message from a buyer, for £250 including shipping, which I am willing to accept since I know which country it is and how much it will cost to send. My listing has the shipping ...
Resolved! Poor quality
Hi all.. I bought some foot *bleep* for my soon a few days ago. The order was delivered on Wed 28/05. I pumped the *bleep* for my 6 yr old son to kick around and in half an hour of kicking the ball around this us what happened.. what do I do.I feel i...
All my templates have disappeaed
Hi allWhere have all my templates gone, they've all disappeared ?I have a dozen or more that I made up & I used them all the time, each according to what i'm selling. It makes my life easier, quicker &, quite frankly, because all the layout is alread...
Have I won or not
Is this a new feature ? I now get a message saying ebay are working out who has won . I actually managed to beat a regular sniper but it looked as if ebay had doubts . Is the ebay clock accurate ? Isn`t it about time ebay found some software that can...
Resolved! Buyer decided to collect after paying postage and can't provide a collection code
My buyer made an offer which I accepted. They are local, so when they paid they clicked for collection, but apparently it went through as postage and they ended up paying for the postage. I have refunded the postage charge and they have now collected...
Buyer opened numerous item not received disputes - how many defects?
Hi guys,Had a buyer purchase 9 items off me last week. All purchased at the same time and paid for in one go.The buyer has now just opened 9 'item not received' cases claiming they'd not arrived. I've sent over tracking to show they've arrived and he...
No one is buying
I use to sell loads on eBay but lately no one is buying my stuff. What’s going on with eBay is it dead?
Buyer not collected item from pick up point.
The buyer has not collected the item from the pick up point. The item was purchased on the 14th. May and posted on the 15th. May. The buyer has contacted me and advised me that the item will now be returned to me, then I will have to give the buyer a...
A question reg an order I've only managed to use after 3 months
Good evening. Just looking for advice here. I purchased a graphics card back in Feb this year but due to life I've just been too busy to build this pc for my grandpa. He likes playing flight simulator. He's 94 on Friday lol. I'll get to the point, if...
Postage deadline
If you miss your delivery deadline by 1 day what happens please?
Accessing collection address
No matter how much I search I can't find a means to access the address of the seller of an item, which I have paid for and I'm organising collection. The seller's messages don't allow him to include his address. Am I missing something?
Naoedeah 15l Rechargeable Cow Milking Machine Portable Battery
I bought this machine on eBay and it was not delivered. Each time I follow up, I am advised that the order was delivered to an American address instead of my actual address. No shipping details were provided to me. Have anyone ever dealt with this se...
why can't I sell to the Channel Islands as standard Royal mail classes it as part of the UK.
why can't I sell to the Channel Islands as standard Royal mail classes it as part of the UK. My customer got a screen saying I don't post there. When I asked the "Chat -bot" for help then 2 humans they couldn't helpeither and cut the conversation off...
seller doesnt answer the delivery man
recently ive refunded an item which was a completely different item and i had to ask ebay to step in. ive shipped the item out and the delivery man tried to deliver it but there was no response from the home owner so im not sure about what to do to g...
App won't install though os is supported version
Hi, if I try to download the Ebay app from the play store it says "App not supported for your device". I believe its Android 10 and below that no longer work but I'm on 13. The Play Store has been updated too. I'm completely lost with this. Every tim...
Trying to checkout multiple offers
Hi, I have been browsing and added items to my watchlist. I've then had various seller offers which I would like to take up - some of them from the same seller. It appears I can only checkout each offer at a time - is this right?
Selling
Why have I been blocked from selling?
Sold listing
I have sold a item the buyer wishes to use their own courier how do I accept this or confirm this using the app upon collection by allowing this type of collection do I forfeit all of my seller rights
Unauthorised Ebay payments
HiOn my last credit card statement there were two payments of £104.72 paid to two separate Ebay order numbers. However these order numbers do not occur on my Ebay account. The credit card company say I must contact the supplier to resolve this unauth...
No reply
Seller not sent address to pick up
Sending two parcels on one order
Because of the shape of the items I think it is better that I send the items in two boxes. Don't see how I can do this on Ebay post. The boxes are about 30cm square and weigh about 4 kilo each. I suppose I could tape both boxes together. is there a b...
Coupon code send again
Can u send my again my coupon code because I was deleted
Cancelled Order but I had to pay.
Hi, I may be very dumb here but someone purchased an item from me and then cancelled it right away, I approved the cancellation due to them putting the wrong address. Ebay then took the full amount from my balance but I didn’t receive any funds from ...
Sale
Hello, I sold my product to a person. He sent me an offer, I accepted the offer! He paid for the purchased item, after 2-3 hours he wrote that he did not want to pick up the item and that I should accept the cancellation of the purchase. I tried to c...
International fee charged for shipping to a UK address
HelloI have been charged an international fee even though I am shipping to a UK address. How can I be credited for this charge?
Postage
What a stupid new system for postage the old way was simple and worked fine going to sell somewhere else not mucking about with new system.
REPLACEMENT OF A FAULTY MOTORBIKE BATTERY
I bought a motorcycle battery which is supposed to have a 1 year warrantee but the battery was faulty from get go. I fitted it before going on a 2 week tour and everytime I had to start my bike I had to use a jumper pack. The battery was tested and f...
Age verification
Seller on eBay is asking for age verification. It's my credit card that's used on eBay. I thought that would be enough. The money has been paid ( pods for e cigarette). It's only over £3. Should I just forget it because I don't know what else to do.
Received parcel I did not order
I have received a parcel I did not order. It had the same reference as the parcel which I ordered. I have 2 parcels. One I ordered and one I did not. The book I will keep. I did not order a shein dress !
Started a return too early and closed it, now I can't return the item.
Started a return too early and closed the return, now that it has arrived I can't return it because it keeps saying that the return is closed.
Seeking Advice on Removing eBay Selling Restriction
Hi there,In 2018, I faced an unfair punishment from eBay because I allowed my ex-girlfriend to use my PayPal account. Although my eBay account is not suspended, I have been unable to sell anything on the platform ever since.I would appreciate any adv...
“Buyer refuses to return item after refund offer”
Dear eBay Customer Service, I need assistance with a buyer who is refusing to return an item after I offered a partial refund of £43.50 for The refund offer clearly stated that the buyer could keep the item only if they accepted the partial refund th...
I didn't realise the item was collection only and seller is not answering any messages.
I have tried to contact the seller and explain my mistake but they haven't answered any of the messages. I have tried emailing them on the address on their site but email just pings back.
Free listings
Hi, just a small query hoping someone can clarify. After I have used my free listings I understand I will be charged 35p there after. However, I thought once relisted I thought it would last 8 times (2 months) but I am being charged every 4 weeks for...
Account Type Change
I had a personal account with ebay. I changed the account type to business by mistake, now I cannot change it back to personal. Please help
Postage or collection
My buyer chose to pay postage but now wants to collect How can we proceed please?
Logging into my ebay account.
Lately, each time I log into my ebay account it comes up as someone else is using my account so I keep having to change my password. Is this normal as, although it is a while since I have sold anything on ebay, I do not remember that happening before...
Incorrect label
The label I printed off, isn’t the buyer. The buyer has contacted me, but it’s been delivered to this random person
Return labels
Seller has agreed to take item back and state that a return label has been sent, none has been received but I cannot progress this issue and keep going around in circles?
Resolved! Offers
Hello I have been trying to make offers on some items and keep getting an ebay page saying they xan't find that page.On messaging the seller they say the items are still active.Is there anyway to speak with a "human" at Ebay?
Cancellation
how do I cancel a cancellation
how do i claim my cash?
Tried to claim my cash, followed instructions but could not find WITHDRAW button!
Sold item without advertisement but charged advertisement
Sold 4 graphics cards worth of £2200 sadly been charged £231 advertisement fee on top of my wooping %12 final fees. I spoken with eBay explain myself they said they will cancel this for this time. (as i accidently press promote and close promote adve...
Opening a second return
I have closed a return as the seller suggested I open a return with the reason being "damaged item" so the seller will pay return postage. Now that the original return jas been closed Ebay will not allow me to identify a second return or reopen the o...
Resolved! Something went wrong. Please try again later.
Hello everyone, I have been through the auction process and have a buyer. I have been trying to send the invoice for the past 18 hours, but the invoice will not go and I get the message "Something went wrong. Please try again later." Any ideas?
Mark as delivered
I recently bought an item and soon after purchasing I realised that I had the incorrect delivery address on my profile. I quickly contacted the seller who agreed to post it to another address. The item arrived quickly and in perfect condition. How do...
EBAY is holding my funds even though I posted item (combined package, but using Simple Delivery)
Dear CommunityI am a private seller who tries to avoid charging my customer more than necessary for postage, so will combine packages (& refund if necessary) and send through EVRI tracked service.Recently I did this on 2 orders to same customer but n...
Collect from home item not collected
Hello I recently sold a ferret hutch and it was paid for a few days later on May 12th, despite trying to arrange with them several times and promises that they will come for it no one has contacted me to pick the item up yet, and my last message igno...
Selling software files - for which postage and packing charges are not relevant.
I sell software files. Why do I need to charge for postage and packing?
Returning a large item - insufficient postage label provided by the seller
I have an item (chair ) which arrived damaged, the seller has agreed to a return and provided a returns label with Royal Mail. The parcel is larger than the stipulated sizes for Royal Mail . I have asked for an alternative method of return but the se...
Ebay has left the building
An agent opened a ticket for me over a week ago and I've heard nothing. When I call if I'm able to they hang up. The virtual call is a waste of time. I think Ebay has burst its bubble, outdated and time consuming when thier is a problem. I'm going to...
Char. Postal charges again
Why was a charge for postage again when it should have been the buyer not me for my lulu Guinness purse not happy
product subject to safety recall
item subject to safety recall seller disputes this, automated assistant no use and agent unavailable where do i go next
Request to update tracking number
I hope this message finds you well. Unfortunately, I was unable to use eBay’s postage service and had to pay for shipping directly at the post office. As a result, the tracking number has changed. The new tracking number is NWEM2031575GB (Parcelforce...
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