Member To Member Support

EBay won’t remove feedback despite global sale

I received my first neutral feedback after years of being a positive ebayer. The sale had gone through the global shipping programme and I had done everything required, even posting it the very next day. The item still arrived late with the buyer, th...

Waiting for payment frustrations!

Is anyone else finding it annoying waiting for payment? I have great feedback so there’s no reason for eBay to withhold money for days. Selling should be as soon as delivery is made, or posted. Not three days later. Some people may rely on buying and...

Prices being seen by buyer and seller are different on an item bought and paid for ! Ebays fault !!?

So , I have completed checkout for an item purchased tonight . Myself and the seller are seeing different amounts paid/received . This is causing friction between me and seller ! ( I paid £12.48 but seller is seeing £11.40 ! ) . ... We agreed a set p...

buyer responsibility

Is it buyer responsibility to read description and check details before bidding?

Disapointed with ebay

I bought engine oil with filters, came to ke all leaking, all parcel ruined, however seller sent returns label, but box has 5l jug of leaking oil. Ruined my car seat, my garage floor. Post office wont except leaking box to return, ebay consultants ju...

How do you report a seller to Ebay?

How do you go about reporting a seller to Ebay? It seems nowadays Ebay are not even interested in communicating with anyone as it seems to be impossible to actually get to speak to anyone.

Sales data per listing

Is there a way to easily see total sales of each listing? Thanks in advance

parcel

I got a parcel this morning never ordered it don't know what to do. I contacted Ebay said they can't do anything wait and see if someone contacts me gave the senders address can't find out who seller is. If I don't here anything keep the item.

eBay What have they done??

Decided last week to stop using eBay, reading all the negative messages on here about the recent changes very pleased I did, Has eBay explained what the Simple Delivery, Buyer protection plus sellers not being able to combine the postage like before ...

Hi.i have sold an item which added postage details to, however the buyer has collected the item.

I have sold an item that I added postage details to in the listing, but the buyer collected the item in person.I have marked the item as dispatched,but how do I show it as received to receive my payment?Thank you in advance

.Fraud...

Someone has used my Bank account to buy something on Ebay,.. I haven't used Ebay for a few years. Can't seem to speak to anyone about it. Changed my Password.

BPF on BIN Best Offer items - all VERY confusing!!!

Hi, I am really struggling to understand these new fees and after having called eBay a few times now, it appears their own staff are just as confused..!?!? The latest advisor I spoke to, said they needed to get help to answer my query, and that she w...

Postage - cannot be cancelled

I have an order that I have posted it, I just want the void the postage as I have sent it via royal mail using a different tracking number and paid for it separately. The ebay website via selling / orders tells me it cannot be cancelled?

Resolved! Can someone please explain how I lost this auction

I've been using eBay for well over 20 years and this is a first,I'm dumbfounded.

eBay have accused me of trying to sell outside of eBay, I haven't at all.

I am selling a PC and ebay has flagged it as a policy violation saying I am trying to sell it outside ebay. I have not said this at all, I belive this is an AI bot they use to monitor these violations that has flagged my sale. I have deleted the "off...

I need to add a reserve price, but I've already received bids?

I've made a mistake..!I need to add a reserve price, but I've already received bids?

milwaukee saw

Hi I'm trying to buy a milwaukee cordless saw when I get to checkout I'm asked to verify my age with a credit card which I don't have. I've been a member for over 20 years so pretty obvious I'm over 18 .ridiculous!! but can't see any other way to pur...

Selling my Vaporizer

Why will ebay not let me sell my storz & bickel Vaporizer ?

Incomplete order

I order 20 vapes from someone but 7 are missing, what should I do?

Payment

I recently sold an item that ended up being collected in person. The buyer has left positive feedback already but ebay are holding the money up pending a delivery confirmation. Obviously this won't happen as it was collected. Is there a work around f...

E-bay bidding

Hi All. Recently a potential buyer made a bid on one of my items. I saw a brief ebay message on phone but as I was busy could not deal or respond at that time. However, as it may have been during the weekend I did not look for any messages until Mond...

Goods not received

Hi all, hope you can help I ordered goods in February and 55 was given a delivery date of 18/19Feb, no tracking number available. After 2 weeks I politely messaged the business seller who was out of office for 1 week. When he came back he said he wou...

false feedback has been given

hello i have recently been given negative feedback by a buyer who states that the item i sold stinks of cigarettes however i have never smoked nor as anybody else in this household and the item was sold from my private collection so this is impossibl...

uknown error when selling??

Trying to sell but keeps coming up with uknown errors

Under £10 under 100g Exemption to SD Query

So I see Kat eBay CS has confirmed listings below £10 and weighing under 100g have optional or excluded from Simple Delivery.The under £10 part is visible to eBay but how is the under 100g part seen? All my listings (small pin badges) are free postag...

Stop eBay opening in out of date app

Can anyone help even though I’ve deleted eBay app on my iPhone 7 when ever I try to open eBay on Google chrome it tries to open eBay in app then I get an update message I click that and it just shuts eBay down as my iOS version not compatiable anymor...

Sold coins

I've sold some american coins my Ebay account says it hasn't been delivered yet but I text the buyer and he said he has received coins what do I do

stolen ipad

a year ago i bought an ipad off ebay last week i tried to update it and was confronted with the details of a school.i contacted the school and it turns out it was a stolen item. i was advised to contact ebay for my money back, i need a phone number t...

Getting refunded for postage label

I printed a Evri e bay label but the Evri shop was not accepting any more parcels, they have had no Evri parcels collected since last Friday and there is now a mountain. All the other nearby Evri dispatch points have the same issue. I had no option b...

How to contact a human

When ebay was simple

After a few years away from ebay, I thought I try to sell some of my unwanted items again, another clear out.All I had to before was take a photo of item, list it on ebay, sell the item ,pack it up and walk down to the post office to post it..money s...

simple delivery

I have just been told by ebay that from 15 April simple delivery will be the only option, I was listing today, one minute the option was there to opt out, next listing it had gone, I cant get a straight answer from ebay- I refuse to use evri as they ...

Unable to revise on my mobile

Hi, I have just ried to revise an item I'm selling on my mobile and keep getting the message " Complete your listing on a web browser to apply your business policies"..Resume listing from web browser. (in blue). I have never had this problem before t...

Linking bank

Anyone having problems withdrawing money or linking account

Warranty

I ordered a motorcycle batteryThe seller gives a 12 month warranty The battery is unused in the box stillOrdered it in October Battery is totally dead and will not charge Seller unresponsive to messages

Currency

why is my currency in US $, how do i change to UK £

Ebay Postage Labels Not Used. Will I be refunded?

Due to the new system of easy postage I have accidentally purchased multiple labels that I have not used. Will I be automatically refunded for these?

Shop closed and banned from eBay day after opening. No reason provided besides major policy breach

Can I add 'returns accepted' to a sold item if I forgot to set it up for a listing?

As above, I've worked out how to set up a returns automation for live listings but I forgot to add it for a sold item for an item that I absolutely would accept returns for. I don't think there's gonna be any issues with the item but just in case, is...

National insurance number plus money delays

Hello I would like to know please what people think about these new rules regarding holding back money for sellers when items are sold. Have to wait at least 2 days before funds are released. Also why are buyers now paying a buyer protection fee? The...

eBay is chasing me for fees for an item that I had to cancel selling because the buyer never paid

I have been trying to navigate the site to get the fees removed but the site is nothing but a roundabout when it comes to queries - can anyone tell me how to get the fees cancelled or how I can speak to an actual person who can get this fixed for me?

Can't make a private complaint to ebay so I'm going public

This is the email I wanted to send to ebay. In good faith I bought As they did not fit the Sealey Pegboards I had already bought through ebay. I filed 0.5mm off the centre bar of one of the hooks and it fitted indication that the parts received may n...

Can’t add or update drafts on iphone

Hi, I’ve checked updates, signed in and out of eBay. But keep getting this message every time I click on any item in my drafts Unsuppported - Listing-Businesspolicies-User-Messageall other categories are fine . Just can’t continue anything in the Dra...

return label not scanning at post office

as the subject says the return label wont scan at the post office, guy at the counter says the label is fake???

Qr code

I’ve sold an item and thought I’d downloaded the qr code for evei but now can’t find it. Does anyone know how to view it again 路‍

Complaint

What happened to customer care? It seems to me that eBay is increasing its profits at every opportunity at the cost of sellers and buyers!I bought 5 postcards from a business seller the other day, one card was an offer, saving I think £1. Before comb...

Changing Postage Rate on Multiple Listings

I Need to Increase the Postage Costs on all My Items that are Live, previously I did this through edit postage and this then told me it would change all the live listings under the postage policy "Cloth Badges" Can seem to do this, can anyone help as...

Phone number

EBay phone number

I have paid for a table and chairs. But no Responce from sellar. I have requested a cancelation.

How do i get my money back. Seller seems to have Vanishished..tried to cancel still nothing.

Combined postage

Hello,I purchased 4 pin badges from a seller with each item costing £2.99 postage. There was no option to request a total in the basket, so I made a full purchase with £11.96 postage paid and an immediate message sent to the seller to request combine...

Refund on returns postage

An item was offered to me at a reduced price so I bought it but was charged the full price. I’ve returned the item as the seller said they didn’t realise an offer had been sent and the description wasn’t accurate also and the buyer has said they will...

Resolved! unreleased funds for collected item

I have had an item collected by my customer and the funds are awaiting release but my customer says he didn't receive a code to provide confirmation so Ebay won't release my money. I can't get hold of anyone at ebay to explain the situation, what do ...

What happens if your parcel goes missing through using global shipping programme ?

Why the hell do buyers get almost a month to return an item they don't want ?

Ebay just gets worse and worse. One buyer has decided he doesn't want an item he bought and is returning it. I now notice that he's been given almost a month to return it. Why the hell is that. So, I don't have the item and I don't have the funds. I'...

I have accidentally shipped an item without using prepaid label

I accidentally shipped an item via Royal Mail 48 Tracked when I should have used the prepaid label. I'm not worried about the additional cost I've incurred, but how do I show it as shipped? eBay doesn't seem to allow me to do that.

New seller postage

Hi just need some advice please I have just bought a large parcel, The postage recommended was £12.50 or there about, the dimensions are 1352x240x474mm with a weight of 22.5 kg the seller took the parcel to the post office it was rejected by them as ...

How to contact eBay if buyer got refund and item not returned?

Advice please. My partner sold a fitness watch on eBay. When the buyer recieved it, she accused him of including a wrong charger (false), & stated that the watch was a different model to the one advertised (also false). She then demanded money for a ...

postal cahrges SD and opt out

Ebay is automatically amending my less than £10 /100g listings to pay £2.70 tracked postage. I understand new listings need to be set up as opt out but what about my many other active listings?.Can I amend the postal option should one of these items ...

postage

so now i am to eb forced to use their postage labels and cant cancel it its become a dictatorship and a giant scam

Auction sale - how to end early and accept an offer?

Hi - I've an item in an Auction for which I have 3 bids; I want to accept the last bid before the end of the Auction date; how do I end the auction early and accept the last bid received?

How long before a refund is given

I bought a yellow sapphire ring from India, not real, spoke to the seller to have sent it back, have a proof of sending,no sign of delivery.How long do I need to wait for the refund please.

Buyer wants to return bike after 2 weeks

I sold a mountain bike advertised as good condition, few minor scratches and squeeky brakes.After 2 weeks buyer is saying the lockout on the front suspension does not work.To be honest this is not something I ever used so it could be true, or could n...

Postage

Do not understand this simple postage system! I sell knitting patterns and I'm listing with £1.60 postage yet customers are paying £2.20 for tracked. Is this an issue with ebay? Do all items have to be tracked now? If so no one is going to want to pa...

sold item sent via royal mail but the buyer had requested evri

I have posted my sold item via Royal Mail but the buyer had requested the item to be sent by evri,

Simple delivery - free postage showing on active list

I wonder if anyone is having the same problem with this today. I have started to relist some items using the simple delivery option and I am choosing the correct postage option for the buyer to pay. However, when I go to view my active listings list ...

A seller wants to ship internationally but cannot

Hi all,I want to buy this hydrant: https://www.ebay.co.uk/itm/365104314488.I contacted the seller and asked him if he could set shipping to international. He did it, but I still cannot buy the item, because ebay says it cannot be shipped internationa...

Posted with wrong carrier! Help!

Hi! Newbie here! I am getting in a bit of a mess with simple postage! I posted a parcel to someone Royal Mail as I wrote on my listing. However, when I checked later I realised he requested Evri. I messaged him with tracking details and having tracke...

Delete account - hopeless customer 'support'

I am trying to delete my account (I have finally given up on eBay) but I cannot because I have an item which I wanted to sell which I cannot delete. Any ideas?

Checkout problems

Having problems checking out an item have tried changing card details, using paypal and using Apple Pay. None of them work - just brings up an error Could it be connected to me using the app for the first time in a while and getting £10 off?

An item I sold was automatically cancelled by mistake

After my item sold the buyer contacted me about a delay in payment which I said was fine. Unfortunately there is an 'automatic cancellation' feature I wasn't aware of and it cancelled the sale and put a 'did not pay' marker on the buyers account. How...

Resolved! Refund

Hi All. I need some advice please, as its 1.05 am and a buyer has just messaged me to tell me the item isn't the size stated on my description or the label. I always show the labels in photos as proof of the size and surely that's all that I can go b...

Resolved! Listing

How to sell coins with variations (date and price) in the same listing?

Request for some advice regarding seller and cancelled order

Hello,Please can i ask for some advice regarding an seller and a cancelled order I ordered 2 items as to which I had an option to have a discount and a combined postage , I've never done this before on eBay but found the stated "request invoice" opti...

Buyer pays postage... not?!

I've accepted offers on items Ive set up for "buyer pays postage" and twice now its said the buyer paid 0.0 towards postage and I've ended up having to pay it. Does accepting an offer cancel the buyer pays postage thing?

Unfortunately the sender won't send this item to the United Kingdom

Hi, I have someone who wants to buy two job lot bundles from me. I am based in the UK and only ship to the UK, when they go to complete the transaction they get the error message: Unfortunately the sender won't send this item to the United Kingdom. I...

Dispatch extension

Hi. how would I get my dispatch timeextended

Postage costs

Hireally confused, my low value/size listings which I have listed as Seller pays (less than 100g and £10) are showing as goig as Tracked which I don't want (can afford)? what am I doing wrong?

Offers ?

Hi everyone I just sold an item that was listed for £21, but the buyer said she received an offer from me to sell at £8? I did not send any offers? Has this happened to anyone else?

I just want to post a postcard

I've been selling on Ebay for years. I have lots of postcards selling, sometimes up to around £20). Normally I write the buyer's address on an envelope, stick a 2nd class letter stamp on it, and post it in the postbox at the end of my road. With this...

Thieft

So the extra buyer protection they charge means nothing as a drop shipper has not sent an item and I'm now expected to eat a thieft !! It's a 14% thieft

Resolved! Refunds

I have refunded a buyer as the item was delivered damaged, am I able to get any redress from anyone.

Simple Delivery and Age Verification

Apparently anything which presently requires Age Verification (eg selling of table knives) will be exempt from Simple Delivery override coming mid April. Wife just got off phone with Custome Support as she was worried about SD over riding Age Verific...

Safety issue with telescopic ladders

Purchased some ladders in October 2024 which bent and collapsed when I stepped on them. The ladders landed on my partners head. Had problems with seller who sent out a replacement not a refund. Come January this year the product was pulled from Ebay ...

Company insisting on item bought on ebay to be returned through their webpage

I purchased a coffee grinder spare part off ebay for my specific coffee machine, on receiving the item noticed it was not the same, I contacted the seller in Germany who told me I had ordered the wrong item, strange as the description of the item was...

Item lost or stolen

I purchased an item valued at £300, I was notified that my item was delivered but upon returning home the item was not in the location that the royal mail said it was... I contacted royal mail and they admitted that the item was scanned outside of my...

Koi fish for sale

Do you have to be a registered koi fish seller to sell a fish on eBay? For some reason it’s not letting me as a private seller but have sold fish on here before..

eu gsp

hi a while ago I turned off gsp to eu. I'm now wanting to turn it back on but can't work out how to do it any help would be great cheers Andy

Changes to eBay costs

Does anyone else think the new eBay charges are unfair and very complicated?The new simple postage is awful - why can't I choose my own preferences as standard?Also why can't I choose where to print my label on a sheet of 4?I have 100% buyer feedback...

Resolved! wrong postage label

I sold an item but it is bigger than the label says. I am not able to void the label (no option under orders, postage label) or select a new one. The buyer has paid for it but I am not sure what to do - if I pay for separate postage, there is no opti...

Resolved! Postage to GPS

I am totally confused, today 7/4/2025 postage has changed. My buyer bought 2 items , I usually send them by Royal Mail 48 tracked to the Global shipping depot. I can't seem to find out how much he's paid for the parcel to be sent to the depot all I c...

sellers

i purchased 2 items from a seller and 48hrs later they cancelled with the reason "out of stock" yet re-listed the items at 3 times the original price (£36 to £151) with 4 in stock proving the cancellation reason was a lie. i can't seem to find any su...

Simple delivery

How do I go back to my original courier I don't want simple delivery,?

Collected in person

I've just sold an item that was listed as delivery, the customer wants to collect, I've already got a prepaid label, but I want to refund him the postage back but obviously I don't want to pay it from the item price, any help appreciated thanks

Faulty refurbished item, unable to contact seller or ebay

Purchased a refurbished laptop in september 24' and after 4 months the hinge has already snapped. When trying to contact the seller i get a error message saying 'unable to load conversation', and with no ebay customer support im stuck. Which is the b...

How long to confirm n.i number after entering it

How long to confirm n.i number after entering it ? Thx

I purchased a £900 camera and it was never delivered and eBay won't help

Hi, I need help. I purchased a camera back in January and I was scammed. The camera was never delivered. I've tried solving the issue with eBay for the last 3 months, but they won't be any help and they even stoped replying to my emails and costumer ...

Listed Item breached selling policy

I have an item that has apparently breached the listed Item selling policy, which it wouldn’t allow me to amend (kept coming up with an error on the iPhone app), so I appealed thinking EBay would sort it, but it’s been stuck like that for over a week...

Ebay have removed the add tracking option, ho will I get paid?

Ebay have removed the add tracking option, I posted the item myself but now cant add the tracking to the order, how will I get paid?

WRONG ORDER

Ordered TWO identical items,received ONE. Seller has not been helpful at all. Involved E BAY, they just forwarded receipt of proof of delivery????? Now what do I do???

Simple posting anomaly

Hi there- I created 17 listings- all the same as put collection in person or simple delivery buyer pays- when I ahem revisited hte ad it says 'you pay' for some of them and 'buyer pay' for some of them. I would quickly lose money but when I edit it s...

DATA Request

Hello, Due to several anomilies on my account, (References to Possible multi accounts which I havnt opened))I requested a Data report which arrived today but I am unable to open the file and when checking downloads it appeared to be an empty file.?Ca...

Bidding History anomaly

Why is the 'Bidding History' amounts list showing my maximum bid as less than the maximum bid I entered?

'Simple Delivery' - Seller pays for postage - clarification.

There is obviously a lot of confusion surrounding this new 'simple delivery' scheme, and I'm just as much confused as many others. If it's the seller offering 'free postage' to the buyer (which I'm happy to do), then it's the seller buying the postag...

"Simple delivery"

Do you ever get the sense that the ebay programmers spend a huge amount of time making a "fantastic new feature that everyone will like", and also give the option of allowing users to do it the way they did it before -- and everyone uses the system t...

"More" option unavailable in menus

Tried posting this with a "Buying" label a few days ago but have not had any interest. Surely others are affected by the inability to open menus which is happening, it's not just in Collectables?For the last few days "More Categories" has been missin...

Damaged

Hi I posted I item it was received the next day. So they have had it for a week. It was well packaged and marked with fragile. Today I got a message from the buyer saying it’s broken pics were sent. The buyer now wants a partial refund. Am I liable t...

Return and refund

I am an oap and cannot send a photo of the the item i purchased for a return so it will not let me send the message what do i do, regards TY

rear seat belt

i want to bye this product.How can i be ensure the product gona work or not.

Simple delivery weight ranges

Good Morning All, Can anyone help me. I have just tried the new simple delivery to see how it goes before being forced to use it. The Item I have is about 3kg. The weigh ranges don't allow for this and the price jumps from up to 2kg, to up to 15 kg, ...

Cancel my listing's

I'm going into hospital and need to cancel all my listings Will i have to pay?

Adjust dispatch date after sale

Hi I have just sold an item, but had forgotten to tell eBay I was on holiday. therefore the handling and dispatch by date are whilst I am away. how can I adjust the dispatch time now it’s sold? This has been agreed over message with the buyer already...

Top Marks ebay for letting sellers rip buyer's off

Purchased an item, tried to cancel 10 minutes later, they refused I know why now they had ordered the item from Amazon and shipped it to my address's in turn making £10.00 in the process, spoke to eBay agent not interested, Caveat Emptor of eBay

What Am I Missing Here? Simple Delivery

Looking at my listings correcting Simple Delivery "recommended" errors.After being assured that what I pick won't be overridden if it is higher...because eBay AI is silly "the book will weight more than 750g...." so I select 1kg.Happy as I edit.Now, ...

2nd Class large letter

Anyone know why Ebay has reduced the cost for 2nd clas large letter up to 250G from £2.10 to £2 (Royal Mail havent reduced the cost of a stamp).

I'm a bit concerned about the new Simple Delivery service. I sell mostly postcards under £2 -

As a retirement hobby I sell postcards, mostly under £2. At the moment I charge £1 for postage and packing. None of my customers will pay £2.70 for such items weighing 25 - 50 grams. (Mind you the buyer protection charge has killed a lot of these off...

Listing error unknown

Unknown error message comes up after uploading pictures and I can't proceed, it places the listing in drafts, what's happening?

Simple Delivery not viable-too expensive

As Simple Delivery is so expensive, there is an option at the moment to use the Advanced tab, to get back to the old system. When that disappears, you will have to use Royal Mail Online etc, outside of Ebay to get an economical postage .

Is anyone finding Ebay is far less profitable now?

Is anyone finding Ebay is far less profitable these days?Is it simple to cancel and walk away after 21 years trade?

Shipping

Hi!I am in the Uk and I need to buy something from a US company who won’t ship to the UK. I have found a freight forwarder and have an address in the US but when I try to add this address to my eBay list of addresses it doesn’t like the fact that it’...

Tracking with parcel force 24

Hi all, looking for some advice.I purchased an item on eBay last Friday and was given a parcelforce tracking number. However when I try to track the parcel, it tells me there have been no updates since the parcel was first sent three days ago. Does p...

Item damaged when sent by global shipping help

Hi i sold an art screenprint through the global shipping, between gsp base and buyer the tube has been crushed damaging the print inside. Seller has asked for refund stating damaged item, which is fair enough but i cant find any way to notify ebay it...

BPF Discrepancy (Seller/Buyer Difference)

Hi. Has anyone had this happen with their listing prices? I did a check on my listings to see what the end customer sees. There's a clear difference in what eBay tells me is the value of the Buyer Protection Fee to what the customer sees. I normally ...

Increased Royal Mail postage rates don't show on existing items for sale

Took a small (under 100g) envelope to post office this morning, stamped up with 85 p of stamps (2nd class) - told rates had increased from today - now 87 penceHad a look at a number of items on EBay for sale - all still show 85 pence - do you think t...

Can't cancel an overpriced Ebay Label for a DVD - (750g bleep?)

What *bleep* came up with this as a solution to just being able to select your own post or cancel and label; Buyer to repurchase - wtaf? I’ve already generated the prepaid label and one of the addresses is wrong. What can I do?If the buyer’s address ...

posting items without using the printed label

I have paid and posted an item myself without using the prepaid label. The item has been delivered and the buyer has left feedback. Please could you tell me how I can mark as dispatched and get the funds released ? Thanks

Access to sales statements between 2019 and 2023

I have been asked by the HMRC for details of my sales between my starting to sell in 2019 till April 2923. Can anyone tell me how to go about getting this information?Ive tried scrolling back on the payments page but it only takes me back two years.

how to add postage to an item that was going to be for collection

Hi,I had an item on for "collection only", but I've since agreed to post it to the Buyer now, and he's waiting to pay for item and postage.I can't find where I can re-invoice the item with some postage added-there doesn't seem to be anywhere to be ab...

customers baskets

How can i tell if my Ebay site allows the customer to add another item to their basket from my site?

Deleting a listing that has ended due to a violation

Hi, can anyone tell me how I can delete a listing that has been ended due to a possible violation. ? I have ended it but it is still showing up, I need to delete it now.

Resolved! How to find original listing of item in my purchase history

As title. I would have assumed clicking on the item would take me to it. Instead it shows a similar but different item, different price, different seller. I've seen various places online saying "scroll down, it's below the suggestions" but it isn't.

Listing

Hi, Can somebody help me with my listing, please! I listed a product, but the app doesn't show "buy it now", only "add to watchlist". It looks like you can't buy it in the app.Why?

letter post ? simple delivery not sorted ?

Simple delivery is still showing £2.74 for a letter under 100g . and this we have been told will not happen .so when will all this nightmare with simple delivery be sorted ,

selling an item

i sold a lawn mower and a buyer offered £140.00. this i accepted why am I only getting £133.00 when selling is supposed to be free

Bought item 2nd April. for 8th May VE commemoration.8th May. Seller flagged delivery date 5th June

I bought a VE8th May Commemoration Day Flag.To find flagged up on my eBay purchase, will NOT delivered to 5th June, a month late. Surely the seller knows this is wrong. Can I get a refund. In the circumstances the seller is selling goods that they kn...

Marking an item as despatched

I have already posted an item and do not want to print a postage label but cannot mark it a sdespatched

Postage monies not received

Why am I not receiving my postage monies as charged to UK buyers, seem to be ebay collected plus vat?

Resolved! auto-relist

hi if I set my items to auto-relist (auction) do they come out of my 300 each time it gets relisted? When it was 1000 free it doesn't seem to matter but with just 300 I have to be careful thanks for your time

Setting postage weights on existing listings

Hi all,I am selling my pin badge collection and have quite a few listed.All are sub £10 and all are sub 100gI offer free 2nd class large letter postage and if multiples are purchased I refund the £1.55 postal element of each subsequent purchase.I und...

My listing not showing in search

Does anyone have any ideas why some of my listings don’t come up in a search? I had some sterling silver spoons listed on auction which didn’t show on search, distance nearest first. They were on a 7 day auction with 3 days left. I also have a Christ...

GSPR & EU Representatives

Has anyone had any success inn appointing an EU representative? Also have there been any other updates? I cannot seem to find any and thought there would be something by now. TIA

Problem returning item

I am having a problem returning an item. The seller has agreed the return and then proceeded to refund me, therefore completing return. I am unable to print tge return label as tge link wont open. Can anyone offer any help please Thanks

Combined three orders in to one parcel but then not going to get paid for two items

A buyer bought three items from me so I combined all items in to one box and posted them. I had to buy a Royal Mail label in order to get the appropriate level of insurance however as the other two items have a buyer paid label with them and there is...

Getting disillusioned with eBay ... why item in Manchester sends Seller Offer written in Russian?

Hi All, It's been a while since I asked the Community anything, but here goes ...Things are just getting too complex .... been with eBay for years and have felt (fairly) safe doing so, until now. Why? Because I am not sure who I'm dealing with anymor...

cannot open return label sent by seller.

I cannot open the return label sent by seller as all my devices with different browsers reports Trouble finding that site."We can’t connect to the server at mesgmy.ebay.com. I reported to seller they have asked for my email address direct.Is this saf...

Problem with returning a shipment

I have the following problem with returning a shipment to the buyer: The courier company is required to provide a contact phone number and email address for the recipient, but I only have an address. Without this additional information, the shipment ...

I can’t submit a bid the seller has agreed over messages but I’m getting technical error 3013

Please help, I can’t submit an offer for an item that the seller has ageeed on a price in messages as it says technical issue 3013 when trying to make an offer

policy violation

hii had a policy violation against one of my items. I removed the word which seemed to be the issue but my item is still hidden and when i go into my account to look through the information i cannot hit any tabs as it seems to be locked. I cannot see...

Resolved! I bought an item in October last year and it stopped working after about 3 months

I bought an item in October last year and it stopped working around end of Feb this year. I contacted the seller on the 13th of March and explained this and had no response, and again on the 17 and 18th of March with no response. Ebay seem not to cov...

Resolved! Legal action

Anyone have a UK address I can send a CCJ to for Ebay, money paid, goods not received, Ebay completely unhelpful, I keep get generic responses despite being promised the issue would be passed up the chain to a more senior agent.

Postage confusing…

I recently made 2 sales and posted via Royal Mail, not realising that eBay had set EVRI as the dispatchers on my account.although they have both been delivered and positive feedback left for me, eBay don’t recognise as delivered and are withholding f...

Resolved! Free Listings Allowance

Does anybody agree with me that eBay should incrementally increase the amount of free listings whenever they reach a certain feedback target. Although I'm a private seller, I can get through my allocated 300 free listings very easily, as I have 300 i...

Tiffany earrings authenticity

Hello, just bought a pair of Tiffany earrings for £710. I cannot see that they will be going to the authentication centre. I’m a little worried I must say. Please can somebody let me know whether they will automatically be sent or whether they are co...

Coins have been delivered i have done feedback but will not let me delete now on my samsung phone

Coins have been delivered I have left feedback but will not delete from purchases says system error this is on my phone

Arranging collection of an item I have sold

Hi I am unable to send my full address to a buyer of a large item I have sold that needs to be collected later today. How do I resolve this?

EBAY TRYING TO TAKE MONEY FROM MY ACCOUNT

Hi everyone iv been receiving alerts from my bank saying , eBay commerce limited have been TRYING TO TAKE LARGE AMOUNTS OF MONEY FROM MY ACCOUNT???? And eBay wonders why I won’t update my bank account details WHEN EBAY IS ACTUALLY TRYING TO SCAM ME W...

How can one verify their age without a credit card.?

How can one verify their age without a credit card. I have always used a debit card to buy tools such as chisels but now there seems to be a verification process that I cannot complete. Suggestions?

Payment

Good evening , I have sold Hermes birkin bag now , and I can’t understand the payment method ( I am new seller with eBay ) i want after I ship the item the funds to be transferred to my bank account not to be with the EBay balance . kindly help thank...

INCORRECT COUNTRY PAGE

Somehow I am stuck with a United Kingdom Search page. I am in USA and cannot figure out how it was switched. How do I get back to USA EBAY

Selling prices

What on earth is going on .. ?? Im listing stuff at a start or buy it now price but e-bay are adding extra costs to the listing when live .. WHY .. whats it all about ... what right do they have to ask for more than I am listing an item at ?? .. got ...

fraud

ebay are abusing , the sellers , on the auction side they allow , any one to bid , at the last minute to win the bid ,. Then allow the last bidder to cancel the bid . which happens all the time , The sellers only has 3 options , i cant be the only he...

Selling the same item

I bought some car cleaning products from a seller and got a good deal unfortunately he put everything in a box without packaging numerous bottles spilled there contents seller failed to accept responsibility for his actions I left negative feedback a...

postage labels

Please help me I am 65yrs old and write labels out take to my local post office and pay the costs to Royal Mail. Now when 2 people bought something tonite their address is not shown for me to do this and I do not have a printer or I fone. I am at my ...

Item not received and seller not replying

Hi, I bought a book last year in November 2024. The delivery kept getting changed, which was very annoying but I kept waiting. I paid £7 something for this book so it kept slipping my mind but then I genuinely wanted to read this book. I STILL haven’...

Hi is anyone else finding it impossible to list any sort of motor vehicle

Resolved! e bay payments to my bank

how do i change how often e bay pay my money into my account

Bad sellers

How do you report a seller? EBay has changed so much its not good. Brought a product today now seller says not sending.....and I can't find how to get ebay to step in

Collection only courier is now picking up

An item i sold for collection only, is now being collected by courier as per the buyers request. Am i correct in thinking that the buyer needs to provide me with the collection code before i hand the item over to the courier? Any help would be much a...

fraud ebay makes it very hard to collect what they owe the seller , in one month ebay has taken alot

Ebay in 1 month has taken lots of smalll amounts of cash, from all of us, .i recon its at least 5 billion a month postage and 3 day listin fees which should not be add to anyones ac.

I AM OVER 18 .

How come is it that to have an Ebay account and PayPal or what ever you use you have already proven your age surely. Yet come to by a small 5" chain saw I have to prove my age by putting bank details up again. Bear in mind in the last few years I hav...

Simple postage is not simple its a rip off

Simple postage automatically and wrongly decided that my parcel was cabin and gave me a choice of weights of up to 750g (rather light for big parcel) or up to 1kg or up to 15kg. So being 2.5kg I have to pay for 15kg. Clearly this is a technical probl...

Making an offer

I’ve just put an offer on an item, my offer was accepted the deal was just to pay for the item with no postage or package , I’ve just looked at my bank and I’ve been charged for postage n package what do I do now please

Sold items not showing in the orders screen

sold 3 items this evening. 1 has been paid for and shows up as awaiting dispatch. the other 2 are not showing up anywhere in orders. it looks very similar to a problem on 28/02. anyone else seeing this ?

Different price

As a seller, I posted an ad for a product with a price of 7.49. After the buyer ordered it, the report said that the buyer paid 6.83. There is no explanation as to why this happened, I did not make any promotions or coupons for this product. This hap...

Buyer not yet collected goods

I sold an item collect only. The buyer has paid and eBay are holding the money. I contacted the buyer to arrange collection and she said she would collect as soon as she could. I have asked several times for when she thinks she might be able to colle...

Ebay refunded buyer before any payment in funds

Someone bought an item from me paid but requested a cancellation within an hour or so as "bought in error" I granted the request but ebay refunded the buyer before I had received any funds whilst the funds were pending as ebay dont instantly pay you ...

Ebay / HMRC seller tax questions.. any accountants in the community?

My partner and I use Ebay to sell our personal items and other items he buys to resell for a profit. He is a self employed sole trader and as such completes an HMRC self assessment tax return which INCLUDES 20% of the profit revenue he/we make sellin...

Creating an Invoice for items sold?

Hi, I have a buyer that has bought 5 items off me. I want to send them an invoice so that I can combine shipping. However, I cannot find out how? Also the buyer cannot find where to request an invoice! I thought you just request an invoice. However, ...

How to create a private listing?

How do I create a private listing? Other pages suggest using the "business listing tool" but how do I find that? Can I use that as a individual seller?

Reserve price problems

I have a car for sale buy auction and I filled in a reserve price it now says no reserve and won’t let me change this

Resolved! Simple `delivery

Being new to 'Simple' Delivery; I've just sold some items that ebay has generated labels for but the labels are for <1kg parcels and my parcels re over that weight , most probably my fault somewhere along the line but I really don't want to cancel th...

Store pick up delivery

I normally use store click and collect for when I’m at work but now there’s no option to select it on my delivery options any idea how I can add it back on

Simple Delivery on existing listings

I have a number of listings and I don’t currently have any plans to put up any new ones.Will the existing listings swap over to simple delivery on the 15th of April or will they continue as they are until they are sold or removed?

Defective item - seller won't accept return

Hi,I've bought a book which is defective. The seller won't accept a return. What do I need to do to get a refund?

Resolved! Full refund only adds up to half the cost

I've been awarded a full refund by eBay but the amount I've been refunded is only half the cost of the item. I don't know what to do I've tried contacting an agent but that not working

How can i sell my power-saw for local collection only?

How can i list my Electric-Scroll-Saw for auction, as a collection only, without the 'Age Restriction' message preventing me from doing so?There are several sellers with the same item for sale on eBay for local collection only, but it will not let me...

new postage system

Hello, The new postage systems on eBay, Well I never wanted to use EVRI, BUT I thought well there maybe some eBayers that like them better than RM., So as I was told by EBAY, I can pick RM as my preferred postage, but the buyer can change if they wan...

Buyer wants to pay by Payapl but no option on my listing

Why is there cash on collection only option on the item I am selling?

Annoyed With The Lack of Wherewithal to Contact a human being working for eBay

eBay owes me nearly sixty quid. I have posted the books, but not availed myself of the postage I wrongly chose from eBay. I paid at the post office instead. Because of this my payment seems to be permanently pending... NOW...if eBay are inaccessible ...

I am having a break.

Reluctantly for the time being have decided to stop using eBay I will wait and see what is happening after the 15th.Have even cancelled 6 lots I had listed for sale so that I will have a clean slate end of April Always found it so easy to list and se...

I bought an item, got refunded …

I bought an item, got refunded but don’t see a return address to send back item because seller closed their shop. I am concerned because eBay says I should return the item by the 7th April (tomorrow!)

messaging

how the hell do actuaaly contact anybody on this website when the drop box won't let you imput any text

Cant list motorcycle , coming up unkown error

Can't list a motorcycle, coming up unknown error

Partial refund/ Ebay customer support

I have received 1/3 refund of total cost for an item I purchased and didn't receive. After initial contact, the seller ignored further correspondences. I completed a request form for a refund, not the easiest to understand. When I 'eventually' found ...

Charging buyer protection must be illegal surely!

Charging buyer protection must be illegal surely!Compulsorily charging a protection fee should be illegal.Consumers are already protected by distance selling legislation .this is PPI all over again!

My Existing R/M on listening's will be changed on the 7th april to s/d

THIS IS AWFUL I've given no permission?

Unable to list from App, need to change business policies?

Hi all Trying to list a few items today through the app, which i have done for the past 2-3 years. Today is stating i need to use the web browser to apply business policies, on a brand new listing, how to i set this so i can list something using the ...

seller took back account

A seller sold me a clash of clans account, and right before selling it to be, he decides to activate account protection on the account and keep the recovery codes to himself, the recovery codes makes it so you can access the account at anytime even i...