Seller News: August 2025
Get the latest updates for stronger protections and smoother selling.
Forum Posts
Item shows incorrect description
the seller says it contains Wormwood, Black Walnut, Cloves on there site and was the only reason i bought it. on reading the ingredients it does not say any of them ingredient on the label .so i asked the seller if it contains Wormwood, Black Walnut,...
Buyer suspected of making false claim
Despite wrapping an article in layers and layers of bubble wrap, taping and wrapping more bubbles wrap, placing in a larger than necessary box and filling the gaps with more padded bubble wrap the buyer has submitted a photo of the completely smashed...
no item to collect despite tracking showing as delivered
I don't know what to do. An item is saying "delivered" but I have been twice to the collection point and nothing is there. Now ebay have closed the case as tracking shows delivered on 19th August! What do I do? It's really upsetting. The seller has n...
How do I report to Ebay a counterfeit Item Dosnt seem to allow this
Quite recently bought a memory stick advertised as SONY it has failed and my IT provider has informed me this is most certainly NOT a Sony product and is very poor quality. I tried to report this today on Ebay but doesn't seem to allow me to do so. I...
Unable to return restrictive item
Parcelforce delivered me a car door, second hand in a bad condition and not an original listing. I started return process but I am unable to post back the door as Parcelforce lists car doors as restrictive item - yet somehow they were able to deliver...
Money back
I decided to sell an item to an interested buyer and when he received it he found out someone had stolen the main pieces of it and requested a refund. I have issued the refund but have now lost out on my product and my money what can I do in this sit...
saved for later
hi, i have a list of 100 items in my 'saved for later'. I guess that's the max. I have tried to delete them by clicking 'remove' one by one but nothing happens, they stay in the list
Global shipping QR label
Despite identifying the shipping as £5.71 ebay only charged the customer £2.75 for a large item weighing 4kgms. I made contact with C.S and they said they would provide a new QR label in 24-48 hours but this has not happened and now I am late posting...
Item not delivered, showing UPS access point
I ordered an item.for the first time and it wasn't delivered. It says it's at UPS access point Manchester. I went there but the item isn't there either. How can I know the exact UPS access point where my parcel it please???
Delivery option not displaying
I am trying to revise some of my listings where i can change the delivery optionsNo delivery option's are on display like price, different couriers etcAnybody else having this problem
How does a lower bid win an auction?
I recently bid £35 on this auction.https://www.ebay.co.uk/bfl/viewbids/187504635378?item=187504635378&rt=nc&_trksid=p4429486.m145235.l2565Yet as you can see the winning bid was £34.How does a lower bid win the auction like that?
Item shows incorrect description
I purchased a hand liquid foaming bottle having broken mine that I bought years ago. It does not foam and just projects a flow of liquid. I have approached the seller who has offered a partial refund which I am still in discussion about. Having now l...
ebay will not accept my pictures needed for a return refund claim regarding a webcam
I am trying to get a refund by sending the returns form. Photographs are required. The format of my Pictures is JPG, but your system which says it accepts JPG, will not allow me to upload them, it states-We can not take this format, It must be JPG JP...
Multiple buyers of same product
I’ve got 4 buyers for 1 item, I’ve just posted it to one of them, what happens to the other 3 that have paid for it but won’t get the item
inoperative smartphone, country issues ?
I ordered a smartphone, which was on Ebay U.K. , but shipped from China . It does not work with the sim I have -I.D. Mobile . The sim works fine in my 'phone , which is the same model as the one I ordered from China. The issue is clearly with the Chi...
A request to remove a listing from other.
Hi,I got a message from another shop asking me to take down an item with ID ......., saying they’re the owner and that I don’t have their permission to sell it. The strange thing is, I’ve seen several other listings for the same item. I asked them to...
Customer Support
A case was opened for the Brown Mirror. Even though I told the buyer the item was sold when she responded with when I can collect and can I give you cash, I am little bit surprised she still sent the money. I have now checked my eBay wallet and I can...
Theft of an Item
One year ago I purchased a buy it now item on eBay. It was a piece of Antique Furniture. I paid for the item in full via eBay, but before I did so, I explained to the seller that as I was out of the country and unable to return to UK immediately woul...
Cannot add photos already taken
I see others have raised this but it’s not resolved. If I take photos in advance I cannot include them when listing on the App, it will only let me take photos there and then. It appears to be a technical glitch - any updates on when it will be fixed...
Resolved! Pre-Postage refund
I have paid eBay £2.70 for a pre-postage label which I did not use . The RM postage cost turned out to be £3.90 which I paid myself. I think I’m now owed a prefund on the unused prepaid label?
Code embedding your e-bay store with your own domain website
Hi Folks,I have used the e-bay embedder code which connects to your own site .It works well however the products photograph thumbnails don't show. The link itself works great and takes you straight to e-bay store. Anyone have a work around on this ?M...
Simple Delivery not fit for purpose
Package was heavier than estimated so no longer able to send within suggested/listed option as it was over 2 kg limit. Unable to change/update and pay extra to keep within Ebay. Had to post independently at a significant cost - over £8 - so am substa...
Why are eBay withholding payments ?
I recently sold items on eBay and they suddenly requested additional information, which I've provided 6 times and I'm still on hold - anyone know why ?
Postage
What do I do If my item for sale can only be delivered using the Parcel Force large parcel service
Fees
So I sold my fishing tackle on eBay free but was charged £72 tried talking to someone at eBay this morning and they couldn’t get off phone quick enough掠does anyone know what this charge is?as I didn’t sign up for anything to help the sale was all don...
subscription for basic shop
Hello everyone! I'm eager to learn more about shop subscriptions and whether they truly offer value. If anyone has insights or experiences to share, I would greatly appreciate it. Thank you in advance for your help!Hi, I just want to know more about ...
Parcel much bigger than than postage label
I have made a sale - buyer has paid postage - I have printed label - however traspires once item is packed it should fall in 10kg label and not under 2kg - I have a royal mail label - the box dimensions are quite big - not sure how I resolve - can I ...
Why are my items saying they will be delivered in 3 days when I have a dispatch time of 2 days?
Some of my buy it now listings are advertising that they will be delivered in 3 days time, so an item sold today (Wednesday) is saying "get it by Saturday". I have a dispatch time of 2 working days, so if I was to send my item on Friday, there is no ...
How to attach notes or phone number to delivery address in my profile
as title, I'm trying to add my mobile number or some sort of note to have printed on the address label but I cant seem to find anywhere to do that. I can do this with aliexpress and parcels that come from china through the have my number printed on t...
Global shipping
is there a reason why my selling items are not showing up on us site even know I’ve listed as global shipping I’m from the United Kingdom
Damaged mirror seller not responding
Technically this should be simple but I can not find anywhere to get a refund from eBay.Damaged item received,seller not responding,it’s been a week…..Item is a mirror,it is smashed into shards. Am I expected to post this back? It could give a delive...
Refund, when counterfeit products are bought?
Hi, Does anybody know if I will receive my money back when I realise that a product is counterfeit, and I report it to eBay?Thank you in advance for your help.Regards,Herwig
Ebay postal quotations
Is it not time that ebay altered the 2nd class economy RM postal times , as customer expectations to the fact that hardly any are meeting ebay quotations are effecting sellers ratings........or dont ebay give a damn anymore?
cannot contact seller after purchasing painting, no address details, collection in person.
bought and paid for painting, seller says collection only. cannot contact seller to get address for pick up
ROYAL MAIL POSTAGE DELAYS
When is Ebay to change the delivery time for second class postage, as it is now taking 5-12 working days to deliver and most of us are suffering this, when Ebay state 2-3 days.
No tracked shipments from professional sellers
HiI ordered a book that never arrived.Ebay was kind to refund me. i decided to rebuy the book i ordered and trying to find out the last 2 hours to see how i can track my shipment and found out that if the seller sends registered letters i can see it ...
Postage refund
I sold a hoover and buyer selected royal mail and paid for postage label, took it to royal mail but was to big to send so I had to pay evri myself and send it that way, how do I get my postage fee back
How to manage an appeal to get the item back
I’ve sold more than one month ago to a buyer one item , new in original packing and she was not happy as the item is not as described I had asked her to return the item and she haven’t , but now after 45 days is opening an appeal to ask for refund ho...
Buyer challenging my descriptions of items sold
I am trying to get clarified as to why the buyer stated the items they bought were not as I described - I have had no direct feedback from the buyer and all eBay will say is the matter has been sorted and case closed
FAULTY DAB RADIO
I bought adan radio in april which turned faulty within a month. They replaced it, but this 1 has gone the same way, won't turn on and have to reset it every time losing all presets
Rainbow sweets e liquid
I attended to do a return on a item and did it wrong I cancelled it and I would like to try again but it won’t give me the option to cancel help please
Listing hidden because it violates Ebay policies
Hi We've had a listing hidden by Ebay. The email from them says - "One or more of your listings have been hidden for not following our Offering to buy or sell outside of eBay policy. " I've checked the listing and cannot see any problem with it. I've...
Seller cancelled order because lower price than expected
I bid for a guitar amplifier and won after going out of my way to make sure I could bid for it at the right time. A few hours later the seller cancelled the order, judging from feedback left by other buyers I presume its because it’s because the sell...
Product not arrived and the seller has left ebay
Hi, I ordered a product as a guest not through my personal ebay account. I have the confirmation email from ebay when ordered. The product has not arrived so i tried to contact the seller. The seller has now left ebay so no way of getting the product...
posting from UK to Guernsey
I've had to cancel a sale because I couldn't include postage to Guernsey. I've updated all exemption lists and followed all instructions. However when I've tried to relist (buyer wants to buy as a buy it now) it's still not calculating the postage. I...
My customers abroad keep receiving a message that "Seller does not post to your country"
I have been having issues with customers abroad. I am based in the UK and I have set up my account to sell worldwide. However, I have not been able to complete sales from customers abroad as they keep receiving messages such as:"Unfortunately this se...
Request for refund closed by eBay as package received - NO REFUND !
I received an eBay package but the poly mailing envelope was holed and one of the 3 darts was lost somewhere within EVRI. I opened a case for a refund (as 2 darts are totally useless) but eBay has today closed the request and refused to refund on the...
Resolved! buyer knew my address before buying item (private seller)
I am a private seller and afaik buyers don't get to know my address until they have actually bought the item? I was recently contacted by a prospective buyer via the eBay messaging facility, asking to purchase an item and pay on collection. In the ve...
Silver coin cleaning
should I clean my silver coins before listing or leave the patina on?
mark as despatched
My drop down option to mark as despatched has disapearedhow do i mark as despatched now ??
Item withdrawn after sale.
I have received an email from ebay informing me that the item I purchased is either not available / out of stock or is damaged. I bid on the item in the auction and won it at £34.49 as per the terms on the site. The delivery has been delayed and dela...
Label printed as Evri but want to send Royal Mail - can I get a refund?
Hi. I have just generated the label for my parcel like I usually do but it has printed an Evri label instead of a Royal Mail label. I dont really trust Evri as much as Royal Mail. Can I get a refund on my Evri label and get a Royal Mail label instead...
Excepting Remorse Returns
If i sell an item as a private seller do i have to accept remorse returns? Or can i decide on a sale by sale basis? if i do accept am i responsible for the return postage?
Parcel get stuck
HiDuring transit my parcel showing damaged and now its stuck during delivery from 2 days.how to resolve this issue with evri?
Bought an item, pending collection but seller hasn’t replied
I bought a pair of speakers yesterday as they were local and collection would be easier (and postage wasn’t an option on this listing). I sent him a message to arrange collection, and an hour later sent another saying I’d be available sooner if it wo...
Returns under warrenty
I bought a intercooler and the seller wants the item number, which is currently pending being taken out of the vehicle, I do have proof of purchase, but they won't let me have a refund without this part number. Is this allowed?
Double postage cost, only one label for both items.
Hello, I have sold two items to the same buyer. eBay have charged double postage which was £5.54, but only allowed me to print one label. It would only cost £2.75 to post both items in the same box, so the buyer has paid £5.54 for postage when £2.75 ...
Refund denied is clearly an error
My refund request is denied because I have to wait to confim an item isn't received. This is in spite of the fact that the seller has messaged me through eBay to say they no longer have the item and want to cancel too. eBay keeps passing the responsi...
Combining postage when it’s mixed
A buyer has bought 4 different items and postage is Simple Deliver on 2 items and the other 2 will be posted via the traditional ‘pay at the Post Office’ method. The site is preventing me from combining postage which isn’t fair on the buyer. The buye...
Postage
Hi AllI sent an expensive item with Evri, I paid for signed postage but the courier threw it over my buyers back fence. The item was a drone that cost my buyer £800. I couldn't get it covered as Evri do not cover this item. I contacted Evri and they ...
was refunded for item then they took money back out next day now ststem thinks i have been refuded
the seller will not accept they have taken money back ebay thinks i have been refunded and i have no item or refund and no human being to show screen shot of my account and what has gone on
Refund
Hello, my name is AnnaI bought trainers but RoyalMail delivery did not find my address and sent the parcel back to the seller,I need a refundI will attach a photo belowThank you for your understanding.
extra postage charges by eBay
eBay has a fault in its sytem in that it is asking for additional postage costs to print a label although postage paid for by the buyer. This appears to relate to using the sell simmilar link. To resolve had to cancell purchase and re submit without ...
Dishonest buyer requests return
Hi, hoping for some advice.. I sold a men’s suit, all dimensions very clear via photos with tape measure indicating chest, back, arms, shoulders etc. The buyer realised it would be too small after purchasing but before receiving the item. Now they wa...
Batch update weight and parcel size details
For some reason unknown to me the weight and parcel size fields have been updated with duff information. This applies to hundreds of my listings.Have looked to see if these fields can be batch updated but not found anything so far. Does anyone know i...
seller demanding feedback.
Hi, I am hoping someone can help as Ebay live chat is pretty useless.I bought an item, no issues and I left positive feedback.The seller emailed me 3 times soon after to ask me to leave feedback. The email was polite but very annoying. I explained I ...
Resolved! Return shoes which are too big.
I have bought a pair of Dr Martens sandals which are way too big ! They are my size but massive on the feet.There is nothing wrong with them but i will never be able to wear them.The seller has a no returns policy so do i have statuary rights as when...
Issue with creating a listing (re item location)
When I try to list item it takes me out of the ebay app into a web browser then I get a message - looks like something is missing or invalid. Item location. Can anyone help with this?
Seller sold something that doesnt fit
Hi All. A seller has just sold me a shirt that I was assured, was a Uk large size & only receiving today and its a medium that doesnt fit, doesnt take returns & will not refund me. What do I do now?
TINY T SHIRT SOLD AS "XXXL"
Had my T shirt delivered today. It was advertised by the seller as "XXXL". I am not a big man, only 5'8" and 40 chest. When I tried it on it was a struggle to get into and if I washed it only a Hobbit could wear it. So that is a deliberate lie, selli...
Restrictions
My account is restricted and has been for years. I have an outstanding balance due to me and I cannot get it due to the restriction and I’m also unable to list any items for sale. How do I resolve this?
Why do you accept fur for sale? You won't sell tobacco products. Killing animals for vanity is toxic
Why do you accept real fur for sale? You refuse to sell tobacco products. Why is the torturing of animals deemed less toxic than that. I think your morality is somewhat skewed.
Unable to place late bids on auction items
Hi, I generally like to bid on auction items at the last possible moment (manually, not sniping). Recently, when I press to place a bid, the box appears briefly then disappears before I can put anything in. It says the auction has ended, but it hasn'...
Postage on offers
A seller offered an item with postage added and an option to collect. The seller made me an offer as I had viewed his item and I contacted them to say, if I agree to the offer eBay would automatically add the post. We agreed a solution but it seems t...
Changing delivering options
How do I change delivery options after I receive bids, I do not post abroad and my listing states that I do
Shipping on bulky and heavy item in uk
I'm trying to list a Kayak for sale which weighs 24kg and is approx 1000 x 600 x 400 but can not get any option for DHL which is needed under the simple delivery option. I have tried changing my settings and also reading the issues other users have h...
Unable to post classified add
I made a classified add ready to list, press list add and it comes up with a red banner at the top of the screen saying that it cant be listed because of an issue with the item location. I've double checked and all the addresses on my account are the...
Postage of oversized items
I am trying to list a pair of skis and would like to offer postage. Whenever I get to the postage options on the listing I am directed to simple delivery which doesn’t include dimensions big enough and chooses a postage cost way below what it would c...
Add post code
I am trying to list item on the market but unable to add the psot code!
Resolved! Feedback Score
I’ve been an eBay member for over 20 years. I’ve bought and sold many items and always had a very good feedback score. I’ve been absent for a few years and am now selling some items. My feedback says 195 but says no positive. So although it doesn’t s...
list items alphabetical
how to put my listings alphabetically
Removing an item from my selling list that has been hidden by eBay for an advertising violation
I have had an item within my selling list hidden by eBay for an advertising violation (Iphone 12 accidently listed in the category of an IPhone 14). I accept this was wrong and a mistake. I changed the catagory to the correct one as eBay asked and ha...
How to release payment from my balance.
I have forgotten how to get my payment released to my bank account.
Return an item that wasn't sent on time - sender refusing refund but sent after requested not to
Please can you advise how I can arrange a refund for an item that wasn't sent on time. I bought something for my husband's birthday on 2 August which said it would be delivered on 7 August. The provided a tracking number on 5 August so I expected it ...
Resolved! Postage to USA
Hi, had a sale over the weekend and item is heading to USA - cannot send via Royal Mail or Parcelforce, only DPD or Evri but requirements state buyer's email must be provided but ebay won't let this information be shared between buyer and seller. Any...
Resolved! Reporting prohibited items
When trying to report prohibited items the instructions say "Click on the question mark on the listing".There is no such symbol anywhere on the page.What happened to the simple "Report this item" icon thingy they used to have?Another ebay glitch...
classified advert
i am trying to list a classified advert and it wont allow me to and keeps asking to add location i cant see where it asks to add location
Postage
I want to enter my own postage costs, how do I stop EBay from putting in their own cost for my listings - it's so frustrating!!
Simple Delivery
Trying to list an item that will go into a normal envelope and can be posted 1st or 2nd class post. Postage just defaults to large letter 1kg. Can this be avoided? Thank you
Resolved! Postage to USA listed as option, but not allowing buyer to pay?
Currently sold an item to a USA buyer. I have listed on the item that I do post to USA. When the buyer has come to pay it is telling them that I don't ship to the USA. It now won't let me invoice them
EBay automatic relisting seems to have stopped
Does anyone have an issue with eBay seeming to have stopped auto relisting items which have ended but not sold. I had to relist over 100 items that eBay would have auto relisted in the past, has something changed ? Thanks Ruth
Resolved! Bid history/timing/highest anomaly
I recently got pipped for item 226925699133. Nothing unusual there - happens all the time..But in the bid history, the winners bid was placed 2 hours before close of the auction, but they were never the highest/winning bidder. I'm not suggesting they...
Didn’t receive item i ordered order number-261344041810
Hy i have ordered sonic watch. item number -261344041810 and i could be delivered on 25 august but yet i don’t receive the parcel
Simple delivery tracking not working.
Sold an item for £75 on the 15th posted 16th & tracked stated received at parcel shop & receipt was given. But it’s now been 10 days and the tracking hasn’t changed and the link taking it to the evri website doesn’t work either. Buyer said they’d let...
UK Resident being charged VAT on used item purchases
I am an American living in Scotland and I wish to sell some items on eBay. I have a UK registered eBay account with my UK address. It did ask me my nationality, which I put down as USA. When I attempt to sell items it adds VAT to my listings, which I...
Nectar points not awarded for purchases
I have been noticing that despite logging in to Nectar and following their links to eBay prior to making a purchase that some points, especially on higher value items are not being allocated. Today, (26 August 2025), I decided to contact Nectar. Thei...
Purchase history 2023
Can't see any purchase history for 2023
Item delivered but not ordered
I had a parcel delivered by Evri that I hadn't ordered. There is no return address or sender on label only a reference number. What do I do with it. Any suggestions?
My order delivered to wrong address. Seller not giving refund and Ebay not stepping in to resolve
I placed an order on 16 August. I received an email on 20 August with tracking number and message saying "the seller marked your order as dispatched". I clicked on the tracking link in the email and it showed that the package was delivered on 18 Augu...
Hoilday Mode
Hello.I am away on holiday from 29th August to 16th September.1. Should I show my items with this hoilday mode showing.or 2. Should I hide my listings.If I choose number 2 and it is reflected in feedback from a customer, will eBay remove if received ...
seller had the wrong address so the return came back to me the seller, now I cant get another return
07-13406-08348 Please can someone help with the return of this above item, the first return went to the wrong adress and came back to me, now I cant do another return. Please can you call me to help
Buyer only returning 1 part of 2 but requested full refund
Hi I’ve listed and sold 2 items together the buyer has said one of the items is not as described and damaged , , eBay automated a return because of this reason which is definitely not true it was in perfect condition I have a 14 day return so no need...
Listing was removed
I listed a product on Ebay, the bots had removed it saying it was a counterfeit product. I have made other listings similar to this one but they are good. I made an appeal but still have nothing come back. Do you know when they'll respond and how thi...
Lazy AI listing descriptions
Though it may be very helpful to have AI generated descriptions available it is extremely frustrating that it has caused a increasing laziness to put essential details in the listings.For example, condition report and sizes.I've been trying to find a...
Resolved! New Watch Listing
Hello, I advertised a watch with eBay yesterday and have received 2 separate offers. I accepted the second offer however I am concerned the buyer has no ebay history and this me be a scam as now my watch is no longer listed for sale and I am missing ...
Refund
Hello i bought a product from a seller called and in a years time we encountered a problem with the product, with the one year warranty on the product the seller advised us to send the item back to them in which we did, Then they told us that they co...
Adding postage options that aren't 'Simple Delivery'
Hey everyone, I'm trying to list a bike frame for sale. I don't want to use Simple Delivery as I don't want to wait in all day for DHL. Is there a workaround to list ParcelForce as a shipping option?
Pay the agreed reduced price
I agreed a lower price with a seller, how do I make that new lower payment
Resolved! Simple Delivery isn't so simple - tell me how to cancel a label and get a new one.
Sold an item, got a prepaid label. Parcel wasn't accepted at the post office as it's a bit too heavy and too big to be a Small Parcel. So I need to cancel that label and print a new one. Was super-simple to do so before the so called 'simple delivery...
Buying from the USA
16-05-2025 2:33 PM I am trying to purchase the following item on eBay UK: 257077437032. The seller has many other items that show up on ebay.co.uk but this one doesn't. Looking on ebay.com the shipping info on this item says 'may not ship to the Uni...
collection
buyer says ebay have not sent him QR code for me to scan
Resolved! Buyer defrauded by a buyer
Hi! Please help me with this problem! I found a product on Merket please and I want to buy it, but the person in question can neither bring it nor let me pick it up because it is in a place where it is impossible to enter and asked for my name and ad...
Buyer won't pay!
I recently sold an item but it had a missing part. I advertised this fact and it was sold. Everyone was happy. Then a week or two later, I found the missing part and contacted the original buyer - I told them them I'd found it and did they want to ad...
Safest delivery high value
Just a bit worried about a High value peice of jewellery that is wanted by a member and they want it re-directing to the post office rather than their ebay listed home address!! Or asked to send via royal mail to home but not next day I said I will o...
Seller not responding
Hi, I purchased some TPMs sensors in April and they are starting to fail! No response from the seller! How do I raise a dispute with eBay?
guarantee on faulty item
i tried to contact seller on several occasion's with no luck. so chatted to an ebay rep. they ran through things with me and said they would contact seller. they had no luck so said they would instruct seller to make a full refund. my problem is now ...
Item failed inspection and sale cancelled with 'item cannot be exported'
I purchased a vintage HP65 calculator from a US seller to be shipped to my address in the UK. I have purchased several vintage calculators through eBay from the US without any issues previously.The item was shipped via eBay's global fulfilment servic...
Item not arrived, EBay need to raise a claim against Evri?
Hi everyone, seeking some help and a human at eBay not the chat bot that doesn’t help. I sold an item recently, buyer didn’t receive. Evri have confirmed they have lost the item. I have refunded the buyer m. After 2 weeks evri have said that they don...
Classified ad not working
I am listing my car for sale on classified ads.2 days I have tried to list it but it says location missing,but there is no location tab on the listing page to fill in ?
Why is eBay Failing to Fix Their Postage Issues?
Yesterday I reduced the price on 44 active Buy It Now listings. eBay's computers, of their own accord, then proceeded to change postage liability for UK customers from "Seller Pays" to "Buyer Pays". When I complain to eBay some of the agents say it's...
Selling
Hi. I sold an item and sent the item tracked.when I went to upload the tracking number I couldn't find it.i endid up getting the pre-paid label by mistake which added it's own tracking number. Now I can't add the tracking number I have.i messaged the...
item from China? Or London
Why does this site allow companies to advertise goods that are from London (in my case), then you wait forever for the delivery, and you find out that they are dispatched from China? I'm sure it's a law for misrepresentation, or maybe is a money-maki...
SIMPLE DISPATCH
I HAVE JUST DISPATCHED A BOOK -115 GMS, LARGE LETTER - THAT WAS LISTED BEFORE THE SIMPLE DISPATCH SCHEME AT £6.99 - (4.99 + 2.00 POSTAGE) . BEING FORCED TO SEND IT SIMPLE DISPATCH HAS COST ME £2,72 AND AN EIGHT MILE ROUND TRIP TO THE POST OFFICE - WE...
Buyer changes their mind having bid for product and accepted terms of sale
Hi Can someone help me on this please?We clearly set out our terms for sale as a collection only item. The buyer bid and paid the monies and then made every excuse not to collect (so evidently changed their mind) and then appealed that we had not dis...
Location not listed
Im trying to list an item but it says problem with location, it gives me no option to add my location, i have never had this problem before with other listings
buyer got a full refund but did not return the item
I sold a thule caravan bike rack, the buyer was happy to take the item but noticed that there was some brackets missing. I gave a partial refund and the buyer was more than happy to take the item away. Subsequently the buyer lodged a complaint and eb...
From Business seller back to Private seller
I'm no longer a business seller and haven't been for many years. I'm selling my campervan on Ebay and just realisedIt states I will accept returns within 14 days! Im trying to change my account back to personal account from business account - is this...
Location issue
I’m trying to list a van for sale. Every time I go to complete and list the item it keeps saying I have a location problem and I must show the location of the van. I’ve looked everywhere and I can’t see where I enter the item location. Has anyone any...
item location problem
im trying to list a car and it keeps telling me i have a item location problem . having searched all over and made the relevant updates it still will not list and still get the same error "Looks like something is missing or invalid. Please fix any is...
Sold an item that goes over the small parcel threshold after packaging.
I sold an item that I thought was under 2kg. However, after packaging, it's about 100g over so no longer eligible as a small parcel. I have tried cancelling the postage label through ebay but it won't let me. Is my only option to cancel the whole ord...
Scammer Allowed to Leave Negative Feedback
HiI had a return today where the buyer had swapped out good parts for bad I actioned a call back and explained that I would refund but need to report this to Ebay the call back agent said he would open a case against the buyer, I asked the agent for ...
click and collect
I purchased an item for click and collect at a collection point I have been using in the past. The business has changed owners and the click and collect service is not so well run.I gave them the barcode for them to scan but it seems as if the transa...
Please help. I want to send an invoice to my buyer to add postage.
The instructions are to go to Orders-Actions- select invoice. But in Actions it only says Edit. Please can someone help. Or can someone tell me how to contact eBay, not the AI chat which is rubbish. Thanks
Simple Delivery Charge If They Get It Wrong !
HiI really don't understand simple delivery! Ebay tell you what the postage should be and if we alter what they recommend you could get a charge.. But now it states as you go to print your label it must not exceed the option selected, so if they get ...
Unable to list cooker
Hi, I’m attempting to list a cooker but it’s not letting me as the manufacturer (Stoves) had recalled a few models a couple of years ago. My cooker isn’t one of the affected models, yet I’m still unable to list it. There’s a few very similar cookers ...
Buyer no feedback
I always check buyers before sending and I note this buyer says been on Ebay since 2021 but on checking feedback there is nothing - no positive, no negative. Just felt it seems a bit off as the buyer says she has bought things? Am I right to be suspi...
Variations and simple delivery
In the good old days before Simple Delivery I could list multiple items as variations on a single item and set the postage so that postage was only paid on the first item bought. The automatic changes ebay has made to my listings seem to have removed...
Scammed fraud
Account was hacked payment card removed and goods worth £275 reduced to a fiver he as£5at my end it stated your item as sold for £255 so I duly posted expecting payment of £255 to follow and waited than a payment arrived for £5 .? I contacted the buy...
Make a offer
Trying to make a offer get taken to paypal then get taken out of paypal with no offer made
Shipping costs
Hi, I bought two different items (BD discs) (I have won two auctions) at the same time from one ebay seller and he charged me double for shipping cost. How can I get a refund of one shipping cost? Please, reply, help. Thank you.
Error
Every time I try to update my info I get this and can’t do anything with my eBay. Sorry, something went wrong. Please try again later.
Feedback
Is anyone else missing Feedback comments, I have sold a few items, and my feedback number has gone up, but the comments are not in the feedback profile, someone left me feedback yesterday, as my number changed from 905 to 906, but there is no comment...
Combined postage on simple delivery on buy it now goods
I am private seller. I have just had a buyer asking the cost of five items if sent altogether. This used to be easy but last week I had a buyer who bought seven items. Ebay grouped four of them as combined, then two of them, and then one. How can I e...
Problem with a "purchase"
Ive just had a complaint from a person who had an item in her basket but when she decided to complete the transaction someone else had taken the buy it now option and completed the deal.This person is now blaming me for her not getting the item.How d...
return canceld item
a item i orderedthat i canceled within 24hrs of ordering as soon as i noticed the delivery time.the seller refused to cancel as they said it had been dispatched. it has now been delivered i have asked for a prepaid postage label the seller is not rep...
Feedback useless
So feedback is useless ..! Recently left negative feedback for seller (only the second ever) it never went onto his account and has now disappeared , so WHAT is the point of feedback ..?
Posting an item I have sold
I am trying to post an item I have sold but when trying to get the postage label it is coming up with “The delivery address contains invalid or missing fields. Please amend this and buy your label.” How do I resolve this?
excisting listing of forks blocked from taking and offer as it is restricted due to bladed items ...
i know this frequently does people's head in when they try listing an item that has no blade but still gets blocked due to this . i have one better now , an excisting listing of a set of forks with no mention of a knife or blade anywhere near gets it...
Hi all l have just sent 12 items to one customer who bought them separately but paid one group posta
I have just sent 12 items to one customer who bought them separately but paid one group postage . But ebay have only put 5 down as dispatched and it won't let me mark the others as dispatched what can l do
Home post office pickup but item is displayed as “dispatched”
Hi there! thanks for the help!I have just sold an item and have chose to have the Royal Mail delivery collect from my home. However, now my EBay app says that my item is already dispatched but the postman isn’t due to pick up the delivery until tomor...
Currency.
I'm registered in the UK. I've sold things on here for £££. I'm trying to sell something else but the pricing is now shown in US$. I've tried to see how to change the currency marker but all the AI bot tells me is that currency is determined by your ...
Postage
I have a buy that has purchased 5 items, all on simple delivery, why can they not be posted together? simply delivery puts them in 2 separate baskets. Why has ebay changed this? it's causing too many problems! I'm thinking of ditching ebay for other ...
Item unavailable
I recently made a purchase. The seller marked item as dispatched. And provided tracking details. I then recieved a message today saying the item is not avaliable, and would I like to look at substitute items. I replied saying no thanks I want a refun...
I need to verify my ID and age.
I need to verify my ID and age. I don’t have a credit card. I DO have passport, birth certificate and photo driving license.
Selling
Hi, how can I get to items I didn’t sell in March 2025 to re list them again please ?
Cancelling an order after seller rejected it once
Hi all, I recently bought an item (a trading card) but then requested a cancellation. The seller agreed to cancel, but by mistake clicked the dispatch button and now neither of us can cancel it — we’re both getting the same “can’t cancel” message. Th...
Looks like something is missing or invalid. Please fix any issues and try again. Location
Hi, just wondering if someone could help me please. I am trying to list my car for sale. My listing is complete, however when I try to post the advert im getting the following message "Looks like something is missing or invalid. Please fix any issues...
inaccurate signing in location
Having changed my password, as prompted, I received an email from Ebay stating a new sign in was noticed. Clearly this was me, but the said email gives the wrong location each time, despite my account details being accurate. Help!!
Should I buy from/trust this seller?
Hi there - I am wondering if any kind ebay member would give me some advice. I am interested in buying a new Lego figure that costs £31.88 plus £3.71 standard tracking (it's the lowest price for that particular figure (new) on ebay). The seller accep...
Dispatch and dispatch time
I was contacted by Ebay on 22nd August to tell me that my Item had been sold. It had to be dispatched by Royal Mail within 3 working days - by Monday 25th August. As there are no parcel collections by RM on Saturdays and Monday 25th is a Bank Holiday...
descriptions on listings have got very poor
i buy and sell on eBay but the descriptions on the condition or items has got very poor. it seams sellers are happy giving you a potted history about Susie Cooper , and saying what it once may have been used for ? but they miss any details of the ite...
Resolved! Overseas customers paying VAT ?
Hi, Everyone,haven't been able to get my head round this.As a UK seller who is not registered for VAT and will never achieve in excess of £85k Why is it that when I sell my postcards overseas eBay are charging VAT ?Can this be avoided ?RegardsGraham
Again...and again
I have posted twice on this thing and people are suggesting things I've already done.... But I can't reply to anyone.... there's no option to do this. Or at least I haven't found it , which is another problem. Why oh why have a help community when it...
Problems listing a car
Trying to create a new listing to sell a car. Everything is entered but when try to publish it says location is missing. Nowhere to enter. The payment options shows "cash on collection " as the only option and no location box. Tried using help bot bu...
Listing problem, my Ebay says my Payoneer isn't ready
Hello! I'm new to all this stuff and I have been trying to sell vintage shoes. I haaf opened a Payoneer account, it was the only option Evay gave me. Payoneer sent me a letter that my Payoneer account isn't ready ready and verified. Ebay doesn't acce...
Ebay is different
Why has ebay changed. My user name is different, and according to them i have no previous purchases ( although i been on ebay over 10 years) and they are asking me to add a new card before a purchase can be done. Whats wrong with the card thats regis...
Seller admits losing item
Looking for help, I think it's unfair that a seller can create a postage label and mark it as dispatched, when it hasn't. Recently brought an item and the seller provided a tracking number, and marked as dispatched. I then receive a private message f...
Coral jewellery is not live animals
I do not sell live animals but ebay has removed my coral jewellery. How does that work? The coral is not alive, it is dead coral made into jewellery. Can't even make contact with ebay, just goes round in circles. How can this be sorted please?
Increase the item quantity in my basket
Dear Team; I have been struggling on how to increase quantity in my basket for an item. Can someone show me ?
eBay's Computer Continues to Revise Postage of its own accord!
I have just revised 44 But It Now listings, changing the prices. And now eBay's computer has changed who is liable for postage from Seller to Buyer. Why? They said this would never happen again! I am not happy. I will now have to spend a considerable...
Postage
I have posted and item sold on Ebay, the day of the purchase. I have the tracking info. I used the post office as the prepaid label would not work and I wasn't getting anywhere with Ebay support. Frustratingly I can't update to say the item has been ...
Quoted wrong postage
I have made a mistake with the postage on an auction item and someone has bid on it. I am trying to get in touch with the bidder to tell them and give them the opportunity to retract their bid if they are unwilling to pay the correct postage. When I ...
Right catagory
I want to list my riser recliner chair,but when asked what i am selling when i put riser recliner chair it says no matches found. Can anyone tell me how to find the right catagory to list my riser/recliner ?. I did list it when it said continue witho...
Disappointed
I am beyond disappointed.... After asking a question about a problem I'm having listing an item I have not had any constructive help. One person said it was a glitch at the moment in the system, another suggested I need to update everything in my acc...
Query re Ebay dictating the price of an item.
Hi. I am trying to create a listing and put the item at £79.00. But eBay is automatically changing the price to £183 based on other items, BUT the items are not similar. Every time I put the £79 in, it takes it out! Any suggestions on how to tackle t...
BROKEN GLASS
I bought a relatiuvely expensive vase that arrived courtesy of ebay shipping in 100 pieces, I have the return slip and the seller is aware but doesn't want the itewm back, they have video and photographic evidence, so I still need to ship back a bag ...
humans
are there any actual humans operating Ebay ??? Been trying to list an item for sale for an hour now and keeps coming back"Looks like something is missing or invalid. Please fix any issues and try again."Item location Tried and tried again but nothing...
Shipping via ebay
Customer messaged me after paying for item asking me to ship by Royal mail. When i clicked get shipping label it only gave me option of Evri so i told the buyer that. She said change or she will take action against me with eBay. Just wondering can yo...
Posting
My buyer has requested I send Royal Mail but I have evri set up as simple deliveryhow do I then mark as despatched and upload tracking once I have posted the item?
Refund for seller fees
I've reposted the same ad 3 times because the collection address was incorrect despite the fact I'd updated my account address. I didn't want to leave the ad live with the incorrect collection address so ended the listing early twice. The collection ...
Relisting period
My items wanted relisting and I just did what I usually do but they are ending after 7 days and I’m having to relist again. They always relisted for longer and I’ve searched all weekend how to fix this. Can anyone help please
Voucher CODE 8%
Hello all, I was provided an 8% voucher code for being apart of the NHS, the request is to make a purchase over £20. Every item I have attempted to purchase for the past couple months the code shows up as either invalid or "this looks like that's the...
Why do ebay allow so many counterfeit goods to be sold on their platform
It's irresponsible and surely against the law,There are many reasons for NOT selling fakes... quality and safety of goods, legally ebay should be made to take responsibility.
Change collection address
I'm trying to post a listing but everytime I do the collection address is incorrect. How do I change it??
Credit card required for 75 yo to buy a hand saw.
I have been a member of Ebay since 2003 and have 100% feedback. I am 75 years old, trying to make a living doing odd jobs. I tried to buy a Bahco handsaw but was asked for a credit card to prove I was 18! I don't use a credit card. I have 2 debit car...
Rejected to pay
The item I'm trying to buy is advertised as it would post to many countries via GSP. Among many others, the list also includes Hungary. However, when I wanted to pay, I got the following system message: "Unfortunately, this seller won't send this ite...
two accounts
Some how over the years I ended two accounts and now wish to close one of them
airsoft policy does not cover vertical or angled grips, ok to sell?
as the title suggests I'm wondering if its ok to sell picatinny angled or vertical grips, my items are 3d printed so probably wouldn't cope with the usage of a real firearm. Ive attached an image of the item I wish to sell along with the fittings ill...
Selling problems
I have sold plenty of stuff including vehicles,trying to sell this for my brother in law. Filled in everything, can't see anything missing and every time I try to list I get this message.Tap "item location " and it takes me to a plain white screen
Enter location error when listing a car
Im trying to list a car but can only get as far as drafts. When try to list it says error, enter location, but there is no where to enter it. I've tried on phone app and laptop page. Looks to be an eBay issue
Suspicious Sellers - iPhone 16
I am in the market for an iPhone 16 pro max and whenever I look at the seller, there is like a 90% chance the account is a new ebayer with 0 feedback score rating. I think there is a new scam going on because seeing at least 20+ accounts over 2 weeks...
Pay outs on hold
Hi I have a blue banner saying payouts on hold to verify my new bank account that I recently added. But I haven’t added a new band account and it’s the same one I have always used showing in my sellers account. I have only been selling for a few mont...
Buyer stating product faulty
I have a buyer contacting me stating that the sandals I sold her were not just faulty but not genuine. They became damaged while being used by her and she has apparently thrown them away. I have offered her a partial refund but not interested. Any su...
ebay contact us error
whenever i try to contact with agent and in chat box only text is seeing from last 3 days and its also not editable
Free additional item postage on simple delivery is broken
Can anyone help with this problem, I have a multi item, multi variation listing that was free shipping on additional items everything worked as expected prior to simple delivery. Now everything is setup the same but simple delivery refuses to apply t...
Delivery and payment
I used a different delivery service to the one booked through ebay as the post office told me yodel wiuld not take the parcel so i sent it dpd at extra cost to me and it still arrived on time. Can they still sign off the deluvery and releade my payme...
Seller sold me a defective item, not as described. Accepted my return but return case was cancelled
I bought an item from a seller.An open-box ROG ALLY X - handheld gaming computer. It arrived not as described and damaged. I don’t know if it was damaged in shipping or not but it doesn’t look like it happened during shipping as there were no impact ...
Combined postage
One of the reasons I stopped using ebay was because the opportunity to send invoices with reduced postage for multiple purchases option disappeared. Most of my listings qualify as items that are OK for normal postage not simple delivery and have low ...
Refund
Hello there the buyer receive my package however is been broken But I packed well But they came broken to the buyer am I understanding correctly that this is not my fault but the fault of who delivered
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