Member To Member Support

I have 3 items showing as active but 2 have disappeared

Morning, I am posting as a seller and hoping for some help. I have 3 items showing as active however 2 have disappeared. I've tried everything I can think of. Been 36 hours since they disappeared. Thanks in advance Suzanne

account suspension MC011

I got a mc11 after 13 yearsThen they asked me to confirm the delivery of the orders.This happened.Then they sent order numbers again, I also confirmed the delivery.Then they permanently closed my account without any reasonI am the best seller and hav...

Vat

Hello.Am trying to make a payment (a bidding to be more specific)from outside UK like i always do but i keep getting an email from ebay that on top of the ammount am gonna have to pay extra vat.That eas never the case before since am posting in UK.Wh...

account suspension

I got a mc11 after 13 yearsThen they asked me to confirm the delivery of the orders.This happened.Then they sent order numbers again, I also confirmed the delivery.Then they permanently closed my account without any reasonI am the best seller and hav...

Nectar Bonus Points 3,4,5 purchases

HiHas anyone received their Bonus Points from the above promotion that were due to be credited yesterday 16th May 2024? There does not appear to be any relevant contact details on Ebay and Nectar Chat cut me off.Asking as I have not received after pu...

Bonus points on 3, 4 or 5 purchases made on the eBay app in April, points will be issued by 16 May

Anyone else sign up for this?Have you received your points yet?Made my 5 purchases to qualify and nothing yet received!!

Have not been awarded bonus points from Aprils Promotion, has anyone else had this problem ?

Aprils promotion for upto 1500 bonus points that should have been added to my necter points on 16th may 24 have not been added.

Confirming identity won’t accept what I send

I have had the banner saying update my details and payments on hold.was told by customer service that I could use birth certificate and utility bill to confirm my identity as don't have any other ID.uploaded and next day banner came back obviously so...

Resolved! Payments

Hello all, Last week I had my payments put on hold, aparently for a periodic review the review completed and the payment was paid out. This week I have sold something else and my payments are on hold again for another periodic review is this normal? ...

UNABLE TO LIST ANYTHING!

IS ANYONE ELSE HAVING A PROBLEM LISTING NEW ITEMS? I HAVE BEEN TRYING TO LIST FOR THE PAST 2 DAYS BUT IT SIMPLY FREEZES WHEN I GET TO THE POINT OF LISTING AND THEN DROPS OUT. IT WILL LET ME RELIST ITEMS BUT NOTHING NEW. THERE IS NO "CUSTOMER SERVICES...

Import tax

EBay have wrongly charged my item buyer £33.20 import tax for a shipment being sent from Kent to Dorset and I am sure that is illegal

Second chance offers

How do you send a second chance offer? Looking at options I do not see it on the "Cancel an order" screen

Damaged Parcel

Hi can anyone help me as I am not sure what to do.I posted lovely skirt in a sturdy box on Monday. Bought Evri tracked postage label via Ebay. Tracking showed as out for delivery. Next update shows Damaged parcel? no further tracking after that from ...

EBay’s illegal import charge

EBay have wrongly charged my item buyer £33.20 import tax for a shipment being sent from Kent to Dorset

Item arrived broken - how to resolve refund?

Hi We have a frustrating issue regarding an expensive and new camping mat that we sold. It was working fine before it left here, we tested it, but the buyer is saying it leaked as soon as they tried it, and wants a refund. We had avertised as 'collec...

EBay query

Clicked on the email to accept 80% off fees, yet it hasn't been applied

Volume and weight

Hi community, We are thinking about selling on EBAY UK, but one forwarding agent told us our product will be charged 3 to 4 times higher as usual because it is "vlume goods". They say: ".....if your goods are volume goods,the calculation method is le...

EBay charges

EBay keep on invoicing me for £21.42 each week. I am trying to sell a motorbike on eBay but with no success. I believe insertions are free until sold?how can I find out what these charges are for?and how can I stop them. is it possible to talk to som...

Return accidentally cancelled

Incorrectly selected a carrier when processing a return, when i tried to choose another postage the return was logged as cancelled. Am I able to reset the return to start again?

Auto pay

I want to turn off auto pay but have no idea how.

Expired

I ordered for vitamin c on 14 of may and I received the order on Friday which was yesterday but I was disappointed with the order it was few in the container and was expired. I contacted the seller yesterday and today and he as not responding to my m...

Pick up only

How can I provide the seller with the address if an item is pick up only? They have paid for the item and being held in EBay account but when I message them the pick up address I am not sure if EBay is allowing me to pass it on as contact details not...

Fees

Why is it impossible to contact eBay apart from the useless automated system that never answers your question. I listed 2 hats and as they come under clothes it should be free as was another hat I sold. But they have charged me an extortionate £1.32 ...

Counter offers but no offers sent!

Hi, I've been recieving quite a few "counter offers" from buyers, but I don't allow offers on my listings and I haven't sent any offers out, a customer recently insisted I'd sent her an offer (although then said she couldn't find it) and was quite an...

Resolved! No bar code email received

The automated bot help that eBay provide is less than useless. I need to speak to a person and I'm faced with this useless firewall. So rant over.. I have a parcel waiting for me at Argos Click and collect. Royal mail sent me a photo to confirm it's ...

Bidding not allowed in US on UK listing

Hi there. Anyone know how to change the listing so people can bid on it from the US? I'm in the UK. Doesn't seem to be working when I change it. Any advice? thanks! ed

selling

does anyone know why when I messaged a buyer back it came up with ...no longer a registered user...

Label refund

i have paid twice for a postage label. How do i get a refund?

Why can’t I put items in watch list, basket etc.

For the last couple of weeks I can’t put items in my watch list/basket etc. I have tried everything, even clearing my history on my iPad. I am finding this very frustrating & furious that I can’t shop on eBay. You can’t even contact ebay, & ask what ...

Payment

Hi, How do I get EBay to confirm they have received payment before I send item out?

Rip off Sellers

Hi I bought a Xerox C400DN from Ebay 3 months back. When testing the device he'd locked me out from the system. And testing the default 1111 and serial number as the password refuses to log in

Review

I reviewed a transaction which was expeditiously completed by the seller but was ridiculously delayed by the courier. Accordingly, I gave the experience a neutral listing but in the text made it clear that any criticism was aimed at Yodel NOT in any ...

80% selling fee can’t list me boss brands

On 80% selling fee didn't leave me to list any Boss items.leave me to list but promotions it isn't cover

Lost Money and Ebay Closed my Case

Purchased I phone but envelope arrived containing only cheap plastic watch.Contacted seller and went through all correct steps with Ebay but they refused to refund me and have now closed my Appeal.The seller's profile shows he has done this to severa...

Other auctions using eBay to advertise.

I'm fed up with browsing classic cars, finding an interesting car at a reasonable price, clicking on and finding out it's another auction company using eBay to advertise their upcoming sale. Surely this isn't what eBay is for. If I wanted to look up ...

You’re all mixed up !!

Does anyone else find it rather annoying that whilst scrolling through eBay, it will come up with, you're all mixed up !! When it's the app that can't keep up to pace ! Very frustrating !!

APRIL BONUS POINTS

As anyone recieved their bonus points for the April 3, 4, or 5 purchases. Suppose to be added by 16 th May. I have not recieved mine yet . I purchased a couple of items this week and the normal points for the items as been added so whats the problem ...

Resolved! VAT on second hand tools

I am bidding on a second hand hammer drill from an alleged private seller who has indicated on my leading bid that 20% VAT will becharged on the winning bid. Is this correct as I've not come across this problem previously?

Seller does not refund my money

I did buy "Brown Kraft Paper SOS Food Carrier Bags With Handles Takeaway" item the item didnt arrive around 2 weeks to my shop.i order new plastic back from another company its arrived And I called the delivery company to take that parcel to back. An...

Book listing with no title OR image - have reported and ebay says no violation

I am a collector and wanted to know the title of a book as they listed the series. I contacted the poster who gave me a copy and pasted response about books - ignoring that I had said there is no TITLE and there are 26 books in that series. Back and ...

Cancel a postage label. UK.

Hi I'm trying to cancel postage labels.The community and the guides tell you to select "postage" or "labels" or some such from the left column in "Selling" but the are no columns or such words. I've followed the link someone provided to the shipping ...

Forgot to confirm pick up

Sold a large item, buyer paid immediately, pick up took several trips and was tricky as came alone and without a van despite advice in the listing. I felt bad for him as he was struggling to dismantle and I couldn't help, and I was embarrassed to ask...

Confused about purchase

I've recently made a purchase(last night) I put an offer in and the seller countered so I accepted and paid,then I get a message from the seller asking if I wanted it shipped (I paid for the postage)I replied shipped please,the seller then asked wher...

Sold a car for 3rd time

Sold my car 3 times via ebay. It sold twice and both sellers did not make contact or complete transaction. Both were cancelled and 3rd time car sold with no issues. Ebay only cancelled fee on one transaction and are charging me twice for selling car ...

Technical issue

Why can I not change the pictures on a listing only get a blue box around the one I am trying look at next, and the same if I press add to watch list.Had this problem for nearly a week now.

Sold Items showing as unsold and not able to invoice buyers

Is anyone else having items today sell, show bids in Green and then finding the listing in Unsold when there are bids and it has sold, but not able to invoice buyer to complete the sale.

Cannot make return/refund form work

I have bought and received an item off Ebay.The item does not work.So I followed the procedure for obtaining a refund, which has worked well in the past.Unfortunately on filling the form properly, I cannot proceed, because the Confirm button is blank...

Authenticity inspection failed

Hello I purchased some sneakers through eBay's authenticity guarantee system some time ago. I ended up re selling as I didn't need them and never wore them. However weirdly it didn't pass the inspection when I was selling. Has anyone else had this ex...

Unexpected Packlink charge

HiI just received a charge for extra shipping taken through ebay 2.5 months after the item was sold. The item was weighed before the cost was fixed. This seems very unfair as there is no way to rebuff their charge. Any ideas? The weight was nearly 40...

5 of 526 transactions - Cases closed without seller resolution, techincal issue

5 of 526 transactions - Cases closed without seller resolution which is 0.95% (Below standard) and i need to lower this to 0.30% How do i go about doing this?Do I hope to get more cases to resolve in time?Or do i have to wait for 200+ orders? Its my ...

Car buying scam, how to contact ebay?

So yesterday evening 2 men came to view my car and proceeded to try a distraction technique while one of the men then removed breather pipes from the engine and the radiator cap before requesting a test drive. I noticed the scam happening and told th...

Buyer collected and now says item is damaged.

I sold an aquarium and to save the buyer a trip offered to meet halfway as I was on that route anyway. Handed it over, end of... so i thought. The next day he sent a photo of the aquarium with a huge crack in it. This was definitely not there when I ...

Pending payments for something I haven’t bought

I have had a pending payment on my bank account linked to eBay since Monday 13th May.It's not for anything I've bought, it's just appeared randomly, showing as eBay payment pending.Anyone got any ideas how I can get rid of it?Thanks

Listing not showing

I've currently got 4 items listed to sell( still says 4 active listings) but when I click on selling to view the 4 items only 3 are showing up now. Until today all 4 were showing

Fake jbl headphones

I was sent out a replacement set of jbl headphones due to them cutting out all of the time. The replacement arrived with the exact serial numbers on the box .I informed ebay and they said was nothing wrong ?

I accidentally marked an item as paid. how can I resolve this?

Damaged box partial refund.

Hi, I purchased a icons copy lego set, arrived with damaged box, agreed a refund but am not receiving it. Now found the company not in Ireland but China. Started returns but stopped it when we agreed the refund amount. Struggling to ring ebay. Thanks...

Buyer returned an item as he changed his mind but the return arrived damaged

I sold a radio cassette player in perfect condition, the day after the buyer received it he asked to return as he changed his mind about the purchase. when the return arrived back it was damaged due to the poor packaging on his behalf and the display...

Bonus

Bonus points for April on my 5 purchases have not yet been added how can this be resolved.

Fees

Hi I sold the item, the buyer has paid but Ebay has put hold on my payment so I didnt sent the item to the buyer because i didnt known that ebay can hold a payment for 30 days so i decided i will not sent the item.The buyer gets his full refund inclu...

Where are the April Promo Nectar Points?

I also made 5 purchases to qualify for the April Nectar Bonus points scheme... Advertised as points added by 16th May.... No sign yet though! ???

How do I refund on an item that has an ongoing dispute?

Hi, does anyone know how to refund a buyer who opened a dispute and has now returned the item? I have tried to refund but says I can't because of an ongoing dispute. Can the buyer just change to 'item returned' or do we have to wait for outcome befor...

Disgruntled buyer

I'm really quite fed up now ordered some sandals from a business seller to be told the colour I'd ordered were out of stock. Ok fair enough for the seller to then patronise me telling me we've got black which goes with various outfits. I accepted yes...

Seller will not send a pre paid label when they are the one that has to pay for return postage....

Hello Sorry i wondered if you could help me. I am sending an item back and the seller has agreed to a return which they pay for but will not send me a pre paid label and have asked them many times ....They send me messages to send it to their address...

Data protection

Is it illegal to display somebody's parcel tracking information when replying to negative reviews on ebay

Buyer initiated a refund on my first order, ebay wants me to pay from my own money

Buyer initiated a refund on my first order, ebay wants me to pay from my own money A buyer accidently placed an order (that was the reason). I am checking the refund process, at the time (couple of days ago) the ebay system wanted me to put in approx...

Hi

How come they won't charge me £130 with out selling anything yet can you please explain why?????

feedback

Can I opt to delete selected feedback?The problem i see is that i get good feedback but also from some of my suppliers, I'm concerned that my buyers will see these feedbacks and find who supplies me.See my point?

Resolved! Bids and offers

How do I remove items from my bids and offers section? Most of these are irrelevant now.

I won an item, but it's not showing in my purchases

I've never had this happen in 20 years. When I bid, I get notified in the app and by email that I have won, lost, reserve not met or item withdrawn. I bought a piece of clothing, only cheap....I was the only one to bid, no reserve shown, item is show...

80% off sellers fees

I want to accept the promotion for 80% off sellers fees but I get the message telling me it's by invitation only. Why is this?

Selling digital codes

Hi all. Want to sell a digital code card I have recieved but don't want buyer saying it has been redeemed. How can I sell and say it wasn't redeemed? Is there a way I can prove it?Many Thanks

ebay down ? no watchers or hits on shop ??

hi has any one got shop issues ive had no offers hits or views on all stock for 24 hrs very odd?? is there ebay outage

Can not sign in

I get into ebay but it asks for password and then nothing. How do I contact a human being?

Buyer says I did not put item in package

I am being accused of not putting an item in an envelope, buyer has received the envelope and ripped it open, they sent a picture of the envelope to me, the item was definitely in there and they are now accusing me of ripping them off! What can I do?

April Promo Nectar Points

Anyone else who hasn't received Promo Nectar points by 16th May???

Resolved! extra charges from use

Hello everyone, for this product, can anyone give me an approx customs charge [or any other charge] to deliver to UK? https://www.ebay.co.uk/itm/333597619750

Listing duration on relist

How can I change the listing duration on a relist, it won't let me change from 7 to 5

Item not received case started by seller seller for local pickup?

Hi I sold a heavy door for collection only - the buyer bought and paid but then asked if I could deliver it (about 100 miles). After exchanging a few messages, the buyer starts an "item not received" case. how can that be when the listing clearly sta...

postage insurance

Hi, I looking at selling a large item valued at 5k and been given a quote through Ebay for Parcel Force 24 for £17.95 with compenstaion included , yet if I go direct to Parcel Force they want £87.75 excluding Vat only insured to the value of £2500 an...

Refund

I want to refund a buyer who paid for an item, but can't collect. For some reason I can't view my sold items, so can't refund that way. Trying to tell this to the automated bot is like pulling teeth.

automated feedback

Hi ive just chatted to ebay over the computer with what i thought was a simple question but the person i asked didnt seem to know, can anyone here let me know?Ive switched on my computer, gone into ebay and noticed an extra feedback, feedback says Eb...

Resolved! Item not received message from buyer then zero response

Hi, buyer told me item not received as tracking picture is not their house. Tracking seems bit messy. 1. Delivery was attempted no answer 2. They will redeliver next day 3. Manage redelivery 4. Error on tracking number.What to do?I have replied 6 tim...

ebay & evri-yodel

Why does ebay rate and reccomend evri and yodel when they are absolutley USELESS. 5 packets lost since christmas. before i buy from ebay now i ask the seller to change to Royal Mail if there listing states evri or yodel. i use royal mail tracked 48 t...

Refund issued due to pressure and threats

I sold an item and posted promptly using signed for postage as stated. A week after date of postage the buyer raised a item not delivered via eBay, so I received an email from her. I politely immediately responded with proof of postage. Then the emai...

clutch cable clip

ordered clutch cable clip for a c4 pacasso they sent one that was suppose to fit c4 pacasso .It will not now i have no car over week end because thegarage cant get one till monday will have to pay for taxis

Buyer unhappy, used a courier, wants me to pay his courier costs

I hope someone can help. I recently sold an item of furniture. It was a collection in person listing but the buyer used a courier which cost him £95. The buyer is saying the item is not as described but his pictures do not match mine on the listing. ...

INTERNATIONAL POSTAGE CANADA/CANNOT DO LABLE WILL NOT LET ME PAY ALL DETAILS CORRECT INCLUDING C

TRYING TO BUY LABLE POSTAGE CANADA ALL DETAILS ARE CORREC

Item gone defective after 9 months seller unresponsive

We bought my mother in law a rise recliner from a seller back in September 2023, and all was well until a couple of weeks ago when she noticed that seat leans to the side, making it uncomfortable to sit in. After having a look at it, it appears eithe...

Merchant Integration Platform feed upload error

My MIP feed from DataFeedWatch is being rejected and the error is: Could not serialize value of field additionalInformation.packageWeightAndDimensions.packageType However DataFeedWatch say this isn't a valid field and that I need to get the specs for...

Resolved! Item listed as collection only but now getting delived

I listed an item to be collection only but ended up selling and now going to be delivered instead. Will I still get my money

Buyer failed to collect car sold as cash on collection - what to do?

Hi,I sold a car on auction but the buyer is now making up excuses about collection and says I'm welcome to cancel the sale. Feel like I've been caught out by a timewaster.How do I do this and relist without getting negative feedback - also miffed as ...

Refund

I recently sold an old mobile phone. The buyer received it but claimed he couldn't get it to work. It was working when I sent it! I refunded him out of generosity but now 2 hours later he has said it's working and out of honesty wants to send my refu...

Does 80% off final value fees cover 1 day listings?

I am returning an item at my expense

I am returning an item at my expense, the provided return label only covers up to 2kg, the package I'm returning weighs 8kg, how do I go about this?

Purchase from USA gone wrong...

I am having an extremely unsatisfactory experience with a seller on eBay. I bought a car exhaust system from the USA.It arrived safely and in good condition.Unfortunately, I ordered the wrong part so I apologised and we discussed the options.I decide...

Counterfeit stamps on an item received

We got an item 4 months after ordering them and it had counterfeit stamps on it and so we had to pay 5 pound postage

27-11107-66705 order number of a bridle

I have ordered a bridle from a well known seller, this was in January 2024, I have not received this, I was told by ebay that they had closed the dispute as I stupidly closed the dispute, the company told me they could not send the bridle unless I cl...

Customs charge payment

I ordered an item which was dispatched from Italy. I have just discovered it has arrived in UK but there is an additional customs payment required. I've contacted Poste Italia but not heard back yet. I don't know who the UK courier is or how I go abo...

Help please on a stock control / listing system

I am searching high and low for a stock control system that has other functions for multi-channel selling ie listing products on ebay and other channels and also a CRM function. I have looked at veeqo, mintsoft etc, but you cant list products across ...

ebay platform error prevents marking an item dispatched or showing feedback received

I sold an item that was collected in person on ebay.Using a PC and browser. Fees have been deducted for it. The item will not update and the ebay platform returns a number or errors when the browser is in developer mode - a GET operation and several ...

Resolved! Postage Help please!

Hi - I want to advertise something but have always opted for collect in person in the past. I have read through the information about fees etc and read through posts on here but remain totally confused with all the options! Does the buyer pay the pos...

Nectar promotion bonus points on 3,4,5 purchases in April

I accepted this promotion and made 5 qualifying purchases for 1500 bonus Nectar points. Nectar points should have been added by the 16th May but haven't received them.

Automated returns now costing £7.57 !!!!!!!!!!!!!!!!!!

Message from ebay saying £7.57 was taken from your account to cover postage on a automated return , I was sure this was £3.50 a few weeks ago

Nectar

Has Anyone else NOT had their Nectar bonus Pont's added for the buy 2/4/5 items Campaign ??? I should have recipient 1500 points by the 16th of May they are NOT showing on my account !!!!

eBay ridiculous rules! Be aware before money lost!

Quick story to share: 20 days ago purchased the phone on eBay. Upon delivery the phone appeared a very poor and unprofessional way refurbished (protruding glue from the rear cover, fingerprint on camera lens under the rear cover, definitely no longer...

false fraudulent claims

i'm currently having a problem with a buyer who is claiming he didn't receive his item, however he is actually lying, he's had the item, but is falsely claiming it was not delivered, i have a concern because he's blatantly lying, why should a seller ...

Charged twice for postage

Sold an item, generating my own Evri label via eBay.First time errored out with a red banner that said something like "Unable to create label", didn't pay too much mind to it.Tried again 2 minutes later, sucess.However, I have been charged for the fa...

Dispatch delay and no stock

Ive ordered 2 suspension shocks from a seller stating 48 hour delivery , on the 10th may , they were marked as dispatched on the 15th , then yesterday I had a message from the seller saying they only have one in stock and don't know when the other wi...

Minor issue... searching for something from sellers with good feedback (at least 99%)

If you do a search then all sellers/items pop up, including all the ones with poor feedback, which I would never buy from. Now I have their feedback percentage listed, so I can manually scan through and ignore them but this is tedious. Is there any w...

Why has the global shipping service stopped letting americans post to the UK?

I've tried to buy 2 things from the US recently and both times I've been told, "sorry, we post everywhere else in Europe, but not to the UK, it's becuase the global shipping service doesn't send there"And yes, as someone in the UK, my global shipping...

Printing Label

Buyer paid for Evri postage, but I can't print off the label, a message keeps coming up, that the buyers address information is incorrect

Resolved! Member emails with no text showing

I am receiving sellers 'member' emails from ebay which have no text! They do show a light grey box where, presumably the text is hidden somewhere. How can I fix this in order to read it?? It is driving me nuts - I'm not very tech savvy and get a bit ...

Resolved! Late or Lost?!

Hi I am a seller I posted an item Royal Mail 2nd class via eBay"s shipping. However Royal Mail tracking states "we haven't tried to deliver your item yet so don't have an update" The buyer wants the item and has been waiting to long. Does it make any...

Voiding A Delivery Label

I recently downloaded a Yodel label for a delivery. My drop off shop wouldn't accept it they said it was too big. I then sent parcel by Royal Mail. I paid for Yodel lanel and R M label and requested mya refund from EBay. I was told I have to void the...

Charges

Hi eBay was charged me 2 times for £14.99 for private Customer but I'm eBay customer and I didn't sale anything please check and refund my money back please

Selling and item

Hello, I have sold an item collection only and have now agreed to post it . How do I claim my funds as it states I need a QR code thanks

Incorrect payment sent to me by ebay?

I made sales including postage of £8.29 yesterday - after fees of £6.59 - but was only sent £0.50 by ebay for these transactions. When I try to contact customer service, I am directed to an automated assistant that merely takes me to explaniations of...

Issue with a buyer

A buyer who recently left me negative feedback has again bought an item from me,I don't want to sell it to them and wish to cancel the order,can they leave me negative feedback for doing that

item not received

royal mail tracking says item delivered but it was not to me the photo evidence is someone elses front door which is clearly UPVC mine is painted wood the signature is not mine not my initials also a black persons leg can be seen in the picture I am ...

Sold shoes and sent to the buyer

I had sold shoes last May 11 and sent it via post through dpd. I use the free delivery given by ebay. And now iam concern because when iam tracking the item it shows that they have the parcel and going to the receiver? Usually how many days it will t...

Speaking to a human

Does anyone know a phone number or email address as really struggling to get advice on a issue. This is crazy that you cannot contact anyone Post office will not accept label I was sent as does not cover the cost of postage

Resolved! GSP

HiCan anyone tell me how much it costs to send book from UK to Italy global shipping. I can't find a table of cost

missing nectar points

Hi has anyone else still not received there Campaign: bonus points on 3, 4 or 5 purchases made on the eBay app in April, points will be issued by 16 Maymick

Your eBay account is blocked from listing on eBay.de

HelloSorry for my bad EnglishI received this email from ebay:''We work closely with the German tax authority to ensure our sellers comply with their VAT obligations. Your data, including your VAT ID, does not match with what the German tax authoritie...

Payment

eBay says they've deposited two small amounts my account but it's been over a week now and I still can't see them in my account. I've checked the account details and they are correct. This is frustrating as my money is on hold. Does anyone know what ...

Revamping of the eBay Categories

To all Ebayers and the Ebay management.Why has the format of categories been changed yet again ? Why mess up a perfectly good format.It's not so user friendly.I am put off such revamps.For instance , in the Classic cars section, the listings of makes...

Nectar account probles

Hi. I have recently noticed my nectar account is 'temporarily disabled' with eBay. Reading through previous posts on here, this seems a common issue. How do I rectify this please. Thanks

ebay doesn’t work

hello, I cant pay, even buy it now. Can’t upload any but main picture. Can’t chat to bot. This started about two weeks ago. It’s only eBay that doesn’t work for me. Any ideas? Been trying to buy a couple of different things from different people for ...

Victim of Ebay scam - Help

The buyer asked to pay in cash on collection as they wanted to inspect the item I agreed,Buyer cancelled a payment which was refundedBuyer withdrew from sale now ebay wants me to refund a buyer for money that I never recieved for a sale that never to...

Phone bought 5 months ago now reported lost or stolen

I bought an iphone in December and worked until now. I have checked imei as it has been blacklisted. What are my options? Seller no longer on ebay.

Packlink yodel

First time sending an item off with packlink eBay, I went to the store and they printed the label out for me. Looked on the tracking today and says Being returned to Packlink Shipping SL. Unsure what any of this means as I've never used this service ...

Heligian bulbs

Hi has any one els having trouble getting hold of heligion bulbs 117mm as they the only ones that fit my lamp i had two incorrect size come out to me 118mm which i did not ask for. Understood sellers are struggling to get this size and is it up to eb...

Return to seller tracking appears 'stuck'

The seller provided a return label as the item was not as described. I posted it back a week ago, but the RM tracking seems to be stuck as of 13th May 2024 as 'out for delivery', so 4 days ago. The seller therefore has not received the item and wants...

How do I remove messages from buyers from selling overview ebay

How do I remove messages from a buyer from the "selling overview" ebay page. There are no options to delete or hide and if I try the reply button l get the message:"The question you are trying to answer is either invalid or older than 90 days. You ca...

Re-listing on seller hub

Is anyone else having problems re-listing on Seller hub? I am unable to do so in bulk ... only 1 at a time?

where to find the option to de-activate auto relist feature.

where to find the option to de-activate auto relist feature?

Wrong tracking number

I received the wrong item,I got in touch with the seller and they asked me to send a photo of it to them(which I did.I kept being fobbed of,so I put it in eBays hands.Today they tell me the seller has updated the tracking number for my original order...

Buyer doesn’t want the item

If a buyer wins the auction and changes their mind and wants to cancel, do I still have to pay eBay's fees as the seller? Hope someone can help.Thanks

Postage issue

I listed an item with £2.99 UK postage but the listing screen also shows International Postage £2.99 even though I haven't made such an entry. I've contacted eBay and they advise it's a technical issue which they are working on. I am just a bit bothe...

User Agreement

I've just had an email from headed User Agreement Update, with a link called 'contact us'.Why does that link not work?And why can I not reply to the email?Is there a way of contacting a real person at eBay, or are they uncontactable like Google?

China return postage. Seller refuses to pay for it. INAD

Hi allI bought a tablet from China. It's faulty. We tried everything, but it's the hardware. PayPal and eBay agreed for me to have a full refund after I can prove with a tracking number that the tablet has been returned. I've asked the seller to send...

Item not arrived

Hello, I did not receive my item, it must arrive by today, I think the seller did not send it at all. I want a refund. It seems a fake

Making offers to buyers

Can someone explain to me the rationale behind the “listings eligible to send offers” facility.I have 1500 items listed but ebay only gives me the opportunity to make offers on 313 (roughly 20%).Of those 313, fifty-nine have NO watchers.My listing ra...

Hi i am a new seller to ebay but when i try to start a listind a message appears on the screen to

Hi I am a new seller to ebay, managed to list one item to sell but when I tried to list a second item a message appears sorry there was an error so I do not know what to do please can you help, thankyou

ITEAM NOT DELIVERED

Hello i have ordered an iteam on 10.05.24 the iteam was not even dispatched until today and i politely asked the seller for my refund yesterday and the seller told me that the iteam was delivered

Listing impasse

I am trying to list a pyjama set but am being instructed to specify what style they are. None of the style options I'm being offered are appropriate....not even remotely!....and there is no option to enter my own description of style. I'm not being a...

Fraudulent use of my card after an eBay purchase

Hi all,I recently made a purchase on ebay and then a day later a company called 'movie memories' tried five attempts to use my card for over £6000 / $7500.I checked the purchases I made to see if any of the vendors where from the company above – non ...

Refund dispute

The seller has cancelled the order as requested and I've had a full refund why hasn't it gone straight back into my account I've contacted my bank too dispute this and I'm still waiting for the full amount surely under consumer rights it should go in...

New layout

Are other members having this problemI search an item pock one to review but when I press return I'm taken back to ebay start page and not to my search grhhhh

No refund from seller for battery which did not arrive. Ebay then promised refund but not received.

I have not received a refund from the seller in China for a laptop battery bought in October 2023. This battery was faulty. The seller claims to have sent a second battery but I have not received it. After many excuses for delays, the seller said a r...

My seller performance is below standard.

Maybe failed to supply two sold items over two years.Suggest my Feedback is examined.I`ll get banned even though my performance is good and my buyers are happy with me.

Packaging

Anyone else disgusted with size and packaging for small items?

Seller tells me they have refunded an item that was lost but there is no refund showing on the order

Seller says item is refunded but no record of it in Ebay or at the bank

Changed my mobile number and notifications not coming through to add photos from my phone?

Is selling meant to be this hard?

Hi! So yesterday at night I decided to list my first ever item for sale. I have never listed anything for sale before on any site, always been a buyer only so felt so nervous doing this haha. I know that it takes time for some things to sell and that...

Wiper blades

I ordered some wiper blades for my car for MOT. They turned up when my wife was home. She checked them but didn't realise they were supposed to be Two not only one so now I have one wiper blade where it clearly states it comes with Two and I can't ge...

Resolved! Promoted Listing advanced and Refund

Hi,I have a question.I sold an item for £110. It was promoted via a standard promoted listing, and the fee was around 17%, so I received approximately £80. The £30 difference was made up of a £20 promotional fee and a £10 standard eBay fee.The buyer ...

Sizing Dispute

My buyer is saying that the item they bought is not the size I listed it was, the label saysGB 20R but it isn't, I have worn it, once as I'm a size 14/16 and it was a little tight. I don't have the measurements of the item, they want to return the it...

No response from seller

I have paid a seller £69.99 it's now been 9 days since payment it's still just saying paid I have contacted seller 3 times now with know response and to late to cancel apparently and I can't get eBay to step in as apparently the receive of the goods ...

Refund

Hi fellow ebayers would any of you be able to help me with an issue. I sold an item it took so long to be delivered that I contacted the post office, they said they lost the package. I refunded the buyer the buyer was happy. Next day the package was ...

4x6 labels on one page

Am I being really stupid here?Whenever I send something abroad and generate my 4x6 labels, they appear grouped together on one page, so that when I go to print on my 4x6 label printer they are all printed on to the same physical label, really small a...

Postage

Im a private seller and my new listing wont let me add postage unless I create a Postage Policy. Any idea why?

Contact

How do you get to speak to or text an agent?

Sold very valuable coin and dispatched via Royal mail special delivery

Royal mail special delivery have made two attempts to deliver item and buyer has not been in to receive.I have a feeling he is having buyers remorse and will ask for a full refund. Am I able to keep money that I had to spend to dispatch via special d...

i got scammed

I got scammet, i bought a coffee machine and they deliver a cheap version what can i do to get my mony back

My new account

Hi I'm trying to sell something and it keeps stating "oops something went wrong" and the message will not go on my selling page

Evri postage

Hi, I’ve sold my first item and printed an Evri tracking label. Can I take the parcel to a Inpost locker?

Resolved! item was not delivered Proof of delivert photo is someone elses house

I received an email with photo attached stating item delivered. I didnt receive it. Photo is not my house

I have not received an item - yet the item is now closed and I can do nothing

There has been a bit of mix up. The seller posted an item to me (very late). Then it was returned to them because of a screw up in the postage. I had paid the full price plus postage (c.250 GBP) They then opened up a 2nd item for the same item and re...

International postage

Good morning allFYI. All listings seem to be displaying International Postage even though I have blocked Intenationa postage. may not be availableeBay are aware. I have just reported it.have a good day

wont let me view or open up message from possible buyer

Hi all,listed a motorcycle yesterday,checked listing this morning and no new messages but when i checked my listing i have a partial message from someone wanting to view the bike,when i clicked on reply it say message is invalid or older than 90 days...

Stereo faulty after 30 days

Bought a stereo for my van in Jan but didn't fit it untill march/April time when I found it was faulty got intouch with seller and they were going to exchange it But then I got a message a few days later saying they could not as it was a week over th...

Proof or purchase

Does anyone know how you are supposed to provide proof of items you bought over 5 years ago. I have sold for ages and listed some items today, and they are asking for Proof or purchase.

Being charged import fees when nothing mentioned when buying

I am being charged £51 fir imort taxes from fedex on glasses worth £140!!!there was no mention of this AT ALL whenni bought these , ive checked and diuble checked the checkout page and all information but not thisno way to inform ebay either

WHY OH WHY HAVE EBAY CHANGED THE POSTAGE OPTIONS????

When you are used to all the postage options, you can adjust to whatever you are selling, as my items are all different, so every listing should have a different option, some are small and not valuable, some are large and valuable, so all need differ...

Faulty tablet from day one

Hi All, I bought a Xiaomi Pad 6 in Dec 6th 2023.It took 3 weeks to come. From day one the screen started to flicker, going black, then started to shut down. This occurred more and more. Contacted the seller on January 7th with another problem.I been ...

Resolved! International Postage displayed on selling page in error

I've listed some items. I've excluded international destinations and postage. However, the selling page still shows that International Postage applies (what the buyer sees). Why?

Updating trolley

Hi, how do I remove items from trolley on the app. The item doesn't show in trolley using web. Thanks

Expired debit card and purchasing with a virtual card

Hi,My debit card has expired. The issuer of my card offers disposable virtual cards. Can I make payments on the eBay platform with disposable virtual card while waiting for the actual one to arrive?(I asked already the card issuer but I didn`t get re...

Resolved! Ebay are not telling me when I have sold something.....

Not receiving usual emails from ebay relating to sold items. Been 20+ years working okay, but now not working, have looked at notification preferences, all okay, even ticked 'all' boxes just incase, still no e-mails informing me that something has so...

Unable to put items on to sell

Hi , last night had problems when trying to list things to sell ? Starts but when you get to second page for condition , the next page just comes up blank . Tried different ways but all comes back to a blank page ? Assumed it was an Ebay problem whic...

Listing Removed for being Counterfeit

I am a Business Seller and my item has been removed for being Counterfeit. It is my own product which comes with barcodes and is listed on my website. I have no idea why it has been removed and I have provided all evidence that this is genuine.

EBay fees

Hi there so I sold a ring using a 80% off selling fees offer but eBay have charged me the full fee I Dosent seem to be anywhere to talk to someone about it any ideas ? many thanks sam

Sales over 1600 pounds

Hello, we are trying to sale an. item for 1600 pounds on Ebay. We are not comfortable with getting this amount in cash nor with giving our full details until an electronic payment has gone through. Worried about scam buyers which I heard of on radio....

I need help, I bought an item but gave negative feedback b4 I even got it, I have a twitchy thumb

I bought something and gave it negative feedback b4 I even got it, now I don't know how that happened apart from me having a twitchy thumb at times. And the seller wasn't happy which I could agree with, but I didn't even have the purchase and they sh...

Resolved! Raising a dispute

I received an item that did not match it's description. I contacted the seller and asked for a replacement to be sent out, they said that they would issue a full refund instead, and I did not need to send the item back. After 1 week they have only ju...

editing a listing

on my listing how do i remove a comment off. it is free international posting

Listing Description

I always found it much easier and quicker when able to state myself the article that I wanted to sell. It is always a waste of time for eBay to search for a match and then come up with items that are absolutely useless for what you want to sell. Fina...

Delivery options

When i am selecting the delivery options how do i get other courier to appear?

contact agent

I am at my wits end trying to contact an agent. Says tech difficulties. My one card is working one not. Splitting the payment. Bank has given all clear, funds available ...e bay is not submitting the payment via the correct processing channel. I dont...

Feedback

I purchased a JBL Bluetooth speaker 2 months ago. Used it no more than 10 times. Now its faulty. Or it is like i suspect counterfeit. The Seller doesn't respond and eBay won't let me leave feedback.

Postage

Hi, I have an offer on some shoes but the delivery adress is in German but I am in the UK, I didn't factor this price into the postage how can I let the seller know this as I don't think £9 will cover postage to Germany

Postage label

Hi. I have sold an item on EBay but for some reasons I can't get a postage label or a QR code in order to send the parcel to the buyer. I can't cancel the order either, so basically I don't know what to do. Thank you for your time.

Return item

A quick question. Can someone ask to return a item even if your account says no returns.

Returned delivery - Buyer failed to give PIN to release goods

Buyer failed to give the courrier the PIN number to release his goods (trainers) so they have now after 2 failed delivery attempts been sent (or on their way back to) the authentication centre by DPD. This is not my problem but I don't know how to tr...

I was scammed by ebay

I sold an item and got charged extra for shipping to my card and lost money. Then they refunded the buyer with my card without my permission. I want my money back.

Resolved! postage collection only

An interested buyer wants to purchase my item but lives too far to collect it. I marked it collection only as its a huge floor cushion and don't have packaging to post it and really don't want the hassle.Can I ask them to send a courier?Thank you

Cash back

I got an email off eBay about getting money back so many items I bought but now I've lost my email can someone help me to recover it thank you

When an item shown on tracking as 'delivered' goes to the wrong address.

When a 'tracked' item is delivered by the PO to the wrong address, yet shows the item as having been 'delivered' to the correct address, who suffers the loss, the buyer or the seller? The buyer only knows that they have paid for an item that hasn't a...