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Seller News: September 2025

Read the latest updates to streamline your selling experience.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Finding Original listing

Hi, I've been looking for an original listing for a item I bought last October. I can find it OK but when I press for info it shows that the listing has been removed. It originally had a 12 month warranty, and although I can see the item number, a ph...

HOW CAN I GET MY MONEY

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Resolved! faulty phone

i bought a cheap phone for my daughter which was a Apple iPhone 5S 32GB Unlocked Silver Boxed Matching Serial Numbersin total including postage it came to £21.45the phone didnt work and after trying to recharge it for 24hours, it still hadnt charged....

Plug icon on listed item

I'm looking at bidding for an Xbox console and noticed the listing has a crossed plug symbol on it (attached). What does it mean. Just wondering ax the photo only shows the console and no mains plug or controller

Resolved! Account activation

Hello all, I need some assistant, I have had a ebay account for a couple of years, I have started clearing my spare room and listing the odd item, have sold about 10 plus items, dispatched on time and have started to get good feedback, Now I am one t...

bought item

Bought item wich came ruined, i did not ask seller for anything but i got this from him is that ok? You’re a POS crybaby punk…just causing me hassle from the start. You’re address is a scam, you can’t spell, your questions are dumb af, and you intent...

Hoselock false description.

Looking for a hosepipe spray gun. I have come across a number of items listed as "Hoselock' and further down described as Hozelock. Clearly wrong and false. How can I get someone to attend to these.

Emails

HiHow do I stop email notifications. I have unchecked everything in preferences and yet I am still getting a ton of emails Thank you

Resolved! Unable to relist

I sold an item, but the buyer failed to pay, so I cancelled the sale.Ebay have not automatically relisted it and it does not appear in the ‘unsold’ list, so I am unable to relist it manually. The automated helper was useless.Any ideas on this please?...

Warranty on coats

I purchased a winter coat in October last year. Today the zipper failed and it won't zip up now. The coat has been used lass than 6 months since October 2024. Is there a warranty on clothing like we have in shops? Seller not responding. Thank you in ...

Possible scam purchase from overseas

Hi, I just had a new Ebay user buy an item from me that would need to be posted overseas using Ebay's international services. The item was paid for right away, however I am suspicious that it may be a scam purchase because the user has 0 rating and r...

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  • 3 replies
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Resolved! replacement not forthcoming

My item arrived damaged and opened. I contacted the seller with photos of the damage and they replied offering refund or replacement. but despite having contacted them twice more, asking about the replacement, I have heard nothing. there doesn't seem...

Company pretending to be in Ilford but is in China

Absolutely sick of these Chinese companies on eBay. I ordered a funnel with glexi neck . Needed it urgently . Ordered it as it said company was in Ilford . 5 days later I looked tracking still in transit coming from flaming China . I avoid Chinese co...

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  • 421 Views
  • 8 replies
  • 0 kudos

What has happened to eBay?

I have been selling on the site for many years now, mostly without problems, but now "simple delivery" has arrived and I am getting grief. A listing that I have had for some time and successfully made sales with had a purchase last week. It is a 9kg ...

Item received and also refunded

My customer received their Item, albeit a little late. But they also claimed a refund, which they now have. The customer has provided me with evidence of the item received. How do I now get eBay to pay me for the item?

Postage label paid and used by accident

This message is about item number 267401582779, I did not intend to use the postal method as set and did not realise that by printing a postage label it would automatically invoke a charge and set the collection and delivery process in motion. The re...

Safety recall

I bought a fly catcher and I have received a recall message. I have contacted the seller and they can't find the item and need more info I have sent a photo of the item and purchase. I need help but I can't get to talk to a human assistant I just kee...

Restriction

I’m looking for some help please. My son created an account in 2023 (he was 17 at the time), I understand from him it was suspended which I presume was likely as it was a new account and he didn’t respond to a contact message within 30 days. He has r...

Resolved! Notification of Safety recall

I have been notified by EBay that a product i have bought is subject to a safety recall. I have concatenated the seller and they say that the item is not subject to a recall but will not provide me with any details that confirm this. If you follow th...

A buyer has contacted me to say the item I sold them over 3 years ago is a fake

A buyer has just contacted me to say an item I sold them over 3 years ago is a fake. She has only just found out. One, I would never have sold a fake.Two, how can I be sure that the item she wants to return and have a full refund for is the item I so...

Need to follow up an issue with eBay, but the contact chat is greyed out, how do I contact Ebay?

eBay somehow managed to change the postage option from a large item to a small item when the 'simple delivery' system was introduced. I chatted with eBay and the fault was recognised, and they agreed that I could pay the actual postage and they'd ref...

Buyer wanting refund

I recently sold a LEGO minifigure that stated in the description it does not come with the original cape, it was stated clearly and shown in the pictures. This person is now asking for a refund and for him to return the item to me after having it for...

Watch not working

I brought a watch that the seller said just needed a new battery as in the loft for ten years, I asked was it working when stored and was told yes, I have put the watch into a jewellers to see if it is that , unfortunately didn’t seem to be the case,...

New seller having trouble adding a bank account

Hello, I am a new seller but long term buyer, I have taken over my account from my husband, and have changed my settings to my name , but when I try to input my bank details the account holder is greyed out , but shows my husbands initial, and I cann...

EBay and EBay commerce U.K. Ltd

Hi, I bought an item from EBay Commerce U.K. Ltd. It has the wrong email address for me so I can’t find my order. ( I can only see it on Pay pal, and the order hasn’t been dispatched). I trying to establish if EBay or Ebay commerce U.K. Ltd are the s...

Buyer won multiple auctions and paid for all in 1 transaction but "simple delivery" has not combined

A buyer recently one 7 auctions all on the same day and paid for them in a single transaction once they'd one the final auction. They were all sold with "simple delivery" so according to ebay they should have automatically been combined under one pos...

Payout

I am member from 15 years and never was so unhappy with ebay. Is getting worse and worse. A month ago I sold item, I sent payout to account. After 3 days I realised that ebay payout to my old bank account which one I am not using from 4 years, even o...

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  • 6 replies
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Bank account details request

I had to pay extra delivery on an item (the seller put the wrong postage on it) I asked if they would refund the additional they said they would but said they couldn't do it through PayPal as they don't have it and would need my bank details to do it...

eBay motors

Hello I need urgent help regarding a vehicle purchased from a private shower that is advertised and dangerous. I have rejected the goods I’ve tried to speak to the seller tells me that it is bought as seen. I’ve tried repeatedly to speak to eBay cust...

Viewing an item for sale

A buyer would like to view the item I have for sale before purchase. When I try to do it on the app it won’t allow me to send my address details How can I send my address details to him

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  • 200 Views
  • 2 replies
  • 0 kudos

Simple Delivery

Simple Delivery only offers me Royal Mail, Evri & DHL as options. Other cheaper nationwide tracked couriers are available in my area, Yodel for instance. Is there any way to get these extra couriers added to my choices? And yes I have already tried t...

I was lied to by the seller

Hello, I'm asking you to consider my problem with one of the sellers. On July 4th, I purchased a SanDisk microSD card that didn't work. I wanted to return the item, but after contacting the seller, who suggested sending a new one and not returning it...

is a scammer

Recently had a successful dispute with this seller which I had to do via my bank as eBay proved useless favouring the seller and refusing to hear me out as a buyer So I bought the Samsung galaxy fold 7 on July 25th for £1470 in hindsight yes when som...

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  • 372 Views
  • 6 replies
  • 1 kudos

Buyer Bought wrong size Jacket, request Return. I don’t accept. EBay Step in. They try to blame me!

The Buyer from Brazil has bought a jacket from me through GSP. After I've dispatched The item, l've received a message from buyer saying that he thought he bought different size, because apparently the size "XS" mentioned in the title has been transl...

Ebay Customer Care

Just spoken with Ebay 'Customer Care' re low sales in the last 6 months, following 20+ years on this site selling. When I asked why I should remain with Ebay, not close my shop, increasing my Ad rate, or paying more out of meagre profits to actually ...

How to courier

I am new seller from Sri Lanka . I don't known how to sent my Products to eBay can anyone tell me how to get connected with eBay and which way is suitable to sent my products.

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  • 247 Views
  • 3 replies
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Logged in to 2 PCs at once

Hi, We have one log in for our eBay store but multiple people need to be listings items at once. We have tried this in the past where 2 people log in and create multiple listings but the computer does not like this and crashes out. Is there a limit t...

item received might be made of asbestos

Hi, I ordered an item which was delivered via a postal service on time no problems, but upon opening the item it seems it may contain asbestos I've searched the help section in the contact for advice but cannot find any, I have contacted the seller f...

Unable to message live chat

 I have been unable to messsage live chat for 3 days now, it is stuck on this. I have tried using multiple different devices and nothing is working. I noticed someone else had the same issue 3 months ago and unfortunately there wasn’t a solution. Sur...

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Resolved! Scammed. The hair dryer came fake

I was scammed. I ordered a hairdryer that was supposed to be a Dyson. In the photos, there was an original with 4 attachments and the description said it was a Dyson. Instead, I received a fake with the letters "dyson" glued on and only one attachmen...

Perfume

Item swapped/stollen in delivery what was delivered was Beauty products not the perfume I’d bought, please help how is best to get help with refund, all I get is saying it’s been delivered

Return label

Hi, can anyone help as there is no live link for support. The seller said that they have sent a return label. I have not received one. ebay messages state I should receive one by 11/9 (today) what can I do please? The item is faulty so want to return...

'Your seller account is at risk' -- why?????

As a business user why am i being threatened with the message 'Your seller account is at risk' message 'due to unresolved issues'. Apparently i need to add tracking to all my deliveries even though many which i do are simply posted through Royal Mail...

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  • 305 Views
  • 1 replies
  • 2 kudos

Sorry, this user was not found.

As I can't appear to reply to the posts already on this subject, I'm having to create my own. There is a massive issue at the moment on the app and the website. I had it yesterday and thought it was a one off with a user, now its happening today as w...

Authenticity Guarantee

I am a private seller who sells items I have collected over the years that I have now decided to let go. I recently sold an item of gold jewellery & it went to the authenticator … today I was told it had failed authentication as whilst it was 14k gol...

Account suspended

My account is restricted suspended and I've had no notification as to why so I have no messages to reply to to lift suspension or take action.I just going round in circles looking for errors. Help please Steve

Cancel declined

Hi I am very frustrated at this seller I bought a calculator from which 2 mins later of buying I realised I ordered to the wrong address as I am moving house in 2 weeks I explained to the seller I will not be able to receive it when delivered please ...

Cancelling purchases

What's the point of an eBay auction site, selling items and then a buyer is simply allowed to cancel the purchase? Reason, item being too far to collect when it clearly states in the description collection only!!

I’m a private seller

I’m a private seller I thought eBay was free to sell on I’ve been charged £87 in sellers fees can’t get hold of anyone to talk to I thought you could get a call back from eBay but can’t find any point of contact

Fake item

Have been sold a counterfeit copy of a makita tool, it's been confirmed by makita as a copy but yet ebay are of no help and can't seem to find an issue. It seems ebay are openly letting people sell fake rubbish on there site, this surely cant be righ...

Froud

I just found on my bank statement transaction from eBay but is not made by me or even I can't See on my eBay account. Please tell me what to do. And the automatic help is not giving me any advice or contact.

Approved a Refund but no refund?

I recently sent back to items separately bought to the same seller, everything was fine and both refunds got approved, on the same day and basically a few minutes apart however i only received on refund for one of the items and nothing from the other...

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  • 162 Views
  • 1 replies
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Contact an agent

I've been searching the help and contact, it keeps promising "talk to an agent", but it never materialises. You just get sent round and round in circles.

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  • 164 Views
  • 1 replies
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Postage costs

I am selling a number of 7’’ vinyl singles. These cost £1.55 postage, second class, large letter. However, eBay are charging me £2.72 which makes my transaction not worthwhile if I am paying the postage. How can I avoid paying £2.72 each time please?...

cancel order

The seller has asked me to cancel ( see below ), the order because it will be quicker, but it looks like I cancelled the order, which could look ( on ebay ) I am a bad customer, when there should I think a box saying the seller wishes to cancel?! Hel...

I mixed up items to return

I bought two radios from two different sellers I returned both of them but it seems I mixed them up. One of the sellers can't refund me because he doesn't have his itemI've tried three times to contact the other seller to ask to return the radio so t...

Counterfeit

I have a Brita filter jug and only had a couple left so looked on eBay for replacements. Ordered a pack from a person who's advert stating UK shipment in May. I have opened a s tried 2 cartridges and neither filter. Have contacted seller who has apol...

My account

Yesterday I had a message come through my emails from eBay about an apparent request that I had sent on closing my account completely yet I never sent anything whatsoever on wanting to close my account. Is this a scam message or something? It's even ...

How do I make a claim against delivery company

I sent an item well wrapped in bubble wrap but buyer sent me photo of item and it has been damaged during shipping. I have refunded the buyer & contacted Yodel who have said I need to contact ebay to ask the to raise a claim for damaged item. How do ...

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  • 225 Views
  • 4 replies
  • 0 kudos

Messages

I am trying to reply to a sellers message regarding a faulty product but everytime I try and reply I get this reply from eBay even though it does not contain and contact information or payment information It appears your message contains contact or p...

Why is reporting a seller a waste of time?

Ebay : Thanks for letting us know about the issue you had with an eBay seller. We’re looking into your report and appreciate you taking the time to get in touch. We’ll take it from here. Hearing from community members like you helps us keep our marke...

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  • 450 Views
  • 4 replies
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Refund /return options on faulty laptop

What are my options for a laptop I purchased start of this year. Both the original and replacement have been faulty. The latest now doesn't power on now. Customer service from seller is abysmal. ebay customer services suggested I can escalate to them...

Postage

I sent an item without using the label generated by eBay, it was with the same courier I just paid it myself (the courier had sent me a code to get cheaper postage), so I opted to use this instead and populated my tracking reference for the item and ...

Cancelled purchases

I recently listed a PS4 as an auction and it sold, however the buyer cancelled the transaction almost immediately. I sent him a polite but robust message about wasting peoples time and thinking carefully when making bids. I also then blocked him. I r...

returned goods

I have received a parcel today addressed to Dorisk which is not me. The parcel also requests a refund of £19.71I have not sold this bakery operated dog toy or anything else for that matter. It looks like someone has used my address as a seller. I hav...

Request for Account Restriction Review

Body:Hello eBay Support Team, I recently received a notification that my eBay account has been temporarily restricted. I would like to kindly request clarification on the reason and guidance on how I can resolve this issue. I am a new seller and plan...

False Negative Feedback Removal

HiI recently had an upsetting experience with a £3 item that I had sold.The buyer received the item earlier than expected and had the item for almost a day with no feedback or contact; so I left him positive feedback.Shortly after leaving the feedbac...

No listing views

I’ve listened some items and out of 4 only one item has views! The other three have 0 views, can anyone help? Does that mean my account has been restricted?

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  • 178 Views
  • 2 replies
  • 0 kudos

Chat Bot Issues

I am repeatedly having issues that no one is calling back from ebay. i occassionally get messages in the inbox to say someone has attempted to call but not to the same volume as my requests for a call back. Also my phone is not showing any messages o...

Automated assistant

Hi , I am trying to use the automated assistant call back , just keeps saying “we are having technical difficulties “ I have been trying for 2 days on both the app and online , is there a known problem with this feature atm ? thank you

Is Ebay falling apart?

I've been an Ebay customer for 23 years now. It seems to have so many bugs in the system and it's very hard to talk to an agent now too. Is it just profiteering or genuinely falling apart?

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  • 336 Views
  • 6 replies
  • 2 kudos

Age verification

I've tried buying a pair of secateurs but need to verify my age with a credit card I do not have a credit card and ebay doesn't allow using a debit card How do I get round this, please?

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  • 268 Views
  • 2 replies
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Account Purchases and Bid History

I have noticed that my past purchases and bid history for the last 6 months are no longer showing. I have tried to put in a concern several times over the last week to address this technical issue with my account but no one responds. I’d like to be a...

Bought an iPhone 15 Pro Max turns out it was FAKE

I bought an iPhone 15 Pro Max on 21/08/2025, but when it arrived, I immediately noticed it was fake. I initiated a return on the same day it got delivered, and got the return post a day later. Posted the phone the next day, and tracking via eBay show...

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  • 211 Views
  • 2 replies
  • 0 kudos

tesco points for evri label how to link

Hi there, I'm an ebay seller and since evri is official courier now on here trying to figure out how to get tesco points for those evri prepaid labels. Tesco cx service couldn't help. Ebay human agent couldn't help. Not chuffed about evri being only ...

eBay help & contact

Hi, Please can anyone help me with eBay help & contact page / automatic assistant? It will not let me open page when I click Help & Contact just comes up black & grey text without letting me chat. I need some help. Thank you.

Buying

I need to check the dimensions of an item before I buy it; I've sent 2 e-mails asking for details but not had a response.The item has "no returns " on it so I'm stuck, reallyAny suggestions, please?

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  • 156 Views
  • 1 replies
  • 0 kudos

How to talk to a person

How on earth do you get to actually talk to a person on eBay , I have been sent part of an item not all and the buyer is giving me the run around to avoid refunding me . Feel like eBay is doing the same as can't talk to them

Resolved! Simple delivery problem

 I recently sent an item via eBay simple delivery ( Evri). The package was delivered opened and the item was missing . The buyer has been refunded under eBay buyer protection policy , but I am now out of pocket as I no longer have the item or the mon...

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Bank account "verification" excuse to keep our money for a week or so

EBay are being negligent. They are neglecting to send micro deposits before they stop you receiving the proceeds of sale that belong to you. They are doing this so that they can earn interest on our money. There can be no other reason. We all know th...

Wrong Bidding error

I have submitted the wrong bidding value by a large amount on an item I wish to buy I got the dot wrong which goes between the pound side and pence side I need to cancel my bid and start again can you help me do this please Regards Ian

Adding photos on listing not working

I’m having trouble uploading photos to my listings. It’s not allowing me to add a photo either taking a photo or from camera roll. It just shows a blank black screen even when I select the photos to add. I therefore can’t complete the listing. Is any...

Jellycat steepy teabag amuseable plush

I'm a bit concerned...5 days ago you couldn't find these on Ebay for less than 80 pounds...no independent retailers have any left ...Jellycat don't sell directly and only sent about 8 pieces per store...all of a sudden there are loads on Ebay startin...

VIP gold SIM cards

I'm at my wit's end with eBay! Every time I try to upload easy numbers for sale, my listings get removed, and I'm slapped with a 10-day restriction. Yet, I've noticed a user doing the same thing without any issues while they are reporting me and othe...

Resolved! Why does ebay make it almost impossible to talk to Customer Services?

‎08-29-2025 Why does ebay make it almost impossible to talk to Customer Services? I have a problem which can only be resolved by talking to a real person but I've spent more than an hour going around in circles trying to reach somebody in Customer Se...

Resolved! Bought the Same Item twice under different order numbers -seller has made error

My wife saw a trouser suit for sale, which she bought. The following day, she saw another trouser suit for sale, which was a different colour and price, but the same maker. The listing for this suit had a different order number, but it was from the s...

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  • 288 Views
  • 4 replies
  • 0 kudos

return

Hello , I bought a medal on the 28th July , I paid £1,602. for it . when it arrived , I found that it had over £1,000 of damage . which the seller knew about beforehand , and had not disclosed . I contacted the seller , who said " hard luck ". I star...

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  • 285 Views
  • 2 replies
  • 0 kudos

SCAM SELLER

I have bought a rug from a seller who has sent something that is nothing like the picture. They have flippantly said I need to return it at my cost. Why are sellers getting away with doing this? I have told EBay the rug hasn’t arrived as the one in t...

Getting a Payout

I have sold on ebay, but no funds have transferred from my ebay account to me.I received a voucher for the same value that expires very soon, whereby I'm obligated to spend £50 or more to redeem. I am unsure if this is related to my sale item.The eba...

DHL haven’t collected my parcel

Has anyone else had problems with DHL? I’m waiting for them to pick up a parcel from me to send to the buyer. Waited the 1st day and they’re excuse was no room on the vehicle, 2nd day excuse van broke down, 3rd day excuse run out of time, supervisor ...

Checkout incomplete - what should I do?

Hi, Today I bought a plush and it seemed that everything was fine. Until I received an email saying the checkout wasn't complete. It wasn't clear how to complete. It only had the item's information and below: "Ends on: Sep 27"What should I do? Is eve...

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  • 176 Views
  • 2 replies
  • 0 kudos

Feedback

HelloAs i havent used Ebay for over 12mths to buy or sell my feedbacks shows as 0% positive from 74sales/purchases that were made & completed longer than 12 months ago. Obviously... as it would myself it surely puts people off buying from my pages. M...

Seller's courier damaged my property

Hello,I bought a sofa from a business on eBay. The courier they used damaged my property and it will cost around £400 to repair. The seller states that I only have a claim against the courier, but there are two issues with this:1) I have no contract ...

Pick up item cancellation declined

I purchased a collection only vivarium after the seller told me he could deliver… heard nothing back from him so put in a cancellation request which he took 3 days to decline.. I was trying to figure out what to do next and put in a return item reque...

Resolved! Refund for a collect in person item

I purchased a Vivarium which the seller said he could drop off for me…. But once I brought it had no communication from him… so the next day I put in a cancellation request which he declined after 3 days of waiting. I’ve tried contacting eBay support...

Item shows incorrect description

I purchased a hand liquid foaming bottle having broken mine that I bought years ago. It does not foam and just projects a flow of liquid. I have approached the seller who has offered a partial refund which I am still in discussion about. Having now l...

Customer Support

A case was opened for the Brown Mirror. Even though I told the buyer the item was sold when she responded with when I can collect and can I give you cash, I am little bit surprised she still sent the money. I have now checked my eBay wallet and I can...

Global shipping

is there a reason why my selling items are not showing up on us site even know I’ve listed as global shipping I’m from the United Kingdom

Damaged mirror seller not responding

Technically this should be simple but I can not find anywhere to get a refund from eBay.Damaged item received,seller not responding,it’s been a week…..Item is a mirror,it is smashed into shards. Am I expected to post this back? It could give a delive...

Ebay postal quotations

Is it not time that ebay altered the 2nd class economy RM postal times , as customer expectations to the fact that hardly any are meeting ebay quotations are effecting sellers ratings........or dont ebay give a damn anymore?

Unable to post classified add

I made a classified add ready to list, press list add and it comes up with a red banner at the top of the screen saying that it cant be listed because of an issue with the item location. I've double checked and all the addresses on my account are the...

Return an item that wasn't sent on time - sender refusing refund but sent after requested not to

Please can you advise how I can arrange a refund for an item that wasn't sent on time. I bought something for my husband's birthday on 2 August which said it would be delivered on 7 August. The provided a tracking number on 5 August so I expected it ...

Postage

I want to enter my own postage costs, how do I stop EBay from putting in their own cost for my listings - it's so frustrating!!

guarantee on faulty item

i tried to contact seller on several occasion's with no luck. so chatted to an ebay rep. they ran through things with me and said they would contact seller. they had no luck so said they would instruct seller to make a full refund. my problem is now ...

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