Member To Member Support

Resolved! Counterfeit seller closed down how to get a refund

Hi, I brought a set of Marshall headphones listed with photos and details of genuine Marshall product, what I received was a very poor counterfeit. The seller had the nerve to offer me a 50% discount if I withdraw my negative comments on the rubbish ...

My page got nerfed. Can I get promotions back if I open a shop

I had a few items that got broken in storage and had to say they were out of stock. Subsequently I lost my promotions and I haven't sold anything in weeks. If I open a store can I get my promotions back? ThanksMartyn

Bid cancellation

Hi. My winning bid was cancelled before the bidding the auction ends for no reason from seller side. All I get was message from eBay that my bid was cancelled. Can he do it for no reasons?

Resolved! Sellers states make offer bid was lower than I sent. (I had screenshot proof)

Hello, I've just had really stressful and unpleasant transaction with a first time ebay seller. I sent a message to ask if would be open to an offer and he said yes. I then sent the offer using the "make offer" button. The seller then told me the off...

payment not made by eBay

Hi, I sold an item on the 2nd of April, but I still haven’t received payment. I have been in touch with eBay BE as I set up my account in Belgium. They wrongly advised me. I talked to eBay UK, followed your instructions and was told payment would be ...

Is this a scam? Last minute cancellation - but then wants to proceed.

Help!I have just sold my car on ebay - literally within the last hour.Within minutes of the winning bid being placed and the auction closing I received a cancellation request from the buyer. I also received a message asking me to give him my contact ...

No Refund received

I have not revived a refund that should have been saebt 14 days ago. How can I cantact e bay to claim this refund >

Return postage location

Hi. I bought an item from à seller with a UK address. The item arrived and upon receiving it I decided to return it. The seller agreed to a return. However, the return address for the item is in America. Where do I stand? Can I insist that the item i...

Buyer says item purchased has not arrived.

Buyer purchased a record from me on 2nd May, it was dispatched on 6th May due to Bank holiday, I have photo of post office receipt with parcel barcode number. the buyer has reported it not to have been delivered but I checked the parcel number on the...

Resolved! Private selling or a business shop?

Hi everyone x I just need advice please as I am unsure which way to go. I make ephemera, such as cards, tags, envelopes, junk journal pages and other hand made thing that all relate to crafters. I hold commercial licences for everything that I make a...

Damaged item

I have sold an item, and sent vis Evri.. they have now said it has been damaged in transit. I have refunded the item but i can't refund postage... How do i refund the postage to the buyer?

buyers outside of UK unable to place bids

Hi,I have had no bids at all from outside of the UK on my recent items, which I thought was unusual, then a customer from Germany contacted me to say they were unable to place a bid.It seems like only UK customers can now bid on my listings, even tho...

Shipping terms

How long does the seller have to send the shipment to the buyer? The situation is that the buyer's payment is suspended by ebay and the seller is not sure whether he should send the item now or wait until ebay will release the payment and receives th...

Resolved! Seller not responding

Hi, I can't get in contact with a seller. I bid for 5 items and won them all. I want to combine the postage so I contacted the seller over two days and they are not responding. I did look at there reviews and they got 5 out 5 for communication so wha...

Large price hike after offer declined

Hi All. Looking for advice. I've been watching an item for a while now, item number 325775987032, 12pcs Filigree Alloy Charms Butterfly Dragonfly Rhinestone Pendants Colorful. It was priced at £13.55. I put an offer in yesterday, expecting to increas...

Handbag

My customer is having trouble buying a leather handbag I have for sale

Buyers premium on an offer received for item

Hello. I'm so confused!!Can some one please help me understand what I'll receive if I did accept this offer?Do I receive £40 or £37.77?The way I read the breakdown from eBay is I'll receive £37.77 and Ebay receive £2.23? I've attached screenshots.I'v...

Error in retrieving order

I ordered 1 items few days ago which suppose to deliver by today but neither are showing in y purchase history. I received a confirmation email for item. But when I click the 'Track Order' links it comes up with the error, 'Order not found. Unfortuna...

POSTAGE CHANGES

I am really confused about this change to postage. I can't remember seeing the prior notification. I don't know anything about "Simple".The RM service is so easy to use - why change it?I have no idea what to do about changing everything. Mostly selli...

Lost parcel

HI, Evri have lost a parcel that I sold. Evri have admitted they have lost it. I did a straight refund to the customer without them selecting 'parcel not arrived' through Ebay. The message from Evri says Ebay will get involved and sort it out. Howerv...

Sitting on my shipment

Placed a bid and was charged for the item. It’s been a week and seller still hasn’t mailed the item. Tracking number was generated which forces me to wait until the very last day it could potentially arrive (which we already know it won’t since it ha...

Return closed by seller

I recently purchased an underwear item from a seller. Fully understanding the conditions of what wasn't ok to return, I raised a completely valid issue with the product quality as the elastic had gone after 2 wears. The selling advised me to open a r...

Seller says he did receive payment

I made the payment and the seller say he didn’t receive the pay this is the message he wrote to me No payment has been made and there are no pending transactions. The only payment pending I can see is on eBay that says pending on delivery. I don’t kn...

I

I need you to intervene and get me my money back it went through the bank account as eBay purchase and I cancelled with minutes of ordering and also sent a message to the seller not to send the item and he still did

Cancelling order

I advertised my car spare or repair Got two people messaging to buy But they decided not to buy But I’ve been charged by eBay for selling Now I’m getting emails from eBay asking for payment immediately How do I get hold of someone to sort this

Only half of the message is loading from sellers.

As the title says, every now and then I will get a message from a seller that I only half received, it will just randomly cut off mid sentence. But it only seems to happen every few messages, and sometimes the same seller can resend the exact same me...

Why am I being charged on eBay when the buyer has already paid for delivery?

Why am I being charged for delivery when the buyer has already paid makes no sense saying they are taking fees from my balance but I thought the buyer already pays for that because when I checked it just says labels 1 so I haven't purchased no extra ...

How to cancel Evri label

Good morning all eBay told me to download Evri label for item. The item is 2kg but 189 cm long. Evri won't take it I have booked it with another courier I paid for shipping how do I cancel Evri label

Gsp - USA

Hi had a US buyer contact me yday to say that whilst trying to buy an item off me he had been notified - he showed me the notification- the seller didn't post to US. Contacted eBay and asked why that notification as I regularly do post to US with the...

I need to cancel evri label & send by Royal Mail

I bought an evri label which I downloaded to send package to buyer but I now need to cancel that label & post by RM. Is there any way I can get the evri label cancelled.

Postage insurance

How can i put royal mail special delivery at £2500 compensation when adding shipping to my auction. When ever I put up a new sale it randomly puts either £500 or £750

Returns

I bought I recording device that has my personal information on but it does not work and can't access files I don't want to send this back due to my information on it what do I do? They offered me a partial refund but I don't think that is fair.

Buyer says item was stolen from doorstep after yodel delivery

My buyer says he thinks the item I sent through yodel was delivered and that it is stolen. I have a delivery receipt. He has lodged a not received through eBay and they have said I need to resolve it. Do I need to contact yodel? Or do something throu...

advertising products as UK stock that are coming from China !

Why is ebay allowing this ?Advertising as UK stock, asked for the uk address, they didn't give it, broken english in ebay message replies.Today got a text from royal mail to say the delivery is due from YANWAN on Friday.YANWAN = Yanwen Logistics is a...

Is ebay dead?

I'm hardly even getting views on anything now, very, very, few sales.Seems, for me, traffic on the site has dropped off a cliff the last few months. Is anyone else seeing the same? Does promoting listings make any difference for you?

Address

I bought a new build house 2 months ago and ebay still says it doest exist. Yet amazon does. EBay is really falling behind its competitors if this is not rectified soon il have to leave eBay for amazon.

Accidentally ended my item

Hi I accidentally ended my item

Phone verification issue

Hi, I am trying to setting up my seller business account. When I entered the phone number for phone number verification process, I got the sms on my phone but on ebay site it is showing something went wrong try again later error and no space is comi...

Sending a Bike to N Ireland

Hi,I've just sold a bike, which has been bought by someone in Northern Ireland.The parcel is oversized, ie up to 1500mm.The seller has paid £20 postage, which must only cover items on mainland UK.Ebay isn't allowing me to print the postage label and ...

collection code

How long after you enter a collection code , does it take to clear and i get my money ?

Item not showing as dispatched

Hi I've used the simple delivery QR code and it is not showing as dispatched on Ebay, any advice greatly received. Regards

Item received

I received an item in person from a seller as I needed it quicker than the postage he was kind enough to bring it down for me to my house. How can I let eBay know I have received it so the seller can get paid for it I left positive feedback already f...

Buyer wanting a refund

Hey everyone, I'm an ocassional seller on here with 100% feedback, something I'm proud of. I just sold a pair of boots totalling roughly £75 and now the buyer has messaged accusing me of selling fake goods. This is certainly not the case. Firstly, th...

Resolved! Sold & posted item, payment cleared to me, but delivery failed, item returned to me by RM what now?

I recently sold an item and sent it quickly to the buyer by Royal Mail Tracked 48. Royal Mail tried twice to deliver it, without success. Attempt 1: Royal Mail reported that the address was "inaccessible". (I contacted the buyer to advise that this h...

Resolved! Returned item

Returned item but did not reach the seller, seller provided the return label

Amazon tablet will not let me bid

Hi. I have an Amazon tablet which will not allow me to download the eBay app. EBay seems to have updated and it will not let.me increase a bid, visit an item, place a bid etc. It keeps telling me to "switch to mobile app." It has done this several ti...

Seller is forcing me to change feedback which im.not happy to do

Seller forcing me to feedback to positive when items were faulty

I sent a package without using provided label

Hello, I sent a package without using an eBay postage label. The item has been delivered to the buyer, but my payment is still on hold. Ive tried contacting customer support, but the automated system isnt helping. Is there a way I can speak to a real...

Incorrect description, return rejected

I was sold an item that was incorrectly described. Seller mentioned no return accepted buf surely that does not matter if the description is incorrect. I opened a return request that was rejected by the seller and now I have a message from ebay sayin...

Bank card update.

The chip on my bank card failed and, although it had a year or two to go, the bank renewed my card. I have tried and tried to update my card in my Ebay account but without success. There appears to be no way to contact any eBay official to resolve th...

Shortfall of refund funds

Can someone please tell me how to top up my balance so that I can authorise a return. Everytime I press the add a different payment link it just circles for ages and closes the page down. I don’t have the app. It’s so frustrating thank you

Does anyone know how to speak to a human at Ebay ?

Ebay has generated a delivery label which is completely wrong, I cant change it without cancelling the entire order which i do not want to do. The automated system is useless. I need to speak to an actual person at Ebay and Im struggling to find a li...

There is no EVRI service in Scotland, was selling for a friend.

Selling an item for a friend who struggles with EBay, the listing had her address, however the label sent to me was EVRI and they don’t offer a service in Scotland. How can I get another service address label option?

Seller won’t reply

Hi. I purchased a garden strimmer at the end of January and used it a couple of weeks ago and it seized ! I have messaged the seller on numerous occasions and they have not replied, I phoned the company today and no answer and no call back ! This is ...

item in manufacture warranty

Hi, i bought an Aovo M365 pro in Aug 2024, and now its showing an error of 17 on screen, i took to a repair shop and they said its front wheel motor problem, they advised me to claim the manufacture warranty as its still in time limit, how we go abou...

Counterfeit Item Received

I received a counterfeit item. I am due to get my money back from the seller, however eBay dismissed my initial report and said no policy violations. I appealed and they upheld their original decision. Even though they said it didn’t violate policies...

Dormant Accounts

Hi, Doe's anybody know if eBay has a time period on people not using their eBay accounts before chucking them off,I Am asking because what I sell I find these changes do not work for me and I would be stupid to carry on with them. I have decided to s...

Postage and delivery

Hi I’m new to selling on eBay everything was fine setting up my first for sale item until simple delivery popped up the problem is because of the the size of item I want to sell I only have few options for delivery companies none of which are offerin...

Postage add tracking

I had the automatic postage qr code for an item I sold but I paid extra for more cover but it wont let me upload my new tracking is there anyway I can do this

Perfume listing rejected as counterfeit even though proof provided as legit

I recently listed a new perfume I purchased from seller. I bought it based on reviews but on receipt, I sprayed it once and it gave me an instant headache, so I listed it on eBay. It got flagged as counterfeit. I appealed, sending a copy of my purcha...

Hi looing to speak to soneone regarding an item.i have nt received

Hi I'm looking to talk to you regarding an item I did not receive

eBay Interference and Editing of Item Listings

I would like to understand from the community a response to the below: Over the last few weeks there have been multiple occasions when eBay have interfered with my seller listings via adjusted delivery settings without my consent or knowledge. This h...

Transaction defects.

I have two, transaction defects. One of them, was a buyer who bought, when away from home and asked me to delay sending of a winter coat, if i remember right. That, was at his request and i did call eBay. Who said if it was at 'his' request, it was o...

Resolved! Awaiting payment on cash on pickup sale

I am not a regular user so apologies for this but I have just sold a car on ebay and I think the only option for payment I was given was "cash on collection". Ebay is now saying "Buyer hasn't paid yet. We have reminded the buyer to pay. You may wait ...

Item damaged in transit. Want RM refund but can no longer find images.

HelloBuyer advised that the item had arrived damaged and provided two images. I refunded the item. I wish to ask RM for a refund of postage and for compensation. I have gone back to my messages from the buyer but the images of the damaged items no lo...

So-called "Simple Delivery" significantly more expensive.

Forced into using "Simple Delivery". I can no longer use the courier that is on my doorstep and the cheapest for buyers. Have just listed an item. There are NO options for cheaper postage on smaller items. I checked Royal Mail website. It would have ...

Buyer given wrong collection address by Ebay

Hi,A buyer has just bought an item and is collecting it. Luckily she messaged me with the address Ebay has given her and it isn't my address. I've tried to contact Ebay by clicking on the item in the 'need help with recent order' and it just comes up...

Postage

I’ve just bought an item & paid postage by mistake & the item is local so intended collection what should I do?

Coded Coupons Not Showing on Listings – Worked Until Today

Hi everyone,Just wondering if anyone else is experiencing this - my coded coupons (public) were showing on the product pages just fine, but suddenly they stopped appearing today.Details: eBay UK marketplace, Coupons are still active and set to public...

Potentially dangerous extension leads from China

I recently purchased a 3m extension socket and USB block from a Chinese seller on here. It frankly looked fragile and shonky! I then saw a you tube video of a strip down of one of these by an electrician and I was shocked! The Plug is not fused for o...

Reported Iphone 15 Screen

Hi guys, Please I your help on how I can recoup my money from this eBay seller, I feel is a fraudster. I bought an iPhone 15 replacement screen from this seller which was describe as 100% genuine and original for a family member who lives overseers. ...

Klarna

Hi I need help, have recently messaged a seller asking if they accept klarna as payment the seller has agree and said this is fine, I have clicked and commit to payment of item but will now not allow me to make payment threw Ebay and says cash on col...

Item not delivered

I posted an item first class large letter not at my usual PO on 11 April 1st class paying £3.09 buyer alleges its not arrived . They have been issued with a refund . I only have a proof of posting receipt. It was clearly label written in bold in blue...

Fed up..Giving up.

Hello, all you long suffering Buyers & Sellers. This is me finally finally losing the plot.Ebay have the following info provided by me;A trusted Device.A Hello Pin and PasswordA photo bearing Driving LicenceMy National Insurance number.WHY then do I ...

cant change domestic postage option in listing items

i cannot change the domestic postage option in listing the items i need to select other couriers but there is no option coming of that plz assist me with this

My payment on holt.

Anyone can help. I need to sent tracking of all my orders around 400 to embay as they hold payment. Anyone knows how to get the tracking into a file.

Revision or deletion of feedback

I sold an item, a collection of coins, which I received no notification due to turning off all notifications for apps on my phone. I sent the coins at no cost to the buyer in return for revised negative feedback. The buyer nor I can update the negati...

Item not received

I made the payment the seller did send the phone or reply to my messages I applied for a cancellation but eBay declined it and I would like to know why they declined for an item I didn’t receive

Item delivered in person

Item I bought has been delivered by a Seller directly to me, in person.How to mark it as ‘Received’ in My eBay, please?

USA

Is anyone having issues with appearing to be in the USA? I have tried everything I know but am stumped! I ma most definitely in the UK. I di try help & contact, thought I was getting somewhere but they wanted to call me on either a USA or Canada numb...

Unrecognized charge

Hello, we have an unrecognized Ebay transaction on the cc statement. I have been unable to get the right help option and the live chat is not providing the answers. Has anyone had a similar situation and what can be done? Thank you.

Notification of a sale

I'm sure that I used to get a notification from ebay to say that I had sold an item, but that doesn't happen now and I can't see an option anywhere to 'turn this on'. It's probably easy to do but I'm going round in circles and getting nowhere so I wo...

Pay fees

Hi why i need to pay 15 pound if i dont sell jet any items on my account?

Return - Prompted to action. Yet status is "We took care of this return for you"

Hi all. Buyer wishes to return item and ebay has messaged asking for my action. I cannot do the return process as there is a message stating -"We took care of this return for youYou don't need to refund the buyer, and you will not receive the item ba...

Ebay Shop

Sales in my shop have plummeted over the last year. I am thinking of becoming a private seller as I can list for free and avoid the shop fees. Can I just change to private seller and keep all my existing listings or do I need to start from scratch ag...

A List of moans

My sales the last couple of months are down by nearly 60 per cent as a business seller thats not good.Having alot of overseas customers it now looks like ebay have removed the usa from global shipping as i have been contacted by customers in the usa ...

Postage on collection item

I'm happy to postage but how to add postage retrospectivly on item ?

Resolved! Who is responsible for postage, now?

I was always told, pre-'simple-delivery' that POSTAGE was the sellers responsibility. Because WE, bought it. is that, flipped on it's head, now. As THEY chose it and THEY, BOUGHT it?? Will THEY, have to run about trying to get through to Evri, now. o...

Resolved! Doesn't not sound right this ?

Interesting I've Bought via Buy It Now a turntable on eBay for Collection Locally. Purchaseed via Paypal.This is the first time eBay has sent me a collection code, so I've arranged a date and time to meet the seller, locally tomorrow, he states he ge...

Resolved! Refund

Hi,can anyone advise please:over one month ago returned the item but seller didn’t receive it and refused refund. All my messages ignoring.

Resolved! Sold Item not paid for - relisted

I sold an item but the buyer didn't pay. I left it for a week and then re-listed it. It now has a couple of bids but the original buyer has now paid. What do I do?

Listing removed

Wanted to sell Gloucose Reader with box and documents. EBay have removed it as they say you need a prescription and they need a number. I tried to relist it with all the information they wanted but still they refuse to list it. What is really annoyin...

Buyer paid ebay for an item not realising it was clearly listed collection only.

Buyer paid ebay for an item I was selling not noticing it was clearly listed collection only. When I tried to arrange collection with buyer it became apparent she hadnt read the listing correctly and now asked me to post item. I suggested I cancel or...

New Messages Layout has suddenly appeared but all my messages have gone

Hi. I have, as of this morning, a new ‘Messages’ Layout which has suddenly appeared. Problem is all my messages have gone and not been migrated with the new folder structure….Has anyone else got this issue?

Evri

Oh Dear eBay have joined with Evri, has to be the worst news ever i have heard since the buyer protection rubbish, i really hope they will have some direct access to speak to someone at Evri as i have 4 purchases with eBay and all coming via Evri and...

Funds Pending

Is anyone experiencing delays with funds being processed? I always put tracking details with my sold items and when you check through the item none of the tick boxes lets say are checked to say its been dispatched or delivered. However if you click w...

pick up code

Could someone please help me with locating my pick code? the item i purchased is scheduled for collection tomorrow

Security codes

Recently when signing in I received a code as part of the 2 step authentication process from PROVE and not EBAY as usual. Is this legit?

sending an item from uk to Northen Ireland - help with custom docs

I am sending an item from uk to Northen Ireland by parcelforce - never done this before can anyone help with filling in the custom docs please?

Buyers remorse - and I have to pay shipping?

I sold a bike frame and the shipped it. The day it shipped out the buyer asked to cancel. Before the item even arrived, the buyer opened a case to claim I had not described the item properly. Now I face £30 shipping fees as I have to pay the return s...

Payout

Says my payment will be today

Sent me a cheap item that wasnt what i ordered and they expect me to post back to china before i get

What am I some slave I got sent a cheap item that wasn't what I orderd and am expected to pay for petrol to post office 3rd my time etc.I have had enough this is disgusting behaviour from someone who thinks they better than me

Buyer received a different item to what I posted

Hi, I posted a jacket to the buyer which was delivered on Thursday. I received a message today (Saturday) that the parcel contained some make up. I used ebay postage (through evri) and I really can't afford to lose £100. Obviously it's been swapped i...

Bought a car on ebay and its been anything but usable

I bought a car from Ebay in January and it's been nothing but usable since the get go, I messaged the seller around 2 weeks after buying it incase it was a fluke but infact it wasn't and it's only got worse, it was a 1.3 diesel and over the past 5 mo...

Resolved! fess when auction item does not sell

What happens at the end of an auction listing with a reserve price if the item does not sell. Do I have to pay again to relist?

A mystery account has appeared on my phone using my name, I can’t log out and get to my real account

A mystery account has appeared on my phone, and I can’t log out to get to my own one

Posting to n.ireland

Hi can anyone explain to me why some sellers in the U.K. will not post to N.Ireland ?

Sold 30 items or more personal items

I've been told to submit my national insurance number which I have Because I have sold more than 30 items or just over £1800 in a year the items are only sell are my own property I'm clearing my shed house and attic of basic clutter and not for profi...

I’ve been charged £14.99 listing fee twice

Hi there, I’m am reaching out in the hope you can help. The help on eBay is dreadful I can’t get past the barriers in place to speak to customer services and the self help does not help .i sold a van on Sunday and the buyer did not have any means to ...

simple delivery ? really ??

I suspect there are other private sellers who are just as confused and annoyed by the new SIMPLE !! delivery . I have been selling on Ebay for 14 years weighing and measuring my sold items then either taking to the PO or having them collected by my p...

accepting the return of an item

I sold a book to someone in Colorado. He wants to return it now as he thinks it was not as described. I accepted the return in good faith pending the receipt of the item and its inspection.He wants me to pay $50 the cost of shipping back to the UK. T...

21 today

I see on my profile I have been selling in ebay for 21 years now, which makes me feel very old. I have not received anything from e bay in terms of a medal 磊 or voucher and wondered when I am likely to receive the award for outstanding long achieveme...

My delivery address is not showing for sellers

Hi my address is on my account but sellers are calling saying my door number not showing up on my delivery address

Buyer unable to select global shipping program

I have an item that someone in California is trying to buy. I have the GPS set up and available in this item. However they are unable to purchase because the USA is not coming up on my list of countries that I sell to. I have sold recently to someone...

Changing courier

Arrange a courier to pick up item received tracking details, passed them on to customer. 2 days later I sent it with someone else, how do I change the courier and tracking details?

Address

My details of my address are not showing the sellers who I buy of

Anti-competitive person using VeRO to remove my legit product

I have a 3D printing business that sell a wide verity of products. Some are of my own design and some are produced by other people, of which I pay a subscription fee for to sell them. I was asked by a buyer to produce a product that is based on an op...

Payment

Payment on hold for an item I sold. Customer received goods.Customer signed for goods.Customer has left feedback.Payment off eBay on hold

QR not showing

Does anyone know why QR code is not coming up for posting of item to seller. Spoken to agent last night but still not coming up. Tried again today and can't get through to agent, only automated chat which is not helping at all

Fees

Hi. I got charged for trying to list an item but I listed it incorrectly so it was immediately removed. EBay rang me and said they’d reimburse me but it’s still showing that I owe them money. Any suggestions?

Fake Perfumes

Seems to be so many fake perfumes being listed on ebay recently and its not rocket science to know they are fake being the UK retail price is £118 and sellers have them listed for £25 including postage but ebay are not removing even when I report the...

Incorrect PIN provided by the buyer. Item sent back to eNay shipping centre. Ebay Authenticator

I sold LV bag and shipped via eBay authenticator. The buyer didn’t provide a valid PIN when the bag was to be delivered and the item was returned to eBay shipping centre. I got paid. What will happen now? Will eBay return the bag to me or resend it t...

print out

Hi, How is it possible to print out a list of my current active items?

Resolved! Item defect after 70 days

Hi there, Dear,Date 22-01-2025.Please help me with the following.I bought a Primesat FS-700 satellite meter new on eBay, date 12-11-2024.Start-up and display were no problem.Now, 22-01-2025, 70 days after purchasing, the satellite meter appears to be...

Resolved! Blocked buyer from Ukraine used alt account to buy item

I'm based in the UK and don't ship internationally. I received a message from a buyer based in Ukraine with over 3,000 positive reviews asking to buy an already low value item for as little as possible. They gave me a UK address to post the item to a...

Listing

I need to change the category iv listed a motorcycle in

None Delivery of Item

I purchased an item from eBay Commerce UK Ltd., the item has not arrived. my paypal account shows the item is paid for together with the order number and transaction number.My purchase history does NOT show the item, I did not purchase as a guest or ...

Contact number

I need to phone eBay

Seller sends with no postage paid

Hi, can someone please advise. I ordered a bbq lighter in February it arrived damaged so seller gave me a refund. Now the problem is I had a grey card from Royal mail saying item can't be delivered as postage not paid i paid the £5 as I'm always orde...

Blocked account

Hi Ebay blocked my account 18 months before without any reason n without appeal rites is it possible that ebay active my account now with any further actions I'm feeling problems in selling my things Kindly guides me

Scam buyer of van for sale

Hi. I put up my LDV van for auction. The winning bid was £3000. The buyer messaged me showing the image of the van sold for £0.99. I tried the auto Help page - no help. How do I report a scammer to Ebay? and how do I get Ebay to cancel the end of auc...

Resolved! Changing postage charges on listing

I have listed some jewellery which I would like to send via Royal Mail Special Guarantee at a cost of £8.15 but the new postage system does not give that option as a buyer or seller cost. It has calculated the value as £3.44. Does anyone know how thi...

Abysmal English Language Comprehension of India Customer Service Agents.

What's going on with the India customer service agents Ebay is hiring? Are they part of the company, or are they the same people who moonlight doing email/telephone scam calls? I've wasted hours trying to get sense out of them and either they have an...

Guest purchase didn't receive confirmation.

I bought an item as guest but I didn't receive any confirmation email. I do have a note of the order number but since it was done as guest I have no purchase history to refer to and no tracking number. Tried to contact both the seller and customer se...

Trading standards warning

Last October I purchased an Ultrasonic cleaning Tank with a stated 3 year warranty. in December I received notice from EBay as trading standards had issued a notice on the item stating it should be scrapped at border as it is dangerous.Ebay said to c...

I bought products that had been diluted with water

I received cosmetics from this seller that, although listed as new, turned out to be used.Unfortunately, a few hours later, I decided to test some of the products that appeared to be full, even though they were unsealed.I’m familiar with these produc...

Local deliveries

Is there a way to create a listing that only offers delivery to customers in our local area? It would help if I could restrict some of my items to be delivered locally rather than providing them nationally.

Returns query.

I purchased two different size fruit tree barrier bags at a total cost of £23.98. Both bags arrived within 7 days and I was quite impressed with the quality but not the size. Both bags were massivly oversize to what I actually required. My fault as I...

postage

hi I have turned off the option to use evri postage, but Ebay has stilled allowed a buyer to choose evri delivery, this has resulted in them paying less than what the delivery has cost me. I managed to change it to Royal Mail but now I'm out of pocke...

Item not available for sale in Florida?

I have a buyer who want to buy a few items, so to make the purchase easy for her I created a listing with all item she wanted in one, and made it international posting though ebay but is says on the usa side that the item cannot be posted to Florida....

Global Shipping is NOT sending to the USA because of "tarriffs". No warning to sellers or bidders!

Global Shipping is NOT shipping from the UK to the USA because of "tarriffs". No warning to sellers or bidders! Found out today from calling in twice...too late to add other shipping methods to listings. Just wanted to give other sellers a heads up.

Resolved! Buyer claimed courier lost parcel - refunded - parcel now arrived with buyer

Sold a job lot to a buyer which did not turn up and the tracking would not update. Advised buyer to open an INR case which they did. Then advised me courier had told her parcel was lost and she requested I refund her which I did. Parcel has now turne...

Listing says post worldwide?

Trying to pay for an item in US from UK. Buyer and post says will post worldwide.When trying to pay, the message "seller wont post to this address" comes back.Seller will post anywhere , ebay says it's a glitch.Seller relisted, on ebay's advice and I...

Lables

Evri tracking of my sale fir brand new item confirms not delivered as damaged beyond control. Not simple delivery so trued claiming direct. IMPOSSIBLE on first attempt it accepted tracking number and asked for three photos of the parcel, damage and l...

Tracked 48 does not update- seller not issuing refund

Hi, looking for adviceI ordered a large item on ebay which had to be returned as it did not match the description. Seller arranged collection and supplied a reference number for royal mail tracked 48. Item was collected on last Tuesday so it's been a...

I received 2 of my runner beans but i did not receive the 3rd one there was only 2 in the package

I received 2 of the runner beans plants but not the 3rd one it was not in the parcel which I received please can you tell me when I am going to receive the 3rd one

Tracking

I posted an item with tracking, but got the last digit wrong. Item has now arrived with the buyer! I changed the tracking to the correct number after it had been delivered, but it`s not coming up on my ebay feed as being delivered. Will this have an ...

Unable to link my Payoneer account

Hi,I've tried 10 times already to link my Payoneer account - keep getting an error message.Screenshots attached.Wha can I do?

QR code

Help please! I have sold an item and got 2 days late to post it. Now I’m unable to see the QR code and it’s showing tracking number on my order which i obviously haven’t posted yet. And i couldn’t find any email in my email account. Where do i find t...

UK to Us postage

eBay have removed UK to US postage using the global shipment programme without informing a single person. If you have been affected make sure to let them know how they have inconvienced you. This is due to tariff issues, easily solved but eBay ay! Th...

Watvh authentication postage

Hi there, im selling a watch with the authentication guarantee via eBay my question is how much is the wwtvh insured for from my address to the authentication centre? The watch is high value, £10000. You are providing a service that is unable to be b...

Offer and postage

I have an item for sale that was listed where the buyer was to pay postage. I’ve now received an offer for a lesser amount but it doesn’t say if the postage is included in the amount offered or if it is still the offered amount+postage. Is there anyw...

Resolved! Listing for hatching eggs removed - live animals policy

Is anyone else having their listings for hatching eggs removed my Ebay?They state it's due to their live animals policyYou can't speak to a real person and no matter how many times you state that they are eggs, NOT live animals.Absolutely sick of it ...

"Please check your payment details or use a different payment method" - buyers unable to pay for ord

Hi, this is my 1st time posting here with great hopes that other members can help me or offer aome insight, since eBay reps don't do anything to help. I'm a seller on eBay, I upcycle and sell old furniture. I make about 2 sales a month on average, va...

Back of my phone broken

I fix my phone online just the back was broken getting it back the display is broken and the back is not glue to the phone I ask for a return I wanted my money back since he has destroyed my phone but he accepted a return the product is my his not sa...

Payments on Hold

I know the new system means my payments for items sold will be on hold until 2 days after delivery, but some of mine are on hold for over 2 weeks after delivery - why is that?

Selling to the USA

My buyer in the USA cannot pay for his purchases because eBay says I don't post there. I do and I have sent items there recently. My postage preferences are set up for the USA and I offer GSP. I am selling three Matchbox model warships. What can be t...

Resolved! Withdrawing funds

Hi, so I sold an item on Saturday and it was collected on Sunday. The payment shows on my eBay account but the ‘withdraw’ tab is not shown in blue so I can’t transfer the money into my account. Does anyone know how I can get my money transferred or w...

Is Ebay in self destruct mode?

I am trying to list items and keep getting messages about search manipulation.All I am doing is listing the make of the product and the item it was made to fit? This is crazy.

Buying a shipping

Hii want to buy item for which seller noted that shipping is possible only to UK. My address is in Croatia. Seller stated that I can buy shipping through eBay checkout. I can't find that option. Item is quite big (car bonnet), but I would give a lot ...

Bidding problem

I bid for an item on E Bay, the bid was confirmed by E mail, then when the bidding ended, it went to someone who’d bid less, what is going on with E Bay ???

Fraud

What do I do when a business seller is using my address as their returns address and part of my husbands name as their user name. this is fraud surely but despite easing this with eBay they are saying the person is doing nothing wrong!

Fender jaguar kurt cobain

Buyer cancelled as I told him guitar was stolen and Ebay want £150 fees. Can someone help. Got final reminder today and Ebay are going to charge my bank account. Only Ebay Buyer 8 months can someone help as I have contacted them 4 rime. Can someone h...

Tracking number mistake

I posted an item out yesterday and the tracking number was slightly wrong (didn't have my glasses on when I updated the app)Is there a way I can correct this on the app so that eBay sees my item has been delivered?

Parcel not received

I've been tracking my parcel that's coming from Yodel courier and they said delivery today I've contacted the seller but not much help.

paid for & not onpurchases

three items for steel drill bits Paid for cash removed from my bank account not showing on Purchases

Requesting a refund that’s already been agreed

hiove recently bought a second hand brand new ps5. I put a request for refund the seller has agreed but we’ve talked about it how do he is now asking me if I can stop the request but it’s gone through and he cannot access the funds ? They’ve gone out...

Wrong delivery

I ordered an item a chose my place of delivery but it had sent to my other place of delivery on my list what do I do ?

How to remove a restriction or suspended account

My account has been suspended and restricted well restricted for selling a fake bag how do I get it solved as I have funds in there from clothes that were real

pricing issue

why there is difference in pricing? i set different price while listing and it show different after live the listing .I am facing this issue with all my listing. please tell me why this happening with me. i cant get buyers because of that

UK to US shipping stopped

I held a 7 day auction which ended with some one from the US being the highest bidder. The buyer was told to update address as I didn't ship to there location. Spoke to customer services and they informed me they have stopped shipments to US from UK ...

Seller Keeps Removing My Negative Feedback!!!

I bought some Topps Chrome 'Refractor' cards from seller, only to received standard base cards. I complained to the seller, who claimed they were 'silver refractor' cards, even though 'REFRACTOR' was not stated on the back. They were clearly standard...

Return console to seller

I bought a pz3 60gb when received it switch it on found it had ylod seller didnt put it in desciption got refund trying to contact seller sent 4 messages heard nothing need to zend back to seller i will sell it sent messages friday just gone not a wo...

Custom postage Changes

Has anyone had this issue? I am stuck with one single postage option and one weight - up to 1kg. I have always been able to adjust my packaging fees on top of the weight prices but now I only have one standard evri option so I can't list anything hea...

Resolved! Buyer won’t accept a faulty item return

Buyer collected the item which was tested working prior to collection. Buyer claiming it is faulty and wants money for repairs. Listed with no returns but have offered a full refund which the buyer has declined. Even offered to collect at my time/exp...

Click and collect shop refuses to give me my parcel

I came to collect my parcel two days ago and the parcel was there but I was told to come back the next day as "the system was not working". I came back today and was told (not in the nicest way) that the system was still not working. I can't understa...

Faulty item

10 months ago I purchased a gaming laptop through eBay. After the 2nd month it had a fault but fixed it luckily. 10 months later it has now developed a screen problem and after taking it to a repairer they’ve noticed there’s some corrosion on the boa...

Resolved! Postage Labels - where to post items

Once I have sold an item by Simple Delivery and printed off the Royal Mail postage label can I post the item into a Royal Mail post box or do I have to still take it to the Post Office?As the post office just takes your package and drops it straight ...

sorting postage for more than one item

What does this mean - I have sold two items but dont seem able to sort postage - get this message Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice.

Monthly sales

There are 3 ways to check your monthly sales now each one shows a different total ?which should I use for accounting purposes I’m trying to stay under £90k rolling 12 monthly allowance to avoid registering for VAT

Extremely late parcel

I ordered my parcel April 19th, which was meant to arrive between April 26th and May 2nd. It’s now the 12th and my parcel still hasn’t arrived, and the tracking hasn’t been updated since the 2nd. I’ve tried messaging the seller who just said they upd...

Partial refunds

What is going on? In the last 2 weeks, I've received partial refunds for returned items because, supposedly, they were not returned in the original condition. In the first instance, the seller did not respond to my query and eBay stepped in and gave ...

Paying via PayPal through eBay App missing

Hi I have the eBay app on my phone. When purchasing a item I was able to pay via PayPal through the eBay app all the time before But now its only giving me the option to open a browser to pay via PayPal Is this external browser site a verified eBay P...

Return not refunded - no option to ask eBay to step in

Hi, I requested a refund on an item, sent it back and it was logged as received 29 April. AI assistant says seller has until 1 May to refund, they have not, and are not responding to messages for last seven days. Help pages say there should be an opt...

Sold to a bidder in Ukraine

A bidder from Ukraine has sent a successful bid (not yet paid for). I can't send this to Ukrains so how do I cancel the sale, and avoid this problem in the future please?

bulky postage

as a seller i'd like to list a few things of a bulky and very heavy nature the first is 124x71x12cm at 14.7kg the second is liquid again the boxes are 43x34x26 and the packages as you can imagine weigh a bit how are people sending these items please ...

selling a microlite caravan

Do I have to pay final sale value fees if selling a caravan? A 'vehicle', legal definition, has to have a means of propulsion, ie. an engine. It is not therefore, in legal or lawful terms, a vehicle so does this mean it is exempt from such fees?

Reserved price

How do I see if my relisted item has a reserve price on it.177072211521If it hasn't, can I cancel and end the auction and re-submit it?

Evri delivery

I listed an item ie car wheel and tyre and I selected evri as courier. However now its sold evri wont take it they say only a tyre is accepted not with the wheel. How do I cancel the evri and reclaim that expense before shipping with somebody else.

Buyer is now collecting so no postage required

Buyer is now collecting from my home address. So I don't require postage. How do I update?

seller has closed my return request

Bought pressure washer on 18/4/25 and only just used it due to ill health. The item is defective and is no use. Contacted the seller but heard nothing. Opened a return 12/5/25 only to find the seller has closed the return request. What shall I do?

Can’t find my listing on eBay

Hello, New seller but my live listing is not showing up on eBay, I’m

FEES

Sold an item for £405 and I've been charged £53.46 fees.All the adverts say "Sell For Free"

Postage label

HiI listed an item and specified Royal Mail with age verification as the courier, but when the item sold, and i printed the label it was UPS . I cancelled the order and refunded the buyerI don't want to relist the item, and the same thing happens aga...

Buyer protection fee clarification - does it cover the seller too?

Can someone explain how the buyer protection fee works?I have a silver jug that I am selling for £700 and was originally planning to charge the buyer for Special Delivery so the full amount was covered. eBay has changed it to postage for £3 which doe...

Return of faulty item

I have a faulty electrical item that I purchased last month that I would like to return for a refund. The seller has declined the return and closed the case. The Ebay system tells me I cannot appeal because the case is closed. How do I get to speak t...

Please help

Hi, I sold a trailer and it got collected Saturday but I forgot to scan the buyers code or get his code number, now I can’t mark as completed sale of recieve the payment? hsve tryed messaging thr buyer but no response?

I no longer have access to my old bank account and can't verify it. I need help updating my payout b

I no longer have access to my old bank account and can't verify it. I need help updating my payout bank details.

Help

Hi its my first time selling on Ebay. I sent an item to a buyer and didn't use their preferred delivery, I sent it next day delivery.. obviously its gonna be different tracking number so it says its still not delivered.. will I still get my money, ho...

Account not working properly

Hi,a few days ago, my account went “strange “ when I tried to add item to watchlist, I was pressing the button but it wouldn’t work, also when trying to accept offer, that was the same.when I tried to add to watchlist, lots of gobbledegook came up on...