Lost parcel

[goodseller78]

HI, Evri have lost a parcel that I sold. Evri have admitted they have lost it. I did a straight refund to the customer without them selecting 'parcel not arrived' through Ebay. The message from Evri says Ebay will get involved and sort it out. Howerver all I get from Ebay help is 'your buyer has not opened a case'. I have asked the buyer to mark as not arrived but becuase the refund has already been issued they do not have the option to do that. What can I do? I need compensation for my parcel, it was worth £50. Can I email Ebay direct rather than bots as these just say 'no case' when I enter the Item iD. Help! Thanks.

[tressygirl]

Never refund outside a case the buyer has to open for item not received.  

If a case is still opened it's not eBay to contact but the buyer,  they need to close that case.

Your battle now too,  is with Evri to receive compensation for yourself,  I understand the process is not easy ! 🤔

@goodseller78 

[papso22]

If you bought the postage through ebay, you have to claim through Packlink.

[goodseller78]

Yes purchsed postage through Ebay. Have you go a link to go through to claim from Packlink? Thank you

[goodseller78]

Yes, lesson learned! It is the first time I have had a lost parcel. No case is open. Thanks for your reply. I think I will go to Packlink and see if I have any joy!

[papso22]

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@goodseller78 wrote:

Yes purchsed postage through Ebay. Have you go a link to go through to claim from Packlink? Thank you

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Sorry, no.  I do know they are very difficult to deal with though!

[goodseller78]

Ok I will try though Packlink. I know I didn't follow the correct procedure and just refunded which was my mistake, but I still thought Ebay would help to get my compensation.

[61stephenuk]

You can start a claim here

https://support-ebay.packlink.com/hc/en-gb/articles/360014270619-EasyTicket