contact ebay by telephone??

[vale.46rossi]

hi I have a complicated return..and the seller is not helpful...how do I get to speak to a human or a telephone number for them.

thank you

[papso22]

Have you opened a case using the money back guarantee?

That is your first step.  You can escalate to ebay within the case.

[vale.46rossi]

hi do I have to do 2 as it was 2 different sizes so it's 2 payments to 2 cases?

[tressygirl]

Yep,  you open a case for each item.

Listen to no excuses from the seller to close the case early.  Once closed a case cannot be reopened.

If you are returning for a case of item not as described, the seller has to provide the tracked return label at their cost.

They have 3 days to accept each case, and on receipt of their items they have 48 hours to refund you.  If they don't ,  you escalate the cases,  ask eBay to step in and they'll force the refund.

@vale.46rossi