Screen freezing

[dollyhonda]

Some parts of the eBay app, screen freezes… anyone else getting same problem? 

[dave@ebay]

Hi @dollyhonda 

I'm not aware of any similar issues with the App so it might just be a local issue. 

Here's a few troubleshooting steps you can try which might fix the issue:

Clear the Apps Cache

1. Open your device's Settings app.
2. Find Apps or Application manager (depending on your device, this may be different, possibly under "more" settings).
3. On the list, tap the eBay app. 
4. Find  Storage.
5. Tap Clear cache.

 Clear the Apps Data

1. Open your device's Settings app.
2. Tap Apps or Application manager (depending on your device, this may be different).
3. On the list, tap the eBay app.
4. Find Storage.
5. Tap Clear data.

Force Stop the App

1. Open your device's Settings app.
2. Find Apps or Application manager (depending on your device, this may be different, possibly under "more" settings).
3. Select the eBay app from the list.
4. Tap Force Stop.

Check for App Updates

1. Open the Play Store app.
2. At the top left, tap Menu ☰.
3. Tap My apps & games.
4. Apps with available updates are labelled "Update."
5. If an update is available, tap the eBay app and then Update.

Uninstall/Reinstall the App

1. Tap the Apps button
2. Touch & hold the eBay app.
3. Drag the app to Uninstall at the top of the screen.
4. Open the Play Store app.
5. Tap Menu ☰, then go to My Apps and games and tap All.
6. Tap the eBay app.
7. Tap Install or Enable.

Thanks,

Dave