Money

Why has ebay taken money out of my bank twice? I ordered 2 things and paid £8. Today they have taken another £8?

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Money

Go to your Purchase History page,  and see how many items you actually purchased.

 

This can sometimes also happen,  and you'll see the second payment is ' pending' and will disappear.

 

If it doesn't , contact eBay Customer Services, wait  just over an hour until 8 a.m. that's when ' live agents'  appear,  and then there's more chance of Dublin answering.  They have full access to your account and can explain what has happened.

 


This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

Lines open 8 a.m. - 10 p.m. on weekdays


9 a.m. - 6 p.m. on weekends.


Automated agents will be available on chat outside of the above hours.


I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

 

@shakh-8844 

 

 

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