Seller News: August 2025
Get the latest updates for stronger protections and smoother selling.
Forum Posts
Add Klarna as payment method
I have a buyer who can only pay with Klarna, but I have no payment option for this. Can I change this on a listed item and how?
Marking item sent not using Simple Delivery
Ahh Simple Delivery - the abortion of a system designed to make life hard. I had an item that finally sold but was listed way before this Simple Delivery nonsense. I did NOT opt into Simple Delivery yet ebay thinks it can start adding fees. Anyway it...
a mystery delivery from ebay?
A mystery delivery from titled ebay simple delivery arrived with my details I have No idea what this is?
Payouts
Hi just wondering if anyone can help me with this. I sold an item and the buyer had payed for postage but realised he lived close. Because of this I went to drop off the item to his house instead. On the tracking it says dispatched and not delivered ...
Disparity between original listing postage costs and simple delivery
Hi I have just sold an item listed a year ago, long before 'simple delivery'. My postage cost on the listing was £7.50 reflecting the fact that it would require posting via Royal Mail medium parcel tracked service.When I went to print my label ahead ...
Click and Collect
HiI have recently changed address. I am currently trying to click and collect an item from ebay. How do I change my choice of collection sites? When I click on "change store" it just brings up sites around my old address. I can't see any way to chang...
WITHDRAWAL
Why am I unable to withdraw my money but I can spend it on ebay when my payment details are correct & been confirmed? I have recieved previous payouts to my bank but this one isnt allowing me to, the withdraw option is greyed out
REFUND
when courier picks up goods for return what proof do i have that they have collected items
Collection code
My buyer paid fir the item and came to collect it. He picked it up and left. Only then did I remember the code he should have given me. I have tried emailing him but no response. Any ideas how I close the sale? Thanks guys.
Hi - I have tried multiple times to register my business but it keeps telling me my VAT number is in
Hi I’ve tried multiple times to register my business but it keeps telling me my VAT ID is invalid. It isn’t! Has anyone else had this issue?
Selling - reduce price of book and p & p
I'm a new seller. I have a book listed but the final price is too high with all the add ons. I don't seem to be able to change it. I want to reduce the price of the book and the p & p. The eBay total is too high.I keep looking at revising listing but...
Evri parcel damage
The buyer of one of my items has been notified by Evri that the parcel was undeliverable as it was damaged beyond repair by them. Does anyone know how I go about resolving the issue, the buyer has been told to contact me.
My account
Yesterday I had a message come through my emails from eBay about an apparent request that I had sent on closing my account completely yet I never sent anything whatsoever on wanting to close my account. Is this a scam message or something? It's even ...
Advice on returns
I sold a Nurosym device three weeks ago for £450. It had been used about 6 times and worked perfectly. I took a video of it working immediately before I put it in the post. These devices do not suit everyone. I told the buyer to join the facebook pag...
DELIVERY
Hi customer pressed wrong delivery option. They paid for delivery collection option for 3 items.I told them to opt for collection and I would post at my expense ( return customer)I posted the items and told them to ask for delivery fee back. 2 items ...
Simple delivery
Hi, how does this new "simple delivery" work when you have multiple of the same item. I listed an item with a quantity of 3. Someone bought all 3 but it only provided enough postage for 1 of the items. It only charged the buyer for postage as if they...
Slovenian phone number
I can't post my items because I can't verify my phone number — the SMS doesn't arrive. What should I do?
How do I make a claim against delivery company
I sent an item well wrapped in bubble wrap but buyer sent me photo of item and it has been damaged during shipping. I have refunded the buyer & contacted Yodel who have said I need to contact ebay to ask the to raise a claim for damaged item. How do ...
Combined postage under SD for many items with low weight
Buyer recently bid on 15 football rosettes all finishing at different times - they finish Sunday. Half finished last week which were bundled together by eBay who charged him £8 postage Tracked 48 (combined weight 160g - with Custom postage I would ha...
I sold an item and the shipping label has expired.
I sold an item on ebay and the shipping label has expired. It wont issue another label. Can i still use it? I dont know what to do the auto system isnt answering my question.ican someone help
Buyer protection and Simple Delivery - Can ebay pull it back?
Many of us have seen the volume of for auction items offered in our areas of interest plummet this year. Many of us who sell have seen buyer numbers and auction results plummet. People seem almost universally to believe this is down to the the double...
i am human
i am human,,,,,,i am human,,,,,i am human....i am human.....i am human....i am human!!! sick to death of it! you just "i am f%*&human'd" me out of buying a £1.2k solar generator as i simply had had enough of your stupid little games. result = my mone...
buying
If i buy a bicycle and go to collect it but its not as disrobed what should i do?
New simple delivery threshold
Does anyone know if the new limit of £20 for simple delivery is inclusive of the BPF ? In other words if I sell an item for £19.99 and the Buyer Protection Fee takes it over £20 will I still have to use simple delivery ?
My country rejected the item and send it back to the seller.
Hello, I need help with a refund request. I purchased an item from eBay, but when it arrived in my country, the customs taxes and rules were way too much, so I could not accept the package. Customs returned the item back to the seller— I opened a ret...
Ebay held me hostage over my grown sons account issues
My son had a dispute with Ebay over a 'fee'... instead of chasing him, they decided to stop me using my separate account until he submitted to their mistake and paid for it... my son did not live with me at the time but had used my WiFi when he visit...
Help with order/non existent order ?
Hi. I have an order I made 4 weeks ago that never arrived. im in the most frustrating eBay loop of unhelpful links that don’t work and zero options to contact the seller. on one page it will show me my order then when I try to get help it says the or...
change from collection to postage
hello, i have sold an item that i listed for collection but the purchaser requested i posted. how do i change the listing on the item on my account as whilst i have posted it and sent the buyer the item, ebay is still showing (and reminding me) that ...
Buying ebike from Poland to deliver to uk
Hi. I am looking to buy an ebike on eBay from a company in Poland. It said free shipping in advert but will I be charged import charges or VAT? Any other charges? Many Thanks
app usage
does using an app mean i have to buy using a phone?
Postage....
I have sold and received payment for an item.....I requested a postage label and collection and this did not happen and so i posted the item first class to the customer.I am unable to tell my account that the item has been sent and it is showing as b...
Item delivered is still showing as dispatched
Hello,I recently sold an item that was delivered and the buyer has left me a positive review but it is still showing as ‘dispatched’ and not ´delivered’ in my app. I have signed out and back in, hoping that it will update but the item is still showin...
Restricted
How do I unrestrict my account? No idea why it is as I hardly use ebay
Payment
I have sold a vr headset on ebay the buyer has collected my item but they won’t pay me the funds are in my account and ebay won’t let me withdraw they have my bank details but keep saying there not correct what else should i try to get my money befor...
purchased one Xbox 360 game charged for six received only one
I purchased one Xbox 360 game at £4.35 after a few minutes noticed that they had charged me £26.10 for six games, requested a cancellation which they agreed to but 24 hours later cancellation request was denied they said item had been posted, what I ...
Buying in the UK from Malta
Thinking of buying a jacket that is in Malta, I’m in the UK but I can’t find any info on if I would have to pay tax or duty. Can’t seem to be able to contact eBay for an answer. The buy price would be £500, any advice would be helpful….
packaging & transport costs
Before Ebay recently changed, I was able to add onto the postage, a small extra to cover packaging & transport costs... sometimes I would have to travel 6-10 miles round trips to post. Now this is all at my cost? Thats really unfair but is there a wa...
Evri and automated chat bots
Yet another case of having to use Evri. The item hasnt arrived as the driver doesnt seem to want to deliver after its flagged ''out for delivery'. Cannot get past the chat bots that dont think theer is a problem. If you dont use the Ebay system you d...
Gold chain
Hello hopefully anyone can help me, so I bought a gold chain off a business on eBay and it’s being sent to Authenticity , my question is how do they check it. Do they simply just check the stamp on the clasp or is it put into a machine to check entir...
how do you opt out of Simple Delivery ?
I got an email from Ebay saying you can now opt out of Simple Delivery, but how I see no way to do it ?
Faulty Goods
I purchased 16 under cabinet lights in March this year, I installed 12 of them at home in May, by the end of June two of them had become faulty, I contacted the seller three times but did not get any response. Another two of the lights have now gone ...
Merge Uk and Ireland account or move to Ireland alone
Hi folks. I setup my eBay account back in 2003 when there was no Irish site. I was mostly a buyer over the years, but now I'm looking to sell some stuff I have lying around. I have a login for the UK and Irish sites under the same name/account detail...
Refusing a return as a seller
Hi, I have sold an item and buyer has requested to cancel the order. I always ship within 24hours and buyers request was more than 30 hours after the order was placed. I have advised that the order has shipped and apologised but buyer has then instan...
Unwarranted Negative Feedback
Hi, I have just realised a really nasty EBay buyer has left me negative feedback thus affecting my percentage rating. Basically he wasn’t being co-operative and wouldn’t pay(wanted to see the purchase on collection before parting with money) EBay blo...
I need help listing my item
Hi I need help listing my item I have done everything correctly and it comes up with we have found a error thank you for you patience and in red on the top says complete registration I click on it and it keeps saying error I really want to sell on eB...
Problem with eBay international shipping and payment.
I found some interesting magazines on eBay, but the same seller had them listed separately, so I asked the seller to bundle them into one package to avoid high shipping costs. The seller created a bundle listing, but when I tried to buy it, there was...
Duty
I paid £750 for a bumper and paid £138 postage as it was coming from Poland . The listing said pay for it then they will pack it and post to my address. A few days went by and I heard nothing so I looked up the tracking and a firm called something Cu...
50% refund !
Is this legaleBay have given me a 50% refund for an item I received damaged. I asked the seller for a returns label and they said no speak to ebay.ebay awarded me 50% and said keep it. i dont want it. i want perfect china not damaged.how do i get my ...
Seller ignores contact over lost package
I abandoned a 7 yrs plus Amazon account, much used, with sellers sending damaged products, or an item not as listed and only chatbots etc to seek help from.Closing the account, a couple of years ago, joining eBay felt so much better, with goods arriv...
Non payers
Why can't can't a seller leave negative feedback for non payers? Ebay need to change their policy as I get buyers not paying, not answering messages, and more importantly sellers then lose a sale to others who could have bought the item but can't bec...
Deliver
eBay has returned my item by DPD to my old address !!that return address was removed from my account I don’t understand why it should be delivered to that address!?now I have a problem as DPD is still delivering my parcel to the old address and I can...
Buyer can’t pay for item due to location which is global shipping program
Good evening, can anyone help. A buyer can’t pay for an item due to eBay telling them I won’t ship to that location which is on the global shipping program. The global shipping program is also enabled on the listing.
Resolved! Buyer asked to cancel
Evening,I purchased an item and not comfortable with it, I requested for cancellation but the seller refused and rather keep trying to force me to collect the item. The seller have not dispatched the item but just created a tracking Id. I just notice...
Being charged for a postage service not used
I recently bought an item and paid £5.50 for postage and it was signed for. But the seller has then choose to go to get another postage and not get signature for £4.05… the item thrown in a large envelop so packaging was minimal… where do we stand as...
Simple Delivery
I’m getting caught out and so muddled here….how can I tell if my listed items which have been listed ages and are under £10 and I’ve offered free postage are on simple delivery? I notice some say tracked with another option for express so I presume t...
When you use eBay labels, you'll receive discounted rates - WHY LIE
I sell through various platforms. eBay try to advertise that offer discounted postage rates when buying postage labels directly through eBay.This is nonsense, the prices are exactly the same as when buying through Royal Mail Click and DropWhen buying...
Revise listings under £20 to remove simple delivery
I have received an email today saying Simple Delivery is not now compulsory for items listed for under £20 instead of £10, hooray! Except when I try to revise my listings to change from simple delivery to custom postage I cannot do this, the option t...
Email inbox is full!!
Hi, I'm sick of receiving emails from eBay as a buyerI would like to stop receiving emails for example order confirmed/ dispatched/update/delivered It cant be done by communication preferences Thanks
can’t record size
I don’t know why I can’t set up the parcel size for selling
Charged to relist motorcycle after non payment by buyer
Hi, my first time trying this, I listed classified ad for motorcycle £19.99 fee, a buyer made an offer that I accepted, I waited, messaged but nothing, following links and ai help chat thing I managed to cancel the order due to non payment. But when ...
I have a sold item to deliver and the local shop will not accept it
I have a sold item and need to send and the local shop will not accept it
Seller kept item as unhappy with auction price
Seller took really long time to post my item, after asking for proof of postage he sent photo of the receipt which has a tracking number, after checking tracking details turned out that address was wrong and it was returned to sender. He now refuses ...
Selling
Hi! completely new to eBay, and I’ve just sold one of my items. It’s quite an expensive item and it’s due for pickup with courier tomorrow morning, but I can’t see any funds to my eBay account / in my bank account. Can anybody help me on what I shoul...
Messages
I am trying to reply to a sellers message regarding a faulty product but everytime I try and reply I get this reply from eBay even though it does not contain and contact information or payment information It appears your message contains contact or p...
EBay address changed location on item page
Hello,I’m really hoping someone can help.Ive noticed that the item location is now showing on the item visible to buyers, not sure why this has now happened?I need to change mine but I can’t see how to do it.I have tried editing on all the personal a...
Flagged listing after few days
I listed speaker, it was on it was getting watchers. Its original brand.And after few days it says This listing has a policy violation.And I cannot list it no more. But there is just original item with part code and specifications.What is wrong with ...
Return a large item
I want to return a large item that will need to be picked up by a curriers on a pallet. The return option doesn’t offer any alternative. How do you contact eBay to get other options
Switch and bait
Sold a Nintendo switch lite on eBay and the buyer is claiming it’s not as described. You can clearly see it is a different console and not the one I sent . They are trying to scam me is there anything I can do ?
QR Code for courier
Hello People,I've sold some chairs and the buyer wants to send a courier to collect as he is busy. How do I sort the QR code stuff out so Ebay don't hassle us further down the line?? Thanks in anticipation
Glitch in system resulted in receiving unwanted item which I then had to pay for.
Hope someone can help.I ordered an item by mistake, cancelled it less than 5 minutes later, & received an email saying order had been cancelled.I then ordered the correct item from another seller. Then later, I received another email saying the origi...
Resolved! Guidance Needed – Buyer Returned Used/Damaged Item
Hello,I need advice on handling a return for order 19-13452-76622. The buyer selected “No longer want item,” but the water gun was returned used (water still inside) and with a ripped box. The item is not in original condition and cannot be resold.I’...
Apple iPad Pro M4 fraud
I’ve noticed, over the last three weeks a significant number of listings for high end iPad Pros. They are listed at half the price of similar items. They come from various sellers with little to no selling feedback, sometimes they are listed in multi...
Postage help
Hi allPlease help. Im so confusedAll my listing's are simple delivery.When I look at my avaliable funds, some show as postage deductions I.e. -£2.96 in red fontBut only a few sporadic deductions. Not next to every purchase.All buyers purchase there l...
Item not received, marked delivered, seller abusive and wont comply
Hi all, I'm just needing some advice, and a bit of a rant really. Had a stressful morning due to the awful seller on a simple problem that happens with RM sometimes. Delivered to wrong house by accident.I bought 4 terracotta trays at £32. Marked deli...
Fake item
I bought two items, for which it turned out are fake. Given they looked very compelling, I didn't have doubts. However, totally unexpected I did a check, as I wasn't familiar how to check if the item is genuine or not, and I found out two are fake. I...
Edit Tracking details
Good morning!This is the first time I've used eBay for selling items for a very long time and i have to say, the postage side of things is not very confusing. I recently sold an item, so I arranged my own courier as Royal Mail are *bleep* and sent it...
Resolved! Simple Delivery and buyer fees question
Now that ebay has made Simple Delivery optional for items under £20, does the buyer still pay the buyer protection fee?
First time private seller
First time private seller. Item listed as Collection in person can I change to Collection Only?
Why is reporting a seller a waste of time?
Ebay : Thanks for letting us know about the issue you had with an eBay seller. We’re looking into your report and appreciate you taking the time to get in touch. We’ll take it from here. Hearing from community members like you helps us keep our marke...
Bid price different to checkout price
Hi all I made an offer on an item that was accepted, for $31. But when I click to checkout the price changes to the original which is $37. This does not include any postage fees. The buyer says it tax etc.... does this sound correct?
Hack made account Business, I am not a business...
A while ago, my account was hacked and made into a business profile. I am not, and I do not own, a business. Can you make this back into a personal account please?
Didn't receive my parcel
I have purchased this item and I wasn't delivered to me but showing delivered but not to my given address
2025 purchase history missing
My orders for August and September 2025 have gone missing
1 auction, 2 parcels, 1 lost
Ok so I sold 6 desktop pc's. Due to weight I shipped in 2 seperate parcels (seperatre tracking) and insured for the approapiate value. Buyer missed the first delivery. When the redelivery happened only 1 parcel got delivered. After nearly 2 weeks of ...
Help! Have I been scammed?
Help please! I ordered shoes and I never received the confirmation email for the purchase. And the order is not showing up in my purchases. I'm worried I've been scammed! When I try to search for information on this order, nothing is showing when I p...
Gopro7
Where do I stand used for the first time at a swimming pool 2 months after I bought it on holiday got in touch with seller said it was after 30 days can't help you hope you understand Where do I stand?
Coupons
I went onto eBay on my iPad and it said,if you open the app you will get £10 off of my first order. How do I find coupon? Thank you for your help.
Offers kept being rejected despite agreeing with the seller
I agreed a price with the seller but my offers kept being rejected due to the eBay protection fee eh I neither of us knew about until I can exhausted my 3 offers both of us what to complete the sale but now can’t
Refund
I have offered a buyer a full refund on an item and to pay the postage fee for return. He is demanding I pay his bus fare to the post office and back as well as the postage and threatening to take the case to court if I don't pay it. Has anyone else ...
You are not eligible to bid on this item
I tried to use Gixen Sniper to purchase an electric mitre saw, and had the winning amount covered but no bid was made. I received this message from Gixen "You are not eligible to bid on this item", therefore Gixen was unable to bid. The reason Gixen ...
Returned item after refund
I sold the item and the delivery company said it was delivered to the address, the customer said it wasn't delivered so he got refund from eBay, case closed, but I have received the items back from the delivery company after a couple of weeks what do...
Getting eBay to amend a Listing to include postage to Greece
I have been asked by a potential buyer to get eBay to amend one of my listings to include postal & import charges to Greece...no idea how to do this...the item already has one bid
No postage label option to print even though buyer has paid for postage
Buyer paid £65.00 for postage but I can't get the label, can anyone advise how to proceed please?
Issue adding tracking number to return an item to seller- No Option shown on drop down box
Hi All I purchased a Lego Technic car for my nephew; it turned out to be fake. I paid via PayPal. The buyer was very rude and threatening, however issued a return label. I printed it out and sent it back to the buyer, I have sent all proof to the buy...
Refund /return options on faulty laptop
What are my options for a laptop I purchased start of this year. Both the original and replacement have been faulty. The latest now doesn't power on now. Customer service from seller is abysmal. ebay customer services suggested I can escalate to them...
EBAY UK PURCHASE
Hi allHave purchased item from Ebay UK through PayPal. The item does not appear in my purchase history nor hidden items. My bank account has been debited.I have now received Ebay email saying item delivered but when trying to open email it says there...
Item not delivered
I ordered a book. This item has not arrived. I received a confirmation of order and payed with PayPal.
Messaging Watchers
How can I message a 'Watcher' of one of my items?I have lots of cheap items for £1.00 but I can't discount this item any lower as ebay don't let you go below £0.99p.I would like to message Watchers and say to them, they can choose 2 or 3 items and I ...
Resolved! Requested return then cancelled
Buyer has requested item return then decided to keep it? How to I cancel the return process and recover return postage fees ? Cheers
Resolved! The simple delivery label weight is not enough, no option to dispatch and add tracking!??
I sold an item on ebay, i chose the heaviest option and its still not enough.I can send it myself at a reasonable cost with tracking BUT there doesn't seem to be any way to cancel the "Simpleton Delivery", dispatch it myself and add my own tracking.A...
Resolved! shipping cancelled and returned to the seller
tracking details show that parcel is being returned back to the seller for some reason. Thus, I need a full refund, obviously, but seller doesn't reply and I can't start a request for ebay to help, as it's still about 2-3 weeks for late delivery dead...
Packlink overchanged me now not replying
Sent a parcel through Packlink Ervi got a email saying extra change as item was bigger than the maxiumin size the courie would take but on the email was the Royal Mail size.I sent a message back saying item never went with the royal mail told the rou...
Email to say item was delivered but it wasn't
I purchased a book a few days ago.Money was taken from my account.Just received an email to say the book was delivered but it wasn't - I have been at home all this morning, no door bell ring and nothing on the Ring camera.I also can't find the purcha...
Rerun label
Bought an item which was listed as wrong size and it’s way too big. Seller has accepted return and already refunded money but I cannot find where the return label is. How do I find this. Have searched over for help from eBay and messaged the seller b...
boxing up rerturns
I have recently returned a few items and following ebay returns process was instructed to put item in a box although they did not arrive in a box . Can't readily see alternative option. Help please
Sold item has minor flaw
I sold an item and buyer has paid. It is BNWT. Packing it up to post I noticed a very small mark on the item. I messaged buyer regarding it and sent photos. Today is last posting day but buyer has not replied to me. The mark is tiny and was my own fa...
How do I contact a real person for help?
Ebay sucks for help, everything is a defined option, and then you get a useless bot that also has defined questions and answers. I ordered something but was then told the item was out of stock, then I noticed all the similar auctions went up in price...
Misleading Listing photos
Staggered by Ebay's response to my complaint. A photo of a second hand wheel in excellent condition with good tyre and the right pattern was advertised from a trade seller. It was much dearer than others but the condition was great. What arrived was ...
Refund message from ebay .
7 minutes after paying for a buy it now item Ireceived a refund message from ebay. I didn't ask for refund and no explanation has been given by either the seller or ebay. Why would this happen.Once an item is paid for isnt it a binding contract. Than...
Fees
What date did this Tax year start
Postage
I sent an item without using the label generated by eBay, it was with the same courier I just paid it myself (the courier had sent me a code to get cheaper postage), so I opted to use this instead and populated my tracking reference for the item and ...
Remove Evri from Ebay to save its reputation
Evri's business model is fatality flawed as they don't have proper control of the vital final stage of the delivery process. They cause problems for both sellers and buyers to the point that I will not order an item if I see Evri is the courier. Ther...
How do I block a buyer?
Hello, how do I block a seller?
Simple Delivery,
Your buyer has reached out about their order. Since you used Simple Delivery, we'll work with your buyer directly on any delivery related questions.What does this mean?
Cannot remove or delete items in my basket
I cannot remove or delete items in my basket, continual buffering.
App glitch
Hi All. Is anyone else experiencing a glitch on the eBay app. On my shop screen, I'm seeing a 'blue strip' message that reads, "This Shop has no inventory available in your location." I did contact customer services about it last night, but not heard...
Lost tracked return
Hello. I’ve returned an item using an eBay tracked postage label.The seller still hasn’t had it delivered after 7 days and the tracking states it’s still at the place of posting.im assuming its been lost. How do I proceed with eBay, as the “ help “ j...
Possible fraud
hi I’ve listed an item on eBay which is a canoe. The buyer has asked to come and look at the canoe and has offered to pay in cash and collect it later as he doesn’t have a trailer for a roof rack at the moment. Is this in violation of eBay rules and ...
Cancelled purchases
I recently listed a PS4 as an auction and it sold, however the buyer cancelled the transaction almost immediately. I sent him a polite but robust message about wasting peoples time and thinking carefully when making bids. I also then blocked him. I r...
simple delivery buyer being refunded because they opened a no delivery too early
I tracked a parcel to make sure it had been delivered as not heard from the buyer, sent them a message to say delivery had been tried on 29th but unseccessful so would try again (royal mail), I let the buyer know the situation ,but instead of waiting...
Request for Account Restriction Problem
Body:Hello eBay Support Team, I recently faced a problem that I can't uploaded my listing products into my seller account. It has been showed that my account is currently limited. How I solve this problem and upload my listing products again. Please ...
Re Email Discount contract Fake?
Has anyone else received an email from 'couponpromotions@ebay.com' asking you to sign up for a promoted 10% discount contract on listings? I am normally very vigilant on stuff like this and it all seemed genuine, it was only when I got on to Ebay hel...
returned goods
I have received a parcel today addressed to Dorisk which is not me. The parcel also requests a refund of £19.71I have not sold this bakery operated dog toy or anything else for that matter. It looks like someone has used my address as a seller. I hav...
Notifications
How do I get rid of the useless notifications like Pokémon cards I may be interested in or items I may have viewed but not put on a watching list when the notifications in settings says "whoops, looks like something's gone wrong"? I feel like I'm bei...
Payment restriction
i have set up a business account with eBay. I have linked my bank account and payment options, I’ve even set up PayPal. But every time I try to check out to purchase an item it pops up saying payment restriction. I haven’t bought anything else with m...
HMRC
I HAVE CONTACTED HMRC ABOUT THE NATIONAL INSURANCE NUMBER FOR MY ACCOUNT AND THEY WENT THROUGH WHAT I HAVE BEEN SELLING IN PERSONAL POSSESIONS AND THEY TELL ME HNRC THAT I AM OK NOT NEED TO DECLEARE ANYTHING SO HOW DO I GET RID OF THE PAYMENTS ON HOL...
Resolved! Does anyone know why a Negative/Positive Feedback always shows at the top of my
Does anyone know why a Negative/Positive Feedback always shows at the top of my Feedback on the page when I am selling an item and not the three MORE RECENT genuine positive Feedbacks from buyers. For example if I go to look at my listing and scroll ...
Scam Buyers on eBay
Why are there so many buyers on eBay, trying to buy items from my eBay site but demanding that I, the seller sells the item away from the eBay platform, and asking me to use PayPal for payments for their own protection?Or is it just that they do want...
Suspected Scam
I bought an item from a seller and unfortunately I didn’t know it was outside its return warranty however the seller told me to return the fully purchased item for a refund, postage of the return cost me close to £18 and the item was £47 plus. Upon r...
Fees
How am I being charged fees when I havnt sold anything
money back guarantee
Hi allBuyer has opened a case for INR but it has been 41days so obviously outside the ebay money back guarantee but just wondered if ebay protect you from bad feedback as well? Can`t seem to find that info. apart from the 30days thing.Thank you
Return Postage
Hi,I received a laptop bag that was not the size I ordered, so I requested a return as the item "didn't fit" and I am expected to pay the return cost. Can I contact Ebay Customer Services directly, instead of speaking to a "bot".Any help please.Regar...
Request for Account Restriction Review
Body:Hello eBay Support Team, I recently received a notification that my eBay account has been temporarily restricted. I would like to kindly request clarification on the reason and guidance on how I can resolve this issue. I am a new seller and plan...
EBay buyer help
I purchased an item from Japan over a month ago I was charged £72 for deliveryThe item arrived and had damage to it that was not shown in the pictures or in descriptionI accepted it, as didn’t want to mess About sending backTwo weeks later, I get an ...
Posting valuable items
Hi If I sell a valuable item What's the best way to send it? Also would I receive the money in my account once I have proof of postage
Titre damage
bought the tire couple months ago I’ve only done 1000 miles if that and there is structural damage to the tire which is causing terrible vibration to the car and wondering where I stand to get my money back or a replacement
Auction bid won but buyer has not paid and tried to cancel bid
How can I obtain the name and address of the buyer who won an auction bid and then immediately cancelled?This is a blatant breach of UK law and I want to sue them for damages in the small claims court.
Package delayed,buyer has not opened up a case.but I think they recieved parcel
Hi has anyone else had this.i sent a parcel on August 25 th 2025 up to now sept 4 th 2025 it keeps saying ready to be delivered,out for delivery now its ready for deliverey.i keep messaging my buyer to ask if they have received the parcel,but receivi...
Resolved! Change in parcel dimensions
Help please! I am a personal seller. I selected Royal Mail medium size parcel instead of Evri large parcel postage in error. My item has sold and I need to cancel the Royal Mail selection or postage completely and re-arrange to send it by Evri at my ...
I put the wrong post code on my delivery address - help!
I bought an item and checked out as a guest. When I put the delivery address, I used the pre-filled address details but didn't check it properly and didn't realise that the post code was wrong. The item hasn't arrived - not surprisingly.I can't conta...
Feedback
Just left feedback for an item but forgot to put that the item was delivered. Seller contacted me asking if I could correct the feedback. Can’t find how to do it?
shipping costs
I uploaded a low value item on ebay.co.uk. post was recommended which I selected. A buyer purchased item and paid £1.70. I had to pay another 87pence before being able to access to the QR code/pre-paid delivery label. Post office, would not accept as...
Age verification at checkout for a chainsaw
Is there a way of proving my age at checkout, other than by credit card, as seen as I don't have one.
Getting payment
Hi, I sold a large item that was collected but the postage option was wrong so there was no QR code. How can I get paid?
Request for Account Verification & Restriction Review
Hello eBay Support Team, I noticed that my account has been temporarily restricted, and I would like to understand the reason and resolve this issue. I am a new seller and plan to sell custom products using Printify as my fulfillment partner. Printif...
eBay closing down community groups
Why is eBay closing down any community groups? They have given no reason, and have now closed down TWO community groups that were discussing the problems with so-called Simple Delivery. They Simply didn't like what was being said and rather than reso...
buffering
I've never had this issue before when selling something using the app on my phone but lately when I move to the second page to add information about the item, all I get is buffering for up to 20 minutes. I've reloaded the app, turned my phone on and ...
Counterfeit PANDORA and not as not as described.
I had the misfortune to bid on a pair of "SOLID 14CT GOLD PANDORA " earrings. They were a present for my daughter. They arrived and looks great. They were kept unused for a while before her birthday. A short time later, the same seller used the exact...
False Negative Feedback Removal
HiI recently had an upsetting experience with a £3 item that I had sold.The buyer received the item earlier than expected and had the item for almost a day with no feedback or contact; so I left him positive feedback.Shortly after leaving the feedbac...
Hitway bike
I bought a bike on eBay which turned out to be illegal in England, what should I do?
Does anyone know a trick of the trade to get the second hand tick again when a new battery doesnt wo
Does anyone know a trick of the trade to get a second hand, on a quartz movement, to tick again after a new battery doesn't work.
Am I protected by eBay
Buyer asked for Royal Mail tracked but sent EVRI QR code. Am I covered if I do this thanks
seller protection
Hello,I have already submitted a photo of my ID card 6 times, but my account is still blocked. Could you please let me know how many more times I need to update my account information? What is the reason for the delay?Thank you.
Buyer returned an item damaged and warranty sticker tampered with.
Hello, just looking for some advice. My buyer purchased a mint second hand Sony CD player from me (hifi separate). Shortly after they received the item they opened a return stating it powered on, but didn't play CD's. I thought it was odd as it was f...
Refunded customer but parcel now delivered to the customer
A customer opened an appeal on eBay as their parcel was not delivered. We issued a refund on 2nd September, but after checking the tracking today (3rd September), it now shows the parcel has been delivered. Since the customer has already been refunde...
Refund issue
EBay are so hard to actually speak to!! somebody bought and item from me they then cancelled the sale straight away without paying anything but eBay in the infinite wisdom have refunded them the purchase price. Has anybody had this before? TIA
Return
Hi, I have to return an item but the seller doesn’t send me the postage label, I was going to ask eBay to step-in, can anyone help through??
Resolved! Simple Delivery advice please
I've had a parcel returned to me by Royal Mail that was sent using Simple Delivery about 1 week ago. I was on my way out when the postman returned it, so I didn't notice that the label (fitted by the Post Office employee) was torn in half and missing...
usa to uk shipping
Hi - been trying to buy a small used item from usa but ebay prevemtinf global shipping - anyon got any idea when this might be rectified?
basket
I have an item in my basket that has been there for ages, I try to delete or remove and it will not delete. I use Edge but have also tried it in Chrome but its the same. The ebay chatbot is useless, it just tells me to press delete, err that is what ...
No listing views
I’ve listened some items and out of 4 only one item has views! The other three have 0 views, can anyone help? Does that mean my account has been restricted?
black listed purchased phone
if i purchase a phone and it gets blocked or black listed can i recevie a refund
Charges from eBay
Why is it so hard to speak to a human being at eBay, an item was supposed to be returned! I didn’t receive it and eBay are chasing ME FOR PAYMENT? I just want to resolve the matter and speakers someone!
Gumtree. Link adverts to my to eBay Listings.
As I no longer post items from my eBay listings, if I list on Gumtree, no longer owned by eBay and add a link from Gumtree to eBay?Q. How do I add this link, and is it acceptable?Thanks in advance
Postage
I offer Royal Mail tracked only on my listings because there are no nearby drop off points for other couriersHow could a customer select another service at a higher cost which I have had to subsidise meaning I have now made no money on my sale!plus I...
Ebay stripped out all contact details
I bought an item. The wrong one arrived.I contacted the sellers. They did not respond.I put in a return request. They did not respond.I tried to contact ebay to get them involved and there is NO way to contact ebay.Every single things that looks like...
Chat Bot Issues
I am repeatedly having issues that no one is calling back from ebay. i occassionally get messages in the inbox to say someone has attempted to call but not to the same volume as my requests for a call back. Also my phone is not showing any messages o...
when's a profit not a profit
Since retirement I have a hobby doing jigsaws. I, along with some family and friends swap completed jigsaws. When we have all done them I sell them on Ebay. We source them from local car boot sales. we have a budget and refuse to pay more than £2.50 ...
Simple Delivery breaching UK Consumer rights as it doesn't show price to pay or payment method
We all agree, Simple Delivery just sucks, but, is eBay breaching our UK Consumer Rights by not telling us:The amount we're going to payHow we can pay Here's the info from Gov.uk on the subject: Before an order is placedYou must provide:your business ...
re price given by ebay for easy P&P , but item does not fit . can I accept figure from ebay
I want to list an item, and have got as far as P&P. Ebay is now giving me an easy option, but the size of the item does not fit the size of the parcel ....length of box 65cms, item measures 86cms. can I accept the quoute or could I be penalised for e...
Fishing rods how do we send them ???
Ho the hell do we send them
Automated assistant
Hi , I am trying to use the automated assistant call back , just keeps saying “we are having technical difficulties “ I have been trying for 2 days on both the app and online , is there a known problem with this feature atm ? thank you
Can't contact private buyer .
I said the word "sold" in email to buyer and eBay blocked me from sending another email to person. I didn't know that it wasn't allowed to say that word. How can I contact buyer again
Authentication rejection
Hi - I recently sold a pair of trainers that were covered via the authenticity guarantee. No issue as my items are legit.They have rejected the item saying that although the item is legit, the box of the trainers is damaged more than what I said in t...
HMRC £1000 Trading Allowance
Hi, yes I know there is lots amount this but still unclear which figures to use.Is the correct amount to calculate HMRC £1000 Trading Allowance threshold the actual amount “Paid Out” to bank? regardless of whether this includes postage etc?Thanks
Posting my item
Can anyone help with labels?I've been informed that I need to print out labels, but I don't have a printer?
How do I send an offer to a specific buyer for a price that includes postage
I've agreed a price with a buyer, he wants me to send him an offer which includes postage, any idea how this is done?
Ebay are charging me commission for selling my bike but the buyer cancelled 10 minutes after buying.
I sold my bike on ebay. The buyer cancelled the transaction immediately so I accepted it was a mistake. EBay are charging me a final selling fee even though the bike never sold. I cannot find a number to contact them any advice
Simple Delivery - Are we all on the same level playing field? I think not!
Some sellers appear to be on a different level to the rest of us being allowed to charge upwards of £5.00 when the rest of us are losing money with eBays generic postage system. Is eBay turning a blind eye to some sellers and are some favoured than o...
Error in postage listing
Selling my first item and made a mistake listing the item at the wrong weight. Item has sold. Label printed for 1kg. Checked weight and it is 1.3kg. Any recommendations about the best way to fix this welcome!!
How do I speak to a person at ebay
How do I speak to a person at eBay
Item not received opened but has since been received
Buyer opened not received case only 3 days after posting and a bank holiday, I asked customer to hold on until after the weekend to ensure delivery, it has been a further 5 days now and I’ve heard nothing so presuming item has now arrived! eBay keeps...
Selling fees.
Hi, I sold an item last month after selling it showed i would be getting £28. But when the funds became available I only got £13, now I got an email saying about fees havent been paid. I thought once you sold something the selling fees came out of th...
simple delivery
How do i opt out of simple delivery, i just cant get my head around it and enay are evn charging postage at £10 to send a 99p item, complete waste of my time and effort
Buyer has bought 3 items at once, all to same address. How do i combine postage
Buyer wants to combine postage on 3 items but ebay is charging me 3 lots of postage. How do I combine I have accepted offer from buyer
Simple delivery stupidity of ebay !!!
I have been an ebay seller and buyer for a long time,with 100% feedback.I do not understand ebays stupidity with taking away members rights to send there sold items the way they want,it is obvious that corporate greed has been the root cause of this ...
Postage over charged
I have been over charged for postage, I paid the correct postage (£2.94) when dispatched but now it's charged again for additional £3.18, so total I paid £6.12 for medium size parcel. Please suggest how can I go about this matter.
Contacted seller about a faulty item but keeps trying to fob me off with excuses
Purchased a set of rear light for car, item arrived as expected, fitted to car, after short amount of time 1 of the lights started to steam up/get moisture inside. Contacted seller and informed of issue, they responded with the following:- Dear buyer...
Item delivered but still showing as pending. Customer has received the item and left great feedback
Item has been recieved by the customer however the Royal Mail tracking states still pending and as a result eBay still showing as out for delivery. Can anyone help? I've emailed Royal Mail but they're absolutely useless. Is there someone at eBay that...
Products not arrived
Hello i purchased a waterproof trouser from ebay but that time i got accident broken my hand bone and i went back my home country for my medical treatment like operation after that when i came back to the uk and go royal mail office near my home then...
Is Ebay falling apart?
I've been an Ebay customer for 23 years now. It seems to have so many bugs in the system and it's very hard to talk to an agent now too. Is it just profiteering or genuinely falling apart?
hi New shop
30 hours and no listings are showing to buyers. Why paid for basic shop
tracking
hi, i sold an item on ebay. i couldn't send the item with the postage QR code that ebay provided as the parcel was 1cm too large. i have sent the item off my own back and have managed to change the tracking number, but ebay status now dosn't think th...
Dhl
Is there a way of changing from DHL collection to printing the label and taking it to the shop.
Postage
Hi, i have sold an item and the buyer has paid for postage. I tried using the qr code and they told me my parcel is 1cm too big so they won't accept it. I have messaged the buyer who cant change it their end either. Im thinking of paying to send it w...
Feedback left
How do I get Ebay to remove 1 unfair negative Feeback and a host of neutral feedback left from one buyer who I blocked? I am finding it impossible to chat to Ebay`s AI assistant as it only wants to talk on 4 subjects and Ebay`s pages on removing feed...
Item returned
Hi,I posted an item to a buyer in which it was attempted to be delivered multiple times by Evri but unsure why but Evri said that they were unable to deliver. They have since sent the item back to me, What should I do?
Non collection of parcels by Royal Mail
Is anyone else having issues with Royal Mail not collecting booked parcels? Have tried multiple times to get a booked collection for two different parcels, over three days yet nothing, not a postie in sight! Have had to message both buyers that there...
item not recieved - no response from the customer
Hi, I have an INR case open, i overed to send a replacement to the customer but they have gone silent after this, the purchase amount is minimal so the item was not tracked, i understand if they escalate the case then of course they will get a refund...
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