Simple Delivery,

[vantage257]

Your buyer has reached out about their order. Since you used Simple Delivery, we'll work with your buyer directly on any delivery related questions.

What does this mean?

[papso22]

It means that the buyer has either said they haven't got their item or it arrived damaged.  You get seller protection for these claims and ebay should cover the refund.

[vantage257]

ok , but the item hasn't been delivered yet? so why cant the buyer not contact the seller and complain that way ," the usual way", so they are taking  over control

[tressygirl]

This rather odd message many receive  and are puzzled, but the buyer has not contacted eBay.

It seems eBay send this message out,  when  Any message between seller and buyer  is sent,  when using Simple Delivery.

As said  it's odd,  and perhaps  me thinks,  it needs a little rethink on the wording of the message ? 🤗

@vantage257 

[papso22]

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@vantage257 wrote:

ok , but the item hasn't been delivered yet? so why cant the buyer not contact the seller and complain that way ," the usual way", so they are taking  over control

---

Sellers have no responsibility for late or not delivered items when they use Simple Delivery so why would they want 'control'?

[vantage257]

Normally when I post the item sold I message the buyer that it's on it
way,then I get the message above.

Thanks.

[tressygirl]

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@vantage257 wrote:
Normally when I post the item sold I message the buyer that it's on it
way,then I get the message above.

Thanks.

---

Yep,  that's correct as in my post above , if you send or receive a message from a buyer when using Simple Delivery, you receive an automatic message from eBay, that the buyer has reached out ' about their order',  wrongly implying they have done so, with a query!

In my humble opinion,  it needs a rewrite or not be sent at all ! 🤔

@vantage257 

[papso22]

Ah, I didn't know that.  It's confusing and stupid.

[tressygirl]

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@papso22 wrote:

Ah, I didn't know that.  It's confusing and stupid.

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Yep,  I think we can all agree that some ( all? 🤔 ) eBay messages may not be the clearest in portraying what they wish to convey,  but this one takes Number 1 spot , for being the most confusing and perplexing of them all!  🏆