Seller News: July 2025
Build buyer trust and discover improved seller tools with our latest updates.
Forum Posts
Rude messages
I was sent rude messages from two separate members of eBay. One was particularly disgusting. I did a complaint to eBay. They said they can’t find the message’s I had also sent them a screenshot of both messages. the message’s are on there and also in...
Resolved! Received returns for items I haven't sold.
I have received 3 packages that appear to be returns, but I haven't sold anything.They are all Calvin Klein scents and I assume they are fake.I can't find a way to contact eBay so not sure what to do as some one is using my address.
Cond by a buyer and ebay
I sold a portable dvd player on here all still in original packaging as new. Only used it once. Was working 110% have plenty of photos of it working in 3 stages and all accessories etc. Guy buys it, send it out. He kept it for 28 days then on day 29 ...
Security number when signing into ebay
Does anyone else find that having to confirm their identity by providing a security number every time they sign into their ebay account an absurd procedure? I find this procedure of having to provide a security number EVERY TIME I sign into my ebay a...
Not recognised transaction
There’s a transaction on my Bank account from Ebay London on July 24 which i don’t recognised & i have no transaction / purchase made on the said date.
Hacked ?
When I go to log into my eBay, it comes up with an option of 2 different accounts. One is my username and the other is a strange one that I don’t recognise. Does anyone know if I’ve been hacked?Nothing has been bought on either account Many thanks
Closing my account
I have tried several times to close my account , eBay are refusing . I’ve no outstanding balance or transactions . I have tried through their chat service which they only seem to chat once an hour with me so I came off that too . Any ideas ?
Unsure if scammer
I just want a clarification, if eBay sends out a email with a gmail account? I’m the talks with a buyer, who made an account yesterday 24 July 2025, with one name and then sends me a picture of a email with another name , and then we’re talking from ...
Fake Accounts
I purchased a Sisley eye cream, was fake, sent back but address fake so it came back. The seller closed page. Several new accounts have popped up exact photos, some already have negative feedback stating fake goods. They can contain harmful substance...
I’ve been Scammed please help
Hello - I need some help I have been trying to buy a bike for my son - I sent an offer which was accepted to a seller I tried to pick up the bike up but the person said it was not ready they were to going to bike shop for some work on it etc obviousl...
Refund or not?
The buyer bought the item and wanted to get a refund almost 2 months later. Within this time period the bags condition has significantly worsened and is no longer resellable. As a seller, am I in the wrong to say that a return should not be accepted?
Change phone
Not receiving security sms for code to verify?
Email address is already taken. Please provide a different email address.
hi , how can i get my original email address to be my ebay preffered email address , i do own the address and have access to it , but it seems my orignal address is "blocked" , at the moment i am using my work email address
Cancellation of order
Hi I just cancelled an order as I didn’t feel comfortable that the buyer asked twice to collect and it made me very unsure. There was no option for that kind of cancellation so I had to say the item was broken. Is this ok? I don’t normally do this bu...
(Attn: Admin) My office address become unauthorise return address
Hi Admin, My office address receive TOOOOOOOOOOO much of return parcel. How can I report to you and let's your system suspense issue the return label and address to me. If possible, please "Private Message" to me and tell me the next step. Regards,
How to prove my age without a credit card
Trying to buy an electric saw and asks to verify my age by credit card which I do not have just a debit which it refused and help is no use, any thoughts
Removing an image after a bid has been pleaced
Hi thereI posted a car ad the other day and I need to take down an image for security reasons.Someone has bid on the car now so I can't revise the photography.Who or How should I contact ebay to remove this image?Many Thanks
Company using my personal home address on eBay without my concent..
We have received 3 return packages to our home address from an account. We checked them out on eBay and found they are using our personal home address. We have contacted eBay several times but nothing is being done. Can anyone help?
Resolved! Unable to Verify Age due to Lack of Credit Card.
Hello,I wanted to buy some old woodcarving chisels to restore them but ebay asks me to confirm my age with a credit card of all things. I do not own a credit card and I do not see an alternative option to verify my age. Is there really no way to do t...
Cancelation
Hi,I put speakers up for sale for £199.99. Yesterday someone sent the buyer an offer from my account for £156.71, which the buyer accepted. It wasn't me so today I cancelled the purchase for which I had to pay £21.60. This is very unfair and I am ask...
Stolen item being sold on eBay
Need help with a stolen item that is being sold on eBay as eBay have been useless and no help/support from them, yes the item has been reported to the police. Does eBay have an investigation team based in the uk an NOT California!
suspicious ebayer
Hi AllI got bad felling that ebayer who won one of my auction are fake.He/she should pay for the item but they didn't as yet ( I know there are some time to pay for but sometimes you have this feeling this won't happen ) and on top of that I can see ...
Replica tag heure
In march I bought a tag heure watch I've just confirmed it's a fake I've reported it to ebay who can't help because of the purchase date my concern is the seller continues selling tag heure watches and ebay have no interest in stopping the seller
Resolved! Quiry about Refunding Status
The seller cancelled the order and the inform page show that the order is refunded 2 hrs ago but I checked my bank APP and there's nothing. Is it a normal delay or something wnt wrong? Tks.
Simple Delivery Label management.
Cn the bright spark at Ebay tell me how I can remove the MARKETPLACE SELLER in bold letters printed on every label. I really want my items to get to the buyers, and this is just crazy to tell the world what it is. Secondly how do I use all four label...
Evri possible double tracking number
I may have made the mistake (Although, I dont think i did) of putting the same shipping label on 2 parcels. Of course the parcels were for different people. My question is would Evri know the same tracking number has been used on 2 different parcel o...
I would like to return the item i received but i didn't receive label
I would like to return the item i received but i didn't receive a label
Resolved! Why is eBay on the side of the counterfeiters
I'm trying to understand why eBay is so strongly on the side of the counterfeits. The community forum seems to hightlight that eBay does certainly turn a blind eye to counterfeiting, but also seems to protect them and even seems to take their side. W...
Resolved! Security
Hi, I have blocked a member from buying items from my account and today they used a different account and paid the full price which was over 1500. I noticed that the address when I received offers before is the same on the buyer details . Is that nor...
Change of business account holder
Tere. Tahaksin teada, kuidas toimub ettevõtte konto omanikuvahetus. Olen nii konto omanik, kui ka ettevõtte ja uue ettevõtte omanik.
DPD parcel delivered with photo proof, buyer claim is not, seller lost
I sold Camera lens for £570 buy and print label from Ebay, send by DPD , DPD confirmed with photo at open door that parcel has been delivered and Collected by buyer with a name.Buyer claim he not recived item, saying in this house is few ppl with his...
How to require delivery proof with eBay's new system?
How on Earth do you add a Signature requirement with the new mandatory system? eBay clearly state that they cover only for loss prior to delivery. I have had several claims from customers that items were not received DESPITE carriers saying they had ...
Resolved! seller is asking for proof of address, is this a scam?
The seller has sent the following message, is this a scam? Thank you for your time.
Resolved! Seller reported me to the police for refusing to provide a scan of my ID
Yesterday i posted about a seller asking me to provide them with scans of my ID in order for the item to be shipped.I wrote here asking for advice, and i was told to not share those scans as user verification happens through ebay and not the seller i...
Security playback button?
Can anyone tell me what this Security Verification button is please. And is it something new from eBay? I've attached a screenshot of what I'm on about to help.
Recieved an email saying not to send item
Received email from eBay setting. Do not send parcel checked. Item number seems correct. But bayer seems different name, i'm not sure if legit
Evri lost parcel
The product I purchased from eBay was not delivered to my address and the seller does not respond in any way.
Received Wrong Item, Seller Issues, and Now Missing Return Label - Need Advice
Hi everyone,I'm facing a very frustrating situation with an eBay return and hoping someone here might have advice or has experienced something similar.Here's a quick summary of what's happened:Item Purchased: On June 17, 2025, I bought an "Apple iPho...
Can staff at click and collect locations see what the buyer has ordered?
Question says it all. Can the staff see what products the buyer is collecting? Do there systems allow this?
Can't sell an e-bike
I have been a member of ebay for 23 years but I'm appalled at the response when I just tried to sell an electric bike. It gives an automatic response saying:Unfortunately, you aren't yet eligible to list e-bikes, new e-bike batteries, or e-bike charg...
account restricted
i keep getting this message and i fixed the issues 5 days ago and it still here why?
I don't want Ebay to store my security code
I normally enter my security code but recently it went through without 2nd level security
Bank has notified me 4 times saying a merchant is trying to take money totalling over £1300.
I've just had 4 notifications from my bank. A merchant is trying to process 4 payments totalling over £1300. My bank has declined these requests. I've not used ebay for weeks. Has anyone else has this issue? I've frozen my cards and removed my card p...
fake notification
I'm getting messages every time I log in saying 'new device has accessed your account, change your password' and giving an address hundreds of miles away. I change my password and it happens again instantly every time, with the same wrong address.
First time shipping,
Was just wondering what the steps are for delivery through custom delivery, I have never used eBay before and I think I’m a bit in over my head as I have multiple items up for sale.
How to recognise a potential scammer.
Hi. I've recently put my car up for sale on eBay and I recently received a message from someone who seems interested, they asked for the original licence plate so they can check for insurance quotes (I have a private plate on the car in the pictures ...
Account hacked - what I noticed
This is not so much a question, but an account of what I noticed before I recognized that something was not as it should be. I do not know where some *bleep*... got my login details from, but I did notice a few strange things happening. I was getting...
Scam?
I bought an item on ebay and the order was confirmed on June 9th 2025 - with delivery estimated as June 12th - June 17th. They have my full name and address.When I 'Check Status' I find out that The 'courier has the package' and the tracking summary ...
Resolved! eBay Allowing Scammers Access
Today I received an email claiming that I have purchased an Apple MacBook Pro 14" £1,584.59 to be posted to Norwich in my name.I would like to send this information to eBay security, but it seems like this no longer exists and all the statements seem...
Attempted theft soon after sale completed. Be wary of messages
OK so I listed a valuable item and after a few days accepted an offer. Buyer paid and I was packing the item for Royal Mail Special Delivery when i got a message through eBay messaging. Hello, texting you about the wedding band which i have bought fr...
CV code
Hi community. I have never used this before so I am interested to see how this goes and appreciate any help and advice in advance. Here is my issue. Last night I tried to make a purchase with a card I use all the time and rarely have any issues. Just...
Resolved! eBay O*18-13163-58387 LONDON
I have been charged £9.99 for this and think it is a hack. How do I get my money back ?
Changing account
Dear, I would like to change my business account to individual account seller. I’ve tried in settings but it doesn’t allow me to edit it. Please do assist me with this.
Scam
Has anybody had it where somebody purchased but then wants you to buy them an apple gift card too and they will send the money? I then got an email from support saying once I’ve paid for the gift card they will release the funds! Obviously I am not g...
Scammed
Trying to cancel an order but the seller won’t let me cancel it as they’re scamming people as I can see on their negative reviews. I bought something and they took down the posts, won’t answer me and just expect the money for free. This has never hap...
Bluegrid phone case from naked phone cells
Could I ask for ebay to step in and help with my item that was returned to the USA phone shop on the 10th to the 23rd of April but the seller has been messing around and saying that he still hasn't received the phone cover from and he I suspect that ...
Resolved! Viewing my item for sale at my home address before the item is bought
I have just received a message from a prospective buyer asking if they can view my Gplan table. what should I respond with
Can login and rest passwords from Web browser but cannot login to ebay app with the credentials
As above cannot login to ebay app. All ebay credentials have been reset a few times and app has been uninstalled, phone has been restarted and junk files cleared. This happened before and ebay staff did call and sort it but it's back. Please help. I ...
Missing packaging or components
I bought a pair of airmax 95 stash 2024 release and with the shoes comes a little card that opens up into a pamphlet showing all the collaborations with Nike and Stash.Now i received my shoes this week and when i opened the box the shoes were fine as...
How can someone collecting paid-for item on my behalf enter QR code?
I live in Western Australia. I have successfully bid on an item (a large model ship, too big & fragile to ship) in the UK. My Derby-resident son-in-law has kindly agreed to collect from seller (nr Bracknell) on my behalf. How can he enter QR collecti...
Unauthorised Ebay payments
HiOn my last credit card statement there were two payments of £104.72 paid to two separate Ebay order numbers. However these order numbers do not occur on my Ebay account. The credit card company say I must contact the supplier to resolve this unauth...
PO item has been intercepted and an "ebay" parcel has been substituted-what can I do ?
I have sent a tracked parcel by Royal mail, nothing to do with ebay.It has "arrived" but the package has been opened, my contents removed and an "ebay" item has been put in instead. I have put in a claim to Royal mail, but there is a new sticker on t...
Want to use my ebay on my fire table but...
Trying to log into my ebay on my tablet but they're asking for ID, and photo. Ebay already know who I am. I passed the phone verification code part too.
Resolved! Royal mail tampered with delivery
I have sent a graded Pokemon card via royal mail special delivery but when the buyer received the package it is clear it has been tampered with and the card swapped for an ungraded card of much less value. The buyer now wants a return but obviously c...
Try before buy
I have a bicycle to sell. Someone who lives locally wants to try the bike for size before buying. What do I do?
Resolved! How long does it take for microtransactions to credit?
Hi, I need to verify my seller account bank account. It says "We made two microtransactions into your checking account". How long does it take for Ebay to make the 2 payments? I have been waiting about 3 days now so want to know if I just need to be ...
Age verification
Hi, I need to verify my age to purchase a mini chainsaw, but I don't have a credit card and can't find any other verification method. Any ideas ?
Resolved! Age verification? I don’t have a credit card.
I am 72. I have purchased circular saw blades here before. Now I need to verify I am older than 18 by means of a credit card; but I don’t have a credit card
How do u sign out of eBay on mobile phone cause if mobile is lost anyone can just get in and use it!
How do u sign OUT of eBay account on mobile phone !!
TOPYOU delivery
Given notice of a delivery from the post office from a.company called TOPYOU.Have never ordered anything from them what have they charged my account with you if soplease stop payment. I've tried various times to ask you without reply.
Google Play Integrity API Usage - Banning GrapheneOS
I'm a daily eBay user, and was incredibly disappointed today upon updating the app to discover that eBay has chosen to adopt the Play Integrity API, specifically blocking users of GrapheneOS, which includes me! As a result I've had to uninstall the l...
Probable scam car seller
I was interested in a car that on reflection seemed too good to be true. I messaged the seller innocently asking for details of car and some more pics which he provided. He also called me late evening and promised delivery of car etc. The car was qui...
Unaware of selling item on account
Hi can you please check my account, I’m unaware of the charges of an item which went on sale on my account . I received a email with regards to item being removed of my account also charges which I’m fully unaware I don’t have these items. Someone ha...
reporting fraud
ebay really are appalling - I have received an email from someone selling on ebay which is clearly fraud and wish to pass it on to ebay... but they make it totally impossible to pass it on. I haven't purchased anything from eBay for over 4 years now ...
Security codes
Recently when signing in I received a code as part of the 2 step authentication process from PROVE and not EBAY as usual. Is this legit?
Hi how can I have my account un restricted
I tried selling 2 bikes n eBay suspended my account but I have other sales money in my account but can’t access ithow can eBay un restrict my accountim struggling to find outebsy are great at selling customer service is very poor tho I don’t want to ...
Account Restricted Under MC011 – All Listings Ended Without Warning
Hi everyone, I'm reaching out to see if anyone else has experienced something similar, or if there's any guidance from the community that might help.Recently, my eBay account was placed under an MC011 restriction. I provided all the required document...
Evri Post
Am i the only person who thinks that Ebay using Evri is a very bad choice? That company needs shutting down. I have had a fair few items i have sold go missing or stolen by the people who work there. They are an absolute disgrace of a company.This ha...
Resolved! Disability discrimination
Hello,so I ordered the large item that arrived in awful condition. After rude messages from seller and escalation to eBay finally got a return label. Now despite eBay promises they will ensure collection, seller issued a label only and they expect me...
Stolen item for sale
I have spotted an item for sale on eBay that belongs to me. I am satisfied that the seller is not the one who stole it and acquired it in good faith. I have contacted the seller to inform them of the situation asking them to remove the item from sale...
Selling hatching eggs?
Hi everyone, I was looking for a little help regarding the new policy on selling hatching eggs in the UK now? apparently Ebasy has updated its policy and will no longer allow users to sell hatching eggs? I wanted to know if anyone knew the reason beh...
Unknown seller
I keep getting items sent to my address for someone I've never heard of. All are maked faulty anf retuened. All are new and nothing to do with me
Seller wanting me to correspond via email
Hi I received a faulty item and the seller is wanting me to provide a video of the fault via email. I was wondering if it's safe to do this as I will be corresponding outside of ebay?
I want to contact and agent but can't find it, just the automated thing
How do I get help with and agent, not the automated thing, that's no good.
How do I speak to a human
Hi, Can anyone tell me how I speak to a human as they have defrauded my debit card!
new one
here's a new one , on top of charging me AND the buyer for postage that the buyer paid and arguing the facts that the invoice SHOWS the buyer paid and still arguing i have to pau postage from MY balance , there is yet another "glitch" in the matrix ,...
Giving my credit card details as age verification
Hi is it normal to give credit card details as age verification
What a joke
Well the time has come to say something.Ive been using this site for 3 decades. This is the worst its ever been. An utter mess and now alternative selling sites are overtaking with considerable ease. For example, funds being held even though item has...
Hi,i have been asked for my email address by a seller to pist my item i'm sure this is'nt allowed
Hi i have been asked for my email address from a buyer i'm sure this is'nt allowed any suggestions please on what to do
New trusted device message
hi, after logging on to eBay, I received the following message. Worried that the location is many miles away from me and maybe my security was compromised. I changed my password but also worried if compromised was my new login mirrored by hackers. sh...
Post Code
Does anyone know why my post code is visible on my listing. When looking @ other seller's there's is not.
Age Verification !
Some very nice sellers on eBay are going to loose out, why you ask. I don't have a Credit Card to verify my age on eBay, What other options are available for me ? I certainly will not be applying for one just to purchase a set of stonemasons chisels,...
Account closure email
I've recently received an email from ebay saying that unless I sign into my account in the next 30 days my account will be closed! I'm on ebay everyday. I've received no such message in my inbox, only an email. If it's a scam, it's a very good one! I...
Cant change my email
It says it is already in use
How do I report a suspected scam listing?0
The reporting function seems to have changed. There is a message saying click the 3 dot icon on the listing but there is no 3 dot icon on the listing. Ebay need to make reporting suspected scams MUCH EASIER. I have seen the same campervan listed ever...
Resolved! Jersey & Guernsey should Not be part of UK postage and be listed as International.
I've had days when a item sells it comes from a buyer that wants it delivered in Jersey or Guernsey and they have custom clearance conditions over there areas eventhough they are part of UK. However the reason why I believe they should be listed as i...
I don't want to use my face to log in.
How do I get eBay to stop demanding that I use my face to log in to my account?
listings removed by ebay
ebay notified me that they thought my account was hacked and changed my password for my protection and the protection of ebay users fair enough i thoughtsame day my email address was hacked too password changed rang ebay they said they had emailed me...
Fraudulent purchase
Hi, I have had a fraudulent purchase made using my eBay account and Visa card. Item details: 18,500 Points - EA Sports FC 25 - Xbox One / Xbox X|S Item no: ** Seller: ** Order No.12-12930-70060 This item was bought from you, could you please help? Re...
Resolved! Rogue Listing (No items Policy Violation) Why Your not sorting it eBay?
Why is it every time a report is made to them that they refuse to look it up and permeantly block. Someone on item number 256794541044, is asking for a garage and is willing to buy for £5,000 via bank transfer... It isn't allowed and clearly shows it...
milwaukee saw
Hi I'm trying to buy a milwaukee cordless saw when I get to checkout I'm asked to verify my age with a credit card which I don't have. I've been a member for over 20 years so pretty obvious I'm over 18 .ridiculous!! but can't see any other way to pur...
How to contact eBay if buyer got refund and item not returned?
Advice please. My partner sold a fitness watch on eBay. When the buyer recieved it, she accused him of including a wrong charger (false), & stated that the watch was a different model to the one advertised (also false). She then demanded money for a ...
DATA Request
Hello, Due to several anomilies on my account, (References to Possible multi accounts which I havnt opened))I requested a Data report which arrived today but I am unable to open the file and when checking downloads it appeared to be an empty file.?Ca...
sold an item and sent it - a day later Ebay have emailed me saying for my protection to not send it
So I bought postage through ebay and sent it and it is fully tracked etc Now a day later Ebay written to be saying for my protection and safety they have discovered an issue with the buyer and that I should not send the item What can I do now as the ...
How to stop sellers from having my mobile number?
I know that ebay needs my mobile number but I am finding it annoying that sellers have access to it as well. How do I keep my mobile number on record for ebay to use but stop sellers using it? Cheers.
Resolved! Email advisory
Hi everyoneI made a small purchase today and have recieved an email from ebay ( I think ) stating that a new device is using my account to make a purchase and is based in Buckinghamshire. It also said I should renew my password which I did a short wh...
contact Ebay
I have been an eBay seller for over 16 years with 100% positive feedback for 2045. I usually love buying and selling on eBay, BUT I am broken to never using eBay again.This week I had to deal with "the buyer from hell". It started with her purchase a...
Hacking experience and preventative measures . . .
I’m posting this because it might be helpful to other members.I recently discovered my eBay account had been hacked and a purchase made for £160, this had been hidden in the list of purchased items and I only discovered it from my Visa card statement...
Account blocked - arbitrary
Hi I was hoping you could shed some light on this situation. A friend of mine opened an account, listed one item, it was immediately blocked. Called ebay, they reinstated and said to go ahead relist the item. Account blocked again! Called them the ne...
Featured Posts
