Member To Member Support

Postal charges

I have just revised a listing to reduce the price of some stamps only to find the original postage costs of 87p has been changed to £2.70 by eBay and I can’t change it back. Any advice?

Problem getting a refund for an Item Isent back to the seller

Any help of what I can do please

I've had someone use buy it now to purchase my item, then afterwards they sent me a message asking me to hold off posting it until over a week from now because nobody will be home to receive the parcel.I replied, politely saying I couldn't do that, a...

Postage query

Hi, wondering if anyone can help. I have sold around 10 books in eBay over the last few weeks with no issues. The last 3, the customers have paid 87p, yet eBay have deducted far more from my balance to pay for shipping labels, which they haven't done...

Simple postage didn't work and I had to pay for postage

Hi,Buyer bought two seperate items, both with 'buyer pays postage' and 'simple postage'. When i got to post office the item was larger than what simple postage had estimated so I (seller) paid for postage. how do I get the money back?regards R.

I've just purchased something and auto paid, I cant find sellers address or contact details

i have purchased an item, how can I find his address so I can arrange to have it collected?

Simple Delivery

Hi, I have my first order using the 'Simple Delivery' option and have a couple of questions.1. Ebay have chosen (or maybe I missed it when listing) Royal Mail Collection. Is there a way of knowing which day the collection will be?2. Can I still Drop ...

Buyer complaints

I have had two people recently say they have not received their items, so I have sent the tracking numbers, but what else can I do if Royal Mail say it's been delivered but the app says it hasn't?

STOP Yodel

Yodel are such a useless courier and consistently fail.Can it be introduced that multiple options are offered when purchasing?This way they can be avoided.I make a point of not using them when selling out of fear that my items will not arrive in a ti...

How do i make a compansation claim for lost itmes?

Parcel force have advised that i need to make a claim through ebay. Ebay provide no information about this. Has anyone had a similar issue?

Using an alternative reputable courier.

I have sold an item but the e-bay postage label generated will not cover the cost of sending the parcel. ( Done in error) The buyer is happy for me to use an alternative courier. How will I get my funds released by e-bay if I do this ?

2nd Class Letter 87p Option

I've seen lots of posts about this, but don't know how to access a standard 2nd Class letter as postage on my account.Do eBay have to do something to my account, so that this option available when I list something? If so, can a eBay representative pl...

Posting to Jersey

I set up simple delivery using Evri. Someone has placed a bid but they are in Jersey. What do I need to do?! TIA

Return print label

HiI have bought an item but have an agreed return with the seller. The eBay email saying 'print postage label' for the return doesn't do anything. It just summarises the return without any address details or postage. What do I do please?

Being charged by ebay for postage when I have advertised free postage

I have recently advertised and sold five items each one offering FREE POSTAGE yet eBay have charged me for postage. The old saying 'if it ain't broke - don't fix it' applies to the old and completely adequate system of stating postal charges with the...

Invalid address

I have recently bought an item. Seller has contacted me to say that he cannot open the relevant page to get a QR code as it says my address is invalid. He has tried several times and I have checked my address and it is valid. The address is as per Po...

Postage label fees

Hi all,I'm a private seller, selling a few items recently for the first time. I selected buyer pays postage. I have just seen in my eBay funds money deducted from my funds. Why am I having money deducted from my funds for postage when the buyer pays?

Item collected by buyer though I’d listed it as free postage

Buyer has collected item though I listed it with free postage

Evri lost parcel

Help - I sold an item and the buyer used the new eBay easy delivery with Evri thing. Evri have lost the parcel but I don’t know what to do? Do I refund the buyer from eBay? And how do I get my money paid as it wasn’t my fault and this evri thing is s...

EBay Removal of ‘Item Despatched’ Notification

The EBay decision to remove the Item Despatched facility is possibly the most infuriating change ever…. You sell an item , you don’t want an EBay prepaid label and you pay & post it at post office.Now Ebay has stopped you from marking the items as de...

royal mail

i’ve posted a parcel with royal mail but it won’t let me enter my tracking number or let me say it’s been posted ?

new price for shipping

Hi there, before the auction the seller ask a 100EUR for shipping, but after the auction he change it and send me invoice with 1300EUR, now he don't want to change it, may be he don't want to sship it anyway. How to proceed?

Anyone used Ebay Labels to send Items to NI following introduction of Windsor Framework?

Hi All The windsor framework came into effect on the 1st May and Ebay had previously stated that If, you are a business shipping to NI, and you buy delivery labels on eBay, you may be required to provide some extra information at time of label purcha...

SIMPLE DELIVERY

Hello, does anyone have any idea what is happening with the mess that ebay call simple delivery? I received an email from them at the beginning of May to say that new postage rates were being introduced on 20th May and that I should update my postage...

Buyer has not received item I sent

Hi, I’m not sure what to do but my buyer wants me to sort this out! the delivery date was supposed to be e last Wednesday. The tracking is saying it’s still in the Evri sorting hub. is there anything I can do? Contacting anyone seems impossible but t...

Bid blocked by a popup notice

I'm trying to bid on several items in the UK but when I go to put on a bid the following notice pops up and blocks my bid. the notice is: Items cannot be shipped to certain destinations using the Global Shipping Program for several reasons, including...

I sold an item and thebuyer wants it sent to a different address

How do I not use the auto delivery label and use my own?

Hi, please i need a help, i have been trying to generat the posting label but not working

Hi, please I need help, i have not been able to generate the posting label to send out customer goods. But I noticed that my address on eBay wasn't correct and I have corrected it but still not able to generate it.Thank you

Editing Postage Address

I’ve sold an item & the full address isn’t on the delivery label so I’m unable to print - the address details are on the order though - can I update it or what are my options?

How can I avoid Evri delivery for purchases.

I bought an appliance with £7.19 "standard tracked delivery" which I assumed was royal mail 48. . When I got my confirmation the postage had changed to £5.99 via Evri. Sadly I avoid using Evri , they are a disaster on our area. I.asked the seller to ...

Baffled by Simple Delivery

I absolutely hate Simple Delivery! This evening I listed a rare LP for £160 and the suggested 'prices from...' suggested by Simple Delivery was I think £3.95. I can't post it for that... how to see the prices that will come up as a buyer, and how to ...

Postage for poster tube

I am looking to sell a poster in a large tube. Last month I could list this bespoke using the Royal Mail postage rates, but now I can't select this option under the new eBay postage changes. How do I get the rate for sending a tube. Would prefer not ...

Courier and tracking

Hi, I recently sold an item and when I went to get the persons address I seemingly instigated an automated service that said I’d dispatched it and it provided me with a tracking number from a courier that i didn’t want use this time . I have informed...

Cancel a prepaid postage label

Help please!How do I cancel prepaid postage label i clicked on by accident? I haven't done seing in a while and accidentally clicked on that. Please help

POSTED 24HOUR TRACKED, BUT PERSONALLY

Hi This is the first time I sold anything on ebay so when I accepted the offer and it said sold, I packaged and posted the item myself using Parcelforce 24 tracked. I didn't see you get postage through ebay. How will this work in proving delivery and...

trying to add postage to my draft

why wont my draft listing add postage, it just goes to collection only on preview.

Had prepaid label but customer picked up item

Hi please help! I setup the sale with a prepaid postage but the buyer just lives around the corner and picked the item up in person. How do I complete the sale without the label being used and item showing as delivered?

packing costs

I sell a few glass items and because of how delicate they are I need to ensure that the packing is up to the job so I use a 'belt and braces' approach to packing ( I have got feedback complimenting me on my packing) because Ebay now control the P+P t...

any one facing downlod order reports

there is problem for downloading order reportsany one else has same issues

Help , I've posted an Evri parcel in Royal mail box by mistake

Can someone advise me please .I've posted an Evri parcel via a Royal Mail box by mistake

Simple delivery

Anyone else not happy with this simple delivery being forced onto sellers. I like to use my small local post office and set fees accordingly. Had no complaints so far but now have this simple delivery forced onto us.

Blank screen on Delivery options page on listing

Does anyone else have a problem when listing items. Get to Delivery/Postage page and it’s blank so unable to complete listing ??

Seller says they haven’t received payment and I the buyer have to update order tracking number for t

Seller says they haven’t received payment and I the buyer have to update order tracking number for tHem to be paid. they lost original qr code for postage and changed postage from evri to Royal Mail.

Buyer paid for postage but collected instead,i did a refund for postage, how do i mark as dispatched

i had a item sold and buyer paid the postage, as he was in my area he collected instead. how do i mark as collected. I have done a refund to buyer for postage.

Change simple delivery for custom delivery

I have a buyer who chose simple delivery Evri. I do not have an Evri drop off near me. I thought I had set up the listing with custom delivery Yodel. Is there anything I can do to change this without being out of pocket. Thank you.

Customers ordering from Northern Ireland after we have excluded the post codes

We Sell Plants on line and due to Brexit we are unable to sell at the moment to Northern Ireland . We are plant passport registered but the £25 Phyto certificate is per delivery is impractical and expensive On occasion some people have managed to ord...

Help with receiving my funds

Hi all I’ve posted a item buyer has received the item but I put the incorrect tracking information my first label was only up to 1kg but the item I was shipping was 19kg so had to print a separate label out. Just wondering how long would the funds ta...

Buyer no address on checkout and then messaging separately where to send

Hi, I've sold an item for about £100 and on checkout the buyer has paid but not added an address on checkout so the postage label is blank. He has then messaged me separately with an address. This feels heavily of scam to me, but I must confess I don...

Order going to wrong address

Hi, can anyone advise please. I've ordered something I've been trying to find for ages, but I failed to realise it was being sent to my old address until just now and it has already been shipped! is there anything I can do? can I change the address w...

Posting Item to Buyer -

I didn't realise that since 15 April 2025 all items sent by private sellers have to be sent via the Ebay Simple Delivery System so have sent it by Royal Mail as a First Class small parcel. How can I get Ebay to refund the postage and how do I notify ...

Age Verified posting - unable to select

Have a woodworking tool to sell that contains a blade in UK. Ebay policy states must have age vetified postage but this option in unavailable. Alredy spent 21/2 hours chatting but Customers Services are useless.I am a private seller in the UK. Does a...

Price differences of postage rates compared to service providers own website

Hi,I'm still fairly new to selling things through Ebay and I'm looking for help regarding the price differences between postage providers when you select them on Ebay, versus a price quote through the providers own website. Since I started, I've only...

Buyer Can no Longer Collect Their Item

Hi,Buyer had arranged to collect an item but has now decided they want it shipping due to changes in circumstance. They have given me their collection code but I just wanted to check what the right thing to do here is. Is the seller able to change th...

Resolved! QR Code

Still baffled by this horrible Simple Delivery process ~ I have changed all my listings to SD as requested and have just sold my 1st item using this delivery method. I have an email which contains the postage label for my chosen carrier, Royal Mail, ...

Question about postage

I am the private seller and the buyer is very good my regular customer. The postage was paid by the customer (buyer). He chose Evri. The problem was Evri nearly lost the item so the delivery was delayed and damaged the envelope even though the conten...

Posting item fees

I m selling small electrical part,which is i price for £1.75 and buyer will pay the fees 2.69 for it.My concern is if buyer buy in quantity suppose 4 items in quantity and delivery charge increase to £5-6 pounds. I dont want that the buyer spend £5-6...

How do I claim for an item I sent by Royal Mail which never arrived?

Hi, I posted a lovely perfume set to someone on 7th May, I have a tracking number but no receipt. The buyer never received it, and I refunded him as it was a present for his daughter and also didn't want a bad review. It was quite expensive at £60. H...

Parcel not despatched

I sent a item Royal Mail and buyer received it eBay charged me for prepaid postage label and I didn’t use itso I think eBay should refund me the amount keep getting message I haven’t posted it from eBay with not using prepaid postage

No Parcel Size big enough in Simple Delivery

I have a light item (under 2kg) to sell but it is 92cm long - there isn't a parcel size long enough under Simple Delivery and there doesn't seem to be a way of selecting any other form of postage. Is there a way of opting out of Simple Delivery for t...

Ebay is bullying buyers and sellers

Ebay bullying buyers by adding huge amount of Buyer Protection Fee on listing price like £0.76 on £0.99 listing and now they starting forcing sellers to use their labels instead of old Royal Mail way. I have a lot of RM postage stamps sent me as a re...

When UK member browses lots on ebay.co.uk by category. International p&p is displayed to UK buyers.

UK buyers should not be presented with the cost of international p&p as the additional cost of p&p when browsing lots in each category. When a user is registered in the UK. Every lot displayed should show what the p&p costs for the UK. It is WRONG th...

Mis matched postage cost

Help please....... Ebay suggested (and I agreed) £2.94 for Evri postage for a pair of trainer weighing <1kg. However I am being charged £5.46 for the label and I can not see how to change this. Has anyone else had this problem before? Cheers

Am I being thick? Simple Delivery - Royal Mail

Am I being thick? We don't all stay next door to a post office!! Simple Delivery - Royal Mail, I stay in the country and Royal Mail collect my parcels. Was able to add collection charge onto postage costs when I arranged postage myself but now looks ...

Delivery options

I’ve tried to list 2 items and when I click delivery options the page doesn’t load. I’ve updated the app and restarted my devices but still it won’t allow me to edit these options.Is anyone else having issues like this ?

Terrible parcelforce performance

Posted an item on May 16th using parcelforce express 24.It still hasn't arrived 10 days later. Tracking is working but it's stuck in a hub still waiting.Buyer is very patient, but surely we should get some compensation or refund from parcelforce? But...

Bad seller feel like I ve been robbed

I ve bought an item.. On ebay with wrong address on. I ve contact the seller, to update my address... And she was alright to cancel the order and send it to my update address... After waiting for 4 days for her to post the item, I ve let her no, that...

posting items with evri not royal mail i cant seem to change it

how do i alter my postage as royal mail keeps coming up and i would rather post with evri, the prices you put up are too cheap so i have to pay extra postage , trying all ways to change it, otherwise will have to put items dearer by the time ebay tak...

Resolved! Cant get through Checkout (wont deliver to my country)

I try to buy something and the seller(UK) in fact DO ship to my country(Norway) but no matter wat i do i get the same message ...

Returns

I got a sofa and when it came part was missing and I no longer want the sofa when trying to return it's only giving me royal mail or parcel force but those done seem to except such big items and trying other places it's wanting a fortune

Resolved! Simple Delivery - claiming compensation for items damaged in transit by Evri

I'm a relatively new seller, only ever used Simple Delivery. I recently had 2 packages and their contents damaged by Evri - one was so bad Evri actually reboxed the items. Both buyers say I had packaged the items more than adequately and I have photo...

The isle of wight keeps getting excluded on shipping. Even for small items, which majes no sende

Why is the isle of wight being excluded from uk shipping, we're not part of the channel islands. And unless its huge items like furniture, there's no extra charges or freight charges. It makes no sense, and its getting irritating when you can't even ...

Change from Delivery to Collecting in person

Hello, I have sold an item and was going to post it. However I am now passing the buyers house and we have agreed to meet and I can deliver it. How can i change this and get a collection code or QR etc that is needed to complete ? It looks like i wou...

Resolved! Royal Mail Special Delivery with Extra Insurance

Hi, I would like to sell a very expensive item and would like to use Royal Mail Special Delivery with extra insurance (£2500). What courier do I select in the item draft on ebay? Do I select "Express Courier with Age Verification"? Once I get the tra...

After Auction has started I would like to ship Internationally

Hello I’m new to selling and TBH I’ve mostly done “Buy It Now” however this week I tried and Auction but for some reason I didn’t tick the “Sell Internationally” box.I’ve had a number of people who would like to bid but are outside the UK.I’ve tried ...

sending parcel to Germany via Royal Mail click and drop - when and how is customs duty paid?

I am planning to send a large order to Germany via Royal Mail click and drop.I have never used click and drop before but the eBay GSP shipping quote is incredibly expensive in comparison . What I would like to know, is will I have a lot of paper work...

Resolved! Getting paid after change of delivery

I bought an Evri label but then sent via Royal Mail. EBay say if no delivery details after 14 days then they will still pay me. Is this correct?

I can’t finish my listing, help!

hi please can someone help me, I have finished my listing and every time I tried to post it keeps coming up with standard terms for posting and keeps giving an error message even though I’m selecting standard and then when I asked to read the postage...

Combined shipping

A buyer bought two items from me and selected different postage types for each - I wasn’t given a drop down option to add the tracking number from the parcel I posted, so the other item is still showing as awaiting despatch. I have googled how to res...

Postage Label

My customer has paid £3.50 postage eBay created a label for a lesser value and now Royal Mail have refused to deliver the item and are requesting I pay £10 extra for postage It has been 8 days since it was dispatched How do I go about resolving the m...

Wrong postage recommended by android app

Hi all, any suggestions how to resolve this? I was selling a load of video games - when listing I would choose "large letter" for package size... For postage, the app would RECOMMEND Royal Mail 2nd class letter, I left it as per default every time......

Why won't it let me get my prepaid label?

Hi, I've sold plenty of items before, but I've never had this problem. My buyer paid for shipping, which is fine, so I went to get the prepaid label, but it says no delivery services are available. Why and how do I fix this?

Posting large item in 2 separate boxes

Hi, I'm looking to post an item through the Global shipping program, but the item is to large to send in one box. Will I be able to post the item in two separate boxes and use the same reference number on both boxes? I've asked ebay chat assistance b...

Unable change delivery method

Does anybody have any ideas how resolve a seller / buyer issue?buyer selected evri has delivery on itemhas the guy only lives mile from me i delivered the goods in person to himbuyer decent chap we both left each other feedback with great service etc...

Resolved! Same tracking number used twice

Hello,I'm having this issue that I posted an irrelevant parcel to a previous buyer of mine.The wrongly sent parcel was posted one day after via the same barcode. My questions are:How could the barcode still be vaild the second time if it'd been used?...

Resolved! Accidentally set the weight of the package wrong

I set the wrong weight with the simple delivery it’s been bought but the label won’t cover the carriers fees. What can I do to change the weight after or can I just post it myself and get the money back for the original simple delivery paid?

Its Friday ? any news about these imposed postage price hikes

Its Friday ? any news about these imposed postage price hikes, its also happened to older live listing ,one small item is £5.15 postage 45% more than it should be ,and another was £3.38 ? how is sorting this out ?

Postage label does not match postage customer selected.

I have a postage policy that has the following: RM 2nd class letter - FreeRM 1st class letter - £1.70 When generating labels in bulk from the order screen eBay will assign "RM 2nd class letter" to orders even when customers have selected and purchase...

Getting paid without a tracking no

I just sold a bike, which the buyer picked up in person. Because I couldn't figure out how to remove the postage charges from the listing, I discounted them from the counter offer. When I went to record that it had been 'sent', the app insisted that ...

adding postage to a listing

Follow up to earlier query.I listed three lots for collection only but put a footnote on the item details to say delivery may be possible and to contact to discuss. Someone has enquired about delivery and made a bid on one lot. Two other lots have ha...

Postage

Hi have sold an item and posted it myself and have a tracking number, while trying to add tracking number I’ve some how got an eBay label how can I reverse the label and add my own tracking number thanks

Collection/delivery

When I list an item as collection only, it reverts back to delivery also

New Small parcel size?

Ebay stated that a new small parcel option wuld be available from the 20th May , is anyone getting this option as i am not seeing it.I sell bundles of books that i purposely put together to fit as a small parcel.Currently with just royal mail selecte...

Postage issue

Hi I sold end post item on eBay but couldn’t print off eBay label at the time and was unable to retrieve the label after but eBay gave a tracking number and said I sent item even though I hadn’t. I posted the item through post office and now the buye...

Using own postage. Unable to mark sold items as dispatched

Help...I have used my own postage to send items I've sold. In turn I'm unable to mark these items as dispatched to receive payment. What can I do. There is only the option of using prepaid via eBay. I'm stumped.

Yaerly sales total for Income tax

I've noticed that my total sales for year-to-date includes the cost of postage as well as the sales price, but this doesn't take into account the fact that I have to pay for the postage. I don't believe it is right that ebay includes this in the sale...

Generating postal QR

Hi i cant generate the postal code

Return QR code doesn't cover size of item

I bought a scooter off ebay, the thing is knackered. Requested a return but they buyer said they dont want it back and will refund me but cant work out how. After not hearing, i took it to the post office to return, but the qr code doesn't cover larg...

Resolved! Buyer changed address after sale.

My buyer has paid but is asking me to send the item to a new address, not the one that is registered. What should I do..?

Resolved! GSP for item not allowing shipping to US

Seller set up a sale of combined items just for me to purchase, and has enabled international shipping via GSP, however it will not show eligible for shipping to US. He cannot determine why... any guesses? https://www.ebay.com/itm/376266565626

Posting to different adress

Buyer has paid for item and want me to post to different adress as one ebay has him registeted on

postage

Sorry, fairly new to this and a bit baffled. I can send a Cd for £2.15 (I live in the Isle of man where postage costs are a little different to the UK), but Ebay are telling me the postage is £13.63 for Parcelforce Express 48, when I have listed ever...

postage issue again

just sold an item (wasnt much) but just realised buyers can now pay for there postage through simple delivery. i wasnt aware of this.but i didnt get the packing slip/ qr code etc.so i have paid the postage of £ 4 so the item has had postage paid for ...

Advanced Options for Postage

I have been a private seller on eBay for over 20 years so have lived through all of eBay's bright ideas and changes but sorry I continue to be baffled by the new Simple Delivery options!When I have tried to list something new today I can still still ...

Postage label problem

I bought a postage label for an item I sold - took the item to the post office and they said the label was for a large letter and not suitable for the item I was sending. I then just stuck on my own address label of the buyer and paid for Royal Mail ...

Postage Charge - Age Verification

I'm an occasional private seller and completely confused by the new postage rules. I listed an antique saw and included Royal Mail Tracked 48 with age verification. Buyer has paid £8.03 for this and it is still available as an option on the Royal Mai...

Postage labels

Hi, I sold some shoes recently and as I was buying the label my computer crashed and when I went back on it showed me I had purchased 3 labels how can that happen? I have now sent them using one postage label but how can the system allow you to buy 2

Postage, evri

Sold an item. Generated postage label at home but could not retrieve it at the Evri location. Got frustrated and just sent item via Royal Mail with a view to cancelling the Evri delivery. I have now discovered that I could have re-generated the label...

Parcelforce unable to deliver, so returned to me

Hi, here’s a frustrating problem. Parcelforce have returned a package to me because they have been unable to deliver it.posted on 23rd April, traveled probably 800 miles and now as of the 17th of May it’s back with me. Sold for £1 with a £15 postage ...

Confused how labels work...

Hi. So I use the 'custom postage' option rather than 'simple delivery', due to the postage delivery costing less - Yodel is cheaper than Royal Mail, so I'd rather choose that cheaper option so buyers aren't paying more, partially because why charge t...

Resolved! Postage of item

Customer has paid for the item but requested that I do not send for the next ten days as she is on holiday. EBay is saying the item should be sent by 21st May. Am I ok to just wait to download the postage labels until 2nd June as requested by the cus...

Why does my basic postage rate of £2.94 just to £13.11 when customers in the UK see it?

I have had a number of occasions where I put my standard basic rate postage of £2.94 then for some reason this shows to buyers as £13.11 for a tiny item. Some have gone as far as paying this. I am in the UK and the customer is also in the UK. Any ide...

Simple Delivery

Why has shipping been changed to this abomination!!Hate it!!Sellers should be able to ship with whom they wish & pick a service/insurance level of their choosing. This update to shipping takes away freedom of choice & is not what I for one find accep...

Postage labels not used

I recently listed and sold some items and I was not given the option to send by Royal Mail via the post office but had to have QR codes instead. I have posted my sold items and paid directly at the post office, but I haven’t used the provided QR post...

Changing from collection to delivery for heavy items

I have listed some bulky items for collection only but (perhaps unwisely) added a footnote to the item details that delivery may be possible. A potential buyer has enquired about paying to have them delivered. I now realise that some of the job lots ...

Evri tracking

So this evri thing , my last two sales automatically added evri tracking numbers when I used royal mail I can't add a new tracking number Will I get my payments

Small Parcel price now £5.15 again, this happened the other day too, Why is this?

Is there a glitch on ebay at present? The other day all of my Royal Mail 2nd Class small parcel up to 2kg went up to £5.15. It went back to £3.44 and I thought it was sorted but again today everything is £5.15 again. Royal mail only charge £3.45 so i...

NO QR CODE

Hi all.Can anyone please assist.I've taken a parcel to the post office to send off, and it's not bringing up a QR code.An error message comes up saying 'the delivery address contains invalid or missing fields'The customer has sent me a message tellin...

Post Office not accepting QR/codes for sending.

I have used Evri before, but not for Ebay items, nor through the new Simple Postage function. I took screenshots of the QR and other code on the understanding they would use this to generate a postage label. As backup I printed off the downloaded lab...

Resolved! Entering postage details

Ok so first time I’ve used ebay in a while and I’ve just done what I usually do. Hand write label and post. Went to fill in tracking etc and can’t find it. Flaffed about for a while until I eventually hit print tracking label which then threw up a QR...

Automated RM incorrect

I have sold an item and upon checking the label created by ebay realised this relates to a letter and item wouldn't fit.I have liaised with buyer and posted via RM 48h tracked small parcel. I updated tracking on the item, however ebay tracking doesn'...

Posted item returned to me by USA post as undeliverable.

I posted a small value item (£3.50) to USA , post was £3.40 , item returned back to me by USA postal service with sticker attached "Return to sender as undeliverable as addressed and unable to forward"Buyer has confirmed the address as correct but bu...

buyer paid postage but don't need to use it

Buyer paid postage, as had intended to post it, but turned out I was passing their house when going out so delivered myself. What happens to that postage???

Posting without eBay postage

I’ve posted an item without using eBay postage and can’t find how to add tracking number so funds can be released

Simple Delivery - not happy

Simple Delivery is now restricting the couriers I use...only lists Royal Mail and Evri. Cannot add any othere Simple Delivery does not allow me to edit the postage costs to include something for my packing Simple Delivery when sold an item....I have ...

Postage changes again

I received an email 7 May detailing changes to postage from today 20 May which would include a new small parcel size (the size I use for most of my items). Many of my items listed have had the postage cost mysteriously increased from £3.44 to £5.15 s...

Showing an item has dispatched

How do I show an item has dispatched if I don’t use the postage option on eBay . Used to be a button you could press but can’t see this option now ?

Verify age

How can I verify my age to buy something if I don't have a credit card?

Postage

Why doesn't the preview of my listing represent how I have set postage up? Whether I select buyer or seller pays, the preview shows 'collection in person'. I have selected 'postage or collection in person'. I seem to have an issue with this each time...

Resolved! Postage costs

Can anyone help with this Simple Delivery a lot of my listings would be £4.05 with Royal Mail upto 2kg shoe box size but there is no option for this size the only 2kg size available is over £5 and larger box size what am I missing/doing wrong?? My po...

United States

Why has United States disappeared from my shipping options on my listings?

I have sold an item which I need to post, I selected to have the postage label emailed to me but it

I need to post and item, I selected to have the postage label emailed to me but I haven't received it, the item says that it has been depatched and I have to purchase another label. I need to get access to the original label, the chatbot is absolutel...

Simple Delivery Postal Charges

Is anyone able to help with my query that I posted at 12.41pm today please?

Mark as dispatched

I have three sold items, I’ve posted all three, I have warnings saying post items now, overdue, how do I mark items as dispatched, it’s doing my head it!

Post item later date

Hi my buyer has requested that I send the item on the 28th of may however now the order is processed and says need to be posted by the 22nd Do I have to do this ??

Simple delivery

My item which is for sale in UK is a small coffe cup and saucer. Weight of 431 g.Dimensions of box meet the criteria. Price is above £10Simple delivery is telling me it is not eligible for simple delivery.I have been plodding through for hours and ca...

QR code postage not accepted at post office...

Hello, I've just returned from the post office with the package I was due to post. The post office staff didn't know what was wrong, hadn't seen the problem before, said I need to contact ebay. The label created for postage from ebay wasn't accepted....

Postage query on 2 items to same buyer

Hi there. I’ve just sold 2 items to one buyer. Buyer happy to pay 2 x postage (I did offer to refund one of them). I’ve packed the parcel up, printed off the postage labels but I’m now thinking that I won’t get the funds for one as used only 1 postag...

Click and Collect option not available as option as a Seller OR even when searching for items

I have just spent the whole morning talking to 4 different eBay support people trying to resolve this but something is just not right. My situation remains unresolved.As a seller: I am enrolled in Click & Collect. However, none of the items I have li...

Postage label

Hi!I bought a jacket (order 05-12808-15894) and Im gonna return it because its broken. But I bought it as a guest, I didn't log in to my account.So when I'm clicking on the link in the email that says "Print label" I get sent to to Log in site. And w...

Receiving the Postage Fee and Using Your own Courier.

Hi - I've recently sold an item on ebay through an auction and I advertised it with a postage fee for a small parcel. The successful bidder paid for the item and the postage fee but all I saw was the price paid for the item. The option was there to p...

No deliveries to Sweden anymore?

Am a frequent buyer. Now can’t purchase anything. At checkout no seller deliver to Sweden even if the original ad says it does. Has eBay changed the setup?

Combined postage

I am trying to combine postage on 2 items but eBay only have the option to charge one postage fee which doesn’t cover the cost! Any ideas

Simple delivery on cobining postage for offers

Hi I have had a customer make 2 offers which I have accepted, they are small items and the postage can be combined. However because of not at all 'simple delivery' the postage has already been paid for and I cant refund the postage. I also cant see a...

postage

hi ive been doing the simple postage but the new ebay system wont let you adjust it to give discount for mulitply items ,im having a lot of buyers cancel because they want discount on postage why are ebay not allowing this.

How do i mark as dispatched, when I've sent item by royal mail instead of evri

Available balance incorrect - includes postage

Simple Delivery costs are dealt with between the buyer and ebay and as a seller I don't part with that money or get it reimbursed, I merely select the correct parcel size and choice from just two couriers.So when ebay sends the available balance foll...

Postage says 7.70

Most of my nearly new listings says postage is 7.70 even though on my app to me says 3.85, after many attempts to change it still says to the buyer 7.70, any help appreciated

What were Ebay thinking when they designed this terrible "Simple" shipping system?

So... I started using the "Simple" shipping option as recommended by Ebay and it is terrible. It assumes that multiple purchases listed as under a kilo for each item must weigh a kilo per item and adds a kilo to the shipping weight for every item in ...

Combined postage how do I request a combined postage invoice?

How do I request a combined postage invoice

Account support

Hi, i made an account on ebay.co.uk but i want to shift it to ebay.com how can i do it. so i could sell globally

Problem with printing postage label

I bought an item which was defective. I got the return accepted email and the print postage email. When I clicked on the print link, it responded with a message “ Something went wrong. It’s not you. It’s us. Please go back and try again.” I’ve tried ...

Evri. Paid postage twice

HiI used Evri drop off & tried to print a label.This failed so I went into the shop. Very helpful & they did everything for me & used QR code rather than print label.I have now been charged double the the amount ie £4.06 x2. Total £8.12.My eBay shows...

Resolved! Hi. I wont to post 4 magazines to the same address can i save money and just use the one label

Hi I won't to send 4 magazines to the same address can I use the one label for all and attach them altogether

Reduce postage

My buyer has bought something from me and paid , but has now bought something else and wants to combine postage , how do I do it ?

Should I Be Concerned About a Buyer Not Collecting Their Item?

Hi everyone, I’m looking for some advice regarding a recent sale. I sold an item on eBay and shipped it via Royal Mail’s Recorded Next Day Delivery on the 13th. The tracking shows that the courier attempted delivery multiple times, but each time, it ...

Resolved! Why i can find 3rd party postage option in my postage preference.

I found some seller using third party delivery service from uk 3-5 working days. But on my account i dont have option

Postage

Does anyone know why Im being charged for postage to download a label and send an item when the buyer should cover the cost ?

If something's not broken, don't fix it!!! (Postage)

I've been selling as a private seller, random things, on ebay since 2002. Throughout this time I've managed any changes Ebay have decided to bring in, but this Simple Delivery postage is, for me, the worst change ever! Firstly, the cost Ebay decides ...

Simple Delivery Postal Charges

I need a ‘Simple’ explanation please. Since ‘Simple Delivery’ was introduced should I have changed any details on my pre ‘Simple Delivery’ listings? I offer ‘free postage’. Last week I sold a jacket which was listed pre ‘Simple Delivery’. When it sol...

Refund for void labels

Hi I recently sold an item and didn't quite understand the QR code label's and ended up purchasing multiple labels and realised it came out of my balance I was getting for the item so I voided all the extra labels I bought but it's still taken the mo...

Getting a refund.

I sent some crockery to a buyer via Evri and it arrived badly broken. Although it was well packaged when I posted it sadly it arrived damaged. How do I claim my money back from Evri?

Postage price

Anyone please know why when I pick a postage price from the list of delivery services I choose track 48 when I finalise it the price goes up. I know the item price goes up because of buyers protection but I’m sure it’s not on the postage as well.than...

Charged for postage label I didn't buy

Hi, I just sold an item, and mistakenly clicked on buy label. Closed the window, but the amount for the label has been deducted from my balance. The order didn't complete so I can't void it. Any ideas?Thanksmef

Postage type setting

When I’m relisting an item why does it revert to simple delivery when previously it was set to custom. It’s annoying and takes time to go in and change every listing that is being relisted every time. Stop changing the settings on my listings.

simple delivery

hello just wondering has anybody had an increase in return requests for damaged items received since SD started? Ive been a private seller for 12 years..never had one.....and then suddenly 2! It seems pretty odd, because I take real care. Of course i...

Resolved! Buyer gave incorrect delivery address

I sold a dress printed a Evri label and sent the item. (My advert showed Evri only) Item is now being returned to me as the address on label was for a Spar Shop, apparently they do not accept Evri collectionsBuyer has now asked that I refund or send ...

Simple Delivery

I always offer free postage on my items but since simple delivery started all my items have been changed to buyer pays without my consent. I have over 500 items so this has caused me a lot of work going through them all and changing them back to free...

International posting

I went to my local post office to find out how much compost an item to America. It was £54.46. now the sale has gone through it is telling me to use packlink and to pay £83. How do I get rid of this so I can use my localpost office? im not paying £83...

Charged twice for a label, can I get a refund?

I printed the label off myself but I also recieved a barcode that I downloaded to my documents too but wasn't sure what it was for, and thought I had to print the label off myself, since I wasn't going with the simple postage option. I printed the ba...

Personal Delivery

Hi. sold an item, but mistakenly added postage cost instead of stating collection only. How can I mark the item as delivered manually on the app or pc ?

Sold Item but the purchaser says they get a message stating we dont deliver to the west midlands?

Does anyone have an idea why this is coming up for the purchaser? I have checked the postage options on the listing and its a royal mail/parcel force one.

Resolved! Need to send part of sold item

I sold an item and discovered that I missed a part which was not sent. How do I get a new delivery label for this

Postage

I have someone who has purchased 2 items and I would like to send them together. How do I get an additional postage so they can be posted together?

K1 media

hi I have sold my item and you have charged me for postage when it’s collection only so I would like a refund of £2.82 for the postage that you have charged me

Simple delivery

Just listed an item that will be more than one kilo but less than two. It will not let me use anything other than simple delivery with a price of £3.44 even though I have changed my settings to Royal Mail. (I normally send all my parcels with Royal M...

Postage,

Hi there, does anyone know how to customise your postage listing on but it now to what you want the price to be and not dictated by eBay?? How much it will cost, as there prices aren't correct and should be more. I just want to customise the price as...

Parcel tracking is under a different parcel Evri

I dispatched a parcel a few days ago and noticed 3/4 days later there is not tracking for it even with my parcel shop receipt. However there seems to my two lots of tracking for another parcel I dropped off two days earlier. The tracking on the earli...

Buyers address requires more postage to be paid. How can I get that after the auction has ended?

Buyer has purchased item but the postage rate is higher as its Ireland but they now need to pay £2 extra in postage so I can post the parcel. They have agreed the extra postage cost, but I can't work out how to invouce them? Help please.

Simple delivery

I got an email saying we will have to use simple delivery. Does this mean we can no longer buy our own postage from royal mail, and arrange for RM to bring labels and collect?

Inpost locker

Why is it hardly anyone sellers here does not have the option for inpost locker click and collect how can I get parcels sent to inpost locker?

Resolved! Royal Mail

Hi all. Does anyone know if it’s possible to eliminate Royal Mail as a courier option when making purchases on eBay? I couldn’t find any articles on this topic but someone here must know how to do this - they’re an absolute joke and shouldn’t be in b...

Why is the tracking not working

I purchased tracking on ebay for royal mail delivery. I tried tracking the package but it's not working.

Postage errors

Hi,Twice I have posted an item to my buyer and I have paid the postage myself at the post office. Ebay have taken the money to their account and not mine. Can someone help please I have not asked for a pre paid label either times. TIA

Postage errors-paying twice!

Postage Errors. I contacted eBay yesterday to explain that I am paying for my own postage using my PayPal account but then seeing eBay has deducted the same amount from my earnings total. I was asked to send screenshots of my PayPal account showing p...

Parcel not delivered

Im fairly new to selling on Ebay so please bare with.I posted a parcel and the tracking info says its on the way and has gone past the estimated delivery time.The buyer has raised an issue with Ebay.. Do i now need to refund the buyer and contact Evr...

sold item to usa

sold item to usa on new shipping system buyer said it wont let them pay as i dont ship to usa which is mad as im in the global shipping system and had no problems before cant adjust anything once its been sold.tried asked stupid robot help which is n...

Combining postage for simple delivery.

Hi,How can I combine postage cost on two items that use simple delivery? Buyer has paid for both costs, but I was hoping I could refund one of the shipping costs. Thanks

Bye bye eBay

I have just spent 1.5 hours trying to list items to sell after an absence of a few years. And whow! BUYERS HAVE TO PAY TO BUY ON EBAY? Really? I don't pay a shop a fee when I buy there.And now I have to use ebay controlled postage? I am disabled. I d...

Delivery status

What do I do if u have sold an item with simple delivery, printed the label and then the buyer wishes to collect item. My funds are locked until delivery is confirmed, therefore how can I can stays to delivered?

Where are voided Royal Mail label refunds going ?

Over past five months I’ve had to void and cancel about eight labels, mostly from standing in busy post offices and realising that I’ve selected wrong weight etc. To my knowledge I’ve never seen a single refund hit my balance, nor have I been informe...

Excessive postal charges

I sold some mini playing cards for £2.00 and free p&p. eBay deducted £2.70 for postage. I explained to Customer Services that I only wanted to put a stamp on the envelope as it is so light.The Lady said she can’t refund the postage money and can only...

International Selling From The UK - Postage Now A Complete Rip-Off For Buyers!

Ebay changed its international postage policy in the UK recently and today I realised just how ebay have decided to make a fortune out of postage. I sell low value trade/cigarette cards for about £1 each and then combine postage. A customer from the ...

Resolved! Postage costs.

I am a private seller and I want to list a jacket which the postage to send it with Royal Mail tracked48 costs me £3.39 but eBay want to charge £5.15! due to their simple delivery How can they do that! They are charging far to much and their simple d...

Small Parcel price now £5.15 Why is this?

As of today 15th May 2025 , all my small parcel items up to 2kg seem to be being charged at £5.15 postage

Resolved! How do I mark the item as shipped?

I posted my item on 9th May but I keep getting a message saying I have not posted it. I arranged the postage myself.How do I mark the item as posted? Many thanks.

Postage rates all rise since yesterday, and 'Express' is cheaper than 'Standard'...?

Firstly, how can all the Simple Delivery postage rates change overnight, and secondly, in what world is it not confusing that the Express option is cheaper than a Standard option...? This is weird enough for sellers - especially as most of the 'cheap...

So-called "Simple Delivery" significantly more expensive.

Forced into using "Simple Delivery". I can no longer use the courier that is on my doorstep and the cheapest for buyers. Have just listed an item. There are NO options for cheaper postage on smaller items. I checked Royal Mail website. It would have ...

Resolved! My buyers order not showing as delivered

I’m trying to help my buyer as their order hasn’t been delivered yet. The tracking shows that I posted on May 7th but not showing as delivered. What do I do?

setting postage costs as private seller UK

How can I set my Postage costs like I used to, I used to use Royal Mail Tracked 48 for the majority of listings (mainly small parcels 2Kg) now when I list anything I get policy numbers and if I want to change the weight and therefore cost of parcel I...