Seller News: October 2025
Read the latest updates to streamline your selling experience.
Forum Posts
Pre Order
Pre order item listed as dispatched before it is available for release. Seller advised the below.. I’m quite new to this so just checking whether this is normal? “We have to purchase the shipping labels within 7 days of saleWe purchase two shipping l...
Recalled product but seller won't refund
I bought an electronic cat toy 3 weeks ago from a business seller. Today got a message from ebay to say the product was recalled in May 2025 because it tested higher than legal levels of lead in the solder. Ebay's advice was not to use it. I don't ha...
Seller not responding and Ebay no help whatsoever
I recently purchased an item on eBay that was collection only. I paid for the item and then tried to arrange collection. The seller kept sending messages to call him to arrange pickup. I am aware that I should do things via eBay so they have a track ...
Simple delivery Parcel size
Hi if I use Evri for simple delivery and the parcel is longer than 61cm (showing this as the max length) but under 120cm Evri max size will it get delivered? The parcel will be under the weight limit selected
Refund postage
I have a buyer who has bought something and it’s arrived damaged. It’s not the couriers fault as I asked someone to wrap the items and post the items for me and they didn’t use bubble wrap on a plate. How do I refund the buyers postage
Poor service/care by Evri Simple Delivery
As a buyer, how do I make contact with either Evri or eBay about parcels being damaged when delivered? It seems that only the seller can make a complaint I want to complain about the condition of my latest parcel was in when received this evening. Se...
Postage
I’ve got two items a buyer has bought off me and is wanting to buy another one in two days time, but he’s already paid for the other two items but eBay is telling me to post them what do I do because I don’t want it to spoil my ratings
DHL
I have arranged DHL collection for today but they haven’t arrived
Mistakenly paid using old card before updating new card
I stupidly paid using an old card right at the time when I was updating details to the new card. Can’t seem to get through to the seller even though the item is already posted. How can I find out if the seller got paid?
Potential Buyer being told "unfortunately this seller will not deliver to Ireland"
I am based in the UK. I have an item listing that is set to allow International delivery, when I view the listing, under the "Posts To:" information, Ireland is listed. A potential buyer located in Ireland, has tried to purchase the item, but is bein...
GSP returns?
Customer in frane, item arrived damaged via uk..ebay GSP..FranceWHO should it be sent back to? customer cannot find where to print lable and we do not have option to do one at all?Thanks !!
Cancelled listing
I thought I cancelled a listing but obviously never as sold on here. Cannot contact eBay on here so I cancelled the sale and issued a refund. I don't know if they will get their protection fee and postage as the refund showed the amount for the item.
Ebay refunded the buyer but I haven’t got my item back
I sold a label printer and it turned out it was the wrong model so the buyer sent it back but it got sent to an old address so the item went back to the buyer. The tracking number confirmed it’s been delivered but not to me and now eBay refunded the ...
Motorbike queries
Hi, first time selling. I have placed a motorbike for auction on the site. How do I agree on a bid and contact the bidder? Also it states cash only (don't know why) does this mean the buyer will bring cash when he/she collects it, or that Ebay will b...
Video removed from listing
Hi, can anyone tell me why my videos of items i am selling are removed. Ebay do not say exactly why the video is removed. Even though its a video of the item i have photographed from all angles. So nothing in the video that not in the pics
Tracking my order when I go on link comes up with a red error notice
I have a tracking link but when I press it it comes up with a error notice
feedback
I had a buyer leave me feedback to say the item was damaged in the post ,but he cancelled the sale after he had paid so he never even got the item so i can't see how he can leave feed back to say it was damaged in post . This order is cancelled 10 in...
Privacy
How come buyers can get your email address from eBay? I thought eBay treated their Privacy Policy with the upmost respect.
Trouble uploading vehicle compatibility via CSV (UK Motors, ReviseItem / Seller Hub)
Hi everyone,I’m trying to bulk upload vehicle compatibility (fitment) data for an existing eBay Motors UK listing via CSV / Seller Hub report, but I keep getting this warning every time:Warning - One or more item compatibility combinations are invali...
Custom charges.
I’ve sold to USA regularly. But just now I’ve filled an online post from home form from Royal Mail and at the end had £5 extra added to my invoice. The buyer hasn’t been charged this. I wasn’t aware that eBay sellars had to cover the buyers custom ch...
return made but not with ebay label, so refund cancelled but I have received the returned item ?
My buyer requested a refund, I agreed, she has returned the blouse but not with ebay label, so refund cancelled as they think she has not returned, but I have received the returned item ? What should she do??Item number: 336153022350
Shipping info
Dear Sirs,You need to adapt to the present shipping-realities.You will not pay me until you have proof of delivery, which is a very good arrangement for the buyer.As a seller I also need security. Good shipping agents like GLS gives me that security,...
Simple delivery
hello all, is there a way to opt out of simple delivery? i want to send my items with RM special delivery. Also can business sellers choose what delivery method they can use? Thanks.
Purchasing saw blades being asked for credit card details when ebay already has it on file
Why am i being asked for credit card details to purchase saw blades when ebay already has information on file
Positive feedback only option.
I listed a piano on eBay for 99p. It was bought and I messaged the buyer to ask when they would like to collect. Two days later I sent another message to say I hadn't heard from them and got a reply asking for my postcode. I replied within 12 hours b...
Extremely high-priced coin listings
I noted a seller listing 4 coins at quite ludicrous prices, £10,000+ for scrap grade half crowns.I made a polite enquiry but received no reply.It has been suggested to me that shenanigans are afoot, money laundering and other such snide activity. I f...
Seller won’t cancel
Seller change the delivery date and now won’t cancel my order.Say he’s unable to cancel it
Posting taking too long
Why do most items take so long to post even when they are new? I have been waiting two weeks for some of the items I have bought new. It's getting like T**u, I have ordered a lot of items from them and have to wait up to a month . They don't say it's...
Item for sale will be larger than postage sizes offered.
I have a car parcel shelf for sale which is longer than the maximum length "simple delivery / DHL " offer of 120cm. The rest of it falls in line.What can i do, i can't opt out & buy postage on line. Does this makes make my item unsellable on ebay !An...
Resolved! Partial Refund Request
Hi All, Can anyone tell me how to request a partial refund from a seller please? Kind regards
I have been over charged for a item
I have been over charged for an item that I was making an offer on item now says sold and I have been sold the item at a higher price any advice please
Looking for postage refund
I sold an item and generated a postage label with a previous address despite changing my address in my personal details. The cuorier is due to collect today from previous address. in the meantime I have posted the item at my cost so that it gets deli...
eBay Simple Delivery - eBay issuing partial refunds without buyer input.
I've seen this topic appear a few times over the past few months, and as far as I'm aware, nowhere is it written in eBay policy that they can decide to issue partial refunds and close the case. This is for items damaged in transit. It seems in cases ...
Click& collect
Even when my SELLER says he already opted in and SOLD using click & collect before, why does it not show at my end when I try to Pay at Checkout?The ONLY option I see @ checkout is postage to my address.I don't want the item sent to my address as I a...
Listing fee
I have not used any of my monthly free listings however ebay is telling me it will charge a listing fee of £0.36 (insertion fee) when I tried to list something. I have been through multiple times and I have not added any optional add ons that would i...
Resolved! Update on Complaint from buyer
Yesterday evening I had another email from this buyer saying they received the item 3 days late. This time the username was different to the first and at the bottom of the email it says Sent from Outlook for Android. The whole email says "I'm the buy...
Item returned as defective but it worked fine
Hi, I sold a large, fragile overhead projector (OHP) recently having tested it rigorously before packaging it very carefully. I don't accept returns. The buyer started the returns process within a few days of receiving the item, stating that it was d...
Searching old listing (as seller)
I cannot find old listings that did not sell. Rather than have to go through the whole process again, I'd ideally like to find my original listings. Is this possible, or have they been deleted?
Football kit stuck at evri and seller unable to contact :(
Does anybody know if chongyangxianxianhan_0 is of existance please as they seem unable to send a message to? Evri has said they’ve lost their package for us and nobody seems willing to help now with money back or anything, is this right? Surely someb...
Resolved! Refund request.
Hi all.A buyer has reported damage to a fragile item when it was opened. Photographs provided by them do not show typical postal damage, and the item was ok when I sent it. I had clearly advertised the fragile status and described some minor (already...
ebay. will not accept my payment despite sufficient funds
Ebay will NOT accept payment for my item although well over sufficient payment funds.
Bought an item that said it can be shipped, but cannot pay because ebay says the item cannot be sent
So I just won an auction that I though can be shipped to my location, I remember reading a message that said it can be sent in the postage. I don't remember what it said exactly but I bid for the item and won. Ebay wont let me pay unless I change my ...
Sellers lying
Why is it that when I have tried to order the same thing from 4 different sellers they have cancelled the orders saying I asked for cancellation but that is a lie. I have not cancelled any orders. If you don't send to guernsey just say. Don't lie and...
New and sealed jigsaw
I have sold a new and sealed jigsaw. I've received a message today to say that it's clearly not new and has been rewrapped and there are 7 pieces missing. I had photographed the factory seal in the listing.
Organic / promoted listings strange changes
Hey everyone, I was hoping to get some insight on a pattern I noticed across my eBay listings. I had a situation where I saw something like 12 views marked as organic and 12 as promoted. After a short while, those organic views just switched over so ...
Missing/delayed Evri Parcel
I sold an item on Tue 7th October and took the item to the Post Office the same day. The item made it to the local Evri depot but according to the tracking information has remained there ever since. I raised a query via the Chatbot without any succes...
Price change at checkout
I'm based in UK and trying to buy from US. The face price of an item goes up a 100 when I click buy now. This is not eBay fees or shipping fees or import fees. The actual item price goes up by an odd 100 something dollars. The seller does not underst...
Tracking Not Working?
On my 'Orders' page it shows four sold listings, three of them have been delivered a while ago and the latest one is in the post in transit. On Friday 17.10.25, when I pressed the 'View Tracking' button to follow the parcel that is in the post, I not...
Selling Authentication address legal not generated.
I’ve just sold a watch and normally a label is generated to send the watch for authentication but this sale the address label is direct to the buyer. I’ve confirmed with the buyer that it is his address.this hasn’t happened before so any ideas or adv...
FormalAppeal-ProofofShipmentProvidedforCaseReview
Dear eBay Customer Support, I am submitting a formal appeal regarding your recent decision to issue a full refund of £17.19 to the buyer. I respectfully disagree with this decision, as I have provided clear and valid proof that the item was shipped. ...
Posting sold items
In details about simple postage it states that you cannot do age verification. When this is the only option to post how can I post with age verification?
watch
i won a auction on a ivicta watch for £32 and i paid for it now the seller has sent me a message saying he had a reserve on it but when i purchased the watch there was nothing about a reserve so i have paid for a watch and the seller isnt going to se...
0 organic views and impressions
Hi everyone, I need some Urgent advice I know I am not the only one experiencing this problem since there is reddit threads and also I have seen people complain on twitter about this to. I have been selling for roughly 10 months, I normally get 100k ...
Request to Recover Refund from Buyer and Return It to Me
Dear eBay Customer Support,I am extremely dissatisfied and disappointed with the recent decision regarding a refund issued to the buyer, despite the fact that the order was successfully delivered. I have strong proof that the item was received by the...
Not able to view offers.
Hi, when getting an offer, go into view offer details and it will only show me full price. Tried on several offers but always get the same result. Any thoughts, many thanks.
listing amount per item
Hi, my site allowed to list higher amount but Ebay not allowing me to list more than $500 each item, so how can I list higher value items..?
EVRI are useless
Please, please, please do not use EVRI to send your items to buyers. They are 'HERMES' who of course were dreadful. I am sick and tired of buying on Ebay and being told my parcel has been delivered by them when it hasn't. Use Royal Mail or any other ...
Resolved! Refused delivery of return
What do I do if the seller doesn’t take delivery of a returned item…how do I get my refund ..jacket sent back with tracked simple delivery label so all in order on my part..
Missed collection
I sold an item but missed the DHL collection time last friday (I got called into work). What is the process to arrange a new collection time/date? Ive tried contacting DHL direct but heard nothing back. Cheers.
Van colour and model has changed
Hi I bid on a blue 2015 courier van and then the next day they changed the picture to a white 2011 van is this a scam????
Closed pages and purchasing from them before they are shut down.
I have ordered an item, now it says that it has been sent and has three more days to arrive, now I know that I am slightly early, but the page I ordered from has been closed down for a policy violation, what do I need to do if the item doesn't arrive...
Sellers Shouldn't Have to Pay Return Postage for Buyer Mistakes
I’d like to raise a concern regarding the current return postage policy for items returned due to buyer error—specifically when a customer changes their mind or orders by mistake.As a small business, I take great care in accurately describing, photog...
Age verification
I’m trying to purchase a circular saw but need to verify my age I’m being asked for a credit card to verify but I only have a debit card is there any way around this ?
Wrong Country
Why is my account coming up with dollars and USA. I’m in England and never had this problem before
Used but failed on first use
Purchased a pair of skates, arrived 6 days ago, first usage was today looked fine, however less than an hour into skating the plastic snapped in two parts.where do I stand? I understand the sellers response but this was the first time using the prod...
Faulty item
I purchased a battery charger a few weeks ago. When I went to use it, it gave me an electric shock on the battery connectors even with the charger switched off, I have photographic and video evidence of this. I returned the item in the original packa...
Hi. Ebay sent a message to say not to send an item to buyer but i already sent the package. Help
Ebay sent an email to say not to send package to buyer but I already sent it. How do I contact Ebay? How do I stop it getting delivered? Help
Wrong parcel delivered
I sold a Lego set, parcelled everything up in a shoe box then put in a plastic post bag. I took the parcel to the Post Office where they scanned the QR code, printed the postage label, and stuck it on my parcel. I received a message from the buyer tw...
Item collection
Have booked a pre paid label for next day home collection (dhl) but the item won’t be available for collection. How do I amend the collection date
Item hasn’t arrived after 22 days waiting
I purchased an Indoor security camera 28 of September but still not getting my parcel.what should I do at this point?how to cancel my order and get my refund?
Resolved! No email from eBay saying I had made a sale 🤷♂️
So was browsing eBay today on computer and noticed I had a sale, don't do a lot of selling like a used to but I normally get an email saying I have sold an item. Sale looks legit and postage label created ok, but really odd no email to my normal inbo...
Change delivery postcode but item listings don't reflect that change
Hiya'll. I am looking at an item and my primary delivery postcode is IM7 nxx (Isle of Man). The item shows postage as 20quid. Fine. I then change my postcode to SY5 nxx (Shropshire). The listing does NOT reflect my new postcode even if I log out and ...
Selling after auction finished
Someone missed the end of an auction but contacted me to ask if they can buy the item. Can this be done?
Sending different items to the same address
Hello All, Sooo my son sold his Apple Mac and iPad within 4 days and sent both items to the same address using 1 QR code. First one delivered and signed 14th (the apple Mac) and then on the 16th he posted the tablet using the SAME QR code which was t...
Resolved! Can't mark as dispatched or add my own tracking anymore?
Are you unable to mark something as dispatched and add your own tracking number without using ebays new posting system? I already had a royal mail collection coming for tomorrow, so instead of doing it through the ebay postage stuff, I just added the...
Kept increasing their prices
Hi there, Is this adequate business behaviour to keep changing their prices? Said happy to sell it for £160, then in 3 days later when I asked the seller send me an offer please, says it’s £170 now. I was irritated by the fact that changed the price ...
Refund
Hi, I listed an item as collection. The buyer has not realised it is collect only and now asked for a refund. When I look to process the refund, expecting no cost, as nothing has happened, it is now going to cost me £7.52 in fees due to his change of...
Policy Violation for enabling infringment?
Hey guys, Hope I'm posting in the right place to get some advice on this, this happened about 3 months ago but it's been on my mind because it still sits in my seller hub saying I need to get it resolved so it's been annoying me. I was given a policy...
Unsure if I can cancel a sale
I put an item up for sale which had 2 stipulations in the description.. 1 was that the buyers account must not be new and have at at least a rating of 25 and the 2nd was that no forward shipping addresses as I would only sell to a UK account. The buy...
Adding tracking number to an item which my buyer has received
HiMy buyer has received the item but wishes to make a return. I chose Royal Mail to send the item but did not add tracking at the time of posting. I have followed the instructions from ebay to add tracking but the option is never given in the drop bo...
skateboard
hello，the skateboard i brought before have been in local center for 4 days and the location of it havent update for a long time. I want to know what happen and I hope it will be delivered as soon as possible.
Multiple Business Accounts
Hi, I would like to know how many business accounts can a seller have please? And what information needs to be changed for each account? For them to be accepted on eBay, with no problems.Some online articles say it's okay to have multiple business ac...
Contacting seller about problems with the courier
How do I contact the seller about the condition of the item. It has been dropped either their end or by the courier. Evri left it in an unsafe place on our doorstep which is right onto the street despite our being in for the delivery and also we have...
Proof of Age
I am 77 and need to prove my age! I am trying to purchase a mini chainsaw. I do not have any credit cards as requested by eBay to prove my age they will not accept debit card to be able to purchase the item. I have tried getting help via automated he...
What causes MC011 ?
My ebay account suffered from MC011 these days and my payout was hold . Does anyone know what are the causes that lead to MC011 ?
DHL Operational Problems
I've sold an item and am trying to send but I understand now that DHL ecommerce have huge operational problems in the UK right now.I wish I'd known before. It's crazy ebay have them as a main carrier with little option on large items to use anything ...
Complaint from buyer
This morning I had an email from eBay saying that a buyer of mine hasn't received an item I sold to them but the tracking says it has been delivered. Since selling, I have only sold 3 items and all the buyers have received their items and have left r...
Postage prices
Hi, I've places an order with a seller for 17 items. They have told me that the 1st item is £9, and each extra item will cost an additional £2 per item. That leave 16 items at £2 each on top of the £9. This should make the postage £41, but the seller...
Make to order items
I have a product that is made to order, when the buyer sends me a photo I use that to create my product, how do I sell using extended delivery ? EBay only seems to allow a choice up to 3 days but I need 10, is this even possible ?
Ebay refusing to give me money for an item confirmed delivered £120!
Sold an item £120 inc postage £105 to me£15 to ebay to cover the postage costs I booked delivery using eBays supposedly easy pre book systemThe courier never arrived to collect my buyer was upseteBay refused to rebook the courier eBay told me to rect...
Postage
Why is the postage cost different from my Watchlist to the actual listing of the item??
Trying to accept an offer which is being automatically declined
Hi. I am an inexperienced seller, trying to accept an offer ( thru message ) but the buyer says her offer is being declined. But i want to accept it!
All the ‘choose a title’ listings make buying games so much harder
Isn’t there a way to only see sellers who are selling ONE item (e.g., a single games console games)? Most sellers offer multiple titles from a long sub-list which consequently fills up the search list with out of stock titles. There should be a choic...
revoke Third-party authorizations
how to revoke Third-party authorizations from ebay account , it used to be in Site preferences but cannot find now , can someone guide me please. best regards
Buyers not responding
Since ebay have changed their transaction process it just seems to favour buyers (not including the free listing of items and the buyers protection fee). I have had multiple issues with buyers winning auctions and then just not responding at all, so ...
Rufend
I need refund my money today please
Purchased item but listing removed for policy violation, how to get my money back ?
I bought a mobile phone, seller provided tracking number.ebay says "We're having difficulties connecting to this carrier for tracking updates. Please visit the carrier website for the latest tracking status." This made me feel a bit suspicious, so I ...
Return postage
Hi if I bought two items from same seller do I have to pay two postage’s to send them back please
Resolved! Paying after receiving an item
Is there an option to buy an item after receiving it?
Issue with member harassment and threatening behaviour
Hi I hope someone can help me . I had an item for sale which a member asked if I would post to Canada which I was happy to do so if they paid postage. By the time I had a reply someone had bid in my item so couldn't change settings to international t...
Sold as described… buyer error want to return at my cost
So I sold a car part , description says 2013 guy bought it for a 2016 and says it’s wrong one and want to return at my expense doesn’t seem to be an option to refuse
Warning to Buyers – eBay’s AI Ignored Clear Counterfeit Evidence.
I want to warn other UK buyers about a serious issue with eBay’s new AI-driven case reviews. I bought a “Brand new, genuine Tom Ford Noir Eau de Parfum” for £85.22. Before purchase, I asked the seller to confirm authenticity — he lied, saying it was ...
Evri delivery stolen from my doorstep, seller won’t refund or replace
My house fronts straight onto the street, so packages need to be left with a neighbour or re-delivered if I’m not in. I bought a diesel heater for £105 and Evri tracking said ‘delivered securely to an enclosed porch’, with a photo of the box on the ...
selling
so i have listed a e scooter on my ebay account to sell so someone bought it and i am about to ship it out but i got a policy violation does that mean i wont get the money even if i do ship the product out or will everything be fine please give me so...
Resolved! eBay Balance Payment to my bank account
I got an email that my eBay balance has automatically been credited to my bank account on 7th October. My eBay balance is now zero, but my bank account does not show the credited amount? How do I get this rectified?
Pc
Zrušili ste pc tak prečo ste stahli aj peniaze za 4 veci a prídu len 3
I cannot buy on ebay because my 'contact the seller' does not work. Why?
I cannot buy on ebay because my 'contact the seller' does not work. Why?
Cancellations and Refunds
I bought and paid for an item then requested that it be cancelled. Item was cancelled and I was refunded. However, the item arrved, anyway. The seller is demanding return, which is appropriate, and of course I am willing to return the item. Who is re...
deductions from sales
I list my items with Best Offer. Recently accepted Best offers and noticed there were deductions from my accepted 25.00 My final price gave me £23.28 Cant find anything about this deduction from the Ebay pages. Help please
tracking
I am still having issues with RM tracking on ebay page .............We're having difficulties connecting to this carrier for tracking updates. Please visit the carrier website for the latest tracking status. YA221409388GB .I thought it had been sorte...
Upload video
Wont accept my video that I wish to add to my listing
Getting a refund when item returned but you don't have a tracking number
I received the wrong book from a seller in the US. They accepted a return and gave me a Freepost address in the UK. I posted via Royal Mail and got a Proof of Posting receipt at the P:ost Office, but ebay's Returns system keeps sending me to a page t...
STOPPED FROM SELLING ITEMS
STOPED FROM SELLING NAVY STICKERS/DECALS WHEN OTHER ARE SELLING ?????
Simple Delivery - wrong postage amount
Hi, I am an experienced eBay private seller. This week, I sold an item that had been for sale on my seller's page for over a year - i.e. before Simple Delivery began. Therefore when I listed it, there was no Simple Delivery to enter the item size etc...
postage refund to buyer
as a seller, if I do not print a postage label will the buyer be refunded the postage cost?
Resolved! Unable to attend the tracking number
I sold Item ID: 226998936249 and used eBay simple delivery to create a label with tracking YA216038313GB. However I realised that it was 48 hour delivery and the customer required 24-hour delivery. So I bought a label from royal mail tracking number ...
History
I can only see my purchase history up to 4 years I would like to see allis this possible or may be up to 8 years can you help
Item not arrived
Had an item not arrived no contact with seller asked eBay to help they managed to contact seller who said if I close the complaint he will post in the morning I did this and of course he never sent and once the complaint is closed eBay would not do a...
PAGE VIEWS STUCK ALL DAY 18/10/25
Anyone else notice that the Page Views have been stuck all day on 18/10/25 ?
Simple delivery
I sold an item Wednesday & since Thursday I've been trying to arrange a pick up through simple delivery & nothing happens, first I tried Royal Mail, no one came then a courier was arranged for today, nothing. What am I doing wrong? Wish we could stil...
Damage
Hii would like to know how do I claim as a seller when a parcel is damaged in post
Got told that an item I bought was a fire risk
Today, I received a message stating that an item that I bought in April, is now considered a fire risk. The problem is that I see similar items on sale, and yet the others have not been removed or flagged up as the same issue
Duplicate emails
Can someone please tell me why I am receiving emails, possibly duplicates, referring to the dispatch and postage of orders that I have already received more than a week ago? Just received another telling me the goods are with Royal Mail and the estim...
Help!
I purchased item last Saturday, I was provided with a tracking number and latest delivery date of the 20th October. The tracking number provided is not recognised. I asked seller who just said to wait until the 20th
Returned
Hi dear! I heve an order that the client didn’t received and the InPost send it back to me, the client wants the item but want to be send from other company like Royal Mail or evri how can I change it on the app so a can make a new label.
cancellation - postage
Hi, i have cancelled an order and completed the refund however i do not know whether the postage has been refunded? i clicked on pre paid label and printed off label but have not dropped off the item? How does the postage part work? did the buyer get...
What does Resell mean when printed underneath an item that I have just bought please .
What does resell mean when printed underneath an item that you have purchased.
Ive already payed my fees i am underthe age of 16
I'm 14 years old I've already payed the fees I keep getting emails by Ebay but I've already pay 13.92 which is more than what they wanted I've already been charged the fees I'm only 14 and I keep getting contacted
Resolved! Simple delivery too cheap
Hello, I understand I have to use simple delivery as a private seller.However I am listing an item for £250, and I want to include insurance in the postage cost charged to the buyer. I can't see how to do this with simple delivery, is there a way?
seĺling. incorrect photo
I'm selling an item. I've managed to add to the photos an item that is not included. the description of what I am selling is accurate. I've tried to modify but I don't seem to be able to delete the photo. what can I do?
MC011 Action required - Payouts on hold
We have MC011 (not suspended), was selling branded imported fragrances and sales spiked. We have invoice from our supplier who is authorised to sell in the UK, the email says we need to submit the following:- Documentation that shows that you purchas...
How to report seller who is selling fake items?
I have tried to use form but each time I want to report seller and submit it ends up with error.Any Ebay customer service staff here? The seller is deliberately offering counterfeit items. In this particular case, it is a supposedly Polish 2 grosze c...
Returns
I need to change my "drop-off return" details to a “collect parcel method.” The post office refused to accept the parcel, and I was informed it had to be collected by Parcelforce.I have since cancelled the return, but cannot set up a new return optio...
ebay phone number
I cannot buy anything on ebay because my 'contact the seller button does not work. I cannot find a phone number for ebay to complain. What is the phone number?
purchase from Ukraine
Hi There i wanted to buy a sweater and thought it was from the Uk however its coming from Ukraine I've not bought anything from outside the `uk What are the pitfalls if any in making a purchase please
Age verifying when you don't have a credit card
I don't have a credit card ~ by choice and need to verify my age ?
Collection option
I listed an item but didn't see a local collection option. It's been a while since I listed on eBay. Someone send me a step-by-step, please.
Been scammed but no help from eBay
I bought an engine from a guy on here I paid £875 then messaged him for his address so I could collect eBay showed he was approx 50 miles from me. I got no reply for hours then he asked for the QR code that I refused until id collected the engine as ...
Selling
Hi please I want to know if selling Roblox in game items is allowed and if it is how do I sell them
Buyer hasn't Returned Item
I sold an old radio to someone for £18. (I paid £300 for it 20 years again). As soon as he purchased it he bombarded me with messages about packing etc. I sent it to him.He complained about the packing, postage, description, communication, and much m...
Return
Hi I have sent an item for a buyer who has received the item and he has asked for a return by mistake as he was confused to what other item that didn’t come with it. So I spoke to him and resolved the situation. How does he or I cancel the return sta...
Message wrongly saying at checkout the seller wont send to my address
I live in the channel islands & lately after winning auctions I'm getting a red message that the seller won't send to my address, but when I ask the seller they say yes of course we'll send to you ..It's becoming a regular thing
Resolved! Violation
Hi my stuff i am selling has all been hidden...It is all genuine perfume and tbh a lot of it is stuff I have purchased from ebay in the same state I am reselling it. Why is it violation . It is all genuine .
Resolved! Why is the AI response from eBay so useless
Went round in circles trying to get an answer and rh AI response doesn't answer the question
Seller refund issue and ebay lying
In short i had to return an item due to the buy opening a return request stating the item was missing something it never came with. In the pictures and description it was clear what it came with. I spoke with ebay and they agreed they are lying about...
Customer cancelled help
Hi im newish to selling on here. And would like some help on this matter. Basically they made an offer. I counter offered then they counter offered again.Then I accepted. Now they're cancelling but as I try to press accept its going to cost me an ext...
If i dont want to use ebay's shipping service because i have 2 boxes and 1 is over sized
Have just sold an item and eBay has automatically set up simple shipping. The order needs to go in 2 boxes and one is over size so I want to send with Parcel Force. How do I cancel the simple shippingbas I have been charged
No item pictures?????????
No pictures on me selling items????????
Package damaged
1 item was missing due to the package being damaged caused by delivery company so not sellers fault how do I make a claim for missing item
Cancellation refused
I just ordered an item and requested a cancellation as I found one for a better price. However the seller declined the cancellation but they do not physically have the item yet so cannot ship it out until November when they finally receive it. They t...
Buying a bladed item need Age verification. But can not verify
Why can I not buy something as simple as Hacksaw blades? My eBay account is 23 years old, and my PayPal is? just as old,
How can I combine postage for a buyer who has purchased two items?
A buyer has purchased two small items that can be sent in one parcel for one postage cost. In the past I could raise an invoice but that option has gone. If I chose to use one label, Ebay will assume I have not sent the other item and deduct the cost...
Strikes
I have got a lot of strikes and warnings on my account, what shall i do?
Buyer collecting
I've sold items which the buyer is collecting in person, so I don't need to apply tracking, but can't withdraw payout. Any help appreciated
Payment Options
HiI am selling a Moped on preview page it shows all payment options i.e. visa etc, but when listed it shows cash on pick up. I can untick cash on pick up but then there is an error. Is there any contact number or email that I can send to Ebay? Many t...
cant withdraw from my ebay balance.
No matter how i navigate ebay it appears i have no option to withdraw from my ebay balance ?
Item bought with a 5 year guarantee but is now not working.
How can you request a refund when the 30 day limit has been reached but the item is covered by a 5 year guarantee. Seller is not answering the messages.
help please i order a canvas photo i paid took money then nothing happened
help please i order a canvas photo i paid took money then nothing happened
buying
i want to buy this camera and i have already made an offer but it's automatically was declined . i contacted the seller and he said he didn't decline it and he is willing for that offer . the price is 4336 and i want to pay 4250 and he is ok with thi...
Refund Missing for £2.94 After Buyer Cancellation
A buyer cancelled their order within seconds of purchase, and I was charged £2.94 for postage even though I never printed or used the label.I’ve already covered this amount out of my own pocket to complete the buyer’s refund, but eBay has not refunde...
Returned, refunded item
I have bought 2 items on a fixed price. Neither has been received. Contacted the sellers in both case to report non receipt. Both have refunded me. Both of the items have now been delivered, thank you Royal Mail! I want to make payment to the sellers...
Its coming up free shipping when I'm not offering free shipping?
Hi I've not been selling on eBay for over 20 years, I've just listened a item and put in that the shipping is £3-38. But when I go to review my listing it's saying that I'm offering free shipping when I'm not, any advice would be great that
Has anyone had problems with Authenticity Guarantee?
We had an item of jewellery rejected as it was marked as 375 ( a recognised mark for 9ct gold since Victorian times). The, so called , professional inspector , said he didn't recognize it, as it was probably foreign!! It was returned to us with the p...
I’m having trouble purchasing a saw blade, it wants me to prove I’m 18 years or older
Every time I put in my credit card details to prove I’m over 18, it keeps saying a problem has occurred and to contact ebay customer services, but how do I do that, I need to speak with a actual real person and not a bot
Mixed up parcels
Hi, I have mixed two orders up and the buyers have received the other person’s order however one buyer claims to have disposed of the item they received ( it was brand new and in its packaging) where do I go from here?
Item received but never ordered!!
Hi hope someone can help here, I received a lady’s knitted sweater in my name and adress …. but I never ordered it. It’s a tracked package delivered by royal mail uk.there is an return address on the sticker but that is wrong as well !!! I feel bad t...
Refund dispute
Want to return goods for full refund but they are only offering £12
Uk to usa shipping
Has the global shipping program service to thd usa been reinstated?
Withdrawal
Why is the withdrawal box grey
Purchased using Klarna, payment taken from bank but Klarna or eBay haven't updated
Purchased using Klarna, payment taken from bank but Klarna or eBay haven't updated to say whether my purchase has gone through. Help
Sending cordless saw with no blade
I tried listing a battery powered reciprocating saw with no battery or blades. Selected no age verification as no blade included, listing refused, tried again with age verification, failed to list again? Why can't I sell item with no blade?
Cancel an order that is not paid for
Ive not paid for the order but the seller has,agrreed i can submit a canceelation. I can see the item as its not in my list of paid purchases so do i need to pay then request the cancellation?
Unable to change email 'Already taken! '
Hi. I am changing my email. When I enter my new email it says 'Already take' It is my Gmail! I have had it for many years. The useless help bot doesn't help it just points me back. It becomes a loop. Can anyone help please. Thank you.
About ship ment fee
I recently bought somthing then paid for then I get a card saying 94 pounds shipment fee yet b4 when got somthing from same guy didn't have this i cant afford to pay it what happens
postage labels
beware of simple delivery they take the funds straight away how can they determine the weight and size of your parcel took me over 2 weeks to get my money back on unused label once you have bought there is no way to cancel my label cost £12.97 when i...
Combined shipping but postage charged double!
I won bids on a couple of items that the seller had specifically said they will post together and have combined into one order under a single invoice, but they are now trying to charge full double the postage. They might just as well send them separa...
Cancellation and refund
Hi, my client canceled their order. Now i have difficulty accepting it, I choose "accept" option but nothing happens. They haven't got their money back nor I get any message from the website. Can you please advice me how to proceed?
Posting
Hello, I’m struggling with Simple Delivery. I’d like my sold item to be collected by Royal Mail and for them to bring a printed label.I entered Book a Collection, but the Get prepaid label button says that the label will be generated via email - and ...
DHL no show using Simple Delivery
So Ive been using ebay to sell for over twenty years and the new simple delivery system isnt working. Having no other choice to use DHL due to the size of the item theyve moved the collection time three times now and have been waiting 2.5 days in the...
Price difference at payment
I'm in UK and I've accepted an offer for an item at $55 but when I've come to pay its $66. Anyone know why please? It says taxes payable on delivery. Thanks
Doesn't ebay know that Scotland is in the UK?
I am a seller and I never use “Simple delivery”, I always select “Custom postage” and opt for Royal Mail (only!) because I have a lot of old stamps to use up. I listed an item for 99p plus buyer’s protection 14p, and Royal Mail postage of £3.86, even...
Item Specific C:Country/Region of Manufacture been dropped from Books category 261186
Has the item specific C:Country/Region of Manufacture been dropped from Books category 261186? No longer on listing page?? Thanks
Hand delivered item showing as overdue for dispatch
Hi, I recently sold an item . I downloaded the delivery label (buyer had paid delivery) but realised the buyer lives very near me so contacted him and hand delivered the item. He has given feedback. I tried to edit the tracking which showed the item ...
Parcelforce no longer combining shipping
Until recently if I needed to send two separate parcels (for two different buyers) to the Global Shipping Depot at Fradley I could go to my local post office and send them as a "consignment" using the Parcelforce 48 service ( so it reduces the cost o...
Custom delivery option.
My draft Listing for a Calendar was less than £20 so why was I unable to chose my own custom postage/delivery option other than Simple Delivery
delivery companies
is there a way find out who will make deliveries (aside from asking individual sellers)...are sellers required to give that info, and if so where do we find it?& does ebay offer chance to give feedback on specific delivery companies (as opposed to ge...
Car scam - Head Gasket Gone
I've just been scammed. Guys turned up, distracted my son-in-law, who was keeping the car for me, and poured oil into the water and on the manifold. Looked like the manifold had gone and forced a reduction. Then, and I've not idea how they worked it,...
Refund scam
I bought headphones from eBay and they turned out to be fake so I requested for a refund. After a couple days my refund request was accepted, but the seller was telling me that he wasn’t able to print out a shipping label and the seller was asking fo...
eBay and import tax
I recently bought a coin from the US. eBay automatically charged 20% import tax while the correct rate is 5%. I've already put in a claim to eBay but the response has been - well I'm still waiting. Has anyone else encountered problems of recovering e...
Has eBay been hacked . No payments have come through since 07/10/2025 Contacted eBay many times.
Has eBay been hacked . No payments have come through since 07/10/2025 Contacted eBay many times. Royal Mail states items delivered. Buyers leaving positive feedback for items. eBay stating packages not delivered.
Lack of proof...
The seller pretends that the item doesn't work (USB cable) but he didn't provides me the right proof ( like a video record) and he doesn't keep the post label and barcode... just a photo where the cable looks fine! He opened a return and I didn't acc...
How to stop recieving live shops
I keep getting alerts from shops I've never bought from. How can I stop this?
A buyer bought 2 seperate items
A buyer bought 2 Simon’s speakers listed individually. eBay has created one every shipping label and it looks like it’s charging me for part of the label costs. do I need to send the items separately or in one package as I’m worried I won’t get the m...
What does it mean by "Your buyer has reached out about their order" ?
What does it mean by "Your buyer has reached out about their order" when my buyer hasn't even contacted me about their order they purchased from me? On the ebay app in the messaging section between buyer and seller at the bottom of the last message i...
refund
So Iam just so confused regardinga refund which eBay has issued and paid out but there is an outstanding payment I ordered three items in two orders but the post code was wrong so items/parcels sent o wrong address I requested a refund and eBay paid ...
false advertising
Hello what can I do - in March 2025 I brought Sony Blu-ray Player UBP-X800M2 Multi Region for DVD 4K UHD I chose this one because it states multi region for DVD and I have a lot of -region 1 and region 3 DVDs I've only just got round to unpacking all...
Unable to send messages
I am trying to send a message to a buyer about a refund due to him but system seems not to be working.
Resolved! Unsafe product purchased
Ive been advised by ebay that a headtorch I purchased is unsafe and to contact the seller to reach a resolution, however the item doesnt appear in my purchase history oddly. How can I proceed
Refund of pre paid label
My buyer paid for postage and I have been charged for a pre paid label. Buyer now wants to collect as he is local and I have agreed. He wants a refund of postage. How do I get a refund for the pre paid label which will not now be used
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