Member To Member Support

Feed back

When I fill in the Feedback it does not let me send it

Shows delivered but left in plain view. Requested EBAY Step in but..

i have no email to provide them additional information despite saying so on case details.I asked them to step in and seller has been back & forth about how yodel delivered it and how I should check local area neighbours etc..How can i tell ebay i hav...

eBay requesting fees

I have received several emails from eBay regarding unpaid fees. The email looks suspicious. Is it common for this

Collection

Buyer asked for details for collection of a bed which he has paid for, but he has not collected it. I have contacted him several times. It is now about a month since he paid.

classified ad

hi im trying to do a clasified ad but on the selling page it only allowing me to do auction there is no option to change the format

Refund for item not received after 60 days

A buyer contacted me 60 days after I posted an item saying it had not arrived. Do I have to give a refund or is it too late

Gold coin sale - scam buyer

I would appreciate a bit of advice please (I believe I have to take action by 7th May). eBay Item ID: #296376755636Royal Mail tracking number: SE253812430GB I inherited a couple of gold coins a while ago and recently decided to sell them. I chose to ...

Resolved! GSP Items

I have two issues here. First item I sold, everything seems to be going smoothly, sent through GSP, arrived in the destination country and then suddenly item was marked as 'return to sender' absolutely nothing since, no explanation as to why. I have ...

Cancelation rejected

I canceled an order within minutes of placing it but it was rejected. I'm fuming and I will be leaving the site for good once I've posted my feedback. (which I've already written, can't post until item arrives, which I will donate to my local charity...

Fake contoller

I recently got a PS4 controller. It registered on my system as not original. Contacted seller and e bay. All e bay did removed the listing from my history then blanked me with no further information about it

Buyer issue

I've reported a buyer for being offensive. They have now apologised and I wish to cancel this report but can't find how. Any help here.? Thanks.

Payment not showing - due to a relist?

I sold an item at the start of the bank holiday weekend. Come Monday I still hadn't received payment nor been notified to ship it. Afraid I might be having my time wasted and lose the fee discount when I have to relist it, I contacted the buyer to co...

Says delivered but ringdoorbell shows driver walking off with package

Says delivered but ringdoorbell shows driver walking off with parcel

I have moved and can't get eBay to change my account

i have moved to the UK, and ch fed all my eBay details. eBay's still insists I'm in Australia and I can't buy things with postage restrictions. How can I get through to them that some people move countries??!!!

Refound

I ordered an item, and the seller sent me a message saying, 'Hello, I'm sorry, but I can't sell this scooter anymore. I am truly sorry, and you will get your refund.' This message was sent on May 26th, and I still haven't received my refund. The sell...

Unsold cars

I’m just using the 'advanced search' function to search for completed Nissan Qashqai car listings and expected full results for the last 90 days but ..... The results show both SOLD and UNSOLD cars for the last 30 days but just SOLD cars from days 31...

Item not received

Ordered an item, only £5.99 so not the end of the world. I paid instantly and the item was due on or before May 1st. I contacted seller on 4th to ask when I could expect it (was needed for May 3rd - the person it was for was staying but left yesterda...

Selling fees

I am wondering why I am still getting fees deducted from my payouts. I thought there were no selling fees any more? The items I am referring to are clothes and shoes.

Default postage cost is less than it actually costs

I'm listing some vintage computer games and it keeps rejecting my post until I change the postage cost (from Royal Mails £3.69) to maximum £3.50 due to the item class.Most of my items are around 30 years old and as such I want to make sure they are p...

Resolved! Shop Fixed Price Monthly Allowance Figures not correct

The below shows that we have used 598 of our 1500 shop allowance for this month.We have only listed 71 items are we missing something?Same thing happened last monthFeatured Shop Fixed Price Monthly Allowance Start:1 May 2024 at 12:00am BSTEnd:1 Jun 2...

Appeal

I can't appeal a final decision, I've sent the iphone, the buyer has it, she opened a case saying she didn't receive it. Then I send here screenshot that it's been delivered to her address, she agreed and then closed it. She then opens another case s...

Collection

I have sold an item and it was collected, The buyer checked it upon collection and now saying parts are missing and poles are broken, Where do I stand as far as refunds are concerned?

Glendale Heights

I'm in the UK and I have 2 items that I've bought from the US that have been left with with an individual at Glendale Heights on 24th April and 26th April - neither has moved since and no tracking number provided by eBay for either. I've bought a cou...

Can i change a listing to accept bids after it goes live

I listed an item and a buyer hace contacts me to ask if I will accept offers and I am willing to accept what she is offerig but I can't see how to alter it in revive listing. I thought maybe it was beacuse there was already a bid (hers) - she tells m...

Refunds as a buyer

Question I gave not received an item . Only after raising a dispute the seller sent a refund of £55 the purchase cost me £69 and I have received nothing and the tracking says the delivery company did not receive the item . The dispute was closed afte...

how can the seller close an open return case

I purchased a camera from a merchant, it never arrived, when it did was unfif for purpose, a Raised a return case, the seller closed the return, how is this possible

Why is eBay telling bidders for my items that they will be charging VAT??

I am a small scale seller on eBay (not a trader) based in UK. I have listed 4 camera lenses recently. A prospective buyer in UK tells me that when he bid on a lens he received confirmation of the bid BUT that the confirmation said that 20% VAT would ...

De-listed by ebay Counterfeit item

I have just had an LP de-listed by ebay. They tell me that it contravenes their counterfeit policy. The problemI have is I originally bought this album on ebay 7 June 2008. One just like it has sold on ebay on 11 Feb 2024. I would like to question eb...

Sharp Practice

Last Friday I purchased a pair of ASICS Paris shoes for £179 less a 10% discount. They were paid for the same day and I received an message to say that they had been sent to the authenticator. But on Monday I received a message saying that I had been...

Returning the item

Hello, I bought a pair of shoes yesterday from Ebay, they were size 37 but I risked and bought it, then I saw the same shoes in size 38 in original store, I prefer to buy size 38 and have a guarantee. Now I want to cancel the order, but the seller do...

Hi how do you deal with someone who wins auction but doesn't pay

How does eBay deal with people who win auctions but don't pay

COUNTERFIET STAMPS

Hi,I recently bought some unused Royal Mail stamps on Ebay. The letters and parcels I used them on have been marked as counterfeit by the Post Office, with the reciepients being charged an average of £5 per item for delivery. When I tried to contact ...

Refund situation unresolved

I bought an item described as a cooking pan. when it arrived it was the size of a cup, not a cookware item or pan. The image misleading. I requested a refund as the item was not as described. I was offered a fraction of the cost as a refund. Then sli...

returned item

Hi, I sold an item and buyer told me that he has problem with customs and that item was returned back to me. Now I got this item back... I had shipping costs. How do I arrange a refund now? Without shipping costs?

Return

I returned an item in good time but the seller never collected it from the post office and the item was returned to me. Now I sent again and the seller is refusing to reply to my ebay messages. What are my options?

Item received not ordered!

Twice I have received items not ordered! The second time I have had to pay postage charges!

Buyer request refund

Buyer requested refund because of not receiving the item. I have helped to check delivery status which shows buyers postcode is not correct.

Extra postage payment

Hi,A buyer wants me to send their purchase in a particular way which increases the postage cost.Does anyone know how this can be done as auto bot no help and phone support cuts you off?

What does this symbol mean ?

i keep getting this symbol when clicking on my sold items so am unable to see anything I've sold & struggling to sort postage out , can anyone help please?Thankyou

delete

how do you delete unwanted ebay account

How to send out phone chargers + plugs etc via royal mail.

Hi all , just got a few questions. i will be starting to sell phone chargers and cables of some different lenghs like some of the other sellers. i was just wondering in terms of packing what to use bubble mail jiffy /standard mailing bags ?? also for...

Buyer appears to be abusing "sender's details" label to get a refund

Before I escalate this further, I would welcome any insight if anyone else has had this problem. I am a private seller and send my parcels with a well-known courier and with the postal address and the "in case of non-delivery return address" on the r...

Listing description is redacted and I can't seem to change it .

Help, listing description is redacted and all you can see is black lines?

defective item

purchased a front suspension unit for xj6, had it fitted and a few months later the car developed a loud squeak at every bump in the road, after having the car checked it was determined that the new unit was the problem-on contacting the seller he as...

Reporting Copyright - Pointless

Less of a question and more of a rant - sorry! Recently was looking for a text book and came across a couple of examples of copyright infringement - sellers with listings for PDF links that they clearly don't own the copyright too. Reported to eBay a...

Return request

A buyer has requested to return an item that I know is exactly as described. She says it is faulty. I know it is not. How do I decline the return request.

Disgusted at eBay's response to buyers lies on my feedback

I have been advertising, via auction, coins to include new silver one ounce Brittanias. Up to now, buyers have been purchasing and giving positive feedback in every case. I now have had negative feedback from a buyer which has distroyed my reputation...

Promoted listings issue

HelloJust wondering if anyone else is having the sam 'issue' with sponsored (promoted) listings that i am? Basically ive noticed that many of my listings when viewed within serach results, are not showing the 'sponsored' logo within the thumbnail (se...

Still not received item and frustrated with system

On 14/03/24 I purchased item no 395260085027 as a guest buyer not through my eBay account. I attempted to contact the seller but did not receive any reply I had not received this item by the 23/03/24 so reported this to eBay no 5334232957. I have att...

When does negative feedback refresh to 100%?

Hi all! I've had a perfect 100% scoring for 10+ years...until last year when someone made a silly comment and it knocked my feedback! That was last mid-May. Will it return to 100% again? There has been no activity on my account since then, but I am t...

EBay automatic refund when there’s no fault

Hi I have just had a returns case for a too small fit t shirt automatically refund the buyer when I always send a return label to get the item back any idea it state eBay automatic refund policy which I have not authorised on my account

False claims in feedback but Ebay have not removed it

I have sold loyally on Ebay for 20 years. Generating £1000's in income for themI have received negative feedback that is misleading and false.I have reported the feedback in line with Ebay policy of removing feedback that is false yet it still remain...

Feedback

Hi I wanted to change a negative feedback from a buyer to get my refund back can you help me to resolve that.

Postage costs

Buyer sent a label which I have bought but it's not enough because of weight of parcel what do I do ?

Delayed payment

So I sold some items and was due payment today, then eBay asked me to verify bank account which I did, now payment on hold for 48hrs? My bank account details have worked fine for payments the last few years. Seem like sharp business practice to hold ...

Revise listing crashing on desktop website

Trying to revise my listing on desktop website. Page just crashes and becomes unresponsive. Able to revies listing on android app. Goal is to try to add a video to my listing but I can't seem to do this using the android app. Google Chrome goes out o...

£1500 Samsung TV I just bought it now for only £50. 🤔

I just bought a new 2024 Samsung 65 inch 4k TV for the buy it now price of £50 and meant to be £1500. It's a 65inch to. Surely not? The seller has only 2 feedbacks which are positive. I'm happy to take the chance as eBay should refund me if it's a sc...

what policy are my listings violating??

i am getting following message from ebay We had to remove your listing because it didn’t follow our Vehicles, parts, and accessories policy. Vehicles, parts and accessories that do not follow government regulations are not allowed. my listings are no...

Where is my advert?

I placed an advert for the sale of my caravan yesterday. It appears on 'my eBay' but when my wife searches using the exact wording of the advert, there is no match. Does this mean that no-one else can see it either? The selling fee has been cleared b...

ukdailysupply16

I ordered from eBay and got stuff from ukdailysuppy16 with no indication on eBay that I had placed the order. Who are they and why are they not shown on purchase history?

How do i add a comment to a review

Hello,If I give a good review to an item, the item then breaks quickly: how do I change my review?

Seller has closed the case after not sending both items and I cannot now appeal the case.

I ordered two items from a seller, however before they dispatched the order I kindly asked if they could cancel one of the items in the order. The seller replied and said that they'd leave a note in the warehouse and that I can expect a refund f...

Returns

Can anyone help. I issued a refund request but the seller would not answer. The case was closed by ebay as I thought I had to wait. Has anyone else just had refund cases closed.

Seller feedback hidden

I was just wondering why my feedback that buyers see is hidden apart from communication which is 4.6. The others are blank. According to eBay my seller account is above standard?

Selling

Why am I not getting many views on my selling items

refund given due to seller anticipating a returned item (as it's possibly a fake)

I purchased a skincare item from a seller over a year ago. It was a fake so I asked for a return & refund. I was immediately given a refund so I didn't leave neg FB and that was that. However, last week I noticed the name but couldn't remember the ci...

Ebay Account Access

Hey all members, I am willing to start a new e-commerce business on Ebay and for that i have hired some professional VA and marketing agencies to grow my e-commerce store and help me in getting sales. But to manage my account they need access to my a...

Evri click and collect

Hi there I've ordered some clothes using the click and collect option and its with evri and i got a email saying that it was delivered but there's no barcode with it ? How do I get the barcode as I was expecting a seperate email but none? Anybody can...

I have marked an unpaid item as paid for by

I have marked an item paid for in error and I do not know how to undo this mistake. I have a feeling the buyer isn't going to pay me as they have failed to pay for two items already. I'm worried if I cancel the order the buyer will get refunded.

Delivery

Can I have something delivered to an inpost locker? If so, how do I make that delivery address? Thanks

Resolved! Item not received

Hi, need your advice. According to tracking number item have been delivered at the buyer address.(shows on courier delivery map) but buyer messaged me saying they have not received it as courier driver left it by door and when they checked the item w...

PC Repair/sent back to seller/lost the pc

Hi, I sent a PC back to seller bought before Christmas 2023. It stopped working and seller asked me to send it back. I sent it back and have a receipt to say it was returned to seller safely. they are saying that it has not arrived and cannot find it...

Won a 9ct gold bracelet on auction on 7th May, to find the seller wont let me have it. Wants more 4

Today I won a 9ct rare gold snake bracelet on auction for £280 plus £2.70 p & p from seller whom apparently has a 100% seller profile. What a joke. Look this up please and you'll see. Once i won the bid, the seller then immediately messaged me to say...

Non collection

Hi the buyer will not collect the item but has paid in full what happens next thanks

Resolved! Incorrect item sent

I have by error sent an incorrect item to my buyer. I will be sending out the correct jacket tomorrow, but how do I go about getting the incorrect item sent back to me. Many Thanks Karen

Dog beds

I bought 2 dog beds in march, one of them were torn a right mess, they were £25 each nearly, I sent it back Via royal mail they sent me a message saying they received the dog bed, they are saying that they didn't, I have sent loads of proof about the...

Item not received but tracking says delivered

Buyer has opened dispute - item not received but tracking shows delivered (Royal Mail) unable to upload screenshot to dispute

Bidding for cutlery

How can I bid for these when it asks to verify my age. I do not have a credit card and that is the only form of identification asked for. I have never had this problem before and their "chat" is uaseless as it goes round in circles.

Item not delivered

Seller says tracking is proof of delivery so could not care less. Item not delivered. Tracking says handed to resident but date shipped was after it!? No photo proof included. I was home all day and have CCTV to prove the point no courier turned up. ...

Buyer has not collected items

Buyer paid but has not collected and has stopped communicating with me. I can't hang onto the items indefinitely as they're taking up space. What can I do?!

Postage paid by buyer but not valid for listing due to weight.

Postage paid by buyer but when I got to the post office they said the £5 wasn't valid for the item as the weight was too much. How do I resolve this? The buyer has paid their postage and I have paid as instructed via PayPal. Is there a way to add pos...

Refund

A refund was processed on the 28th April through PayPal and I still haven't received the money in my bank account how long does it take?

Problems with return

I recently purchased a bike, which is in significantly worse condition than the listing (and indeed, the price!) would indicate. The seller has a "no returns" policy, but I feel he's misdescribed the item enough for me to request a return, which I di...

Selling

Having trouble listing an item for sale

Fake goods

I have unknowingly purchased a fake Sezane sweater as the picture and photos along with the sellers description were for the genuine article. I realised the price was reasonable but I do purchase from sellers Who buy genuine items and honestly do not...

Nectar Vouchers

Hi, Twice I tried to create Nectar vouchers worth £ 2.50 each. Even though, I created vouchers and my Nectar activity at ebay showing that I created it, I can't see and use any when I am trying to checking out. How I can sort it out?

Purchaser wants item sent to a different address

A purchaser for my buy it now item has messaged me to say can I send to a different address, other than the registered one on Ebay, as that his prevoius address?

BIDS AFTER DEADLINE

How can the system allow two bids after the deadline?! I bid on item 375399262554 Den Kit in a bag Bidding History shows that two bids were made & allowed at 2 & 8 seconds after the deadline. I note that bidder actually made those two bids at 2 secon...

Collection in person misunderstanding

I am selling an item for collection only, and had a potential buyer ask if it was free post, i said it says collection only. They then sent me a screen shot of the mobile version where it says. Postage Free Collection in person which looks like two o...

Difficulty listing a car

Hi I am having difficulty listing a car , getting confusing messages regarding ai content and it is having trouble loading , this used to be so easy , where am I going wrong please

Item delivered but no eBay message

I've had an item delivered to my local Argos for me to pick up. But I've had no message from eBay with the barcode required in order to pick it up. The seller has shown me proof it's been delivered to the location via gps, but I can't collect without...

Other Account registered on my company

Hello. Someone opened account on my company and adress. Please make investigation and Close this account. Kind regards

Accidentally purchased two postage labels

I accidentally purchased two postage labels is they a way to get a refund for one?

Bank account verification problem

Ebay has asked me to verify my bank account details so that it can send my payments. Supposedly it will micro deposit two sums into the account and I verify the account by replying to eBay with the amounts deposited.However, no micro deposits have ap...

10p taken from my bank account by direct debit to Ebay Commerce

Does anyone else know why Ebay Commerce have set up a Direct Debit and taken 10p out of my bank account and then credited it back in a few days later. I have not used Ebay for a few years but I do still have an account. I have, of course cancelled th...

Seller has not sent items 6 months later

Hi everyone In November 2023 I purchase x4 hair dyes at a cost of £30.56. The seller contacted me saying that they were able to post one of the items but would have to wait for their supplier to provide more to them in order for them to send me the o...

Item no 195399262184

Please I am watching this item but the price is different on the watched item than the price on the general sales platform how can this be. regards Mike.

Unknown money taken from bank account

EBay has taken an amount of money from my bank account and I do not know what it is for, it is not detailed in monthly statement for my selling so I think it may have something to do with a damaged item that I actually purchased and returned for a re...

What's customer service for UĶ ebay please

I want to call customer service in UKFor ebay inUK

My account is restricted because Ebay didn't solve my problem as they agreed too

I am receiving messages from Ebay saying they will restrict my account because I have "seller level is Below Standard in Germany, Austria and Switzerland" because of 3 unsolved cases. So I sold 4 paintings and I refunded buyer after I received the pa...

Account restriction, can buy but not sell

So my account has been restricted, I can't sell or list a item. It says to check my messages but I don't have it as it's 18 months ago.my emails aren't stored for that long either I've checked thrash and history. I don't know what to do?

Resolved! Endauction early

Hi Does anybody know if its possible to end an auction early and sell to the highest bidder?

order Senna tablets

order senna tablets I recieved 120 not 200 tablets have contacted seller but getting no answer back properly have sent photo and message when it arrived how to get intoutch with ebay without making a return just to speak

Poatage

Hiya i sold an item and paid for a postage label assuming ebay factored in the price knowing what i was selling however it wasnt enough how do i get a refund and change the label thankyou

Marking parcel as received

Hi I've sent several packages recently and most still say dispatched (because I marked as dispatched). My question is Who marks them as delivered , me or buyer? I know some have received their package as I've had positive feedback on the item but it'...

Can't see my listings says error

Hi can anyone tell me why I can't see my listing

Ebay international shipping from USA.

Can somebody please answer why a) Ebay internation shipping is ridiculously slow b) far to commplicated to track c) GROSSLY over priced compared to USPS. I can only imagine Ebay is taking a huge fee for the most incompetent service on offer. Ali Expr...

Return

I have started a return faulty item procedure. The seller as accepted a return the item, and said put the item back in the envelope sealed, Cross out my details, and circle RETURN TO SENDER area.I then receive a message from eBay abating teseller has...

my selling listing has dissappeared

On the 5th i took advantage of ebays offer of 80% off and listed some stamps for sale , but 48 hours later still has not appeared on ebay, i know that ebay has this listings as when i clicked on the 80% offer it told me i had already used it , which ...

Item No 145751798423

This item sold, flashed up on my email then dissapeared, looked on ebay, junk, spam, can't find any reference to it anywhere? I only noticed by chance! Thanks.

Brand New Clutch being faulty. Seller and ebay does not care.

Hello, I have bought brand new clutch set on ebay. It has been fitted for £300. This new clutch set is faulty and my car is non driveable above 65-70mph. To remove the clutch from the car and post it back I would have to pay another £300. It means I ...

How do I offer transport for a very large item of furniture.

If I sell a very large item of furniture how do I sort out transport/arrange with buyer etc.

returns label

Hi, I'vehad the wrong item delivered from a seller and requested a return. The seller accepted the return and said to ebay that a returns label had been sent. I have never received the returns label and the seller is now fobbing me off and not sendin...

Posting long tubes

I'd like to send a 10cm diameter tube that is 170cm long.There is no option on eBay for an item of this length

Sealent

Hi the last 2 items i have posted have both said they only recived 1 item when i have sent out 12 you can clearly see they have been taken out the box they have sent the 1 item back to me so i have lost out on over £200 thats what they were worth o s...

Engraved ww1 shell case

Listed an engraved inert ww1 shell case but eBay removed it as they say I didn't follow the firearms policy but looking and there are loads of shell cases for sale why did they take mine off

Can’t pay for postage label through eBay

I have 2 orders to send today, on both I have an error message pop up to say 'something went wrong, we can't generate postage label' neither of the addresses are too long and all relevant fields are filled. Is this just me?

I’ve just had suspect phone call

Just had a phone call saying I've a payment of £89.00 coming out of my account and to press 1to cancel I hung up and checked my account nothing seem amiss. Just wondering if this is a new scam going around? Anyone else had a call like this ?

Wrong item

I have received a car part for a buyer. The sellers name is on the delivery note but I can't find them

Microdeposits

I have a 'red banner' indicating micro deposit is sent to bank etc. I have checked over the previous 12 months and can not find anything. I am concerned it will affect payout which I can see had been delayed until the 14 May. Can anyone advise please...

Offers

Why am getting offers on items I just look at?please, come you stop this.

I am unable to check which bank account is set up to receive payouts

I am unable to check which bank account is set up to receive payouts.

Buyer claimed Item not recived

HI , I recently posted some boots to a customer via Evri tracking shows on EBay and Evri that the parcels was delivered to a sfe place a doorstep with a photo . Te buyer claimed she did not receive them and put in a claim with Ebay which she won on e...

Listed item doesn't show in search

Hi, can anyone help with why an item I listed yesterday doesnt show up in search results. I used a friend's account and found all my other items.It is in the active listings on my account.Been selling for some time now and never had this beforeThank ...

Switch my business seller account to personal account

Few years back I had planned to sell stuff on ebay so I decided to convert my existing ebay account to a business Ebay account. So I did and added my Ltd company details. Overtime I really didn't really pursue this route and have recently closed down...

debit card

i have entered my new debit card 3 times on the additional card it says un able to recognise I hav used the card with no problems at the garage etc etc why does ebay not like it .it has a record of my previous cards which i have deleted

I am being refused to buy.

Hi, I am trying to buy an item but when I tried to pay for it I receive a message that 'I have gone over my buying limit.' There is money in the card so that should not be a problem, I contacted the seller but they do not know themselves. I really wa...

Items sold in the past 24hours?

Here's an odd one...Just sold an item. I had 5, I now have 4.Red flash across the creen says 3 sold in the past 24 hours.NOT BY ME THEY WEREN'T!!!!!!! Well that's all a bit daft So don't trust what you see only what you know to be true!

Can't contact seller

I've just made a purchase and it is collection only i'm unable to get into contact with them as my messages aren't being sent what can I do?

Nectar voucher?

I have converted some nectar points into an eBay voucher and have no code sent and when I've gone to buy an item it's no where to be seen, nectar says it's there but I can't find it anywhere, it's frustrating and confusing

case dispute release payment time

I won a case dispute on 21st april. It says funds released but i dont have the funds? How long does the process take. the buyer has had the items almost a month now? TIA

ebay change my listing selling price to a lower value

Hello,i`ve asked this question why before but a helpful ebayer and i couldn`t work out why.When Iisting a product, ebay changes the BIN and even the Best offer prices. I have noticed a setting on my listing page called *Recommendation price activated...

I Sent the item.

Hi Naghmeh,We want to let you know that your buyer opened a request because they haven’t received their item. I sent the item on 29.04.24 Tracking number is: KL855407008GBWould you please solve this problem for me? Thank you.

How a buyer can change her negative feedback

My buyer mistakenly gave me negative feedback intended for the courier and now is happy to change it to positive but doesn't know how. How can I help her?

Resolved! Purchase price refunded 4 years ago, now seller is contacting me again for the item.

Hi. I purchased a faulty high value item 4 years ago. I went through ebay's case procedure and they found in my favour issuing a full refund. I contacted the seller to arrange the collection of their item but heard nothing. I discussed this with ebay...

Customer Services

Is there any way to speak to customer services? The chat hub really isn't helping and would like to talk to a human. Thanks

Technical

Hi there good morning, item treadmill, seller, item has stopped working, still under 2 warranty , contact seller 5 times from 1st April, no response. I CAN'T contact ebay by phone or email. Can someone please help me.

Buyer not making contact or payment for auction item

I sold an item via auction and it has been two days that the buyer has not made payment or responded to my emails for collecting the item. It seems strange as buyer's tend to make payment straight away. I'm on a time limit when I need to shift the it...

Collection code not received

I have a parcel sitting at a collection point which I cannot collect because I have not received the ebay collection code. Any ideas how I can get this? Any contact so far just repeats that the item has been delivered. Yes it has, but to the collecti...

Postal Insurance cover for Watch.

Hi,I need to send a watch to the ebay authenticator (Rapid SS, Hawkers Yard, London). This is an expensive item (28k). I wanted to send within ebay system, but cannot see an option to adequately cover for insurance. Has anybody got any recommendation...

Royal Mail Tracked® 48 with Signature not in list of post services

Is there a reason why the Royal Mail Tracked® 48 with Signature postal service is not in the list of available post services in EBay, only the Tracked 48 un-signed service is listed. Now the Royal Mail 2nd Class signed for service only has compensati...

no return label

I purchased an item that was defective (a Halogen oven where the lid basically shattered on its 3rd use) . I've spoken with the seller and agreed a return. I recieved a message fron ebay saying that I would recieve a return label by the 07/05/24 but ...

How do l post that an item has been sold

How do l post that an item has been sold ?

Having to re enter postage costs several times before it accepts the cost.

When i revise an item i quite often have to re enter the postage cost before it will let me continue. Is it just me or something Ebay needs to look at?

GSP issue

I use GSP to sell items outwith the UK. A buyer in Switzerland wants to purchase one of my items, but I am being told that she cannot proceed with buying the item as "it is not working". I've double checked and Switzerland does appear in the list of ...

Refunds

I got an email to say such amount coming out of account due to dispute. I have such amount on hold in payouts. Will money be took from bank or on hold funds. Thank you

Buyer wants compensation as well as a refund!

I recently sold a car exterior mirror which was checked prior to removal and worked perfectly.The buyer claims to of had it fitted and hey presto! doesn't work! I've accepted the return and paid the return postage and appologised! I said I would test...

Deleting click and collect shop

having moved house I want to remove the previous click and collect address. It was based at a store

Micro deposits have not appeared

I'm trying to start selling on ebay and have to wait for micro deposits to arrive, I applied for this 3 days ago and still not here.

Resolved! ebay take to much fees why .

i sell xbox 38.45 pounds Item ID: 364855609903. i have activ offer 80 procent fees off. auction Start time:Apr 22, 2024 06:28:24 PM BST !!!ebay take 5.38 !! why ??

Email received saying i owe money, followed link and owed balance zero

Is this a phishing email

Bought on buy it now and order processed then told the item was already sold?

Bought on buy it now with credit card and then I was told the item had been sold earlier and shouldn't have been listed as for sale? How is this possible if eBay is an automated system?

Unreliable buyer

Hi..having sold a camping fridge to a buyer on the 14th April. (SUN..)I messaged the buyer to ask when they would like to collect.. the buyer messaged the next morning (MON 15th) to ask if he could collect around midday.. I replied saying I'd be back...

END UNSOLD ITEM

IF YOU END AN ITEM HOW LONG DO YOU HAVE TO RELIST IT MANUALLY BEFORE IT DISAPPEARS ? BASICALLY GOING ABROAD FOR OVER 30 DAYS SO OUT OF OFFICE WONT BE OF ANY USE TO US. IF WE END ALL ITEMS HOW LONG BEFORE THEY DISAPPEAR? THANKS FOR ANY HELP

Owing dept Collectors

Hi so I owe money to eBay they have been emailing me I've tried to email them back because the attachment the send me to make payment doesn't allow me I don't know what to do rn. Because they are threatening to take it further over a phone I put up w...

Account Verification

So today after 19 years of trading as both a seller and buyer on eBay, I have been asked for proof that I am who I say I am and eBay are withholding my funds until I provide either A) A copy of my passport, B) Driving licence or C) ID card. The probl...

Cant buy an item, it says "Unfortunately, this item cannot be sent to Spain"

Hello guys, i have tried to buy an item but i receive this message "Unfortunately, this item cannot be sent to Spain.But don't give up just yet..." I have contacted with the seller but he says it´s an ebay problem because he can sell to EEUU and othe...

fraudulent activity report

Hi All, I am just curious as personally I think it is another scam by buyers. I sold a top beginning of Jan 2024, as soon as the 90 days passed I received from ebay, "funds with held as it was reported as a fraudulent purchase by the buyer via their ...

International posting when only uk postage was offered

I have sold an item (which only had UK postage offered) to a buyer that wants it posting to Poland. The postage costs are substantially more than what was advertised on the listing, where do I stand on this? Can I cancel the sale?

Customs charges

I want to return an item because it is nothing like the images and has some small but noticable damage, when it arrived in the UK I had to pay £70 customs charges, how do I claim this back when I return the item?

Hi I sold an item and the buyer as asked me to post item after they get back on the 11th may my send

Hi all I have sold an item and the buyer as asked me too send item on the 11th may but my send by date is the 9th may eBay are holding the funds until the item as been delivered am I being scammed or paranoid thanks

How to cancel label

I need to cancel a evri postage label

Inquiry Regarding Listing, Selling Policies, Payment, and Business Account

Dear eBay Customer Care,I hope this email finds you well. I am writing to seek guidance and assistance regarding several matters related to my eBay account (ID: Prem.patel1225) and my intentions to start a business account. Firstly, I would appreciat...

Bidding

I bidded on an item that I won but it's not in my purchases & on the bid it said 2 bids had been placed, which I did both of them as I increased my bid. But it's saying I didn't win the item when I should have? Has anyone else experienced or is able ...

Privacy

I have a faulty item and contacted the seller through ebay. The seller has just rang my mobile and left a voicemail to contact him. Firstly how did he get my number and secondly can they do that.

Seller's refusal to accept return delivery.

Any suggestion on the following? Seller refused to accept delivery of an item I returned, and has now been delivered back to me. No explanation from seller. It's puzzling me as I had returned it well within it's return by window.Cheers.

Policy Violation

Hi,I recieved a policy violataion for listing a Marc Jacobs handbag. It said it was for listing a counterfeit item.It is not fake, I even put a photo on of the invoice. Is there anything I can do about this or do I just have to accept that I can not ...

Click & Collect, when I make an offer

Hi. When I make an offer, I can't choose Click & Collect option. Delivery Address shows my address only. If my offer was accepeted, payment will be done automatically even though I want to update delivery address to click & collect store. Is there an...

Changing duration of an item up for sale.

Hi can anyone tell me how tochange the duration of one of my listed items? Usually is 7 days but has been set as 30 days and duration says good til cancelled!?

Non-collection

Hi - I sold an item in November and got paid for it. Buyer offered to collect but on a day I wasn't available. I offered an alternative which I thought they had accepted, waited in but no-one came. Contacted buyer who said there had been a misunderst...

Resolved! posted item instead of collection. now what?

I listed an item as collection only but agreed with buyer to post it instead. Payment seems to have been successful but now the system seems to expect me to scan something to confirm collection, which is not possible. Somehow, I need to tell the syst...

nectar no longer visible on account

Not had any points added since Dec 2023 and I bought some expensive items in this last few months. Only just noticed how do I get them back.

Royal Mail did not deliver the product to my buyer and buyer want a refund. I have proof of postage

My customer did not receive the product from Royal Mail using Royal Mail 1st Class/2nd Class Letter Service without tracking. I have proof of postage with me. But my customers want refunds. What other sellers handle this kind of situation? If anyone ...

Payment on hold

I sold a game but I didn't use the postage label provided by eBay and I don't use tracking on the package, I just put the game in a box and sent it to the buyers adress. The buyer says they have received the game but the payment is still on hold. How...

Buyers Filters

Hello,I am looking to buy an Automatic Motorhome /Camper and set filters accordingly but are shown mainly vehicles with manual gearboxes. Any assistance would be appreciated.

Sold a Drum to a so called dead man

I had sold a drum to a guy who I spoke to about it all before he bid on it and told him that he was to sort the postage, as that's what was in the description (pick up only) so he wins the bid and I wait 3 days and message to say, hey just need to re...

Customer has paid for postage & I decided to go for a lower postage cost.

I have paid for the postage, however my total funds have reduced based on the amount that the customer paid. What do you advise?

Edit feedback

How do I edit my feedback

Resolved! Suspicious offer

So I listed an item this morning and the. Received an offer for more than the min bid. The buyer's user name and profile then asks for more pictures so they can see the item is real (it would be sent for authentication anyway). What is the scam here?

Overprice

Why is ebay letting people sell £1 hair dyes for £14 on your site total joke

Homcom chairs.

HiI purchased 2 recliner chairs in November 2023. One has developed a fault in the material. Can I return both chairs ?. 1, get money back for both ?.Or2, Or put money towards 2 different chairs as I don't have confidence in the 2nd chair going the s...

Bought items appearing as different ones.

Has anyone bought anything where it's changed to a different item in the help section (item number, image and order number) when I've contacted the original seller and asked to cancel the item it's removed the false purchase and reverted back to the ...

VOUCHER CODE

Please could someone let me where i could found my necta Voucher codes

I am yet to get paid.

Hi, I sold my first item here and the buyer has received it but I am yet to be paid. How best can I go about it? Thank you.

Seller reneged

I won an item in auction at a good price. The listing noted shipping costs through ebay international to UK (my address). When I tried to pay, the seller stated they would not ship to UK and cancelled the order stating something wrong with my address...

Unsuccessful bidder tried to get me to cancel

Hi All So, one of the bidders for an item sent a message saying "Hi I would like to retract my bid please". They hadn't won the auction but nor had the winner paid. I messaged back saying I didn't recognise their username as the winner - not heard ba...

Duplicate listing - auction

Help please. I've put an item up for auction but somehow have listed it twice. How do I delete one listing without being penalised?

Video

I need to be able to send an very interested buyer a video of my sewing machine working. Unfortunately, because there has been one bid on my listing the photo section is locked and (the listing has just renewed automatically) the site will not let me...

accidentally listed it immediately and meant to schedule for later

produced my listing, then I meant to schedule it for later this evening but forgot. Now it's live and I can't reschedule thru the 'Revise listing option'. Do I have to delete and relist it?

Paypal / Ebay

Good morning, I was trying make a link with my paypal account with Ebay. However does not show me the option paypal account just payment. How can I make a link? Regards

Unable to list on ebay this morning

Ebay sytem complins that Buy it now price must be greater than £0.99 and cleards this field every time I submitt a listing

Purchase history

Bought an expensive bbq off ebay over 10 years ago and now need to get spare parts. No model details on it or on booklet and can't find parts anywhere compatible. History for purchase doesn't go back far enough, how can I go back to see purchase deta...

Sold item but money on hold

Sold an item buyer collected the item money is still on hold asking for a pass code or qr code I don't have either of these as buyer didn't mention it he now has my goods and read if passcode or qr code isn't put in they will send money back to buyer

Resolved! Listing removal

HelloI got a listing that was removed and i would like to enquire Ebay the reason it was removed.How can i send an email or contact some assistance directly through an agent, not the automated assistant?I can't find nowdays.Thanks in advancePedro

Free selling

I sold some clothing a few days ago and received the full monies. Then today I sold some shoes and was charged fees? I can't see why or see any information as to why? Can anyone enlighten me? Are shoes not clothing ? Such a shame as I took an offer t...

How long does a payment take?

How long does it take to pay a seller? I paid for an item , but the seller isn't releasing the item before he's been paid, this is the seventh day now!

Auction winner NOT paying and he has two names through ebay - wants to come, inspect and pay cash ?

Yesterday my auction for a car ended. I immediately sent message and reminder to pay. This morning buyer contacts me and says he will come up end of this week and "check the car over" before handing over cash, and can he have my address to come to co...