no return label

[joycpric-0]

I purchased an item that was defective (a Halogen oven where the lid basically shattered on its 3rd use) . I've spoken with the seller and agreed a return. I recieved a message fron ebay saying that I would recieve a return label by the 07/05/24 but so far, I've not received it and I can't find any way of asking ebay to step in ?

[**peaseblossom**]

If you haven't done so already escalate your case to ebay.    Go to the return case via the link on the ebay message, click on Case Details > Respond to Case > Escalate This Case > Submit.

If you've done that or if you still have problems contact eBay using the chat link on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[tommystrezures]

Two things in the case you have open, goto your seller hub and the item you have the case open for, and there should be a button wording something like ask ebay to step in (its similar), it may well be that if you are to receive it by the 7th it will be end of the day, so that feature may not be available until the 8th, where ebay step in, as at this point matters are automated, and its done to the minute from when the case was opened.

Alternatively you could contact CS, this link here will help you: https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid