I bought an item described as a cooking pan.
when it arrived it was the size of a cup, not a cookware item or pan.
The image misleading.
I requested a refund as the item was not as described.
I was offered a fraction of the cost as a refund. Then slightly more.
I was then asked to pay to return the item to china. Which I refused.
The seller then stated I would receive a return postage label by 26 April.
it is now 8 May.
i cannot ask for eBay to step in because the refund request case is open.
the seller is not replying to emails.
How does eBay buyer protection work?
How do I progress this?
I do not want the item as it is not what was described
I have followed the suggested route to get a refund.
it's over two months now since this case was opened.
Any advice?
Thankyou.
