If you made this as a Guest Purchase come back and tell us, and we'll explain what to do for your refund.
The seller cannot remove the item, but wonder if eBay have if it broke some seller ruling?
Contact eBay Customer Services, they will explain how to proceed.
This is the easiest and quicket way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open between 8 a.m. to 10 p.m. on weekdays.
9 a.m. to 6 p.m. on weekends.
I recommend contacting CS very first thing in the morning, when the lines first open, as there's more chance of Dublin answering.
@petertsparkes2012