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Seller News: August 2025

Get the latest updates for stronger protections and smoother selling.

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Payout

I am member from 15 years and never was so unhappy with ebay. Is getting worse and worse. A month ago I sold item, I sent payout to account. After 3 days I realised that ebay payout to my old bank account which one I am not using from 4 years, even o...

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final sold price not right

Ebay are putting in the sold listing prices that items sold for only £ 0.08 which has been very odd when some items sold for over £10 ,so why is ebay saying the items sold for £0.08 ,not very good one seller has quite a few of these £0.08 on his sold...

Cancellation of order

Hi guys I’m in need of urgent help I’ve cancelled and order and the buyer I bought of isn’t getting back in contact with me and isn’t approving my cancellation how can I contact eBay to get my cancellation

User avatar by • Contributor
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scheduling a listing

when i'm trying schedule a listing the time clock in the minutes section will only allow me to list an item every 15 minutes i.e 18.00 18.15 18.30 18.45 how can i change this, so that i can list every minute

Company pretending to be in Ilford but is in China

Absolutely sick of these Chinese companies on eBay. I ordered a funnel with glexi neck . Needed it urgently . Ordered it as it said company was in Ilford . 5 days later I looked tracking still in transit coming from flaming China . I avoid Chinese co...

User avatar by • Member
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  • 3 replies
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How can one list a draft?

I am trying to list a draft, which I originally created with "Sell one like this" and then - over a few days - changed to adapt to a slightly different item. Now ebay creates confusion with the following nonsense message : "You can't relist this, bec...

User avatar by • Contributor
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  • 3 replies
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Evri lost my parcel and eBay refunded buyer from sale proceeds I am out of pocket

Evri lost my parcel I dropped off at a shop. I gave the buyer tracking details etc updated and parcel hasn't moved. Buyer selected shipping tracked delivery. I asked eBay to step in and resolve for us both. But eBay only resolved for buyer. eBay refu...

Send invoice to customer

HiThere is page showing how to send invoices to customers in seller hub https://www.ebay.co.uk/help/selling/getting-paid/sending-invoices-buyers?id=4139 How can I send invoice to customer after payment completed. I have no products in "Awaiting payme...

eBay balance unavailable for payments

Have a positive eBay balance and this is being offered as a payment method to purchase items but when I try to use it I keep getting a message that says "Your payment didn't go through. choose another payment method" Why can't I use my healthy eBay b...

eBay motors

Hello I need urgent help regarding a vehicle purchased from a private shower that is advertised and dangerous. I have rejected the goods I’ve tried to speak to the seller tells me that it is bought as seen. I’ve tried repeatedly to speak to eBay cust...

Postage

Hi All I have a parcel to send but I have got the weight incorrect and I can not send it, post office told me it’s a medium parcel and I have done it as small. EBay assistant was no help and I tried to message seller but eBay would not allow it. Buye...

American buyer unable to buy my item

Ebay are not shipping to USA via GSPMy american buyer is unable to buy my itemI contacted ebay customer support who advised I change the postage on my listing and send via Royal mailTo complete the Royal mail pages to see what the cost (including tar...

Selling

Good morning I’ve sold. Car on eBay and payment method was set as cash on collection buyer wants to pay through eBay how do I change payment method when car is already sold

Viewing an item for sale

A buyer would like to view the item I have for sale before purchase. When I try to do it on the app it won’t allow me to send my address details How can I send my address details to him

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payments !

right i have no card because it was stolen i cant enter a new card because i haven't got one yet !!you have my bank account details AND my pay pal account , stop being silly and release my funds into either one of those !!!

Resolved! Refund before I can check a return

I’ve just received an item back from a buyer, but I’m out of the country until after the refund window closes. This means I can’t check the item is returned complete and working before I have to pay them. I just get an eternal loop with eBay when I t...

Bank account details request

I had to pay extra delivery on an item (the seller put the wrong postage on it) I asked if they would refund the additional they said they would but said they couldn't do it through PayPal as they don't have it and would need my bank details to do it...

Pressured into changing review

I purchased a product that seemed to be completely genuine, in its original, sealed packaging, but found that there was a defective part after testing the product. I left feedback that was neither negative, nor positive about my experience. The selle...

Resolved! Lost parcel decision

I wonder if someone can help, 4 weeks ago I bidded and won an item. All paid, the tracking company is ervi. After 2 weeks no parcel had came so I look on the tracking and see that it has been delayed due to damaged parcel. I contacted the seller and ...

Simple delivery

I sold an item using simple delivery. The seller requested a return but because of simple delivery protection eBay handled it they refunded the buyer and I kept the money too. But how do I find out the reason for return? As it doesn’t give me a reaso...

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Return

Hi , The postage label I have been sent is incorrect. I’ve tried contacting the seller and explaining this . They don’t seem to understand. I’m returning the item as it has missing parts . Kind regards

Listing fees account lock

I have a lock on my account for 'overdue listing fees' but I haven't sold anything in the last 12 months and Ebay won't show me what these fees relate to. My account is locked and can't make any purchases. Anyone else had this issue and how do you re...

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  • 1 replies
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return rules

Hi to every one i recently sold a mobile phone as spares or repair (z flip fold )listed as not working with no return accepted , in the description i mentioned in the best way the problems and also metioned that the screen was not damaged as been use...

Simple Delivery

Simple Delivery only offers me Royal Mail, Evri & DHL as options. Other cheaper nationwide tracked couriers are available in my area, Yodel for instance. Is there any way to get these extra couriers added to my choices? And yes I have already tried t...

Sold one item and will be the last

Sold one item and will be the last, I had enough selling on ebay. Is their any point selling on ebay if it not free. ebay take to much selling fees including promoted listing, for themselves and leave sellers making no profit or money after deduction...

I was lied to by the seller

Hello, I'm asking you to consider my problem with one of the sellers. On July 4th, I purchased a SanDisk microSD card that didn't work. I wanted to return the item, but after contacting the seller, who suggested sending a new one and not returning it...

Tumble dryer

I bought a reconditioned tumble dryer in April from a local seller on ebay. It has started making a strange noise and I have tried 3 ways of contacting them to see if it needs repairing but I have had no reply. What is the best way to sort this out?

Remove VAT from my listings.

Hi All.I have an ebay shop which is no longer VAT registered, I did remove VAT from the listings a while ago, but did notice that a few of the listings I have put on recently have the VAT rate of 20% on them.Unfortunately I cannot remember what I did...

Simple Delivery

When I revise or list a new item the simple delivery option is not working it seems it's gone back to the old option. If so it's annoying without telling people I revised all my listings to the simple delivery option which takes time to do. Have eBay...

Ebay malfunctioning today

Hi all, I've had serious trouble making purchases on eBay this past few days, I get to check out page but won't go further. Hi have plenty of necessary funds in account etc and no holds on my account.Also was trying to purchase postage labels today b...

is a scammer

Recently had a successful dispute with this seller which I had to do via my bank as eBay proved useless favouring the seller and refusing to hear me out as a buyer So I bought the Samsung galaxy fold 7 on July 25th for £1470 in hindsight yes when som...

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False notifications

I’ve received a notification from eBay saying someone had made an offer on something I’m selling, so I click on the offer to accept it and gives me the email of the person but says no offer has been made and no other prompts to further it. Any ideas ...

Trying to leave feedback

I went to leave a seller some feedback and the page went to "review product".I want to leave the seller feedback not the product.Is this the new normal?Is Ebay trying to stop us leaving sellers feedback for fear it may be negative?All seems very odd ...

Resolved! REFUND ISSUED TO THE WRONG CARD

Hi, I paid for an item on the bank card I had at the time. The card was subsequently stopped because it had been hacked and I now have a new card. The problem is that when I requested a refund it was automatically issued to the stopped card. How can ...

Buyer Bought wrong size Jacket, request Return. I don’t accept. EBay Step in. They try to blame me!

The Buyer from Brazil has bought a jacket from me through GSP. After I've dispatched The item, l've received a message from buyer saying that he thought he bought different size, because apparently the size "XS" mentioned in the title has been transl...

Simple Delivery not used

I listed an item and ebay applied its Simple Delivery for me without asking.On selling the item, I packaged it up, weighed it and measured the size, and it is heavier than the 2 kg they estimated, and the box size is larger.The original service they ...

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September 2025 Simple Pay

Before when I've gone to select postage its automatically simple pay then I chose the sizing, but for some reason it's gone back to manually picking postage service, no simple pay in sight.... and it's not just a couple of items it's all of them? any...

Ebay Customer Care

Just spoken with Ebay 'Customer Care' re low sales in the last 6 months, following 20+ years on this site selling. When I asked why I should remain with Ebay, not close my shop, increasing my Ad rate, or paying more out of meagre profits to actually ...

How to courier

I am new seller from Sri Lanka . I don't known how to sent my Products to eBay can anyone tell me how to get connected with eBay and which way is suitable to sent my products.

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temporarily restricted

Please get in touch as soon as you can by going to the Help & Contact page below and selecting Contact Us. We’ll just need to ask you a few questions to verify your account so you can get back up and running again. If we don’t hear from you within 30...

simple delivery seems to have vanished

Doing a little listing today12th September - simple delivery is not showing, and I have had to enter weight/size/courier and price of postage on the listings; you just get used to something new and start appreciating it, then it vanishes - what's goi...

Parcel returned after refund

I sent a Philips razor back for refund 8 August I got notification it was received and got my refund in full the today I got parcel of postman and he said returned due to none delivery so what do I do with it now and is there a contact number for eBa...

Returns label expired

A buyer wanted to return an item I accepted the return and generated the returns label for themI immediately refunded them, probably should have waited until I received the item back.The returns label has now expired, buyer cannot return it and the c...

Transfer funds to bank account

I've been trying repeatedly to get my account balance transferred to my bank account. Nothing seems to work although I've registered my bank account. Can anyone advise please

User avatar by • Contributor
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Ebay sells to the 2nd highest bid

EBAY WILL SELL TO THE 2ND HIGHEST BIDDER IF YOU DON’T FOLLOW BIDDING RECOMMENDATIONS !!!I.EANY ITEM OVER £3000 & IF YOU INTEND TO BID IN THE LAST SECONDSENSURE YOUR BID IS AT LEAST RAISED BY £100 OR THEY SELL TO THE 2ND HIGHEST BIDDER & REFUSE TO ALL...

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Simple delivery

Hi just wondering what's going on with ebay simple delivery got a email the other day saying We’ve listened to your feedback and made Simple Delivery optional for more items priced £20 or less. This includes items in categories yet I can now only use...

Evri delivery issue

Hi, I have recently discovered Evri placed by purchase in my bin, I have never instructed this as a safe place. The bin men then removed my bin including my parcel. Evri has asked me to contact the seller, even though they admitted in an email this i...

Logged in to 2 PCs at once

Hi, We have one log in for our eBay store but multiple people need to be listings items at once. We have tried this in the past where 2 people log in and create multiple listings but the computer does not like this and crashes out. Is there a limit t...

Simple delivery not an option

Hi, i’m trying to create a listing but ‘simple delivery’ is not coming up as an option. The items i’m selling are under £20 and have uploaded hundreds of similar items within the past 3 weeks

iPod

Hi purchased iPod 7 generation 256gb on 1 sept listed as factory sealed new from china when I tried to sync it to my computer it says it’s already assigned to a computer and can’t be used contacted the seller who sent two downloads he said were for s...

"Simple Delivery"

The new unwanted system is impossible for me. This is because I buy cultural items to donate to institutions. Thus I have a number of addresses in my personal file, to which items might be sent. But some of these items are quite low priced. The way s...

item received might be made of asbestos

Hi, I ordered an item which was delivered via a postal service on time no problems, but upon opening the item it seems it may contain asbestos I've searched the help section in the contact for advice but cannot find any, I have contacted the seller f...

HMRC & Ebay Tax Returns

Back in April I was contacted by HMRC who had obviously received my details from EBAY.I was asked to complete a tax return for the previous four tax years. I duly did this and submitted my paperwork on 23 May. Since then I have heard nothing. I am wo...

Missing Evri delivery

Good morning I have just been informed by eBay that I won’t be getting a refund for a package that I have not received the courier was evri.I received a delivered txt with a picture of the package beside a blue fence as there are no blue fences in my...

Bidding

Hi on many items im interested in buying the tab to bid has been replaced with bidding options when I select this tab I get a message saying you are unable to purchase this item with the app save to favourites i have tried using the on line version s...

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Unable to message live chat

 I have been unable to messsage live chat for 3 days now, it is stuck on this. I have tried using multiple different devices and nothing is working. I noticed someone else had the same issue 3 months ago and unfortunately there wasn’t a solution. Sur...

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not received item by customer

i sent a parcel someone paid for regular post and not the tracked post. the customer opened a case saying they did not receive ( fair enough ) i went to the opened case and the 3 options are message buyer which i did stating i have proof of postage (...

Resolved! Delivery.

Item sold. Royal Mail collected with label. Tracked and received by buyer. Feedback received.My ebay showing ‘late delivery’ and ‘print label’. Don’t wish to lose my good reputation. Have gone round in circles to resolve without success.

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Unable to list Apple AirPods

Hi, I’ve created a listing for Apple AirPods. Everything appears fine but the listing isn’t appearing in search results. Tried listing another item - works fine. item shows up in searches within minutes. Tried listing AirPods on another account - sam...

Vanishing seller

I purchased a coat having interacted with the seller. Two days after purchasing, the seller has not dispatched and eBay contacted my saying they've removed the listing due to an issue with the sellers account. I need a refund to buy another coat, I c...

Cannot list items as charity

Hi everyone! I was trying to list an item and donate the fee to a charity and when I try to submit my listing says that my account is still in verification and I submitted all the documents requested as proof that we are a charity a week ago

Resolved! Scammed. The hair dryer came fake

I was scammed. I ordered a hairdryer that was supposed to be a Dyson. In the photos, there was an original with 4 attachments and the description said it was a Dyson. Instead, I received a fake with the letters "dyson" glued on and only one attachmen...

Resolved! Postage

I asked the seller to send me the goods and I tried to send him my home address but ebay doesn't let me do it. How can seller send me the goods without my address?

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Cusom sku

Hi, where is the option to add a custom sku? In drafts Since the "Simple delivery" update on android phone app I've no longer been able to find the option in my drafts. Tia for any help

Variation listings

Hi, I hope you guys can help. I'm trying to create a listing with variations. I seem to have sorted it but when the customer selects they want a letterbox in the door I'm selling, I need the price to increase by £10. I have added "letterbox" to the v...

buyer opened an item not received request

A buyer opened an 'Item Not Received' case, but the tracking clearly shows that the item was delivered, accompanied by photo proof. The buyer first confirmed their shipping address was correct, but now they claim the courier delivered to the wrong pl...

Being scammed

Ive sold a ralph lauren quarter zip and the buyer wants to return a random grey sweater and ebay is going through with it!! any advice on what i can do?

Resolved! Cannot remove item from Cart.

Hello Ebay Community, I tried using Ebay's Help Chat Bot system but it's useless and didn't help me. Even when I clicked Contact an Agent, that didn't work either. So much for AI, it sucks! There is one item in my Cart and I simply cannot remove it. ...

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not as described return

i have asked the seller 4 times for a return label and they still have not sent one i have sent ebays lots of messages on reply in messages they sent me telling them and they have not replied either there is nowhere on ebay for seller not replied so ...

Classified Ad

I am a business seller and am listing an item in 'Business, Office & Industrial > Retail & Shop Fitting > Vending Machines & Dispensers > Change Machines' but there is no option for classified ad in the format menu. Is this option still available for...

Perfume

Item swapped/stollen in delivery what was delivered was Beauty products not the perfume I’d bought, please help how is best to get help with refund, all I get is saying it’s been delivered

keep loosing out money

Returns cost me double postage and that expected buy buyer so when selling items reduced to 1.20 because no-one thinks the buyer protection doesn't get to you, each return is costing me more than selling plus items not bought until bargain basement p...

Buyer QR code

Hi all,I have collected an item from seller and accidently pressed "Item Collected" before showing a collection code to seller. I now, cant find a collection code. What do I do? Many thanks

Giving credit card details as proof of age

Hi looking at buying a battery chain saw. Im being asked to give credit card details to verify my age, ebay knows my age. This dosnt feel right to me, bought petrol and battery chains saws in the past and not been asked. Is this correct , anyone else...

Cancelled return

i bought a new light for a honda jazz . when it came it was not the same in the pic requested a return then my return was cancelled no help from ebay i am loosing confidence with ebay

Open account

Hi, I would like to know how I can open another account because I use my wife's account and ebay always asks for identity verification or bank statement, I recently closed my personal business account and indicated the reason that I want to open a ne...

postage options

can you opt out of simple delivery; as they charge £3.48 for an 85p envelope;so I've paid the extra I've not charged for

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  • 1 replies
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Return label

Hi, can anyone help as there is no live link for support. The seller said that they have sent a return label. I have not received one. ebay messages state I should receive one by 11/9 (today) what can I do please? The item is faulty so want to return...

YouLend deductions issue

Hello,I am experiencing unauthorized deductions from my eBay payouts under the name “YouLend.” I have never applied for or accepted any loan or funding, yet amounts are being taken from my balance.I have contacted eBay support several times by phone,...

Recalled item

I've had a message from eBay for an item I bought which has been recalled , I bought the item in March so I can't open a case and the seller is not responding , how do I get a refund please ?

'Your seller account is at risk' -- why?????

As a business user why am i being threatened with the message 'Your seller account is at risk' message 'due to unresolved issues'. Apparently i need to add tracking to all my deliveries even though many which i do are simply posted through Royal Mail...

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  • 251 Views
  • 1 replies
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Canceled Order

I recently sold an item on Amazon, but the buyer canceled the order due to personal reasons.He paid the full amount, but now, for some reason, I’m being asked to pay £140 from my bank account, while my available funds are only £309. I did not have an...

Cancelled item

Can someone help I have accepted someone’s cancellation of an item, but then eBay charge me £25, even though I hadn’t received any money yet. Can someone else why this would be.the pending total was £180  

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Buyer abusing policy

I sold a perfume opened never used, therefore bottle was full. The buyer got it with the perfume cap broken, still usable as normal. he decided to return it and when i got it, the level of liquid was significantly less than when i sent it. i tried to...

Postage Label

My buyer has paid for the item including the postage costs. I have gone to print off the label like normal and it has come up about US Customs Regulations and asking me to pay for the postage even though they are in the UK? Has anyone had this proble...

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  • 204 Views
  • 4 replies
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Slow Time ?

I have been a member on ebay for abouttwo decades and I have never had such a slow selling time. I think my prices are no worse then others have 100% etc but this year its been so slow. Has anyone else had the same? Is it because of the Buyers premiu...

User avatar by • Conversationalist
  • 362 Views
  • 2 replies
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Simple del

I have items listed on eBay that have been there a while. I sold one the other month and used the royal mail website to arrange for them to post this for me. But this time, when I did the same thing, it wouldn't let me update the tracking number. I'v...

Item received but incomplete

I ordered, incidentally as a eBay guest, a Neilsen alloy wheel refurbishment & restoration repair kit. Delivery was prompt (package received 15/8/2025). But the kit sent to me was incomplete and evidently already partly used! Returning it presumably ...

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  • 331 Views
  • 4 replies
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Mattress

I’ve ordered a mattress which I did receive but unfortunately it’s completely different it’s not memory foam sprung mattress 10inch depth which I ordered and now the seller not getting back to me

Resolved! Listing costs not refunded

I sold an item. It cost me £66 to list it but the item was returned. It cost me £25 to post it and the listing stated THEY pay for postage. The return is completed. I’ve received the returned item but I’m out of pocket £91. Is this normal?

User avatar by • Contributor
  • 124 Views
  • 3 replies
  • 0 kudos

Posted item

Hi - I can’t update sold item as posted. Postage options didn’t work via eBay so did my own thing. Can’t mark item as posted. Will this mean I won’t get paid once delivered as eBay think I haven’t posted it?

User avatar by • Contributor
  • 179 Views
  • 4 replies
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Views fluctuating within minutes

Was not sure waht to put this under so put under technical issue Has anyone else noticed their views fluctuating within minutes. I have things going from say 29 to 31 back to 28 within 5 minutes. They were only listed from 21 Aug so it has nothing do...

NOS new old stock - not really

i did have a little look to see if there was a previous thread. has anyone encountered this? , im seeing soo many items now being described as NOS and they are soooooo clearly NOT!just because an item in back in its original box simply does not mean ...

Parcel not collected

Can anyone advise, my parcel was due to be picked up by DHL 3 days ago from home it hasn’t been picked uptracking on eBay says collected. I rang DHL they said it was collected but tracking on DHL says not collected. I am tearing my hair out! What can...

iPhone purchase.

I want to buy a new iPhone 16 pro max. There are hundreds for sale from sellers with zero feedback scores. They seem too cheap. I’m concerned that a seller will post a box to me with the correct weight and then I could lose a claim against them as I ...

Resolved! Defective item

Hi i was wondering if anyone has encountered this problem i bought a pair of boots from a seller but didn't notice at time they had a no returns policy but do state on their feedback they accept all returns one as little as a week ago after trying on...

Not arrived tracking

This is second parcel not up the seller gets a tracking number the Royal Mail says we been informed is coming then the seller put in it into a Royal Mail drop-off locker then no more tracking byway 2 phones

Returns after date ended

Thanks to a late delivery from Dpd i didn’t get to use my footwear until last week, this meant the return date expired.used the shoes four times and both soles have fallen apart.there seems to be no help for buyers at this stage on app or by phone, a...

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  • 166 Views
  • 1 replies
  • 0 kudos

Sorry, this user was not found.

As I can't appear to reply to the posts already on this subject, I'm having to create my own. There is a massive issue at the moment on the app and the website. I had it yesterday and thought it was a one off with a user, now its happening today as w...

Payout way less than expected

I recently sold an item and the order earnings were £35.14 after fees, but only £14.81 appeared in my EBay balance?can anyone explain this to me, I’m confused?

User avatar by • Contributor
  • 188 Views
  • 2 replies
  • 0 kudos

User not found

I just clicked on my user name to check for recent feedback in my eBay and I keep getting “sorry user not found “ everything else such as watchlist and purchases still come up as normal

Pandora bracelets and other Pandora items

I just wanted to let other buyers know that there are a lot of fake Pandora items on eBay. I purchased a bracelet on eBay for a Genuine Pandora bracelet the charms were not by Pandora and it arrived warped the seller was very rude and when I asked fo...

Resolved! Made an offer, counter rec'd, refused.

Interested to hear thoughts. I made an offer on something. Buyer refused and made counter offer. I refused. 12hrs later I found they'd gone back and accepted my original offer. During this period I'd considered buying from someone else instead. If I ...

Postage Rates for low value small items

I am about to list some postcards that are worth between £1 and maybe £10 and I have been experimenting this evening with a card starting a Buy it Now £2.00. The postage keeps putting a large letter at £2.70 postage, but I can send for as little as 8...

Photo id. Is this a scam

I've just been asked to provide some form of photo id. Has anyone else had to do this? Because I opened a dispute a while ago they say if I want to continue selling they need phot I'd. Just incase payments get held up etc

Withdrawing funds

Trying to withdraw my funds, when I touch on the arrow to the "withdraw funds" page, I can't scroll down to the blue "withdraw funds" button, stops just above and today there was just a blank page, not all the "you can use your funds to ........... e...

Payments on hold

I’ve tried to update my payment thing on laptop but I’m having the same issue.ive used this card to withdraw money from eBay before . Not sure why it isn’t working help keeps saying we couldn’t verify your updated details . Please review them and try...

Seller wants to cancel a won action.

I have won a auction for a pair of kids football boots £30. I have already paid the money. I have since had a message from the seller saying he hasn't accepted the auction as he believes the boots are worth more. And now doesn't want to send them to ...

Return tracking

the courier for my return has repeatedly failed to collect my return so I have arranged a different courier to collect how do I change the tracking details to the new courier? thanks for any advice

User avatar by • Member
  • 224 Views
  • 1 replies
  • 0 kudos

Refunding

I’ve sold a fridge & freezer - buyer has paid, funds are pending - unable to arrange date & time that suits us both for collection, buyer has asked for return of payment - How do I do this ?? I’ve managed to find a refund page that says some money wi...

No contact from buyer

Hisold a car today and the anticipation of a winning bidder with no contact has come true to light. What is it with this platform and people in general? buyer has made initial contact but has given me a bogus contact number that’s not working. Now is...

Authenticity Guarantee

I am a private seller who sells items I have collected over the years that I have now decided to let go. I recently sold an item of gold jewellery & it went to the authenticator … today I was told it had failed authentication as whilst it was 14k gol...

Error in my Ebay account

There is an error in the figures on my Ebay account that worries me. If I was the victim of a scam that exploited this error, it could financially ruin me. As I know about the error, if I do not try to get it corrected, then from a legal perspective,...

User avatar by • Engager
  • 533 Views
  • 11 replies
  • 0 kudos

Postage

The address of my buyer wasn’t correct and so it looked like they had not bought a postage label. I’ve posted the item and have now realised there is a postage label if I amend the buyers address myself. How will I get paid for the item when it won’t...

Resolved! User not found

On the ebay app when I try looking at my feedback it's saying 'user not found". Why's this happening, I'm confused.

Resolved! Wrong Tracking Number Attached to Sold Item

Hi folks, I have sent my sold item to the winning bidder via Parcelforce and provided the tracking number (and proof of postage) to the buyer. When I went to mark the item as dispatched, the only option available was to print out a prepaid label....c...

Picking colour

Hi I’m trying to buy a paw patrol bag for my son on eBay but when I go to pick the colour as in which characters bag it say pick 1234etc…in the drop down options. how do I pick red and why is it numbers? I have no idea how to choose the right colour ...

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Simple Delivery has me ending my listings

Hi i have been with ebay for ever, but this Simple delivery is the last straw i have no option but to end all my listing. What has someone in similar position done? I have ended my listing but i did enjoy selling on Ebay. Have i got any other options...

Return and refund

I bought a hoodie and the seller sent me the wrong one they were happy to do a refund so I sent the hoodie back but never received a receipt or confirmation that I had returned it from the courier. It also says on the refund status that I haven’t sen...

Payment on hold etc

Guys I’m not sure what to when I go on payments page it says payments on hold and that I need to verify card.so I go to try verify the card but it says it can’t be verified.ive been using this card to cash out payments before like I had a payout out ...

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Ebay product issue email

Got an email from Ebay with concerns about a mobility scooter charger that I bought over a year ago.. Apparently there's a potential safety risk with it.. Told me to stop using and to contact the seller... Sent message to the seller but they don't se...

forcing bids up

if only 2 people are bidding. my max proxy was x . other bidder went to x but for some reason my bidding continued way after they stopped bidding with no other bidders entering the auction. no other person was bidding but I had another 4 x bids submi...

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