Returning a faulty item within 1 year guarantee but outside return window

[louise_m_howells]

I bought a phone Dec 2024, has a one year guarantee and is faulty so I want to return it.  The Contact Seller option is not working (I tried Chrome, Edge and mobile app) and does not accept messages. How can I contac them? No number to call, 

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund, you're also way too late to claim from your payment provider.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@louise_m_howells