Haven't sold on eBay for a few months because of previous headaches (eBay telling buyers I would deliver faster than amazon prime), just decided to sell a guitar amp. Simple Delivery stated my packaged parcel was "bulky" and I was forced to use DHL, £12.97 cost.
The DHL bulky service was listed as a collection service, that they would collect from my house. All I had to do was write the delivery number on the package and their courier would come and bring their label and pick it up from my house.
The email I got said my courier would be with me between 12:11pm and 13:11pm today.
They never showed up. I've been sat next to the door all day, no notes posted through the letterbox to say their tried.
Emails received confirm that the collection address is right, that the service is a collected service.
It's now 7:45pm and they still haven't showed up. I was forced to use simple delivery and pay a whopping £12.97 for a service, and they haven't collected. Am I expected to pay another £12.97 to roll the dice again?
What should I do? re book another delivery service outside of eBay? Do I get a refund? This isn't fair for the buyer as he will have to wait even longer now.
