Is the buyer overseas? Where is their account registered?
You may be sending using GSP in which case you can't send an invoice.
Or, if you are using Ebay Simple Delivery, they will collect the postage direct from the buyer and then provide you with label(s) to post.
"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)