Buyer cancelled paid order, I still had to pay for a shipping lable

[stacyu_43]

Hi, not sure how to deal with this situation. So the buyer paid for the item then cancelled straight away. All the costs returned to the buyer but I had to link my bank card and pay for the shipping lable still to complete the cancellation. I don't understand why I had to do that even if the reason of cancelling is not my fault as a seller.

Would really appreacite if someone can help to reaolve this.

[john1297576 · Accepted solution]

Well now you cancel the shipping label, to get the cost refunded.

[stacyu_43]

Thank you, figured it out. This is the first time I'm dealing with this and couldn't find this option on the app.