Seller News: June 2025
Keep your sales momentum strong this summer with our latest updates.
Forum Posts
Global shipping item not received
Can anyone help? I sold an item which was going to Italy and it went eBay global shipping.the buyer has messaged me that the item is stuck in Italian postal system as has an incorrect address on it. I only had Felixstowe hub address. how do I sort th...
St220 front grille
Hi I have paid for postage out of my own pocket as it was large and the postage bar code was for a medium package,so can you reimburse my postage please
Seling a car
Hi, I put my car for sell on ebay and realised that I have done this incorrectly. I listed it as a private seller for 10 days but should have listed it as ebay motors which I believe is for 30 days. Is there a possibility to change this.
Posting multiple items to same person
If customers brought 2 items that I offer free postage for, how do I declare them as both dispatched if sent as 1 parcel?
Resolved! Listing altered after sale – no way to cancel or appeal
Hi,I purchased a PC where the seller changed the listing after I submitted an offer. The item details and photos no longer match what I originally agreed to buy. The seller has refused to clarify the specifications, and I strongly believe this may be...
Payouts going on wrong account I cannot change
The account my payouts going into is wrong account
We've encountered an issue on our end Thanks for your patience ?
Every time i'm trying to finish an advert an post it I keep getting this message pop up, "We've encountered an issue on our end Thanks for your patience." its been doing it for one week now, and I've run out of patience!! somethings wrong. Any ideas?
Private Sellers and Simple Delivery
As a private seller I can't believe or fathom how this works for parcels outside 'normal' dimensions for the only 2 options I have - RM and Evri. Poor show IMO, a change I'm not happy with this as I can foresee issues that are likely to be detrimenta...
Resolved! wrong size ordered
lm hoping someone can help here . l made a purchase of 3 x 110cm by 160cm day & night blinds done everything right on the listing there was a drop down where you could choose the width size /drop size & colour did everything right checked before payi...
New ebay business account
just now i opened new ebay account and ebay did restricted my account please help me how to get back ebay account please help thankyou
need help please
Hi,I really want help as eBay isn't helping at all.I sold a watch to a guy from Spain few months ago.he left the watch with the customs for three weeks or more after that he claimed that he didn't receive the watch as he didn't want to pay the custom...
Sold item and had to amend tracking information
Hi all I sold an item but the prepaid postage value was not enough when I tried to post. I then paid extra for postage from my own money and shipped the item - I have proof from the carrier. The buyer has received the item but the updated tracking in...
Posting an item. Where do i get a qr code from? It wants me to print a label. I cant see the buyer'
Where can I find a buyers address
Buyer code
I won an auction with a cash on collection, I collected the item but Ebay asking me to pay, I contacted the seller to ask him to mark it as paid and he asked me for the code. I can't find a code? I've been through the checkout but short of paying aga...
So .......... so called SIMPLE DELIVERY has become obligatory ..
Whats more simple than packing a parcel / writing an address and posting R,M.48 from a local POST OFFICE. A SHAME AFTER MANY YEARS ON E BAY THAT ITS COME TO THIS .. another bright idea !!! Hopefully someone in authority will step in and revert to the...
OFFENSIVE LANGUAGE IN FB?
EX EX EX GREAT ALL ROUND SELLER ITEM WAS MAGNIFICENTLY PACKED IT WAS SENT FAST AND LOU EVEN SENT IT BY A NON EVRI COURIER (MY REQUEST) WHO CAN NEVER FIND ME. A GREAT REPLACEMENT FOR MY 1514 HP. THERE ARE LOTS OF PEOPLE SELLING THESE UNDER £20 SO WHAT...
Suspected scam message
Hi I am selling a car on eBay and I am worried messages I am recieving are some kind of scam they keep trying to get my pay pal email saying that want to buy the car even though they have not placed a bid new to selling on eBay so any advice I would ...
Buyer requesting return selected not as described, but they have purchased in error
Buyer requesting return selected not as described, but they have purchased in error.they didn’t check the part numbers which were clearly listed in the photos as part of the description.they didn’t check the part numbers which were clearly listed in ...
SIMPLE DELIVERY
This simple delivery option just isn't right. Ebay have been changing a lot of things this year simply because they were not making money. Of course they have to make money - they're a business but don't play Big Brother telling sellers what to do an...
Issue with listing an adult item..
Hello all, I do hope that all is well. I am a collector and vintage Nude Playing Cards. Tines are tough currently and unfortunately I have to sell some of my collection. I had a quick look on here and noticed that a bunch of other private sellers are...
Sale fees
Hi,Why I paying so much taxes and fees on my account just sold a item and is come bill £130+ something wrong here you don’t think? thanks
Resolved! GSP and SIMPLE DELIVERY
I sold a vinyl item today going to the US ,looked at the list of postal options and there was nothing about LITCHFIELD at all only options for me to post direct to the US .I cancelled the order and this evening wasted an hour or with Ebay help,round ...
Can't change my item to "Dispatched"
Hi. So I sold my item, printed the label, took it to the post office and sent it. However I can't seem to find the option to set the item to "Dispatched". It's been almost a week now (I was hoping it would sort itself out) and still I can't figure ou...
Postage.
Well it looks like they have finally done it, I have lost the option to choose how I post my items with custom postage which is no longer available. I brought this up a few months back when it reared its ugly head and I said we are slowly losing our ...
Disgraceful ebay customer service person on the phone
Just had foreign ebay customer services laugh and take the *bleep* out of me, that I had just asked if I could have my payment for something just purchased from a lovely gentlemen but he wanted to wait 3 weeks till pick up. Ebay now do not allow you ...
Simple delivery
I've not sold on ebay for 6 months and I'm trying to list a painting.The size is slightly larger than the medium parcel dimensions in 'Simple Delivery'SD wasn't there the last time I sold and I could pick and choose from several delivery companies in...
Qr nightmare
How do I get the QR code again. I haven’t posted the package even though it says I have and has provided a tracking no. can someone please help
Reserve price
I put an item up for auction but forgot to put a reserve price on it. I have had one bid and can no longer access reserve price on item. I have not found any of the articles helpful. I
Has eBay switched their shipping options?
Why can't I select custom postage anymore or change the amount the buyer will pay? Its fix to large letter and I only have default options. What I'm posting is only a letter and for years I've been posting with Royal Mail 2nd Class Signed For - seems...
Bought Beds that are not as shown in listing help
I bought 4 divan beds recently and left them for a couple of weeks before unpacking the divans which look just like the photos and description - sadly I have just opened up a mattress to discover it is far from the one in the photo and listing . It i...
Royal Mail Tracked 48 Delivery
Can anyone tell me how to select Tracked 48 delivery when I am listing an item for sale on eBay? All I can see when selecting Royal Mail as the carrier is the Simple Delivery options.
My order created a label that i dont need as i already posted via Royal mail, now wrong tracking is
Hi went to get buyers address details, but somehow managed to add a label that I don't need. My buyer wanted the item quickly so I posted special delivery with Royal Mail. But label created tracking, but different number, I have added the second trac...
Using Postage Stamps
I want to continue to sell items via eBay, but I want to continue to use postage stamps to send sold items (I have lots of unused and legal postage stamps to use up!). Can anyone explain how best to proceed please? Thank you!
Simple Delivery Label management.
Cn the bright spark at Ebay tell me how I can remove the MARKETPLACE SELLER in bold letters printed on every label. I really want my items to get to the buyers, and this is just crazy to tell the world what it is. Secondly how do I use all four label...
How long can a sale be held unpaid?
I have made a sale by auction and I have been in contact with the buyer and agreed that they can pay 2 weeks after the auction ended. Will the sale be cancelled automatically for non payment at a set point or do I have to initiate it? If it is cancel...
Postage
Does anyone think that the new (newish) eBay postage system is any good, if you do please could you explain the benefits as at the moment I can’t see any!
Unable to print prepaid label or get QR code
Unable to print prepaid label or get QR code to post sold item. When I click through the button is greyed out and it says no postage service available. The buyers name and given name at the delivery address is different. Not sure if this is the cause...
I am unable to get the postage rates and parcel size for royal mail being my preferred way to post,
As the above problem, I am unable to get into postage preferences, even struggling to put the photos in the selling site now, this all happened in May when the system changed. I use an Android tablet, have tried with the phone, had no luck whatsoever
Only half my money credited by Ebay
Hi - advice. /guidance needed: Ive sold a bike for £60. Collection only, all went well, code scanned etc. Fees were charged - approx £6So Iw as due 54. But eBay has only paid me £30. A month on and my account credit is zero. How do I get paid all Im ...
I've got an offer accepted but when I checkout, the item is gone.
As per the title
How to turn off the "automatic relisting" feature on items?
I am a private seller in the UK - I don't know if that makes a difference. I am selling items via auction & buy it now options. I have had a number of items that have not sold, but ebay keeps relisting them. I know I can go in and "end the listing" b...
Sent item via a 3rd party courier....
I sold an item yesterday, the seller paid but asked me if I could change the postage and ship it overnight rather than what was set by Ebay. As I was out I headed straight to a UK Post office and paid for overnight shipping. Once done I tried to upda...
VAT Registration Delay – Will This Affect My Selling Account?
Hi eBay Community,We received a notification from eBay requiring us to register for VAT, and we submitted our VAT registration application to HMRC the very next day. We were issued an application reference number, and it's now been almost a month — b...
Closed a return request by mistake
Closed a return request by mistake due to adding the wrong tracking number, closed the request to open a new one and to add correct tracking number, eBay will not allow me to open a new return request
Resolved! Active Scam
How can you alert an active scam on eBay
Simple delivery.
I have just tried to relist some items. The only option offered to me now for postage is simple delivery. It is not simple. Both myself and my customers are being ripped off.. I give free postage which is either 87p or £1.55. Simple delivery is charg...
Non delivery of a royal mail pre paid label
An item I sent with a prepaid eBay not delivered they just told me to make a private claim a total rip off they don't care as a seller unlike before we can't choose delivery options beware e bay on a rip off
Item marked as delivered with no proof of delivery and item has not arrived.
Seller is not willing to help at all just taken the money and ran. EBay aren’t being helpful either
Sneaker listings created on the mobile app must be edited individually ???
What is this message about that keeps coming up when I try to bulk edit any items."2 listings not processed. Sneaker listings created on the mobile app must be edited individually."
Item Lost by Evri
I purchased an item and it has been lost by Evri. The tracking went dead and then said it was arriving a week ago and then just went dead. It's a one off item so cannot be replaced. I have opened a case requesting a refund but Ebay have put the case ...
Resolved! Electric Folding Bikes
Have 2 Folding Electric Bikes I want to sell but every time I list them it states I am not allowed to do so because I am not a business seller. Just doesn't make sense! Why?
Transit damaged
I sold some angel cards x8 packs as used items the buyer paid for delivery and they then wrote to say that the items arrived badly damaged in transit and that one of the books inside the box was used and torn and broken and a pack was missing I expla...
Items not shown as sent
As ebay have changed their process, do items not sent via ebay ever show as sent (vs being able to change their status via drop down as was the previous facility)?
Postage
Is everyone else having issues with the buyers selecting the correct postage size?? After you have set the right one for that select package.
seller wont refund without video of faulty soundbar
the seller packaged a soundbar just in bubble wrap and no box sent it from another country and does not work possible due to poor packaging?and now is threatening no refund without video proof.the description said it was working but also failed to me...
Resolved! HMRC
Sold a Danish dining set recently that put my account over £1740 worth of sales. The turbine still hasn’t been collected by buyers courier. Now they’ve cancelled the £1100 purchase , how does this work with the HMRC as my sales are now well below the...
no returns policy on a vehicle sale
Trying to list a vehicle but Ebay keeps saying I cannot use a No Returns policy Help!
Evri states item is delivered and it was not delivered
I bought an item that was scheduled for delivery by Evri. It was out for delivery on Monday 30 June 2025 with an estimated drop time of 17:00 - 19:00. On Tuesday morning I saw that the item had been delivered at 23:14 on Monday and it was marked as d...
Return
Good afternoon, I recently sold item to a customer and shipped the incorrect item due to error. The buyer raised a return request, but I managed to ship the correct item and he received item and has left positive feedback and closed the return. Howev...
Need help with MIP
This is what we have done so far,I am reaching out regarding an ongoing issue with bulk uploading my products from a 3rd party to eBay using the Merchant Integration Platform (MIP). Despite following all available guidelines and uploading all require...
Changed Postage
If listing an item for instance a football programme that is not going to sell for much i.e under £5 why now does the buyer have to pay £2.70 that is going to put of potential buyers
Simple Delivery
So it is no longer possible to opt out of Simple Delivery, sellers are forced to use either Royal Mail or Evri.Both of these options are more expensive and not convenient for me to drop off parcels.So Ebay is cashing in again on honest small sellers ...
With Simple Delivery Now Imposed, How Do I Know If My New Listings Are Visible Outside The UK?
Hello. I am a private seller and send a reasonable amount of items overseas. When listing new items I always made sure they were available to view outside the UK. Now that simple delivery is imposed, how can I be certain that this overseas exposure w...
Ebay Simple Delivery is far from simple, its just stupid
When I sell on ebay my routine was to pay for the postage on Royal Mails website and book collection where they'll bring me a label Now with all the brains of a gold fish ebay have made more unnecessary changes and now I cant post easily anymore. NOW...
“Simple” delivery is a farce.
You are charging for P&P. Packing materials are not free. It is also a 16 mile round trip to my nearest collect+.i sell a lot of paintings and prints so need to use specific methods and companies. this is ridiculous
Refunds from the Post Office in stamps
I have had to provide a full refund to a buyer for an item that the Post office failed to deliver. On claiming, I am told the Post office will refund me with postage stamps. They are no use to me as I don't use postage stamps! Apparently, they only g...
Can't leave Feedback on new style feedback page
I can't leave Feedback on the new style Feedback page. All I get is a message saying "we ran into a problem. Please try later". Anyone else had this happen & how do you get round it?
Simple delivery label not sufficient
I had an interesting one today with eBay’s ripoff Simple Delivery prepaid labels. Took the package to the post office, showed them the qr code, which they rejected due to the cost being insufficient to cover the postage. Had to pay the total amount m...
login problems!
If you all have a problem logging in, ask eBay for help, write that you want to log in via email and the problems will be solved!
Saved Searches on Android App not clearing
Looking at saved searches on the ebay app on android, set to only show new listings, in press mark as read but shows listings I've already seen every time it refreshes, even after clicking "mark all as read". I've tried restarting my phone, updating ...
Cannot Update my own Delivery Options - This is Ebay's downfall now for sure
I sell old Stamps on ebay (well, I did till now), and I recently got a message from a buyer asking to help out on shipping.....didn't really know what he was talking about.....but I checked all my listings and every single one has changed to Simple D...
Resolved! Confused about mixed messages
Could I ask please ?....In a recent response to "Buyer not Paying" 29/06/25, there were a couple of responses given different information. ..One saying Cash on Collection was the only way to pay.. and another saying Must pay through Ebay before viewi...
Item arrived but won't register delivered
We purchased an item which has been delivered and received by ourselves, we have posted feedback. However, the item won't mark as received on eBay so the seller cannot get their money. The automated help wasn't helpful. Any ideas?
Account restriction and suspend
Hi guyshope all are goodactually my ebay account is 3 years old recently from last month i convert it to buyer and used it1 month it works fine but one day I received a mail that your account is temporarily suspended contact help and support then i c...
they have changed deliver to simple delivery how do i add cost of packing
this does not workSetting your Delivery options from the Selling page:Go to the Selling page and select List an item.Start your listing.Scroll down to the Delivery section. We'll recommend a service and calculate your postage based on how other selle...
Resolved! Relisting a cancelled order
I have just noticed an order I cancelled has not been relisted automatically by Ebay, even though I ticked for it to be relisted.I am trying to find the original selling details in order to relist it myself but can't find it ?Can someone help me plea...
Drop Shipping
I recently listed few items on ebay copying the contents from different wholesalers' websites. Before starting this, I searched on the web and found that ebay allows drop shipping. But later ebay restricted my selling privileges permanently. Why?
How do I change my email address
Business seller but cannot remove simple delivery
Ive just had to join as a business seller but simple delivery is the only option , custom postage isn't there for an option , how do I get this reinstated as this is my preferred postage way my choice, ive checked in my account setting as its Staes b...
Do UK Private Seller Listings, posting to USA & Canada, appear on USA & Canada ebay?
I am a UK private seller posting to UK, USA, Canada and Australia. I used to get a lot of orders from USA but no longer get any. As far as I remember, my listings used to appear automatically on USA & Canada as long as my delivery details included po...
Item from China thrown over back garden fence by UK courier.
Just had an item arrive from China. Tracking stated "secure delivery by back door".This actually meant that the UK courier threw the package over the rear fence to land in my back garden. Bl**dy good job it wasnt fragile.But how can we complain about...
Sold amount and balance discrepancy
Sold an item for £18 ( postage etc covered separately)... balance is only £15.06. Can anyone explain the discrepancy? Thanks Sean
experience simople post
sending letter to Eve Williams director of customer experience at 1 More London Place, SE1. Wonder what she will say about the fabricated data and data omitted from the post label Ebay create for us to use! I prefer the advanced system so the address...
Sales down
Why have my items not sold or gathered more interest, is it that everyone is going elsewhere I’ve dropped prices and now taken things off sale till later. I had a following including USA have they disappeared because of costs?
Resolved! payout
I have just realized my pay out has gone to a bank account that has been closed, will my money be put back into my ebay account ?
Help
this is the first time I had a message come up after selling a item could some one tell me why the message for buyer
Ebay refusing payouts to customers
I have tried to link a bank account well 2 now actually and eBay has refused my bank statement PDF as it is too small 30kb and it states it is under the 100kb file size. Ebay has blocked me for 24hrs from call me feature and via the official phone nu...
global shipping a watch to Mexico, but i have not put weights and dims on item page.
Therefore how does ebay calculate cost for shipping to buyer and how do i know it will be ok, if i did not put weight and dims on item page. I have an offer from Mexico but will not accept it until i am confident it will ship ok with correct cost. Th...
Postage Help
I can't use Simple Delivery. There are no drop offs nearby and I am disabled. I always need a collection. Also the system is not allowing me to add a large size item, over 46cm.Can I just list and send anyway via Royal Mail tracked?
I sent ans item, not received. Where’s my item?
I sent an item , I have proof of postage. Tracking said 2 different things from recipient of postage and the buyers tracking info. I processed the refund. But I am now without money for a dress I have no idea where it is
Account restrictions and how long!?
Hi guys, anyone have any information that may help?I’ve sold a few items, and about to get a payout, then I was contacted by eBay to update my information and restriction would be placed, including not accessing my money I’ve uploaded my passport sev...
Custom Delivery Removed.
Ebay are just becoming Vinted by another name and clearly don't care about small private sellers. They have already made it nigh on impossible to sell items at the lower end of pricing, as buyers won't pay a premium for them. (Eg £5.00 +4%+75p=£5.95,...
Incorrect bid amount
Hi anybody, Not used this part of the Ebay site before, so thank you in advance for any support on my issue. I bid on an item tonight, with the final total including postage at £60. I was stunned that having outbid someone with this amount I then los...
Error message
Trying to place a bid on an item but this message keeps appearing.There was a problem with an EBay internal system or process. Contact eBay developer support for assistance. (2003)
simple delivery
Can anyone help , simple delivery as an option has gone from my android ebay app and iPad app , im just going round in circles , for reason I took someone advice and went to business options in prefs on postage and now cannot return and stuck in a lo...
I cannot use simple delivery at all, how do I turn it off or get around it
eBay is automatically applying random simple delivery options to all my listings as soon as I press revise, the problem is the specifications are wrong and neither Evri or Royal Mail can accommodate my parcels. I need custom delivery options, otherwi...
Fossil
Hi, I posted a listing of Fossil Hippopotamus tusks and teeth. These species are extinct and existed during the Pleistocene till a 1000 yrs ago yet ebay took it down. The teeth are literally fossil. And ebay took it down and sent email saying they co...
Pending payment
Hi I have made transfer and shows pending payment could you assist on this please
Resolved! Address in Japanese
I have buyer in Japan who is new to eBay, who has supplied their address in Japanese. I have asked them for it in English but had no reply yet, don't know what to do?
Resolved! Return a large item. Length is over 2 meters.
I need to return a large item (it's a car bumper). In the description of the item was said that the return is free. They have sent me a Royal Mail label. Royal Mail doesn't accept large items. I contacted the seller, he sent me a Fed Ex label but sai...
Seller being paid after collection.
A seller needs help being paid. I collected the item. Due to the seller having issues posting it. They now need to be paid
Harsh realities of ebays changes
Ebay really have no clue ! the recent changes are geting worse ! So `free to sell on ebay` is nothing more than a joke , the `buyer protection fee` does what exactly ? other than push the price up , sellers get offers made less the fee so are invaria...
Refund wont go through
I put my card details in, click send refund, do the security code with my bank before payment, click ok, then it comes up saying, there was a network error even though I have tried on data and wifi
SIMPLE DELIVERY
I want to opt out of simple delivery but the custom postage does not show up on my listing as an option, please advise
Resolved! Buyer not happy!
I’ve recently sold an old IPad DJ console that works and has power etc. I’ve not used it for years, and I think that if you want to use it with an IPad now you need an adaptor. It sold in late June and I shipped it the same day. Nothing heard from th...
Postage
I have only been paid for the bids I have received on the items I’ve sold but I haven’t been given the postage fees
Buyer not received my item although it’s marked as dispatched. Can’t upload evidence
Hi I’m currently in dispute with buyer item is marked as dispatched. And marked as authenticity gaurentee with a tick, struggling to upload screenshots of proof of postage to eBay. Please help. I may well loose my item sent. And the payment I receive...
Searching sold item Order number/ID on ebay - have they changed it?
Hi guys, I'm selling stuff on ebay and i'm keeping track of everything but have they changed something recently on the orders page? I used to be able to search for Order number/ID but unable find this function now. Thanks
opting out of simple delivery?
seems "advanced delivery" and "advanced postage" have gone. i don`t want to use the simple delivery option. how do i get rid of it? if this keeps up, ill be shutting down and heading to facebook.
making offer
How can I make an offer without ebay jumping in and wanting my credit card details, "just in case the seller accepts" ? (This does not happen on other sites such as ebay.de). Surely the offer is between the seller amd me and then surely I should have...
Why has the app now not allowing me to make revisions?
I have tried this before , got nowhere , so I am hoping with more detail somebody might be able to help ? For many moons now I have been selling vinyl LPs on eBay. In the past I have often drafted listings in the app and then saved them , then I woul...
Resolved! Seller refused full refund and closed return
I ordered and paid for a bumper. The item arrived but was unfit for purpose and I contacted the seller to point out the defects and sent pictures. After a long discussion he refused to accept the goods were faulty saying that the item could easily be...
EBay taking forever to verify my ID
Hi all had a message Wednesday 25th of June asking to upload a form of ID to verify my account uploaded successfully,now on my account it’s just saying account verification in progress how long do this normally last as I can’t list items or withdraw ...
Evri possible double tracking number
I may have made the mistake (Although, I dont think i did) of putting the same shipping label on 2 parcels. Of course the parcels were for different people. My question is would Evri know the same tracking number has been used on 2 different parcel o...
problem responding to an offer
I have been sent an offer for an item but when I respond it takes me to the listing as if I am the customer.When I look at my account the offer doesn't show up any where. Impossible to get any help from ebay going round in circles!!
Resolved! Returns Label Underweight
Hello, A buyer would like to return an item because they ordered it by mistake. The parcel weighs over 2kg, but ebay has sent them a return label for 1kg and the post office won't accept it. What can the buyer do? They have not been able to get throu...
How to Bundle sell
Hi please can anyone help me, II have only ever sold 1 item at a time as the amount of information required then was already overwhelming.... So as times passed I now have multiple items all different but in collected similarities So I have Many book...
The item is in violation of REACH and CLP Regulation.
Today eBay removed my offer because "Your listing didn't follow our Product safety policy. Recalled and other unsafe products aren't allowed on eBay.What activity didn't follow the policyThe item is in violation of REACH and CLP Regulation. "My produ...
need double postage
hi guys so my buyer has paid me for two items each is 36 x 19 x 28 cm the buyer has paid £9.26 postage but as the parcels each weigh a hefty 10.920 kg If i print one label off will ebay allow me to print a second or do i have to somehow post both tog...
My parcel postage option
Hi my parcel will be over 1kg and value £1500 which postage option is the best
The camera I paid for and never got and now all will be paying back PayPal over two years for someth
I am getting fed out would be in pushed for one side of eBay to another to get some answers which I don't get I have paid nearly 600 pound for an invisible parcel and still getting no answers this person who had this item up for sale was just a pictu...
Fake items
I bought several Labubu from ebay and all are fakes????why can’t eBay vet first to make sure these are the genuine articles????
Contact Link
Hi All, I had an issue last week regarding a seller cancelling my order for a drone. I asked for advice regarding contacting eBay to discuss my refund and someone posted a link to request a call back, which worked perfectly. Unfortunately I need to c...
Customer says they haven't received their item.
I sent an item via Evri (Ebay managed) but the customer says it hasn't arrived. Evri say they have delivered it. What do I need to do?
Criticism of eBay's Simple Delivery system
Ok so this is partly just a vent and also partly an invitation for people to help me understand what's going on with my listings randomly switching to the Simple Delivery options for the postage details, instead of the old system where you could simp...
Item hasn't arrived but says it's been delivered
Evri been holding item that I have bought for nearly two weeks in delivery depot after I had opened the case they marked it as delivered! Haven't received it, case been closed and can't open another one, been with eBay 18 years and getting slowly fed...
Beware buying previously owned Sonicwall equipment if not from current owner!
Beware of buying any 2nd hand Sonicwall equipment. I have found an issue after purchasing a 2nd hand Sonicwall TZ400 Firewall. It was purchased from an IT Clearance Seller here, and delivered in great condition and great price. But when trying to reg...
Resolved! Account closed because of a clever little ebayer!!
Hi all ok so basically i did have an ebay account which was my first from when i was literally say 18/19.. i am a genuine guy, dont rip people off, dont do any scams or anything.. just a straight person buying what i need to or selling what i dont ne...
Collecting code
Hi, I have received the email saying that your item was delivered , but I don't see any collecting code/ QR code
Delivery Address Problem
I can't pay for an item as it keeps saying "seller does not send to the Channel Islands, update address and request total".I have spoken to the seller a he says he does send to my address, but i still can't get to payment page.
how do i override simple delivery to customise the postage
hello - how do i override simple delivery to customise the postage to signed for delivery
Can i sell to USA from UK using GPS
Can I sell to the USA from the UK using GPS
printing return label
hi, I don't have a printer, and I want to email the label to a friend to print. I chose this option, but no email from ebay was sent. Now ebay, only gives the option to print. Any answers out there? Thanks
postage
I sell low cost items and charge £1.00 postage. now it seems I have to charge £2.60. how can I go back to charging £1.00. with postage and 80p extra it is to high
Evri trespassing on my property.
How do I stop the countries Worst delivery company Evri.I have written to them informing them of my cancelling any right of access and I will physically remove any Evri member of Staff with reasonable force in line with common law if they do. Sellers...
Postage
I have for example 30 parcels to post .. I had a drop and go account at my local post office, so I would just top up and leave them. Now I can't do this any more, so if I take them to the post office and each one has to be done individually from the ...
Combining postage nightmare
Combining postage was so simple before ebay introduced "simple delivery". Now I just can't work out how to do it.I've sold an item and the buyer has paid (including pre-paid delivery costs - I didn't offer free delivery). She has now sent a message a...
Turn Off Simple Delivery Option
I am trying to arrange postage for a larger item, but it's Simple Delivery that is the only option and it is not suitable for me. Also the size constraints are not large enough for the box I wish to list.What can I do, I just want to use a Royal Mail...
Resolved! Simple delivery
Seem to be reading a lot of complaints about Simple delivery -I have bought and sold on EBay since 2012 with no problems and have always enjoyed it.Tried to give good customer service as a private seller always stuck to the rules and took a pride in ...
Resolved! Counter
Hello fellow Ebay users.Does anyone know why the counter for visits keeps dropping?It's dropping 50 plus at a time.I'm guessing it's dropping hits from more than 30 days old but I'm not sure. Thank you for your help.
Listing refused
HiI have listed a set of 3 German WWII medals neatly displayed in a box frame. My listing has been refused because it is deemed offensive, yet ebay is full of German War medals for sale. So I am wondering why my listing has been refused because it vi...
Resolved! Seems impossible to get customer support despite all the assurances of 24/7 help
I bought a garden shredder for £299. The item arrived but was not as described at all – in fact inside the box was an eBay return label from another eBay customer who had already sent the item back for the same reason!I requested a return via eBay, t...
simple delivery
simple deliver, what a stupid idea. iv'e stopped selling for this reason. i need to be in charge of my own postage, not to be told by ebay
Dispute with seller
I bought an item which developed an issue, I contacted the seller who agreed to replace the faulty parts,After 2 months of waiting, the seller is now refusing to replace the parts and have stated that I will need to pay for the parts.I believe they h...
Postage
I’m having a problem being paid from eBay I purchase label Royal Mail £1.55 it comes up net proceeds total £5 £3.45 for item then postage but when I get paid the net proceeds not in my bank it like eBay is pocketing the money ? Steve
Trying to contact EBay agent from my PC unable to contact anybody human only AI
Desperately trying to talk to someone human I have been going around and around in circles the AI is severely market and I need to talk to a human agent and I just can't seem to get in contact with them is there a special menu that they've hidden in ...
Bicycle collection
Sold a Bicycle as "collection only" to a buyer that lives far away. I am a little concerned about this due to noticing the buyer has several recent negative reviews and is a shop on Ebay. And I have had issues with shops on Ebay in the past. My quest...
Advanced or Custom Postage
No advanced postage, Simple postage is too expensive for my £3-6 70g items. Thank You Joanne or jo_anne1976 PS Can you make advanced postage available to me again under your Low Value, Small & lightweight Items. Please.
Buyers changing their mind!!
What is it with buyers, changing their minds? I sold an item ( bundle of 2 ) she's paid for it, and now after 3 days ( i was away so unable to post ) shes asked me to cancel it because " she doesn't know why she bought it in the first place, as its w...
No one home
I’ve sold an item sent it special next day delivery Royal Mail tried twice but no answer it sat in the sorting office for 5 days and now it’s been sent out to an other post office as requested by the customer should I be concerned that they will try ...
I would like to return the item i received but i didn't receive label
I would like to return the item i received but i didn't receive a label
HOW HARD TO DO SALES NOW !
I'm finding it difficult to do sales with this postage charge scheme that's going on, start £2:72 and we were able to decide 87pence, £1:55 etc!On top of that is the BUYER PROTECTION FEE which has also decreased sales, was better when seller had a no...
Cancelling an order
Buyer ordered a personalised item from me and then asked for a different clip art that was not on the listing. I could not complete the order so I cancelled it saying "Out of Stock" for the reason. This has happened a few times. I did not realise tha...
Ebay parts compatiblity
I bought a set of brake discs and pads. The compatibility checker said they were correct for my vehicle. Now, the seller sent me the what he listed, but the listing is wrong... I needed a 305mm disc, which I was supplied and the matching brake pads, ...
According to an ebay agent, sellers do not receive automatic feedback
Just had an online chat with an ebay agent. I asked why I had not received automatic feedback for something I had sold. The item was successfully delivered over 7 days ago. At first the agent said that that "automatic feedback is not for every seller...
Contact number
Is there a contact number for ebay?
Simple Delivery
Still having issues with simple delivery. Now says that Royal Mail will bring label but when you request a pick up, it is just that pick up not with label. Also says I should get a QR code but I get a printed label which cannot be printed at a post o...
Simple delivery
Hi , I really don't want to use simple delivery as sometimes the weight changes when the item is packed and custom postage enables me to choose a different courier if I need too, but since today, 1st July, the custom option has vanished. I hardly mak...
Postage Fees
So I have been selling small items on ebay with a very small margin. I pay the postage and up until now have been able to choose my own method of posting. Royal Mail for the item is £1.55 which I carry the cost of. Today the option to choose my own m...
incorrect data name and address incorrect for sender...!!!
postage labels created with ebay an d royal amil do not ha ve correct data! why not use the old system where I buy a correct data label?- this is wrong-https://www.ebay.co.uk/ship/single/api/label-service/label/7e8e8fe8-a8b7-43d2-b9ab-799ae1a28618/do...
Resolved! Ebay simple delivery
I had an order this morning and I have noticed that I got a prepaid label. After I checked a few of my listings I've seen that all of them have simple delivery. The problem is that ebay substracted for a 3 pounds label over 5 pounds from my sale and ...
Customer Support
Unable to bid,as I was removed from my account on "confirm bid".... anyone know why.I've had no financial or other issues with eBay.
Laptops
Dear eBay, I would like to escalate this matter as I have not yet received my laptop. The buyer claimed that the laptop was damaged, but this is not true. The laptop was brand new and in perfect condition when it was sold. I believe this buyer is fra...
Updating postage costs
Hi all, I am selling a itemon eBay where a buyer has placed an order for more than one quantity. The postage has gone up, how do I update the postage price ?
Resolved! Order Details
I am looking at my Order Details page for an item I have sold. The parcel has been posted to my buyer and is showing as dispatched on my Order Details. What I would like to know is, because the sale has gone through, for my records should the buyer’s...
Payment on hold
Hi, someone can help with this please?I send item using ebay postage label. On eBay showed item was delivered. eBay showed my money available on 27 of Jun (today). And now said ''The order hasn’t been dispatched yet. Your funds will now be available ...
Ebay con
They told me to sell for free then once posted they want £4.80
Royal Mail instead of customer choice
Customer purchased Evri but I sent via Royal Mail because post office couldn’t scan QR code. How do I adjust or ensure that delivery is registered?
Hi had 93 pound i. My Account yesterday now its gone
Hi had 93 pound in my account yesterday but it s gone now ?
Declined item return
Hello,I ordered an item from a seller who marked it as non-returnable. However, the item arrived only after 8 days, and during that time, I was receiving daily tracking updates saying it would be delivered "today", which never happened. Eventually, I...
Can’t put the delivery postcode
Every time I go to delivery part is jam can’t move forward before my account is Hong Kong now in UK I not sure is that the reason I can’t put the postcode in delivery section
invoices
How do i print off my selling fee's receipts
Payment
The item I sent has been delivered and it says funds available on the 27th June but nothing is showing in my balance and had not been paid to my bank any ideas please
Lost Item & Money Due to Severe Medical Emergency & eBay's Automated System - A Warning to Sellers
Hi everyone,I'm writing this post from a place of immense stress and frustration, hoping to share my recent experience to warn other sellers and perhaps find some advice. I feel as though I've been completely failed by eBay's system, and by rigid pro...
no printer, parcel force locations, other options
Hello,I bought an item, its faulty, return excepted. they have sent a label for me to print for parcel force, apparently post office will accept the return as well. but i have to print the label. does anyone know if the item could be collected if its...
Return faulty item received no refund
Bought a DeWalt 125mm grinder found it to be faulty contacted seller sent me return label posted it back to seller on 01/04/2025 send couple of emails to seller but now not responding anymore so I'm asking you for help being trying to contact you but...
Payment on pending
I sold my item last week, and it was delivered. eBay informed me that I would receive payment on June 30, 2025, but I haven't received it yet. Usually, eBay payments arrive early in the morning. Do you have any idea why the payment hasn't been receiv...
Account access
Hi. I’ve been locked out of my account for nearly a year due to eBay resetting my password without asking. Problem is, I don’t have access to the phone number I’m asked to recover or send a new password back, and it seems like the number starts with ...
Reopening a closed returns
Hi all, I would like to know how can I do reopen a closed returns.I am not sure what happened with the returns. But I think that something went wrong on the return process. Maybe I have closed the returns accidentally! Or something else happened.So, ...
Seller Misrepresented Used iPhone as New – eBay Return Not Available After 30 Days
Hello everyone, I’m looking for advice or assistance regarding a recent issue. I purchased an iPhone 13 Pro Max on 4th April 2025, who listed the item as “Brand New Sealed.” Three months later, I visited the Apple Store and was informed that the phon...
Non genuine watch received
I bought an Omega watch some time ago - all was ok with the buying and item arrived. I have had to tske it to Omega as the bracelet on the watch is loose and i needed it repairing or replacing. Omega have told me that it is not a genuine Omega bracel...
Return Reason
I want to return an item because it was made in china. But this is not a reason for return option.
Cancelled order by buyer
Cancelled order by buyer ebay want to charge me fees
Excuse my French but: *bleep*ing robbing *bleep*s. New delivery requirements are *bleep*.
Use our new (hardly any choice) simple postage service to get paid quicker. Absolute *bleep*! Was paying £1.55 for second class tracked with £20 comp, minimum now is £2.70 tracked 48. Same *bleep*ing service really. Item delivered today, funds should...
Resolved! Older UNSOLD items
How do I access my older UNSOLD items - more than 90 days?
Leaving Buyer Feedback Page.
Hello, Ebay suggested that you cover 4 topics in the written description of the purchase transaction that has occurred. A little green tick is made above the dialogue box to show topics you have mentioned. I often put "as pictured" in my feedback and...
Unable to post sold item as parcel shop won’t accept it
I have sold various things and for the first time dealing with eBay’s new postage system. As I understand it it offers buyers a choice of how they want things sent. And then I have to get them sent as directed. So buyers have chosen Evri. I was direc...
ebay telling lies
I listed an item using the words "Dorman Barlite Rotating Beacon".Ebay sent me an email stating I used the words "Emergency Police Siren rotating lights".I am at a total loss to understand how ebay can lie to me using words I did NOT use.The only com...
business account
I changed my account today from a personal to a business account and now i am being charged transaction fee, and i really dont like it. how can i go back from business acount to a personal one please.
Paying money to the seller
I bought a bodysuit , but it wasn’t delivered at the time. Later, my money was refunded—but now the package has arrived. I want to pay the seller, but they are not responding to any of my messages. What should I do? Please advise.
Unable to return an item for a refund due to seller moving
I've received a faulty item and I've agreed with Ebay customer service that the item should be returned and I will be paid a full refund on proof of delivery. However, the seller told me they are moving abroad and implies that there will be nobody th...
Debt
Please help. I’m trying to get in touch with customer service. I keep getting emails regarding fees owed when I am yet to sell the items listed. Now I’m receiving emails of debt collection if fees are not paid. Any suggestions of making contact with ...
seller
Hello everyoneI'm struggling with my seller performance on eBay My account has been marked as substandard but when I check my dashboard, I don't see any clear issues like canceled orders were anything but in almost 7years there are 4 returns or unres...
Resolved! Additional email address
Hi there,Is it possible to add a second email to the account so that someone else, as well as me, gets a email notification when a product is sold please? if so, how do i do this please?Thank you
photos of my listing used to sell item on Vinyed
HiAnyone ever had their listing copied and placed on Vinted without their knowledge? My listing is sitting on Vinted and I dont even have a Vinted account. Any pointers pleas
Cancellation of order
I purchased a Panasonic TV but subsequently requested cancellation of my order due to the seller not responding to messages. He has not responded to my request and all ebay keep saying is that the cancellation request is still open. I paid £342 bit c...
One item damaged in transit buyer want to keep other items
Hi A customer bought a lot of 2 items with simple delivery. One arrived broken in the packaging but the other was fine. They want to keep the good item and get some compensation for the other. Is this possible with simple delivery?
Fake coin
Bought a coin 3 months ago decided to sell with some others, no reply from the seller, i have been told these are being made in the london area and sold on ebay, i guess another reason to stop trading on ebay after 15 years?
Negative feedback
I've just received my first EVER negative feedback. I've got 5 stars on my item as described but customer said it was wrong, without reading description.They waited 3 weeks to give feedback and did not follow guidance on leaving negative feedback. Di...
I returned an iPhone I purchased, but eBay gave me till the 27th.
I purchased an iPhone on eBay. It did not work as it was supposed to so I returned it. eBay said I had to return it by June 27. I mailed it on June 25 and didn’t realize the tracking number wasn’t posted to my eBay account and eBay close the case I h...
