Buyer requesting return selected not as described, but they have purchased in error

[10sully30002010]

Buyer requesting return selected not as described, but they have purchased in error.

they didn’t check the part numbers which were clearly listed in the photos as part of the description.they didn’t check the part numbers which were clearly listed in the photos as part of the description.I will happily accept the return upon inspecting it.

also I have agreed with the buyer that they will pay for all the postage original and return. Will I be able to give them a part refund once I receive the item back.also I have agreed with the buyer that they will pay for all the postage original and return. Will I be able to give them a part refund once I receive the item back?.

Many thanks

[tressygirl]

For item not as described you have to fully refund and pay for the postage of the returned item.  You do not fully refund until the item is back with you. 

If the buyer has agreed to pay for the return postage cost, that's is between you and the buyer,  nothing can be enforced and they can repay you by cheque,  bank transfer or a PayPal Friends and Family Payment or you can send them a PayPal invoice.

  If  PayPal is used,  email addresses need to be exchanged, this can sometimes be found with the order details >>  Show Contact Info.    If not and you need to ask the seller for this,  make it very, very clear in your eBay messages,  as eBay do read these,  the reason for these exchanges.   Make it clear it's not to be used for an off eBay sale.  

@10sully30002010