One item damaged in transit buyer want to keep other items

Hi

 

A customer bought a lot of 2 items with simple delivery. One arrived broken in the packaging but the other was fine. They want to keep the good item and get some compensation for the other. Is this possible with simple delivery?

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One item damaged in transit buyer want to keep other items

jckl1957
Experienced Mentor

If the buyer opens a return, stating that their purchase was damaged in transit, then Ebay will refund them all of their money and tell them to keep the items.

 

 

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
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