Member To Member Support

Charged twice for postage

Buyer purchased 87pence Royal Mail option, but I now have a deduction for a yodel parcel and a label

DHL Simple delivery failure solution

Fell victim to DHL home collection of a large item this week. Booked for wednesday, failed to turn up by 7pm, called DHL the automated system said they were running late but still collecting. Called back at 7.30 and spoke to an operator after 25 mins...

Postage

I’ve sold an item with a £1.55 postal charge which is Royal Mail large letter. The Buyer has paid this charge but when I go into the postage label it says the buyer has selected a small parcel at £3.50 and the system is asking me to purchase a label ...

Changing parcel size

Recently sold two separate items to the same buyer. eBay combined the postage (I was paying)and provided only one postage label. However the maximum parcel size remained the same as for the individual items.This didn't really suit the items being sol...

Ongoing Technical Bug Preventing Me from Listing – Nearly 4 Months Unresolved

Hi everyone, I’m hoping someone here can help finally escalate this. It has now been almost four months since I first reported a technical issue that prevents me from creating or revising any listings on my account. Each time I try to list an item, I...

Only received fraction of payout, and ebay tells me its not on hold.

Hi, I recently sold an item worth £70, I sent a partial refund of £14 because I sent it off abit late and felt bad. Ebay had only given me £19. It says in payments that NO fees were charged or anything, yet I've only received a small fraction of my m...

QR postage code rejected by post office -how to get a replacement code from EBAY

Booked Courier Collections not being made

I am writing so bloody angry...I have waited in for 5 separate days for both Royal mail and DHL to pick up large items. Normally I would have posted these myself but I had deliveries coming to myself at the time of the sale completing. Today both DHL...

Over Half my listings have dissapeard

Afternoon,I am so blinking angry with Ebay right now..... I can't call them its saying its outside of their hours..... basically over half of my listing have vanished without trace!! I received a few messages from Ebay yesterday Evening saying x y an...

payments

Hi! I am in UK not so long and have not yet UK bank account. Is it possible to receive payment via PayPal untill I will cteate a bank account

Evri broke an item I sold. How do I get them to pay for the item?

Error made on Return Request

I may the wrong choice on a Return Request I made, and tried to alter the details, only to cancel the return request. Is there a chance to resend the return request, or do I have to wait a while for it to clear before resending it? Do please let me k...

Not paid by ebay after completing delivery

I have delivered my item but its not showing up and i have not been paid

My account shows delivery compleated but to a diffetant address

My account shows item delivered but to a differant addresd

Listings not appearing

I've recently checked some of my listings that aren't selling by doing a search for them. If i type the full item title it is in the top ten which is fine. If i type say 3 words from the title it doesn't appear at all. This can't be normal especially...

Is anyone else's account playing up?

Is anyone else unable to access messages, view balance and check their listings?

Postage

I want to offer Special Delivery and not Simple postage due to the value how do I do this. Thanks

Bought Item via ebay global shipping program that got lost in transit and ebay refused to refund me

Bought a 280 USD item from the US, with estimated delivery date of 26 september- 6 october. tracking hasnt updated for the item since 24th of september and never got delivered to my address, however it already arrived at the hub so ebay lost it. i th...

Discount not applied at checkout

I ordered 3 items from a seller and they were offering buy 2, get 1 free - add 3 to basket and discount will be applied at checkout. It wasn't. I have contacted seller who told me the discount would be applied at checkout. I went back and told them i...

Resolved! eBay Money Back Guarantee Issue

Hey eBay community,I’m a bit lost and confused about what’s going on with eBay customer service and the service I’m getting from them. I got an electric toothbrush on October 7th, and by the end of the month, when I tried to charge it, the charger di...

Refhhhhhhhjjjjjjjj

Dji Robin refund plz help itscthe wrong on÷

Increase of Selling Limits

Hello eBay Support,My name is Maksym, and I am requesting a manual review of my account’s selling limits.I am 19 years old, and I recently updated all personal information on my eBay account to my correct and current details. I have already completed...

Product Return

I had the misfortune of buying a product and eBay was under another name, so I sent it to a Royal Mail agency, which asked me for my details, but I don't have them or any ID. Everything is under a fictitious name and they didn't deliver it to me. Now...

Collection barcode

Hi, so I’ve stupidly deleted the eBay email with the collection barcode. I’ve also deleted the in app message as I was going to use the email. What an idiot. now I can’t find a collection barcode on the app anywhere. Please help. Thank you.

Resolved! Item being collected should be paid in advance?

HelloSold an expensive item that's collection only a few days ago, the auction winner hasn't paid ebay for the item yet but is wanting to come in a couple of days to collect. I've informed the buyer that I require the collection code in order to rele...

Product recalls : EBay's responsibility and feedback for the seller

I have just had an E Mail from EBay about a product recall and they have advised me to contact the seller. Helpfully (not....) the E Mail was from an "unmonitored E Mail address".Doing some research it appears EBay will not get involved and I must th...

Adding Collect in Person Option to Simple Delivery

Hi I am trying to list a bulky item (a folding chair) and simple delivery is coming up with a bulky postage option via DHL which seems fine. I would like to also add collect in person as an alternative option but can't figure out how to do this. Is i...

Ebay selling clinic issues

Hi, I had an ebay seller clinic appointment on Tuesday but there were technical issues with the phone line so we couldn't complete the call. I haven't heard anything from ebay since. I tried calling them but the line said to call back during there op...

Agent

he purchased the item he didn’t show up to collecti lost 153 buyers that they was watching the item and interested to buy also left me negative feedback The seller didn t call after I send the no after purchase.I actually did . Check inbox .

Collecting from a DHL courier

Hi I’ve sold apparently my old dive bag. The buyer has paid for a courier allegedly but they have not collected the item on two occasions now! No need for a pre paid label etc etc ! Is this a scam as I cannot cancel my order now as I would need to re...

DHL haven’t collected a large parcel

I sold a large item and was only allowed to choose DHL collection service. There was no option for drop off or any other courier. but it’s been 4 days and still it’s waiting for collection. I’ve tried ringing emailing messages but don’t get any other...

item developed a fault under 1 year guarantee

Seller failed to respond to my 1st 2 messages. In my 3rd message I reminded him that, under ebay rules, he was obliged to respond to me within 2 days - he answered immediately! It took a few days for seller to admit he'd received phone and I gave him...

10+ in stock

Why do some sellers say 10+ in stock when I ordered 5 of an item, it has taken to long to be dispatched; they obviously don't have 5 in stock.

Christmas bauble damaged

I had ordered a special Christmas bauble in memory of my mum who passed away last year and when it arrived, it was damaged. The seller must have known it was like this as the padding it came in was excellent yet it was still sent to me. This has made...

Listing non removal

In February 2025 I made a successful sale, the items were collected, monies paid, ebay notified. Now, 9 months later, I've been contacted by another buyer saying he's paid money for this item and can I arrange for him to collect. Why is this item sti...

false reason of cancelation

I would like to report a dishonest seller. He didn't send my parcel twice and gave a false reason for the cancellation. how can I do ?

Need some advice on handling a return

Hi, I've been selling privately for a few years and I've only dealt with one return in the past (nice easy one) so I'm unsure how to handle this. I sold a 4 year old gaming laptop, the buyer said the graphics card was underperforming and requested a ...

Ebay removed my listing

Ebay removed my listing because they said i am violating their policy rules by listing a fake or counterfeit item. But they should know i bought this item from ebay, and am reselling it back on my listing,as the boy i had bought it for as a xmas gift...

Cancelling an item with bids

Hi All, Ive been made aware an item I'm selling is counterfeit. I purchased off ebay. Ive tried to cancel the item but the only option it gives me is end item and sell to highest bidder How do I cancel. As now set up a retirn for the original purchas...

UK £2 pound coin, anniversary of the golden guinea,

The site is littered with people offering these coins with printing errors but the Royal mint has issued a statement saying no such genuine coins exist.Caveat emptor

Resolved! Option to leave feedback for seller isn't available.

I am well used to Ebay but now I can't seem to be able to leave feedback for my buyers.

I have had a non delivery case opened from over a month after delivery date the want a refund

Case opened for non delivery after over a month after the delivery date . I have proof of postage still it was royalmail 2nd class. i contact the buyer twice with no response Can't up load to because it's not a tracking number and advice for now or t...

Requesting your personal data

Hi all, I requested to download my personal data over four days ago now, and am still waiting. I have requested this data before and it has never taken this long?

How to report an eBay user for an invalid bid retraction

eBay’s bid retraction policy states that a user can retract a bid if they accidentally entered the wrong amount, but they must then enter another bid for the correct amount right away. A user has retracted a bid on one of my items but has failed to e...

Buyer not wanting to buy after auction ends

I have a buyer for a iPhone 17 pro max that outbid another buyer on the last days of the auction but when the auction ended he said he doesn’t want to buy it anymore what do I do

I brought two suede jackets new with tags

I brought two suede jackets described bran new with tags. When l received them separately ,l inspected them both all over.One jacket l look at the inside cuffs and inside of the jacket and stretch waist band l knew it had been worked even though the ...

No Royal Mail International Shipping Options?

I haven't had any Royal Mail International shipping options for sometime, has eBay removed them? I am talking about large postable items up to 100g or 250g and small parcel up to 250g or 500g, in all cases I am not getting Royal Mail shipping options

Item not received

Today 27 of November 2025 I was supposed to receive my order but I received an email from Royal Mail they said your address is incorrect we are not able to deliver for you. This is my tracking number YA353029035GBwhat should I do now when can I recei...

Unable to post a very small item, only a large letter at around £2.72

Hello Ebayer's I am an elderly gentleman with about 1400 Ebay deals mostly bought, with a 100% feedback, I have never sold much because I find Ebay troublesome, even more now.Last week I sold some Zappers, the sticky badges on paper, I was able to pa...

How can I remove prompts on my phone for each item unsold or relisted?

Just today it started, every time something is listed or relisted or an item hasn’t sold my phone pings and it’s driving me mad. How can I stop these notifications please?

Returns labels

I recently started listing and unfortunately sent the wrong item to a buyer.We started a return and I received an email saying that eBay would send the buyer a returns label.The buyer has not received it and I cannot find anywhere to get a label from...

International shipping

USA seller has item (a small clock) being auctioned at present (bids have already been received) with shipping to UK listed as costing $76.04 (£57.49). Ebay International Postage is listed as the shipping method. I have bought two very similar items ...

non paying bidder

Bidder placed 9 seperate bids on one of my items so clearly wanted it, but refused to pay, A slap on the wrist from ebay and nothing for me. I thought once you bid on an item and won it you were legally obliged to Complete the purchase - apparently N...

Bidding

I bid £40 on an item, I was the highest bidder, and it sold for £38.74. Does anyone know why? This has happened before, it is so frustrating.

Warning: My Experience After Switching to Evri (Please Read Before You Do)

Hi everyone, I wanted to share my experience as a warning to other sellers who may be considering switching to Evri.Since moving from Royal Mail/DPD to Evri, our delivery performance has dropped significantly. Delays have become the norm rather than ...

eBay Account Restricted Without Explanation - Still Being Asked to Pay Fees

I’m sharing my recent experience with an unexplained account restriction on eBay, in hopes of getting clarification and highlighting a broader concern.My account was suddenly restricted from selling and buying without any prior warning or explanation...

Variation warning sign

Hello,Missing name in the variation specifics or variation specifics set. Hello, When trying to complete a listing we get this message as above. We go to edit the variations and then get an error sign and told to look back again in a while. Any help ...

returns

I bought a phone and I want to return it, but in the meantime I lost my eBay account data and I can't find the product among the purchased items. How can I return it?

Resolved! Buyer slected Evri for postage, had to post with royal mail.

as the title suggests, had to post with royal mail tracked 24 instead of evri as two shops i went too on the way home from work machines were down and not working, in haste i got worried and sent by royal mail and paid the postage myself.I have infor...

Mark item as dispatched

How do I mark item as dispatched , it’s not available in the menus

Postage

My buyer has paid for postage but now as I am about to print my label I am being asked to pay again. I am fairly new to this but my 3 other items did not have this problem. What should I do?

Return

Hi,I would like to return the tyres I purchased. While starting the return processI accidentally clicked that I no longer need to make a return, but I actually still want to return the tyres. Could you please reopen the return request for me or tell ...

US dollar screen and no listings. Why am i getting this in the UK

Why am I getting this screen in the UK. I have 17 listings

Listing a Linen bus sign

I would like to list a Vintage linen bus sign ( £109 ) weighing just 1 kg, parcel size 94 x 9 x 10 cm guidance is confusing. Thank you.

Resolved! Custom postage

Hi there. Is there any way of still using Custom Postage please ? I hate ebay's monopolistic approach of forcing you to use Simple Postage and would like to continue to make my own arrangements and set my own charges. Its worked well for 10 years for...

Problem Loading a Video Clip to Listing

Hi I am trying to add a short video clip to a listing but the upload either gets stuck at around 20% or fails to upload with an error messge. As far as I am aware it meets all the criteria regarding length, resolution, format, etc. I have tried on a ...

Payment for an item I refunded

I refunded an item by accident as I got mixed it mixed up with another item, I have since asked the person to bank transfer, PayPal or relist an empty box/item for them to buy and I can just send that to get my funds but are not doing so, what can I ...

Opened Package - no item inside upon delivery

Sold an item to a buyer (Item: 236355580944), all good. Posted, kept reciept of postage and bagan tracking - still no issues. Package today marked as delivered - great. Buyer contacts me and informs me that NO Item in package - packaging was ripped o...

multiple by same seller

When purchasing multiple items from the same seller, how can you prevent eBay from adding the shipping costs for each item?

funds deducted by ebay wrongly

Hi, I was trying to buy a perfume from eBay, then tried to use klarna 3-instruments payment method, however when I paid the first instrument by my credit card while klarna instrument method rejected this order which means this order was not purchased...

Only 1 item in package when there should be 2 and I paid for 2

I bought a protective single cover from a reputable seller on EBay at the beginning of November. The seller was offering if you bought 2 you would get 10% discount you bought 3 you got 20% discount and so on. So I purchased 2 as I could give the seco...

postage .

I paid the seller for the item including postage , and now delivery company has sent me a large delivery bill for a item Ii have already received , is this a scam or why hasn't the seller paid it .

eBay U

Hey everyone , I recently entered the eBay sellers up n coming competition which the cutoff date was a few days ago - I had video links stored on drop box for the entry. I had an email from dropbox saying someone called Samuel Hickley wants to view t...

Product safety recall - refund help

Hello all, i purchased an item from a seller. I have since recieved a product recall notice for safety reasons for the item. The item was purchased new. The seller is unable to repair or replace the item and they are refusing a refund and refusing to...

can I create a report of all my listings on a particular date

for tax purposes I need a report of all my listings on 1/4/2025........ any ideas?

buy it now button is greyed out.

buy it now button is greyed out when I list my items to sell why? please anyone help that's a seller thank you

Get rid of Evri

Please Ebay, I beg you, get rid of Evri.Every time one of my purchases on Ebay is delivered through Evri I have issues with them marking things as delivered when they haven't been, marking failed attempted deliveries when they never attempted the act...

Buyer refunded but kept items

Need help please.so long story short, I sold a bundle of teddys for £1000 the buyer received the item but said some had stains/marked so wanted a refund however these marks was mentioned in the description. The buyer then went straight to PayPal for ...

Postage

I have recently sold an item (ref 136740417078 ) for £2 only.It was just a small document.The buyer lives in the USA. EBay gave me directions to print a UPS postage label.I did this and took it to a UPS point who said that they are not accepting any ...

item found in hedge

item was found in hedge by someone who just happened to know my daughter, item is still showing as not delivered, have contacted seller, but don't know what further to do anyone had experience

Postage of knives (for over 18s only) Age Verification postage required

Hi. I Listed an item yesterday (new cheese knives) and Ebay have hidden because I should have asked for Age Verification postage - I can't work out how to change it.

EBay won’t refund me after item not delivered.

Hi allso I bought a shirt from a seller on Ebay and the seller sent it out with Evri , it was due to be delivered on wed last week I then get a message saying there was a 24 hr delay on the delivery. I didn’t hear anything else from Evri for another ...

I submitted a cancelation request, the seller replied once and now does not reply to my messages

I submitted a cancelation request, the seller replied once and now does not reply to my messages and now I can not report my item has not arrived because a cancelation is in process how do I get a refund

VAT threshold, where to look the total of sales

Where to look exactly, its only 3 days days has left of November and I'm not planning to pass vat threshold this month, if I check the sales menu they show one amount, if I look at the 'seller level'- different amount, who knows which one is correct?...

eCP on label

Buyer has requested an eCP on the label but doesn't appear on paid label I've printed.

Sold an item which I want to post today but I can't find the code needed for taking it to the shop

I need help to find the code needed to post my item I can seem to find it

Qr code for return not working

As in the tittle. Royal Mail QR code for return not working, what to do now ?

Account help

Hii have had my account payments restricted for the past 8 weeks, i was still able to sell items and post them but not receive payments from my account. I have had ongoing dialogue with ebay via email for the duration of the restriction. They said th...

Ebay not contacting me

I have several loops of ebay promising to contact me but nobody does. Plus their chat services keeps giving me misleading advice. Does ebay have a complaints email or address?

No incoming Feedback

I recently moved from Windows 10 to Windows 11,I have since bought and sold 7 items with no issues. I have left positive Feedback for Buyers/Sellers but my Feedback is stuck on 945,100% positive since October 6th.ie I have not received any Feedback.I...

New postage scheme

What do I do about the new postage scheme when I don't have a printer or smart phone I have a Nokia. How do I post items and get QR code?

offer rejected by ebay

I am selling an item. A potential buyer has made an offer but it has been automatically rejected by ebay. Where can i see proof of this on ebay website?

Quickfile accounts problem

Hi, For my business I use Quickfile accounting, I had my eBay sales linked to this and it logged all sales and charges automatically making life easy, it worked perfectly for over a year but now when I log in to my quickfile account eBay banking is d...

New Low Price?

Why does this tag appear on some of my listings when the price hasn't changed!!!!??

posting to Republic of Ireland

If posting to Republic of Ireland, does it go by shipping programme or just normal Royal MailThanks in advance

sending an electric clock to Japan

i have been asked by a buyer in japan if i can post an vinatge electric clock directly to them as they say "Recently, eBay’s Global Shipping Program (eBay International Shipping)automatically rejects vintage clocks and returns them to the seller when...

I keep receiving a parcel from ebay simple delivery (Evri), which has the incorrect postcode)

I received a parcel almost 3 weeks ago via Evri, which has my postcode, but an address in a different town. I wrote the correct postcode on it and returned it to the local Evri shop. It has now appeared at my house again! There is no seller identific...

Selling

XMax V3 Pro vapouriser. Why am I not allowed to sell one of these, when they are readily available to buy on here.

Is it possible to get my item back from the global shipping hub after it was restricted

My little RC engine that I sold was en route to Australia got confiscated. Undeliverable! I've been allowed to keep payment but I can't get my engine back. Has anyone managed to get anything back? What do they do with these items?

Is this spam

is this a spam customer?

eBay AI Activate - warning! It is constantly making big errors.

I have been using IA Activate for last 3 days. Simple task. Crete an listing through listing tool. Very popular tool as i understand. vary simple files. But it fails. Very often I have to wait 30 minutes for a file or html listing description. Each t...

Damaged Fuggler return = guest checkout problem

Hi can anyone help...I ordered a fuggler for my daughter for xmas, it arrived with scratched eyes so wanted to return it, but because I ordered via guest checkout it wont let me receive the return label on the link: saying sorry problem ay ebay end.....

return damaged on route back to seller,can i still get my money back

i brought an item that seller said was the right one for my machine was not so returned it got damaged on rioute can i still get my refund from him as sent it back by courier without doing a return thought ebay

Resolved! Buyer wanting refund

I'm not an eBay shop and I'm both a buyer and seller. I've been on eBay 19 years and have 100% positive feedback. I only sell items that I would be happy to receive myself and I always hope that both myself and the buyer benefit. I recently sold an i...

are you paying to advertise on ebay???

I have been on ebay for well over a decade. I do not and I have never paid to be seen anywhere on ebay or outside of ebay. I pay more than enough to be on ebay. I have seen a number o.f possibly private, sellers recently bemoaning the lack of views t...

Is seller trying to scam me

Hi bought silver 1kg bar today, seller had 10 and all have sold .Just received message from seller staying here will send letter to my address 1st to make sure its correct before sending item??? My address is veifed with ebay has been for years.Am wo...

Resolved! refurbished items

hello community im new to ebay, i was wondering how accurate the grading system i on ebay refurbished items and how i spot bad refurbs before buying?

Beer glass sales not accepted blocked by Alcohol notice..help required

Im trying to sell empty beer glasses and advised that is unacceptable as it appears contains alcoholhow do I get round this?

combined shipping - disaster

I offer combined postagemy shop settings are set to ccombine postage automaticallyI do not need instant paymentmy shop is set to not demand instant payment so that shoppers can shop and pay for all items with combined postageWHY IS EBAY PREVENTING TH...

Sent Humax back .got refunded. The box got sent back to me. Texted seller no response.

Sent humax box back .got refund. But a week later the humax got sent back to me. Saying wrong address. Tried contacting seller couple of times. But No response.

Dear Sir

Dear Sir/Madam, Yesterday, I returned a car video camera to the seller because it was a second-hand item with a weak battery. I paid £5.44 at the post office for the return delivery, but the package could not be delivered as there was nobody availabl...

Seller shipping order 2 weeks after payment

Hi, i bought an item, ive paid for it and the seller forgot to mention in the description that he is out of town and cant ship it until 2 weeks. The postage originally said the item will be shipped within 2 days of purchase. so now i have 2 options1....

I am not receiving offers from sellers.

I am not receiving offer notifications from sellers even though I have offers set up. When I check on one of these listings I can see a list of expired offers, some of which I would have accepted. I have some listings set to automatically accept or r...

cant bid because of where i live

i live in scotland also have a house in spain When in spain sometimes want to buy /bid for e bay items however when i try to bid for something --whilst in spain--- im advised that seller wont post to spain As i dont want anything sent to spain how ca...

Buyer not responding to collection request

I have sold an item 2 weeks ago with local collection as the only delivery option. The buyer has paid but is not answering my messages asking when they can collect. What else can I do?

Posting items

I have recently sold an item. I was unable to print a label due to an apparent wrong address. Seller provided address to which I have posted but I cannot find how to mark as despatched although the royal mail tracking now says delivered. Can anyone h...

I sold 2 items to the same person with simple delivery

So i sold 2 items, individually the items qualified for simple delivery but the same person bought both now i can only appear to obtain one label and together the items exceed the parameters of the package permitted in both size and weight. How do i ...

Resolved! No funds in account but a healthy balance?

Hello, I have money in my account and want to purchase item, but I can’t buy as EBay say no funds available, what’s going on? Please advise,Thanks.

Reopening a closed Return

Please help, I returned an item accidentally, and I’ve now posted it with the label via RoyalMail post office. How can I inform eBay of this, since I can not reopen the return?

Payment method

I have placed the order for the very first time and pay through klarna for the first time also, what if I don’t want to pay by klarna and wanted to pay full direct through bank?

DHL eCommerce UK not collected

Help!!! .So simple delivery said only way to send parcel because of size is DHL collection. Arranged for today and waited in. Recieved message saying will be collected between 17:45 and 19:45. Well they ain't collected. What now as I dont know how to...

(Seller) Item arrived damaged so refunded - how to claim for damage in transit

I have just had a frustrating phone call with eBay for 40 minutes trying to resolve the following issue: I sold a guitar amp and it arrived damaged. I contacted eBay and they said I needed to get it sent back to me so I could claim for it being damag...

Multitude of problems

Hello all, recently been using ebay here and there after a long time of staying away and am reminded why I left to begin with.1: Why did they remove the "request total" "request invoice" "request combined shipping" options? Not available in any firef...

Cannot receive payment from account

Hi after some help. Sold an item and been paid but when I try to get the payment it says I need to change my account to US$ to accept the cash. But I’m a UK account with UK sales. help!

Subject: Issue With Local Pickup Order – Pickup Code Not Provided (Order 20-13850-03691)

Dear eBay Customer Support, I am writing regarding Order 20-13850-03691, which was sold through the Local Pickup option. I am experiencing an issue because the buyer did not provide or confirm the pickup code during the pickup process.This was my fir...

Kymco agility mobility scooter

I just sold a kymco agility mobility scooter through ebay the listing needs to be taken down I explained to the ebay automated but does not understand what I am saying please take listing down immediately

Failed dhl collection! Then sent by royal mail, cant find a way to overide / update posting off deta

Hi there, how do I over ride / update sales process as dhl failed to collect, so I posted via royal mail!Also, how do I get the postage fee if ebay has separately collected this fee?

XK 11,500lbs Car Lift 1150 2 Post Lift Auto Truck Hoist 220V Two Post Lift R rojhat_1 (0) Business S

Hi how can I tell if this is a genuine item or a scam as its a lot cheaper than othersThanks Fred

DHL collected wrong item

I sold a guitar through ebay and the "simple delivery" service chose DHL. I labelled my box for them and contacted them on the phone to state I wouldn't be present but I explained where it was and that it was labelled. I then get a message hours late...

personalisation

I have completed the personalisation to complete my first listing but it doesn't show up for the customer. What can i do.

Evri postage

Whenever a seller uses Evri to send my orders i NEVER recieve my items

Sudden Shock of Promoted Listings Priority fee

I have unwittingly run up cost of about £50 for "Promoted Listings - Priority fee" I don't know how that has happened, I didn't even sell the £16 item!!! I hope someone can explain how that has happened and do I owe that money?

Agent

I need eBay to contact DPD to update my shipping address DPD are asking for an account number please help me with this thanks

Faulty item

I want to return an item which I bought in March 2025 and is within the sellers stipulated one year warranty. It has developed a fault. Seller has not sent a return address and the system on eBay is not enabling me to resolve the issue.

Combining postage

Hi all. I have a buyer who has bought 2 toys form me but has paid simple delivery seperately for each. My intention would be to post 1 package containing both toys. Is there a way of doingt this so that the buyer does not pay 2 lots of postage?

import tax

i bought something from ebay.uk and the import tax was included in the price, now the item arrived to my country and it was retained by the customs, and i had to repay the import tax. local costums say that its not their problem the documents wernt i...

Share listing showing US.

I'm on Ebay.UK but if I share an item it comes up as Ebay.US .If I try to sell an item there is a not able to be shipped message.All my settings are correct etc. Cookies deleted etcTried on desktop, Is the only answer a new account ?Thanks

Violation of intellectual property

I have a problem with at least two Ebay shops that have prints of my original art listed for sale without my permission.When I use the procedure on Ebay to ‘Report a seller’ with the option 'The seller has violated one of Ebay’s policies’ the message...

Leaving Ebay. My funds are on hold all of a sudden. I spoke with eBay about the purchase a fake purc

I recently informed eBay I would be leaving. I disagree with their policy for persons on here to sell fake works of art. eBay says it is not in their remit. Now my funds are on hold and eBay would like more of my banking details. It was never a probl...

Item Bought on eBay is NOT SAFE

I can't get eBay to chase up an issue with an item I bought 11 Apr, 2024, that trading Standards have said is not safe to use. The Seller does not respond to my messages. In the eBay search tool for past sales, the item is not there, probably due to ...

How do i stop people sending me offers its spam

as above how do i stop people sending me random offers for things i may of just glanced at and have no real interest in ? these offers are not easily deleted, clutter the home page and just spam me i have looked everywhere

Return Request Turning Hostile

I placed a listing for a Dry Robe with every measurement and detail described on the listing, photos etc. The coat was new with labels and packaging.I have now received a return request saying "doesn't fit"I contacted the buyer to request more inform...

Fake QC45 Bose headphones

I have reported to Ebay about the sale of Bose QC45 headphones which on buying one proved to be a cheap fake copy. (I got my money back). Having brought the matter to the attention of Ebay re these fakes the answer came back AND GET THIS they were ok...

Refund

I have been waiting for a refund since February for faulty goods all they offer is excuses after excuses ( we over looked your case, it’s with the finance team, we tried refunding your bank they don’t have my bank details ) eBay are not interested as...

age verification

why am I asked to provide age verification to buy a small metal slitting circular saw when I first registered with Ebay more than 18 years ago - and why am I not able to use a debit card? Why are other verification methods not available - I have no n...

Advice please

I bought an item from a seller a couple of months ago. It arrived I left feedback and thought that was the end of it. Seller repeatedly asking me if item received despite me responding (and them acknowledging). They keep emailing every few weeks same...

Simple delivery

Hi! Two questions:Have you received any orders from these regions when using Simple Delivery — Western Isles, Inverness, Kirkweil, or Orkney?And secondly, in bulk editing, can you edit shipping options for Simple Delivery, or does everything have to ...

Royal Mail Tracked 48 didn't deliver

15 DAYS & not delivered.You cannot talk to anyone, either ebay or Royal Mail, their preferred postal service they FORCE sellers to use.Can anyone help?

Over charged for item

Hi how do I contact EBAY uk ? I have been overcharged on an item I made an offer on. I have contacted seller who told me it's an Ebay mistake and to contact Ebay. Can't find a way as all choices are preset ie return item, contact seller etc.Thanks Ro...

Resolved! Why is a genuine hallmarked sterling silver choker being listed with simple delivery?

I listed the named item and it didnt sell. Previously i listed it under custom postage. Anyone have any idea why when i go to relist i get this message. My understanding that genuine sterling silver is excluded. Once you update this listing, Simple D...

Unknown ebay charges

Hi, I have from my HSBC credit card 7-8 unknown ebay charges, few days in a row, that credit card I didn't register on my ebay account, but from 4 th November until 18 th November, they charged my credit card with purchases I don't recognise. I've tr...

Hi Just return the item back today but return died about December 10 so on

Hi I send samsung galaxy s21 item has been returned back today at post office Wednesday 26 November 2025, but the return date was on the 10th December but I won't be home on that week, ebay has sent me return label and I have post it today, I have me...

Global Shipping

I have a listing with Global Shipping available.I received an offer and accepted it, but the buyer is saying it won't ship to his destination (Japan).I have re-checked the listing and it definitely is checked for Global Shipping. Japan is listed unde...

Selecting category

Hi I'm selling a car for my mother.It's been listed for a week and only 9 views. It's listed under cars, other.I can't seem to change it to just cars.Also when I search for it under nearest first, it doesn't appear...Help please...

Chat Stuck

HI Everyone, my chat has been stuck =. I'm unable to chat with ebay customer support and also the I can not make a call. This has been from more than 30 days.

Resolved! Private offers

I have an item listed for auction, with a Buy it Now price. A buyer has sent me a private offer via Contact the Seller. The offer is below the listed price and I am happy to accept but how do I do this? The buyer must still pay the BPF and pay throug...

Postage

Item is large letter and buyer paid £2.20. E nay says seller selected small parcel at £3.70. The item sold for .99p.E Bay are no help, what do I do ?

Resolved! HAVING TROUBLE UPDATING TRACKING NUMBER

Hi,I am having trouble finding the drop down for updating the tracking data.I have done this before, but I cannot find the drop down.Can anyone help?

Using Simple Delivery Item Not Received I Have Refunded The Buyer Can I Get My Money Back

Hi guysI had a lovely buyer who hasn’t received his parcel. ( Due to Evri issues ) He’s put in an item not received request and I have refunded him.Now I am confused as to what I do. I have lost the payment and the item.I believe I used Simple Delive...

Trying to contact buyers who send offers

I have recently missed two offers from buyers for an item. Is there anyway to contact these buyers to ask them to submite their offers again?

Wrong amount

I was charged a larger amount than was in the description. The discount was not automatically applied. ok

eBay authenticity guarantee

Hi all Has anyone had an issues with eBays authenticity guarantee? I have a personal (men's Fendi Rain Jacket) that i bought over 17 years, obviously i don't have the receipt or tags. I know its 100% genuine as I bought from Fendi in London, but eBay...

Whats the point

i watched, bid, won and paid for a Topps Luis Diaz card on Sunday morning (23 Nov). the card was a limited edition numbered 185/399. The seller refunded me on Sunday afternoon.(23 Nov) but gave no reason why! On Monday morning (24 Nov) whilst searchi...

Simple Delivery ....... IS ANY THING BUT !!

Dear Ebay why have you messed with a delivery service that wasn't broken and forced this simple delivery service upon sellers ? All of my listing are offered with free delivery and no i can no longer adjust a simple delivery label if a purchaser buys...

Fruad

Please I help, I paid for iphone and the seller sent me a compass in the box. Please what can I do.

Cancellation of order

I believed I said yes to the buyer asking for a cancellation but accidentally hit decline. I would like to accept their cancellation. I am also wary of this user as they just joined eBay yesterday and has straight away cancelled an order after sendin...

ebay and hmrc

can I stop HMRC from accessing my eBay account ? I have recently sold about 100 items now I am down to selling small amounts I do not have a business it is only selling to keep my hobby going which is i small valued items I purchase on eBay.

Delaying postage following payment

Hi,A buyer has bought and paid for an item but asked me to delay posting until late next week as they are on holiday.The pre-paid postage label states that i need to post by this fri.Can I / How do I extend the label??

Pre order

I sold a item as preorder. Postage is through ebay. I wont received item for 2 months. Once received can i still post through ebays postal services as it keeps saying post now and postage has been paid

Advice on item already listed by me

I am a very old ebay user. I had long time away lost my 100% buyer and seller account. I had very hard life issue i am back. Listed a new phone. But i cant revise its model. I need any ideas of how to go on. Please? I posted a phone. I was told it wa...

Help

I bought a skirt of eBay as a guest and the skirt has came back completely different from the pictures and a completely different style and colour. What should I do?

Parts are missing from box

Bought a transmission jack and when it was delivered the box was ripped, so not sure whos to blame,

Courier not collected the sold item from my address

Help please. I’ve sold an item and arranged delivery through eBay and dhl. However dhl haven’t picked up the item for 5 days despite daily emails saying they will. Can I receive all my funds including postage costs that the buyer has paid and arrange...

I don't have an Evri drop off near me but only have that option to send!

My item has sold and I've only got one option to send by Evri.I don't have a car and my nearest Evri drop off is in another town. I thought it was going to be royal mail which is a 2 minute walk from my house. How do i change the shipping method?

Are messages down, does anyone know?

Simple question - is anyone else having issues with messaging. I seem not to be able to reply To messages.

Resolved! How many days after delivery must a return request be made by?

Simple question but I cannot find the answer anywhere. How many days after delivery must a Return Request be made by? This is a USA delivery, and I would like to know how long I have to wait before I can assume it is OK and take the money. I believe ...

Incorrect price

I´ve had an item for sale for 300 pounds for a long while. I decided to reduce the price today, to 220 pounds. However, when I checked the listing afterwards, the price is actually 275.78. Does anyone know why or how to fix it. I can´t get to custome...

Views

Hi,I keep losing my views totals for the items I have listed, at the end of last week I listed an item and it received 5 views quite quick, over last weekend the views disappeared to zero, and now stands at 1 view...what's going on?

Knives and bladed items policy

I am trying to sell a coal shovel of which there are several similar ones already for sale on ebay.Every time I list it it gets taken down as the ebay Ai bots think it is a bladed weapon.Anyone got any suggestions how I can get round the issue?

Glendale Consolidation Centre Illinois USA : Article sat there for 15 days not moving

I have an article coming from USA to UK but it has been stuck in the eBay consolidation centre in Glendale Illinois USA for 15 days, has anyone had any experience of long delays. eBay customer service are a waste of time saying to wait until December...

Seller claimed goods were 'made in the UK'.

But clearly it was NOT. The package arrived from China and inside was the name of the Chinese man. co. clearly printed on a label. This is fraudulent trading. It is conning customers into buying with the belief that the item is UK made. How on earth ...

Item not as described

Hi. I ordered a pair of navy size 6 women's chelsea boots. Received today. Boots as shown in photos but they are enormous, definitely not women's size 6, but more a men's size 6 and actually look like men's boots in reality. Returns are not accepted....

Returns

I ordered 2 coats. Seller stated items were in London. Parcel arrived today and I decided to keep one coat and return the other. There was absolutely no option offered for printing QR code as usual. After clicking the return option an address in Chin...

Age verification delivery

Could someone please tell me how to get age verification postage through simple delivery as it doesn't give me the option

Price changed, tried to cancel 6 minutes later but denied

Ordered a product supposed to cost £0.99p with free postage, but received a message saying cost = £ 3.25. Tried to cancel 6 minutes after ordering but denied by seller as 'already despatched ' REALLY ' - AVOID this seller/scammer

Seller not responding to messages, which means I cannot collect an item I have bought

What do I do when a seller is not answering messages, after I've purchased an item, which means I cannot arrange collection. I can't find how to address this in the eBay help and assistance. I tried to cancel the order, but this was refused by eBay!!

warranty return

Bought a mobile phone from a seller, phone has 12 months warranty, phone went faulty and I contacted seller who wanted it returning to them, they paid postage, seller received phone on the 11th November, have tried to contact them 4 times for an upda...

order

I have been asked to click received on an order which hasn`t been delivered to me so the seller can get paid quickly , should I do this ?

collecting an item

if after selling an item the buyer wants to collect how do i reimburse postage and sort out a collection code. ThanksDuncan Graham

Resolved! Can't find the QR code for my label

I have purchased the label, but my printer has suddenly stopped working. Where can I find the QR code please? It's not on the confirmation 'your postage label is ready' email.

Resolved! buyer

contact number for ebay need to speak to them

Items not showing

Dear Ebay I am new to ebay and I have a query. I have been provided with ebay item numbers but when I dial these in it states the following why is this? No exact matches foundSave this search to receive email alerts and notifications when new items a...

Dont let me paid for the item

I have won a bidBut this transaction dont let me send it to jersey channel islandsIts a gift for my sisterHave contact the seller but they cant change itI would like to cancel that transaction please

A seller has asked for my email address to send me a link to pay for a delivery that should be free

A seller has asked for my email address to send me a link to pay for a delivery that was advertised as free delivery. Is this normal.

Postage

Every time I use simply postage and press it comes up weight and size it will not let me put any thing up for sale and it will not let me pick my own postage

I have not received my order

I ordered a hayatti pro max,which was suppoused to be delivered 4 days ago,i opened a request for an itrm not being delivered and pressed on "i still want my item",after this I closed the request thinking that i will get a refund as i was going to bu...

International shipping costs not visible

Hi! The seller told me international shipping is enabled. However, I can't see it and can't complete the purchase. How do I fix this? I tried contacting eBay, but the automated chat is useless. Thanks

How to stope receiving klarna codes?

I keep receiving klarna money off codes I am not interested. the problem is they are showing up on so many listings and I just wanna see a simple price, not a price after £5 off from klarna. It’s like an annoying virus. is there a way to stop them be...