Seller News: September 2025
Read the latest updates to streamline your selling experience.
Forum Posts
QR codes for large letters do not work at Royal Mail delivery office but eBay do not...
So, we now have to use Simple Delivery and QR codes are generated but the QR codes for 'large letters' do not work in the Royal Mail delivery office. They work fine for parcels but not large letters. So, even though eBay allow you to generate a QR co...
posting via ups to the usa problems
2 out of 3 watches that I've recently sent to the US have not arrived. They get to the States then stop saying missing customs information on the tracking page. I have included 3 copies of the commercial invoice taped to the package. When I contact U...
changge for posting an item to delivering in person
I've just sold an item with postae as an option. The buyer has paid for postage but I am now concerned that the item is too fragile to be sent by post.. As the buyer is a reasonable distance from me I am happy to deliver it in. person. How does the b...
Shipping and fees
Hiseller has paid shipping by mistake when he is com8ng around to pick up item.he has paid postage which hasn’t come to me. How do we go about getting the postage money back to him?Many thanks
I've opted in to GSP but cannot sell item to send to Sweden - why?
A buyer in Sweden wants to buy an item I listed this afternoon. She says the listing does not allow international shipping but I am opted into GSP and this has worked before with items listed with simple delivery (this is a private seller account). A...
Inpost collection
Does anyone know if I can set an Inpost location as a delivery address? If so, how do I go about adding it correctly?
Postage help please
Helloi I haven’t sold on eBay for some years I have just sold an camera worth £200ebay postage is confusing me . All I can seem to do is generate a QR code. To take it to a drop of parcel box . Does the QR code tell Royal Mail where to send it and wh...
Send dinner knives.
Send dinner knives. Carrier approved by ebay please
Postage
I don’t have a printer so print a label can I get that printed off at the post office?
Help regarding Postage on a Sunday
Hi.I've just received a notification that my Item has been posted.It is currently Sunday and I had purchased the item earlier today.However I am a little bit confused as I had originally thought Royal Mail don't typically accept collections on Sunday...
Postage
Hi I sold 10 items in one sale and the postage didn’t change now it’s not enough to cover the label is there anything I can do please?
Add extra Postage insurance
The postage insurance is not enough to cover the item how do I increase the cover
Dates
That's it for me, once again a sellar has changed the delivery date on a item I needed its no good to me now .I bought it because of the date there's no point even contacting ebay they are as good as a chocolate teapot.my wife is having similar probl...
How an I cancel a label that is not used
A buyer wanted item urgently so I sent by next day delivery so she wouldn’t be let down but it cost me £8.75 but I had to click on buy label to get her address which cost £2.94 for label as well. So it cost me £11.69. I only got paid £13 for the item...
Selling an Item - problems with listing
I have an individual account. When I try and list an item it requests a delivery policy and a preferences policy. Unless I complete these i cannot list. I understand 'simple delivery' is the only option.Thank you.
Postage
I have sold an item that contains two 30 kg boxes, but print label is showing parcel 1 only not ier
Anyone else had trouble with DHL
Anyone else had trouble with DHL I waited in all afternoon after being told they were collecting an item between 3 and 4 , no show I check again and it says will be collected by 6 latest still no show I check again and now says unable to collect no r...
eBay ‘Recovering’ funds (for money I didn’t receive) ?
So, a buyer purchased 2 items from me (1 x Medium & 1 x Small). The buyer paid postage using Simple Delivery. The smaller item was able to be sent with the medium item. As the seller pays the Simple Delivery fee to eBay, I don’t see the money. So if ...
problem with package pick up
Does anyone actually know how to speak to someone from eBay? I am trying to send a bike to a buyer but DHL twice says they couldn't take it - once as 'there is no room on the van' and next as ' there is insufficient packaging'. We have been in both t...
Pre pay postage size isn’t big enough
I’ve sold a washing machine front control panel 60cm long . It’s well under weight but it’s 15cm to long than the pre paid postage size allowance what can I do ??tried contacting eBay but going round in a virtual assistant loop thanks
Adding at tracking number
Basically I had a repeat buyer, to save time and packing supplies I sent the orders in one, the tracking has updated one the one I printed but I can’t add the tracking number to other order to release the funds
Sending late and prepaid label and QR code expired
Sold item with agreed postage paid by buyer. All gone through to eBay account successfully. I downloaded the QR code meaning to post immediately and did not do in 7 day window. label now expired and QR code not accessible. Need a replacement to just ...
postage
If I have a parcel 110 x 10 x10cm (a golf club) how can I post it for less than the bulky item cost of £12.97 when it weighs less than 1k.
Postage
Hi I've returned an item which i purchase on the 31/08/2025 and returned it on the 05/09/2025. I didn't apply for a return lable from the seller because I have somuch things going on at the same time. Now the seller haven't received the item and my c...
Posting Items To The USA - For Info
Hello AllJust for your information.I have recently sold items of less than 100 grms Large letter to the USA Value of the Items £9.78.I usually buy the Ebay Royal Mail Standard International Label At £4.20 Ebay have stopped selling the label to the US...
Tracking/postage/shipping
Can I ask why ebay doesn't give you the option to enter a tracking number for the buyer to see, seller to use for himself and why ebay keeps the postage cost from final payment earned when it still costs seller money to post off an item or items. Thi...
Correcting a wrong return address as a seller
Hi l have just used the new simple postage for the first time and printed a postage label off but it has the wrong return address on , what should l do ?
Royal Mail Fee to pay horror!
Somehow, I have managed to underpay a label and so my that I have sent out to the eBay authentication centre is being held at Royal Mail. Usually, the customer receives a card and it has a reference number which is required to make the payment. In th...
DHL has not collected package
Hi all, DHL was supposed to collect a package for delivery and they did not turn up. After holding on the phone for over an hour I found they weren’t going to come and I asked them to come today at 9am as I wasn’t going to be a home now I received an...
UPS Charged for parcel not sent - UPS referred me back to eBay
Sold item (£28.00) was hit with UPS charge £36.99 by eBay. Parcel satisfactorily sent by other service. No refund for the UPS charge received. UPS referred me to eBay. Hard to talk to eBay... Suggestions please.
how do I Send a saw without blade
I’m sending saws without blades. But it keeps demanding 18verification how do I get round this
DHL marked parcel as delivered even though they never collected it
Hi everyone,I’m hoping someone here has experienced something similar, because this has me really concerned.I sold an item (an umbrella) on eBay. DHL was booked to collect it, but the parcel is still at my house — no one ever came to pick it up. Desp...
Resolved! Post Office
The post office were supposed to come and collect my sale which I packaged up and had it ready for them. They were supposed to bring a label with my purchasers address. This is my first sale. The post office didn't turn up (typical!). What do you rec...
Courier no show
DHL have not showed up to collect. It’s impossible to get through to DHL. No comms or update from DHL EBay not offering much help. I’ve tried to contact buyer to explain. Any advise please
Yey Again Ebay overcharging Sellers and Buyers
Why is it that ebay are allowed to overcharge sellers and buyers when it comes to international sales. It seems that not only do ebay believe in adding costs to the seller but they also believe that padded envelopes, bubble wrap etc is all free for t...
"Unfortunately this seller won't send this item to the United Kingdom"
Hi,A buyer has contacted me saying that when they click on the listing they get the message "Unfortunately this seller won't send this item to the United Kingdom"I've searched for a fix but can't find anything that helps as some terminology given doe...
Resolved! Delivery
I sold an item for delivery but the buyer turned out to be local so picked it up. How do we confirm that the item has been received so that the money can be released to me?
change of postage required by buyer
buyer has paid for tracked 48, but has asked for special delivery next day. I am happy to pay the difference, but I am unable to cancel the label after having activated it so I get paid for the tracked 48 postage. If I purchase a special delivery lab...
Buyer is not returning the product after being refunded
Hi, I wrongly processed the return before having the goods returned, ebay generate a label and therefore i had to do everything on royal mail's website, now the buyir doesn't want to return the product, how do I solve this issues?
Returning Postage
A buyer bought two lots from my things for sale on Ebay. They were purchased through best offer. I put both sets into one box rather than two. The box was posted off with only one set of postage. How does the buyer get back the postage they paid on o...
Marking as dispatched without a prepaid label
Ive sold an item on ebay and have posted it without a pre paid label but i dont know how to mark it as dispatched without getting a pre paid label
Buyer cannot buy my item
I had 2 items listed that a buyer wants.He purchased 1 item fine. But the second item first said that he couldnt buy within 10 days, which i managed to sort, now it says i dont deliver to his location, ive updated the postage to international but he ...
EBay keeping my postage money
EBay have let me have £10, which is the cost of the item, then there was postage on top, the buyer paid £14, meaning eBay haven’t let me have my postage money…I’ve had to pay the postage out of the £10…why have eBay kept the postage costs?
Turn off simple delivery
I want to list an item without using simple delivery. The item is 100cm long so too large for simple delivery options. It is 100cm x 15cm x 15cm and under 2kg so not worth the oversized option you get. I know evri accept this size parcel for their st...
Suddenly being charged for postage labels
Could anyone please clear this up for me. I have been happily selling a few items over the last two months and have always just received a QR code with a six digit code to print a postage label off at my local shop. The last two items that I have sol...
Simple delivery
I’ve just been listing new items and it seams that simple delivery has been removed from postage options ?? Has it changed AGAIN??
Simple delivery is too expensive and doesn't include other options that would be cheaper for my item
The Simple Delivery service is now too expensive for my needs. Because my item measures a little over 60 cm, it automatically qualifies as a ‘Bulky Item,’ bringing the shipping cost to roughly £13. Previously, I could ship similar packages much more ...
unable to mark item dispatched !! me too!
Item is sold sent by courier with tracking - I was unable to add the tracking number (disallowed by ebay) so I put it in a comment/note. Many days later its still there saying overdue dispatch........ I looked in the community forum and found this (b...
Click and collect
Hi ….i usually have my parcels delivered using click and collect to a local store. However that store is not coming up as an option or another local store that I know of that offers this service. Even when I put in the postcode on the store finder on...
Is there anyway around simple delivery?
Is there a way I can add my own postage option like before? Have listed a few items recently and my hand seems forced into using this new idea. Almost immediately hit a hurdle with DHL, forced to book a collection and, like all delivery companies, ab...
Why are Parcelforce prices more expensive via Ebay than going directly?
Been here a few times now - so Ebay sticks a bit extra on top?? Leaves a bad taste....
Resolved! Not using Simple Delivery for low value items - how?
Received a communication from eBay about a new way of posting cheaper items and not using Simple Delivery.Can anyone explain how to get to use this option? I have tried unsuccessfully on various low value items but nothing seems to work. Guessing it ...
sold but can't see what packing I selected
Something sold but I could not see what packing size/weight I had selected for it.
Mistake in sending a parcel with DHL
Hello, I booked with DHL to collect a parcel at my home, but I made the mistake of taking to a drop off point were it was received and I got a receipt. A DHL courier came to collect at my home so I told him that I had taken it to a drop off point. 9 ...
Return postage
Is it correct that in the UK when a buyer returns an item because it doesn’t fit, the seller has to refund the initial postal costs. This leaving the seller out of pocket. This is what happened to me and eBay customer service say that it’s correct ev...
Resolved! Recover of postage
Hi, on the 20th July 2025 I sold an item and posted it through a courier different to those offered by Ebay, which I paid myself. I did not use Ebay's couriers, still I was not paid that money into my account. How can I recover that postage money? Th...
I've posted two items but haven't used the postage in the eBay app.
I've not used eBay for a while I sold two items at the weekend and posted them on Monday but I haven't used eBay to post them but my app says postage is overdue how can I update my app to show I've posted them thanks
Resolved! Increased number of complaints regarding damaged parcels
I have seen a number of raised concern for parcels arriving damaged, as a seller I have take numerous precautions of ensuring everything is wrapped securely and labelled fragile but still seeing damaged boxes and a bent corners. As a buyer I would as...
Misleading description - Customs charges - Seller and eBay both refusing to help
I'm in the UK and recently bought an item from Spain where the description clearly stated that "customs taxes are included in the price". The description mentioned that if the item was over £135 (which it was), the taxes would be "removed before paym...
Postage
Someone bought two items from me, both items had separate QR codes to scan but I’ve accidentally scanned both with the same code. They are both going to the same address so hopefully shouldn’t be a problem. I’ve contacted the buyer to let them know. ...
Simple Delivery
What does everyone think of this simple delivery that all private buyers have to use?
Why are some private sellers allowed to charge what they like for postage?
Why am I finding some, quite a lot really, private sellers charging what they like for postage and not using 'simple delivery'. How is ebay allowing that? I thought everybody was on a level playing field - Oh NO.
Changing status of order
Hi. I sold an item which buyer paid, including simple delivery. He subsequently collected in person. I did not print out postage label and was told by EBay that buyer would be refunded by them. The item is showing on my account as overdue and I am un...
Simple Delivery
Hi all. EBay have charged me Simple Delivery but I didn’t ask for it as I sort out my own Evri delivery. Anybody know whether I can get a postage refund from EBay? As it’s a default setting, I must have missed it. Thanks in advance!
Why am I being forced to accept Simple Delivery options
Why am I being forced to accept Simple Delivery options when it's much cheaper for me to organise my own postage? An item is costing £12+ which I can get delivered for £3+... why can I not have an option!
Courier refused pick up
I’m selling some roof bars in the UK. EBay recommended medium parcel size. I dropped off at a local store for pick up by Evri. The tracking info says the courier could not accept the package as it was too large. What do I do now?
Item Delivered but Payment Not Released
Hi everyone, I already posted the item with DHL and it has been delivered, but I cannot change the order status and therefore I haven’t been paid yet. What should I do? Thanks in advance for your help.
Removing dispatched
How can I remove the dispatched status ? I pushed the wrong button and I am not posting via eBay print label
QR codes for posting ????????
HELP !! Haven't sold for a while. Would send my items tracked & signed put up a reasonable fee never charge for packaging & when I go to the Post Office it is always more than I charge but Hey Ho !!I don't do technology have a desk top PC & an androi...
Can i use postage received from buyer to purchase on packlink?
Hi all ,So I've sold some plant cuttings and I don't know how I've done it but I'd put postage as letter post ,normally I do large letter or parcel. Anyway, I got in touch with buyer asking to cancel the order ,rejig the postage with no additional co...
Resolved! Simple delivery ignores my courier settings
I have Royal Mail excluded from my Simple delivery settings. Despite this, eBay sent me a label for them to send to the Global Shipping Programme. This wastes my time when my other sales are going through Evri (local shop). Why can't they do what the...
Simple Delivery Pricing
Can anyone explain how when i'm typing up an item simple delivery prices change when item is listed, example typed up an item and its says The buyer will pay rates starting from: £5.15, but when I have listed the item it says postage is £4.29, any ad...
WHY IS SIMPLE DELIVERY ONLY OPTION SHOWING FOR CHEAP CD WHICH I WANT TO OFFER WITH FREE POSTAGE
WHY IS SD THE ONLY OPTION FOR CHEAP CD
Buyer asking to delay postage and mark item as dispatched
Hi,I have a buyer who has paid for the item, but has asked that the item not be posted for 2 weeks as 'they are out of the country'. I've told the buyer that this would be against eBay policy and that I'll cancel the order.Do you have any advice on t...
Resolved! Delivery costs/charges
I haven't listed on here for a while am a real technophobe have found i now cant just put royal mail postage charges and write the address myself and take to the post office to post. Have no idea about the couriers/labels/simple delivery can someone ...
Changing DHL collection
Hello there EBay has listed my old work address as the collection point for a DHL item I am sending. I realise I should have been more attentive. Is there any way of changing or cancelling this label. Or if I do not use it and go to the post office a...
Royal Mail Tracking not automatically uploading onto orders.
Hi, Is anyone else had this issue, All my Friday orders tracking info didn't get added (normally it's done automatically, once my paperwork gets scanned in), Also same as happened today, none of my orders got updated with Tracking info. I did update ...
how to increase the postage compensation
Ebay has come up with Parcelforce Express 24 for posting my item but the compensation is only £100 and the item is worth £190, how can increase the compensation?
Non-used SD Postage labels - void/refund?
Hello! I'm using Simple Delivery paid for by me (seller)A buyer bought 17 items (separately as they were Best Offers)I split them into 5 parcels, generating and using 5 of the labels.Ebay is holding my funds because it thinks the items are not dispat...
Postal address
My Postage address (Armagh) is not allowed even though the seller has contacted Ebay and everything is set up properly to post to my address
Overweight parcels
The item I am sending via the eBay simple postage option exceeds the weight limit allowed for the item.What should I do?
Ebay Simple Delivery refunded for damaged item from my sellers balance
I recently sold an item using Ebays simple delivery. Unfortunately it got damaged whilst with royal mail and when the buyer sent me a message ebay intervened saying they would handle it and issue a refund. I have found that this refund has come out o...
My sold item is being collected as its ti big to post but ebay added postage
How do I tell ebay that the item has been collected from me and the buyer has taken item (just as protection for myself) so the buyer carnt claim he hasn't received and get money back
Postage as a seller where eBay price doesn’t match actual price
I am new to this new postage system, I wanted to post 2nd class signed for. The rate eBay put on the item without knowing the weight & size seems strange. The listing was over £100 so I have £3.28 or something & should be the £4 bracket I believe. It...
Why can’t I purchase postage label
It says we weren’t able to generate label
Excessive eBay postage
I sold a football programme for £4.99 and eBay have taken £2.72 for postage which would cost me £1.55 maximum at post office. I thought items under £20 where now up to the seller to decide what postal service to use ?
Combined postage
Is there a simple way of offering a buyer combined postage where the buyer has already paid for the items individually? I am using simple delivery. Thanks.
Cannot arrange postal collection
Hi I am getting the dreaded "It was not possible to generate the label. Collection is not available for this postcode. Please review and try again." error message when I try to arrange for postal collection. I have cleared cookies, used different bro...
Click & Collect on Best Offer items
Is it just me or is there just no way to select Click & Collect when you make an offer on an item? The option is available in the seller's description but when I make the offer, I can only select my saved addresses. What am I missing? Also, how are y...
Picking up a package
I’ve been to collect 5 packages from a collection shop they are there I’ve seen them but in all the emails I have there are no barcodes for the items and shopkeeper won’t release them. They were 24 hr tracked Royal Mail . I’ve contacted them and the ...
simple delivery -
Simple Delivery - on item listing says free delivery not buyer pays even though Buyer Pays is shown on postage section
Sale of bladed item
I am trying to sell. A vintage shaving kit, a collectors item but it keeps being removed due to the eBay blades policy. I understand that it can be listed with an age verification deliver postage but I can’t see this available. What is frustrating is...
Combined postage
As a buyer - my sellers no longer seem to be able to offer combined postage or invoice me for two more items. What has happened?Is there a new way of doing this? Thanks
Combining postage…
I have purchased 2x items from the same seller, that have not yet been sent, and would like to combine the postage… How do I do it…?
Struggling with combining postage for simple postage / prepay label with an incorrect address
I have sold 2 items, purchaser has paid for the items and the postage, however, i can already see the postage will not cover the weight (and size) of the combined package and the address seems to be incorrect, i have 3 questions/feedbacks; (1) How do...
No tracking on item bought from business seller
I'm based in the UK and purchased something from a UK business seller at 10am on the 17th. The seller marked it as dispatched at 11pm the same day. Since then I've had no further updates. The delivery estimate is the 22nd - 29th, and the postage was ...
Postage prices
Royal mail charge £3.99 for parcel Ebay are saying with simple delivery £2.99?
POSTING
NEW POSTAL IS NOT GOOD....TOOK PHOTO OF QE AND POST OFFICE SAID I WOULD HAVE TO GO HOME AND TAKE ANOTHER, CAME HOME AND NOW CAN'T FIND IT OR SEE IT TO TAKE NEW PHOTO...BUYERS ARE WAITING...I FILL LIKE GIVING UP ITS SO DIFFICULT.
Parcel mix up
So I mixed up two items, now the buyer wants the original ordered item , eBay said as I used simple delivery they are dealing with it. The buyer messaged to say no one from eBay has contacted them, what do I do?
Postage RIP I believe I am a victim of this Scam! Several messages to eBay resulted in promise help,
I believe I am a victim of this Scam! Several messages to eBay resulted in promise help, but as yet no refund! eBays recommended carrier Packlink have been of no help, and their nominated carrier UPS claim they have not been paid! I have been advised...
Delivery
Hi been ask to delay posting by two weeks buyer on holiday I all really printed the label for posting and I still use the prepaid label in two weeks time label from royal mail thanks
Postage cost ???
I live in Guernsey the Channel islands, which should come under UK prices but for some reason the postage charge for a £5 item went from £2.25 to £37.00!!!!!!!!! Can anyone give me advice on what to change on my settings to get my postage back to nor...
Delivery title
Please what possible step can I take when my item is being labeled as “Freight” for delivery after a customer is interested?
Multiple quantity
Hi. I've added some items for sale and charged the appropriate delivery fee per package size however some items I have multiple quantities. If someone purchases more than 1 item would they pay more for delivery and my prepaid label eBay provide will ...
Buyer bought item and is now not collecting item
I’m selling an item and the buyer bought it 3-4 months ago. I’ve received the money from him but every time I try to get him to collect the item he doesn’t respond. What do I do?
Buyer selected postage but I hand delivered!
So the buyer selected postage but I hand delivered to them due to the living in the same town as me. Now it says past dispatch and I can't do anything about it. Any ideas other than refunding the whole thing? Why is there not an option to just remove...
How to - “postage and increased insurance”
I’m a long term UK based buyer but new to selling. I have a high value (£850 ish) item that will appeal to an international (US and/or Canadian) market. Is there a way to opt out of the specified EBay shipping so I can choose an alternative that will...
I paid for postage on a item i sold but eBay have held the postage costs back
I paid the postage costs for a item i sold and eBay have retained the postage costs
eBay pushing parcels then taking my money
Very suspicious and expected after the buyer protection was bought down lower. I sell sd card readers, postage is bad enough at £1.55 for a large letter. The other day someone bought 4 but chose a small parcel for delivery! whereas I can post upto 9 ...
why can I not use Royal Mail track 48 in Canada coin category for coins under £20
why can I not use Royal Mail track 48 in Canada coin category for coins under £20
Problem with delivery
Seller has marked item as sent and i have a tracking number, but it has not been sent, there is a problem. Seller has told me to open up a request with ebay as he can't resolve this until i do. What does he want me to do and how do i do it?
postage refund
Hi, I have a customer who bought a plant from me, the plant was delivered to customers safe place on 10th september, however the customer has only retrieved this item from the safe place on 18th september, the plant has died being left for so long wi...
Despatching orders together
A buy ordered 2 items (A and B) that I had offered for sale separately. They were offered seller pays for shipping and I used simple delivery. I packed them together in one box and shipped them using Evri. EBay’s simple delivery system offered me a Q...
Which postal service can i use that provides age verification?
I have sold a hedge trimmer that needs age verification but there are not postal services available when I go to print a postage label. Does anyone know what I can do?
Buyer unable to purchase
Help! I have ch3cked and have no restrictions on postage on any listings but a buyer keeps getting through to payment and then a red notification appears saying I wont post to Yorkshire. I have checked and have no restrictions help!
DHL wrong collection address Help -- UK
Hello there, I arranged for a DHL pick up for tomorrow and realised I did not set up the right collection point (it has my old work address). How can I arrange this to collect from home? Thanks, Ben
QR CODE
Hi all, how do I resolve the issue of the QR code if the scan machine is saying it has expired
Why is ebay adding delivery charge to an offer price when collection is selected
I made an offer of £150 fro an itemI selected collectionwhen i won the item ebay has added £5.88 deliveryhow do i get that amount refunded as i am struggling to see an option to contact ebay or do i just cancel the order?
Customer collection
I recently sold an item and the customer then messaged me asking if he could collect instead as he lived local. But I can't find how to change the order from postage and he suggested that when he collects and leaves me feedback it would automatically...
Postage charged
Does anyone know why have I received less postage cost than I advertised i.e £2.98 received £1.88
Why cant ebay make it clear on choice of courier. Ive had it with evri .
Id like to know which courier service is being used with a purchase .I just get problems with evri ,everything is lost......apparently. I've used ebay for probably 20 yrs and this is a recent thing im experiencing with evri.I swear it was easy to see...
Prepaid labels
Hi all I printed out the repaid label from RoyalMail, but the buyer asked me not to send for two weeks. Can I print out a new label in two weeks time
Return postage charged for incorrect goods
I have returned an incorrect car part for credit using an ebay label. Ebay have deducted the cost and say I should get the refund from the seller. The seller says (correctly in my view) that the part was deemed the right one by ebay since I selected ...
How do I get ebay to refund my (the sellers) postage costs?
Hi all Still getting to grips with the new eBay way of doing things after a long time away. I paid for shipping and insurance at the PO office but NOT the service eBay is taking a cut for - I upgraded to next day delivery with insurance. How do I get...
One QR code for 3 items
Sold 3 bulky items to the same seller so assumed I’d get 3 separate QR codes to post individually due to their size. I only got one QR code for all 3 items. Am I supposed to send as one big parcel? And will the QR code cover this due to the overall s...
Uk shipping issue
I am trying to accept an offer on an auction where seller is in Northern Ireland and auction shows they ship to a UK address.When I click checkout it says I need to change my address as seller won't ship to UK. The seller doesn't know what to do to r...
Can’t access postage address
Payment received however postage is over 2kg so buyer will get refunded and I will sort it out at my local PO unable to access address and I don’t wish to print a label at the cost of the buyer any suggestions please
Unable to pay for item
Hi, I have agreed a price on an item with a seller in America and he has accepted my offer however it will not let me pay. It says the seller does not send to my location. He says he does can you help?
Wrong shipping weight
Hi everyone, I have sold speakers the speakers felt light so I selected 10kg when listing but its 14.9kg what can I do? Should I contact buyer and cancel order relist send him link or is there something I can do ??? Thanks
Resolved! Have prepaid label but buyer collected
Hi allsold an item - buyer collected how do I mark as sent and get my prepaid label money back please
I want to offer free delivery , how this work? I want to pay my own postage
I don't want the buyer be charge for ‘simple Delivery” I has been losing lots of sales just for this, need to know and make sure that Ebay won’t be charging themhow Ebay manage this?
Postage
Hi once you click on the postage code it comes up as despatched and you can’t click on it again to take to the post office
postage
how do i post an item over 1.2m .ebay simple delivery now does not let you choose a courior ie parcelforce ,that allows you to send an item over 1,2m , am losing sales due to this ,can anybody help
DHL coming to collect a cancelled sale
Hi, I am a seller and the sale was cancelled.. yet DHL are still coming to pick the item up for delivery, what do I do? it isn't obvious where I cancel the pick up. The sale was cancelled straight away so I would think that would also apply to the DH...
Buyer has not received item
Hi, what should i do in this scenario? Please A buyer has still not received their item, i used simple delivery and royal mail Item has not been attempted to be delivered Item has been stuck on "we have the item at local depot and will attempted deli...
Can’t access buyers adress
Buyer paid for item and post but Parcel is over 2kg so I’m paying for it myself how can I access the address I think I have checked everywhere thankyou
Simpler postage not working
Somebody please help!! I have sold an item and was forced to use the simpler delivery option which dictated who was going to pickup the item and what size and weight it had to be. When booking DHL to come pick up the item on the ebay app, it gives me...
Seller charged for postage when item listed as and buyer had already paid
How do you resolve a double charge for postage when EBay has mistakenly charged both the seller and the purchaser for the item?
Why can't I select my postage option?
When listing the item I selected Royal Mail 2nd class letter upto 1kg. Now after it has been purchased I only have the option to send via Yodal or a more expensive option. And not Royal Mail 2nd class letter. Why is that?
Buyer requests delayed postage
Hi! A buyer has just asked me to delay posting the items by a week as they are away. What should I do so I don’t get penalised in any way. Using simple delivery, Thanks
Post office advising label already used
When accepting multiple offers from the same buyer you can't combine postage with Simple Delivery. Buyers so far have been okay with this so no problem there. Problem comes when I take it to the post office and after scanning the first item the next ...
Dam
Hi, I’ve recently sold an item, it has arrived with the buyer but damaged, damaged during postal delivery, can anyone please advise? It was sent with Royal Mail 48 tracked through simple post, I have issued a full refund, can anyone advise about my o...
Postage
Hi does anyone know if you can opt out of simple delivery. Thanks John
Dhl postage
Hello.So I've sold a kayak on here, preferred collection only. But Ebay offered a dhl option. It's now been sold, but its to big for dhl delivery. How can I change the delivery option to cancel the delivery collection and mark that the buyer is picki...
Postage cost automatically deducted from funds
Is my postage automatically deducted from my payment even if I purchase it via another sender?
Resolved! Combine postage after buyer paid
Hi I have orders that have been paid for as separate transactions. I have sent as one package using one of the prepaid postage labels. How do I mark the others in same order as dispatched? Thank you
Deliver item myself
Hi, I just sold an item with postal delivery paid for by me. I notice the buyer lives near me and it would be easier to deliver it myself. Don’t see anyway to chance the delivery method and worried that, if I deliver it, there will be no proof it was...
Underpaid postage by buyer
What’s my options if the buyer has underpaid on prepaid postage? Thanks
My mobile number is on the address label
HiToday I received a parcel and my mobile phone number was on the address label. I don’t want the postal service knowing my phone number.Regardsian
How can l change delivery method after label already allocated
As a seller, my buyer paid for a Simple delivery label. Unfortunately, the cost paid was deemed insufficient, as box was larger than expected, when l took it to my local post office. I then paid for postage and have tracking details, but unable to ch...
Evri Parcel Lockers
Anyone else having issues with posting using parcel lockers? I've used the quad lockers for Royal Mail with no problems. But I currently have two Evri parcels that I dropped off in different quad lockers - one has been in the locker since Saturday (a...
Postage - buyer pays?
I advertised my items "buyer pays" but I still had to pay for the postage. How do I get a refund for what I spent?
Pre Printed labels
Hi, does anyone know when setting up a listing to sell an item, Can you select an option for royal mail to bring along a pre-printed label when they collect the parcel.I know you can do this if you book direct with Royal mail but is it an option that...
My Buyer only received 1 of the 3 Items I sent via DHL, as package looks to have been opened
I sent 3 large items that were all packed individually but then taped together using gaffer tape. The buyer has now received the package after having to wait 2 weeks with DHL, and from the pictures he has sent it looks like the bottom 2 items have be...
Ability of Evri Couriers to actually deliver parcels to the correct. address
Thought I should just post a warning to all sellers who use EVRI as a courier service. In our part of Nottinghamshire the couriers simply dump parcels on the grass verge within a 100 metres of a property, then take a photo that is impossible to ident...
unable to use local post offuces
I used ebay's print a postage label service but I am unable to post the item by Royal Mail. I have been to three different local branches and they all declined the item due to its size. My only option is taking it to the main branch but since there i...
Click & collect for sellers
My buyer says he chose click & collect when he placed the order, but the despatch label only has his home address on when he says he chose a post office for it to be delivered to where he could collect from. Does anyone know a way round this ?
change the courier or the price
I sell chairs and tables, and the only option offered by eBay is Simple Delivery, which doesn’t allow me to change the courier or the price
Combining postage with Simple Delivery
A buyer has won three autographs in three auctions offering Simple Delivery.I've stated all over my listings that combined postage can only be offered if the items are paid for at the same time, as this is stated on eBay's Simple Delivery guide.My bu...
What is a URLO
Trying to sell new ebike battery
Evri postable
Good morning I was recently looking through a private eBay selling account and I noticed they offer evri postable on most of there items but even when I opt out of royal mail and only leave Evri and picking large letter it still shows as standard tra...
Invoices cannot be sent for items where eBay manages all or part of the postage.
The global shipping program would not let the buyer raise an invoice so could not pay for a bass guitar I sold them. I tried to send an invoice but got the message "Invoices cannot be sent for items where eBay manages all or part of the postage. Thes...
Forced to use Simple delivery, DHL never collected from me.
Haven't sold on eBay for a few months because of previous headaches (eBay telling buyers I would deliver faster than amazon prime), just decided to sell a guitar amp. Simple Delivery stated my packaged parcel was "bulky" and I was forced to use DHL, ...
Automated parcel size is too small for the size of the item
Hi, the automated parcel size for the Ebay simple delivery is too small for the size of the item, despite the Ebay AI assistant, correctly identifying the type of bike rack from the brand. The bike roof bards have sold and automated Evri ticket produ...
Postage labels
Hello allIs there somewhere I can find all the postage labels that I have bought not just for 90 days but since 2 years. Thanks
Personally deliverig an item listed as collection only.
Is it possible to personally deliver an item listed as collection only?A buyer had purchased a large boxed set of maps.I'd agreed to deliver them whilst holidaying in my campervan.(I spent four days in the vicinity of the buyer)Ebay blocked message f...
refund postage on multiple items
hi buyer has purchased 2 items , i can combine but how can i refund one postage label now
Simple Delivery not used
I listed an item and ebay applied its Simple Delivery for me without asking.On selling the item, I packaged it up, weighed it and measured the size, and it is heavier than the 2 kg they estimated, and the box size is larger.The original service they ...
HOW TO PRINT OFF THE CORRECT ROYAL MAIL POSTAGE LABEL
I'm only just getting my head around this new way of printing off the labels and then taking them to the post-office to be scanned. I normally sell CDs (singles and albums) which fit in a padded envelope and normally come under Large Letter. However ...
purchase of a 2nd postage label
I have to send a replacement item to a customer.Is it possible to buy another postage label online
Item collected in person , as opposed to delivery , now can’t get paid!
Hi, i met someone today in person who i sold the item to (we arranged via eBay) they have paid for the item, but i cannot receive my funds, as its saying the next step I must do is dispatch the item. I obviously cannot do this, as the person has alre...
Won’t let me print postage label
A customer has opened up a non received item dispute. I’ve responded to them to say I’m sending it today but now the print postage option is gone and it won’t let me get the pre paid label
Simple Delivery is now optional for more items priced £20 or less
Hi, Did anyone else get a message on 5 Sep saying Simple Delivery is optional on low cost items? I listed something 2 days ago for £3, free postage, and was actually able to choose Royal Mail 2nd Class large letter and put the correct weight (100g). ...
Resolved! Returning 2 Items to One Seller
Hi there, I would like to return two small items to one seller (when I originally bought the items they came together in the same parcel). When trying to return them it seems I have to do them individually which means double the postage (£7!). Is the...
Post
I’ve booked a parcel for collection by the postman twice now and the postman just isn’t picking the package up. Does anyone know how I can resolve this?
Buyer has reported to me item was missing from parcel when received, how do I deal with this?
Hi,First time a buyer has reported a item was missing/stolen from the parcel I sent to themI got proof of me packaging the item in a sealed envelope and proof of sending it in the post office (receiept)The buyer messaged me stating it was missing fro...
Resolved! Seller says they cannot ship second hand motorcycle exhaust from Italy to UK
I purchased a second hand motorcycle exhaust from seller in Italy. Seller provided tracking details. Seller now says the cannot export the item from an European country to a non European country, the UK as they don't have the right documentation, acc...
Postage
I cannot find anywhere to add tracking details for an item I have just posted
Issue With Invalid Return Label – Request for Refund or Valid Label
Hello,I bought this item from a seller, but it wasn’t what I expected, so I decided to return it. The seller sent me a Royal Mail return label, but Royal Mail won’t accept my parcel because of its weight and height. I asked for another label, but the...
Resolved! Simple Delivery - DHL driver not showing up
Hi, Sold an item to a buyer. Simple Delivery defaults to DHL as the courier because of the size and weight, and it defaulted to the courier picking the item up. This was due last Tuesday, it has been a week and at no point have they turned up. All ad...
Pick up location for a sold item being collected is inccorrect
Help! I sold an item earlier today and i have an automated message to say it will be collected by DHL to send to the buyer. However, the address that is listed to collect from me is incorrect. it's an address from about 20 years ago. On my account in...
simple delivery option as dissapeared
my simple delivery option has dissapeared from my postage optionsany help on this matter appriciated
Buyer has received item but listing shows as despatched
Hi I have posted a tracked item to a buyer who has received it and has left positive feedback. The item is still showing as despatched and not received. I have contacted buyer to ask if they could mark it as received but they are stating that I have ...
ADDING POSTAGE TO A INVOICE FOR AN ITEM I'VE JUST SOLD.
eBay wont let me add postage to an invoice for an item i've just sold.
Buyer returning an item want
Who pays for postage if the buyer returns an item they don’t want ?
Buyer won multiple auctions and paid for all in 1 transaction but "simple delivery" has not combined
A buyer recently one 7 auctions all on the same day and paid for them in a single transaction once they'd one the final auction. They were all sold with "simple delivery" so according to ebay they should have automatically been combined under one pos...
Incorrect payment
I sold an item which was listed on simple delivery but somehow it defaulted to Evri even though my choice is RM only. EBay would only give me an Evri label. I didn’t select it I just bought a label from RM and posted. The problem is EBAY have still k...
Item is returning to me after failed delivery
Hello, so a buyer bought an item off me this week, and now this package is now being returned to me (seller). Because of a failed delivery. but the buyer has messaged me wondering why? As he has the delivery photo that the delivery driver took of him...
Selling but can't now see postage costs. Simple delivery not available?
I have been selling items with free postage and postage costs have always come up which helps with my pricing.I just went to sell and it says that simple delivery not available to me and postage costs are not displayed.Why?
Bank account details request
I had to pay extra delivery on an item (the seller put the wrong postage on it) I asked if they would refund the additional they said they would but said they couldn't do it through PayPal as they don't have it and would need my bank details to do it...
Postage
Hi All I have a parcel to send but I have got the weight incorrect and I can not send it, post office told me it’s a medium parcel and I have done it as small. EBay assistant was no help and I tried to message seller but eBay would not allow it. Buye...
Getting postage refunded as a seller for cancelled sale
Hi. I sold a pair of boots and realised, as I came to post them, that there was some rubbing marks on the tongue I hadn’t noticed previously. I got in touch with the buyer and I agreed to refund. Doing this on line I realised it would only allow me t...
Return
Hi , The postage label I have been sent is incorrect. I’ve tried contacting the seller and explaining this . They don’t seem to understand. I’m returning the item as it has missing parts . Kind regards
Simple Delivery
Simple Delivery only offers me Royal Mail, Evri & DHL as options. Other cheaper nationwide tracked couriers are available in my area, Yodel for instance. Is there any way to get these extra couriers added to my choices? And yes I have already tried t...
Postage to italy
I have an interested buyer from Italy asking me how much postage is I’m not sure.
Simple Delivery
When I revise or list a new item the simple delivery option is not working it seems it's gone back to the old option. If so it's annoying without telling people I revised all my listings to the simple delivery option which takes time to do. Have eBay...
Pre Paid Postage issue - Not using it this time, but cannot "Mark as Dispatched"
A buyer has purchased two separate items. First one, the buyer has paid for postage through eBay, 2nd Item is postage free, eBay is charging me, £3.40 ish but I'm not using it. Ive asked for a refund, but there seems to be no way of marking the item ...
September 2025 Simple Pay
Before when I've gone to select postage its automatically simple pay then I chose the sizing, but for some reason it's gone back to manually picking postage service, no simple pay in sight.... and it's not just a couple of items it's all of them? any...
Simple delivery and global shipping programme changes
I recently set up all my items with simple delivery and the global international shipping programme which took me an age. As of today (12th September 2025) the delivery options seem to have changed when I go into an item. Global shipping has turned o...
simple delivery seems to have vanished
Doing a little listing today12th September - simple delivery is not showing, and I have had to enter weight/size/courier and price of postage on the listings; you just get used to something new and start appreciating it, then it vanishes - what's goi...
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