unable to mark item dispatched !! me too!

[jpi.rio]

Item is sold sent by courier with tracking - I was unable to add the tracking number (disallowed by ebay) so I put it in a comment/note. Many days later its still there saying overdue dispatch........

I looked in the community forum and found this (below) answer to similar query.

What do ebay think they are doing ??? This is just ridiculous . Please think again. 

SO we just sit here with items that have been sent saying they're overdue - why would I buy another label to then cancel it. Mmmmmmm. 

BELOW IS COPIED FORM PREVIOUS POST (I seemed unable to add to the same post - for some reason)

To add the new tracking number and mark as dispatched you still need to generate the original prepaid label.    Then go to the More Actions dropdown menu or View Order Details > Postage > Track Package > dropdown arrow and change the tracking.    That has to be done on a desktop browser.

After that you can cancel the original label here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller
Or if the buyer paid for it it will be refunded to them automatically in 30 days.

Even if you cannot manage to do the above the payment will be released anyway in 14 days.

[61stephenuk]

Simple delivery is compulsory for private sellers now unless the item is in eBays exclusions

As you didn't use the label supplied the only way to mark as despayched is as shown in your post, also you will not receive a refund for the postage this will be returned to the buyer who paid for it.

So the question is why didn't you use the supplied label?

[jpi.rio]

Hi Thank you for your explanation.same Buyer purchased two similar items (light weight). so I used only one label.. logical?I think I'm sadly losing faith in ebay :-(JonSent from my Galaxy

[tressygirl]

---

@jpi.rio wrote:
Hi Thank you for your explanation.same Buyer purchased two similar items (light weight). so I used only one label.. logical?I think I'm sadly losing faith in ebay :-(JonSent from my Galaxy

---

Combining postage is still an issue with Simple Delivery.

Many frustrated by this,  you're not alone! It's taking a Long time to fix!

Some sellers are leaving a message on their listing,  for example.....   ' If you wish to buy multiple items,  please let me know before buying,  I will relist them as one listing ,so only one postage cost is charged, combining postage is not currently possible. '

@jpi.rio 

[jpi.rio]

Mmm. WELL. Thanks for your input.
I'm now wondering is ebay going to decide to refund the purchaser for
the item because - in the robot's logic - I havent delivered it ?????

--
This email has been checked for viruses by AVG antivirus software.
www.avg.com

[tressygirl]

If you haven't added tracking you can do so manually this way,  may be best to use a laptop / PC for this and not the app:

• Go to "Orders Paid & Dispatched"
• Click on "View order details"
• Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
• Click on the "Add tracking" option
• A box will come up with the current tracking number . Delete that and replace it with your tracking.

@jpi.rio 

[61stephenuk]

eBay wont automatically refund unless the buyer were to claim non receipt which you can defend by adding tracking as tressygirl explains

[jpi.rio]

 Thank you both - but the item does not show under "paid and
dispatched" - it shows only in "awaiting dispatch "
in awaiting dispatch -> postage > add tracking goes to 'server is down' !!
??

--
This email has been checked for viruses by AVG antivirus software.
www.avg.com

[john1297576]

Can you not still follow these instructions? See my comments at the end.

“BELOW IS COPIED FORM PREVIOUS POST (I seemed unable to add to the same post - for some reason)

To add the new tracking number and mark as dispatched you still need to generate the original prepaid label.    Then go to the More Actions dropdown menu or View Order Details > Postage > Track Package > dropdown arrow and change the tracking.    That has to be done on a desktop browser.

After that you can cancel the original label here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller
Or if the buyer paid for it it will be refunded to them automatically in 30 days.

Even if you cannot manage to do the above the payment will be released anyway in 14 days.”

Only mentors can add to any questions on here, apart from original member asking question.

Also as funds are released within 24 hours whether dispatched or not, the 14 day wait should not apply. Certainly I frequently have money released same day, although in most cases I only post on day 2.