How to inform ebay that I'm collecting item in 3 weeks time as agreed with seller?

[ipsedixits]

I've won an auction for a kitchen. Agreed a date with seller for 3 weeks time, and will be paying cash on collection. Also agreed with seller.

I'm concerned because eBay keep sending me messages to pay.

I've messaged the seller to arrange the date and to confirm the method of payment. Is there anything else I need to do to make sure I don't get negative feedback from my lack of knowledge of hoops I need to jump through to keep the algorithms happy??

Any advice / help gratefully received.

[*vyolla*]

eBay don't permit cash on collection any more, all payments must be made via eBay checkout.

If you then decide that you don't want the kitchen, the seller can cancel the order.

[ipsedixits]

I didn't know this .... ok, Thank you.

So when the advert says collection only, cash or bankers draft on collection, then that isn't allowed?.

While I'm here ..... Ebay have added an extra amount to the cost ..... what is this for?

I've only ever used ebay to buy small things which I've paid for straight away and they've been posted. No problems. This has opened a whole new area I've never had to deal with before.

Thank you for having replied by the way .... much appreciated!

After this, think I'll stick to buying books!!! 🐵

From Julie

[*vyolla* · Accepted solution]

Lots of changes in eBay at the moment!

The extra amount that eBay have added is the new Buyer Protection fee - 4% + 75p.

I can appreciate that the seller would prefer cash on collection, but eBay don't allow that any more. Once you've paid, eBay will give you a collection code in both QR and 6 digit number form. When you've inspected your purchase and are happy with it, you then give the code to the seller and it confirms that the item has been collected. 

You do have eBay Buyer Protection for your item, even though you collected, this is good for you but not for your seller, which is why they want cash or bank transfer. I think you need to get in touch with them and work out best way forward here.

[ipsedixits]

I'm so grateful for your patience in explaining it to me.It's all much clearer now.I've paid for the item on line so all good.
Thank you so much,,From Julie

[*vyolla*]

You're very welcome Julie, pop back any time if you've any more questions.

[john1297576]

Just one thing not mentioned, on the listing there will be an estimated delivery date.

That cannot be changed and if you are collecting in 3 weeks, ,it will not be marked as dispatched/collected before the set date, and seller may end up with a late dispatch defect.

Ebay are so inflexible and buyers and sellers can agree what they like, but not complying with ebay expectations can cause problems.

[ipsedixits]

Thank you to everyone for their replies.

I've paid for the item via ebay.

I'm going to print off and give the 'code' to the man collecting the kitchen for me.

Hopefully all will go well.

I really can't thank you all enough. Despite searching on line, I just could not find the answer. Together, you gave the facts, and then answers so I knew what I had to do, and then to be aware of further outcomes down the line. PERFECT combination!!

From Julie

[*vyolla*]

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@john1297576 wrote:

Just one thing not mentioned, on the listing there will be an estimated delivery date.

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There won't be an estimated delivery date unless there's also a postage method offered as well as collection in person, I doubt if the seller has made an error and set one up for a whole kitchen.

[ipsedixits]

I've just checked, and there isn't an actual collection DATE stipulated, but a time span, between which it needed to be dismantled and collected. I'm hoping that this is a good thing. We have now chosen a date which works for both of us.