Seller News: December 2025
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Forum Posts
International postage program returns
I sold an item and posted it with international postage program. The buyer wants to return it as defective. I issued a refund if the same price . But I cannot get a return label through eBay to return the item and I do not know the buyers address to ...
Order I bought as a guest has disappeared and I cannot return it
Hello allI urgently had to purchase a new phone handset the other week as mine broke, so a friend had to purchase it for me (online banking couldn't be approved without a working phone) ; they checked out as a guest. The phone arrived but it is defec...
Truly had enoughg of the poor customer service
I bought 3 items back on 27th November 2025. I waited and waited. I then put in a 'not delivered' request and seller totally ignored it. So felt only right they get negative feedback and boy was that the right move!Eventually found a way to get throu...
Issue with an INPOST parcel not collected
Hi. I recently sold an item on Ebay shortly after it was listed and the buyer requested Inpost as the delivery option. I posted the item into the inpost locker and to be fair, it was collected promptly by the courier. However, the buyer failed to col...
No refund for Postage and Packaging from seller
In my ebays messages the Seller clearly stated they would refund on a product they sent by mistake . I enclosed a copy of the receipt but NO ONE is helping me .This is ILLEGAL and wholly unfair
Customer is lying about their order saying the box was empty and it wasnt now they want to return
Customer is lying about their order saying box was empty when it wasn't now they want a return an empty box and get their money back
Return demanded with purchaser lying about the product.
the purchaser is lying about the product, wants to return it and is refusing to send a photo.What should I do?
eBay wants money from me
I sold a pair of used Christian Louboutin shoes (£600 new) put them in an auction buyer only paid £70 fair enough but they wanted to return them and get a refund (also fair enough) except they damaged one of the shoes, ripping off a large stud that w...
Buyer wants to return a camera lens, claims 'it doesn't fit'
Hi everyone, I recently sold a Canon M-fit lens, my listing clearly states it is an 'M' fit lens.The buyer received it on the December 3rd, this afternoon I had an email off ebay saying he wants to return it because 'it doesn't fit'. The lens is in p...
Buyer wanted to cancel after I dispatched it and now requesting a return for Missing parts or pieces
The buyer bought an item off of me, paid for it and I purchased a label. They then wanted the proof of purchase for "warranty reasons" even though it contained my address, name, email and phone number so I declined the full version and sent a redacte...
Goods damaged by DPD ebay do not support the seller
Hi has anyone had an issue where an item was damaged in transit, and you had to refund the buyer postage and pay return postage ..the carrier claim does not allow for this cost. the buyer returned it as damaged in transit ....I refunded him but now I...
Mattress
Please guys, how do I stop an order I did yesterday. I mistakenly ordered 2 mattresses instead of 1 item. I want to stop one order.
buyer opened case -GOOD STILL IN TRANSIT!!!
buyer opened case -GOOD STILL IN TRANSIT!!! HOW ON EARTH CAN EBAY ALLOW A CASE TO BE OPENED WHEN THE GOODS HAVE NOT BEEN MARKED AS DELIVERED? REPORTED BUYER FOR FRAUD. EBAY C/S INSIST I HAVE TO ACCEPT THE CASE, DOES THIS MEAN I WILL GET THE STRANGE L...
Resolved! Returns Policy - who pays for postage.
I am a business seller (on my other account).I have set my Returns Policy as buyer pays return postage. Obviously this is only for change of mind returns.Do other business sellers do free returns even for change of mind?(If the buyer claims the item ...
Buyer requested refund for the wrong item.
Sold an electric razor 28 days ago , the buyer has now said it was damaged in the post, and has requested refund and return.they included a picture of the back of the razor and it is different to the one I sold . What to do now ???
Bought from London want me to return to China
So i bought a weighted/heated highland cow for a Christmas present which turned out to be a cheap soft toy, now the seller wants me to return to China when the location on the description was London. The cost for me to send to China just isn't worth ...
Appealing a refund as a buyer when you bought item as a guest
Can someone help I bought a perfume which is fake and they are only offering me a 50% refund. The problem is I am struggling to appeal my refund as I must have purchased as a guest and not signed into my actual account so can’t follow the instruction...
Received an item addressed to me that I didn't order
I received an item from Ebay that I didn't order. It said Ebay on the outer packaging, and was addressed to me, but I never ordered it. The seller's name and address is on the back of the packaging, but is covered by sellotape etc and I can't read it...
Poor description and response
Hi, purchased a J'adore gift set, small perfume, body lotion and shower gel as a Christmas gift, when it arrived the box was stained, worn and the body lotion had been opened, not sure if it was used but the safety cap (foil cover) was not in the box...
Buyer vandalised goods and then won an appeal for a refund
Buyer bought a pair of shoes then cut one of the laces and started a return which eBay have agreed to. All this after the authenticator checked the shoes twice. Shocking. Has anyone had a similar experience?
Resolved! Buyer wanting to return an item as not working, however they are not using it as intended
Hello Everyone, Hoping for some knowledge on something new I'm facing. So I sell mainly video games. I have an open return for one not working, which in itself can happen as they're nearly 20 years old, even though I do check them. No complaints on t...
Credit card refunds
Hello everyone, A seller has issued a refund to me, but it has gone to a credit card that is no longer active (this was the credit card that I made the purchase on). Any thoughts on how to remedy this?
Listing removed for policy violation - refund confirmation
Hello,I’m looking for confirmation regarding a recent order and refund.I purchased a Longchamp Le Pliage Large Pink Tote Bag (item number: 406471454701, order 15-13953-73464). The item was listed as an authentic Longchamp bag (brand set as Longchamp,...
Buying A Phone Where Seller Has Outstanding Balance on Contract with Carrier
I am wanting to purchase a phone but the seller has indicated that he has a balance on his O2 contract and with the funds I pay will be able to pay off part of the amount owed and will then pay the balance by mid next month. Is there a way to ensure ...
Returning an purchase - Not As Described
Hi, I've received an item which is not as described. I've exchanged messages with the seller and s/he has eventually agreed to accept return and that s/he is responsible for the return postage costs. However, this morning I've received a message from...
Faulty
I just need to talk to a human being about my eBay problem not go round in circles with a faceless automated reply that doesn’t understand me
Resolved! refund and item not returnd ebay have closed my case
Sold a new clutch hub to a customer who sells on all items like the item he purchased , he received the item in good time how ever stated the item did not work ( we are not mechanical engineers so unable to test anything although this item is new out...
Returned a new phone and now seller has asked ebay to review case
Good morningBought 2 new Samsung phones for my parents as theirs are old and 3g. My mums phone died last week, and she went and bought a new phone from Curry's without saying anything to me. I then opened a return for one of the phones I bought as it...
Return issue
Item number: 155660176589 Seller has given a return label for royal mail. But royal mail will not accept this item as it is too long. This requires a specialist courier. Seller has said if a change my review that I left them, they will refund full pa...
Resolved! Seller sent wrong item - do I really have to pay return postage due to their error
Hi. I ordered x2 pairs of Man City socks. Seller sent me x2 pairs of Man United socks (eeeek). These were meant to be a present for my autistic grandson, he would have a complete meltdown if I gave him the Man United socks. I contacted the seller and...
Wrong item received
Hi can anyone advise me. I ordered a Samsung mobile phone listed as new however I have received a used Google phone. I have contacted the seller who has responded promptly however they are instructing me to choose the reason for return as ITEM DOES N...
warrenty return
i bought a helmet (brand new) and bought over 90 days ago and has issues that i need to return for warrentey, hitting the contact seller button just goes to my inbox and doesnt link to the seller. i messaged them via another item they have listed and...
Ebay got scammed any one got custom servis contact number please
The buyer wanted to return the iphone seventeen, which was new bought from a shop.The day posted it. Case was opened. I uploaded a special recorded delivery. He used the lable or send tract and it said delivered but was not delivered to my address as...
Buyer wishes to return item
I accepted the buyer's wishes and requested a label from eBay. It has not been received and now ebay has closed the request. How can I contact ebay to get a postage label and that the person is refunded Any ideas ?
Pestered by seller over feedback
Need advice, i purchased a leather watch case as a gift for a family member, when it arrived i wanted to check it was ok wrapping it for xmas, glad i did as when i tried to open it (press-Studs held it closed) it came apart in more than one location,...
Return and refund
I ordered and received a solar fountain in September. It was broken in pieces inside the box. The seller said he would send me another one when they came back in stock. He has not done this and is ignoring my messages asking for a refund. I have trie...
Damaged package - how to get it back
Hi there, my package has been damaged in transit to the buyer. Evri refused to deliver it and confirmed to the buyer that the package will be sent back to the seller (me). I didn’t get any notification or email regarding this. The original tracking n...
New item faulty after couple of months
I require help/advice with this recently purchased item.This new item became faulty after couple of months and the seller, initially accepted an agreement to a refund, but has since became evasive with the refund and now is just ignoring all my messa...
Struggling to contact seller or eBay over refund with 12 month warranty faulty phone
Struggling to contact seller or eBay over refund with 12 month warranty faulty phone .Bought mobile from Tesco outlet in July ,it is faulty as the mic doesn't work properly you can't hear what is said...I forgot it had 12 month warranty but I'm now t...
Problem with seller
Hi purchased an item by mistake now the seller has cancelled my cancellation and refuses to refund until I send to a new address bypassing your policy(returns)I need help.
Seller is not shipping item
I made a purchase for a macbook pro m4 and the seller told ke he forgot to mention in description that he wont be able to ship it until 2 weeks as he is out of town. He asked me if i want to cancel but i heard money back guarantee lasts for 30 days s...
Fake Watch and Cant Contact Ebay
I was sent a fake watch. I requested a return, and they sent me a postage label for Royal Mail. I have the reciept but they are saying it has not tracked. Royal Mail can't find it either.Contacted Paypal, but they won't step in. Ebay now says case cl...
Returning an item from UK to Ireland
I had to return an item of clothing to Ireland, completed a customs form at the post office which was attached to the rear of the parcel. The item has been returned to me as non compliant to customs regulations. Anyone able to tell me what I did wron...
How do i sort a return..the seller said item will be collected but i don't know how it works
How to sort a return..seller said item will be collected but I don't know how it works
EBay GSP returns label
When a customer requests a return for INAD on an eBay Global Shipping Order. I need to create the label but I don’t have the buyers delivery address for a organised collection as it went GSP. Do I need to get the address from the customer or can I ju...
Headlight
I have bought a headlight from a seller and the part doesn’t fit, before I made the transaction I have asked the seller about the item if I wouldn’t fit and in that case will I receive a full refund and they said yes so after I received the item and ...
Return request to the seller remarking not accepting return
I received the violin book($60), but the inside content is incorrectly bound into two separate parts, and the order does not match the menu/table of contents.It appears to be an unauthorised or copied version rather than an original book. Because the...
Mis sold ?
Hi, i have recently purchased some suspension for a motorbike. I confirmed with the seller that they would fit my bike and made payment. On arrive the item was broken but seller daid I would have to take it up with the courier. Once I tried fitting t...
Resolved! DHL Hungary, refuse to redeliver
I recently sent a parcel to Hungary using Ebay Global Shipping, There was a failed delivery buyer wasn't home. Buyer offered alternative delivery option but DHL couldn't deliver and have told them it is being returned to Uk.Can anyone offer advice on...
buyer wants to cancel but i cant refund.
i sold an item 02-13929-99530 and the buyer wanted to cancel.no problem but when i went to cancel it just says a cancelation is in place and i cant send the refundhave tried ebay help-useless and cant seem to speak to a real person to get this sorted...
Cancel order request
The seller declined request to cancel stating item has been posted , when it is a collection only item .
Product Not As Advertised
Hello, I recently bought an advent calendar for my Son and after opening a few days it was clearly not the product I was promised, contacted them and they’ve done very little but there’s no method within that chat to escalate to eBay. Can anyone advi...
Wiper blades
Good afternoon I purchase a pair of wiper blades 2 weeks ago for my car and they have sent me the wrong ones I have been in touch with the seller he ask me to take photos of my wiper blades which I have done at first I did not know how to send the ph...
Returning an item
I received an item that is not as described as it isn’t the correct size or shape to fit the vehicle is was advertised to fit. I started a return and selected “doesn’t fit” option but it wants me to pay the return postage. I now can’t go back to chan...
Resolved! Return label was not suitable as it for USA so i added my own label using royal mail
I cannot add tracking so i have dm'd the seller, is there any way to add tracking if i am creating my own label i have added all the order number etc is this ok? Destination: **** Postage service: International Tracked & Signed Heavier Tracking numbe...
Resolved! Returns
I purchased some 24 volt LIFEPO4 batteries that were sold as 24 volt 2.6Kw when they were tested they were only 21.9 volt and no good for my system. I requested a return as "not as described" but the seller has refused my request with no reason and t...
Resolved! Refund policy misuse from buyer
2 of my customers ordered same product and ask for return with the same reason. That product doesn't fit to their staircase. I gave dimensions in listing.i gave proper description of products why they didn't read it carefully. Now they want return.I ...
Refund needed.
Hello all, my scope which i would like someone to share their view is, I applied for a refund for a defective item which has qualified for a refund. But I am yet to hear from them . What do you think?
Resolved! Advise on a claimed faulty computer item
Any advise would be welcome as I have never experienced this before. I sold a computer motherboard. The buyer then sends me pictures of his computer screen stating that the board was faulty and the computer would not start. I explained to him that th...
return choice
I want to choose to return an item in a envelope not a parcel, how do I do it
Buyer misusing return postage
I accepted a return as the buyer claimed it was faulty. On receipt of the return, the item is not faulty and working as it should be. Under the ebay money back gurantee I have had to pay for return shipping, as the buyer claimed it was faulty.I have ...
Ebay is not recognising a successful return
I have returned the item, it was delivered to the seller's address on 6th Dec but ebay is telling me to print returns label
Item arrived broken
Item arrived broken - snapped in two pieces. Informed seller with photos. Their response was to dispose of it and they would send another. A week later I see on messages that they have told eBay item arrived undamaged and I was defrauding them. I’m g...
Pestered by seller over accurate, negative feedback
I bought a water-sensor switch for my boat's bilge pump. It didn't switch as it was permanently "on". This compromised my pump so I immediately removed it and contacted the seller. After returning it (£16 postage), I eventually received a refund of t...
Seller has requested I cancel returns process and they will deal with it themselves
Should I ignore request
Return policy
Looking to purchase an item on EBay however the seller has put they dont accept returns, is this legal
purchased item which when arrived was fake, seller now removed from eBay
I purchased an item which when it arrived was a fake. Box was similar to item I wanted but differed in several ways.After order confirmation received email from eBay saying this seller had been removed due to issues with account.There was no paperwor...
Poor Sellers
I bought a car radio a couple of months ago, when it arrived I complained that it wasn't as advertised and was also faulty.I have been promised a free replacement, but the company have refused to give me a full refund as the new radio hasn't appeared...
The item not working
0445010031
Furniture return (seller has sent wrong table)
Advise required please. I bought a dining table however the table sent is the wrong colour, to which the seller has admitted their error, eventually. The seller organised a courier originally and I paid the delivery driver directly via paypal, £50. I...
Returned item
I returned a faulty item, within the required time limit, using the return postage label supplied by the seller, the seller seems to be claiming that they have not received it, I have tried using the eBay automated chat box but it has been of no help...
Return items
Hello the item I have received is broken I have messaged the seller and explained I have the photos of the item , the seller has returned the item back to my house not back at his address, I have contacted the seller to explain it has returned back t...
Faulty part
Hi ecu and cas module is faulty seller refused to send me the address for return can you help please.
returns
Hi, I've had an item which I sold and posted. It wasn't delivered as the box was damaged in transit and returned to me. Ebay now states delivered but it has been delivered back to me. How does the buyer get the refund including postage as to me the c...
wrong delivery
I have received an Item which I did not order it. And the amount for this item had been deducted from my bank account (auto paid). I tried to return this item but I got a reply ( This return is closed). I need your support to return and refund my mon...
Seller refunded but no return label available
Seller agreed that I can return item as wrong one was sent.I got a refund within ebay but no return label email received and nothing in the return details of the item to show me a label to print.Return process is case closed when I go through the aut...
Product recall
My travel adapters have been recalled as unsafe as advised by eBay. I have contacted the seller who asked me to set up returns dispute. I have tried doing this but eBay say contact the seller I’m going round in circles
I was scammed on eBay and I can’t get my money back. The scammer is being protected by eBay.
One method of scamming is that after you pay for the product (in my case an iPhone 16 Pro Max for), the scammer sends whatever they want to a different address. When they send the parcel (Royal Mail), they obtain a tracking number as proof that they ...
Brand new item sold, used and wants to return
I sold a brand new outside blown up Christmas light, the buyer received it 17th Nov. he message today saying his been using it but the light has now started to flicker so wants to return. Do I have to accept? It was listed correctly and was brand new...
Accidentally missold item
I sold a 128gb phone when I thought it was a 256gb. The phone I sold a week before was a 256gb which made me just put 256gb as muscle memory of that makes sense? Buyer isn’t happy and I’ve apologised numerous times and I said to return it but he’s re...
Refund
I bid on a phone which I won. I wanted to cancel due to not relishing daughter has already bid on another phone. I asked seller to cancel, he got abusive then agreed but said he pressed the wrong button to except the return. Now saying refund not exc...
Christmas wreath
Hi I bought a Cedar Norfolk wreath and the picture looked very realistic but when it arrived it was total different.It was half the size and looked like that cheap pine not real looking at all and when I contacted the seller they said I had been givi...
Seller not repsonding to Warranty claim
Hi all, I sent a message to a seller on the 30th day after my item was purchased and as I began to experience a problem. I had a few replies from them and a handful of auto-replies but trying to resolve this under the 5-year warranty is not progressi...
disappearing purchase history and seller
I purchased an item from e-shopdealsukseller. It arrived but I requested a return. I received an email asking why it was being returned (signed by some called Cody). When I tried to follow the link to reply a screen popped up stating 'Something went ...
Reopen a closed return request
I was going to return a manual as it did not specifically cover my bike/year. I did purchase as in the item description from the seller it did state my model year. So I open a return request, then the seller contacted me and after discussion I decide...
Return query
Good afternoon, I need a bit of help with a return. Basically I have sold a new item boxed and the buyer claimed and started a return for item arrived damaged which sometimes might happened. After I had a chat with the buyer I been told that the item...
Fake PS4 controllers everywhere
Please be very careful when buying any PS4 controller that's in a box, eBay due to the time of year is flooded with fake PS4 controller's, things to look ot for and remember... one they do not make these anymore, secondly the cost an original in a bo...
USE OUR OWN LABEL
I anyone know, if you didnt use the seller or ebay label for the return, i mean if you use your own label to return the parcel, and parcel is delivered and you contacted with the seller for the refund but they didnt respond you, what i can?
Return a parcel
Return) l cancelled a return for a wrong weight on label. Now I can not get back in to returns now. To get the parcel back.
Resolved! Returns
I recently sold some pre owned headphones and the customer messaged me at 3am to the say that the headphones were damaged, he also sent very poor quality photos. The issue is that the parcel was not delivered until after 10am on the same day, 7 hours...
Rechargable USB LED Bottle Cork Wire Fairy String lights
I ordered this via EBay. The Items do NOT work and won't charge. When I select 'return the item' it not shown on my list of purchases! The site says something went wrong! I cant get through to EBay to tell them of the problem. Any advice would be mos...
Resolved! Wrong item received
I have received the wrong item do not seem able to contact seller. The item received is a board game from same franchise however not what I ordered, seller states on site he does not receive returns. I noticed on reverse of product it has the barcode...
COUNTERFEIT RETURN?
Hi, A seller has sold me a counterfeit item, I'm aware that only option appears to be to return the item. However, when I spoke to the seller they more or less said that they intend to suggest I swapped out a genuine item for a counterfeit item when ...
127013362395
Hi i have an item thst has failed with a warrantee and seller is not getting back to me where can i escolate
I sent the parcel back and now im getting a email saying im not getting a refund
I have sent the parcel back that they advertised wrong and now your saying im not getting a refund I need the money back to buy another one
How to return item after refund already given?
Purchased an item and upon delivery discovered it was a fake. Seller agreed return and refunded me payment. Because they have already refunded it ebay is showing the case as closed and i cannot get a shipping label. Seller is not understanding and ge...
customer support keep leaving the chat
hello, i bought an item and i didnt get it i opened a case and then i decided that i want to wait i waited for a long time then i want to open a case again it was not possible. i contacted ebay support and each time they left the chat after checking ...
Support required
Hello, I would like help with what can I do as a next step on a item that I sold. 1. Buyer requested a return however I asked buyer that I can offer a partial refund if buyer consider keeping the item.2. I was waiting for buyers reply however no resp...
turning off auto accepted returns
HiI have the automatic accept returns turned on, but i now wish to turn it off, but i can't find the option to do so.can any one advise how i can do it?
Sent parcel back
I've return a parcel back but its not showing on returns been given to 8th Decembver to do itused printed label what ebay gave me.there's no infomation or procedure to tell ebay its been sent The item is a philips CDi ConsoleOrder number 20-13826-407...
Buyer says item was ripped but perfect as per photos when I posted it
Advert showed a vintage coat. Buyer says lining was ripped and arms were shrunk. Photos on ad show this is not the case. He has sent photos with ripped lining. should I just send a return. He has called me a liar and that the coat was in horrific con...
Seller's threatening behaviour
I wanted to RETURN a defective item, seller wants to SEND SOMEONE TO COLLECT IT IN PERSON , I REFUSED TO GO BY SUCH SUSPICIOUS WAY .SELLER WANTS TO FORCE COLLECTION , WHAT DO I DO ?
Item dispatched with Simple Delivery lost on its way back to me
Hello! I sent an item to a buyer through simple delivery. Allegedly Evri were “unable to deliver”. Now the tracker on eBay says that the item is on its way back to me. It’s been 3 days since the last update. The buyer is not happy and neither am I. B...
Item received after refund issued now I want to pay the seller
So I received a refund because the item had not arrived after 10 days so I asked for a refund which was paid to me on the 18th of November. Out of the blue this afternoon (6th December) the item was delivered so now I would like to pay the seller - w...
Returned item payment not refunded
I returned an international item (to Canada), using Ebay generated DHL return postage label for a refund of payment. For an unknown reason, the item took a long time to get back to the seller. Ebay has not made the refund and has closed the return wi...
Resolved! Buyer refused delivery & said returning to sender
Hi all,Quick question, A buyer with 2 positive feedback purchased items totalling £180 from me.They sent me a message stating they have refused delivery and asked to return to sender. They also are asking for a refund.Whats my best plan of action her...
Bought an iphone that has been flagged as lost/stolen
Hello, I purchased what was described as a brand new sealed iPhone 16 at the start of September, which has been working perfectly up until 3 weeks ago when the phone stopped receiving any service. I contacted my service provider and took it to the ap...
Returned an item 2 months ago and seller still hasn't given me a refund
I got an item back early October and it wasnt what I expected so I sent it back for a refund, two months later I'm still waiting for it, I message them but still no closer, Thier contact is shocking and won't give me full refund as didn't have a trac...
Refund confusion
Anyone know how I progress from here? I bought a shirt. It was too small. I looked to return it. The seller works through the Ebay money back guarentee system so he referred me to Ebay. They sent me a label to send it back and I did. I got the label ...
So I purchased a chicken coop for £115 and the seller posted a loft bed
So, purchased a chicken coop for our new ducks, but the seller sent a loft bed instead. I paid £115 including delivery. They refunded me 50% saying they would refund the rest when the item had been collected. As it wasnt my fault they sent the wrong ...
Unfair returns judgement, probably just skimmed over by A I
Is it possible to speak to an actual person at EBay anymore? My phone didn’t ring when I was supposed to receive a call from an agent and the voicemail mail was silent, seems like a waste of my time.
Cancelling an order
I have tried to cancel an order for helium cylinder because I didn't read it details properly that you had to collect from seller. I am unable to do so. I have messaged the seller twice and they are not getting back to me
Wrong Item received. The seller doesn't want to refund
Hi,I purchased a Bower block Elite EXP Stage 3 add on kit, but the item I received is a Powerbock Sports EXP Stage 3, which is not compatible with my dumbbells.I have contacted the seller multiple times and provided proof that the wrong item was sent...
Resolved! item received damaged
i ordered several aquarium plants 2 of them were dead on arrival they were like water and all mush and they smelt vile the seller will not give a refund or replace the two items that were dead instead he is asking me to return but there is nothing to...
Returns labels
I have raised a return for an item packed in 2 parcels but have only received 1 qr code to return it, how do I get another qr code?
Seller insisting I don’t use ebay provided label
I recently opened a return request for an item that is not as described. The seller is insisting he arrange collection rather than me using the label provided by eBay. I assume this is not safe right as eBay will not know that I have returned it?
To get the platform's assistance for a refund.
The buyer has not responded to my questions or my request for a refund. Besides, he has only sold two items, and the other one got a negative review. I didn't notice it when I placed the order. Could you please refund me? I'm in a hurry to buy someth...
Refund for item not as described
Hello, some clothing I bought was not as described (damaged). I requested a refund from seller and ebay told me to check the status on 1st Dec to see if I should ask them to intervene. On 1st Dec, ebay said they'd refunded me and to wait 2-3 days for...
Safety Recall of item
Hi, I was contacted by ebay to advise that my item purchased in May 2024 is not safe to use and to cease using it immediately as it is a metal product that is not earthed. The seller and item had disappeared from ebay so not much I could do, but Ebay...
Buyer being aggressive
So I accidentally uploaded the wrong photo on my listing, however the title and description were accurate and correct. The buyer has been aggressive and threatened to come to my house for their money all because I accidentally uploaded the wrong phot...
Resolved! Counterfeit
What does eBay actually do about counterfeit items? The seller has said to return the item for a refund, but then they’ll just sell it on but it’s a fake, so I don’t really want to do that. I’ve submitted a report but haven’t heard anything. The cont...
Negative Review removed
I bought a phone case set from a seller The product was never delivered but seller obtained fake delivery confirmation and then refused to resend or refund. Only agreed to refund after involving eBay and threatening to bring legal proceedings. I obvi...
Delivery address change
I’ve accidentally accepted a return but selected the wrong address. It’s on a prepaid label and the buyer has said he will hold off on returning until I can change it but I’m not sure how to and eBay FAQs are no help. Can I change the address and if ...
Diesel pump
I sold a diesel pump and the buyer returned it after 30 days saying it did not work but offered no explanation from the mechanic or garage the fitted it .when returned it had second hand parts fitted to it and the high pressure sensor had been remove...
Refund
Dear Sir/ Madam,I have been writing to you several times. Please, please answer me. I bought this item with the order number of 21- 13757-25974. I did not recieve the item because it had been taken by someone else. I asked for refund, but just before...
Return shipping cost
Is the seller responsible to for paying return shipping cost
Buyer requests refund
Hi all, so a buyer has requested a refund of an item they purchased from me for there car. Of course if I knew I was entirely at fault I would issue the refund without question but I posted the item and the picture shows exactly what you get and in a...
Resolved! Refund complaint when not used Returns process?
I messaged seller to ask if I could refund. They sent me their address so I posted it back. One week after delivery, no refund. I messaged seller and they said no refund since missing part of the item (which is untrue). I have proof of postage. I wan...
refund
thank you all who tried to help on my last problem .the issue has been sorted.thank you again Chris
Returns label will not print
Hello I have received a returns label to my registered email address but when I click on the print option is just says something has gone wrong. I have noticed that the username on the email does not fully match the username registered on my email ac...
Closed Return Request
I bought an AirPod Pro case from a seller here in eBay, unfortunately it didn’t connect to my phone and the seller is not honoring the return policy. Turned out he closed the return request that I opened and I can’t even apeal. what should I do pleas...
Order number: 04-13880-28040
I purchased this item number and wanted to return it the items came in 6 boxes while Ebay sent mz only 1 returning label and I needed another 5 labels to return the remaining 5 boxes. How should I go about it. Thanks.
Getting a refund on item sent without my consent
I bought an item from a seller and after payment they contacted me to say it was out of stock. They asked if I’d like to wait for stock to arrive or a refund. I asked for a refund and proceeded to buy the item elsewhere. After a few days the original...
Resolved! How do I navigate my way to contact an agent on ebay rather than the automated response
refunds How do I navigate my way to contact an agent rather than the automated ebay service
Listing for Lightburn Laser Engraving/Cutting Software
If you or someone you know responded to a listing around the beginning of November 2025 which offered a Pro License for the popular Lightburn Laser Engraving/Cutting software then you have, as I did, fallen for a scam. I have been in touch with the p...
Buyer returned to different address ebay favoured buyer
I sold a laptop and the buyer opened a return.The buyer was supposed to use the official eBay return label, but instead they sent the parcel to a completely different address. (eBay auto generated label, buyer sent back, tracking shows as "delivered"...
returns
Hi I return a package to a buyer and they received it 7days ago and have also added they are trying to repay but can not navigate their way through ebays refunds and I not received the refund through ebay . any ideas
Your seller account is restricted
I have recieved the returned item back from the buyer(by mutual consent) but now my account is restricted beacuse they have not refunded him, how do I solve this, the Ebay chatbot is a waste of time....thanks
Order issue with a seller
Ordered item from a seller but didn’t realise it was the wrong thing. No option to cancel and the seller has refused a request to return and blocks attempts to contact. One beware when you’re buying from them two what can I do about it
Refund
A buyer asked for a refund and the product was returned to me but I never received any payment in the first place. What should I do?
returned an item in perf. cond. only half refunded
Sent A child's toilet seat back as it didn't fit my loo and therefore dangerous to use' Seller refunded half the cost saying it was not in original perfect condition, IT WAS !!! What can I do?Thanks
Return item too bulky for royal mail to accept, how to change to parcelforce
Trying to return a TV that I bought as a surprise for a family member as it is too big, item has not been opened. Selected royal mail as the return option only to discover this just means the normal postman is supposed to collect it which isn't going...
Resolved! Buyer asking for full refund
I sold a handbag four months ago and got very positive feedback at the time I cannot now find the listing but I am certain that I highlighted a small fault in the zip minor fault which did not impact the use or aesthetic of the bag yesterday I was co...
Resolved! Item gas been refunded what to do with it
Hello all I purchased a treadmill which wasn't as described, short story ebay had to get involved and I've been refunded, seller can still collect the treadmill but hasn't contacted me yet.Don't think I should be chasing them anymore as the case is c...
Return due to faulty
The item was faulty but the seller wouldn't do refund so I asked eBay to help they said return item to seller which I did once it showed delivered which it does with Royal Mail and on eBay I would receive my refund. But have no refund and it states c...
Full Refund......Seller sent Wrong Item. Ignoring my emails . How do I get Ebay Money Back Guarantee
Wrong item sent Seller ignoring my emails. Would like a full refund .How do I get this .... Return label sent but implies it will be deducted from my payment. Seller got it wrong and didn't try to send the right one.Ebay Money Back guarantee....I wou...
Refund
Hello, I want refund for my tablets,I was buy this year and seller give me 1 year warranty but now tablets not working anymore and I don't know how can return back no one help me even I call eBay help line and I am very disappointed about eBay team ....
Recall of gift bought
I bought two cat *bleep* for a gift at Christmas back in August. Since I have had a notice from Ebay saying the items have been recalled due to safety issues. I have not used them so I contacted the seller to return them due to the recall. They Flatl...
Resolved! I sold a Karcher several weeks ago. It is in very good condition and it was on full working order,I
A buyer is claiming a Karcher I sold several weeks ago isn't working. I would never sell something like this and my record is 100%. Since they bought it we've had very cold weather, below freezing, I've no idea how they've stored it. I'm being told t...
How to cancel a return
I need help, I have already posted the item, the customer has received it but was not happy with it put in a request to return the item, I processed that, but now she has changed her mind and wants to keep the product how do I cancel the return and g...
Return request
Item is opened stink off cat food product and can't be posted for health and safety reasons so what can I do to get replaced or money back
guarantee money refundable
The product has a 5 year warranty. It doesn't work after 3 months. I contacted the seller. He wants to refund my money. He asked me to file a refund request. Unfortunately, I can't do this on the website. What should I do? Thank Attila Hi Attila I am...
Warranty issue
On the 4th of September 2025 I bought a airfed welding mask, I used it for about 16 days until it started having problems. I messaged them asking about the warranty and how to claim it, they said I needed to go maker of the kit and I can easily get a...
Need some advice on handling a return
Hi, I've been selling privately for a few years and I've only dealt with one return in the past (nice easy one) so I'm unsure how to handle this. I sold a 4 year old gaming laptop, the buyer said the graphics card was underperforming and requested a ...
Error made on Return Request
I may the wrong choice on a Return Request I made, and tried to alter the details, only to cancel the return request. Is there a chance to resend the return request, or do I have to wait a while for it to clear before resending it? Do please let me k...
Product Return
I had the misfortune of buying a product and eBay was under another name, so I sent it to a Royal Mail agency, which asked me for my details, but I don't have them or any ID. Everything is under a fictitious name and they didn't deliver it to me. Now...
Returns labels
I recently started listing and unfortunately sent the wrong item to a buyer.We started a return and I received an email saying that eBay would send the buyer a returns label.The buyer has not received it and I cannot find anywhere to get a label from...
returns
I bought a phone and I want to return it, but in the meantime I lost my eBay account data and I can't find the product among the purchased items. How can I return it?
Return
Hi,I would like to return the tyres I purchased. While starting the return processI accidentally clicked that I no longer need to make a return, but I actually still want to return the tyres. Could you please reopen the return request for me or tell ...
Product safety recall - refund help
Hello all, i purchased an item from a seller. I have since recieved a product recall notice for safety reasons for the item. The item was purchased new. The seller is unable to repair or replace the item and they are refusing a refund and refusing to...
Qr code for return not working
As in the tittle. Royal Mail QR code for return not working, what to do now ?
Damaged Fuggler return = guest checkout problem
Hi can anyone help...I ordered a fuggler for my daughter for xmas, it arrived with scratched eyes so wanted to return it, but because I ordered via guest checkout it wont let me receive the return label on the link: saying sorry problem ay ebay end.....
return damaged on route back to seller,can i still get my money back
i brought an item that seller said was the right one for my machine was not so returned it got damaged on rioute can i still get my refund from him as sent it back by courier without doing a return thought ebay
Sent Humax back .got refunded. The box got sent back to me. Texted seller no response.
Sent humax box back .got refund. But a week later the humax got sent back to me. Saying wrong address. Tried contacting seller couple of times. But No response.
Reopening a closed Return
Please help, I returned an item accidentally, and I’ve now posted it with the label via RoyalMail post office. How can I inform eBay of this, since I can not reopen the return?
(Seller) Item arrived damaged so refunded - how to claim for damage in transit
I have just had a frustrating phone call with eBay for 40 minutes trying to resolve the following issue: I sold a guitar amp and it arrived damaged. I contacted eBay and they said I needed to get it sent back to me so I could claim for it being damag...
Faulty item
I want to return an item which I bought in March 2025 and is within the sellers stipulated one year warranty. It has developed a fault. Seller has not sent a return address and the system on eBay is not enabling me to resolve the issue.
Return Request Turning Hostile
I placed a listing for a Dry Robe with every measurement and detail described on the listing, photos etc. The coat was new with labels and packaging.I have now received a return request saying "doesn't fit"I contacted the buyer to request more inform...
Hi Just return the item back today but return died about December 10 so on
Hi I send samsung galaxy s21 item has been returned back today at post office Wednesday 26 November 2025, but the return date was on the 10th December but I won't be home on that week, ebay has sent me return label and I have post it today, I have me...
Resolved! How many days after delivery must a return request be made by?
Simple question but I cannot find the answer anywhere. How many days after delivery must a Return Request be made by? This is a USA delivery, and I would like to know how long I have to wait before I can assume it is OK and take the money. I believe ...
Item not as described
Hi. I ordered a pair of navy size 6 women's chelsea boots. Received today. Boots as shown in photos but they are enormous, definitely not women's size 6, but more a men's size 6 and actually look like men's boots in reality. Returns are not accepted....
Returns
I ordered 2 coats. Seller stated items were in London. Parcel arrived today and I decided to keep one coat and return the other. There was absolutely no option offered for printing QR code as usual. After clicking the return option an address in Chin...
warranty return
Bought a mobile phone from a seller, phone has 12 months warranty, phone went faulty and I contacted seller who wanted it returning to them, they paid postage, seller received phone on the 11th November, have tried to contact them 4 times for an upda...
Buyer has returned the item without requesting a return
The buyer has said they have returned the item but has not done it through request a return, she is returning as the item didn't fit even though I stated the measurements and asked any potential buyers to measure first. I'm guessing bought for an occ...
Penalty fees for cancelled order that wasn't my fault!
How do you get in touch with eBay, rather than the chatbot? I need some serious support here. A disabled man has bought my kitchen, despite it saying clearly that the buyer was responsible for dismantling it. I had offered to ask someone to dismantle...
Contacting customer services by email or phone. Nightmare dealing with Ebay
Does anyone have an email address or phone number for Ebay? I received a package 3 days late for a next day delivery - despite paying an extra £11 for next day delivery. Can't find an email address to write to, can't find a phone number to call. The ...
Counterfeit Coin
I purchase a lot of Pre-Decimal UK Coins on eBay and diligently check them after delivery, however a Coin I purchased in August 2025 which seemed to be genuine has recently been identified as 'Counterfeit'. I have tried to contact the Seller but have...
No return address
The seller i am dealing with is highly frustrating. I have asked to return an item 2 weeks ago. They have not provided a correct address, just an incredibly long, incoherent address that even google maps cannot find.There appears to be no way of gett...
Fake Jellycat Seller
I have just received what I thought was going to be an authentic jellycat but is very clearly a fake. When I try to go to the page I bought it from the page no longer exists and same when trying to contact the seller. So, it’s clearly been a scam acc...
Seller refuses to accept defective item return
On 13th November, my granddaughter bought a pair of boots using my account. When the parcel arrived, I was away and when I returned I opened the boots and they looked ok so I left feedback - big mistake as I didn't inspect properly. On taking out of ...
Not had this happen before, what are my options?
I have bought many rugs for the family ponies, over the years on ebay and they have always been excellent and exactly as described, however, this is not the case on the 2 that arrived Friday, they were for my daughter and granddaughter's ponies, they...
Fake watch
bought a watch which I thought was fake started a return process but then I thought I would get it checked out the jewellers thought it was real so I stop the return process. A week later watch was playing up losing time so I took it to the tag outle...
Buyer requested returns as not as described
As the title says, got a request today that my controller i sold wanted to be refunds under the "Not as described - Doesn't work or is defective as the reasoning"The description then said "Damage on the thumb button"with a picture of the controller.T...
return of defective item after 2 moths
Purchased item but started using it just after 6 weeks, its not working.People said to me to open case. I cannot see option.What to do? Its cheap but i feel bad about this..
Resolved! Refunds
Hello. Just had a customer return an item (doesn't state why and the product was next to new condition!) and it states that ebay have issued them a refund and I won't receive the product back. Is it right that I get to keep all of the money from the ...
automated assistant not working
Hi all I have just tried to get a response from the automated assistant to sort out a return problem and after 3 hrs no contact Is there a problem cant even get a agent on the phone.
Your case is on hold.
Hello allI’m flummoxed by this?Returned an item that totally did not match description etc and was fully tracked return and fully processed and documented in eBay and seller received item back and informed I should receive refund by xx nov yet when r...
Damaged goods sent
Hello. I purchased a pair of tyres. Buyer confirmed they had no damage. Between receiving the tyres and fitting them, there was a 3 week gap. Both tyres had damaged to them. One of the tyres damage was a cut, the other had a bilge which was only visi...
Return postage on faulty item
I bought a guitar and it arrived broken, seller has accepted the return and I was provided a returns label via royal mail, I took the item (a guitar) to the post office to send back but they refused to take it as the parcel measurements is bigger tha...
Help on VAT for a UK sale via the GSP Returned
I sold an item from the UK to Italy via the GSP. The buyer has returned it and I have received a bill for import VAT to release it. How can I claim this VAT back or refuse to pay this VAT when the original sale was via GSP not me (so I didn't have an...
Fairywill sonic toothbrush
I bought the toothbrush on 6 June 2025 - brand new. After working properly for four months, it stopped working, although the lights still came on when the button was pressed, but no motor and no brushing. The seller didn't want to know as their 30 da...
Return item from customer
I gave a customer a refund but he as not responding to me and he still has the item. But EBay have taken the money from my account can I get the money back from EBay or get them to as the customer to send me the item back?
Returns rate 1.41% 1 of 71 transaction
I had a return that Ebay cased in my favour. They said this will not impact my seller perforamce rating. I have seen Returns rate 1.41% of 71 transaction on my dashboard does this remain on here or does it get removed after a period of time as ebay f...
Is a seller obliged to take back an item that's flagged on the gov.uk as high risk of electric shock
I bought a laptop charger (224677056531) as a spare on 28 June and have never used it. I had an email from eBay this week with a link to the gov.uk site advising that imports have been stopped and these items destroyed due to a manufacturing issue th...
Resolved! If I buy an iPhone 17 pro max (seller stated in a messege it’s genuine) turns out to be counterfeit
Hi if I buy an item like iPhone 17 pro max abd rhe selling stated that its original via messege on eBay and let’s say I receive it and find that it’s a counterfeit do I get refund?
Bought a "New" SSD, turned out to be counterfeit, now the return label is incorrect
Return ID: 5305810871Paid full price for a WD Extreme SSD as an Xmas gift, when it arrived unboxed without cables I proved it to be a fake only performing at just 7% of the speed of a genuine drive.The return post label hasn't worked, may be due to t...
faulty goods supplier.
I can't get help form ebay for faulty goods, i keep going round in circles. I want my money back. When I try to contact ebay, it sends me to automated chat, and that says someone will ring me, but that does not happen, I can't contact the seller. In ...
Glass item arrives smashed
I have seen a glass item that id like to order. The cost is several hundred pounds and im concerned where i would stand financially if it arrived shattered. eBay policy suggests that I’d be responsible for returning it to the seller but I can’t belie...
Resolved! Private seller response to Return Request
I am a private seller and sold a music system (c £200) which consisted of a CD player, two speakers and a transformer. As it was quite bulky, I packed it carefully in bubble wrap and cardboard packing inside an archive box. When the buyer received th...
Returned items with tracking but no refund issued
I have returned an item to the seller I had it tracked but still waiting on refund what do I do now
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