Wrong Item received. The seller doesn't want to refund

[fraser2020]

Hi,

I purchased a Bower block Elite EXP Stage 3 add on kit, but the item I received is a Powerbock Sports EXP Stage 3, which is not compatible with my dumbbells.

I have contacted the seller multiple times and provided proof that the wrong item was sent. I also opened a return request, but the seller cancelled it and refuses to issue a refund.

The product description clearly states Powerbock Elite EXP Stage 3, but what I received does not match the listing. I have made several attempts to resolve this directly with the seller without success.

I am requesting assistance to get a proper resolution.

Thank you for your help.

[papso22]

Sellers can't cancel properly opened, in time claims for items using the ebay money back guarantee. 

It sounds like you might have left it too late,  you had 30 days from delivery.

Try your funding source for help.