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Seller News: November 2025

Get the latest news to help empower your business.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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closing off a sale

Hi, i bid and wone an item. i collected the item and paid seller via bank transfer. How do i close off the sale as it shows it wants me to pay for said item. Thanks

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Return/Refund

I have a buyer that as asked for a refund saying the print is poor quality. I have asked for a image as proof - my print looks fine on them plus seeing I take a pic of each order that I send out, I know they are good quality, plus I used that image t...

Checkout error

I can’t buy anything on eBay. Everything I try to buy it always says checkout error and won’t let me pay. My card is all up to date etc help

buyer requested a return for a stolen item

I sold on iPhone which apparently was missing from the package on delivery, the packaging had been ripped open and a note from Royal mail apologising for the 'state' of the package, however why would I accept a return of an apparently empty box when ...

CANNOT UPDATE TRACKING

Its been over 3 months I am having this difficulties. It goes to the error page says "It's not you. It's us. Our server is down and we’ll have things back to normal soon. If you still need help, visit our help pages. Can anyone help me out with this ...

Ok here goes, got an email from ebay (no reply !!!)

Ebay emailed me saying an item I purchased and I quote poses hazard of fire, explosion and electric shock.Told me to contact seller (guess what in China !!)Sellers response “rest assured product complies with UK standards blah blah blah”So why has eB...

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Ebay and evri label problem october 2025

I bought a torch on the 20th of October, all was going well until this problem with the labels with evri, the torch was then returned to the seller by ebay request which didn't happen, I then opened a not received case which was put on hold until the...

buyer offer

I have 2 items on buy it now that I have not clicked the allow offers but the buyer has sent me an offer anyway, how is this possible?

User avatar by • Engager
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DISPATCH TIME

I had all my listings down as 1 working day dispatch time and I meticulously went through them all to make sure they were all set to that ,then today I discover that my 1 day dispatch had dissapeared on all my listings and it said I hadn't chosen a d...

Saved search emails

Is anyone else able to change the timing of their saved search notification emails?My emails come through in the afternoon all bunched together. By the time the email comes through, items have gone. I am missing items as these emails should be sent a...

Car for sale but is it a scam

A car has come up for sale again and I am confused if it’s a scam or not. I’ve tried calling the seller and messaging them via eBay again with no success. I would really like to see the car and perhaps purchase it but I keep getting no response! Is i...

Negative Feedback Removal Request Failed

I have sold over 200 units of a plug. A customer complained that the plug was loose, and I offered a full refund even if he return the product even in used condition. The customer responded rudely and stated they had thrown the item away, despite the...

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Counterfeit Products and Ebays` response

Yet again EBay fail to live up to their counterfeit products "poilcy" . After purchasing a cycle chain to fit to a customers` bike from a company claiming to be a UK seller I got the delivery. Straight away I could tell this was not a genuine Shimano...

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Collectable postcards and tariffs

I still sell the odd collectable postcard and Christmas cards to the US. Although the items are not specifically named as being exempt from tariffs, very similar printed items are listed as being exempt. Do I have reasonable grounds to assume I can a...

Postage Costs

Hi all. I havent listed on ebay for some time, when I come to the part for postage I have chosen small parcel with Evri, I cannot find anywhere where it will let me put the cost I want to charge for postage, when I review my listing there is nothing ...

Issue with pre paid label system

HiI'm having a nightmare with ebays new pre paid label systemI sell loads of items that qualify for a Royal Mail postage fee of 89p, ebays new system will charge me almost £3 !!! So I’ve just sold a coaster & the buyer has paid almost £3 to me for it...

Buyer mistakes size, am i liable

My buyer has contacted me to say the boots arrived in good condition but do not fit. She says a size 42 should be a UK 9. It isn’t correct, a 42 is a size 7.5. I think this is buyers fault. Where do i stand here. I tried automated help but got nowher...

coco Chanel

I paid for 2 bottles of coco Chanel the stuff that came is clearly fake .eBay are telling me to return to sender .I am not happy doing this as it should not have been allowed on the site in the first place.and some other poor sole could get it .there...

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Sale Discount Event

After having spoken to ebay several times and got nowhere I am asking for help on here. When I create a sale discount event say of 30% is there a set time when I can start it again after it has finished with the same items in it and also if I increas...

Buyer has both the product and the money.

Hi,I sold an item on eBay, I was unsure of the address. I asked the buyer to confirm address, the buyer did not reply. The buyer asked eBay to step in that the item has not been received.I then told the buyer I had sent several messages asking the bu...

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My listing has been hidden as the AI thinks I've tried to sell outside of eBay when I haven't.

My listing has been hidden as the AI thinks I've tried to sell outside when I haven't. What do I need to do the get it listed? There are no external links to other websites or personal details of any kind. Is this just eBay's AI getting it very wrong...

Change delivery address

I am in London, England, and want to buy a pair of shoes from the United States. The Ebay International Postage quoted is almost equal to the price of the shoes (£46). So I changed my primary delivery address to my brother's address in Texas, but Eba...

Buyer paid but not collected

Hi, im not sure what to do as cant find anything on ebay help pages of chat bot, hoping you guys can help as im fairly new to selling. I sold an item for collection on 16th September and the buyer paid the same day. Those funds have also now been pai...

Delivery fees

Good day, I am having an issue with my delivery prices. whenever someone is trying to purchase 2 of the some item it charges a delivery fee for each individual item on one order. I dont understand why. can someone please help me resolve this. Regards...

Vehicles- warranty that item isn't a Ghost

Hi to all buyers,I would like from eBay the warranty in subject,. Planning and travel for nothing is exacerbating . Visit a Vehicles takes time and money. My advertisemt includes also the elapse time of eBay coverage ,that without it the risk could b...

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Mobility Scooter Sun & Rain Cover Universal

Hello! I bought the Mobility Scooter Sun Rain Cover Universal with delivery on October 31, 2025. Today I started assembling it and realized two parts were missing: two rods (two metal rods that go into the cover). I wrote a good review immediately af...

images not allowed

why can other sellers use an album cover to sell a vinyl and I cannot use my photo of the same album? is it because my pixels are greater?

Account suspended

I recently created an ebay account for my sister and it got suspended and flagged as fraud. Not that she committed fraud. I used my credit card on it. Is this allowed? I was thinking she could use my card to buy items here.

Change from Individual to Business Account

I have followed the support instructions to go to Account Settings -> Personal Information -> Account Type, but there is no 'Edit' option next to the Account Type. I have tried this on the website and on the app, but it is the same in both places. Ho...

BNIB collection only

I’ve bought an expensive keyboard, it’s BNIB unopened and is set to collect only. Collection is from a public Road. Loading bay (hence suspicions), however the seller seems reluctant to test before purchase, however those issues have been alleviated ...

Buyer wants to cancel sale

Can a buyer ask for more postage after the item is paid for because he entered the wrong postage to start with. It was a Buy it now best offer. Under ten pounds. This buyer had put down a the postage for letter post but now says it needs small parcel...

Simple delivery

My buyer purchased two items from me but paid separately for each, I now have to post the two items in two different envelopes. If I combine I'll have an un dispatched item and an un insured item if the combined envelope were to go missing.....just s...

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Knives policy

I’m trying to buy wooden chopsticks but cant make a counter offer as knives policy comes up. I already have verified my age with credit card details - so am unsure how to progress? Any advice please?

No refund for item not deliverd

I baught an item in 2023 its not delivered i dont check ebay often its now too late to for ebay to do anything. I don't know why they don't have an actual customer service email or phone number for things like this

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Simple delivery yodel

Hi, I’ve found out that eBay have recently allowed InPost to be used again as a service for sellers to send their parcels. However when I go to my postage preferences in settings I don’t see this as an option. Help would be appreciated as InPost is t...

Offer received

Hi received an offer within the hour on an item but now cannot see it?? i would like to accept the offer  

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thieves

i just sold and item which the buyer paid postage on and e bay are demanding £3.50 for postage from me !!!!!!anyone else experience this fraud ?

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Maximum bidding limit

I was bidding on an item in eBay auction and I noticed eBay had automatically put a higher bid on the item for me, then I noticed my maximum bid limit is £41,000 , how can I resolve this

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postage option not recognised

I can select the postage option, buyer pays. the button highlights but when I go to list I get a red message telling me to fix the problem. Can't see any problems Package 4Kg 400cm X 300cm X 10cm.Thank you for any help given

Find the seller?!

Please can someone help me find who sent this parcel as neither Evri nor EBay can. Basically a parcel I didn’t order and want to locate the sender . Does the reference here mean anything. it’s a Kiss album called Destroyer and I found it deeply unset...

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Resolved! Unable to add items to WATCHLIST

For several months now I have been Unable to add items to my WATCHLIST even though I am logged in.Anyone else have this problem? I am using Mozilla and Chrome and have no luck on either browser.I click on ADD TO WATCHLIST ... and nothing happens and ...

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Reversing a refund

Hi everyone I couldn't find an item I have sold so assumed it had been taken to charity shop. Soon as I issued a refund I remembered where it could be. I have messaged the buyer explaining the situation but is there a quick way to reverse the refund;...

Sneaky Seller

HiJust wondered if anyone has come across a problem like mine and managed to resolve it?I bought what I thought was a fully working, used Delongi Coffee Machine. When it arrived it was filthy, dirty and badly packaged (no wadding or bubble wrap to pr...

Buyer refund dispute

I've been ripped off by a con merchant who recieved my items then claimed a full refund lying that they are damaged goods. He now has my items free. How is this even possible?

Tracking Added? I've not shipped item yet?

Hey, been a while since I sold on eBay. Sold an item, it says pending payment until delivery. Fine, however the listing has auto populated a tracking for Royal Mail?? I've not even been to the post office yet or a drop off point? Is this all legit? H...

i want to remove simple delivery

Hi, I’d like to remove the Simple Delivery option from my eBay store. It’s currently preventing me from seeing buyers’ addresses, and I prefer to handle shipping manually using my own delivery method. Could you please help me disable or remove Simple...

Postage address query

Hi there I have sold several items on eBay but I have never come across this. I went on Google maps to find out the address location from the buyer and the supposed postal address is from a permanent closed business building. I'm slightly paranoid an...

Resolved! Postage labels

Buyer purchased 9 items from my listing. All paid for including 9 Evri postage labels. On arrival at agents for posting found that all bar codes were the same and therefore were not accepted items not suitable to be sent in one parcel due to weight s...

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Order Number Missing from Post Order Messages

I've noticed over the last week or so, That when a customer sends a post order enquiry or message, the Order number is now no longer displayed at the top of the message (above the text Box) So the previously easy route of clicking the order number an...

Postage costs

Hiim trying to add 2 listings on eBay however when it comes to delivery…..it is not coming up with suggested deliveries from Royal Mail, Evri etc. I’m using custom postage. It is also not showing the postage cost from……which I can then alter to inclu...

Qr Code question

Hi. I've just sold an item for the first time in a year or so. I didn't realise there was a QR code that I needed to show at the post office. I only noticed this when I went to mark the item as dispatched. I've paid for recorded delivery, I have reci...

Extra payments taken

I noticed when purchasing an item the other day that there were two additional payments of £1 each taken from my payment method. I took this up with Paypal and although no response the amounts disappeared. I have just ordered another item and the sam...

Order issue

Hello. I just order 3 item by Klarna (pay in 3) and payment is deducted from my account but these are still in my basket and not showing in my orders

Selling to the US

I have an item listed in the UK and someone from America wants to buy it. I have no idea how this would work, especially as regards payment, and eBay charging commission on what will now be much increased postage costs. Does anyone have any advice?

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Resolved! Ladder return fees

I have bought some ladders, the company offer money back guarantee. The rungs as it turns out are to too thin for me and not comfortable. Asking the company to return the item they have agreed but want to charge me £50 plus VAT. Is this standard prac...

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AD General Fees ... How to understand

Please can some kind soul help me ... I just cannot understand the ad general fee calculations. I sell at 5.99 and receive 5.52 after BPFpostage is 0.87ad general fee is 0.79 Order earning is 3.86 The ad fee general was at 10% ! How does this calcula...

Late delivery Defect Appeal

I have an order that was dispatched on the same day when it's ordered, with the receipt from post office evidence that. The buyer claimed it's not received a week later, and I raised that to Royal Mail, who confirmed the failure to deliver that. I ap...

Morphy Richards iron

I bought a iron in march and it's stopped working it lights up but no heat it's still immaculate condition I've tried emailing them but rejecting emails wondered what my rights are it's 28.00

No views on listed items

I re-listed a number of items because the active time expired. Once re-listed the items got no views let alone watches. I cancelled the sales and re-listed them and still I'm not getting any views. When the items were first listed I got plenty of vie...

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Purchased a item which was falsely advertised

I recently purchased an item which was listed for my Vehicle and also stated the part number.I purchased and received the item and found upon receiving the item is is the wrong part and not the one listed. I had contact the owner to say it was not th...

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Resolved! frozen funds

I sold for two years and had a good rating, but I was banned. I can't sell and I can't withdraw my money. Ebay is holding it in my account, which is blocked. My question is: when will I get my money back?

proof of age

Why do we even need proof of age?I assume all ebay members will live in a household where they will have very easy access to multiple types of weapons that they can conceal about their person and cause damage to unsuspecting persons.I am not encourag...

Resolved! tesco points for evri label how to link

Hi there, I'm an ebay seller and since evri is official courier now on here trying to figure out how to get tesco points for those evri prepaid labels. Tesco cx service couldn't help. Ebay human agent couldn't help. Not chuffed about evri being only ...

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Where's my fee credit?

Hi,I'm trying to chase up my "fee credit" (compensation) for a parcel I sold which was lost by simple delivery (evri). The buyer opened a case, I issued a refund....I've been going round in circles for ages. I used Resolver in the end with Evri, who ...

Need to know were to request again

I have paid for a phone tonight and I have tried to cancel it but the buyer as rejected it then I have sent a message to buyer as I have got the wrong phone and have asked him to cancel it which he as said he would do if I sent other request but its ...

Something went wrong

Has anyone experienced issues when booking a collection for an item as a seller? I am trying to book a collection, however, it eBay keeps saying - “Something went wrong. Please try again later”. Any help is greatly appreciated.

Unable to make an offer

The app doesn’t allow to make an offer to the seller, asks to provide new payment method, although there were no changes in my card details. Even when I try to re-register my bank card, it doesn’t resolve the problem…

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Can’t list an item

Hi, I am trying to list my item for sale. I have enough ‘selling limit’ to upload. When I click post listing, I get this:Your account is currently limited. Go to Messages to find out what you need to do next.{e282030-1108477x} but there is no message...

Appalling service

Appalling service. Bought and item and it was faulty. Contacted the seller and was ignored, contacted again and they did the percentage refund nonsense and then ignored me until the returns window ran out. Also removed the option to give feedback on ...

Return not fit for purpose

Had a request for buyer to return a vintage ring £140 as ‘not fit for purpose’ they say it has piece of the ring which is scratchy & unwearable- this is completely false. I know I will probably have to accept the return to get ring back & if they hav...

Resolved! Bidder lives in Germany

Hi, i am selling quite an expensive Lego set that finishes tomorrow evening, i have just received a bid on it, but looking at the bidders feedback page states that he lives in Germany. I don't want to send it to Germany, what is the best thing to do ...

Resolved! Buyer has not picked up item

How long should you have to wait for buyer to collect item, it has been paid for (but pending) will i have to wait till it is picked up before the funds are released ? and how will eBay know that the item has been picked up ?

Resolved! Fake band shirt sellers Vs Real vintage

I can't believe the audacity of ebay sometimes. I listed two items, both old vintage tour shirts and they've both bounced back saying they've been hidden from sale due to counterfeit policy infringement. I can't even imagine why!? The pics show every...

Refunds

Hi,I sent an offer to buy some wheels for a car on the 4th of November. The offer was accepted by a private seller.This was to be collected in person. I’ve since changed my mind and want to cancel the payment. I messaged the seller on the 7th request...

faulty item returned

I recently bought a calculator which was faulty almost out of the box. The seller agreed to a return eventually but refused to cover the postage. I followed all the proof of postage and proof of receipt instructions and now Ebay has closed the return...

Dangerous item

I bought an item over 30 days ago and then I was recently sent email from EBay stating the item was defective and to contact the seller. I contacted the seller and heard nothing but they deleted the item from their shop. When I try to contact EBay I ...

Not delivered item

I ordered and paid for an item but it wasn't delivered. DPD returned it to their depot. I cannot report this as the item does not appear in my purchases yet the money has left my bank. Any suggestions on who I can contact is very welcome. I did messa...

shipping label refund

Hello, I had to purchase a separate shipping label to fulfil the fast delivery promise for the order. I have requested a refund for the original eBay label. Could you please explain how to find it in the system? Thank you.

my user I.D. where to find it

Hi , Nectar have not been recording my visits and have asked me to provide my Ebay user i.d./ number . Is it just my user name or is there another referance number i need to find. Thanks

Postage options and pricing

I wonder why the postage is - say for a CD £1.50 and if I increase the price, the postage is £2.50 for the same item?! Doesn't Royal Mail follow weight? Furthermore, once the delivery option is available it is not available the second time! - for the...

return request Ebay asking for a photo

My Grand daughter wanted a Christmas decoration listed as crystal glass but on arrival it is obviously plastic and nothing like the enhanced photo.I asked for a return stating it was not as described but Ebay are asking for a photo. How can a photo s...

Missing Item

I purchased a car part on 31/10/26 I also paid aa courier fee totals cost are nearly £200 I have contact the seller 3 times during the week to enquire about tracking no & couriers details I got a scant reply so today I asked for a update on my order ...

Account suspension permanent

Well I am quite disappointed in eBay, I have sold a few items for a year. I have 100 positive review without any bad feedbacks. However, very recently I had a few items not arrive or lost in transit etc. This is very strange but now I received a mess...

My campaign is inactive

and has been for the last 4 days ...How frustrating it stopped working completely ... "The file type (.png) is not supported." - It seems to me there is all wrong with the system called "eBay" ...Total frustration, postage, returns ... nothing works ...

Realisting an old item not sold

I want to relist some items that did not sell from 1-2 years ago. I cannot see them in my not sold items history. Can they be retrieved from your archive and so I can re list without recreating

Resolved! FEEDBACK PERCENTAGE REVISION AFTER ONE YEAR

I have been an eBay member for over 18 years.One thing that really bugs me is feedback, especially negative feedbackIt's bad enough receiving it (especially when undeserved), but, what really gets me is getting rid of it.I understand it is supposed t...

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SIMPLE DELIVERY NOT !!!!

Can not think of any other business that won’t refund you for a service they didn’t provide, you cant combine postage and you cant change the service to cover an extra item. if you sell 2 items that you did simple delivery you have to send separately...

order cancelled

16-13768-17083Re Cancellation reasonCancellation reasonIssue with buyer's delivery addressIssue with buyer's delivery addressDate purchasedDate purchased1 Nov 20251 Nov 2025I had paid for the item including postage. The seller messaged that the item ...

FALSE TRACKING NUMBERS FROM SELLERS

Following an alleged delivery the item concerned was flagged up as no received to ebay. I had since bought the same type of item from another ebay seller which arrived. The ebay seller did not respond and never responded.Ebay said a refund would not ...

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Collection address

I have purchased a bike for xmas for my son and the payment has been taken from my bank showing as recieved by ebay on my order reciept....I have contacted the seller every day since the purchase and they haven't responded with their collection addre...

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Empty parcel delivered

I posted a padded envelope with the item I sold in it. 3 days later I get a message from the buyer telling me that the empty envelope had been delivered. It had been torn open at the bottom, they supplied pictures as well. Evri had delivered an empty...

Ebay support is terrible

As of recently i thought i would like an electric scooter, but as i have bought it the buyer gave me the tracking number but nothing else, and it didnt even work on yodles website (yes it was yodel delivery) and i was texting the seller why it was no...

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Do I HAVE to accept a return?

Hi. I sold a pair of frilly pants to a buyer. They were listed size small. The label in the pictures said small. I took a photo of my hand placed over them for scale. The listing said they were oversized cosplay style. They still have a 24" waist. Th...

Is account setup correct?

Hi AllI have just won an item and then gone to pay for it and it then says the seller doesn't post to my location,have contacted seller and they said that it came up as i chose to collect(which i did'nt).Seller has global shipping so no reason to not...

Car part is faulty

Hi, I ordered car pats I'm May and install car parts around two months ago. I done full services and garage mechanic let me know a part is faulty. I contacted with seller and sent pictures for proof. He accepted the parts is faulty and parts are out ...

Missing EVTN NUMBER

Sold a item which requires authentication.Free postage label provided was meant to have the EVTN number added to address, but didn't. Who do I speak to /inform?

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Simple Delivery - not so Simple

I am a private seller and have sold around 20 or so items this year, all £20 to £30 range and have had no problems with Simple Delivery, in fact up until now have quite liked the way it works. Last week I listed one of my rings for £180 and it sold t...

User avatar by • Engager
  • 1171 Views
  • 17 replies
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iPhone 14 - 1 year warranty

I have purchased the New iPhone 14 Unlocked and sealed 128GB in January 2025 from eBay. I have a one year warranty till January 2026. When months goes the iPhone was working fine. However, till November my sim card is not working. I took my phone to ...

Trying to add stock to relist ad

On my listing's it says out of stock. When I click edit to try add stock I get the following picture. I have also had a message about having to select a domestic postage service but when I click the toggle nothing happens. I just need to simply add s...

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Ebay has because a place to buy customs

Since ebay great idea of adding ads to it platforms and increasing proudect prices by 10% as that ebay recommends add rate I've noticed an increase in ebay selling advertising via flyers so the great sparks at ebay marking have shot there self in the...

No Buy it Now button - why?

Item No. 257194960086I'm a selling newbie.I set a starting price and a Buy it Now price. I can see the Buy it Now price of £22 in the listing summary, but there is no Buy it Now button. Why is this?Thanks

DHL didn't collect my parcel

DHL didn't collect my parcel and this should have been collected on Monday 27th October. I have tried email and phone and no response from either. Shipping number says the parcel has been collect but it clearly hasn't. What a rubbish service. Reached...

Redunded then resold

So I bid on an item and won it, couple days passed, hadnt received it, checked my order and it was cancelled as item was damaged, now shes re-listed it! Kinda annoyed as id won this item, I guess shes trying to get more money for it, how are they all...

Over pricing

Why are sellers allowed to over price items 2x the amount they are selling for in the shops? I just found something that is out of stock and looked for it on here and it’s over 2x the amount surely that wrong

Delivery for collection item

Hi, I advertised an item as a collection only. I agreed a price with the buyer but they then wanted it delivered and offered for a company to collect the item. I’m new to eBay so consulted ChatGPT and it advised they organise collection through a eBa...

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Bidding

Hi, I entered a maximum bid of £20 for an item I was bidding on. The winning bid ended up being £17 and free postage, but I was charged £20.10. This is more than my maximum bid. Why have I been charged this much?

rights when the seller has left ebay

I recently bought a DVD that has proved to be unplayable. The seller appears to have left eBay and the I can't find any information on the eBay site as to what to do in these circumstances. I suspect that I have been ripped off. I doubt that there is...

Payment dispute

Hi,A buyer opened up a payment dispute, I was given the option to challenged the dispute or refund the buyer, at this point there was no option for a return. To be covered by ebay seller protection in their terms and conditions I had to challenge and...

PS5 Backbones

I've purchased two and received two Backbones today however one of them appears to be for the Xbox, I didn't see anything in the description, and still can't stating it's for the Xbox. I've requested a return but this has been refused. What can I do?...

fitted car parts that don't work

I bought a fuel sender unit from an ebay seller for £90. It was fitted last Monday at a cost of £200. It has stopped the fuel leak, but the float arm does not work so have no idea how much fuel I have. So - the part does not work. I cannot send it ba...

I have been scammed

I have been scammed and eBay have really let me down. They haven’t helped me so instead I’m having to see if I can get my refund through PayPal, I’m just wanting to know how successful a refund through PayPal will be if eBay have closed my case. The ...

Unable to edit listings

Every time I go to edit my listings i get this messageWell, this is embarrassing.We're sorry, the listing tool isn't working right this second.Please try again later.Anyone have any ideas Thanks

Simple delivery failure

Twice now the postman has failed to turn up with the postage label so i can send an item out via simple delivery.It is now making a mockery of me,as i have always sent items out promptly.It is showing that i am late in posting it.Yet i made an arrang...

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Stupid Delivery, again!

I sell some items. They fit in to a standard envelope, weigh a few grams, and did cost 87p to post.Stupid Delivery deemed them to be a parcel, at £3.38 each.I spoke to one of their highly trained people, and was told to book out with their label, boo...

unable to withdraw my money after 4 days

Sold an item and it was collected Monday evening by the purchaser.Feedback all done and showed my balance as correct. I noticed my bank details wete incorrect (change bank account last year) , so updated my bank details. Ebay now put a hold on my wit...

Purchase

Purchased a bag with a lock that doesn't work. They have said not to return it, but won't replace it

Why no information or reason as to why purchases are not delivered. My last two purchases from Ebay

Why no information or reason as to why purchases are not delivered. My last two purchases from different sellers 1 using YODEL and the other using EVRI. Both the items reached their hubs. Then received message of a delay. after several days of no upd...

Onboarding

Hello I am in the process of onboarding and have a question. I have got to the payout information, and it says "Link a bank account so you can get paid. We also need this info so we can debit any amounts you owe, confirm your identity and comply with...

Resolved! No sales at all, for around a month

I am barely getting any sales atm. When i do, i get a sale less than £20. My numbers in seller performance, have dropped off a cliff. Admittedly i am not posting as much, but that is because nobody is buying. Ebay is the online selling platform i kno...

Combining Two Orders – eBay Forcing Separate Delivery Labels for Football Cards?

Hi everyone, A buyer recently purchased two football cards from me in separate orders, but eBay is forcing me to use “simple delivery” for each one. I’ve already contacted the buyer and let them know that I’ve combined both cards into a single packag...

User avatar by • Contributor
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Problem with selling

Please help me. I've had a problem since October 31st, as I remember. I was blocked in the evening and can't sell. On November 1st, I was unblocked around noon. On November 2nd, I'm unable to sell again today. I don't know what's going on. It shows m...

Not received delivery

I’ve got something authenticated by eBay and they sent it to my address by DPD DPD lift it on my front doorstep and I am on the main road and my safe space is the porch to the left of my door which is covered so I’ve got Home this evening and it’s no...

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Transferring money to bank

I wish to transfer my ebay balance to my bank and after much searching found the page which asks how much to transfer. however in putting in amount there appears to be no button to press to send message. Hitting enter on keyboard does nothing.

Postage issues

My buyer has added an additional £3.50 postage option even though she has paid for £1.55 option. I cannot remove this and she doesn’t know what she has done. How do I remove this? EBay is not giving me a code to scan as it expect me to pay the £3.50....

User avatar by • Member
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