Dangerous item

[jogillard75]

I bought an item over 30 days ago and then I was recently sent email from EBay stating the item was defective and to contact the seller. I contacted the seller and heard nothing but they deleted the item from their shop. When I try to contact EBay I get sent in circles and I can't list the defective item to speak to them about. Any suggestions would be greatly appreciated.

Most relevant

[**peaseblossom**]

Sorry ebay won't help if over 30 days.   Try your payment provider.

[tressygirl]

There is no point contacting eBay,  as their policy stands to refund their buyer members receiving faulty / defective items,  only within 30 days of the item's last estimated date for delivery, hence the ' 30 day MBG ' policy.

eBay have done their duty to send a message from the manufacturer explaining the fault / defect etc. and it's now between you and the seller to affect any refund.  You could contact the manufacturer see what they say.

Did you purchase from a UK registered business?  Did they offer any guarantee which they are now not upholding?  If so,  you could take this to Citizens Advice i you wish to take this further.

@jogillard75