Seller News: December 2025
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Forum Posts
EBAY BARCODE failures
Shop refused to allow me collection of parcel without a barcode .I requested barcode from seller who said it was an ebay matter . Shop owner made me pay for postage of the item and refused to issue a receipt to release it . Shop owner said he could n...
Selling Fees
Hi, I recently sold a Pokemon Card on Auction for roughly £140, when I looked at the breakdown it said I would get roughly £120 pounds after fees. Yet when it came to the day where the funds were available there was only £101 pounds in my ebay balanc...
Published products price is higher than it calculated to be
Greetings,I am newbie here. I pushed some products from my suppliers site to eBay. Unfortunately, final price published on eBay is higher than it was calculated to be even including buyer protection fee. Is there any other charges I am unaware of whi...
Selling vehicles
I want to sell my motorhome but wanted to know the selling fee and what would be the best method of payment? Thanks
Case incorrectly marked as return – partial delivery & double import fees
Hello,I need help with an eBay case that was incorrectly classified as a standard return.This order was a SPLIT SHIPMENT / PARTIAL DELIVERY.I ordered 4 items in total.So far:- I have received 3 out of 4 items- 1 item is still missing- Because the sel...
EBay offered free postage, withdrew it and put the phone down on me when I politely complained
Has anyone else had this happen to them? I opened a new account and started selling and eBay said they would cover postage costs for me for a short period and that any item listed before the 15th of December they would cover the postage up until the ...
Got charged for end listing for car
Ended a car listing ad as not ready to sell yet and got charged £31.00
Buyer cancelled and i’ve last all Watchers
Was selling an item in November, a guy clicked to buy it, then he noticed it was collection only and said he didn’t want it anymore. I looked around Ebay and selected cancel order because the buyer wanted to cancel. I’ve now lost all the watchers on ...
Total net sale and total withdrawal amount is not the same
Hi, ive recently started selling on ebay and the total amount sold (minus all fees) does not equal the total withdrawalable amount on my ebay account. the withdrawal amount is significatly less than what the total sold is Any help?
how to create a custom order of buyer to make a purcase based on there requirements ?
how to create a custom order of buyer to make a purchase based on there requirements ?i used to work on fiverr , we used to create a custom request based on what the buyer needed how can we do this here on ebay ? please read attached buyers request b...
General fee deducted
What is ad general fee and why was it deducted from my money
ebay and paypal £1 charges
The last 6 items I've bought through ebay have been done through paypal, using a linked credit card for payment. Each one has an extra and seperate £1 charge showing on my credit card statement. But oddly, they don't appear on my paypal account. My c...
Getting Simple Delivery Payment Returned
I sent an item to the buyer on 6 December 2025, but didn't use Simple Delivery. As I could send the item much cheaper I paid for delivery myself. I notified ebay at the time using their opt out form (which I can't now find). The buyer has acknowledge...
advertising fee credits
anybody know the duration it takes to receive a credit for a customer cancelled order please?its £120 and ive no idea when it will get credited back to my account
Ebay Charged bank account
Recently On 12 dec my bank account was charged by ebay they have ust sent me notification but didnt gave any reason that why they charged my bank account if it was any kind of they should have mentioned in the notification. Can you tell me that how w...
Monthly payments
Currently there is ebay payment going out of my bank account and I’m unsure what it’s for. It’s only £1 per month I’ll get my bank to stop futre future payments can you advise what this is forAny pointers would be greatmany thanksPAYPAL *EBAY UK 7956...
Resolved! Why the VAT?
I would like to know why I have been charged VAT on a 2nd hand item from a UK private seller?
Resolved! Buyers Fees
I sold an Item yesterday for £330 but I have had £13.91 deducted from that amount leaving £316.19 as the amount I will receive. Why has a deduction been made I thought the buyer should have been paying this fee?
I had a buyer cancel and order and eBay want money
I had a buyer cancel an order for £20 immediately after buying which is fine, however, when I follow the process through eBay are asking for fees and £16?????? Ive tried to find some kind of 'customer service' to find out why but there doesn't seem t...
Additional charge for refund ?
I purchased a product, value £33.92. Included Buyer Protection. It did not arrive. Seller advised me that their supplier could not supply the item and offered me a refund. I accepted. Seller sent me refund BUT deducted £4.17 from it. I received £29.7...
Scam??
Hello.I sold something on ebay but now the buyer wants me to add a £250 gift card to the order to be posted. Is this a scam or not?? Thank you in advance.
Multiple fees on the same listing
I tried to list an item today but the description text did not load when the item went live. So I tried to amend the listing this did not work. Them o removed the listing again same issue. I then saves the draft and finished it on my phone. EBay has ...
Postage charge for seller
If I’ve set up my listing as buyer pays 87p for postage, why does eBay charge me for a label anyways, and when quantity changes it’s multiplying the 87p per item yet all are going in the same package? I’ve been charged £5 for a label even though the ...
Deceitful fees from eBay
I promoted a listing and understood that if it sold during a certain period I would be charged a promotion fee.I subsequently received an offer and eBay showed me how much I would receive.’You’ll receive £1070’ (I took a screenshot) and this was lowe...
Resolved! HELP PLEASE
So I'm trying to sell something on eBay. Someone has purchased the item (eBay have money) but now they want to cancel. EBay want to take £30 off me for HIM cancelling?!? I can obviously send the item but I know the seller will refuse it saying it's d...
Resolved! POSTAGE FEES
Hello,I’m having trouble setting the correct postage cost on my draft listing.When editing the draft, the only available postage option is “Use postage rate tables”, and I cannot select “Flat: same cost to all buyers” or “Calculated postage”. I have ...
How do I contest Advertising fees
I had to relist an item 3x and now I have been charged an advertising fee of £173 which I did not list!?
eBay balance fees
Some of my sold items have funds available but not in my eBay balance (one item’s funds were available from the end of last month , and a few from earlier this month .But my eBay balance is £0.00? I sold 3 items last month and the payouts were smooth...
re listing cars
I paid £15 to list a private car -it has run its 7 days and ebay sent me a relist option -do i have to pay again for another week?
Ebay incompetence
Sold an item and due to Ebay and the wonderful simple postage system i couldn't ship the item and just had to refund the sale. Now Ebay took payment for a dhl label even though I never asked for a label and they never gave me a label. The money was t...
seller
if someone offers me a price on a item for eg £23 why do i only get £21 as a seller does anyone know
Fraud money on eBay
I sold an item on eBay, the money showed as paid but disappeared, I can't withdraw it from eBay
Fees
I recently changed to business account selling mainly crown green bowls which is seasonal spring/ summer business.In two of the first payouts received I received deductions of Below Standard Fees, which put both sales into a loss situation. I had no ...
Changing postage status after sold
I have sold a kitchen but did not put on collection only - it is now asking me to post the item which I clearly can’t - will I still get paid for the item
Returned an item 2 months ago and seller still hasn't given me a refund
I got an item back early October and it wasnt what I expected so I sent it back for a refund, two months later I'm still waiting for it, I message them but still no closer, Thier contact is shocking and won't give me full refund as didn't have a trac...
Ebay Sold item fees and payouts
I've attached the final payout of an item I sold with the total after all the fees have been deducted which was £88.50 but then what I actually received from Ebay was £82.62 and I can't find anything anywhere in the statements breakdown about any oth...
Refund postage as I delivered?
buyer prepaid postage but I delivered the item and wondered if I can get a refund for the postage as I used my petrol and drove there instead?
Resolved! Payment difference
Hi, i recently sold an item and after the ebay fees it was 212.36 but the amount i could withdraw was only 211.08. How can this be ?
Not received full funds as a seller
I sold an item through simple delivery for £7.50 yet I only revived barely half the amount even though there was no fees other than the protection fee of 62p, I did not use advertising either and I don’t know how to raise this issue to get my money
Why do i keep getting charged a seperate £1 every time i make a purchase
Every time I make a purchase, my bank makes the payment, but every time I also have a £1 charge taken. It's only just started to happen, I've been a member for 30 + years and it's never happened before.
Cancelled Purchase
HiI have a buyer that has cancelled the purchase - that's fine, but my question is, if I want to re-list the item it says I have to re-list with fees. How is this right when I have not cancelled the purchase?any help would be appreciated.
Selling
Can anyone help me I had an item for sale at £1620.00 accept an offer at £1600.00 but when the offer came through the offer states I will only receive £1562.06 and I don't understand this as the buyer pays the protection fee
buying from Japanese vendor in uk
if i buy a sound mixer costing £176 from a Japanese vendor, do i need to pay tax later even when the sellor specified that the postage is free?
Funds issue
It says my funds are available but there is nothing in my balance
Being charged postage as a seller
Hi I'm a little confused I sold an item for £4.50. I always get the buyer to pay postage with simple delivery. So ive always just received the money for what the item has sold for but on this occasion I was paid £5.78 and says the buyer has paid 0.87...
InPost delivery are a frightening thing due to fact you have to travel miles to find one so you
Fact that you incur the large extra cost of petrol with the car or bus fares and with eBays margins being small you could end up losing money.So l advice not adopting InPost as a no choice post option
Only received fraction of payout, and ebay tells me its not on hold.
Hi, I recently sold an item worth £70, I sent a partial refund of £14 because I sent it off abit late and felt bad. Ebay had only given me £19. It says in payments that NO fees were charged or anything, yet I've only received a small fraction of my m...
Agent
he purchased the item he didn’t show up to collecti lost 153 buyers that they was watching the item and interested to buy also left me negative feedback The seller didn t call after I send the no after purchase.I actually did . Check inbox .
postage .
I paid the seller for the item including postage , and now delivery company has sent me a large delivery bill for a item Ii have already received , is this a scam or why hasn't the seller paid it .
selling and wrong tracking number
Hi, ive sent item to buyer and they have confirmed delivery however I used wrong tracking number and accidentally used pre paid label, can I change the tracking number to confirm delivery?
Re funds on hold
Is this real a buyer has paid for an item but its saying the funds are on hold is this legitimate
Selling in different currency
Dear Community, I have sold an article in GBP. The bank account I have linked ebay with is also from the GB (GB IBAN).I used to live in Germany, which is where I was living first time I registered with eBay.Now eBay would like to convert it to EUR an...
WHY HAS MY CARD BEEN CHARGED ?
I advertised 2 items of furniture as Ebay states no fees, & free to advertise. I have not sold on Ebay for years. Why have I been charged £10 ?
my paypal account has been charged for an amount to ebay commerce and I do not know why
Hi,I have just been charged £44 to ebay commerce from my paypal account and I have no idea why.I am a small time private seller - I thought selling was now free for private sellers unless you go over 300 listings per month which I do not. - any idea ...
Resolved! Royal Mail Large Letter Postage Rate
I listed two items and both needed to be Large Letter postal charges. One listing stated £1.55 (which is correct) but the second listing wanted to charge £2.70 and no option to change that rate was given. Why would there be the £2.70 rate when that i...
Resolved! 12 pounds charge
I am trying to understand why I am being charged £12. I opened my business account on the 17th of November 2025 and I am on the shop subscription. I have less than one hundred products listed.
Import fees
Hi all I’ve ordered some air suspension from a seller in Germany , UPS have just knocked at the door and requested £223 from me to have the item delivered within 10 days apparently due to import fees , I was not notified of this by the seller nor was...
Combined Shipping Issue: Hong Kong Seller Asking $33 — Advice?
I’m looking for some advice. I bought four cards from a seller in Hong Kong and expected combined shipping to be close to the $15 shown on one of the listings. I would’ve been fine paying around $20, but the seller quoted me $33 to ship four cards to...
Pricing
Hi guys, I have been trying to set the pricing to but it now but has only the option of auction
Underquoted postage rates to buyer
Hi My parcel, packaged, is 43g over Royal Mail weight limit. Is there a way to pay for the extra weight without involving my buyer please. thanks
Fees
Last week changed to business account.Received first payment without details although there are lots of deductions it would appear. How do I get detailed list of pay out.Also, my account list is now showing insertion fee for items listed and sold as ...
Ebay Commerce direct debit Payment
Ebay Commerce direct debit Payment
Business account sucks!
I've been using ebay for a very long time on a personal level. Buying and selling as a lot of people do. Recently, I semi-retired from an automotive design role to concentrate on designing my own products to sell. It's a slow process, so I thought I'...
Owed money
Hi do I owe eBay money as got a email but can’t see what I owe. Is this a scam?
Closing an account.
Hi, I 've not been making much profits on sales or had many offers, in premium account for 5+ years. So, I think it would be better to close my current seller's account, for a free Selling Account instead. But there seems to be no, customer service. ...
Keep charging me an extra £1
The last few items I’ve just bought off eBay a pound has been take. Out of my bank first and then the price What’s all that about
Fees
Hi, we have recently got an Ebay basic store we started on the 1st off november. for our business account. The fvf are still through the roof. Does anyone know why/what to do? we have re listed everything since starting the plan and still no change. ...
Ebay fvf
Hi, we have recently got an Ebay basic store we started on the 1st off november. for our business account. The fvf are still through the roof. Does anyone know why/what to do? we have re listed everything since starting the plan and still no change.
Basic Shop Monthly Fixed Price Allowance
Hi there,Hope you are well. I recently took the Basic Shop Monthly Fixed Price Allowance I already have 284 listings but it is showing as Used/Left: 106 / 144
Resolved! seller fees
hello i'm new to ebay i'm not sure how seller fees are worked out and where to check please let me know.
Fees on account
I have been charged a large fee on my account dont know why anyone else has this problem
Didn’t receive item yet but order is done
Hi, I have an open case for item that is currently on hold.I need to add information — the tracking shows “Delivered” because it was returned to the seller, not delivered to me.Could you please attach this message to my case? Thank you.
Being charged £14.99 when a buyer canceled car sale
I have a car for sale someone made an offer I accepted and they canceled I relisted but am being charged £14.99 for the sale cancelation
£1 fee? Two buying transactions today. EBay charged separate £1 fee when I paid with PayPal. What i
Two buying transactions today. EBay charged separate -£1 fee when I paid with PayPal .doesanyone know why please?
Balance
Anyone know why my Ebay Balance keeps going down and it's not being put into my bank account
Postage Costs
Hi all. I havent listed on ebay for some time, when I come to the part for postage I have chosen small parcel with Evri, I cannot find anywhere where it will let me put the cost I want to charge for postage, when I review my listing there is nothing ...
Delivery fees
Good day, I am having an issue with my delivery prices. whenever someone is trying to purchase 2 of the some item it charges a delivery fee for each individual item on one order. I dont understand why. can someone please help me resolve this. Regards...
Buy 2 and get 2 free, add 4 to cart .
Hello . So the advert states buy 2 and get 2 free , add 4 to cart . But when you add the four to the cart, you are not getting the deal . What’s going on ?
Download
Not received my ten pounds download
AD General Fees ... How to understand
Please can some kind soul help me ... I just cannot understand the ad general fee calculations. I sell at 5.99 and receive 5.52 after BPFpostage is 0.87ad general fee is 0.79 Order earning is 3.86 The ad fee general was at 10% ! How does this calcula...
Where's my fee credit?
Hi,I'm trying to chase up my "fee credit" (compensation) for a parcel I sold which was lost by simple delivery (evri). The buyer opened a case, I issued a refund....I've been going round in circles for ages. I used Resolver in the end with Evri, who ...
Resolved! Relist fee for cars
Is there a fee to relist my car on buy it now ? Ive just relisted after a week of no sale will i be charged again ? Thanks
Ebay has because a place to buy customs
Since ebay great idea of adding ads to it platforms and increasing proudect prices by 10% as that ebay recommends add rate I've noticed an increase in ebay selling advertising via flyers so the great sparks at ebay marking have shot there self in the...
Unable to edit listings
Every time I go to edit my listings i get this messageWell, this is embarrassing.We're sorry, the listing tool isn't working right this second.Please try again later.Anyone have any ideas Thanks
Buy cancelled sale
Buyer cancels sale, will I as a seller have any fees taken? What are fee credits?
Ebay selling fees when item has to be relisted due to fraudulant offer/bids
I listed a car for sale inviting offers. An offer was made and I accepted it but the seller has not responded and it appears that they never intended to buy the car. I raised an issue with ebay but nothing has come of it. I relisted the car and an of...
Double charging
I’ve always used Royal Mail “click and Go” to post my items usually lightweight large letters costing anything from £1.55 and £1.80, nice and easy. I pay RM direct via PayPal but have recently discovered the costs are also being deducted from my eBay...
e-Bay credited my account
Hello,e-Bay credited my account due to me being charged for a re-listing when the purchaser asked for the sale to be canceled. It was only a small amount, around £30.00, so I left it sitting on my account. Several days later, it disappeared from my a...
postage
I've just sold a pair of hifi speakers for £80 + £7 P&P through an auction, eBay sent me a message saying I would receive £76,36, but I still had to fork out £6 to post the item + £4 insurance cover, so that means a total cost of £87 for the buyer, a...
Items stuck in sold
Hello. Hi, I have two items stuck in my sold area that have been dispatched but because they were sent as bulk they have not been dispatched. How do I remove them and get payment for these items?
Why have I been charged a transaction fee for an item sold to a U K address ?
I have recently sold an item which on the postage label was via Global shipping to an UK address -why have I been charged a transaction fee ?
How do I pay an ebay fee?
I sold my campervan outside of ebay on Saturday. That is I didn't sell my campervan using the ebay ad. I have been invoiced £19.99 which is what I expected to pay for my ad, but I can't find a way to pay it.How do I pay it? Or can I pay it the next t...
Automatic relisting
I cannot for the life of me work out how to turn off the automatic relisting on my item. I have watched YouTube videos and it speaks about opening the item, scrolling to under the description, pricing area and then more options. But I can't find 'mor...
How to pay my listing fee of £0.36
I only made this account today sold one thing all ready didnt know u have to psy a £0.36 fee everytime i need help on knowing how to pay it cause they have restricted my account and need it back
Auto relist
Hi - wondering if anyone can answer a couple of questions on the auto-relist: States Ebay will relist up to 8 times - after the 8 times what happens? do it continue to be relisted but charged? or does it need to be a manual relist? Is there a way of ...
Resolved! buyer selected a pre-paid postage label from ebay, then cancelled the order
Hi,I offered free delivery on an item, the buyer selected a prepaid eBay postage label which didn't cover the weight of the item with packaging (£2.94). I was charged for that label since I offered free delivery. The buyer didn't know how to cancel t...
Ebay selling and Me
Am selling on here for the first time in ages....In creating 2 listings I've come to understand why when I'm using eBay as a buyer it has become so difficult to find what you need locally with foreign sellers being prioritised over UK sellers. AI alr...
Extra UPS charge.
I ordered a radiator from a company in Germany that said shipping to the UK was free, but now UPS are asking for £26.00 before realising package. Any experience of similar?
Short payment from Ebay!"
I just sold an item for a modest £10 incl postage. Ebay has only credited me with £7.28. This is the second time this has happened in the last 10 days. Any ideas?
Postage
I sold an item for £5 yesterday but in my Payments, I only have £2.04. I don't use Simple Delivery but go online to EVRI to have my item collected and yes, it did cost me £6.58. Anyhow, eBay have deducted money from my account for postage so in fact,...
Fees collection team contact
Hey members, would anyone know how to contact the eBay fees collection team please? I tried to reply to an email they sent me but it bounces back as a “no-reply” email address and it is not possible to respond via messages as they also have sent a me...
Postage
Why has eBay automatically deducted the cost of postage when I sold an item and how do I get that money back? I didn’t realise the postage would be deducted automatically and so paid for postage separately.
Buy it now on my item far higher than I have set
I have advertised a digital code for a ps5 game. I have set the price at £22 buy it now, but when I go to the listing, the price is almost £28 (including 1.56 "buyer protection"). Does anyone know where the other £5 will be going if I am only going t...
Change from $ to £
Hi all, I'm a UK seller and one of my items has come up priced in dollars can I edit the listing so it is in pounds? Thanks
Extra for postage
I'm confused to why I pay for postage when it says the buyer is paying for it? Why am I being charged 2.50-3.50 per postage when it says the buyer is paying? Very confused, am I doing something wrong?Thanks in advance!
List price a lot higher than price when creating the listing.
Hi. I'm listing an item for a buy it now price but when it goes live it’s way more than what I’ve listed it for. I know they add on buyer protection fee it’s even more than that!! Buy it now for £33 but on the listing page it displays £41.60, inc £2 ...
Fee over charge
Hi need some advice please, we had a caravan for sale which cost £14 + to list. Buyer pushed button to buy caravan, then said sorry i need to cancel order of which i agreed to. Relisted caravan again and was charged another £14+ to relist shorly this...
Seller's fees- why am I charged buyer protection when selling?
I listed a printer for £95. I decided to cover p&p too. A buyer offered me £90, which I accepted. After purchasing postage, I should have had around £85. When I go to my account, I can see the buyers protection fee has been deducted from those £90 to...
Price change at checkout
I'm based in UK and trying to buy from US. The face price of an item goes up a 100 when I click buy now. This is not eBay fees or shipping fees or import fees. The actual item price goes up by an odd 100 something dollars. The seller does not underst...
order cancelled but still charged me shipping fee
The buyer wants to cancel the order after I purchased the shipping label, after cancellation the shipping fee is still charged
How to keep listing alive
Hi, I wonder anyone has the same experience. I have created a listing with the change from ebay (e.g, $0.12). When the listing is out of stock for some time, ebay will delete the listing. Therefore I need to pay and re-create the listing again when r...
Hi. Please could someone tell me what an 'Ad fee general' means?
Hi. Please could someone tell me what an 'Ad fee general ' means?I've sold an item and just spotted that £6.48 has been taken from the amount & it says it's for 'Ad fee general ' I have no idea what that is & why it has been taken. Please can someone...
Fees
Why does eBay charge the promoted listing fee on top of postage and taxes. Sounds just like a stealth eBay tax to me. I feel they’ve lost touch with their buyers. Anyone else think the fees are all wrong nowadays
buyer cancelled order and i had to refund shipping myself?
hi, so i have a gaming laptop listed on ebay for sale and someone bought it with an additional cost of £14 for shipping which was added onto the price, they cancelled the order and i refunded it but when i refunded the order the £14 has come out my b...
Cancelled listing
I thought I cancelled a listing but obviously never as sold on here. Cannot contact eBay on here so I cancelled the sale and issued a refund. I don't know if they will get their protection fee and postage as the refund showed the amount for the item.
Resolved! Partial Refund Request
Hi All, Can anyone tell me how to request a partial refund from a seller please? Kind regards
I have been over charged for a item
I have been over charged for an item that I was making an offer on item now says sold and I have been sold the item at a higher price any advice please
Listing fee
I have not used any of my monthly free listings however ebay is telling me it will charge a listing fee of £0.36 (insertion fee) when I tried to list something. I have been through multiple times and I have not added any optional add ons that would i...
Organic / promoted listings strange changes
Hey everyone, I was hoping to get some insight on a pattern I noticed across my eBay listings. I had a situation where I saw something like 12 views marked as organic and 12 as promoted. After a short while, those organic views just switched over so ...
Sellers Shouldn't Have to Pay Return Postage for Buyer Mistakes
I’d like to raise a concern regarding the current return postage policy for items returned due to buyer error—specifically when a customer changes their mind or orders by mistake.As a small business, I take great care in accurately describing, photog...
Kept increasing their prices
Hi there, Is this adequate business behaviour to keep changing their prices? Said happy to sell it for £160, then in 3 days later when I asked the seller send me an offer please, says it’s £170 now. I was irritated by the fact that changed the price ...
Purchased item but listing removed for policy violation, how to get my money back ?
I bought a mobile phone, seller provided tracking number.ebay says "We're having difficulties connecting to this carrier for tracking updates. Please visit the carrier website for the latest tracking status." This made me feel a bit suspicious, so I ...
deductions from sales
I list my items with Best Offer. Recently accepted Best offers and noticed there were deductions from my accepted 25.00 My final price gave me £23.28 Cant find anything about this deduction from the Ebay pages. Help please
Ive already payed my fees i am underthe age of 16
I'm 14 years old I've already payed the fees I keep getting emails by Ebay but I've already pay 13.92 which is more than what they wanted I've already been charged the fees I'm only 14 and I keep getting contacted
Refund Missing for £2.94 After Buyer Cancellation
A buyer cancelled their order within seconds of purchase, and I was charged £2.94 for postage even though I never printed or used the label.I’ve already covered this amount out of my own pocket to complete the buyer’s refund, but eBay has not refunde...
About ship ment fee
I recently bought somthing then paid for then I get a card saying 94 pounds shipment fee yet b4 when got somthing from same guy didn't have this i cant afford to pay it what happens
A buyer bought 2 seperate items
A buyer bought 2 Simon’s speakers listed individually. eBay has created one every shipping label and it looks like it’s charging me for part of the label costs. do I need to send the items separately or in one package as I’m worried I won’t get the m...
Double selling fees on a cancellation
I am selling a motorhome, with fees. Someone bought it by mistake and cancelled it, now I have to pay the selling fee again to relist it..can this be right?
Selling.
I put an item on listing and after the time ran out without selling, Ebay put it back on again automatically. I didn't think they could do that without my say so.
Buyers Protection Fee
Can someone help me out here, I was given to understand by ebay that the Buyers Protection Fee was paid by the buyer. Recently when an offer price is made say £20.00, the offer now reads "you will receive £16.62 , Buyers Protection Fee included" whic...
PayPal code
Hi,I need to find the code for my seller to be paid. Thank youWayne
Ebay holding money
Sold and Item. The buyer lives a mile from where I work so drove there and dropped it off. the buyer was delighted with the quick delivery. The buyer confirmed in the "EBAY" message system that the item was received and that they are happy. Ebay won'...
Item sold
Hi all... am I missing something? I sold an item for £17 but only getting £13. ? Just not sure why it's short. The buyer paid the fees .. someone explain please
Payment
I cancelled an order (as buyer never contacted me) and then re-sold it later through e-bay, but I have been charged twice for the selling fee costs. Can (and how) do i get the 1st one cancelled? The automated chatbot is useless for advice. Cheers, St...
9.99 Monthly charge on my card.
I am not a frequent user of eBay. I do not have any known subscriptions or outstanding payments. it has never occurred to me, but for months I have been charged £9.99 every 2nd of the month. For the love of god I cannot figure out what it is and for ...
Automated payout
Is there a way for me to stop automated payout or set a limit of how much they leave in ebay balance.
Offer refund with postage and fees
Hi, I'm trying to refund an item I sold. There is a toggle button for "Full amount", but that seems to not include the postage (buyer paid) or additional ebay fees. The help chat bot doesn't seem to understand the issue. I don't seem to be able to sp...
Relisted item fees
I relisted an item after the buyer asked me to cancel the sale, but was charge two insertion fees , the original insertion fee never got refunded
Tax ?
Does anyone know why I ebay have taken tax from me when purchasing a camping item costing £40 going from a UK address to a UK address?
ebay are trying to charge fees for an item I didn’t sell
Ebay have been trying to charge me £10.80 in unpaid seller’s fees for 5 weeks for an item that I never sold and just removed from the listing. It had been on there for months, a buyer contacted me about and I said it was no longer for sale and the li...
How do i message ebat to tell them im vat exempt
How to message eBay to tell them I am vat exempt
EBay refunding postage on presale item - help!
In the past month I’ve sold 4x presale items which were released today (Taylor Swift albums). The albums were clearly listed as presale in the title with the release date and the buyers were happy with me of course posting once the items were release...
Do I pay renewal fees every time I relist a vehicle ?
I have a moterbike for sale which cost 14.99 to list for sale. the listing ended without a sale. To relist will I be charged the 14.99 again ? thank you for any help
Insertion Fees
Hello Everyone. I've been charged 12 x £0.35 insertion fees. When I placed the adverts the screen message stated £0.00 insertion fees so this charge is unfair. Where do I go to contact Ebay? I've tried the 'Contact Ebay' but get a very generalised an...
Being charged shipping I didn’t use.
Hi. I’ve sold something with you. You have deducted the price of eBay shipping from my balance . But I used DPD privately. Can you please return this cost to my eBay balance?
Promoted Listings fee
I am just disgusted at how ebay managed to get a promoted listings fee on my account. They probably managed to trick me and it is basically a scam. Further more there is no way to complain about anything unless you post a physical letter. Very disapp...
Postage
Please advise - I would like to know if I will still be charged postage even though I did not print any of ebay postage labels
Hand delivery requires postage refund
I sold an item and was charged £3.7+ for delivery by evri. Turns out the buyer lived close by so I hand delivered it. Ebay suggested I would get the delivery charge back after 14 days when I didnt use the QR code or label. 18 days on and no refund. B...
Resolved! Price changes when i go to buy.
Hey, An item is listed at £582.50 but when i go to buy the price changes to £699. I dont see any additional fees such as postage or custom charges so I have no idea why the price is changing. Anyone have any idea whats going on. Item link is https:...
Double listing fee due to buyer non payment
Hi...I listed a car as a classified and within minutes a buyer made an offer that was auto accepted. After 4 days it became obvious that the buyer was not going to complete the sale as he was not responding to messages or making arrangements to colle...
Refund demanding more that what i received
Buyer complained that item was not as described (books were not in english) despite me stating multiple times and it being visible on the photos that they were not in English. But if it's an "item not as described" matter i have no say in it apparent...
Difference between order earnings and funds paid into ebay account
Hello I'm new to selling on ebay so please forgive if you have heard this all before I sold an item and after all the fees all said and done my earnings were £12.30 once this was paid into my eBay account it was down to £8.88 ? I just cannot identify...
Charge for postage label
Ebay have charged me for a label I haven’t used. I posted the item in a large letter which I paid for. How do I get the charge for the label back from ebay?
Resolved! Watch fees
HiCan anyone help with the fees on a watch selling price £3750I have contacted ebay several times & the quotes have beenfrom £190 to £600.Using this extract from the fees page. I get closer to the lower figure.Watches, Parts & Accessories12.9% for th...
I sold £600 worth of items on eBay but only received £278
This was my first time trying to sell something on eBay. I listed two items: a board game for £610 and a monitor for £600. A buyer purchased my board game, and I was very happy at first. I bought DPD shipping labels directly through eBay to send it o...
Money
Why has ebay taken money out of my bank twice? I ordered 2 things and paid £8. Today they have taken another £8?
XERO software and VAT on eBay sales
Do any fellow sellers use Xero? I’ve signed up for a trial as I’m now VAT registered so hoping it will make things easier. my issue is that on the reconciliation the amount Xero is using for my eBay earnings is what get transferred into my bank accou...
Cancellation refund
I've just had a buyer cancel an order which I accepted, fund where deducted from my account for this item as well as an additional promotion fee for which it doesn't seem like I'm getting a refund, is this normal?
Selling trainers
Why did I only receive half the payment from eBay when I’ve already paid fees
Seller payment.
As a private seller, I recently sold a bag for £120. Buyer also paid for postage and buyer protection. Total, £128.99. All went through smoothly. But eBay only paid £102.93 after telling me my earnings are £120 no seller fee's. What's going on?
Ending Auction Early
Hi, looking for advice,I have had to end an item listed early which had bids on it and 2 days left to run. I haven’t quite got to grips with the new posting options and have somehow accidentally opted for international postage. I only realised this w...
Item has apparently be sild to 2 different buyer's
I post an item I wished to sell and apparently it has been sold to 2 different buyers. I have contacted the second buyer to inform him of this error and advised him to refrain from sending any payment. Ebay has charged me twice for the insertion fee ...
Yey Again Ebay overcharging Sellers and Buyers
Why is it that ebay are allowed to overcharge sellers and buyers when it comes to international sales. It seems that not only do ebay believe in adding costs to the seller but they also believe that padded envelopes, bubble wrap etc is all free for t...
Payment advice
Could you please help ne out i need to pay some fees i owe but everytime i try ut does not seem to work,so what can I do please help me out
Time to call it a day on ebay, with costs rising and ebay's Business fee's at a punitive level.
Today i realised that i am being charged an additional 6% fee due to my Sellers Standards being below standard (i had to cancel 8 orders earlier this year due to a stock error) Selling gold jewellery my costs are stupidly high for the products and eb...
I’m being charged for an unsold listing
I put up a listing for a PC build and included a link to PCPartPicker as it included the full specs of the PC I was selling and to those interested in buying, contains more information than could be provided on eBay. Stupidly, I forgot external links...
Fees from fedex u was told ebay would sortvthey haven't i am getting threatening messages asking f
I need a contact number as evay said they would cover mistake theyvagreedcans I am still getting fedex demands ?
Ebay deducted money by mistake
so i had sold £393.10 worth of prodicts when i sold an item with postage for £34.57 which i cancelled and credited when the person wanted to send to a non verified address. Instead of taking the amount off the £427.67 (£393.10 plus £34.57) they have...
What is the 'Your cost' amount in a buyer offer.
Hi, I have received this Buyer's offer:£13.00incl. £0.92 Buyer Protection feeYou'll receive:£12.08Buy It Now:£15.50 I'm happy to receive £12.08 for the item. But what is the next line about, which says that there is $3 cost to me? Your cost:US $3.00 ...
Resolved! Fees for buy it now.
If I listed an item for £28 buy it now, how much would be deducted in fees?
£2 our my account?
£2 has just been taken out my account. Item didn’t sell. First item I have listed for months. Does anyone know what this is for?
Didn't Ebay purchases include the Import fee at the checkout?
Didn't Ebay purchases once include the Import fee at the checkout? Now I am asked to pay VAT instead and my home country customs charge me tax and import fees when the parcel arrives to my country (Norway) . It takes twice as long to get through the ...
Resolved! selling fee
why am I being charged a listing fee, I thought selling was free?
Fees taken
Hello, Hopefully someone can help me here please, I have listed records for sale job lot 24 hours ago, as a private seller, and £17.74 was taken out of my credit card, I have no idea why....have been trying to contact E-bay, but its all the automated...
Getting paid
Hi , anyone knows please, I sold somthing It was delivered 2 days ago and the date that was saying my balance will clear was today 21st , but it hasn't clear you know why ? Thanks
Resolved! Vat free
I bought a wheelchair as I'm disabled and am supposed to to get these vat free but got charged vat. Why did this happen?
How to refund buyer without being charged high listing fee
Hello everyone,I’m looking for some advice regarding a recent situation. I had an item listed on eBay, but it was sold outside of eBay before an order came through on the platform. Unfortunately, a buyer purchased the item on eBay after it was alread...
Why is ebay adding delivery charge to an offer price when collection is selected
I made an offer of £150 fro an itemI selected collectionwhen i won the item ebay has added £5.88 deliveryhow do i get that amount refunded as i am struggling to see an option to contact ebay or do i just cancel the order?
Relisting Fees
Hi there.I sell hand painted gel false nails. I have recently switched from a private seller to a business seller. I have 44 active listings at the moment. I pay a listing fee every time I list. I have noticed that I am being charged a relisting fee ...
Underpaid my sales
First two sales were £75 and £25. Less their charges, about £15, they paid me £16 and £25. Not anything like my sales, after charges I should have about £85 not £41 !Both sales show as completed, any ideas. I have emailed eBay but no reply yet
Ebay FVF charges for Business sellers
Hi, I have recently started selling on ebay and registered as a business seller. The FVF fee I am paying per sale takes all my profit margin and I have to sell nearly cost to cost. I have read on the list that the fee to be charged for my category is...
Ebay fee charged on Home. Furniture & DIY
I am a business aeller and sell modern reproduction grandfather clocks.I am a little confused on the fees ebay charge - I cannot figure out if the fees are 11.9% or 12.9% on every £500?It is not an antique so I was thinking that it may be classed as ...
Listing 2 Pairs of Trainers as one item
Hi,I have 2 pairs of trainers listed and someone has offered to buy both of them. I can list them as one item, which is easier for me and the buyer, but how do I know if the postage label will be correct as the weight will probably only account for o...
Relisting Fees
Hi there, i posted my caravan for sale. Had one bid and the seller wanted to cancel as they'd bought another van. I ensured they sent the cancellation so I would not be charged a final value fee and it was cancelled. I renewed the listing which I mad...
Business sellers fees
Hello everyone. I Have just created a Business account as I am going to be selling from a online shop which is currently under construction so in the meantime, and to run alongside the online shop when it is live I hope to start selling on here. I ha...
If I accept a cancellation that didn’t go through but still ship item
Would I still get my money if the cancellation didn’t go through and I shipped it
Listing fees account lock
I have a lock on my account for 'overdue listing fees' but I haven't sold anything in the last 12 months and Ebay won't show me what these fees relate to. My account is locked and can't make any purchases. Anyone else had this issue and how do you re...
IT'S OFFICIAL. I CAN'T AFFORD TO SELL ON EBAY.
Today I sold a toy car, sent in a small padded envelope. I later checked my bank statement and saw that £5.15 was removed from my account. I later found out that from now on this huge fee will be taken from me for every single package I send. And for...
Cancelled item
Can someone help I have accepted someone’s cancellation of an item, but then eBay charge me £25, even though I hadn’t received any money yet. Can someone else why this would be.the pending total was £180
Resolved! Listing costs not refunded
I sold an item. It cost me £66 to list it but the item was returned. It cost me £25 to post it and the listing stated THEY pay for postage. The return is completed. I’ve received the returned item but I’m out of pocket £91. Is this normal?
Posting two lots to the same buyer using Simple Delivery
Hi - I have recently successfully sold several lots of cassette tapes. When coming to dispatching them, I noticed that two lots were purchased by the same buyer so I thought it would be sensible to combine the two into one parcel which has now been d...
Fees
Does anyone know why I keep getting charged 72p a month when I'm not using ebay...haven't sold anything since March.
I’m a private seller
I’m a private seller I thought eBay was free to sell on I’ve been charged £87 in sellers fees can’t get hold of anyone to talk to I thought you could get a call back from eBay but can’t find any point of contact
Postage cost taken from sale amount..but PayPal has charged my bank account same?
Any advice why PayPal has taken the postage cost from my bank ? Previously charged and deducted from my sale cost Thanks
Charged and not sold the item
Has anyone got customer service contact details please?
Ebay balance fees
Hi, I had £473 in my balance and over the weekend over £2 was taken from it with no prior warning or transaction showing on my account. Is Ebay charging us for holding money in OUR own ebay account?Has anyone else noticed this with their balance?
Buying from the US import taxes etc
Hi, I’ve ordered 2 items from the US worth approx £250 each. I just wondered how it works with my parcel arriving and if there will be import tax and/or VAT to pay when they arrive in the UK Thanks Kevin.
Payouts
Hi just wondering if anyone can help me with this. I sold an item and the buyer had payed for postage but realised he lived close. Because of this I went to drop off the item to his house instead. On the tracking it says dispatched and not delivered ...
Buyer protection and Simple Delivery - Can ebay pull it back?
Many of us have seen the volume of for auction items offered in our areas of interest plummet this year. Many of us who sell have seen buyer numbers and auction results plummet. People seem almost universally to believe this is down to the the double...
Duty
I paid £750 for a bumper and paid £138 postage as it was coming from Poland . The listing said pay for it then they will pack it and post to my address. A few days went by and I heard nothing so I looked up the tracking and a firm called something Cu...
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