UK Seller News: April 2025
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Forum Posts
Sending an Invoice -
Can someone explain what the following message means. It has only appear over the last month is is very frustrating as I can send an Invoice or combine items bought into one Invoice - 'Invoices cannot be sent for items where eBay manages all or part ...
Now registered as a business seller. Are my auction listings still visible internationally?
Hello. Today I registered as a business seller and apologies in advance for taking so long to do so. Please can someone advise if my current auction listings will still be visible internationally? All my auction listings say I sell worldwide but I am...
Selling a property in Portugal
Dear members:I'm selling a property in Portugal for £223.000.00. Ebay is adding to the final price the Portuguese VAT of 23%. The reality is that in Portugal, we don't pay VAT when buying a property, unless it is a business, which is not the case. In...
Global shipping
I am enrolled in global shipping programme but it is not showing on the listing. A buyer is USA cant buy my item as it comes back no international shipping
Sales Drop After Upgrading to Business Account – Seeking Advice
Hello eBay Seller Community,I recently upgraded my account from a personal to a business account, and since then, my sales have dropped by more than 50%. I’m wondering if anyone else has experienced a similar issue after making the switch?Has anyone ...
Not available to UK buyers
A potential buyer has contacted me saying that when he tries to bid he is told that the item is not available to UK buyers. I have double checked and have not exempted and countries.
Resolved! Evri commercial invoice
I have a package to send via Evri to Northern Ireland, it has provide me with a commercial invoice, does anyone know if this goes inside the package or has to be on the outside for the Evri people? Also, do I need to make more then one copy of the co...
Simple delivery - can I prevent international sales?
Hi there, I'm still getting to grips with "Simple" Delivery, had a bumpy start with the one parcel I've sent so far. I looked at the printable label, which appeared to invalidate the QR code, got an "Already printed" error at the Post Office so had t...
Cappachino no sugar Please?
Hi, I keep coming on here hoping someone tells us they have just seen eBay has sent out a written apology to all their small private sellers about the latest changes they have made, and admitting it was all a big mistake, and that the bloke who came ...
Ongoing Verification Issues, Conflicting Info from Support, and Sudden Listing Removal
Hi all, I’m hoping someone here might have experienced something similar or can shed some light, because I’m genuinely at a loss. A red banner recently appeared on my eBay selling page, prompting me to update my details. I followed the instructions a...
Not Posting from UK to Europe Etc
Hi - I've put an item up for sale recently and didn't want to sell it outside of UK to avoid issues with postage etc. There used to be a flag you could turn on to say you wouldn't sell outside of UK but this doesn't seem to exist any more. I didn't s...
Resolved! I want to change my warehouse Address
Hello My Dear, I created my ebay seller account on the basic pakistan information . This is a reason that picked my warehouse address but i haved own United kingdom Warehouse thats address : Southampton, SO14 0AA United KingdomI want to change my pak...
Different prices for identical items !?! IS THIS LEGAL?
Please help?I've been a member of eBay since 2005, but never seen this before.....These two universal items are identical, but 2 different prices from the SAME SELLER just for accepting Klarna. Is this legal? eBay item num 265923960125 - £33.34eBay i...
Combined postage to overseass
Glad to see I'm not the only one with this problem. You can see what's coming, they will make global shipping the only way to send overseas.And make even more money out of buyers, and loose us sales.
Sell VR
I want to sell some items, and would like to get a sense of how much money I could get from them. Can anyone advise on how much the following would normally be valued at: Unopened box of Oculus Quest 2 128GB with headset, face cover and touch control...
Global shipping programme
Hi I ve sold 2 separate items to the same person thro the global shipping programme do I post them as 1 or do I send them separately
Over priced global shipping fee
Hello. EBay have charged my customer £339 for postage of a small parcel ( 800 grams ) from London to Rhode Island USA. Through the global shipping programme. How do I contest this to get a fair deal for the buyer thanks
Selling to the U.S from the U.K
Hi there. I have an interested buyer in California who can’t purchase from me as it keeps saying I don’t post to California when I am part of EBay’s Global Shipping Programme and have sold to the U.S on many occasions. Is this a problem for anyone el...
Item still in process of being delivered but the buyer has requested a refund
Can anyone advise meI sent a parcel from the UK to the USA on 10th April - eBay shows the estimated delivery as 14th to 23rdapril (so still a week to go)Fed Ex failed to deliver the parcel yesterday as the packaging was damaged - the buyer has seen t...
Located in....
Ebay: Can you make this more obvious. This is a tiny text field which is easy to miss, and you only realise your seller location is halfway around the world, when you see that the delivery time is in 3 weeks. Then you've just added 3 weeks to your sc...
Item sold and delivered in france but funds not available
Sold item to buyer in france.sent via parcel force delivered today,buyer left positive feedback all good but e bay not showing delivered and funds not in e bay balance
Global shipping wants GBP 269.55 (US $350.20) to send from UK to US
Does anyone know what I am doing wrong for eBay to be charging such a high fee for global shipping? It is just for a couple of small bullion rounds I am selling. Total packaged parcel weight would be about 300g-500g. The fee seems incredibly high, as...
Overseas payment
I have a similar problem to the messages below. I am in the UK, buyer is in South Africa, but when he attempts to pay, gets a message saying I do not post there. I am enrolled in the Global Shipping programme and have not blocked any countries. Ebay’...
UK HMRC Customs Charge on Pre-Voucher Price
Hi there - I wonder if anyone here can help or has had a similar issue? I bought a pricey item from Japan during a discount promotion. Whilst I expected to pay import fees (20%) it appears I've ended up paying against the pre-discounted price -NOT FA...
Overseas payment
I have a customer from the Netherlands who has won two of my auction items. I have the global delivery on my auction. When the customer tries to pay he gets a message from eBay stating that I do not deliver to that part of the world. I told the custo...
Unable to list and sell stamps from Qatar.
eBay informs me that I cannot send items from Iran to anywhere, when the stamps I have for sale are from Qatar.
Resolved! Jersey & Guernsey should Not be part of UK postage and be listed as International.
I've had days when a item sells it comes from a buyer that wants it delivered in Jersey or Guernsey and they have custom clearance conditions over there areas eventhough they are part of UK. However the reason why I believe they should be listed as i...
EBay won’t remove feedback despite global sale
I received my first neutral feedback after years of being a positive ebayer. The sale had gone through the global shipping programme and I had done everything required, even posting it the very next day. The item still arrived late with the buyer, th...
GSPR & EU Representatives
Has anyone had any success inn appointing an EU representative? Also have there been any other updates? I cannot seem to find any and thought there would be something by now. TIA
Import fees
I have just sold a collectable autograph to a buyer in Germany. The item sold for £397, and the import fee comes to £75.43, but ebay have charged him £95. How can this be? If you include the buyers protection the buyer paid £411.40 in which case the ...
Resolved! What on Earth is going on?
So one person has bought 5 auctions from me, he want's the combined postage that I always willingly give, but I cannot send him the invoice for some reason, and he doesn't have enough funds to pay for individual postage on each and then have me refun...
Selling
Can’t anyone shed any light on why it’s not letting me post my item to sell? It’s my first listing I get all the way to end then it says to confirm account etc I do that and it always says error try again later I’ve been trying for ages now any help ...
Getting paid for item that is sold overseas when UK only item
Good evening,I have an item that has sold overseas (pre agreed with seller) but was listed as UK only. other than relisting with worldwide is there a way for the buyer to be able to pay?
USA delivery issue
Hi,I purchased a full size guitar in its box from the USA but the seller has said now that he can’t any postal shipping service to ship it to me in the uk, would eBay global shipping be able to send it to me or does anyone know of a usa shipping serv...
Simple delivery... but not if you have stamps
I have hundreds of pounds worth of stamps which l stocked up on before the last Royal Mail price rises so that l did not have to increase my postage charges to buyers. I am sure I'm not alone in having done this. If l am unable to use these stamps du...
Cannot send Games Console to Saudi Arabia
I have my Sega Dreamcast listed in the UK( item 235985996981 ) with a potential buyer in Saudi Arabia. I had got the Global Shipping Programme enabled but the buyer still cannot buy the item. Saudi Arabia seems to be in the list of countries the Prog...
Any seller has used UPS express saver send to USA buyer?
See title. How was it?
Buyer opens a no received article dispute.
So basically the buyer opened a request saying he didnt receive the article so when i search the article up he was right, no updates since it left my country. So I went to my post offices and asked them what was wrong and they told me that sometime M...
Why shopping on eBay will cost you twice the amount as the high street?
I'm a DIY business seller I sell hardware and fixing let me give you an example I buy a box of screws from my suppliers for £0.98 3.5 x 30 incl vat postage 2.69 yodle so we are at £4.69 Now it is time for the vamper to suck the blood out your busines...
Detailed seller ratings
Hi there, I offer free postage costs on all my items, yet my 'reasonable postage cost' rating is 4.9. I have contacted eBay who say that it is down to the buyer giving the rating, but how can they be allowed to give a rating on something that is incl...
Payment Dispute Reopened
At the beginning of the year I sent a CD to Italy using Standard Airmail and the address provided by the buyer, After a couple of weeks an Item Not Received case was opened, then closed on the same day buy the buyer, then a second payment dispute was...
Does EBay deliver to kuwait ?
Does EBay deliver to Kuwait ? Or to India ?is there any thing I need to know ?
International sales have gone
Hi all I have been selling lots of stuff to the us market and suddenly nothing at all . I have contacted eBay numerous times but can’t get an answer . my seller performance was slightly below average due to things being stolen from me and couldn’t fu...
Are customs duties payable on delivery from China to Bulgaria?
Hello All, I am buying for first time and please could you help me? Are customs duties payable on delivery from China to Bulgaria? I ordered from:Seller:honor.mall902, 903-a49, Yinli Building1001 Hongli Road, Tongxinling Community, HuaqiangShenzhen, ...
Problems with global shipping service
Hi, I am having issues with their global shipping Global shipping service. I have a buyer in America who is being told I do not ship to his location. I managed to contact support on Monday who told me there was a global issue (see chat below) and it ...
Payout on hold because I moved countries.
hi there,maybe someone can help.I had setup my ebay account 16 years ago when I lived in Germany.I am not living (and using Ebay as buyer) for more than a decade in the UK.My payout is on hold because I need to confirm my bank account, however the on...
Offensive message
It's been one of them days! Random message from an ebay account - Yes I have reported the message and blocked them for homophobic comments - All because its a pink PlayStation! Personally I wouldn't want anyone to receive messages like this in 2025! ...
Global shipping problem
I sold a watch to a buyer in USA on 27th January this year. This was sent via the Global Shipping Programme and was received by the HUB on 29th Jan as can be seen by the tracking info. As of 18th March the buyer has raised a case against me and wants...
CURRENCY MUDDLE
I registered in UK and want to sell in pounds sterling. My item for sale is only appearing however in Australian dollars and as an Australian item to be shipped from UK. Where on earth did all that come from? I'm nothing to do with Australia. Can't f...
Cancelling a bid from an international bidder
How do I cancel / reject a bid from an international bidder when listed for uk only.
Oil sent to USA through GSP
Is it possible to send a sealed 1 litre can of oil through GSP to United States
customer paying from France through papypal but unable to do this
I have sold an item to a customer in France and she cannot seem to pay through paypal it refuses to do this.I have checked that I am set up to do this as I have sold abroad before and think it seems to be fine. I have asked her to check that she has ...
Buying dvds from China
Hi there I'm considering buying dvds from China. All region free & with English subs. Also free postage but have been stung before with charges I never saw coming. Any advice please? Thanks
Royal Mail not able to scan for UK Global Shipping Program collection address
Hello. When seller has multiple parcels to go to UK global shipping program collection address in one go, Royal Mail has problems with scanning from the second item onwards. This is because Royal Mail system flags as redundant scanning when it has th...
Selling
Hi, Interested in selling grocery items.
Problem with international shipping, how can I ensure to set this up correctly?
Hi all I am an independent account, not a business. My mother passed away and had a large collection of branded clothes I wish to sell, as I will not wear them. They are second hand items - they are not items I have bought to re-sell. With my last fe...
Global Shipping Program
I'm in the UK and looking into trialing eBay's GSP.Can someone tell me:1) If I list one item to sell overseas, what happens if they click 'see seller's other items'? Will they see all my items, including those I don't ship overseas?2) Should I expect...
Resolved! Paying more than what I bid (dollars)
This morning I won myself a little something I wanted. As you will see from the screenshots, I won it at $16 dollars, but whenever I go to pay it is asking me for $19.20. I'm just wondering why this might be happening. I probably wouldn't have bought...
Refunded missing item now delivered how can they pay
HiAn overseas sale appeared to have been lost in transit and the buyer opened a none delivery. I refunded the buyer and all seemed ok. today the buyer has reported the item has arrived and now wants to pay me - honourable and honest customer!!what ca...
Accepting a bid from Singapore.
Hi, I have a item that already has bids. It is listed with all shipping options available Worldwide, Global Shipping & my own options including including all countries in Asia etc etc.However, a potential bidder from Singapore cannot bid on this item...
Resolved! Registering on another ebay international site.
Hi Folks, I need to exclude UK and US sales.I am based in Portugal, but registered on ebay UK.Yesterday I registered a second account on ebay.Portugal but found this is actually registered as ebay.com USA based and so cannot exclude US sales.Are ther...
Cant list items
Everytime I try to list an item I get an error message with the image attached. I have only ever lived in the UK and bought items from the UK. I have all my preferences set to UK. I don't understand what more information I need to provide...
Resolved! How to set default search by country?
Not being funny, but a lot of items are being produced and sent from far away, that takes a long time to arrives and has to go through custom etc... , whether its from the Americas or Asia etc...how do I set a default search by country of postage?
Sale to French Polynesia
I have sold to a buyer in French Polynesia but the postage costs are infinitively high and now I want to cancel the sale.What will I lose if I cancel sale?Buyer is not responding to my request for more postage money.What rights do I have as seller.I ...
Resolved! Buyer seeingly swaps an item and requests return
The buyer claimed she recieved a wrong size. I only had one item to sell, and the pictures on the listing were taken by myself, and the size can be clearly seen. I think this is a 'change of mind' case, but the buyer made up a wrong size received cas...
Overseas buyer.
I have item for sale on uk ebay. Byer from USA wants to bid on it but says ebay won't let him as its uk only delivery. I have ticked GSP box on listings so it shud be possible ? Cannot edit listing to alter. Anyway around it pls?
Trying to Buy a Wedding Dress
eBay item number:403694245323 Seller: wandsandw-30On your ad in eBay it states that you do send items to the United States and when I tried to buy this dress it comes up and says you don't ship to California, I got my hopes up and my wedding is in 3 ...
Delayed payment to sellers really frustrating
As a private seller I occasionally sell to overseas buyers. On these transactions I now have a delay of at least a week, usually two, before item is delivered and then two days later I get my money.my issues a) how much money are eBay making in inter...
Item delivered but tracking not updating - funds on hold
I sent a parcel via Royal Mail to the International Shipping Program Hub in the UK, to be redirected to France via DHL. The buyer has confirmed they received the parcel, but the tracking hasn't been updated and is still showing as to be delivered to ...
Issues with people wanting to buy international
Hi allim having issues with selling my items. I have people messaging me wanting to buy them asking me to allow international shipping, when I check the listing it’s already set as international with a free I selected they pay, so how come they can’t...
GSP
Can I track an item that I have sent through the global shipping programme? It has been to the hub but now it’s off to the buyer from there. I would like to track it as my payment is on hold until it is delivered. thanks
Blocked buyer
I have a customer in Czechia who is trying to buy from me in UK. He gets the message that I won't post to Czechia. Ebay have checked my account and say there are no blocks in place, my customer can buy from other sellers in the UK and up until today ...
Send from Denmark to UK
Hi all . I'm trying to print a label from EBay. I have sold an item and want to send it to UK. I live in Denmark. But I can only print a label via EBay if I have an address in USA. ..? Does anyone know what I could do. ? Thanks Mic
Issue with Tracking via Global Shipping Programme
Hello, I have an issue with tracking shipments sent via the Global Shipping Programme. The parcels have been delivered to the eBay HUB (GSP, Unit 3 Dove CL, Fradley Pk, LICHFIELD), as confirmed by EVRi tracking. However, on eBay, the shipments are st...
One item has ended up with two tracking codes
I sold an item over the weekend and the winning bidder is in another country (I'm UK). He paid promptly and I got the item posted the next morning.However, I had purchased the postage direct from eBay but when I arrived at the Post Office it turned o...
Selling a car in UK but stored in France
I'm based in UK but the car I want to sell is in France . How do I put this information on the ad?
eBay Global Shipping Program Removed for Private Sellers?
Hi everyone Buyer in Alaska wishes to purchase £1000 item from me. No matter what I do, I cannot get eBay GSP to show on the listing! I'm enrolled in GSP, USA is included as postage location, but in place of GSP badge and price, its just showing " Wi...
Selling with GSP
I recently sold an item to a buyer in Slovenia . Although it was listed GSP . The buyer did not get balance to pay Inc shipping as eBay did not inform him of total payment details . I ended up losing sale and cancelled because could not get any sense...
Buyer missed his GSP slot, how do I send to him privately?
An international buyer bought an item from me as a presale. The release was delayed, so the buyer missed his GSP slot. It is now over 3 months since the sale, so GSP is no longer an option. Now I have to ship the item privately, which isn't a problem...
Help for sellers? Where?
The help support is nonexistent, previously I could actually speak to a person, now it takes you round and round to same articles with no answer. How do you complain ? (and to who?) my item that I sold through Global Shipping program was delivered to...
Global Shipping Program not working glitch
Hi, a buyer in France is trying to buy an item from me, I have turned on the global shipping on that item. But strangely he is getting the message that I don't ship to his location when he tries to buy it. Any workarounds to enable him to buy via GSP...
Problem with Receiving Payment for International Sales UK GPS Hub
Is anyone else encountering an issue with the new payment system in respect of International sales using the GSP?The new rules clearly state:'For items sent via Global Shipping Programme - opens in new window or tab, funds will be available within 24...
Shipping costs and delivery to Israel
I am in the UK and have an interested bidder in Israel. Firstly, are eBay delivering to Israel under their global shipping programme? Also, he tells me that that two shipping costs are given under the item's listing: one under the item's product pric...
GSP delayed payment
My parcel was tracked to the UK hub 10 days ago but I haven't received any funds yet and can't seem to speak to a human at eBay.
Resolved! Wrong weight on listing so global shipping underpaid
I accidentally changed the weight on the wrong listing and someone bought it. It's to be shipped to the US from the UK but the postage the buyer paid won't be enough for that weight of package.I'm able to change the weight for me to post it to the gl...
funko pop nft from usa to denmark
I wrote old adress to seller because of old tablet and auto fillout.. I just corrected adresse on ebay. Do I have a chance recieving my gods.
Awaiting payment. Using the GSP and tracking by evri says it arrived at the hub in the UK a week ago
Item sent via GSP to the UK hub and Evri tracking states it arrived a week ago but eBay still hasn't released the funds????
What's the transaction rate of sightseeing cars and golf carts?
Who can answer for me? Thank you.
My buyer in Germany can't seem to make an international payment?
I've sold some magazines to a person located in Germany.I set the item to postage abroad, but he can't seem to make the payment.This is the 2nd time the same buyer has bought this item so he really wants it.Why can't he figure this out? Any tips I ca...
Resolved! Can't update tracking number?
I sold a high value item recently going overseas, and posted it to the ebay international shipping centre directly via Royal Mail using their guaranteed service. Its been delivered today but ebay hasn't updated the listing because it seems to think I...
Help
I want to post items worth £1300 to Canada. It has to go by Royal Mail but I am not getting that option on ebay. When I try to input this on Royal Mail website I am asked to put the customer email address but I can’t ask for this on ebay.what can I d...
Item delivered to US but still not showing as delivered to shipping centre so payment still on hold!
How can I query this?An item I sold to a US buyer via the global shipping programme has been delivered to him but is still showing on the tracking as not yet at eBay’s shipping centre.Funds are on hold awaiting delivery to shipping centre still… how ...
I am absolutely fuming ebay seem determined to any private sellers off
I have recently sold a Japanese silver bowl posted using eBay postage to a foreign buyer it reached his courier Saturday but was retained until 2 days later at businesses request so ebay know exactly where it is yet this evening told by ebay that I h...
Resolved! Payment delay. Item tracked to the UK shipping centre hub, but not marked as delivered.
The new payment system where you get paid two days after delivery is not working. I've sold a couple of items, through ebay global shipping, in the past few days. Both items tracked show that they arrived at the UK shipping hub, but 6-days later ebay...
Sellers ordering from external website to for fill your order.
I've ordered 2 items that are clearly not from the UK when stated they are. I believe the seller is ordering from an external website on your behalf and getting it posted to your address. Meaning parcels ordered is coming from china and will take a m...
Buyer protection fee
Won’t be selling anymore items after the ones listed have been sold. The Buyer Protection Fee is BS and EBay are holding funds for items that have been delivered and feedback left by buyers. Shame, but here we are.
Overseas parcel postage, tracking and ebay
Hello lovely people.I sell into Europe from UK and parcels are large. The options on ebay couriers don't work for me so I book parcel2go etc. With the new rules on getting paid by ebay I'm worried how it will register that the item is delivered on eb...
My seller account saying different to a buyer account!
I've just had this unique problem I don't know if anyone else has. I sold an item in the UK to a UK address, been paid the normal UK postage. But the buyer has shown me evidence that he is from Austria and has paid a substantial amount of postage. Bu...
Resolved! Mixed up two labels and sent items to the wrong buyers
Hi, I posted two items a kimono and a kaftan that were shipped out on the same day and mixed up the labels. This is the first time I have done this after 600 sales and feel mortified. But I realize this is a common error.One item has been posted thro...
Posting to USA from UK
Hi, I have received an offer from a buyer in USA for an item worth about £120. It’s a decorative ceramic item owned by me, I’m not a dealer or business , it used to belong to my Grandma. I knew I had more chance of selling it abroad so included that ...
platform tax transparency report for previous years
Hello,I'm having issues with the tax people in my country and need to consult my platform tax transparency report for the year 2021 and 2022. Where can I locate those on Ebay ? I find 2024 but not the previous ones.Thank you.Michel
LUCID registration for goods sent to Germany
Last year eBay forced me to upgrade to a business seller even though I am a 74 year old pensioner selling my stamp collection which I have collected for about 60 years. I complied nonetheless. However, I received an email from eBay today saying that ...
Issues with Global Shipping Program Not Being Used on Recent Sales
Hi everyone,I've been using eBay's Global Shipping Program (GSP) for a while now without any issues. However, recently, I’ve noticed that some of my international sales are not going through GSP, even though I haven't changed my settings. Instead, I’...
Selling to the EU, eBay taking vat off prices twice
I sold some items to the Czech Republic For example one item was £10 which should have been made £8.33 + their tax for the buyer, instead they have charged them £6.94 + their tax.. Has anyone else had this issue?
Selling worldwide
I have an item which I have advertised to sell globally but a buyer from Canada can not process the payment for an item as a message says I do not ship to their country…
I bought a watch from a seller who was in south Korea . The watch had come from duty free .the watch
I bought my wife a watch on ebay . The seller was in south Korea if im honest i didnt realy give it a second thought i was told that it was bought from a dutyfree show . The watch turned up a a couple of days later i was very inpressed with the deliv...
Adding international destination after sale has completed
My purchaser wishes me to send item to Abu Dhabi, but I did not select this option when I listed because I did not expect the level of demand from Abu Dhabi. Now eBay has told buyer that they cannot deliver. How can I resolve this after listing has c...
Resolved! Cannot send invoice
Hi, I have sold an item to buyer in China. He wants to pay and is asking me to send invoice with postage cost. He cannot proceed because when he requests total on the checkout page, it says: "Items involving vault, Authenticity Guarantee, or exports ...
Resolved! Sending an item to Zimbabwe.
I have sold an item which needs to be shipped to a U.K address by me and then sent on to Zimbabwe by threbuyer. I am worried about being scammed. If they claim when it arrives it does not work or some other reason, who pays for return postage? Do I p...
How to deal with refunds after item enters Global Shipping Programme and then goes missing?
I recently sold a camera in the UK to a US buyer, who was using the Global Shipping Programme. The camera reached the global depot in the UK no problem, and the tracking shows it arriving in the US, but has gone cold since. After two weeks waiting pa...
International Shipping
Hi All, Has anyone had experience with the international shipping? I have posted to Florida through Ebay's international shipping. Delivery was attempted on the 28/1 nit no update since. The delivery service is PBI (Pitney Bowes) but it doesn't let y...
Resolved! Can I drop my parcel off at a GSP hub?
Just wondering if anyone has done this? I've sold an item through the GSP and the hub is quite close by. Is it possible to just drop the item off to the address on the shipping label, rather than paying for postage? Also, if I do this I would need to...
Selling from China with existing account now blocked without Chinese ID.
I have been living in Shanghai for a long time and have sold from here in the past, but not recently.I updated my address and created a listing. Ebay said nearly there just a few things to add then diverted me to the Hongkong site with a Chinese form...
Error paying
Dear,I have a buyer in the USA who wants to buy my MTB Canyon. He tells me that when he activates the buy button a message appears as follows:Checkout ErrorThe item you selected can't be purchased because the seller has not specified freight shipping...
Resolved! Australian bidder denied
Why is a prospective Australian bidder being denied an option to bid on my item? Not offered International postage on effort to relist - only Global eBay.
Overseas buyer says they are unable to purchase my item because of a block.
Hi there, I'm in the UK and I'm happy to sell overseas which I have done many times without any issues. A potential buyer in France has messaged me to say he wants one of my items but is unable to because of 'a block related to my overseas address.' ...
Resolved! item for sale doesn't show up in search results
I listed an item for sale but it doesn't show up in search results. I used ebay.nl to create the listing and the item can be sent anywhere in Europe but it doesn't come up in search results unless I search specifically on ebay.nl. Even then there is ...
Buyer asking for return after more than 30 days
Hello,I have sold an used (refurbished) part last year on December 17. Buyer received it after 3 days (December 20) . He sent a message that the part looks great, but the shop he is going to replace the part will be working only after holidays (2025-...
Is royal mail having an issue, or ebay
Trying to send an item to the US, using Royal Mail, but I get the messagePlease be aware that Royal Mail is experiencing tracking issues at the moment. We apologize for any inconvenience and if affected, ask that you try again later. As such I cant p...
Business Account advantages and Seller Fees
Guys, the small print on this is melting my head. I can't find straight answers to this. ] Recently, I've been helping a friend open an eBay account to accompany his physical store. This is a shop which sells collectables, vintage items, antique furn...
International shipping doesn't save on my listings
I put international shipping on every listing i do, but people have been messaging lately and telling me they cant purchase from abroad as I don't have international shipping on even though I do it at the start of every listing. I tried to fix it by ...
Selling internationally problem
Someone in France is trying to buy my item and I’ve changed the postage to international but he’s saying it’s not letting him make the offer
Buying from France
Hi. I’m in the Uk. A seller in France wants to sell to me . They say they’ve tried to add postage to the UK on their listing but I’m unable to purchase it. Its coming up with ‘seller wont post to your country’ in red! ( the listing can only be found ...
Resolved! Compensation for Lost Parcel and Financial Loss
To summarise, I sent a parcel to an international customer that, unfortunately, was never delivered. Consequently, the customer initiated a dispute, requiring me to issue a refund and cover the associated eBay fees. Subsequently, Royal Mail confirmed...
Buyer is saying my listing states I won’t ship to USA but I made sure I selected ships international
Hi,The successful buyer of my item is situated in the USA. I’m based in the UK and when I created my listening I made sure that it said I would ship internationally. My listing ended today and the successful buyer contacted me to let me know that eBa...
Global Shipping Programme selected but not visible
Hi I have item number 146348016981, I have selected to use international shipping via the eBay Global Shipping Programme but it doesn't appear to be showing on the actual item . My other items are giving the option to post internationally to buyers a...
My Listings on Ebay.co.uk Show up as if I am an International seller
I am a UK eBay seller but my listings show up on Google with international posting fees to the UK. This has greatly affected my sales of The Great Courses in the UK as buyers see my items as items from sellers in the USA, selling internationally. For...
I sent an item via Global Shipping Programme and the buyer didn't receive it
Hello,I sent an item on 25th of December via Global Shipping Programme.Royal Mail delivered it to the PIB sorting centre, they've updated the tracking number and it shows in their tracking service that the item was shipped to the destination on 3rd o...
ebay wont let international buyer pay
Hi everyone. I've got a bunch of books that I'm selling (based in the UK). I have people from the US and EU messaging me, saying that when they try to proceed with the purchase, they get a pop up from ebay, saying that "the seller will not ship this ...
Global Shipping problems
Amazing how people do not bother to read the rules or listings properly. On mine I clearly state that all issues with postage costs, damaged goods must be directed to Ebay themselves, as once Ebay has received it, thats the end of my obligations. I s...
Adding international postage once an item has sold
Morning all, I have just sold an item to Australia but I need to send an invoice to her with the correct postage fee. Does anyone know how I do this?
Postage fees much higher than quoted when selling to auction winner in Australia from UK
The fees ebay are now presenting are way-off the quote it gave me before I listed. By over £250!! This cripples the sale from my end. I can't find any way to change the postage option or cost, or find out how I can deal with this with ebay. What do I...
Buying from USA
I contacted a seller in the USA asking for shipping costs. He responded promptly and I decided to go ahead. When I clicked on Buy it Now it said the seller wouldn’t ship to UK. I went back to the seller and he said no, that’s not true, I need to sign...
Italian customs trash important historical relic
I received an unusual (for me, at least) communication from eBay today. In short: 'The item in question has been classified as restricted. This could be due to import/delivery restrictions or eligibility requirements within the Global Shipping Progra...
Resolved! postage label
i am tryng to print a international postage label through eBay. I have selected a Royal Mail label, this label is to send a (stamp first day cover) to Norway. It looks like i need to put a HS tarrif code into the customs form. I have no idea what thi...
How to get customers e-mail address for customs to pay tax/ duties
As to my knowledge email addresses cannot be put in messages, how do you obtain the email address required by customs for international orders, so the tax/ duties can be paid in advance.
E bay won't let me send auction items internationally why?
All my buy it now items are sent through GSP but my auction items are UK only. I can't find anywhere to change the auction items to international shipping, any ideas? Thanks
I do not sell outside UK. How can I Block International Bidders and prevent International bidders
I do not sell or post outside UK. How can I block and prevent international bidders from bidding on my listings?
do you prefer vinted over ebay, if so why?
I think both platforms have their pros and cons. Personally, I prefer using Vinted for buying and selling clothes, while I go to eBay for other items like household appliances. I was on Depop for a while, but since I haven’t made any sales in the las...
International bids
When I create a listing I am unable to receive international bids. Is there a way to correct this?
Moving stamps from one ebay account to another
Hi, I have stamps listed on an USA ebay account but I am now in the UK and I wish to move the items to the new UK ebay account I have created. Does anyone know how to do this?
Overseas Book Sale
Hi, I sold an English book to a buyer in Germany who has requested a refund because they can’t read it. EBay (I presume) has translated the listing into German - I have refunded because can’t be doing with an argument but has anyone else come across ...
buyer from USA
I have a buyer in the USA who has put a number of items in my basket. I can access my own basket but how do I see what he wants
Sent item to France via GSP and it arrived damaged. How do I claim?
Sent item to France via GSP and it arrived damaged in spite of it being very well wrapped.Buyer wants to know how we proceed.
Item taken off eBay.Due to Embargoes.
Can someone tell why my Vintage 14Ct gold Russian ring was taken off eBay when there are still dozens of Russian rings right now for sale on the eBay site.?
Buyer in Italy will not accept delivery
I have sold an item to a buyer in Italy on 5th December via ebay global shipping. According to tracking the courier has tried to deliver to him thirteen times and counting and left two notes. He has now issued a refund request saying he does not know...
Resolved! Selling to a buyer in Australia when I am in the UK
A buyer in Australia has bought an item but cannot pay. I am in the UK. I am part of the global shipping program but it has come up with send an invoice. Please can someone explain how I go about this? When I click on invoice it asks me to sign in on...
Post to Canada
Is anyone else still having issues posting to Canada, my local post office wont accept any post to Canada today (7/1/25) my customer in Canada is saying the strike was ended before Christmas.
Resolved! International Duty / Sales Tax / Shipping Costs refund
An international buyer has claimed an item is defective (even though it was tested before it was sent and was fine). Regardless I am happy to 100% refund the buyer and for them to keep the item to avoid redundant return postage and to maintain my per...
Item not received
I have a huge problem since I have not received my item and I contacted the seller who said that it would come, and then I waited for it again and there still was nothing, then I wrote them again here in January after returning for holidays because I...
international enquiry
Selling an item in UK . Had enquiry from Austria requesting that I allow international postage . The toggle switch do do this is not highlighted to allow me , to allow this . What can I do ?
Purchasing from the USA shipping to The UK
I want to buy four separate lots ( vinyl) all now offered ad a price drop, but without paying for four separate shipping costs, seller has agreed to combine, how do i protect that offer and reduce shipping costs? please help
Problem with Horizon (!) and sending items via Air Letter
Here is an email I have just sent to Post Office Ltd (not Royal Mail!) Help & Support - I expect they will be unable to answer so I am posting on here in case anyone has any suggestions. "First of all, please be aware that I have sent items internati...
New seller- why can I not sent to EU or US?
I have posted an item for sale but the only available option for shipping is the UK. Why is that? I am an EU resident and a new account, if that mattersHas anyone faced anything similar and if so, what should i do?
are you allowed to say on your post you're selling uk stock, when you are actually not in the uk?
I have discovered an item I would like to buy, and the picture of the item has the words 'UK seller stock' clearly marked at the top of it.But the Seller location is listed as China.Is this really allowed?
Costum duty
Hello guys I have questions if someone can help me with I way to buy an item from eBay its basically a dpf will be coming from Germany the cost of dpf is around 174£ postage is 25£ anyone know how much costum stay wil I be charge and how they calcula...
International shipping
I need help. The seller (located in Czech) and I (located in the USA) have been in contact over an item but have never used eBay before, so I have a couple questions. 1) can someone from Czech ship to the USA through eBay? 2) do they need to apply or...
Suppliers & Ebay Private Seller Protection
Hi, This question is normally for those who are quite knowledgeable in this department, or have experienced this. But my general enquiry / question is - If a supplier i work along side with does one of the following: - Claims the item is in stock and...
International buyer refused to pay import tax
International buyer in the USA bought my item (uk seller)has refused delivery due to import taxes and has raised an item not received request and requesting a refund,how do I handle this? The postage was over £100 and if they’re refunded will I be ou...
Seller ‘refused’ return of faulty item
We bought a shaver head from this seller and it doesn’t fit. They have ‘refused’ our return request and are not communicating. I cannot seem to get through to a real person from eBay. any suggestions?
We sometimes purchase on another auction platform and they have a way that you can enter a PrrtheBay
We purchase on another auction site that allows proxy bids. It works well just bidding up to your set limit. I realize there's Esnioe but it's a chore and surely eBay would earn more revenue and it would be better for buyers if this service was avail...
Global shipping program
I sent an item using this delivery service. Tracking says it is held at the customs import. Since 5th December. There has been no updates since. How do I find out what is going on?thanks
Global shipping option
How do I add the eBay Global shipping option to an item I am selling please
10 months and buyer wants a return!
Hi there, buyer has requested return after 10 months. Is there any rules for this? It seems way to long. They are questioning authenticity of item which is not true, it is genuine. The item is nearly 20 years old so doubt i have receipt still. As it ...
False refund claim from buyer
Hello, I sent a buyer with no feedback the item they bought. They delayed payment, then claimed it hasn’t arrived when it said it was delivered, finally they admitted they received they item but claimed it was damaged. It was a sealed dvd and they ri...
a buyer in france wants to buy a broken piece of sailing equipment.
a buyer in France wants to buy a broken piece of sailing equipment from me.
Gold coin
If I only mention the Gold coin from the Middle East, it's ok. The coin comes from Iran.
Sending offers. I have several items tgat have send offer prompts. However when I try to send iffers
I have several items that have "send offer" prompts. When I try to action these I'm getting a message that says "offer not sent"Does anyone know how to resolve this?Thanks
Resolved! selling to France
I have a buyer in France who can't follow the sale because he gets this message - We are sorry, but the item you selected may not be purchased due to seller shipping restrictions or due to country-specific import/export or other relevant restrictions...
Resolved! selling to USA
A potential buyer of an axe head has received this message - "This product can be bid on or purchased by only individuals aged 18 or older. As such, you’ll need to verify your age. You may also need to confirm your age upon delivery. For more details...
can i stop global shipping programme posting to the EU
As the new General product safety regulations are coming into effect on the 13th December i want to stop shipping to the EU? i sell vintage ceramics, and very few fall into the antiques range and it is simply not feasible for me to find all the infor...
Carrier refusing to send parcel!
I'm in the UK and have been waiting for a parcel from the USA. The tracking showed it reached the international shipping hub and stuck there for a few days but this morning the tracking says that the carrier has refused to ship it forward and is unab...
Global Shipping Programme - Restricted Item
Hi guys - new here. Hope someone with experience can help.I recently sold a pair of very rare ARNET Raven sunglasses through the GSP to a buyer in Italy.Everything went smoothly. Buyer paid, I packed up and shipped the item to the GSP partner. I got ...
Nightmare seller Avoid like the plague!
Do not buy anything from the seller They off sub-standard products that are not fit for purpose. When you try and speak to them to resolve problems, they either ignore you or offer partial refunds and broken promises. If they agree to a return they w...
Contacting bidder
Does anyone know how to contact someone who’s bidding on an item I’m listing when the listing is still active. I can’t change my reserve price and I can’t contact people who are bidding.
I have an item using free listing in the UK. Someone has asked can I send it to India. What fees
I have an item using free listing in the UK. Someone has asked can I send it to India. How do I change listing. What fees would there be.
GSPR.
I have just looked at my view postage policy and not only i cannot sell to the EU because of rules that are impossible to adder to because of the items i sell but i cannot sell world wide now only domestic postage
Do not want to sell outside the uk
I recently put a luxury watch up for sale, you used to have the option to sell worldwide or UK only.To my surprise someone in America brought the watch, I did message him sorry I would not sell outside the UK. How can I stop this happening again the ...
EU Compliance Partner company
Has anyone had any dealings with this company? It looks like they are based in Estonia and offer a very reasonable price of $300 for the year for me to comply with EU compliance. It seems a cheap price and I hope it is not a scam. You can't be too ca...
Resolved! The international shipping cost was not applied
Hi I sold an item but the International Shipping was not applied.A local shipping was.I created the listing with 45 for international and 10 for national ? It's not fair to charge the buyer or the seller for this mistake. What's the best solution ?Wh...
GPSR
Just wondering....! If an item listed before december 13th doesn't sell - when it renews later on - does that then count as newly listed after december 13th or is it still exempt until it sells???Simple question - does anyone out there know ????!
Country restrictions
Sellers from Germany and other European countries report that they are not permitted to buy from me because there is a country restriction when I do not have any country selling restrictions !
GPSR
Just double checking : 1. anything listed before December 13th doesn't have to comply with GPSR ? 2. antiqu s over 100 years - we state that on customs label as I don't see anywhere to click exempt in listings ? Please someone reply !!
Royal Mail International shipment not arrived
Hi, I posted an item to Israel with Royal Mail International Standard. The whole time since I posted it the tracking number hasn't been working (I don't think tracking is part of the service). Now the customer has requested a refund because the item ...
CANT CANCEL ORDER
I bought something on eBay and didn’t want it it felt sketchy. 1 min after buying I wanted to cancel the order. It says I can’t cancel it’s too late and to contact seller. When I press contact seller it doesn’t work. It’s like the seller doesn’t want...
Filtering option for country seems pointless
As a rule I only buy from sellers in the UK, as at least with an address I've got a door to knock on if I feel ripped off.Why when I filter the settings do I end up with a seller based in China? I has a delivery date 3 days after the sale ended 10 da...
GPSR
Confused !! Are collectibles, hand made items, jewellery etc really to comply with GPSR ? They don't bear CE marking. ebay guidance says: 'Which products do the regulations and guidelines apply to?They apply to a wide range of products which are requ...
International Selling
Good morning Made an offer for an item from the USA, which was accepted, I then collated all the costs involved with the international P&P . Then received notification that the price had increased as VAT had to be added increasing the cost. As there ...
Ebay express delivery overseas
Hi does anyone know how i contact ebay express delivery?My customer is saying they wont deliver items, but i xan seem to be able to contact them to sort out why.Thanks8
WHATS GOING ON WITH EBAY!
Is anybody even looking at our items??????
Selling
Hi I’m trying to sell my used clothing . Can’t seem to list my stuff
Shipping Wheels with Tyres using eBay Global Shipping Program
Hey guys,I've had a couple folk from the states asking about shipping wheels with tyres fitted. They both discribed similar scenarios where customs don't allow it, and then the item gets destroyed. The only thing I can find in eBays list of prohibite...
how do you add gpsr to your account or do you need to do every listing
help needed i have a GPSR how do i update account info for listings
Carrier has refused to ship my item
I'm ordering internationally (which I've never had any problems with before). The item has nothing like batteries or anything - it's a keychain. But the carrier is refusing to ship it forward and it was so expensive I'm not willing to let it slide, b...
Resolved! Limited International postage options
I am thinking to start selling internationally, but when I enable international delivery on a listing the only options I get are Royal Mail with a maximum of £50 compensation. Is there any way to add additional insurance after a buyer purchases the i...
Shipping to UK
HiApologies if this is an old chestnut by now but, is there a reason why the UK is still omitted from US shipping lists? (as well as a few other international lists as well ). All I want to purchase is some Lego and so NASA/rocket science exclusions ...
Buy watch from Japan $146 US dollars = £114 approx free shipping
I live in the UK and want to buy watch from Japan ($146 US dollars = £114 approx.) free shipping. My understanding is that I will have to pay 20% VAT but NO customs and excise Tax. Please could someone confirm if this is correct ? What happens if it ...
Cance
we Seller will not cancel my order I don’t use inpost Service seller reject my cancellation request is is bad not happy poor seller pic and description I am out help here what I do I have not paid
Seller item
Hi,I hope you are doing well. I submitted an item for sale, but it’s not appearing on the seller list on eBay, even though it shows as an active item on my profile. What should I do?Thank you!
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