Evri not delivered item I sold

[7996annette]

I sold the item & paid for Evri to deliver it. They attempted a delivery on 13/05/25 but said it couldn't be as courier had a problem with the address! I have followed the tracking but it seems to be stuck saying will be delivered within next 24 hours. Now 3 days later and still no item in sight. Buyer has gone silent probably with exasperation. What can I do?

[**peaseblossom**]

Nothing unless the buyer opens a "not received" case.   It may have arrived without the tracking updating.  

But if the buyer does open a case if you used Simple Delivery the refund will come from ebay, not you, as long as the address is correct.  

If you didn't use SD you would have to issue a refund and claim from the courier for yourself.