Seller News: July 2025
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Forum Posts
Age verification
Does anyone know anything about age verification only gives the option for credit card I don’t have a credit card or need one could a driving license be used was just trying to buy a chainsaw an it won’t let me seems a complete crock of sh@t
Getting the money
I have sold a pet on a game but put the settings wrong and it won't give me the money till they know its been delivered but the buyer already has it
Warranty
So after the 30 day money back or return policy, you don't seem to have the standard one year warranty.If the goods fail after 30 days then according to Ebay rules it's hard luck. Iv'e been dealing with Ebay for a long time and have never had any fai...
Mark as dispatched
Hiive sent an item by email instead of by post, does anyone know if i will recieve payment if i havent posted the item? There used to be a ‘mark as dispatched’ option, but i cant find itthank you
My personal account has not yet changed to business
I have subscribed to a basic shop subscription of £19.99 per month, i did this over 24 hours ago. Now i have received the extra 100 listings on top of my 300 i used to get anyway. But when checking my listings I'm still shown as a personal account an...
POST OFFICE REFUSED MY PARCELS TODAY
Hi, The post office refused my parcels today, (a few hours ago) they said they were not scanning
Robbed
Why thedoes Customer Support make it so very very difficult to get contact when you need to,
Bought a refurbished engine that doesnt run
Hi, so I bought a refurbished engine for a motorbike. The engine was transported down to me by courier and fitted. When starting it up, it started once but soon gave up. The bike was then taken to a garage which told me that the engine had no compres...
Accessing return label
I've been trying to access my return label that was sent via email to send off my parcel today but when I try to access it I can't, it just comes up "something went wrong, its not you its us" I have no idea what to do and obviously you have a limited...
RM48 Tracked QR Refused at PO
Had same problem as others today as QR code on x2 packages not accepted by local PO. Even tried a 2nd PO as original counter served by a learner! Same result. Noticed QR code had a central vertical & horizontal cross wire lines through it which it se...
Crazy Buyer Protection Listing Formats
WELL DONE, EBAY! YOU ARE RUINING YOUR OWN SUCCESSFUL BUYING AND SELLING PLATFORM BY TRYING TO IMITATE VINTED, AND NOT EVEN DOING IT WELL. AFTER ALL, THE BIG DRAWBACK WITH VINTED IS THE WIERD PRICING AND THE LABELS THAT ONLY MODERN PHONES CAN USE! OH,...
Seller "not at address" for return of faulty item
I purchased one of those UV light gizmos that zap flies etc., but it was faulty (in fact, downright dangerous). Anyway, seller supplied a return label, and I parcelled it up and handed it to R.M.last week (Tuesday Aug 29th). Last Friday, I left for a...
I bought a device that was advertised with the wrong specifications
I bought a VR headset with an advertised 128GBs of storage, but I have just got it up and running and it says 64GBs; the person I bought it from has a No-return.I paid very little for it and I somewhat want to keep it (that’s beside the point) it was...
Why my item has been purchased
I have been debited from an offer I paid for but haven reflected on my account and the item is still on sale. Amount was £61.58 and I paid with a Calbank account
how do i return faulty goods when seller refuses to reply
I purchased an aircon Unit at £450 a couple of weeks ago. it transpires that it is faulty (draws over 100Amps on a 12v battery) and when i tried to arrange for a return, before the return cut off date , i got a reply stating that the seller would get...
ITEM RETURNED TO SELLER BEFORE I WAS ABLE TO COLLECT IT
I had to collecty item by Saturday just gone. I've been off sick and Saturday was the first day I could collect. However, when I arrived at the shop yo collect the item, it was not there; it had been returned, via Envri. How does the seller go about ...
postage
HiWhat the hell is going on with posting goods? No post office can scan market place ebay simple delivery. Will funds be held or released Not the sellers fault and the buyer will have to wait for goods. Why have ebay messed the postal system up. Get ...
return item
Hi, I brought an item from a seller with a No returns accepted policy, its a vitamin, but the seller scraped down the expiry date, thereby I it might be expired already, do I have any chance of getting a refund through eBay Money Back Guarantee?
Resolved! Will we get paid for the confusion with Royal Mail
Hello I've sent my item though the post office today but didn't get a receipt to prove tracking and it seems to not be moving on there tracking app even though I've sent we will still get paid because this is an eBay and Royal Mail problem not the se...
Not just ebay labels that can’t be scanned - Vinted is same - it’s a Royal Mail ‘problem’
let’s hope they haven’t been hacked and we are stuffed for ‘months’ awaiting payment from ebay ! Best work-around is buyers providing feedback when parcels arrive, but that won’t happen every time. As usual, be nice if ebay commented and advised way ...
Ebay customer support
Im struggling getting through to customer service either via chat or phone as neither works. I keep getting crashes on chat and no calls. I have tried the app and online website. Any help is welcome.
Item removed by EBay
I have had a book removed by EBay but it is listed by another seller?
Resolved! My seller printed the prepaid label but it wouldn't scan at the post office. Seller still has parcel
My seller printed off the prepaid label but it would not scan at the post office. The post office printed another one but that didn't work, so the post office didn't take it and the seller still has the parcel. Any thoughts/ideas please?
New seller needing help with payouts
My UK bank account isn't supported by eBay for payouts. Is the only option to open a 2nd UK bank account with a supported bank or is there another way to receive your payouts? Many thanks ian
Lost parcel
I recently sent an item via Parcelforce express48 and they appear to have lost it. I have the receipt of postage, but they can’t find it! What are my options as it is worth a fair anmount and I’m not prepared to accept simply a sorry. I’ve spoken to ...
Post Office unable to read Parcel Label s since Sat Aug 2nd 2025
Has the problem with the Post Office and its inability to read Parcel Labels been resolved?Date/Time of message: 4th August 2025 20:28
Resolved! Seller is withholding the item I paid for
Hi. I recently joined eBay and I've made less than 5 purchases since opening my account in July. I tried to buy a jacket. The funds were deducted from my account. This is was the 2nd attempt at buying this jacket. The 1st time I tried to buy the jack...
Does anyone know if his is a mans or boys size
It's says boys and also mens and the seller hasn't responded to me
Talking to ebay
How do i speak to a human at ebay
Return Requests That Are Fraudulent
How do I handle when a buyer states there is something wrong with an item when there isn't. Recently someone said a cashmere cardigan was damaged. It wasn't. eBay refunded the seller. Today I have a buyer saying an item smells of ladies perfume when ...
Resolved! As a seller I want to opt out of click and collect but cannot work out how to
I have tried to find out how to opt out of click and collect as a seller but have looked everywhere on how to do it can anyone give me any help ?
Simple delivery options
I just want to sell a walking stick. I have been trying to list it for over a month. My problem? I can only use simple delivery and the options do not cover the cost to post an item outside of the choices I have. I cannot create a bespoke alternative...
Royal Mail wont accept 48hrs tracked eBay labels
Royal Mail wont accept 48hrs tracked eBay labels apparently it’s been a problem since the weekend. Any idea what the solution is?
Hi I have a problem with the seller he has refused my courier collection a window I have paid for
Hi I am have a problem seller he refused my courier collection of a window I had paid for I now want a refund as I have lost on the courier now
How to contact ebay
Hi there, I bought an item and asked to deliver it at a later date. Now ebay has blocked the seller and its payments completely. The buyer asked me to contact ebay and to explain the situation so they unlock the buyers account. How can I do this best...
courier preference
why did Royal Mail simple delivery label provided when my courier preference is Evri and I have turned off Royal Mail in Available couriers/Postage preferences
Cancelled return
I cancelled a return as it was under the wrong reason. Now I am unable to return the item due to eBay not showing the option on the listing. Trying to contact Customer Service is a joke( but I am not laughing). How to I return this item as the BOT is...
Faulty electrical item, 3 month old
I've bought a battery angel grinder. it failed after 3 months, and is now dead.This is a faulty item, that the advert says has a 2 year warranty, which is why I bought off these people.as it past the 30 day return window, ebay and paypal just close t...
Seller didnt send replacement
hi, I ordered boots for myself required at my workplace. They arrived bigger than I expected, I texted seller and said I need smaller size. So i sent it back and on ebay i chose the option ''request refund'' ( there was no option replecament etc). Af...
I put up a listing yesterday and it says it's active but it isn't
I posted a listing yesterday for a Bocs Teganau bear.The listing says it's active but when I look at Bocs Teganau bears it isn't there.Automated chat no use1
POST OFFICE NOT ACCEPTING EBAY SIMPLE DELIVERY BAR CODES
The post office refused my parcel today 04/08/25 they said all ebay simple delivery lables were not scanning. This is totally unacceptable.
Buyer didn’t pay enough postage
On a recent order, the buyer chose Parcelforce 48 for the method of posting. The buyer paid £5.88 but I paid £13.63. I’ve just sold another and he chose the same method only this time he paid for the postage in full. I’ve tried to contact eBay about ...
Royal Mail labels generated by Ebay not accepted
I had to cancel 5 orders today because Post office would not accept Royal Mail labels generated by eBay with YA prefix in Barcode. hoping buyers will repurchase
Package delayed; buyer opened 'not received case'
I sold a large item (venetian blind). As Evri was by far the cheapest way to post, I marked Evri delivery on the listing (ebay's simple delivery doesn't cover this parcel size and weight). 1. The buyer messaged me after payment and said she wanted it...
EBay app log in
Hi, I’ve just got a new iPhone and on Sky network. Everytime I’m trying to log in it wants to send me a text to verify it’s me. I never get the text though so can’t log in. Can anyone help ? I’ve tried toggling airplane mode and reset network setting...
I can't edit my items listed for sale.
I have 2 items for sale but ebay does not show them as listed for sale on shows me them as a buyer
Payouts
I had a payout from eBay today which was less than I expected. I queried it with eBay and was told £3.38 had been deducted for payment of postage on another order. An order which I am unable to post as the Simple Delivery label will not scan at the p...
Collect instead of delivery
Hello ,I would like to request picking up my item in person instead of having it delivered. Could you please let me know if this is possible, and how the pickup process works? Looking forward to your guidance. Joseph
Postage
Hi, I need help, I’m a novice at this. I’m. A private seller. eBay have changed the way the list items now. I’m trying to list an item and when it comes to the postage option, it’s now not giving me the option to select if the buyer or the sellers ha...
Request for extra postage from royal mail
My buyer paid £2.94 for a post office 48 tracked service. The parcel is light and thin and packed in a plastic envelope. It has not been delivered as the post office is now requesting a further £3.50 to deliver it which is quite reduculous. Trying to...
Resolved! Buyer chosen delivery company has sent order to unknown address
Hope someone can help! Buyer just contacted me stating his order has been sent to an unknown address and Yodel is currently investigating. This is unfortunate, where do I stand as the seller? Appreciate any advice.
Customs form for N. Ireland?
Where is the customs form I’m supposed to complete when sending a sold item to N.Ireland please? (Private seller)
When i try to go PayPal it says browser.cant find linkk
Try to go to PayPal but says browser can't link
Simple Delivery
What are sellers supposed to do when Simple Delivery labels are not accepted by Royal Mail? We have already paid for postage which does not work. Our payments are on hold as items have not been received by buyers. eBay do you actually know what you a...
EBay Global Shipping - but still charged customs fees
Hi,does anyone know how or what action I can or should take (or how to contact an actual person) where I have paid for eBay Global shipping (and therefore prepaid for customs import fees) but on arrival in the UK have then been also charged the same ...
Royal Mail, collection and bring a printed label service
I used to use the Royal Mail collection and "bring my label" service, when I was sending items that I had sold on ebay. Is there a way I can still get Royal Mail to bring the postage label? How frustrating this new system is, why do eBay continually ...
I Paid £144 for Toys and Received a Plastic Keyring – eBay Closed My Case Unfairly
Hi everyone,I’m sharing this here because eBay closed my case, and the support agent just told me to “he can not help me” So here’s what happened — I hope someone can help or guide me further.Back in March, I ordered a 3-piece S.H.Figuarts Squid Game...
Postage
Just been to the Post Office to drop off a parcel with a seller marketplace pre printed label and they would not accept it. I has been ok before, has something changed ? and more importantly what do I do next ?
EBay robbing me for postage I paid for!!
Ive just sold a guitar and EBays useless postal service is basically pathetic as the size & costs don't reflect guitars in cases. To that end I have paid my local music shop £25 to send the guitar fully insured via FedEx to the buyer, who is in agree...
Log in
I can't log in from my app. Error says, invalid access tokencheck the value of the authorization HTTP request header
Unable to remove items from basket
Can anyone help…I am unable to remove items from basket also unable to remove items from saved list…?
Making a living?
Hi, I am not a new user to eBay, but not a long established business seller. I have a query! As a business I have access to various suppliers (trade only) who I buy from (mostly domestic appliance spares) . My suppliers are very competitive on price,...
Old eBay v new ebay
Well as an eBay member since 2009 and at the age of 72 i definitely am not computer literate even so I try and get by but all these changes by eBay of late are hard to keep up with the page layouts forever changing ( so you have to try and navigate y...
RM48 Tracked QR Refused at PO
Same problem as many others I gather. I went to my local Post Office who said they couldn't get the barcode to work. Went to the main PO who had the same problem and would not accept my parcel. Bearing in mind I am disabled and this item weighs nearl...
uk
Im selling an item from UK but buyer keeps getting message we dont deliver to uk when all our items are uk
RM 48 tracked refused at the Post Office
I had 2 packages that the Post Office refused to process. I paid for the items £20 each. How to I get the money back as the purchases pre-paid for the postage but I had to pay again?
problem with post office scanning label fom ebay
i have been in touch with ebay and they have said they are working on the issue and have red flagged my order and are supposed to be sending out a new label and tracking code by tomorrow night .and updating the tracking code on the order
UK Royal Mail - not able to send parcels with prepaid labels
Can Ebay let buyers know that the UK Royal Mail is unable to scan parcels with an Ebay prepaid label at the m. There is a glitch in the system.This started on Saturday 2nd August and the issue isn't resolved yet.So although parcels have beem marked a...
Buying
Hi can anyone help me, I went to buy an item and I was told it was sold when I messaged the seller for dimensions, the next day the item was back on for sale with 21 day time schedule, I put it in my basket and then paid for the item which has gone o...
Returning an item
Hi , could someone please advise. I bought an item from Poland for around £250 and the courier was UPS, I received an email from UPS saying import fees of around £60 were needed before they could deliver which I paid to UPS. The item was delivered bu...
Obtaining receipt
Hi All,If I buy postage online for Royal Mail tracked, can I take the item to the Post Office to get a receipt? If I just put it in the post box, I don't have any proof.Thanks in advance.
Two accounts same email
I have an eBay account and sold an item which was purchased. The buyer contacted me about it. When I went to log in I received a Network and technical error. It now seems that I had two accounts with the same email. The buyer is contacting me but I c...
e-bay selling your item for less than the listed or best offer price
I listed an item several months ago for £249with a minimum offer price of £200 and an auto accept price of £230BUT e-bay sold it on 1st of August 2025 for £184.80 Has anything similar to this happened to any of you ? I would have canceled the sale bu...
Chat bots are utterly useless.
The customer service chat bots are useless, they won't answer my question, and I can't get through to a human, the funds for my sold items are due today but I haven't received them yet?.
regarding order
i i ordered water filter from ebay seller but i didn’t get any tracking number. Delivery due date was 2 nd august but i didi receive and seller is not responding now
Refund
I have not recived my refund for item I have ordered and cancelled
Buying
HiI PUT 2 BIDS IN TO BUY A FOLD UP ELECTRIC BIKEBOTH REFUSED THEN I FIND OUT THAT THE SELLER HAS CANCELLED THE ADVERT AND RESTARTED IT AGAIN AND SAYS A PRICE HE WOULD ACCEPT BUT THAT PRICE IS WHAT I OFFERED SO I AM A BIT CONFUSED AS HE SAID HE HAD A ...
Resolved! Simple Delivery
Is anyone else having problems with 'Simple Delivery'? I took eight parcels to the P.O this morning expecting them to through like clockwork. This was anything but! They could not be processed in the normal fashion and each parcel had to be entered m...
Damage .to item
Hi i need help ..I bought an item off Ebay it arrived totally smashed .I sent message to seller plus 5 photographs of the damage .he's not bothered and I should get in touch with ebay to sort this out..What can I do?
Sold an item
I have sold an item and the customer has paid for it, however I have put the wrong postage on it. I have messaged the customer and said I will deliver the item personally ( 2 hours away) as it is large and may get damaged in transit and I have had no...
Unable to post
Morning, I unable to post my item as I am travelling. Can you refund the seller their money back?
ebay Simple Delivery opt out
Hi everyone! It seems that there is only ebay Simple Delivery now and there is no obvious option out from it for domestic postage, meaning I am not able to select p&p charges by myself. Since most of my items are 99p auction and some items sell close...
Brouht item in jan and still not turned up
Brought item in jan and still not turned up
Collection
I have collected a number of items in person and have no way to Mark the items as collected. This is very annoying and disrespectful of my time by ebay Can someone please help? How do I contact eBay directly to get this fixed
International postage
Im trying to post a item to france from uk but i keep getting asked for a hs code which i have no idea what it is or where to find it
Post problems
I took a dozen items to the post office this morning and the girl said there were problems with the Ebay printed labels today and the barcodes and QR codes dont workAnyway she gave me the postal receipts for all the packages i sent but nothing is now...
Blocking a seller in my searches.
Hello, I’ve recently had a problem with a couple of sellers and without going into too many details, how can I block sellers whom I have experienced a “problem “ with from appearing in my searches. I understand that as a buyer I can be blocked by a s...
Royal Mail 48hr code not recognised by P.O. Unable to cancel label and change to EVRI. Work around?
Royal Mail 48hr code not recognised by local Post Office today. Checked and found this is a current problem. Unable to cancel Simple Delivery label and change to EVRI. Any work around available other than take Proof of Posting without tracking, sugge...
Account suspended permanently BBE. HELP
Hello, so after 16 years and over 2500 item sold ebay just suspended my account permanently for BBE. I had a couple of cases opened lately but nothing out of the usual. Late delivery, item not picked up ..etc ( common in worldwide shipping) I reached...
Winning bidder trying to pay, but getting an error message due to international shipping?
UK auction has ended & the winning bidder is located in Sweden. They are trying to pay, but are getting a message of 'unfortunately, the seller wont send to your location. Please update your delivery address or contact the seller to get a delivery op...
Tracking 48 hr labels not accepted as post office or Collect +
On Saturday the post office would not accept the Simple Delivery items as said there was a problem with label. I spoke to Ebay who said give them 24 hours to sort. Not heard anything from them so spoke to them again today (Monday), and said to take t...
My listing clearly shows "Product out of Stock"
Hi, please advise, I have variable listings they clearly state whether or not a product listed is "In Stock or Out of Stock". The last two sales have been clearly marked as "Out of Stock" products, I have double checked and cannot see what is wrong. ...
Posting/cant mark as dispatched
I have sold some items and used my own on line Royal Mail account to send as Tracked 48.I can't mark the items as dispatched as get stuck in the ebay postage loop. I've messaged the buyers to explain and that's all ok. Will this cause a problem with ...
Tracking not working
Have sellers experienced problems with tracking system starting on Saturday. I cannot find anything on eBay website.
Can buyer who has not paid leave neg feedback?
If a buyer has not paid and I cancel as “buyer not paid” can they leave me negative feedback? thanks
Tracked 48 “YA” glitch
Does anyone know if the post office tracked 48 “YA” glitch has been fixed yet? I had all my parcels refused at the post office as the QR codes wouldn’t scan on Saturday so hoping I can get them all sent today. Thank you!
Sending parcel
Evri parcel shop won’t take a parcel I am selling as it’s to big. How do I change it to collect from home
Buyer returning item but is no longer active/registered user
Hi All Am I being scammed here? I sold a perfectly working laptop for £1600... within 1 hour of it being delivered the buyer reporting faults that it never had. Anyway conversing back and forth over the weekend after trying to remote troubleshoot it ...
Buyer changed collection to posted
I sold an item and the buyer said he wanted to collect in person. He then changed his mind, sent me stamp and address and i posted - how do i change status on e-bay from pending to either dispatched or (collected even though he didnt) so money can be...
Return Case Closed - Need to Reopen
I was sent a defective item. Seller sent another unit which was also defective. I requested a return & refund in a message to seller which they ignored. I raised a return request and heard nothing. Then the request got closed by eBay and I cannot reo...
SIMPLE DELIVERY ... A SHAMBLES !!
What have ebay done with this bonkers postage system ... I cant list anymore items on ebay because you only offer the one way to post now ... i don't use a mobile, i don't do Aps ... I don't have a printer .. i just sell and then post at a Post Offic...
help with international listing
Hi there, for years I have sold my crafts successfully from the UK to USA. I stopped last year because of personal reasons but I'm now wanting to sell again. I'm getting so frustrated as it's not as easy as it once was to place an item for sale and g...
Simple Delivery - yet again
Has anyone been charged excess postage by Ebay for mailing packages on which Stupid Delivery has underestimated the correct charge?AD has been added to almost all my items (even things costing under £10 that fit into an envelope that are meant to be ...
Restrict my selling
Hello Mates, My eBay business selleing account is restricted from selling . I was doing Dropshipping by using personal bank account for purchasing of my brother who is investor in my business which is non compliance as per ebay . I have all the purch...
Item with high value
Hii I have a couple of items to sell that have high value . They need to go special delivery which doesn’t cover anything above £150. Any ideas on how I can get the correct postage that gives me the correct cover?I tried putting £1000 value which giv...
Postage rates
How do I amend the postage while in the process of making an ad.Postage rate suggested by Ebay is far too much for item I am selling? Thanks
Payment
Hi - I am purchasing a set of carbon wheelset from 12Bikes and i set paypal payment x3 up - i called paypal they said the issue is with seller 12Bikes but the seller said order is release ? can you assess order asap??? Ken Knight
Fraudulent product
I recently purchased an Elemis skincare product for over £80. It arrived, not properly packaged and was clearly not the genuine article. Wrong colour, consistency and smell. Also it was described as 50 ml when in fact there was only 30ml . I’ve tried...
Never recieved my order, but ebay say im not getting refund
I purchased a presale book made by fairyloot from a reseller in February. They had 97% positive feedback with over 160 items sold so I assumed this was a safe purchase. Fairyloot original put this item up for sale in December with an estimated delive...
Can't bid
Hi Ive notice when I try bid it says I can't purchase from this item it says to me a d you please look in to this for me as I've never had problem with my account before thank you
Postage Charge
Hi All , hope someone can help ! I’ve just sold a pair of doc martens which have been listed for months . I’m sure when I listed I selected yodel as it was best option for size . Postage to buyer has been charged at £2.82 for tracked Royal Mail which...
Invalid access token
ok can't seem to do anything with my account ot just comes up nvalid access token any help appreciated
GSP and VAT
I have recently re-joined the GSP program and understand eBay provide us with the sales proceeds with VAT removed. I know this but my question is: How do I identify these sales when I report my VAT due so I don't report these sales as VAT collected. ...
Payment
Payment been on hold and I cannot widthraw my money from the account
Larger item postage
So lots of members have commented about simple delivery not allowing an option for custom postage on larger items (over 61cm) someone said the solution was to change the price to £800 then the option would show then change it back phew! What a palava...
Warranty not honoured
Hey, bought a mobile from a company in November with a years warranty. Now it has an error that means the phone needs replaced. Been trying to no avail contact the company. Email(bounces back) phone(straight to answer machine), eBay can’t do anything...
Trying to purchase goods
What does this message in attachment mean
Age restrictions
I don’t have a credit card
Selling a golf club using simple delivery
Hi, how do you sell a golf club now on eBay (uk) as simple delivery does not give you the option of the right size parcel to use?
Postage label return address
Hello, I need help, I have sold an item for the first time on eBay and I have paid for the eBay lable once the buyer paid, although, I didn’t realise it had my old address on the return to section. I have now gone back to my account and updated this ...
buyer protection
what happens to the buyer protection fee,after the sale goes through without a hitch ??
Can't delete a listing that has been removed for a policy violation
Evening,Both the Resolve and Delete options are greyed out on a listing I've been trying to delete the listing for months.Any idea how to do so?Cheers............
Charge for something that didn't sell.
I have been charged for something that didn't sell now they're holding payment of items that did sell how do I resolve this issue who do I speak to?
postage
is simple delivery the only option now. I want to use custom postage for all items
Unable to Revise Listings Comes Up With eBay Error
Anyone having problems either editing or revising itemsComes up with thisWell, this is embarrassing.We're sorry, the listing tool isn't working right this second.Please try again later.
Simple delivery
Hi I'm trying to sell some of my golf club collection, as I've done many times in the past, however now because of Ebays new Simple delivery system I can no longer offer postage because of the size of the items,Can anyone help please
Issued a refund
Hello, Ive recently listed an item. A buyer made an offer which I accepted and then eBay said they’d made payment. I made contact to arrange collection, however the buyer had made a mistake and thought i was in Wales and requested a refund. I approve...
GSP tab keeps turning off
Hi,Looking for help with this please.I know GSP is turned off for the US and Canada atm but should still work for other countries.I've turned it on, but when I go back to look or revise an item the tab is in the off position.Postage says - posts to t...
need help
hi im new using ebay, someone this morning ordered an item from me but then decided straight away he didnt want it so i cancaled the order for him but money of the amount for the object has gone out of my ebay account but no money was paid in from th...
Listings fees
The last few days I'm being charged to revise quantities on some of my listings or revise postage options regardless of whether I have free listings left , this hasn't happened at any point in the last 3 + years .. any ideas ?
Ebay seller, sells me a food processor without blades and gets away with £54.98 .
I purchased a food processor six months ago paying £54.98, which is alot. Because I found out I had cancer, I had not opened the box for a long time after the food processor was delivered. Its only today I opened the box very unfortunately to find th...
3rd party card detail requests with reason being sited for age vericification
i have been asked when buying a wood saw, for age verification via my bank card directly from the ebay site but my supspicion was aroused by the 3rd party web addresshttps://www.ccremedy.ebay.co.uk/ccremedy/ccverification?Does anyone now about the ve...
Incorrect paypal deduction.
Bought a car item and paid by my credit card but i have now found the same amount deducted from my PayPal account. Have spoken to seller who tells me he has only been paid once. Any ideas.
Sold item gets refunded in 13 minutes without my involvement and I lose the money - what happened?
When the auction ended, the buyer contacts me saying they are delaying payment. When they do pay 4 days later, I post it the same day. The tracking says it was successfully delivered four days after that.Then another 6 days after that I get a message...
Subscription signing up
I have recently purchased some goods from ebay and in the process I have been signed up to WLY/Completesave.co.uk, without my permission. This subscription is £18 a month. I did not sign up for this so why has it happened and has it happened to anyon...
how is the £10 mobile app discount sent to you?
SO I installed the app and ordered 30 quids worth of items, however I havent been sent a voucher code and the discount is not showing in checkout either, how do you get this discount?
National Insurance Number
Dear all, I have tried to upload my NI number (UK account) in every possible way and the system tells me it's not recognised (I have had the same number for 25yrs). Can anyone help with this ? I have tried to try their online assistant (in every poss...
Larger item to post
I'm trying to sell some riding boots but there is no option to adjust the postage to choose larger packaging, just small and medium. Think I need to choose the simple delivery option, but that isn't even available. I have checked on my PC and on my m...
Trouble with a seller who’s threatening.
I recently purchased an appliance for £220. So not a small amount. Collected it personally as it was bulky and took good care of it in transit. It was sold as working and although it switches on it is quite damaged and won’t function so it’s not as d...
Promoted Listing Issue
Hello,I recently bought ebay starter store subscription and I am an Above Standard Seller. I can't find option of promoted listing where I can find it. As I am an Above Standard Seller and Ebay has policy that a seller must be Above Standard or Top R...
Private number plate sale
What's stopping the buyer from saying he hasn't received private documentation plate and e Bay not paying the money .With a dispute which could take an eternity to sort out as outside sources would have to be tried to be brought into dispute to ident...
Sold item, but was damaged on arrival by courier
Hi. Sold a book to a buyer, and it was damaged on arrival. When the buyer sent me a message about this, a message pops up saying.Your buyer has reached out about their order. Since you used Simple Delivery, we'll work with your buyer directly on any ...
Paying cash
Hi if I pay cash on collection who pays the buyer protection fee ?
Slling
Hey thereWanted to find out why is my account restricted from selling. Why can I not upload my items
Unknown ebay charge pending in my bank account
hi, l have noticed there is a pending payment to ebay of £19.99 in my HSBC account? l`ve tried everything to get in touch with ebay but l`m going around in circl;es! Anyone please offer any advice? Thanks in advance.
Royal Mail Labels
I sold 2 items and the default carrier is Royal Mail 48, I've printed the labels and taken the packages to the Post Office but the system won't accept the labels, anyone had this or know what to do?
Need help advice
I have quite frustrating situation.Sold a bike Next day after receiving buyer open a case that bike was damaged by the postBut its not true(i make pictures when i was packing it), so to send a bike you need to take wheels off, and then adjust them ba...
Listed Item Buy It Now Price Different to Created Listing
I listed an item with a Buy it now price of £775 but the live listing is showing £797.18.Why is this?
A buyer retracted a bid and lied about why
A buyer retracted a bid on an item I am selling stating that I had changed the description when I hadn't what can I do
I am listing an item that measures larger than a medium parcel
I am listing an item that measures larger than a medium parcel, it's only giving me the option of easy postage too, so I cant change it!!
Postage
EBay generated labels 5 number Post Offices will not accept my packages
Simple Delivery STILL forcing itself on LETTERS & OUTSIZE parcels
How many other sellers have complained about Simple Delivery STILL forcing itself on LETTERS and on OUTSIZE parcels? When I complained on 18 JULY 2025 I was told it was a "known problem". Subsequent complaints I got told there were updates but no fix...
Video I added has no sound
Hi all, I added a listing but the video I added has no sound on eBay even though as a video file on my phone it does? Help?
Postage costs
Why does ebay charge the buyer and myself for postage. If an item sells for £20 and £4 postage, why then does ebay then take £4 off my £20 therefore charging us both costing £8 in total. Surely I should get the full £20, but if everyone checks their ...
i cant seem to accept an offer
The buyer made a decent offer on an electric chainsaw which i want to accept but every time i press accept it says that there is an error!?Is it because its a chainsaw?
Missed the deadline for cancellation
Hi all, I probably missed the deadline for cancelling an order. At the same time, the buyer also could not cancell the order any more. I, as the seller, did not receive any payment yet. I think Ebay is probably holding the payment in their account fo...
Seller gone quiet?
What can I do about a seller who won't provide collection details for an item costing £200, refund has been refused by Ebay and a delivery date has been sent. It was never to be delivered it was always to be collected. I've sent 3 requests for collec...
Resolved! posting guitar neck
I need to post a guitar neck which is 67cm long. The only option with Simple delivery is a medium parcel which has limit of 61cm. Anyone else come across this problem of sending "longer" items. The Royal Mail website offers the facility to post the i...
Simple delivery labels not being accepted by UK post offices
Has anyone had an issue with the simple delivery postage labels printed from the ebay site, not being accepted at UK post offices? I dispatched 3 items using these labels and all 3 were rejected at the post office. The reason given was that the QR co...
Hi i sold a item
Hi i sold a item and on the tracking it says it delivered bout on here it is dispatched
Help please, how can I use the QR code system for in-shop label printing on an old pre SD listing
Hi all. I've sold an old listing that's been up & unrevised since pre BPF & SD were instigated. With the newer stuff I've recently been using the QR code in-shop printing for labels. However, this sale was/is marked to print at home but I've just fou...
REFUNDED BUYER
A Buyers address was wrong on his delivery note that I posted to. Because of this the Royal Mail could not deliver. I refunded the buyer but Royal Mail now say it has been Delivered or Collected by Recipient. And I cannot contact Ebay.
I returned the item, Return Case closed, refund was not processed
Hi, I started a return case, send the item to the seller using my own label. The seller received the item, but he did not process the refund. eBay automaticaly closed the case, because i didn't post the item to the seller. I can not appeal the case. ...
Help with GSP and selling tab now broken
Im not sure what's happened but GSP isnt working, I called customer service and they didn't call me back, I opted out then back in then back out until its fixed. I've delisted all my listings - But now I've got to add payment policy and postage polic...
I've lost my account
I was trying to change postage settings on my account but now my account has just disappeared and i can only log into my old account ugh I had bids and was was waiting on payments for items please help x
Item location
I can't sell my items because my postcode doesn't match my address (my profile address). In the Item Location section, my postcode is preceded by an Italian address, Italy e postcode I can't remove them. Please help.
Mutiple tabs openning in my browser
Hi, can anyone help with the issue with multiple tabs opening in all browsers when using ebay?I've searched for a solution but keep finding videos where the ebay version doesn't have the option as shown in any video. Surely this is a simple buried ch...
Reserve fee charged on cancelled item
I listed an item today, with a reserve price and a link to the manufacturer's website, so my potential buyers could get as much info on the product. Ebay immediately cancelled the listing, as apparently adding a website page contravenes the rules. Ok...
I was scammed by a seller and eBay won't refund me
I bought an s25 for 500.35 and the seller stopped paying for his contract because it was a phone he couldn't afford so he decided to make a quick buck by being a scammer then I sold it to a phone shop in Tesco for 150 then bought it back for 250 afte...
Global shipping to Spain
I have a customer that wants to purchase an item but eBay tells him that I (the seller) will not post to his country (Spain). Does anyone know why this happens?
ad general fee calculation
HiI am concerned about the ads fee charged on each sale for example a product is sold on eBay for £219.90, obvious this is the price customer paid and includes VAT. Ad fee rate is set at 17% and for this order I am charged Ad fee general £44.86 while...
eBay useless
3 times eBay not helping me, that's so embarrassing. Can't believe that I have to get myself here because eBay is so useless. Every time I ask for help they say it's not in their policy, but the money guarantee they take easy from you and never help....
Charged for Postage even though Yodel did not deliver it.
I sent a parcel which the postage was done through Ebay and was charged just under £6.00Yodel said they could not deliver even though the place was an office and then they said the parcel was damaged and was being sent back to me. I have got it back ...
Postage Label not recognised at Post Office.
I presented 3 parcels at TWO different Post Offices today (Sat 2nd Aug 2025) both of which could not scan the pre-printed "Simple Deliver" Postage Labels paid by the three Buyers. Yesterday I posted one parcel at the same Post Office with no problem....
Concerning Sale
I’ve had a high value item up for sale for a while, today it was bought on buy it now. However, the buyer only opened an eBay account today. They’ve paid outright, without any conversation, and although I’ve tried to message them, they’ve not replied...
Buyer reached out to eBay message.
Yesterday someone bought a dress from me and I sent a thank you message and I’d post that morning. I had an automated message back saying the buyer had reached out to eBay. I’m confused by this. They bought the dress. I printed off the label within a...
‘Buyer pays shipping’ but ebay has charged me to ship
I recently sold a laptop with buyer pays shipping. When the item sold, I was asked to print at home a label for shipping and then to pay for that shipping.I presumed the shipping see the buyer was being charged as part of the price, should then there...
I have been called a scammer because I cannot send my parcel today,Royal Mail label problem
THIS PROBLEM TODAY REGARDING POSTAGE ISSUES WITH THE YA LABELS,EBAY TOLD ME TO CONTACT MY BUYERS TO EXPLAIN THE PROBLEM.WELL ONE OF MY BUYERS HAS CALLED ME A SCAMMER.I AM DISGUSTED.THIS HAS CAUSED SO MANY PROBLEMS.I AM NOT HAPPY ABOUT THIS.
Need a return label item
Purchased an item that the advert said brand new and sealed clearly wasn’t and smelt of smoke contacted seller then they sed sorry forgot to update ad then said they’d opened it for a Client I asked for a refund they said partial refund of £20 I said...
Resolved! Searching sold item Order number/ID on ebay - have they changed it?
Hi guys, I'm selling stuff on ebay and i'm keeping track of everything but have they changed something recently on the orders page? I used to be able to search for Order number/ID but unable find this function now. Thanks
Problem with Global Shipping
I've got four customers this evening (3 from Germany, 1 from Canada) who are unable to pay for the items they won as Ebay suddenly won't ship to them. I've got Global Shipping switched on and all the listings said they ship to these countries, but no...
Resolved! Returning a refund
I sold an item and the buyer intially wanted to return it, so I refunded them (and paid for a returns label). But in the end the buyer changed their mind and decided to keep the item. The buyer says they've sent the refund money back but I can't see ...
post offices refusing parcels
i have tried several post offices to post a simple delivery generated label on my parcel and all of them refusing saying there is a bar code problem ? i have checked weight and size and all is within limits
Offers
Iam sure I put an offer in for an item that is on bids or offers, but I can't find anything anywhere to say I have...where would I look please
Postage
Sold item prepaid postage from ebay but postage office said qr code not working can anyone help
Customise postage
I’ve got an item up for sale where I cannot choose for customised postage, it will only let me choose simply delivery (which I don’t want because it’s more expensive for my buyers. Is there any way to change this?
Collection Bar codes
I am having problems collecting my items. The vendor who has my items but will not release them without a barcode. I have not received any collection instructions or the normal bar code from the seller, please can anyone help, Billy
Sold item with postage but buyer collecte
Sold item but buyer collected.how do I say this has been collected so funds are released ?thankskeith
Delivery
I have received a message from royal mail saying my parcel is at my pick up point but have no code to pick and on ebay account saying not delivered running late can't get a code from seller already asked
50p coin without date.
This is wrong, all coins have dates. This issue of 50p has the date with the flowers between the shields. People are asking a lot of money for these coins minted in 2022, they are probably worth 50p.
Ladders recalled
A set of ladders I bought has been recalled for destruction because they are dangerous. The listing has disappeared and nolonger shows on my purchases. If I search my purchases it flashes on the screen and disappears, I have this on video.how do I re...
Payment
Bidded on an item won it, pressed pay now n it just brings up this nothing loads on that so can’t pay don’t know how can get passed that /sort it also can’t seem to message email or seller, I’ve brought from seller before and all been good
I'm being targeted by a disgruntled seller
I'm being targeted by a disgruntled seller who has sent me offensive/ abusive/ defamatory/ inappropriate/ untruthful/ accusatory messages via eBay (after they refused to accept a 'Not as described' return & eBay ruled against them & eBay found in my ...
Buyers need protection from some Sellers!
I recently had my worst buying experience ever on ebay and wrote an honest negative feedback outlining my experience with a seller which wasn't offensive, abusive or unfair but without being notified it had been removed by ebay because the seller had...
Frozen page
Chat page is frozen
Please Help!! Refund process
Purchased a Tag Heuer watch through eBay, watch received and realised it was fake, I’ve started the refund process but seller hasn’t provided shipping label, eBay supposed to step in after 3 days but still haven’t, concerned I won’t get the money bac...
Parcel missing
I ordered almost a week ago, EVRI said they have collected it and now are saying they haven’t even received it. Nobody is helping , and the seller will not answer my messages. What do I do?
Payment on hold
I recently sold an item. As the seller was very close to where I live i just delivered it that day along with the price of his postage. He has confirmed delivered his end. However the payment my end is saying Payment on hold until delivery. How can I...
Downloading prepaid postsge label
I've sold an item and buyer has paid postage but when I'm trying to get the qr code for the prepaid label it's saying delivery county is to big I'm not sure what's going on any help.
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