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Seller News: May 2025

Catch up on the latest updates focusing on trust and optimisation.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Unable to provide address to buyer

Hi, I sold a piece of furniture for collection only, but now that I'm trying to provide my address to the buyer, eBay messages to say that my email "contains information which is not allowed " ...any thoughts would be much appreciated.

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Possible fraudulent putchase of my item

Someone has purchased an item i have listed but it doesnt seem legitimate. There are random characters after some parts of the address and the contact number isnt a uk number. If i post the item and it ends up being fraudulent will i risk losing my m...

Report Fraudulent Buyer

Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...

Simple delivery & lost parcel

Hi, Does anyone know what happens if a simple delivery postage parcel goes missing? Do the sellers still have to sort everything out with EVRI or Royal Mail or do Ebay sort this as they have set this system up? If its still the sellers then why are t...

User avatar by • Visitor
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Buyer protection fees

Hello all, just recently realised that iv been being ripped off by what ebay are calling buyer protection fees , if buyer protection was the fee then it would be optional which it isn't. Not sure if you have all realised but they are adding VAT onto ...

postage

Hi I delivered the item in person yesterday, but the listing says it should be sent by post. How can I mark the item as delivered? Does the buyer need to confirm that they received it?

Postage

Took parcel to post office but postage label wrong. Postage oaid was for a large letter but parcel is too big and the buyer has paid. What can I do?

Postage options

Hi as a new ebayer my ebay is only showing up simple delivery how can I change this to custom the simple one is only showing upto 10kg and measurements the weight isn’t a problem it’s the size of the package I need to send

Seller informed me item is not available but eBay informs me there is a problem with refund

hello. I purchased an item, some days later the seller informed me that the item is not available but I had paid (Paypal) and money was taken. They initiated a cancellation with eBay and that took 5 days and then eBay informed me that there was a pro...

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Returns

If an item turned up, didn't work, so I contacted the seller to return it seller agreed the return, so I sent it back paid for the tracking myself, then I realised I need to do the refund through eBay so I went through the process and it gives me an ...

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PO item has been intercepted and an "ebay" parcel has been substituted-what can I do ?

I have sent a tracked parcel by Royal mail, nothing to do with ebay.It has "arrived" but the package has been opened, my contents removed and an "ebay" item has been put in instead. I have put in a claim to Royal mail, but there is a new sticker on t...

Shoes

Hi How come some products take a long time to arrive please? I understand if something is coming from abroad it takes longer but items shouldn't take forever I mean several weeks. Please advise. Recent buyFootwear.

Resolved! item not delivered or returmed by Simple delivery

I sold an item and used simple delivery to send via Evri, the buyer changed the delivery to pick up from a Parcel shop, but when EVRI tried to leave it at the parcel shop they decided not to accept it and issued a return to Sender. but for some reaso...

combine shipping request

Buyers say that when they request combine shipping on orders from me it states a message"that i do not offer this" but i have always offered combine shipping and has worked in the past .not just one buyer but several in last few weeks?any suggestions...

A Bad Experience With A Buyer

I sell mainly records and I recently stupidly sent out one wrongly, the correct artist but the wrong record. On being informed by the buyer I immediately sent out the correct one and I asked him if he would return the wrong one if I sent him the mone...

Postage

I've recently sold an item and posted it, but when I have tried to provide the tracking details and mark as despatched the option is no longer there? So now I'm getting told to send it plus my money is on hold. I've tried the chat bot which just take...

Purchased from a fake seller

Hi Can anyone advise me on what to do please, I purchased an item from someone but now looking a bit closer I'm concerned the account is fake. Has anyone got any advice on what to do?

Offer & buyer protection fee

I have received an offer for an item I am selling and would like to know is this the full amount I will receive from Ebay or do they deduct the buyer protection fee from it, it doesn't say and I cannot find the answer on any of the help articles I've...

Age Verified posting - unable to select

Have a woodworking tool to sell that contains a blade in UK. Ebay policy states must have age vetified postage but this option in unavailable. Alredy spent 21/2 hours chatting but Customers Services are useless.I am a private seller in the UK. Does a...

User avatar by • Contributor
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Paid too much for an item

I just accepted an offer from a seller for £25 (including postage). When I pressed pay, however, I was charged the original asking price of £27.75. In the past, when I press ‘buy’ I h ave always been charged the advertised final price. I have been in...

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Item fits. Doesn't fit

Trying to buy a wheel for my car got it in garage so look for parts to fit . Find parts on the list saying this item fits but when I open it to look at part it says item won't fit.

Charges

Hello,Ebay is requesting for a seller fee. I did put an advert up on Ebay to seller a car but changed my mind and delete the advert and did not sell the car on ebay. Why do i need to pay the fee.Please help

User avatar by • Contributor
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Damaged Items for return that arent damaged.

Obviously aware that I cant be too specific as this is an ongoing request .... A buyer would like a refund as they claim that an item he received "smelt funny" and has been scratched .His photos are no different to mine , he says I listed is as brand...

Cole and Mason salt and pepper mills

Bought this set 11 months ago , last month it fell apart. The company Don't want to know. They don't recognise the 12 month warranty period. Do not buy from this company. Ebay should ban then as they are fiddling Ebay customers.

STOP Yodel

Yodel are such a useless courier and consistently fail.Can it be introduced that multiple options are offered when purchasing?This way they can be avoided.I make a point of not using them when selling out of fear that my items will not arrive in a ti...

H

 Hello everyone. I encountered this problem, I want to buy a drone, but I always get the same error. Maybe someone knows what to do? Thanks

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Poor quality car parts

I purchased a timing belt from a company on eBay, 10 year warranty was advertised.timing belt snapped less then 2 months and 1000 miles after being fitted, no issues with any other components or the fully qualified mechanic that fitted it.catastrophi...

Negative Feedback regarding postage

I sold an item and the buyer paid, they then contacted me to say they would like to collect as they don't live that far away, they asked if I could refund the postage. I said this would be fine and instead of refunding I would pay them the amount in ...

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Relist fees

I put a motor home up earlier, within an hour someone bought it then immediately cancelled it, do I have to pay a relist fee?

Try before buy

I have a bicycle to sell. Someone who lives locally wants to try the bike for size before buying. What do I do?

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Buyer won't be home

I've had someone use buy it now to purchase my item, then afterwards they sent me a message asking me to hold off posting it until over a week from now because nobody will be home to receive the parcel.I replied, politely saying I couldn't do that, a...

Postal charges

I have just revised a listing to reduce the price of some stamps only to find the original postage costs of 87p has been changed to £2.70 by eBay and I can’t change it back. Any advice?

Old account

I have an old e bay acc with different user name and e mail I've posted things for sale on my old acc and updated things I'm on my normal acc and now can't get bck on the old acc to change it wat do I do

Faulty product

I purchased a walking pad in March. Had issues with the product. Now the walking pad is not working. Contacted the seller for resolution. But I wouldn’t have thought less than 3 months the product would stop working. What is the best way to get my mo...

Returning a Momox cd

I con't return a cd to Momox via Ebay as it requires a photo. What photo? And how to I supply it? All instructions lead me nowhere. All the ways of supplying whatever they want are not within my IT capabilities.

Selling baby toys

I am trying to sell a childrens art set and it says im not eligible to sell baby items. I'm not sure why or how to change holistic. Can anyone help?

User avatar by • Contributor
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Buyer protection scam

Funny how all my offers from buyers are odd amounts as the scam fee is deducted, are they doing this or is Ebay? If I accept, back to seller paying the fee.On a positive note, sold a high value item which simple delivery sent with Evri (I would have ...

Ebay balance

Hi can anyone tell me why my eBay balance isn’t matching up so my first sale is £1.99 no fees then my second is 7.99 total is £7.05 after fees for first 2 sales and my first balance to show is £2.82 this doesn’t make any sense are eBay taking hidden ...

Refund

Hi,i'm supposed to return 10 pounds to a buyer after i received the funds from a selling and i was wondering how could i do that so i could have proof from Ebay that i returned the money. It's not the full amount because they kept the item and we agr...

Postage query

Hi, wondering if anyone can help. I have sold around 10 books in eBay over the last few weeks with no issues. The last 3, the customers have paid 87p, yet eBay have deducted far more from my balance to pay for shipping labels, which they haven't done...

Buyer Protection

Am I the only seller who is annoyed if not angry at "Buyer Protection." I can only see this as :1. A means for Ebay to screw the sellers and buyers. 2. Fewer buyers prepared to pay inflated prices.3. Ebay failing to realise just how unpopular this "a...

Refund after purchase due to Postage charges

Can anyone clarify if after seller has accepted and payment has been made which included postage charges, has now sent an email stating that they have to refund me my money due to Postage charges even though it was included in item price?

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Personalisation

How do I add a personalised feature. Everytime I preview my listing it doesn’t come up despite me putting instructions for personalisation

Just bought a jacket from India ... wrong size ... how can i get my money back pls?

I just bought a hand-made jacket from India ... the seller said it was XL ... but when it arrived I can't get it on because it's a child's size ... i did contact them ... they said it was 46" across the chest ... i sent them a photo with a tape measu...

Buyer feedback

As with many posts on here relating to the same subject (feedback relating to buyers), it is nothing short of scandalous that the only option available to a seller giving feedback on a buyer is “positive”, when feedback by a buyer has the options pos...

Dispute

Hi , someone bought an item off me which I posted to them ? They wanted to return it as it was not what they really wanted so a label was sent to them by eBay ? And it supposedly was delivered and returned to sender as the address that eBay gave them...

Restricted payments

Hi all,I’ve had my account restricted and from being in an endless loop with eBay’s support - they advised that my account was restricted due to one large transaction 3k. The buyer added positive feedback and tracking details have all went through as...

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Re-Listing items from a phone

I had used up all my free listing so paid 35p each to list over 50 items to be relisted. I was expecting them to be relisted automatically as I had paid. However after the 7 days they were in my ‘to relist’ section. I am using my phone so on the mobi...

Simple Delivery

Hi, I have my first order using the 'Simple Delivery' option and have a couple of questions.1. Ebay have chosen (or maybe I missed it when listing) Royal Mail Collection. Is there a way of knowing which day the collection will be?2. Can I still Drop ...

Account restrictions for bidding

Was waiting for combined invoice within 6/7 day period from seller but unknown at the time this was reduced to 4 days therefore placing unpaid items on my account I’ve had an awful time trying to explain to eBay through agent and now have 3 declined ...

Seller cancelled my bid

I just bid on an item and the seller cancelled my bid citing “cannot verify buyers identity”. I have been on eBay for 20 years, I have over 400 positive feedback (all 100%) and I’m sure I’ve verified my identity as I’ve bought and sold many items inc...

Buyer complaints

I have had two people recently say they have not received their items, so I have sent the tracking numbers, but what else can I do if Royal Mail say it's been delivered but the app says it hasn't?

False claims from buyer

The buyer wants to return an item because of an external defect, the listing specified that the item has been used and there are defects however still works as it should. Knowing this, the buyer still purchased the item and is now trying to return it...

Resolved! RETURNING A MATTRESS

HI Bought a mattress which is nothing like one i ordered, supposed to be memory foam and springs, anyway it came opened it has a slight rip no memory foam in it a tiny bit on top, can see all the springs underneath some sticking out more then others,...

return packaging

Brought shed which had damaged panels and was obviously poor quality. asked for full refund, seller wants shed returned but packaging has got wet in their leaky shed. Any idea how I can solve this?

Using an alternative reputable courier.

I have sold an item but the e-bay postage label generated will not cover the cost of sending the parcel. ( Done in error) The buyer is happy for me to use an alternative courier. How will I get my funds released by e-bay if I do this ?

2nd Class Letter 87p Option

I've seen lots of posts about this, but don't know how to access a standard 2nd Class letter as postage on my account.Do eBay have to do something to my account, so that this option available when I list something? If so, can a eBay representative pl...

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Wrong item sent

I wanted some treated timber for my fence i ordered 4x2 treated what received from the seller 1 1/2 x 2 1/2 dressed no good for the job i can't speak to anyone at e-bay the help center was no help and will not allow me to appeal my request

Refund

Hello I have returned an item to the seller because it didn’t work I have been told by eBay I should get refund within 3 days the seller has received item but issuing me a refund I have contact him and normally he would reply right away or within a h...

Return print label

HiI have bought an item but have an agreed return with the seller. The eBay email saying 'print postage label' for the return doesn't do anything. It just summarises the return without any address details or postage. What do I do please?

Subscription switch

Hello. We plan to start with 77 pounds per month subscription, could you please tell me if we will be able to switch to 437 pounds subscription if we will decide in future. Also is there any minimal requirements to switch to 437 pounds subscription?

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Messages from buyers

I have an item on auction, with postage set. I keep receiving messages asking me to post another way like the next day. I can't change information mid way through bidding. Also postage will be more expensive. If I say I can't change the selling item,...

need help with payments

1st time user on ebay i just sold something and kinda losted here could someone who knows about payments add my discord for a chat so i understand thanks discord ( william_3764 )

Resolved! Faulty product

Brought a battery chainsaw last November, minimal use battery will not charge now, seller not interested, you would expect more than 6 months out of it? Appears there is no recall and trying to get contact with eBay is even harder? Any thoughts?thank...

Buyer offer auto declined

I have a Buy Now item for sale or make offer . A buyer has messaged that it keeps getting declined. It is lower than my minimum however I have changed this to the amount offered. Still auto declined and buyer has been informed that he only has one mo...

Item shown as delivered but not delivered

So royal mail van pulls up outside our house .driver jumps out goes next door get back in van and goes ..all recorded on CCTV ..my item shows as delivered at about the time the royal mail vans was there and I have CCTV evidence that he did not come t...

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eBay's Mobile site not connecting

I view eBay via Google and not the eBay app on my mobile phone. For past couple of weeks when viewing individual sellers items the "sort by" button has gone, I like to view by "cheapest first". Today I decided to click on "classic site" to access the...

Resolved! Help with selling an item

I have put an item up for sale. It shows on my profile and on my phone but no one else seems to be able to find it. When they click on my profile it's not there and when they search the item it doesn't show up. How do I change this.

Invalid address

I have recently bought an item. Seller has contacted me to say that he cannot open the relevant page to get a QR code as it says my address is invalid. He has tried several times and I have checked my address and it is valid. The address is as per Po...

Postage label fees

Hi all,I'm a private seller, selling a few items recently for the first time. I selected buyer pays postage. I have just seen in my eBay funds money deducted from my funds. Why am I having money deducted from my funds for postage when the buyer pays?

How do I send an email direct to eBay accounts

Hi thereso I purchased an item but that evening I cancelled the item.the seller was fine.A thing came up on the screen saying you’ve got a refund coming 3-5 days well where is it because I’ve looked hi and lowall I would like is eBay’s email address ...

Wrong item sent

I purchased some perfume for my wife,when it came she opened it and sprayed it on and a few minutes later we noticed her dress had a big wet patch on which is strange as had this perfume several times,upon inspection I found out it was infact body oi...

Item paid but not received, eBay refused to refund

I ordered an item that I paid eBay for, which the seller never delivered. EBay advised over the phone that this could be fraud and they 'keep an eye' on that seller, but have never refunded the item and instead, advised us to file a police report! I ...

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Below Sellar rating.

So I'm below the average Sellar rating with -12% which I didn't even know what a thing even though I have 99% positive feedback from 110+ items sold they tell me I have parcels that are classed as "late delivery" which impacts your rating I'll share ...

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Evri lost parcel

Help - I sold an item and the buyer used the new eBay easy delivery with Evri thing. Evri have lost the parcel but I don’t know what to do? Do I refund the buyer from eBay? And how do I get my money paid as it wasn’t my fault and this evri thing is s...

Purchase history.

When trying to hide an item on purchase history, the instructions say 1. Press 'More actions ' 2. Press 'hide item, but there is no 'hide item' option only 1. Buy similar. 2. Contact seller. 3. Sell one like this, and 4. View all details. Any help wo...

new price for shipping

Hi there, before the auction the seller ask a 100EUR for shipping, but after the auction he change it and send me invoice with 1300EUR, now he don't want to change it, may be he don't want to sship it anyway. How to proceed?

Delivered only one item instead of two items.

Hi, I’m a new user of ebay , I’m just worried, I ordered two items from a seller and I have received only one item in the package. Immediately I contacted the seller but they don’t respond it, please help me to get my product back or my money back

Resolved! Buying

Hi I have collected an item from the seller which was collection only, I also collected 3 items that was to be delivered ,the seller has refunded me the postage when I called to collect them . Can’t find any way of putting this in eBay and the seller...

Who is responsible for missing or delayed items

Unfortunately I have two expensive problems with Ebay at the moment.One item sent but Buyer said the box was empty (cost £60)One item sent but still sitting at Depot 12 days later (cost £40)Ebay say that Evri as courier are responsibleEvri say that a...

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SIMPLE DELIVERY

Hello, does anyone have any idea what is happening with the mess that ebay call simple delivery? I received an email from them at the beginning of May to say that new postage rates were being introduced on 20th May and that I should update my postage...

User avatar by • Engager
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Seller Onboarding

What happens when the seller onboarding process doesn't work. (the thing that checks name and date of birth etc). All I get is this screen, stuck for hours. Can't get in touch with customer service.

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Watchers missing on Listings

Anyone else notice that watchers are no longer visible on actual listings? Is it just me? I use watchers as a guide for buying and selling, and although I can see watchers in my 'active listings' column, when I click on my actual listings there are n...

Buyer has not received item I sent

Hi, I’m not sure what to do but my buyer wants me to sort this out! the delivery date was supposed to be e last Wednesday. The tracking is saying it’s still in the Evri sorting hub. is there anything I can do? Contacting anyone seems impossible but t...

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  • 2 replies
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my page, not my photos

Hello - I have a question about my items for sale on ebay, because for example the buyer bought 8 Gillette Fusion from me for the price of £10.39, when he got the confirmation it turned out that he bought 4 Gillette Fusion Power for £10.39. I browse ...

Bid blocked by a popup notice

I'm trying to bid on several items in the UK but when I go to put on a bid the following notice pops up and blocks my bid. the notice is: Items cannot be shipped to certain destinations using the Global Shipping Program for several reasons, including...

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international returns

International return approved by Ebsy but when my husband took them to our local dhl express they wouldn’t take the parcel, it has both the labels on it provided by Ebay, I asked ebay and they said they should take them. My husband stand went to two ...

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  • 5 replies
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Problems with user

Hi all I am having problems refunding money for an item that they have received and I even have a credit note email saying they'll refund in 5 days . Now they wont even respond to my emails and their phone numbers are impossible. Most dont work. anyo...

Resolved! Item delivered refused collection

I went to collect a item yesterday which has been delivered to a local collection point but was refused it as I don't have a qr code and code. Tracking number states if was drop off on Saturday. I have messaged the seller who told me to message ebay....

Resolved! Import costs

will I have to pay tax (vat) on a used camera lens from japan with a value of £100?

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Editing Postage Address

I’ve sold an item & the full address isn’t on the delivery label so I’m unable to print - the address details are on the order though - can I update it or what are my options?

Not Getting Paid

I have just sold an item the buyer has recieved it & given me good feedback but Royal Mail tracking is saying it has not been delivered so will i get my money

I bought an Item not yet received

I have paid for the item but received, order on the 18 May 2025 till now but not yet received the item. EBay should be mindful of scammers in their business space. I will Klarna to investigate this and my money back.

Scam

I have been scammed by a seller who is aware of the scam . He/ She used a company called "Aqualine" to ship my item . Ordered an item with 5 day estimate for delivery and within 1 working day item was showing as delivered. I checked CCTV and nothing ...

How can I avoid Evri delivery for purchases.

I bought an appliance with £7.19 "standard tracked delivery" which I assumed was royal mail 48. . When I got my confirmation the postage had changed to £5.99 via Evri. Sadly I avoid using Evri , they are a disaster on our area. I.asked the seller to ...

Faulty parts causes engine damage

I recently purchased some engine parts which I fitted as they looked perfectly fine but in the week the engine sounded poorly so I contacted the seller and explained that the parts didn’t seem to be acting correctly and at the weekend one of the part...

Resolved! Fake item received

Hi I have received the fake item and when I am trying to return it it comes as case is closed how can I get my refund? Is there any way to get refund? Seller is just doing fraud with everyone he is showing different pictures and sending the different...

Negative feedback not remove and incorrect decisions making, AM BANNED, eBay watching out over us?

Negative feedback not remove and incorrect decisions making, eBay watching out over us?EBAY DIDNT CHECK MY MESSAGES, I NOW HAVE ANOTHER NEGATIVE FEEDBACK THAT SHOULDNT BE THERE!!! SO I DID WHAT ANY SELLER WOULD DO, CONFIRM WITH THE BUYER IF HE/SHE WO...

Fake item received

Hi really need held brought a Toy Story wood and the seller did not update postage until I asked then sent a shipping information through message not the system. When used receive it had information that it was coming from Ali express in china. I tri...

Seller Level Below Standard in Global

Hi guys,Feeling rather stressed.Basically I'm having issues with my seller level (in global region) being below standard.99.9% of my sales are to the UK where I have no problem, I'm a Top Rated seller.I sell very few items internationally. There lays...

Baffled by Simple Delivery

I absolutely hate Simple Delivery! This evening I listed a rare LP for £160 and the suggested 'prices from...' suggested by Simple Delivery was I think £3.95. I can't post it for that... how to see the prices that will come up as a buyer, and how to ...

Issues listing an item

I am trying to list a pram travel system but ebay keeps removing the item saying its against their policy. However, I have found the same pram and travel system on ebay being sold by other users so why is my item being rejected? Any help?

Postage for poster tube

I am looking to sell a poster in a large tube. Last month I could list this bespoke using the Royal Mail postage rates, but now I can't select this option under the new eBay postage changes. How do I get the rate for sending a tube. Would prefer not ...

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Courier and tracking

Hi, I recently sold an item and when I went to get the persons address I seemingly instigated an automated service that said I’d dispatched it and it provided me with a tracking number from a courier that i didn’t want use this time . I have informed...

Debt collector!

HeyI’ve had a letter from a debt collecting company, working on behalf of eBay. Apparently I owe money to eBay….I don’t!I only ever sell, and I always use the list for free option. I can’t see how to contact eBay, seem to go round in circles. Or do I...

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