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Returned item - tracking issues

I’ve returned an item for a refund as it didn’t fit. All agreed with the seller before hand. The seller emailed a return postage which I used however the tracking system has not been updated by Royal Mail. The seller acknowledges this and is fine wit...

Liating views

Can anyone help me with why none of my listing are getting views the first 2 listings i posted had views but the recently posted items havent had a single view and they have been live for well i er a month ?

Policy violations

I have had some listings ended due to policy violations, which I accept. My problem is that when I try to resolve the issues and close the cases by ending the listings it tells me I can't and to try again later. This is annoying as they are constantl...

Refund agreed and outstanding

I ordered white plastic angle trim on 10/12/2025 and immediately reallised that it would not be suitable and cancelled the order. A refund was notified to me on the11/12/2025 and was told that this would be refunded between 3-5 days. Despite contacti...

international return issues my story

hi im posting this to maybe help anyone else who is faced with an international sale but cannot provide a return labeli would like to share my recent experience regarding an international sale i sold a laptop to someone in italy item arrived in good ...

User avatar by Engager
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iPhone 16 pro

11of October I purchased the iPhone , I’ve checked the mobile if is working and wrapped it because that was a Christmas gift for my son , on the 25 of December my son unwrapped the mobile and he realised is a pixel dot under the screen . 3rd of Janua...

Missing item

Hi. I received an email saying that my item isn’t in stock and that I needed to request a refund. I have emailed the seller and have heard nothing back. If the item is out of stock I should not have been allowed to purchase it. I also shouldn’t have ...

posting items

how do i choose what postage i want ebay is just doing it for me automatically i don't even get to see how much im paying

The seller doesn’t currently post to: Netherlands

I get the following error message when I try to buy a puzzle on eBay.co.uk:eBay Review postageThe seller doesn’t currently post to: NetherlandsYou can update your delivery address or request postage to your location. However, my address details are c...

User avatar by Member
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eBay blocks products

Can someone tell me since when are night lamps or external hard drives banned on eBay? eBay has started removing such products, and I've even received a warning that eBay will ban my account if I list them again. It turns out you can't sell things li...

CAN'T SIGN IN

So was able to auto sign in until a couple days ago when I had to clear browsing history/clear cache etcBut now can't sign into eBay at all and have had to create a new account but of course can't access purchases/saved sellers etc etc Now my phone i...

User avatar by Member
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Incorrect return address

I sold an expensive item and used eBay's UK partner Evri to delivery it. Unfortunately Evri failed to make the delivery and chose to return to me as the sender. My account address on eBay is my correct current address but I did not have a return addr...

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Postage label expired

How to purchase new label for delivery if old one get expired bcoz i tried on order option than clickinv the cancel label and buy new label its still showing me old expired lable why its so complicated?

policy violation

eBay item number:157534170528 which is a Video-2-pc DIY Video Capture Kit. for Windows 11, 10 8.1 8 and 7 which had a buyer but i mistakenly put in a wrong postal option and asked buyer to cancel to correct it. next thing i was issued with a policy v...

Negative even though Item arrived on time

So I sold a “ New Years “ card on Christmas Eve obviously with all the Royal Mail holidays it would encounter some delays nevertheless the expected date of arrival was up until January 3rd 2026 . Imagine my surprise to see some negative feedback from...

selling fragrance on ebay

recently the updated policy of ebay do not allow selling used fragrances , am i allowed to sell em as empty bottles or that still against the policy , some discontinued fragrances and old batches used to sell on ebay now i dun know where to sell to m...

User avatar by Contributor
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BBE restriction after 14 years

I am shocked by the ban onselling. I don't know what I did wrong. I contacted support several times with no answer. What exactly did I do wrong? I have 100% feedback. I don't understand. I make parts for vintage vehicles and this has hit me hard beca...

Nectar Points Really Difficult to Get

Have you noticed how hard it actually is to get points? As soon as you go to shop on line, there is no watch list and the item you want is not included in 'recently viewed'I now have to unwatch the item first and delete everything except the item I w...

User avatar by Contributor
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Fradley Park reference GSP

I recently sent an item via the Fradley Park address to a regular customer. However I think I may have put the reference number from a recent previous order on the address. Will it still be delivered as it is the same seller? Both orders were recent....

Glendale Illinois: Item stuck?

I placed an order for a parcel to come from the US to Europe.The parcel tracking say this has been delivered at Glendale, which I believe is the international hub. Has anyone else had an item stuck there? And how long on average does it take for the ...

eBay balance not showing / processed.

Not sure if anyone else is experience the same issue in eBay UK as myself. I have three payments due to show up on my eBay balance by eBay for yesterday 2nd January, this was shown on the transaction status on eBay. Payment still my shown in balance....

Resolved! As a seller I am being asked to provide further funds in order to refund a cancelled order

Hi there, someone bought an item from me but didn’t read the listing properly so we agreed to cancel it. It’s the only item I am selling at the moment and the funds are being held (and they are the only funds that are being held). However, I apparent...

Collection in person

Hi,I sold an item which I listed as 'Postage or Collection in person'. I opted to pay postage as the seller via simple delivery. The item has sold and the buyer wants to collect. Money has been taken from my account for postage and a postage label ge...

notifications and emails

I am receiving emails + notifications saying I have submitted an (counter)offer to the buyer, YET I am NOT notified AT ALL when a buyer pays for my item(s)!! WHY/HOW are the fundamentals of this app so awful? what are they doing?

Collection only

I listed a large item as collection only. I accepted an offer and now I'm being asked to post it when the listing originally said collection only. Am I within my rights to cancel the order or insist they collect. Delivery will cost too much to send a...

Invalid reason for return

I sold an item recently for £900. When I sent I accidentally missed a small accessory (worth £5) that comes with the product (completely my fault). Once flagged I sent at my own expense immediately, I also included an additional fee accessory to (wit...

Order cancelled

I placed an order last night and immediately realised it was a mistake so cancelled it straight away, within one or two minutes. The seller declined to cancel it saying it had already been posted. How is it possible to have posted something a minute ...

User avatar by Member
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Item collected not posted

A buyer purchased two items, one was collection only the second they opted for postage. However both items were collected and now my account still says I need to post the item. How can I get this flagged item to say it’s been completed. I have receiv...

Business to private seller

I am trying to sell some of my running stuff on ebay, I haven't sold an item in many years and when going through the process I seem to have become a business seller. I don't think I had an option not to as when trying to push my first listing live i...

Question

Received a watch from the authenticator yesterday, it has the eBay card with the date serial number and a qr code so I'm assuming it's authentic and as per the description but I think I only have till today to report any issues When I clicked the QR ...

purchase not showing in my account

ive always had the same account. never bought as guest or from another account. i have the receipt from Paypal for a tablet i bought in oct 2022, im trying to claim it throught my insurance bc it was stolen form my car. but i cant find on ebay the re...

Dodgy seller?

I purchased an item which didn't arrive, in nov 2025. I got refunded by ebay. The seller is now saying that I have received the item could I pay them again.This has also happened with another seller, I purchased a smart ring in dec 2025. Item marked ...

Problems with a seller and yodel .

I have had a parcel delivered to my designated pick up point. Unfortunately the seller and yodel have not included a ecp code and my pick up point will not allow me the parcel without this. I have mailed the seller who has instructed me to contact yo...

Fraud on eBay

I recently purchased from eBay a Nest thermostat for £182 - Being stupid i didn't check the reviews and it turned out it was faulty W5 error and they had sold this to a number of users already. I tried to request a return, but they refused. I asked e...

The use of AI in product pictures.

I would like to ask if using AI in product pictures is a good thing ? I recently had to send a product back because it was nothing like the picture used to descibe and promote it. Is it Ebay policy to allow this ? Yes changing the background is one w...

Anyone else think that fraud could increase regarding damaged items & simple delivery??

Hi - just wondering if anyone else thinks that the fact that if you use eBay’s simple delivery and so damaged items no longer have to be returned leaves it all open to AI / picture tampering fraud ?? I recently sent an item out that was bubble wrappe...

problem with a buyer

A buyer I've had recently has been very difficult to deal with, sending me a large amount of emails (always polite but with an 'edge' to them) I have been questioned on dispatch, tracking and the actual item (a sealed blu ray which took him almost 3 ...

problem uploading photos to listings

I am unable to upload photos and so cannot do listings. I am doing exactly the same as I have always done - it just says upload failed - although I can see the photos. This is using my laptop - this is how I always do listings. I have tried to contac...

Resolved! Issue with sending offers to buyers

Hello ... I did search here & whilst there are threads about offer issues, nothing that answers my question?As can be seen in the attached screenshot of two of my current listings, there are two items on sale that have potential buyers watching - How...

Offers disappeared

Hi, I’ve sent a message to a seller asking if I could pay £12 for an item on bid. He responded yes and (I’m very new to bidding) put a bid down, he responded saying I’d need to send him an offer. I am aware of the offer button however I couldn’t find...

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User avatar by Contributor
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Car Dealer - dodgy feedback score ?

I'm looking at buying a car and came across one.Registered as a Motor Dealer, with 100% (91) feedback but when I click on 91 to check his feedback .. nothing. Zilch .. no feedback.So I check a few other registered dealers selling the same model and g...

User avatar by Contributor
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returns

i dont do this e.bay postage... not got a printer scanner etc etcreturned an item which got to them on the 18th of december... still waiting for right item or refundnothing off the company at all....basically saying they have to wait for there return...

payment for sale if not using postage

Hi all, I hope you can help. I sold an item and selected the postage option but then decided to send the item by a different postage service. I was able to mark the item as dispatched but over a week later it isn't showing as delivered (even though i...

Buyer trying to return item

Buyer accepted an empty bag which should of had a gtec hover in it from his shop and signed for it and is saying hasn't recived it so I said speak to ebay they will refund you and help you but instead he said item was not as described but if he didnt...

Unable to search purchase history

I can no longer search my purchase history - whatever I search for, it usually says "No orders were found - please search for another item". I recently bought 2 Nokia phones. If I search for 'Nokia' or 'phone', neither of them come up. I tried search...

User avatar by Contributor
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Resolved! My orders and sales total to date is missing

Hi, happy New Year to you all.In the last two days my Orders information and total sales to date have disappeared from my eBay front page. The Active and Unsold information is still there. Has this happened to others? Is it a tech issue? Thank you Ka...

User avatar by Contributor
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Postage

A buyer has bought an item I was selling and when I went to go retrieve the postage label it says ‘No service is available’. Pack link is no help either? The buyer has paid for postage and the item and that’s all fine but I can’t actually get the pos...

Stupid collection code to end listing

I've sold my item, buyer collected, have had money transferrd to account, but didn't scan the customers collection code, how do I wipe the listing without the collection code, seems stupid there's no options, this is why I hate ebay, no help at all.

User avatar by Member
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Packaging Damaged, Items missing

I snet an iem with Evri, used Simple Delivery. When the package was delivered it was already opened and some contents missing. The buyer raised the issue, was told by Ebay that the simplest solution was to take it up with the seller. Foolishly, I ref...

Seller continually cancels orders??

I recently purchased a sellers items for unbelievably cheap prices, I checked their feedback before proceeding and there were a lot of positive reviews but many many negative reviews all claiming "seller cancelled order". I knew my payment would be c...

postage

I want to sell an item and I chose option buyer pays the postage. After that I have done preview and there is free postage, I don't know why and I can't change it. I don't offer free postage I want buyer to pay for it. What should I do?.thanks for he...

Returned item missing in post

Hello everyone,I can't find any info on this or a way to get ebay involved or even chat with ebay on the matter.I posted a return to the seller weeks ago, after contact with the seller he states the item is 'missing in transit', which is does appear ...

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selling

hello all i am trying to list an item for sale - have gone through filling all the boxes, but cant get draft advert to go live as it keeps coming up with the following message:Looks like something is missing. Please fix any issues and try again.Item ...

User avatar by Member
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Fake goods

Hi brought my wife perfume for Xmas totally fake no smell left me short of money seller knows it's fake won't refund me

Resolved! Seller wants refund on item he has damaged .

Sold a brand new Blink Video 2 Doorbell last week .Buyer left positive feedback item excellent as described ,well packaged and very happy with purchase would buy from seller again .Now today buyer wants a refund and has opened a return saying the ite...

User avatar by Contributor
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what am i paying ebay protection ..... report counterfeit products ebay does nothing ???????

evert time i type Oakley penny in search there are loads of fakes i have reported and explained a few times .but ebay say they are not fake .they are breaking every type of copyright infringement .i am going to contact EssilorLuxottica.but i have AuD...

User avatar by Contributor
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Spurious Return

I sold an old item which was delivered over two weeks ago. My return policy is within two weeks at buyer's cost. The buyer now says it's fake, presumably so that I have to pay the return. It's not fake, but I can't prove it. Do I need to pay return p...

simple delivery parcel for pick up by royal mail has not been picked up for days after scheduled

simple delivery parcel for pick up by royal mail courier has not been picked up for days after scheduled , should I continue to wait , label has been paid for and printed online , yet I am very aware of the e bay red overdue messages on the site , it...

Fake items

Bought a molton brown candle on here but now confirmed. As fake, can’t seem to report via the link as just not sending, maybe because it was bought in 2023what can I do next to report to Ebaywhen I try and go through the chatbox, it throws me back to...

Hi can I ask something about refunding labels as a seller after it has been bought for more 30 days?

I’m selling a preorder item and I have sold about 70 of these items 26 of them were sold more than a month ago therefore I just found out that the label couldn’t be generated at all and I as a seller who spent 90 pounds on these labels has been sugge...

Sold item but no longer have

I sold shoes elsewhere and forgot to take down eBay listing. Just notified that they were sold but I no longer have them! I’ve messaged the buyer, will eBay refund her? The payment hasn’t come to me because I didn’t add my account details to eBay. I’...

Evri lost parcels

I have not received a parcel posted via Evri. This is an ongoing issue with their organisation which has been recognised by my local MP and others around the country. There has also been a Panorama investigation into the organisation.I cannot request...

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BUYER REFUND

I SOLD AN ITEM ON EBAY AND THE BUYER INITIATED A RETURN AND REQUESTED FOR A REFUNDMEANWHILE, THE FUNDS IE YET TO GET TO ME AS EBAY WITHHELD MY FUNDS FOR THE PURCHASE AND I NOW NEED TO MAKE A REFUND FOR THE PURCHASE.AS I NEVER RECEIVED THE FUNDS, WHAT...

User avatar by Visitor
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Feedback

Hi I have a problem. So I got a negative feedback before Christmas as the buyer said 1 item damaged under delivery. But only 1 screw was mussing from the item. So I told her please send back and after will refund her money. She did not sent back she ...

Resolved! Faulty goods

I have had a message from a seller saying that they have to refund me has the items I bought are faulty. Do I have to do anything in order to get a refund?

Resolved! Payment

Ive sent off an item via special delivery i did not use the pre paid postage actually cost me more and got delivered in less than 24 hours as it was a pricey item so wanted to make sure all ok. Now the item has been delivered but i cannot say sent an...

I cant refund the buyer

Hi, i sold a dvd and the buyer says it doesn't work. He has asked me to replace it but I dont have a replacement so I tried to refund him the full amount, however Ebay won't let the refund go through, saying that the amount is invalid. What do I do n...

Received an eBay package that isn’t for me

Hey everyone, so I received an eBay package (it says Marketplace Seller on it) that is to my correct address but the name on it isn’t someone I know. No one in my family etc has ordered anything. It was just left between my grate and my door, so I di...

User avatar by Contributor
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Resolved! evri

Hi everyone, I’m hoping someone here can give me some guidance. My eBay Simple Delivery package has been stuck with Evri for more than a month, and I have no idea what else I can do. The tracking hasn’t updated in weeks, and Evri hasn’t replied to an...

Buyer wanting refund

Hello, a customer bought an item from me, but an error was made from my ends. The product is still with me and the customer wants a refund, I’ve been trying to make a refund but it keeps telling me to add a payment method, meanwhile the total amount ...

Simple Postage doesn't offer signed for service to stop delivery drivers just dumping parcel ..

I'm looking to use Royal Mail Special Delivery for posting all my items as it offers tracked and signed for to stop over worked delivery drivers dumping the item on a door step and walking away, claiming it's been delivered. It allowed me to do this ...

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REFUND

my son accidentally made an offer on an item and the seller accepted the offer and ebay did an automatic deduction on my credit card i cancelled the order and the seller rejected the cancellation claiming that my card was charged GPB53 and he recieve...

Resolved! Money Back Guarantee for sellers

I sold an item and sent it using simple delivery with Evri as the courier. Some time after the expected delivery date the buyer contacted me to say the item had not been received. Looking in detail at the tracking the item had stalled in the Evri sys...

Unsafe product

Hi i was notified by ebay that an item i bought has had an un safe warning issued by the government. I have messaged the seller and got absolutely nothing back what should I do????

delayed delivery of return item

Seller has accepted a return, but has requested that royal mail do not deliver the item to that property. Royal mail call it 'item retention' and so far this has happened three times. RM's tracking doesnt say when the item will be delivered, if ever....

Postage Label

I have sold an item whereby postage was to be paid by purchaser. However, when parcelling the package, I have had to print and pay for a Royal Mail 48 Tracked at £2.75.Why should I have to pay?

Posting by Special Delivery

Can anyone tell me please how to select Royal Mail Special Delivery as an option for sending sold items? I use Simple Delivery usually but would like to use Special Delivery for some items and can't work out how to do it! I have tried to request help...

Evri incorrect parcel

I handed over a package to evri shop on the 27th (despite using Sellotape all around) the label had come undone (it appears to be anyway) and Evri stuck it on a random package which had another label and delivered it to my buyer. so the items receive...

Dispute Fee

Hi, I listed an item and sold it mid last year, the item was a set of tables and I listed as buyer to collect. The buyer paid and asked me if they sent through a shipping label would I post out which I agreed, however, the shipping label never arrive...

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Selling prescription diet dog food

Can someone explain to me why prescription diet dog food are prohibited? Prescription diets are not prescribed, just recommended. Anyone can buy it online or in shop. There are not medicated. They just formulated to help manage some conditions.

Postage

On simple delivery can you still sent Royal Mail Next Day Special Delivery or would it just be tracked and signed

User avatar by Contributor
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Postage Insurance Claim

Hi All,I am looking for a bit of advise. I just recently had a buyer make a claim against me for a lost package. I issued a full refund on 01/01/2026 and now want to make a claim on the lost item. I purchased postage from Ebay for second class Royal ...

Postage

The postage clearly states that Royal Mail 2nd class for 0.87 but when I request label it gives me yodel for 2.87 . Why can I not choose my own carrier. Yodel is not wanted

Posting

I recently sold my bike and I chose collection but after it got sold the system is asking me to print the label and ship it I tried doing it but the couriers won’t take it. Is there any other options to send the bike in uk? Thanks

Last year's orders

Just noticed my "Orders" has reverted to zero for the start of the new year. There doesn't seem to be a way of finding my orders from last year now, wanted to check on an item that only sold last week. Any ideas anyone? Private seller. Thank you.

i dont know what else to do

So i bought a car wing off somebody to repair my vehicle, it was very crudely 1 layer bubble wrap. okay i can work with that. sadly in the meantime i had also ordered a door, i then had issues with the item not being collected from seller, no room in...

Cancel order-possible scam

This is a new one on me!I bought a fairly low cost item, around £10. After a few days, the seller contacted me to say they don't have the item. They asked me to cancel my order, promising an immediate refund.I do hate it when sellers try to sell stuf...

Missing global shipping order

I have had a case opened where the buyer hasn’t received their item, it has left the global shipping hub and gone missing from there, I believe this is now eBay’s responsibility, but we have reached day 3 and still no sign of resolution

Postage labels

Hi guys anyone have problems booking postage labels directly on eBay if I book them individually one at a time the system works fine if I select more the one label to book the system will not do more than one at a time please advise thanks martin

Photos of listed items disappear when I sign in

Hi there,I'm having a problem when searching for items to buy. When I look up something I want to buy, all the photo's which accompany the write up detailing the Items are fine. However, as soon as I sign in, the write ups are still there but all pho...

Return of post and package

Hello, would I be entitled to my money back on a cancelled purchase, for the post and packaging? The parcel was not sent out, it was cancelled and money was given back to the buyer for their purchase.

Battery

Hi I bought a battery and as it did not fit iwas offered an exchange.I sent the battery back 2 weeks ago as arranged and agreed .Still no replacement battery sent as Offered by them

Quantity edit issue

Hi,I am changing stock quantity in variations but after a minute it again reverted to original quantity (first time entered qty - sales) while i want to remove sum quantities which are not available. please suggest

Please lift bid restrictions

I lost my phone not knowing the one used my was using my account too and was bidding without buying items please help meI have now restored my information. Please

Selected simple delivery and the buyer paid for postage. But there is no QR code or shipping label

Although the buyer paid for postage, now that the item has sold, the only option that seems to be available to me is to pay for a collection. This is significantly more expensive than the amount the buyer has already paid, and is approximately half t...

Someone sold me a stolen item

I bought an iPad about 2 years ago, which worked fine up until recently when I reset it and it is now locked to a school. The school told me they can't reset it because they had many iPads stolen around the time when I bought it, and there is a polic...

Heavy Lay-z-spa Postage

Hi there,Just wondering how folks are posting heavy items. I have a lay-z-spa for sale. It weighs over 30kgs (in the box). I’m trying to find a courier company that won’t charge hundreds to post it. I see that other sellers are offering free postage,...

refund

Hi, I bought a led mask in May 2025, but it is a developed fault seller is refunding but unable , has ask me to process through Ebay but I can't see the option on ebay refund for old orders

Refund of unused postage labels

Please find below email from Jyoti of EBAY from 16th DecemberHello Trevor,Thank you for contacting eBay Customer Service. My name is Jyoti, and I’ll be assisting you today. I understand that you have contacted us regarding the refund for the unused p...

Resolved! How do I contact a human customer advisor?

On 24th December I scheduled an item to be listed today (31st Dec at 18.30). I was messaged by eBay saying my item will not be listed because of a policy violation. I have apparently included my contact details in the listing. Which I haven't. I've t...

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Vtech Geni Laptop

Bought a genio laptop 21st October for my little girl christmas gift. Charged the laptop and doesnt work . Seller not answering chat ? Unsure if its under warranty really upset as this was a Christmas for my 6 year old and now im £60 down. How do I g...

Posting

I have a parcel that is longer than the medium size, so an oversized parcel. How do I create postage for what I need? thanks.

i am not getting variation options

when i list something, i don't get options like add colors (more than one),or sizes and other specifications like this. Mainly i don't get add variations option for my product. i only get option to add only one color or other specifications.

Resolved! Tax Exempt Items

I want to buy an item that is tax exempt for me due to disability…how can I buy it without paying tax automatically? Chat bot is useless…tax info on eBay doesn’t cover it. Seller doesn’t know. Can’t get a live chat or call back with an agent. No pull...

My buyer has paid for 'collect in person' accidentally and wants item posted; already paid for it.

Hi, need help sorting this: buyer purchased an item from me at auction and has paid ebay. Now realizes she chose 'collect in person' option, but needs item posted. How do I deal with this or does she need to do something, and if so, what ? Thanks guy...

Resolved! Business seller still refusing returns label and refund for smashed item in post.

This is getting beyond a joke, now.I bought a glass vintage icicle from a business seller which was very poorly packaged and arrived in smithereens.Sent pics immediately and said it had arrived damaged. total cost, including postage was £11.50. I rec...

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Refunds with simple delivery

An item sold recently and posted under simple delivery was lost in post ebay have refunded purchase price to buyer but no mention of posted do ebay expect buyer to loose cost of postage/

Payment on hold - Poor ebay customer sevice

I have tried to pay for some items using a voucher, my ebay balance from selling items and my own money. The transaction failed due to an error but the payment still says processing and my ebay balance has not been returned to me. After two weeks, sp...

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Contact number

Anyone know how I can speak to an actual person for help with item that never arrived? All I keep getting is Automated assistants .

How to buy item in UK

If desperately want an item listed on UK eBay but when I click order it says I have to ask seller if the will ship to me. I did they agreed and created a new listing but I’m still getting the same pop up. They don’t know how to correct please help. S...

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Resolved! Closed

closed a request by mistake how can I ask for refund pls . Thank you . 

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Simple Delivery is broken

I am trying to list a set of 4 badges to sell that i know will only cost me £1.55 to post, yet ebays auto system won't change the price from the £2.72 Simple Delivery feature. I have large letter selected yet it doesn't change to the lower rate.

Why are my price reductions suddenly being disallowed under the Feedback manipulation policy???

So ... 20+ years on ebay and 100% perfect feedback. I'm currently clearing my late mother's house and doing charity sales on ebay. To avoid landfill, I'm dropping the price on non-selling items down low to try and shift them. Then suddenly out of now...

Jamo D260 speaker

A two jamo d260 speakerParcel sizes66x40x30cm x213kg x2how is the package should be use?and which carrier and service should choiceand what is the cost?Parcelforce Express 48 about 13.63Parcelforce Express 24 about 14.83how do buy Extra Protection?ht...

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