Which device or browser are you using?
I just did a test run and the box to type isn't greyed out for me, I'm on a laptop using Chrome, try that combo, especially if you're using the app or mobile browser.
To get through to a ' live agent ' is not so easy ! You have to keep asking the bot to put you through to an agent and they will eventually do this !
I strongly recommend contacting CS 8 a.m. on a weekday when the lines open for ' live agents' as then, there's more chance of Dublin answering.
This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open 8 a.m. - 10 p.m. on weekdays
9 a.m. - 6 p.m. on weekends.
Automated agents will be available on chat outside of the above hours.
As said, it's not easy to get through to CS, you just have to have perseverance! Instead of a quick option, 'Contact Us' which put you direct to a CS agent, you have to scroll past ' How Can We Help you today, to the very bottom and click on the Contact Us below Need More Help?
That takes you to an annoying AI bot but if you persevere keep asking questions it cannot answer and Insist on an agent, they do finally put you through and say .... waiting time ** minutes!
Don't suppose there's anything we can help you with here? It might be quicker. 🤔
@sugar_bay_sls
