Evri lost parcel

[cutleabiga]

Help - I sold an item and the buyer used the new eBay easy delivery with Evri thing. Evri have lost the parcel but I don’t know what to do? Do I refund the buyer from eBay? And how do I get my money paid as it wasn’t my fault and this evri thing is supposed to be insured? Or have I just lost the item and the money?

[**peaseblossom**]

No, don't issue a refund.    Ask the buyer to open a "not received" case on ebay.    eBay should then refund the buyer's money themselves and you keep the original payment.

[*vyolla*]

If this was sent via a Simple Delivery label, your buyer should open an eBay item not received claim and then eBay should refund them.